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GetGo

GetGo Cafe + Market, commonly known as GetGo, is a chain of convenience stores and gas stations operating in the United States.^[1] It specializes in made-to-order foods, everyday convenience items, fuel, and car wash services, all integrated under one roof.^[1] As of June 2025, GetGo is owned and operated by Alimentation Couche-Tard Inc. as a distinct business unit separate from its Circle K brand, following the $1.57 billion acquisition from its previous parent company, Giant Eagle Inc.^[2]^[3] The chain maintains approximately 270 locations across Pennsylvania, Ohio, West Virginia, Maryland, and Indiana, with headquarters in suburban Pittsburgh, Pennsylvania.^[3] Originally launched by Giant Eagle in 2002 through the conversion of existing convenience stores, GetGo has distinguished itself with a strong emphasis on foodservice, including cafe-style offerings designed for quick, craveable meals.^[4] The acquisition by Couche-Tard represents a significant expansion for the Canadian retailer into the U.S. food-focused convenience segment, preserving GetGo's operational model while leveraging Couche-Tard's global expertise in the sector.^[5]

History

Inception and Early Development

Giant Eagle initiated the GetGo brand in 2002 by converting 27 former Crossroads convenience stores in Ohio and Pennsylvania to the new format, marking its entry into the dedicated convenience and fuel retail sector.^[4] This strategic pivot built on Giant Eagle's established supermarket operations, which originated from a 1931 merger of family-owned grocers, to address consumer demand for integrated quick-service options combining fuel, snacks, and basic groceries.^[6] The rebranding from Crossroads—a chain operational since 1985—allowed Giant Eagle to leverage existing infrastructure while introducing proprietary branding focused on efficiency and proximity to its core customer base.^[4] The inaugural GetGo store opened in McKees Rocks, Pennsylvania, in 2003, followed closely by a location in Canton, Ohio, targeting high-traffic suburban corridors to capitalize on commuter and household needs.^[7]^[8] Early development emphasized co-location with or near Giant Eagle supermarkets, enabling shared supply chains for fresh prepared foods like salads and sandwiches, which differentiated GetGo from traditional c-stores reliant on packaged goods.^[9] This model promoted operational synergies, such as centralized procurement from Giant Eagle's distribution network, reducing costs and ensuring product quality akin to supermarket standards while maintaining 24-hour convenience and fuel services.^[10] By the mid-2000s, GetGo had expanded to over 100 locations, primarily in Pennsylvania and Ohio, refining its format to include made-to-order café elements that integrated grocery-sourced ingredients for items like pizza and breakfast options, fostering customer loyalty through familiar branding and value pricing.^[7] This foundational approach prioritized causal links between supermarket traffic and convenience sales, with initial stores sited in areas of high vehicle volume to maximize fuel margins alongside foodservice revenue, setting the stage for scalable growth without diluting Giant Eagle's primary grocery focus.^[4]

Expansion Under Giant Eagle

Under Giant Eagle's ownership, GetGo pursued aggressive organic expansion through the development of new standalone stores, focusing on high-traffic corridors in Ohio, West Virginia, and Indiana to bolster its regional footprint and counter competition from independent fuel operators. This growth phase, spanning the mid-2010s to early 2020s, emphasized site selections near highways and urban edges for maximum accessibility, resulting in dozens of greenfield openings that enhanced market penetration without relying on co-located supermarket formats. Examples include the 2014 launch of a large-scale GetGo in Kent, Ohio, featuring 24-hour operations and expanded amenities, and subsequent builds like the 2023 drive-thru-equipped store in Mentor, Ohio, which prioritized convenience for on-the-go customers.^[11]^[12] To differentiate from commodity convenience retailers, GetGo refined its in-store offerings by introducing proprietary food programs centered on made-to-order items, such as customizable subs, burgers, breakfast sandwiches, and fresh coffee stations, rolled out progressively from around 2014 onward. These initiatives leveraged Giant Eagle's supply chain for consistent quality ingredients, enabling value-oriented pricing that appealed to budget-conscious consumers seeking fresh alternatives to pre-packaged fare. The emphasis on on-site preparation, including bread baked daily in select locations, supported higher margins while fostering customer loyalty amid rising demand for quick-service meals at fuel stops.^[11]^[13] Technological investments further drove operational efficiency and competitive edge, notably through integration with Giant Eagle's loyalty ecosystem, culminating in the myPerks program's expansion to encompass GetGo fuel purchases by the early 2020s. This allowed seamless earning of perks on grocery and convenience buys redeemable for gas discounts—such as 10 cents per gallon after accumulating 100 perks—effectively implementing dynamic pricing strategies to undercut independent stations and stimulate repeat visits. Earlier iterations like fuelperks+ laid the groundwork, evolving into myPerks Pay Direct for instant rollbacks of 5 to 30 cents per gallon, which helped capture share in price-sensitive markets by tying rewards to volume spending across Giant Eagle properties.^[14]^[15]^[16]

Acquisition Attempts Including Ricker's

In September 2018, Giant Eagle, the parent company of GetGo, announced an agreement to acquire Ricker Oil Company, Inc., which operated 56 convenience stores and fuel stations under the Ricker's brand primarily in central Indiana.^[17] This move represented GetGo's most significant expansion through acquisition since its inception, aimed at establishing a foothold in the Indiana market to enhance its competitive positioning in the fragmented convenience store sector dominated by regional players like Sheetz and Wawa. The deal enabled GetGo to leverage Ricker's established network for synergies in fuel distribution and foodservice, aligning with broader industry trends toward consolidation to achieve economies of scale in supplier negotiations and operational efficiencies.^[18] The acquisition closed on December 3, 2018, without reported disruptions to store operations or immediate rebranding mandates, allowing Ricker's locations to continue alongside GetGo's format in Indiana.^[19] Strategically, it addressed GetGo's need to counter rivals' aggressive growth in prepared foods and fuel margins, where larger footprints provide bargaining leverage with vendors for private-label products and fresh offerings.^[20] However, such mergers in the convenience sector carry inherent risks of regulatory scrutiny over market concentration, particularly in regional pockets where overlapping sites could raise antitrust flags, though no such challenges derailed this transaction.^[21] Industry observers noted that GetGo's pursuit of Ricker's underscored the challenges of inorganic growth in a market characterized by high fixed costs for real estate and fuel infrastructure, where overextension into non-core geographies might strain management resources without proportional returns.^[22] This effort highlighted causal dynamics in convenience retail, where scale bolsters resilience against price volatility in petroleum but exposes firms to integration complexities in diverse regulatory environments across states.^[23]

Sale to Alimentation Couche-Tard

In August 2024, Giant Eagle announced the divestiture of its GetGo Café + Market convenience store chain to Alimentation Couche-Tard Inc. for $1.6 billion, encompassing approximately 270 stores and associated WetGo car washes located primarily in Pennsylvania, Ohio, West Virginia, Maryland, and Indiana.^[2]^[24] The agreement preserved customer loyalty programs such as myPerks for an initial transition period, ensuring continuity for rewards tied to fuel and in-store purchases.^[25] The deal underwent regulatory scrutiny, receiving Federal Trade Commission clearance on June 26, 2025, conditional on Alimentation Couche-Tard divesting 35 overlapping sites to mitigate antitrust concerns related to market concentration in convenience retail and fuel sales.^[26]^[27] Closing occurred on June 30, 2025, enabling Giant Eagle to realize immediate capital gains from the transaction.^[5] In parallel, Giant Eagle sold its wholesale motor fuels distribution business to Cary Oil Company in July 2025, decoupling supply chain assets from retail operations to address potential vertical integration risks and further streamline post-sale structure.^[28]^[29] Giant Eagle cited the sale as a strategic pivot to prioritize its primary grocery and pharmacy segments, where competitive pressures from national chains necessitated intensified focus amid shifting consumer retail dynamics.^[30]^[24] Proceeds supported a multi-year reinvestment plan, including a $100 million commitment announced September 25, 2025, for price reductions, staff training, produce quality enhancements, and store remodels during 2025–2026, aimed at bolstering market share in core supermarket operations.^[31]^[32] This divestiture aligned with broader industry trends of specialization, allowing Giant Eagle to allocate resources toward high-margin grocery efficiencies rather than diversified convenience formats facing margin compression from fuel volatility and e-commerce encroachment.^[33]^[34]

Operations and Business Model

Store Format and Customer Experience

GetGo stores generally span 3,000 to 6,000 square feet, incorporating fuel islands adjacent to the retail area to streamline access for motorists in urban and suburban settings.^[35]^[36]^[37] The layout prioritizes efficient customer flow, with prominent placement of grab-and-go items, checkout counters near entrances, and optional cafe seating areas for brief consumption of prepared foods.^[38] This design facilitates quick transactions, often supported by digital merchandising such as smart screens on coolers that display contents without opening doors, reducing decision time.^[39] Many locations operate 24 hours a day, enabling round-the-clock service for fuel and essentials, which sets GetGo apart from traditional supermarkets by emphasizing immediacy and limited-depth assortment geared toward impulse buys rather than comprehensive shopping.^[40] Clean restrooms, free WiFi, and amenities like air pumps and windshield washing stations contribute to a hospitable yet functional environment tailored for drivers.^[38] In select stores, frictionless checkout technology via apps like Grabango tracks selections using computer vision, allowing payment without traditional registers to further expedite the experience.^[41]^[42] The myPerks loyalty program integrates via a mobile app, enabling customers to scan digital cards, access personalized deals, and redeem points for discounts, fostering repeat visits through data-informed incentives without requiring extensive in-store navigation.^[1]^[43] This tech-driven personalization, combined with modern aesthetics like well-lit interiors and organized shelving, underscores GetGo's focus on value and convenience in a competitive c-store landscape.^[44]

Food and Beverage Services

GetGo Cafe + Market prioritizes fresh, prepared foods as a key component of its business model, offering made-to-order items such as hot sandwiches, burgers, pizza, chicken tenders, salads, deli wraps, and hot snacks like roller-grill items to meet consumer demand for convenient meal replacements.^[45]^[38] These offerings leverage in-store preparation capabilities, including drive-thru access to full menus, to differentiate from standard convenience store snacks.^[46] Prior to its acquisition by Alimentation Couche-Tard, GetGo benefited from integration with Giant Eagle's operations, enabling consistent sourcing and quality standards for prepared foods across its network of approximately 270 stores.^[5] Following the sale's completion on July 1, 2025, Couche-Tard has committed to preserving GetGo's food-focused identity as a distinct unit, with no immediate overhaul of core offerings reported, while integrating it into broader strategies for foodservice expansion such as enhanced fresh food programs.^[45]^[47] This approach emphasizes practical, on-the-go nutrition over premium pricing, aligning with Couche-Tard's network-wide efforts to boost food gross margins through efficient supply chains.^[48] Food and beverage sales account for about 35% of GetGo's total revenue, reflecting the chain's evolution from fuel-centric operations to a model where prepared meals drive a significant portion of inside-store transactions.^[49] Beverages, including chilled drinks and coffee options available via grab-and-go formats, complement these hot and cold food selections to support quick-service demands.^[38]

Fuel Sales and Ancillary Services

GetGo operates fuel stations at its convenience store locations, offering gasoline and diesel with pricing strategies that emphasize discounts through the myPerks loyalty program.^[14] Enrolled members receive instant price rollbacks of 5 to 30 cents per gallon via myPerks Pay Direct, which automates payments and applies savings at the pump.^[50] This program replaced the earlier fuelperks+ in 2024, integrating broader earning from in-store purchases to redeem on fuel, with pros members earning 1.5 perks per dollar spent for enhanced volume-based incentives.^[16] Ancillary services include WetGo automated car washes, co-located at many GetGo sites to drive additional revenue through bundling with fuel transactions.^[1] WetGo offers unlimited wash subscriptions starting at plans like the Ultimate Pass for $39.99 per month, providing high-margin recurring income via tag-based automatic billing and access to multiple locations.^[51] These services feature touchless options and are promoted alongside fuel perks to encourage upsell, with subscriptions historically starting as low as $14.99 monthly in earlier expansions.^[52] In 2025, following the acquisition of GetGo by Alimentation Couche-Tard, Giant Eagle divested its wholesale motor fuels distribution business, prompting a shift to third-party supply models for GetGo stations to streamline operations and reduce vertical integration costs.^[24] This transition occurred alongside the June 2025 closure of the $1.57 billion GetGo sale, with Couche-Tard maintaining 270 locations while divesting 35 sites as required by FTC approval to preserve competition.^[5]^[53] The change optimizes fuel procurement under new ownership, focusing on retail efficiency rather than upstream supply.^[54]

Corporate Structure

Headquarters and Locations

GetGo's operational headquarters is located in Cranberry Township, Pennsylvania, a suburb of Pittsburgh, at 700 Cranberry Woods Drive.^[55] This facility, opened in April 2024 as part of Giant Eagle's new corporate headquarters, supported GetGo's administrative functions prior to its acquisition.^[56] Following the June 2025 sale to Alimentation Couche-Tard, GetGo continues as a separate business unit, with its Pennsylvania-based headquarters retained for regional management and no major relocations reported, preserving local staffing and vendor relationships.^[57] ^[58] Couche-Tard's global headquarters remains in Laval, Quebec, overseeing strategic integration without disrupting GetGo's autonomous operations.^[3] As of July 2025, GetGo operates approximately 270 locations across five states: Pennsylvania, Ohio, West Virginia, Maryland, and Indiana.^[59] ^[3] The chain's stores are densely concentrated in the Rust Belt regions of Pennsylvania and Ohio, enabling efficient supply chain logistics tied to population centers and interstate highways.^[60] Pennsylvania hosts the highest number of outlets, followed by Ohio, reflecting historical expansion under Giant Eagle's footprint.^[61] Post-acquisition, the network maintains this geographic focus, with divestitures of 35 locations to address antitrust concerns but no broader shifts in operational basing.^[62]

Ownership Transition and Management

Following the completion of the acquisition on June 30, 2025, GetGo Café + Market transitioned to ownership by Alimentation Couche-Tard Inc., operating as a distinct, stand-alone business unit separate from the company's Circle K operations.^[63] ^[26] This structure preserves GetGo's branding, which will not convert to Circle K, along with its core programs and customer offers.^[59] Couche-Tard committed to retaining all dedicated GetGo store, operations, and support staff to maintain operational continuity and leverage local expertise in the Pennsylvania, Ohio, West Virginia, Maryland, and Indiana markets.^[64] The unit is led by Vice President of Operations Mike Maraldo, with senior operations leaders and functional support staff continuing in their roles to oversee the approximately 270 locations.^[5] ^[62] This retention approach aligns with Couche-Tard's strategy of integrating acquisitions while minimizing disruptions to proven regional models, including the shared myPerks loyalty program originally tied to Giant Eagle.^[63] Under Couche-Tard's global oversight, GetGo gains access to the parent's scale in supply chain efficiencies, particularly for fuel procurement and fresh food innovation, enabling potential enhancements without altering site-specific adaptations to customer preferences.^[65] This setup supports broader consolidation trends in the convenience store sector by combining GetGo's foodservice strengths with Couche-Tard's international procurement and operational benchmarks, while executive focus remains on cost discipline and network synergies.^[5]

Reception and Impact

Achievements and Market Contributions

GetGo expanded rapidly to become a significant regional player in the convenience store sector, operating over 270 locations across Pennsylvania, Ohio, West Virginia, and Maryland by mid-2025, providing accessible fuel and retail services in suburban and semi-rural communities.^[25] This growth supported local economies through direct operations and partnerships with regional suppliers for fresh food and prepared meals, fostering supply chain efficiencies without relying on distant distribution networks.^[66] The chain's myPerks loyalty program demonstrated effective customer retention strategies, allowing members to earn and redeem points for fuel discounts—such as 10 cents per gallon after accumulating 100 perks—or equivalent grocery savings, with the program's integration of fuelperks+ rewards encouraging repeat visits across Giant Eagle's ecosystem.^[14] Post-acquisition by Alimentation Couche-Tard in July 2025, myPerks continued seamlessly for GetGo customers, including instant fuel discounts via linked payment programs, underscoring its proven value in driving private-sector incentives for savings over mandated subsidies.^[67] GetGo advanced operational efficiencies by adopting digital innovations early, becoming the first U.S. grocery and convenience chain to accept PayPal and Venmo in-store payments across all locations in August 2021, enhancing accessibility for digital wallet users in areas with limited banking options.^[68] The rollout of Grabango's checkout-free technology at multiple GetGo Café + Market stores from 2020 onward used AI-driven cameras to enable frictionless shopping, reducing wait times and appealing to time-constrained consumers while maintaining physical store convenience amid e-commerce growth.^[69]^[41] These adaptations positioned GetGo as a hybrid model, blending on-site immediacy with tech-enabled perks to serve underserved markets effectively.^[70]

Criticisms and Operational Challenges

Customers have reported inconsistencies in service quality at GetGo locations, including instances of staff rudeness and inadequate food preparation, as reflected in aggregate review ratings averaging around 2.2 to 2.3 on consumer complaint platforms.^[71] Specific grievances include microwaved rather than freshly fried foods leading to substandard texture and taste, as well as incomplete cooking of items like pizza.^[72] These issues contribute to lower customer satisfaction scores compared to regional competitors.^[73] Operational disruptions have occasionally affected fuel services, such as a 2013 incident at a Brunswick, Ohio, GetGo where unblended ethanol was mistakenly delivered and dispensed, prompting notifications to affected customers.^[74] More broadly, automated payment system glitches have grounded fuel sales at multiple stations, including a event impacting 153 GetGo sites across four states, where store teams resorted to manual processing and refunds to mitigate customer inconvenience.^[75] In the competitive landscape, GetGo has faced challenges maintaining food quality consistency against specialized rivals like Wawa, which has consistently outperformed it in regional rankings for prepared foods and overall convenience store experience.^[76]^[77] Customer surveys highlight vulnerabilities in GetGo's offerings, with Wawa cited for superior made-to-order items and broader appeal in Pennsylvania markets.^[78] Following the June 2025 acquisition by Alimentation Couche-Tard, early integration efforts have raised concerns over potential brand dilution and minor operational hiccups, though no widespread systemic failures have been documented as of late 2025.^[5] These uncertainties stem from supply chain adjustments in the transition period, with analysts noting risks to product availability amid broader merger dynamics.^[79]

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Choose the right plan for your car. WetGo. Most Popular Wash. Ultimate Pass. $39.99. Per Month. Second Month Free*. Choose Ultimate Pass.
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Couche-Tard to divest 35 locations to Majors Management
Jun 27, 2025 · Couche-Tard to acquire GetGo's 270 c-stores By Brett Dworski • Aug. 19, 2024 · Couche-Tard CEO says Seven & i talks could finalize in the near ...
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COUCHE-TARD RECEIVES FTC CLEARANCE TO COMPLETE ...
Jun 26, 2025 · GetGo's approximately 3,500 employees and 270 locations in Pennsylvania, Maryland, West Virginia, Ohio and Indiana will make up a new and ...
[65]
Alimentation Couche-Tard Plans to Maintain GetGo's Food-First ...
Aug 19, 2024 · Giant Eagle said the sale is expected to close in 2025 and that Couche-Tard intends to “retain all dedicated GetGo store, operations and support ...
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What's Next for Couche-Tard? | Convenience Store News
Aug 18, 2025 · Alimentation Couche-Tard Inc.'s completion of the $1.6-billion GetGo Cafe + Market acquisition on June 29 is a huge event in the convenience ...Missing: changes | Show results with:changes
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Our History - Giant Eagle
In 1931, the five families combine forces to form Giant Eagle. The first Giant Eagle supermarket opens on Brownsville Road in 1936. During the 30s and 40s, ...
[68]
Giant Eagle completes sale of GetGo to Alimentation Couche-Tard
Jul 2, 2025 · Additionally, customers enrolled in the myPerks Pay Direct and AdvantagePAY programs will continue to benefit from instant fuel discounts at ...Missing: rates | Show results with:rates
[69]
Giant Eagle Becomes First U.S. Grocery and Convenience Store ...
Aug 13, 2021 · “This implementation is particularly exciting as it enables Giant Eagle and GetGo customers to use the digital payment methods that they already ...
[70]
Giant Eagle debuts its own version of Amazon Go - Grocery Dive
Sep 1, 2020 · The retailer served up the commercial launch of Grabango's checkout-free technology at a GetGo Cafe+Market convenience store in Pittsburgh on
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GetGo Expands Checkout-Free Option - Convenience Store News
Sep 7, 2021 · GetGo Expands Checkout-Free Option ... The convenience store chain is retrofitting four locations with Grabango's frictionless system.Missing: adaptation commerce
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GetGo Reviews and Complaints - PissedConsumer
Oct 19, 2025 · GetGo has 289 reviews (average rating 2.2). Consumers say: Your manager threaten me and harassed me all because I was on the phone, ...
[73]
GETGO - Updated October 2025 - 27 Reviews - Yelp
Rating 1.9 (27) · $2 were fried foods. I got the food and quickly realized that the food had been microwaved instead of fried. It was soggy and nasty.
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America's Best Convenience Stores, Ranked - Food & Wine
Dec 10, 2019 · Part of the glue holding the region together for generations, Wawa isn't just a place for the best made-to-order sandwiches (say: HOA-GIE) and ...
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Gas Alert: GetGo Notifies Drivers of Fuel Mix-up | Fox 8 Cleveland ...
Jul 29, 2013 · The company said that the Brunswick GetGo on Center Road received a shipment of unblended ethanol from its fuel supplier, Source One Transportation.
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Glitch Grounds GetGo Gas - CSP Daily News
He added, "Our store-level team members worked diligently to correct payment issues with customers on site. They processed payments manually, provided refunds ...<|separator|>
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Wawa Is The Best Fast Food In Pennsylvania, Magazine says
Sep 1, 2019 · The convenience store was ranked ahead of Sheetz, Rutter's, Turkey Hill and GetGo. Wawa Places Winning Bids For Liquor Licenses In Philadelphia, ...
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Wawa named best fast food in Pennsylvania | FOX 29 Philadelphia
Aug 29, 2019 · Food & Wine magazine named Wawa the best fast food in Pennsylvania. Wawa beat out competitors Sheetz, Rutter's, Turkey Hill and GetGo.
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Wawa beats rival Sheetz in customer ranking of U.S. convenience ...
Oct 1, 2024 · Chains like Wawa, Sheetz and Buc-ee's met or exceeded scores of 84 for cooked food quality. The survey also observed a measurable difference in ...
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Earnings call transcript: Alimentation Couche-Tard's Q1 2025 sees ...
Sep 3, 2025 · Potential supply chain disruptions could impact product availability. Market saturation in North America might limit growth opportunities ...