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StarTrack

StarTrack is an Australian parcel, freight, and logistics company wholly owned by Australia Post, specializing in express delivery services across the country's vast national network and extending to international shipping. Founded in 1974 by entrepreneur Greg Poche as Multigroup Distribution Services in Sydney's Dee Why suburb, the company initially focused on road freight operations before evolving into a major player in the express parcels sector. In 2003, Australia Post and Qantas Airways jointly acquired StarTrack for A$750 million, forming a 50-50 partnership to enhance their respective logistics capabilities. This joint venture lasted until 2012, when Australia Post purchased Qantas's stake for A$408 million, gaining full ownership and consolidating StarTrack as a dedicated business unit for business-to-business and e-commerce deliveries. Today, StarTrack operates as Australia's largest dedicated express road network, handling millions of parcels annually with a fleet of vehicles and over 50 depots and agents nationwide, emphasizing reliability, real-time tracking, and specialized services like transit warranties for high-value consignments. The company supports key industries including , , and , contributing to Australia Post's broader revenue streams while maintaining a commitment to through initiatives—as of 2025, with over 500 electric delivery vehicles rolled out—and reduced emissions targets per its 2025 Sustainability Roadmap.

History

Founding

StarTrack was established in 1974 by Australian entrepreneur Greg Poche as Multigroup Distribution Services, operating initially from a small office and team in , . The company focused on express , providing road-based freight distribution services tailored to local needs in . This model emphasized reliable, timely deliveries for small and medium-sized businesses, filling a gap in the market for efficient parcel and freight handling amid rising demand for . Poche's venture introduced innovation to Australia's express freight sector, which was dominated by slower, less competitive operators in the early . Within two years, Multigroup secured its first major client, Modern Teaching Aids, demonstrating early reliability and operational effectiveness. The relied on a growing fleet of vehicles to serve regional distribution, capitalizing on the shift toward road freight as Australia's expanded. The Australian logistics market presented significant challenges due to the global of 1973, which drove up fuel costs and contributed to with high and . Despite these economic pressures, road freight volumes began a steady increase, quadrupling overall since the as businesses sought faster, more flexible services over alternatives. Multigroup navigated this competitive environment by prioritizing and efficiency, laying the groundwork for sustained growth in .

Early growth and name changes

Following its establishment as Multigroup Distribution Services in 1974, the company experienced steady expansion in the late 1970s, securing its first major client, Modern Teaching Aids, within two years and beginning to broaden operations beyond its Sydney base. By the early 1980s, this growth prompted a strategic rebranding to Discount Freight Express in 1982, reflecting the company's shift toward offering broader discount freight services across road transport networks. This name change aligned with an emphasis on cost-effective solutions for businesses, enabling further operational scaling as the firm invested in route development and vehicle fleets to serve regional demands. Throughout the 1980s and 1990s, Discount Freight Express accelerated its national footprint, transitioning from localized services to comprehensive coverage across by establishing and expanding a network of depots in key cities and regional hubs. This period marked significant milestones in growth, with the addition of multiple facilities to handle increasing volumes of freight, particularly in express , which became the core of operations and drove revenue through efficient overnight and same-day deliveries. The company's focus on reliable, discount-oriented services attracted a diverse client base, including retailers and manufacturers, solidifying its role in the competitive sector. Entering the new millennium, the company underwent another rebranding to Star Track Express in 2000, highlighting a pivot toward express delivery expertise following the adoption of an advanced freight management system that enhanced tracking and efficiency. By this point, express road freight accounted for the majority of revenue, with Star Track Express achieving a significant in Australia's domestic , supported by its nationwide depot network and reputation for timely service. This evolution positioned the firm as a key player in the evolving transport landscape, emphasizing speed and reliability over traditional bulk freight.

Acquisition and joint ownership

In December 2003, Star Track Express was acquired by and Airways for $750 million, establishing a 50-50 company to own and operate the business. The transaction was announced on December 19, 2003, and funded through the partners' cash reserves and undrawn credit facilities, with the acquisition completing shortly thereafter. Post-sale adjustments included retaining the existing management team, led by CEO Derek , and maintaining the company's operational independence under the joint venture structure. The strategic rationale centered on integrating Star Track Express's extensive road freight network with Australia Post's nationwide postal infrastructure and Qantas's air freight operations through their existing , Australian air Express. This combination aimed to create a more seamless express delivery service, enhancing efficiency in the domestic and capitalizing on Star Track Express's strong performance, including over 10% annual revenue growth in the preceding five years. The move supported Qantas's broader goal of expanding its non-airline businesses while allowing to bolster its parcel services amid rising demand. Early joint operations commenced in , focusing on shared resources to optimize distribution, such as coordinated facilities and improved last-mile integration between road and air networks. These initial synergies were projected to drive normalized EBITDA of approximately $84 million for the ending June 30, , while intensifying in Australia's express freight sector. Over $150 million had already been invested in Star Track Express's centers and technology prior to the acquisition, providing a foundation for these collaborative efforts. In May 2011, the partners announced the merger of StarTrack with the retail division of airExpress, integrating , , , and operations to streamline express services. The integration was completed in 2012.

Full integration and rebranding

In November 2012, completed its acquisition of the remaining 50% stake in StarTrack from for $408 million, securing full ownership and ending the partnership that had begun in 2003. This transaction allowed to consolidate control over its express parcels operations, aligning StarTrack more closely with its broader logistics strategy amid growing demand. By May 2014, StarTrack underwent a significant , incorporating Australia Post's logo into its blue branding and assuming responsibility for the domestic parcels and services previously handled under the Messenger Post name. This integration unified Australia Post's domestic offerings under the StarTrack brand, streamlining operations and enhancing brand visibility for express delivery services across the country. In July 2016, and established a dedicated fleet of six —comprising and BAE 146 freighters—branded with StarTrack livery to bolster air express capabilities. This initiative provided priority cargo access on key domestic routes, supporting faster delivery of parcels and mail while leveraging Qantas's aviation expertise post the ownership transition. Following the 2012 acquisition, StarTrack pursued several expansions, culminating in 2024 celebrations marking its 50th anniversary since founding in 1974, which highlighted the evolution of its services from road express to integrated logistics. These events, including team gatherings and new facility openings like the Avalon Parcel Facility relocation, underscored the company's growth under full Australia Post ownership. In October 2025, Australia Post announced a A$500 million Parcel Super Hub in South Australia, the first fully combined Australia Post and StarTrack facility, spanning 83,000 m² and designed to handle up to 400,000 parcels per day, doubling current capacity.

Services

Domestic offerings

StarTrack's domestic offerings encompass a range of parcel, freight, and services tailored for efficient delivery within , leveraging an extensive road network to serve businesses across metropolitan, regional, and remote areas. Core services include same-day metro deliveries, next-day interstate options, and express road freight for parcels weighing up to 22 kg, ensuring timely transport of single or multi-item consignments with real-time tracking and a 95% on-time performance target. Courier services provide flexible, secure options for urgent shipments, including same-day delivery within major city metro areas available 24/7, with specialized handling for time-sensitive items such as supplies or confidential documents delivered by security-cleared drivers. Standard operating hours for support and bookings run from 8 a.m. to 6 p.m. through , excluding public holidays, though after-hours pickups and deliveries are accommodated subject to availability and location constraints, with electronic standard across all options. Following its full integration with in 2014, these capabilities have been enhanced through combined fleet resources for broader coverage. Pricing structures were updated effective July 1, 2025, aligning with Post's annual review to reflect operational costs, including adjustments to base parcel rates and periodic fuel surcharges; as of November 2025, the fuel surcharge is 16.8%. Business accounts benefit from volume-based discounts, offering savings of up to 20% on bulk shipments to encourage scalable logistics for frequent users, while standard rates apply to non-account consignments with additional charges for oversize or manual handling items. These services primarily target small to large businesses requiring reliable metro-to-metro, interstate, and regional deliveries across all states and territories, supporting sectors from to with cost-effective solutions for parcels and freight up to palletized loads.

International capabilities

StarTrack facilitates overseas parcel shipping primarily through integration with Australia Post's global network, enabling exports from to over 190 countries, including key markets in the , , and . This service supports various delivery options such as Express (2-5 business days, up to 20 kg), Standard (5-10 business days, up to 20 kg), and Economy (6+ days, up to 2 kg for air or 2-3 months for sea mail), with features including online tracking, email notifications, and optional insurance coverage up to $100. Inbound international parcels are also handled via this network, leveraging Australia Post's extensive global partnerships and infrastructure. The integration provides comprehensive support for international logistics, including tools for customs clearance such as the HS Tariff Look-up, Landed Cost Calculator, and Prohibitions and Restrictions checker, which help reduce delays and ensure compliance with destination requirements. Post's partnerships, including membership in the Universal Postal Union and joint ventures like Sai Cheng Logistics with and Global Solutions, facilitate seamless outbound and inbound handling. However, StarTrack lacks a direct international fleet and instead relies on partner airlines for air and postal services for sea routes, contrasting with its robust domestic that supports initial collection and last-mile delivery within . In September 2025, following temporary suspensions due to U.S. tariff changes effective August 29, 2025, resumed full postal services to the and its territories on September 22—three days ahead of the originally scheduled September 25—for customers using like those offered through StarTrack accounts. This resumption required businesses to establish a free Zonos Verified for tariff compliance, ensuring continued access to key U.S. markets without further disruptions.

Specialized services

StarTrack offers specialized handling for sensitive freight, including medical supplies, high-value items, and sensitive documents through its Security Express service, which ensures secure transport with accredited systems, processes, and personnel designed to maintain safety and security. This service supports consignments up to and is tailored for national defence suppliers, contractors, and other high-risk needs, featuring constant monitoring and mandatory receipts at every handover to uphold chain-of-custody protocols. For hazardous goods, StarTrack accepts certain dangerous materials under strict conditions, including prior approval, compliance with the for or IATA regulations for air, and specialized packaging such as strong outer containers marked appropriately for exempted items like limited quantities of flammable liquids or biological substances. Accepted categories include UN3373 biological substances (Category B) and specific batteries, with additional charges and potential transit delays applied to ensure safe handling. Temperature-controlled transport options are available for and pharmaceutical shipments, often utilizing insulated packaging and partnerships to maintain required conditions, as demonstrated in StarTrack's role within Australia Post's for essential distribution during the . In this context, StarTrack contributed to secure, time-sensitive delivery chains for , minimizing disruptions even during industrial actions by prioritizing consignments. Business clients benefit from account-based solutions for customized , including 24/7 support through the National Security Co-ordination Centre for urgent or complex enquiries, enabling tailored protocols like enhanced tracking and special handling without compromising standard domestic courier integration.

Operations

Network and

StarTrack maintains an extensive network of depots and agents distributed across to support its logistics operations. The company's headquarters is located in Strawberry Hills, , though major facilities include sites in Tullamarine, , reflecting ongoing infrastructure adaptations. This infrastructure enables comprehensive national coverage, encompassing metropolitan, regional, and remote areas through strategic road hubs in key cities such as , , and . In June 2024, StarTrack's Road Express operations relocated to the Parcel Facility in , enhancing efficiency and interoperability with broader logistics systems. The StarTrack Premium facility at , representing an investment exceeding $50 million, opened in 2025 and serves as Queensland's second-largest sorting center, featuring a 450kW solar system and 300kWh battery for sustainability. StarTrack integrates closely with facilities to facilitate last-mile delivery, leveraging the parent company's extensive postal infrastructure for final distribution stages. This partnership has increased the visibility of StarTrack's blue delivery vans on roads, as the company now handles portions of 's parcel volumes. In April 2024, StarTrack's customer service teams merged into 's unified framework, providing a single point of contact and streamlined operations. The network's capacity supports substantial scale, with StarTrack delivering an average of 8.1 million items per month and transporting over 1 million tonnes of freight annually across air, road, and rail modalities as of 2024; volumes continued to grow in FY2025 amid record peaks. Express road freight constitutes the core of its operations, driving the majority of revenue through reliable interstate and intrastate consignments.

Fleet and technology

StarTrack operates a dedicated fleet of and trucks designed for urban and regional deliveries, enabling round-the-clock operations seven days a week, 365 days a year, integrated with the broader logistics network of over 17,000 vehicles for seamless handoffs at depots. This fleet supports the company's core express parcel and freight services, ensuring reliable pickups and deliveries across metropolitan and regional areas in . The vehicles are equipped for diverse payloads, from small parcels to larger freight loads. To handle time-sensitive express routes, StarTrack has relied on air support through a dedicated fleet of aircraft since July 2016. This partnership provides priority cargo space on over 1,000 daily national flights to more than 65 destinations, utilizing freighters rebranded with StarTrack livery for exclusive use by and StarTrack customers. The arrangement enhances overnight interstate delivery capabilities, particularly for urgent shipments requiring next-flight service. StarTrack's technology infrastructure emphasizes efficiency and visibility for customers. tracking is available via a dedicated and the company's , allowing users to monitor parcel status from pickup to using tracking numbers. For business customers, API integrations enable seamless incorporation of StarTrack services into e-commerce platforms, automating shipping workflows, label generation, and status updates. In operational hubs, automated sorting systems, including sliding-shoe linear sorters and scanning technologies, process parcels at high volumes in depots, improving throughput and accuracy. Sustainability initiatives within StarTrack's operations focus on reducing environmental impact through vehicle electrification and software-driven efficiencies. The company participates in electric vehicle pilots, deploying models like the Fuso eCanter trucks across and StarTrack routes in major capitals to lower tailpipe emissions. In 2025, expanded its electric fleet to over 500 vehicles, including next-generation models like the Rapide 3 for StarTrack operations, supporting a 15% Scope 1-3 emissions reduction target by 2025. Additionally, route optimization software from partners like Adiona Tech is used to plan delivery paths, minimizing mileage and fuel consumption while cutting overall emissions. These efforts align with broader goals to transition toward a greener fleet, supported by charging networks.

Corporate affairs

Ownership and governance

StarTrack has been a wholly-owned of since 2012, operating as a dedicated logistics arm within the group's parcel and services. This structure positions StarTrack Express Pty Limited and related entities, such as StarTrack Retail Pty Ltd, as fully integrated components of 's network, with 100% ownership by the parent corporation. Governance of StarTrack is directed by the Board, comprising eight members appointed by the under the Australian Postal Corporation Act 1989, with oversight from specialized committees including the Audit and Risk Committee and People Committee. The board emphasizes logistics and expertise, reflected in its composition: Chair Siobhan McKenna, Deputy Chair Steve Mann, and non-executive directors such as Jodie Auster, Robyn Clubb, and , achieving 62.5% female representation. Day-to-day reports through 's executive team, including Group CEO Paul Graham, who oversees integrated operations, and key logistics figures like Rod Barnes (Executive General Manager, Network Operations) and Gary Starr (Executive General Manager, Parcel, Post & Services), ensuring alignment with group-wide and frameworks. As an Australian proprietary company limited by shares, StarTrack maintains compliance with postal regulations via the Australian Postal Corporation Act 1989 and the Public Governance, Performance and Accountability Act 2013, functioning within 's tax-consolidated group structure.

Financial performance

As a wholly owned of , StarTrack contributes significantly to the parent company's parcels and services segment, which generated $7.64 billion in revenue for the ending June 30, 2025, driven by strong demand. This segment has shown consistent profitability, supporting 's overall pre-tax profit of $18.8 million in FY2025 despite challenges in the letters business. A key financial milestone occurred in 2012 when acquired full ownership of StarTrack from in an A$408 million deal, valuing the express freight operations and enhancing 's logistics capabilities amid rising parcel demand. In recent years, StarTrack has benefited from the post-2020 e-commerce surge, with parcel volumes increasing 12.1% in FY2021 alone as part of broader growth, contributing to the parcels segment's 17.7% revenue rise to $6.48 billion that year. Annual reports indicate sustained profitability within this segment, bolstered by volume expansions and operational efficiencies. In July 2025, StarTrack implemented pricing updates aligned with 's annual review, increasing parcel rates by 5-10% for various services to offset rising costs, though this has raised concerns among business accounts regarding potential impacts on shipping affordability. These adjustments reflect ongoing efforts to maintain financial health amid competitive pressures in the market.

Workforce and recent developments

StarTrack employs thousands of workers, primarily drivers and depot staff, who operate under the human resources framework of its parent company, , which oversees a broader of approximately 37,000 employees across its operations. In June 2025, StarTrack's workforce endorsed a new three-year Enterprise Agreement with 97 percent approval from voting employees, providing guaranteed annual wage increases of 4 percent for the first two years and 3 percent in the third year, along with enhancements to superannuation and other benefits. To mark its 50th anniversary in 2024, StarTrack hosted celebrations including events at its warehouse in , where team members from across gathered to reflect on its and reaffirm commitments to reliable delivery and employee support. In 2025, StarTrack experienced service disruptions in due to technical issues with scanning equipment, leading to processing backlogs and delays in parcel handling across the network, particularly affecting shipments to the region. Later that month, on , a fatal crash in West Perth claimed the life of 74-year-old StarTrack employee Theena Barton, whose parked vehicle was struck, prompting renewed focus on protocols for delivery workers and an outpouring of support from the company and community. Industrial action escalated in November 2025 when up to 2,000 StarTrack workers, representing about 70% of the workforce, participated in strikes over and pay disputes, resulting in significant parcel delays nationwide and contributing to minor financial strains on operations, though critical medical supplies were prioritized to minimize broader impacts.

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