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ServiceMaster

ServiceMaster Brands is an American specializing in franchise-based residential and commercial services, including , disaster restoration, moving, junk removal, and biohazard cleanup. Founded in 1929 by Marion E. Wade as a mothproofing business in , it became one of the earliest models in the United States and has evolved into a portfolio of seven brands serving diverse needs-based markets. The company operates over 4,900 locations across all 50 U.S. states and nine countries, supported by more than 3,500 franchisees and generating system-wide sales exceeding $3.6 billion annually. Its brands include ServiceMaster Restore, which provides water, fire, and storm damage ; ServiceMaster Clean, offering janitorial and ; Merry Maids, focused on residential housecleaning; TWO MEN AND A , a leading moving service that completed its 10 millionth move in 2024; TWO MEN AND A JUNK TRUCK, specializing in junk removal; ServiceMaster BioClean, handling biohazard and trauma scene cleanup; and Indoor Science, delivering and environmental services. Headquartered in , , ServiceMaster Brands emphasizes a mission of "Be There When You Need Us," rooted in core values of integrity, respect, and innovation established by its founder. The company has played a significant role in disaster response, contributing to recovery efforts after events such as the , , and more recent storms like Hurricanes Ian and Fiona. With approximately 4,600 employees and serving over 1 million homes and businesses each year, it remains a leader in the service industry, privately held and backed by .

Overview

Corporate Profile

ServiceMaster Brands is a owned by , which acquired it in October 2020 for $1.553 billion. Headquartered in , , following a relocation in 2020, the company operates as a multi-brand holding entity focused on residential and commercial services such as , , and moving. Founded on September 7, 1929, by Marion E. Wade in as a moth-proofing , ServiceMaster has evolved into a franchised service provider emphasizing needs-based solutions for homes and businesses. Over its nearly century-long history, it has grown from a single-service operation to a diversified serving diverse customer needs worldwide. As of 2025, ServiceMaster Brands supports over 3,200 operating across more than 4,600 locations globally, serving in excess of 1 million homes and businesses annually, and generating system-wide sales exceeding $3.6 billion. The company employs approximately 4,600 people. As of 2025, the network continues to expand, with brands like ServiceMaster Restore reporting strong franchise growth including 17 new openings in the first half of the year. This scale underscores its position as a leading franchisor in the sector, with a network that extends and support to both individual and commercial clients.

Mission and Values

ServiceMaster's core values are deeply rooted in the Christian-inspired philosophy of its founder, Marion E. Wade, who established the company in 1929 with a commitment to integrating into practices. These foundational principles include honoring in all activities, helping people develop, pursuing excellence, and growing profitably, which emphasize integrity through faithful stewardship, respect for individuals by fostering their growth, trusteeship of resources for sustainable expansion, and a drive for high-quality performance. Over time, ServiceMaster's purpose statement has evolved from its historical motto of honoring while helping people and businesses restore their environments and lives to a more secular focus on service-oriented restoration and support. In the , following the 2020 acquisition by Roark Capital, the company adapted its guiding principles to contemporary corporate statements that highlight inclusivity by treating all stakeholders with dignity and respect, agility in responding to crises such as , and commitment to shared success among franchisees, employees, and communities. The modern core values—We Serve, We Care, We Deliver, We Do—reflect this shift, prioritizing empathetic service, reliable execution, and proactive action to empower everyday heroes in the workforce. These values are implemented through ethical practices that support over 3,200 franchisees with and resources to ensure consistent quality, as well as community service initiatives demonstrating commitment. For instance, ServiceMaster's partnerships, such as its with Hire Heroes USA, have raised over $500,000 to aid veterans' employment transitions, earning the brands ServiceMaster Restore and ServiceMaster Clean the 2025 Partner of the Year award from the organization. This alignment underscores a purpose-driven approach to services that extends beyond to societal impact.

History

Founding and Early Years

ServiceMaster was founded in 1929 by Marion E. Wade, a former player and salesman, in Chicago, Illinois, initially operating as a moth-proofing business to protect clothing and fabrics from moth damage. Wade's experience, including a temporary blinding that inspired a commitment to honest service, shaped the company's early emphasis on and customer . The business underwent formal incorporation in as ServiceMaster Industries, expanding beyond its original operations with a small team and annual revenue of approximately $125,000. By this time, Wade had partnered with key associates like Kenneth Hansen, a Wheaton College graduate who helped integrate Christian principles into the corporate ethos, influencing the company's foundational values of honoring in all actions. In 1952, ServiceMaster innovated by shifting to a model and adopting a structure, one of the earliest examples of in the United States, which allowed rapid scaling through independent operators. This transition included the introduction of a proprietary "blue foam" cleaning method, designed to effectively remove soil from carpets using a foam-based application that minimized moisture damage. The first was sold in 1957, marking the beginning of widespread adoption of this model. Post-World War II expansion brought initial challenges, necessitating a full pivot to services.

Expansion and Diversification

During the 1960s, ServiceMaster expanded its operations beyond residential carpet cleaning into commercial services, securing its first hospital cleaning contract in 1962 with Lutheran General Hospital in , under the ServiceMaster Clean brand. This marked the company's entry into janitorial and institutional cleaning, leveraging its franchising model to scale rapidly in the healthcare sector. By the mid-1960s, ServiceMaster had begun international , with the first overseas license sold in in 1959, followed by further growth in and . In the late , ServiceMaster diversified into restoration services, launching ServiceMaster Restore in 1968 to address needs such as and damage cleanup, building on its cleaning expertise. The company went public in 1962, selling stock for the first time to fund further expansion, and by 1974, it had issued over 1,000 licenses in its cleaning alone. Throughout the and , ServiceMaster shifted toward a franchise-heavy model, extending into educational and cleaning in 1980 and 1981, respectively, while growing its international presence with franchises in by 1970 and reaching operations in 30 countries by the late . This period saw annual sales surge from $20 million in 1967 to over $200 million by the mid-, driven by diversified service lines. The marked a phase of acquisition-driven growth into broader home services, establishing a multi-brand to encompass varied residential and commercial needs while maintaining a focus on . By the late , ServiceMaster supported over 5,400 company-owned and franchised locations worldwide, serving millions of customers annually and solidifying its position as a diversified . This expansion emphasized scalable, needs-based offerings, with operations deepening in , including , , , and the .

Ownership Changes and Modern Developments

In 2007, The ServiceMaster Company was taken private through a merger with an affiliate of (CD&R), valuing the transaction at $5.5 billion including assumed debt, with shareholders receiving $15.625 per share in cash. This marked a significant shift from its public status since 1962, allowing CD&R to implement operational improvements in its diverse service portfolio without the pressures of quarterly . The move aligned with a broader trend of firms acquiring mature service-oriented companies to streamline and expand their franchise models. During the 2010s, ServiceMaster faced strategic challenges amid evolving market dynamics, leading to key restructurings to sharpen focus on core competencies. In 2018, it completed the spin-off of its American Home Shield (AHS) business, which became an independent public company under the name Frontdoor, Inc., distributing shares to ServiceMaster shareholders via a pro rata dividend. This separation allowed ServiceMaster to concentrate resources on its pest control and franchise services segments. In 2021, ServiceMaster Global Holdings announced the divestiture of its Terminix pest control business to Rentokil Initial for $6.7 billion, enabling a pivot toward its franchise-oriented brands portfolio and providing capital for growth initiatives. However, in a parallel transaction, the company sold its ServiceMaster Brands franchise business—encompassing ServiceMaster Restore, ServiceMaster Clean, Merry Maids, and others—to an affiliate of Roark Capital Group for $1.553 billion, with Roark assuming the brands' operations. Under Roark's ownership, ServiceMaster Brands underwent modernization efforts, including a rebranding to emphasize its franchise ecosystem and a relocation of its headquarters from Memphis, Tennessee, to Atlanta, Georgia, in 2021 to align with Roark's base and enhance support for franchisees. This transition positioned the company for accelerated expansion in residential and commercial services. By 2025, these developments yielded tangible growth, with ServiceMaster Restore opening 17 new franchise locations and signing 11 additional deals in the first half of the year alone, reflecting robust demand for disaster restoration services. Complementing this, the brands raised over $500,000 through their "We Serve: Veterans" events, earning recognition as Hire Heroes USA's 2025 Partner of the Year for supporting veteran employment and community initiatives.

Brands and Services

Core Brands

ServiceMaster's core brands encompass a diverse portfolio of specialized service providers, each maintaining a distinct identity while aligning with the company's overarching commitment to essential home and business services. These brands operate primarily through models and focus on niche markets within , , and related fields. ServiceMaster Clean, established in 1952 as part of the broader ServiceMaster expansion into commercial services, specializes in janitorial and facility maintenance solutions for businesses. Originally evolving from the company's mothproofing roots in , it has grown to serve diverse sectors including healthcare, education, and office spaces, emphasizing customized programs backed by industry-standard protocols. ServiceMaster Restore, launched in 1968 to address needs, provides comprehensive services following events like , fire, and storms. It distinguishes itself through a nationwide network of certified technicians and partnerships with providers, ensuring rapid response and adherence to restoration industry guidelines. Merry Maids, acquired by ServiceMaster in 1988, focuses on residential services tailored to homeowners and renters. Founded in 1979 by the Peterson family, it has expanded to over 1,500 franchises across , known for its recurring cleaning schedules and emphasis on customer convenience in household maintenance. Two Men and a Truck, acquired in 2021, leads in moving and relocation services for residential and commercial clients. Originating in 1985 from a mother's initiative to support her sons' moving , the operates more than 400 locations and is recognized for its professional, uniformed movers and commitment to community involvement through charitable initiatives. TWO MEN AND A JUNK TRUCK, launched as a sister brand to Two Men and a Truck in 2022 and acquired alongside it, specializes in junk removal and hauling services for residential and commercial clients. It focuses on eco-friendly disposal, , and options, operating through a growing network of franchises to handle everything from household clutter to construction debris. ServiceMaster BioClean, formerly Aftermath Services and rebranded in March 2025, handles biohazard and scene cleanup with a focus on compassionate, discreet remediation. Acquired in April 2022, it builds on Aftermath's 1996 founding as a specialized provider, utilizing advanced protocols to address hazardous materials in sensitive situations. Indoor Science, acquired in April 2022, offers consulting on , including assessments for , allergens, and systems. Established in 2007 in , it provides expert and recommendations for healthier indoor environments in homes, , and workplaces, leveraging scientific to its services.

Service Offerings

ServiceMaster provides a range of services focused on , , and specialized recovery solutions for both residential and clients. Its offerings emphasize maintaining healthy environments and responding to emergencies, serving over 1 million homes and businesses annually across various sectors including home repair, business maintenance, and emergency response. Cleaning services form a core component of ServiceMaster's portfolio, encompassing janitorial maintenance for commercial spaces and residential maid services. Through ServiceMaster Clean, the company delivers customized janitorial cleaning for offices, retail outlets, schools, and healthcare facilities, including hard surface floor care, , window washing, and high-touch surface disinfection to ensure hygienic environments. Specialized disinfection services address post-disaster sanitation needs, such as removal after floods or outbreaks, while Merry Maids specializes in recurring or one-time residential services, handling tasks like dusting, vacuuming, kitchen and cleaning to support busy households. Restoration and recovery services target damage mitigation from and accidents, primarily through ServiceMaster Restore. These include restoration, which involves water extraction, drying, and sewage cleanup following floods or leaks; fire and smoke damage repair, encompassing structural cleaning and odor elimination; and mold remediation, featuring safe removal and prevention to protect occupant health. Available 24/7, these services prioritize rapid emergency response to minimize further property loss in both homes and commercial properties. Specialty services extend to niche areas requiring expert handling of hazardous or complex situations. ServiceMaster BioClean offers biohazard cleanup for scenes, unattended deaths, and infectious material remediation, ensuring discreet and compliant disposal in residential and commercial settings. Junk removal and hauling are provided via TWO MEN AND A , which manages the collection, transportation, and responsible disposal of unwanted items, promoting through and donation partnerships. Moving logistics are provided via Two Men and a , which handles local and long-distance relocations with packing, loading, and transportation for households and businesses. Additionally, Indoor Science conducts air quality assessments, testing for contaminants like , VOCs, asbestos, and radon to improve indoor in various building types.

Acquisitions and Divestitures

Major Acquisitions

ServiceMaster's growth strategy in its early decades heavily relied on strategic acquisitions to diversify its service portfolio beyond its original focus on and services. These deals, primarily executed between 1986 and 2007, targeted complementary businesses in , home maintenance, and inspection, enabling the company to build a comprehensive suite of residential and commercial offerings. By integrating these acquisitions, ServiceMaster enhanced its market position, expanded its franchise network, and created synergies across its brands. One of the pivotal acquisitions was in 1986, when ServiceMaster purchased the pest control firm for $165 million. , the second-largest company at the time with approximately 164 company-owned outlets and 150 franchised locations generating around $150 million in annual sales, allowed ServiceMaster to enter the growing pest management sector. This move diversified revenue streams and fostered opportunities between cleaning services and pest prevention, particularly in residential and markets. In 1988, ServiceMaster acquired Merry Maids, an Omaha-based specializing in residential services. The acquisition bolstered ServiceMaster's home services division by adding a established network focused on recurring contracts, which complemented its existing janitorial operations and appealed to busy households seeking professional maintenance. This integration strengthened and expanded the company's footprint in the consumer-facing cleaning market. The 1989 acquisition of for $120 million marked another key expansion into preventive home services. Founded in 1971, provided warranty contracts for home systems and appliances, serving over 200,000 customers by 1990. Strategically, it positioned ServiceMaster as a one-stop provider for home protection, combining warranties with on-demand repair and cleaning services to reduce customer churn and increase long-term revenue stability. ServiceMaster further diversified in 1996 by acquiring Furniture Medic, a franchise-based provider of in-home furniture and cabinetry repair. This addition targeted niche restoration needs, allowing the company to offer specialized solutions that aligned with its broader and maintenance expertise, thereby enhancing service bundling for homeowners and professionals. Finally, in 2007, ServiceMaster integrated AmeriSpec, a leading , into its network as of January. AmeriSpec's services, which included detailed property assessments for buyers and sellers, complemented the company's existing home warranty and repair offerings by providing upfront evaluation tools. This acquisition rounded out ServiceMaster's residential service ecosystem, improving risk assessment and customer trust in preventive maintenance.

Recent Acquisitions

Following the acquisition of ServiceMaster Brands by Roark Capital in 2020, the company continued its expansion through strategic purchases to strengthen its portfolio in moving, biohazard cleanup, and environmental services. In August 2021, ServiceMaster Brands acquired TWO MEN AND A TRUCK, the largest franchised in , founded in 1985 and operating over 400 locations. This deal enhanced ServiceMaster's offerings in relocation and , aligning with its residential services and enabling with cleaning and restoration brands. In April 2022, ServiceMaster Brands acquired Aftermath Services, a provider of biohazard and scene cleanup, and Indoor Science, a specialist in and . Aftermath, with its expertise in and infectious disease remediation, complemented ServiceMaster's disaster restoration capabilities. Indoor Science added scientific assessment services for , allergens, and , supporting health-focused solutions. These acquisitions expanded ServiceMaster's reach into specialized, needs-based markets.

Divestitures and Sales

ServiceMaster has strategically divested non-core assets to sharpen its focus on essential service areas, enhancing operational efficiency and supporting long-term growth. In 2018, the company completed the spin-off of its American Home Shield business, which provides home warranties and service plans, as an independent publicly traded entity named Frontdoor, Inc. This move separated the home warranty operations from ServiceMaster's broader portfolio, allowing each to pursue specialized strategies and unlocking value for shareholders. A significant occurred in 2020 when ServiceMaster Global Holdings sold its ServiceMaster Brands business—including , , and related services—to an affiliate of Roark Capital for $1.553 billion. This divestiture isolated the Terminix operations, enabling the company to rebrand as Terminix Global Holdings and concentrate on global pest management. Subsequently, Terminix Global Holdings was acquired by in a $6.7 billion transaction completed in October 2022, fully exiting the pest control segment from the original ServiceMaster structure and streamlining emphasis on core branded services. In April 2023, under Roark Capital's ownership, ServiceMaster Brands transferred its Furniture Medic (furniture repair and refinishing) and AmeriSpec () franchises to Eagle Merchant Partners. The transaction supported a refocus on high-growth domains like disaster restoration and , divesting lower-priority services to allocate resources more effectively. These actions reflect a broader post-Roark acquisition rationale prioritizing core and franchises over ancillary offerings, fostering portfolio discipline amid evolving market demands through 2025.

Operations and Impact

Franchise Model

ServiceMaster operates a predominantly franchise-based , with over 3,200 franchisees managing more than 4,600 locations across the as of 2025. This structure enables the delivery of , , and related services through a network that serves over 1 million homes and businesses annually. The system emphasizes scalability and local , allowing franchisees to leverage established brand recognition while benefiting from centralized resources. The model includes initial fees that vary by , typically ranging from $30,000 to $60,000, though specific brands like ServiceMaster Clean start at $32,500 and ServiceMaster Restore require $72,500. Ongoing royalties vary by ; for example, ServiceMaster Clean features a sliding scale generally between 4% and 7% of gross sales, decreasing as revenue thresholds are met to incentivize growth, while ServiceMaster Restore ranges from 5.95% to 10%. Franchisees also contribute to advertising funds that differ by , such as around 0.5% of sales for ServiceMaster Clean and up to 2% for ServiceMaster Restore, which supports national marketing efforts. In the first half of 2025, the network expanded with 17 new ServiceMaster Restore franchises, reflecting sustained demand for disaster restoration services within the model. This growth underscores the model's resilience, particularly in response to increasing frequency of natural disasters and commercial cleaning needs. Support for franchisees is comprehensive and centralized, including initial and ongoing training programs that combine classroom instruction, hands-on field experience, and online modules tailored to brand-specific operations. Franchisees gain access to brand-specific portals for operational tools, national advertising campaigns to drive leads, and standardized guidelines ensuring consistent service quality across the network. These elements, including technology integration and dedicated business coaching, help franchisees focus on local execution while the parent company handles broader strategic functions.

Global Reach and Social Responsibility

ServiceMaster Brands maintains a significant international presence, operating through more than 4,600 locations across nine countries and generating over $3.6 billion in system-wide sales annually. The company's operations are primarily concentrated in , where it serves customers across all 50 U.S. states and , with additional footholds in and other regions facilitated by brands such as ServiceMaster Restore and ServiceMaster Clean. This global scale is supported by a robust model that allows for localized service delivery while maintaining standardized quality. In terms of , ServiceMaster Brands has deepened its commitment to supporting veterans through a longstanding partnership with Hire Heroes USA, culminating in the designation of its ServiceMaster Restore and ServiceMaster Clean brands as the organization's 2025 Partner of the Year. Through initiatives like the We Serve: Veterans program, the company has raised over $500,000 to aid veteran career transitions and community support efforts. Additionally, ServiceMaster engages in ongoing community restoration projects, particularly in response to , where its teams provide critical aid to affected areas. Sustainability forms a core pillar of ServiceMaster's corporate ethos, with brands like ServiceMaster Clean implementing eco-friendly cleaning protocols that utilize biodegradable, non-toxic products, low-water equipment, and energy-efficient methods to minimize environmental impact. Following heightened focus after 2020, the company has advanced diversity and inclusion programs aimed at attracting, retaining, and developing diverse talent, including supplier diversity initiatives and support systems for underrepresented employees. These efforts align with broader goals of fostering equitable workplaces across its franchise network. The company's operations deliver substantial impact, supporting more than 1 million homes and businesses each year with . A key aspect of this impact is its disaster relief response, exemplified by ServiceMaster Restore's rapid deployment for hurricane recovery, such as efforts following Hurricanes Helene and Milton, where teams assisted in rebuilding communities and restoring properties to pre-disaster conditions.

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    As we continue our recovery efforts following Hurricanes Helene and Milton, the resilience of the affected communities inspires us every day.Missing: projects | Show results with:projects<|control11|><|separator|>