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Michaels

Michaels Stores, Inc., commonly known as Michaels, is North America's largest and crafts specialty retailer, operating more than 1,300 physical stores across 49 U.S. states and , alongside a robust platform at Michaels.com. Founded in 1973 by Michael J. Dupey, who transformed a struggling Ben Franklin variety store in , , into a dedicated arts and crafts outlet, the company has evolved into a comprehensive provider of creative supplies and services. Headquartered in Irving, Texas, Michaels offers an extensive product assortment including paints, yarns, fabrics, scrapbooking materials, framing options, floral arrangements, and seasonal décor, catering to hobbyists, professional artists, and DIY enthusiasts of all ages. As a privately held company owned by Apollo Global Management since 2021, it employs around 40,000 associates and emphasizes community engagement through in-store workshops, online tutorials, and programs like MakerPlace, an online handmade marketplace. In 2025, Michaels expanded its portfolio by acquiring the intellectual property and private-label brands of bankrupt competitor Joann, integrating popular lines such as Big Twist yarn to bolster its sewing and crafting offerings.

Overview

Founding and Headquarters

Michaels was founded in 1973 by Dallas businessman Michael J. Dupey, who converted a struggling Ben Franklin variety store into the company's first arts and crafts retail location in Dallas, Texas. This single-store operation marked the beginning of what would evolve into North America's largest arts and crafts retail chain. The initial store emphasized a curated selection of creative supplies, setting the stage for expansion as a dedicated retail concept. During the 1970s, Dupey opened additional Michaels stores across , building on the original location's success and focusing on serving local demand for arts and crafts materials. By the end of the decade, these early outlets had established a regional presence, with the company operating under the name Michaels Arts & Crafts. Over time, the branding evolved to Michaels Stores, Inc., reflecting its growth into a full-fledged retail chain, and it now operates as a of The Michaels Companies, Inc., formed in as the parent holding company. Today, Michaels is headquartered in Irving, Texas, at 3939 West John Carpenter Freeway, where the corporate offices oversee operations for more than 1,300 stores across the United States and Canada. The Irving facilities include the Michaels Support Center, a modern hub designed to promote collaboration and innovation in retail management. Complementing the headquarters, the company maintains several regional distribution centers throughout North America, such as those in Fort Worth, Texas, and Jacksonville, Florida, to efficiently support inventory and logistics for its nationwide network.

Business Model and Scale

Michaels operates as a specialty retail chain focused on providing affordable and diverse and crafts supplies to hobbyists, DIY enthusiasts, and artists, blending private-label products like Recollections and recently acquired brands from Joann with established third-party offerings to ensure broad accessibility and competitive pricing. This model emphasizes value-driven , with an approach that combines physical retail with through platforms like MakerPlace, enabling customers to purchase both mass-produced and handmade items. As of 2025, Michaels maintains a significant scale as North America's largest arts and crafts retailer, operating approximately 1,300 stores across 49 U.S. states and Canada, supported by an annual revenue of around $5.27 billion and a workforce exceeding 40,000 employees. The company's market share stands at 38.3% in the U.S. fabric, craft, and sewing supplies industry, positioning it ahead of competitors such as Hobby Lobby and Joann through its extensive store network and product variety. Michaels targets a diverse demographic of creative consumers, including hobbyists, DIY enthusiasts, educators, event planners, beginners, seniors, and military personnel, with over 71% of North Americans living within 10 miles of a store to facilitate easy access. To enhance engagement, the retailer integrates in-store experiences like Community Classrooms and maker spaces, which serve as collaborative hubs for classes, pop-up of handmade goods, and hands-on inspiration, directly tying experiential elements to and fostering .

History

Early Development (1973–1990s)

Michaels originated from a small framing business established by Michael J. Dupey in , , which evolved into the company's initial focus on arts and crafts ing. In 1973, Dupey converted a Ben Franklin variety store into the first Michaels arts-and-crafts location in , marking the beginning of its transition from framing services to a broader model. By the late 1970s, the chain expanded within , growing to approximately 11 stores primarily in the region, capitalizing on local demand for hobby and craft supplies. In 1984, Michaels went public on the exchange under the name The Michaels Companies, Inc., with shares initially priced at $2.50, enabling the company to raise capital for accelerated store development. This infusion of funds supported the opening of additional locations and strengthened the company's position as a regional player, with the IPO reflecting growing investor interest in the specialty retail sector. During the 1980s, Michaels entered new markets, including through the 1987 acquisition of Moskatel's, Inc., a 28-store chain that bolstered its West Coast presence. In the early , the company pursued further regional growth by acquiring smaller chains, such as the 1994 purchase of Leewards Creative Crafts Inc., which added over 100 stores in the Midwest and Northeast. By the late 1980s, product offerings diversified beyond framing to encompass basic arts supplies like paints, canvases, and craft kits, enhancing the stores' appeal to hobbyists and broadening revenue streams.

Growth and Acquisitions (2000s–2010s)

During the 2000s, Michaels continued its expansion strategy by integrating acquisitions from the late 1990s, such as the 1995 purchase of Aaron Brothers, a 71-store framing chain that enhanced the company's custom framing capabilities and was gradually incorporated into Michaels locations for specialized services. This integration allowed Michaels to offer in-house framing expertise, boosting through one-stop arts and crafts solutions. Additionally, in May 2000, Michaels acquired a small florist and decorating supplies operation in , , which formed the basis of its Star Decorators' Wholesale division, expanding wholesale offerings to support retail growth. The company pursued aggressive store proliferation, opening dozens of new locations annually and reaching approximately 850 stores across the and by 2004, with a stated goal of 1,300 outlets. By fiscal 2010, Michaels operated over 1,000 stores, reflecting sustained national expansion amid rising demand for arts and crafts supplies. Although initial entry into occurred in 1993 with stores in , the 2000s saw significant growth there, with Canadian locations contributing to the overall footprint by 2007, when the total reached 955 stores. To improve profit margins, Michaels launched private-label brands in the mid-, including Recollections in 2003, which focused on and paper crafts to provide affordable, exclusive products. A pivotal event came in , when private equity firms and The Group completed a $6 billion , taking Michaels private and introducing substantial debt to fund further operations. This transaction, valued at $44 per share, shifted the company's structure toward cost efficiencies and store optimization, though it necessitated ongoing debt management into the 2010s. Aaron Brothers, under this ownership, expanded to 165 stores by 2004 before fuller integration efforts in subsequent years.

Ownership Changes and Recent Events (2020s)

In early 2020, the significantly disrupted Michaels' operations, leading to temporary closures of all physical stores across the and in compliance with government mandates. This resulted in a 27% decline in first-quarter fiscal 2020 sales compared to the prior year, as in-store shopping halted and issues emerged. To mitigate the impact, the company pivoted aggressively to online sales, which surged by approximately 300% during the quarter, helping to offset some losses through increased demand for home-based crafting activities. On March 3, 2021, funds managed by announced a definitive agreement to acquire Michaels for $22 per share, valuing the equity at $3.3 billion and the enterprise at approximately $5 billion including debt assumption. The transaction, completed on April 15, 2021, took private for the second time in its —following a 2006 buyout by and Group—and aimed to reduce Michaels' substantial debt load from prior leveraged acquisitions by providing financial flexibility for strategic investments. Under Apollo's ownership, Michaels has focused on operational efficiencies and digital enhancements to navigate post-pandemic challenges. In November 2023, Michaels launched MakerPlace, an dedicated to handmade goods, classes, and unique artisan items, enabling independent creators to sell directly to consumers while integrating with the company's broader crafting ecosystem. This initiative, which debuted with hundreds of thousands of product listings, built on the momentum from the and positioned Michaels as a supporter of small-scale makers in a competitive landscape. By 2025, Michaels capitalized on market gaps created by the bankruptcies of competitors Party City in late 2024 and Joann Fabrics in early 2025, expanding into party supplies and fabrics through new product lines and in-store remodels. In April 2025, the company introduced an enhanced Party Shop section featuring balloons, decorations, and celebration essentials to attract former Party City customers. Following the acquisition of Joann's intellectual property and private-label brands in June 2025, Michaels rolled out dedicated Knit & Sew spaces in all stores by September, offering expanded fabric selections, sewing tools, and yarn options to fill the void left by Joann's liquidation of all locations. These developments, including targeted store renovations, have allowed Michaels to broaden its assortment and strengthen its position in the arts, crafts, and hobby retail sector amid industry consolidation. In late 2025, Michaels reported a 2.3% increase in same-store sales, attributed to customer migration from the bankrupt rivals, and opened a new store in District Heights, Maryland, on November 7. The company also announced free in-store holiday events and an extended Black Friday sale from November 21 to December 6, offering up to 70% off.

Products and Services

Arts and Crafts Supplies

Michaels maintains an extensive inventory of arts and crafts supplies, encompassing a wide array of categories designed to support diverse creative projects. Key offerings include paints and accessories, such as acrylics, oils, watercolors, canvases, and brushes, available in various formats for beginners and professionals alike. Yarns and supplies feature a selection of fibers, , hooks, and patterns, catering to enthusiasts. materials comprise paper, albums, stickers, adhesives, and embellishments for memory preservation. Jewelry-making tools and components, including beads, wires, findings, and , enable custom accessory creation. Seasonal items, particularly crafts like ornaments, wreaths, garlands, and themed decorations, provide materials for festive projects throughout the year. The retailer offers several private-label brands, which are exclusively developed and sold through its channels to provide affordable, specialized options and enhance customer loyalty. Notable examples include Craft Smart, a budget-friendly line of essential tools, paints, and basic supplies introduced to make crafting accessible for everyday users; and , focused on paper crafts like kits, cardstock, and stickers, which has become a staple for memory-keeping projects. Other brands encompass Creatology for children's activity kits, Bead Landing for jewelry components, Artist's Loft for premium art materials, ArtMinds for molding and sculpting items, Ashland for floral and seasonal decor, Celebrate It for party-themed crafts, Studio Decor for framing accents, and Loops & Threads for and accessories. These brands were developed internally over the past two decades to differentiate Michaels from competitors, leveraging proprietary designs and formulations; they contribute to high margins, with private labels accounting for a significant portion of sales in the general crafts category, which represented 47% of net sales in fiscal year 2020. Michaels' sourcing and distinguish between mass-produced and specialty items to balance volume, cost, and variety in its offerings. Mass-produced goods, such as basic paints, yarns, and papers, are primarily sourced from global manufacturers in and through long-term supplier partnerships, enabling consistent availability and competitive pricing for high-volume categories. Specialty items, including unique beads, artisanal yarns, and limited-edition seasonal kits, are often procured from smaller vendors or via the Michaels platform, which integrates third-party sellers for niche, handmade components not feasible in large-scale production. This hybrid approach supports efficient distribution while accommodating trends toward personalized crafting over generic mass-produced alternatives. In 2025, Michaels expanded its inventory to incorporate party and fabric supplies following the bankruptcies of competitors Joann and . The acquisition of Joann's and private-label brands in June 2025 added over 600 fabric, , and yarn products, including popular lines like Big Twist yarn, integrated into Michaels' existing categories to fill market gaps. This move, alongside expansion of party supplies to address the void from Party City's closure, broadened offerings such as balloons, banners, and , enhancing Michaels' position in the crafts sector where it holds approximately 38% . These supplies complement custom framing options by providing materials for decorative enhancements. In September 2025, Michaels debuted dedicated in-store sections, The Knit & Sew Shop and The Party Shop, across all locations to showcase these expanded categories.

Framing and Custom Services

Michaels offers custom framing services that draw on the expertise of Aaron Brothers, a framing specialist acquired and integrated into its operations to provide high-quality options. These services allow customers to frame artwork, photos, and memorabilia using a variety of materials, including wood and metal , conservation-quality mat boards, and protective glazing. The process begins with a free in-store consultation or online appointment scheduling with a personal , where customers discuss their needs and receive guidance on design choices such as style, matting, and mounting techniques. Following the consultation, the design phase involves selecting specific elements to create a tailored frame, with the entire order typically ready for in-store pickup in 14 days or online fulfillment in 7-10 business days; expedited options reduce this to 3-5 business days. Pricing starts at $39 for a basic 5x5 framed photo and scales based on size, materials, and complexity—for instance, a 16x20 framed photo costs around , while larger 32x40 pieces reach $194 without matting. Add-ons enhance durability and aesthetics, including UV-protective or anti-reflective upgrades, methods to prevent damage, and specialty options like with standoffs or wraps. Since the , Michaels has integrated tools to streamline , enabling customers to for virtual previews of frame and mat combinations before finalizing designs. This feature, expanded in 2019, supports both in-store and remote orders, with free pre-paid shipping for mailed artwork to facilitate the process.

Classes, Events, and Educational Programs

Michaels offers a variety of in-store classes designed to teach hands-on skills in arts and crafts, including topics such as , , and . These sessions are typically led by professional instructors and held on weekends at local stores, with schedules varying by location but often available through the company's events calendar. Most classes are free, though some premium or specialized workshops may incur low fees, such as $2 to $5 for certain children's sessions, allowing participants to learn techniques like basic patterns or painting basics while using supplies from the store's inventory. For younger customers, Michaels hosts free seasonal and monthly events through programs like Kids Club and Camp Creatology, which provide engaging activities to build and skills. Kids Club events occur on the first and third Sundays of each month from 2 to 4 p.m., featuring drop-in sessions for children where they create items like painted friendship rocks or holiday ornaments, with all materials supplied at no cost. Camp Creatology, a summer initiative for ages 6 and up, includes weekly in-store Safari Saturdays with hands-on projects such as yarn animal crafts, aimed at encouraging imagination and unplugging from screens. The company also organizes MakerPlace pop-up events, functioning as mini fairs where independent artists and small businesses showcase and sell handmade goods in stores on alternating weekends each month. These pop-ups foster community by connecting crafters with customers and often coincide with workshops led by partnered artists. Following the expansion of virtual options in 2020, Michaels provides live online classes and on-demand video tutorials in with expert instructors and brands, covering similar topics like and jewelry making for all skill levels. To support broader educational efforts, Michaels runs community programs that donate craft kits and supplies to youth organizations, including its exclusive partnership with and Canada to promote art education and creativity among children. Through initiatives like these, the company has provided thousands of kits to programs such as , enabling hospitalized youth to participate in therapeutic crafting activities.

Retail and Digital Operations

Physical Stores

Michaels operates a network of standard-format retail stores, typically ranging from 18,000 to 20,000 square feet, designed to provide an open and navigable shopping environment. These stores feature wide aisles organized by product categories such as , paper crafts, and home décor, facilitating easy movement for customers. Central areas include hubs—small pop-up zones showcasing project ideas and tutorials—and maker spaces equipped with tables and screens for hands-on demonstrations and classes. As of 2025, Michaels maintains over 1,300 physical stores across 49 U.S. states and , with a concentration in suburban shopping centers and strip malls to serve family-oriented communities. This distribution allows for broad accessibility, avoiding only in the U.S. while providing nationwide coverage for arts and crafts enthusiasts. In September 2025, Michaels debuted The Knit & Sew Shop and The Party Shop in select stores, expanding fabric, , , and party supply sections to over 840 locations for fabrics and plans for further growth, incorporating intellectual property and private-label brands acquired from Joann in June 2025, such as Big Twist . Most stores operate from 9:00 AM to 9:00 PM through , with hours often shortened to 10:00 AM to 7:00 PM, though exact times vary by location. Accessibility features include wide aisles compliant with ADA standards for wheelchair navigation, automatic doors at entrances, and adjustable-height counters in select areas. Post-COVID-19 remodels, initiated around 2020, emphasized more open central layouts to enhance , along with improved and marked queuing zones at checkouts. Inventory management involves regular resets, including weekly adjustments to end caps and seasonal displays, to align with holidays and trends such as back-to-school or Halloween preparations. These updates ensure fresh merchandising while maintaining core stock levels through efficient replenishment from regional distribution centers.

E-commerce and Michaels Marketplace

Michaels.com serves as the primary platform for the retailer, offering customers the ability to browse and purchase from a comprehensive online catalog of , crafts, and related supplies. The site features thousands of products across categories such as , beads, framing materials, and seasonal décor, with options for direct shipping or alternative fulfillment methods. Following the June 2025 acquisition of Joann's and private-label brands, the online assortment has been bolstered with additional sewing and crafting lines, including Big Twist . Introduced in the early as part of the company's expansion into digital retail, Michaels.com has evolved to support convenient shopping experiences tailored to creative enthusiasts. Key functionalities include curbside pickup and ship-to-store options, which enable online orders to be collected at physical locations without entering the store, enhancing hybrid shopping convenience. These features, available for eligible items based on store inventory, allow customers to order digitally and fulfill locally, reducing wait times and integrating seamlessly with the retailer's brick-and-mortar network. Curbside pickup, in particular, involves staff delivering orders directly to a customer's upon arrival notification. In February 2023, Michaels launched the , a third-party seller platform inviting professional resellers, distributors, and brands to list mass-produced goods such as art supplies, , beads, frames, and classroom essentials alongside the core assortment. This initiative expanded the online product selection from approximately 250,000 to over 1 million SKUs at launch, with a significant portion sourced from external sellers. By 2025, the continues to grow, featuring contributions from numerous vendors focused on high-volume, manufactured creative items. Distinguishing itself from the Marketplace's emphasis on produced goods, Michaels introduced MakerPlace in November 2023 as an online venue exclusively for handmade artisan products, including jewelry, art, candles, and knitwear created by independent makers and small businesses. This platform supports vetted sellers in offering one-of-a-kind items, along with associated online classes and tutorials, fostering direct connections between creators and buyers. MakerPlace aims to empower artisans by providing a curated space for authentic, personalized craftsmanship. Digital innovations further enhance the ecosystem through the Michaels Stores , which integrates the Michaels Rewards for earning 3% back on eligible purchases, with tiered upgrades offering up to 9% for higher spenders. App users can access personalized weekly offers, manage rewards vouchers redeemable online or in-store, and enjoy perks like receipt-free returns and exclusive event invitations. These tools promote ongoing engagement and reward frequent digital interactions within the platform.

Corporate Affairs

Ownership and Leadership

Michaels Companies, Inc. is fully owned by funds managed by following a $3.3 billion private buyout completed in April 2021, which took the company private and remains its current ownership structure as of 2025. The company's leadership is headed by Chief Executive Officer David Boone, who assumed the role in February 2025 after serving as CEO of and holding executive positions at Essendant and , bringing expertise in retail operations and transformation. Prior to Boone, notable leaders included Carl Rubin, who served as CEO from 2013 to 2019, overseeing growth initiatives during his tenure after prior roles at and . The executive team supports strategic operations, with and Nicholas Bertram—appointed in April 2025 and formerly CEO of Flashfood and an executive at —focusing on supply chain and store efficiency, and Perry Pericleous, who joined in 2024 from , managing fiscal strategy and compliance. The , chaired by Jhawar—a retired Apollo Private Equity Partner with over 25 years at the firm—comprises eight members emphasizing and expertise, including Apollo's current Partner Salim Hirji, who analyzes consumer investments, alongside independents like former CEO David Lenhardt and software executive Monte E. Ford. This composition reflects Apollo's substantial influence on governance, with its representatives guiding key decisions on operations and strategy, including post-acquisition debt management from the that involved approximately $4 billion in financing, as evidenced by the company's 2025 decision to decline additional bondholder financing amid stable liquidity.

Financial Performance

Michaels reported net sales of $5.362 billion for 2020, reflecting resilience amid the early stages of the as consumers shifted toward home-based crafts and hobbies. Following its , achieved of approximately $5.1 billion in fiscal 2023 and $5 billion in fiscal 2024. Trailing twelve-month as of November 2025 stood at $5.27 billion. For fiscal 2025 (ended February 2025), decreased 1.8% year-over-year to approximately $5 billion, due to a 2.4% decline in comparable sales partially offset by new store contributions. sales reached $881.1 million in 2024, accounting for about 18% of and marking a 5-10% year-over-year increase; projections for 2025 indicate a potential 10-20% decline. On profitability, Michaels demonstrated improved margins post-2021, with EBITDA margins stabilizing around 15% in fiscal 2023, supported by cost efficiencies and stronger generation. The company generated $136 million in in 2023, a significant turnaround from a $255 million deficit in 2022, bolstered by operational improvements under Apollo's ownership; was $105 million in fiscal 2024. Regarding , Apollo-led initiatives reduced total from approximately $3 billion at the time of the 2021 acquisition to under $2 billion by the end of fiscal 2023, achieved through note repurchases totaling $153.2 million and enhanced liquidity, ending the year with $90 million in and an undrawn . As of mid-2025, significant included a $1.9 billion due in April 2028. This strengthened the balance sheet, contributing to an S&P upgrade in 2024 based on sustained operating performance. A pivotal financial event was the buyout by , valuing the company at $5 billion including debt, with an equity purchase of $3.3 billion at $22 per share—a 47% premium to the prior closing price—leading to delisting from the NYSE (ticker: MIK) in April 2021 after trading publicly since 2014. In 2025, expansions including new openings and product category , such as a 200% increase in party-related SKUs following competitors' challenges, positively impacted finances, driving a 3.9% increase in the first quarter of fiscal 2025 and 2.3% comparable . Prior to privatization, Michaels' stock (MIK) experienced volatility, peaking above $25 in 2014 before declining to around $15 by 2020 amid sector pressures, ultimately delisted following the Apollo transaction. Compared to peers, Michaels outperformed struggling like Joann, which filed for in 2024, capturing displaced market share alongside ; while reported stronger visit growth of 18.3% in 2024 versus Michaels' 15.9%, Michaels maintained competitive revenue scale at over $5 billion annually against 's estimated $8 billion but with superior penetration.

Sustainability and Community Involvement

Michaels has implemented various sustainability initiatives aimed at reducing environmental impact across its operations. The company focuses on waste reduction and recycling, achieving a 42.6% recycling rate for non-hazardous waste in 2023, totaling 29,850 tons recycled. It has also minimized packaging by encouraging vendors to reduce shipment materials and using environmentally friendly options where possible. Energy efficiency efforts include installing high-efficiency LED lighting in 99% of facilities and consuming 2.5 million kWh of renewable energy in 2023, contributing to an estimated avoidance of 2,754 metric tons of CO2 emissions. Additionally, Michaels completed 731 supplier audits in 2023 to ensure ethical and sustainable sourcing practices, avoiding regions with negative environmental impacts. In terms of community involvement, Michaels supports arts education and relief efforts through targeted programs and donations. As the exclusive charity partner of and , the company provides creative spaces and supplies to foster youth creativity in over 1,300 stores. It has donated 31,000 craft kits to since 1999, aiding over 200,000 pediatric patients in hospitals with illness and medical challenges. In 2023, corporate donations totaled $166,800, supplemented by $302,350 from consumer contributions via product collections, with grants exceeding $3.5 million provided to team members through the Michaels Cares program since 2005. Michaels emphasizes diversity and inclusion through structured programs and supplier initiatives. The company established an Inclusion & Diversity Council in 2018, comprising 20 leaders, and launched Michaels Resource Groups between 2018 and 2020 to promote belonging for underrepresented groups, including , , , LGBTQIA+, and communities, with memberships ranging from 185 to 321 members. Employee training supports these efforts, fostering awareness and empowerment. In 2023, Michaels formed a Supplier Diversity Council to advance diverse , aligning with business values and customer expectations. The company's is detailed in its annual Sustainability Reports, which track progress on environmental and social metrics. The 2023 report highlights reductions through systems that cut kWh usage by an estimated 14%, alongside water savings of 1.1 million gallons and preservation of 14,000 trees from waste diversion efforts. These reports underscore Michaels' commitment to verifiable improvements in and community impact.

Controversies

Data Breaches and Security Issues

In May 2011, Michaels Stores suffered a when unauthorized individuals installed skimming devices on approximately 90 point-of-sale PIN pads across 80 stores in 20 states, compromising an estimated 94,000 credit and numbers between January and May of that year. The incident came to light through alerts from , prompting Michaels to notify affected customers and cooperate with investigations. In response, two individuals were charged in 2015 for their roles in the scheme, which involved stealing card data for ulent use. The 2011 breach led to multiple lawsuits alleging inadequate security measures. In 2013, Michaels reached a settlement that provided reimbursements for documented out-of-pocket losses, up to two years of free credit monitoring for eligible class members, and commitments to improved data protection protocols, resolving claims for customers who shopped at affected stores during the breach period. A second major incident occurred in 2013, when infected point-of-sale systems at Michaels and its subsidiary Aaron Brothers stores, potentially exposing up to 2.6 million numbers used for transactions from May 8, 2013, to January 27, 2014. The breach affected about 7% of all cards swiped during that timeframe but did not involve personal details such as names, addresses, or PINs. Michaels disclosed the event in April 2014 after forensic analysis and offered affected customers identity protection services, credit monitoring, and fraud resolution assistance. Subsequent suits were filed but dismissed by courts, primarily due to plaintiffs' inability to demonstrate concrete harm or standing. Following these events, Michaels has prioritized adherence to the Payment Card Industry Data Security Standard (PCI DSS), which mandates secure handling of cardholder data through measures like and . The company employs for sensitive information and conducts regular security audits to identify and mitigate risks. No major data breaches have been publicly reported at Michaels since 2014. In the broader industry, point-of-sale systems remain a prime target for cybercriminals due to the high volume of card transactions and interconnected supply chains, underscoring the importance of ongoing policies like those adopted by Michaels. These incidents briefly eroded trust in Michaels' platform, prompting reinforcements in digital safeguards.

Labor and Legal Disputes

Michaels has encountered various labor disputes involving employee wages, working conditions, and organizing efforts. In the realm of , employees at the company's store launched the first known union drive in the chain's in 2023, seeking representation with the Local 1459 to address concerns over pay, scheduling, and workplace safety. The effort involved 24 workers filing a petition with the , highlighting broader sector trends toward worker organization, though no successful was reported at that location as of November 2025. Wage and hour litigation has been a recurring issue for Michaels. A notable filed in 2015 in federal court alleged that the company failed to pay wages, minimum wages for all hours worked, and meal and rest breaks to non-exempt employees, including frame makers and cashiers. The court denied Michaels' motion to dismiss, allowing the case to proceed as a under the . A 2023 case involving California employee Joseph Vigil alleged wage-and-hour violations at a and was removed to federal court under the . Earlier, in 2002, Michaels settled a claiming improper denial of to store managers by agreeing to pay back wages, taking a $5 million pre-tax charge. In April 2025, Michaels laid off its entire internal product and design team, affecting numerous creatives including illustrators and product designers. Additionally, in June 2025, the company announced the closure of its distribution center in Tracy, California, set for August 2025, resulting in over 200 layoffs. During the COVID-19 pandemic, Michaels faced employee complaints regarding workplace safety, though specific lawsuits over hazard pay were not prominently reported. The company incurred incremental costs for hazard pay and sanitation supplies in 2020, as disclosed in its financial reports, amid broader retail industry pressures for enhanced protections. In terms of and , Michaels has addressed through policy updates, but no major EEOC complaints or resolved lawsuits from 2023 were identified in . The company has implemented programs to promote a harassment-free , aligning with guidelines.

Consumer and Advertising Issues

In 2024, Michaels faced backlash for selling what appeared to be AI-generated artwork, including Halloween decorations and coloring books, which shoppers criticized as low-quality and undermining artists. The controversy gained attention on platforms like , leading to public scrutiny of the company's product sourcing. A lawsuit filed in February 2023 by Nea Vizcarra alleged that Michaels engaged in deceptive by routinely offering "discounts" on products that were always priced at least 20% below a inflated reference price, misleading consumers about savings. The case, Vizcarra v. Michaels Stores, Inc., remained ongoing in federal court as of June 2025, with motions regarding class certification and expert testimony.

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