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Symbolica

Symbolica is a trackless dark ride attraction located at the Efteling theme park in Kaatsheuvel, Netherlands.^[1] Opened on July 1, 2017, it is one of the park's most expensive investments to date, tied with Danse Macabre at a construction cost of €35 million (approximately US$39.9 million as of 2017).^[2]^[3] Themed as the Palace of Fantasy, the ride immerses guests in an enchanting indoor experience where they receive an audience with King Pardulfus and are guided by the magical jester Pardoes through secret corridors and illusion-filled rooms.^[1]^[4] Developed by ETF Ride Systems, Symbolica features free-roaming vehicles that allow for randomized paths and interactive elements, ensuring a unique journey on each visit lasting about seven minutes.^[4] The attraction emphasizes sensory effects including lights, sounds, fog, and surprises, while being accessible to families with options like single-rider queues and baby switches.^[1] Construction began in January 2016, transforming a former area into a grand palace facade that has become a centerpiece of Efteling's 65th anniversary celebrations.^[5] Widely acclaimed for its detailed theming and innovative trackless technology, Symbolica draws comparisons to renowned dark rides like those at Disney parks and continues to attract millions of visitors annually as a highlight of European theme park entertainment.^[6]^[7]

Development and construction

Planning and announcement

The origins of the Symbolica project trace back to around 2010, when Efteling initiated planning for an innovative dark ride that would feature an original story created in-house, diverging from the park's traditional adaptations of fairy tales to establish a new intellectual property. In 2010, Efteling announced plans for a new dark ride named Hartenhof, intended to open in 2012 for the park's 60th anniversary, but the project was postponed and evolved into Symbolica.^[8]^[4] This effort aimed to expand Efteling's portfolio of family-oriented attractions with a focus on immersive, narrative-driven experiences distinct from licensed content.^[9] In January 2016, Efteling publicly announced Symbolica: Palace of Fantasy, committing €35 million to the development—the largest investment in the park's history at that time.^[10] The reveal emphasized the attraction's role as a trackless dark ride, utilizing advanced vehicle navigation to enable dynamic routing and heightened immersion in its fantasy setting.^[11] Concept art released during the announcement depicted an ornate palace structure integrated into the park's central area, underscoring the project's ambition to blend architectural grandeur with technological innovation for guest interactivity.^[12] The ride system's development involved collaboration with ETF Ride Systems, specialists in trackless vehicle technology, to create customizable six-person carriages that support multiple tour paths and interactive elements without fixed rails.^[12] This partnership ensured seamless movement through the attraction's scenes, aligning with Efteling's goal of delivering a personalized storytelling experience.^[13]

Construction and opening

Construction of Symbolica began on January 11, 2016, with initial site preparation taking place in the central area of Efteling known as the Reizenrijk, adjacent to the Polles Keuken pancake restaurant.^[14]^[15] The project involved clearing and grading the site to accommodate the palace structure, marking the start of an 18-month build process aimed at creating an immersive dark ride attraction. Key milestones included reaching the highest point of construction on August 31, 2016, marked by the placement of the main steeple, after which efforts focused on completing the exterior facades.^[16] Interior work followed, with installation of detailed sets, effects, and animatronics progressing through late 2016 and into early 2017, allowing for testing and refinement ahead of the launch.^[16]^[5] Symbolica opened to the public on July 1, 2017, coinciding with Efteling's 65th anniversary celebrations and featuring inaugural events that welcomed the first guests into the Palace of Fantasy.^[17]^[13] The €35 million project, Efteling's largest investment at the time, integrated advanced audio-animatronics seamlessly into the ongoing park environment without major operational disruptions.^[14]^[12]

Design and technology

Ride system

Symbolica utilizes a trackless ride system supplied by the Dutch company ETF Ride Systems, which allows vehicles to navigate freely without fixed rails, providing flexibility in movement including forward, backward, rotation, and side-to-side motion. This system employs an underfloor guidance mechanism, typically involving guide wires embedded in the floor for precise path following, enabling programmable routes that enhance operational efficiency.^[18]^[13] The ride features 34 vehicles, each designed to accommodate up to six guests, contributing to an overall capacity of 1,400 riders per hour. These vehicles are dispatched from a central station and follow individualized paths controlled by a central computer system, which supports multiple tour variations through dynamic routing. The trackless design facilitates seamless integration with show control systems, ensuring synchronized activation of effects based on real-time vehicle positions.^[13]^[19] Safety is prioritized in the ETF system, which adheres to international standards such as EN 13814 for amusement ride design and operation. Vehicles are equipped with programming that allows them to automatically return to the station or a designated safe zone during emergencies, minimizing risks through automated protocols. Redundant positioning and proximity detection systems further enhance reliability by monitoring vehicle locations and preventing collisions.^[20]^[18]

Theming and effects

The exterior of Symbolica's Palace of Fantasy features a grand palatial façade with towering spires and intricate detailing, evoking a fairy-tale castle integrated into Efteling's whimsical landscape.^[12] This design incorporates a regal access gate, magical fountains on the forecourt, and surrounding evergreen gardens, enhanced by forced perspective to amplify its majestic scale at the heart of the park.^[21]^[8] A unique rooftop palace garden with approximately 800 solar panels adds a sustainable, thematic flourish to the structure.^[22] Inside the palace, sensory effects immerse visitors in a dreamlike atmosphere across themed rooms, utilizing custom audio-animatronics crafted by Garner Holt Productions to animate characters like the wizard Almar and jester Pardoes.^[19]^[12] Projections appear sparingly for subtle enhancements, such as fluttering butterflies or shattering glass in the greenhouse scene, preserving a screen-free environment focused on physical sets.^[8] Scents, including strawberry aromas in the ballroom, combine with haptic elements like water sprays to engage multiple senses, while smoke, fog, and flash effects heighten the magical surprises.^[1]^[6] Lighting employs theatrical techniques, such as candle simulations and crystal accents, to illuminate detailed costumes and sets, creating an enchanting glow throughout the palace interiors.^[12] Sound design features a custom score by René Merkelbach and a layered soundscape with loud noises and spatial cues to synchronize with animatronic movements and environmental shifts, fostering deep immersion.^[23]^[12] The attraction's scenic elements showcase meticulous craftsmanship, with props like ancient books, potions, royal furniture, stuffed animals, and elegant chandeliers adorning rooms such as the observatory and banquet hall.^[24] Illusions, including magic mirrors and objects that appear to come alive, are integrated into the sets by partners like ShowTex for curtains and scenic backdrops, emphasizing Efteling's in-house artistic vision.^[24]^[6] The trackless ride system supports these effects by allowing vehicles to rotate and interact dynamically with the environment.^[23]

Story and characters

Narrative overview

Symbolica's narrative centers on guests as honored visitors to the Palace of Fantasy, home to King Pardulfus in the Court of Hearts on the fictional planet of Symbolica.^[4]^[23] Invited by the magical jester Pardoes, who diverts them from a formal royal audience into a hidden passageway, guests embark on a clandestine exploration of the palace's concealed wonders.^[1]^[23] The story unfolds through one of three distinct tour paths—Music, Heroes, or Treasure—each unveiling unique palace secrets and adventures within the enchanting interior.^[25]^[23] These routes, navigated by trackless vehicles, last approximately seven minutes, allowing time for immersive pauses amid the magical settings.^[19]^[26] At its core, the tale emphasizes themes of fantasy, wonder, and hidden magic, inviting rediscovery of imagination in a dreamlike realm where reality blurs with illusion.^[1]^[27] Unlike Efteling's traditional attractions drawn from classic fairy tales, Symbolica features an original narrative crafted around the park's mascot Pardoes and the royal court, marking a shift toward bespoke fantastical storytelling.^[23]^[12] The experience resolves in a grand ballroom sequence, where Pardoes bids a magical farewell, underscoring the palace's eternal enchantment and leaving guests with a sense of perpetual mystery.^[23]^[1]

Key characters

Pardoes, the mischievous jester and Efteling's longstanding mascot since 1989, serves as the primary guide in Symbolica's narrative, leading guests through secret tours with playful magic and humor. Voiced by Joey van der Velden in Dutch and available in multiple languages via audio systems for international accessibility, Pardoes features four main animatronic figures produced by Garner Holt Productions, each with expressive facial movements, gesturing arms, and detailed cartoonish designs including jeweled costumes and feathered hats to enhance interactive comedy. An additional mirrored animation allows for dynamic appearances across scenes like the pre-show, Observatorium, Botanicum, and throne room.^[12]^[28] King Pardulfus, the benevolent ruler of Symbolica's Hartenhof Palace, acts as the regal host in the climactic throne room banquet, embodying wealth and whimsical hospitality. Voiced by Robert-Jaap Jansen with a stately tone, his single animatronic figure—hand-sculpted in-house by Efteling artisans and engineered by Garner Holt—showcases intricate puppetry with lifelike head turns, hand gestures, and opulent robes adorned with gold embroidery and crown jewels to convey royal grandeur.^[12]^[28] Supporting figures enrich the palace's ecosystem, each linked to specific tours through unique animations. Grandmaster Almar, Pardoes' wise mentor and royal advisor, appears in the Observatorium with an animatronic by Garner Holt featuring a glowing staff and scholarly props; voiced by Efteling designer Karel Willemen using a distorter for an ethereal effect, he demonstrates transmutation expertise. Princess Pardijn, the king's adventurous daughter and Pardoes' ally, greets guests in the throne room via a Garner Holt animatronic with fluid movements and elegant gown, voiced by Amy Galatá to highlight her youthful curiosity. Kitchen hand Polle adds comic relief in the Provisie Passage through an animatronic figure, voiced by Joey van der Velden as he comically juggles pancakes.^[12]^[28] Palace secretary O.J. Punctuel, a protocol-obsessed bureaucrat voiced by Jeroen Verheij, enforces order with five animatronic instances across rooms, using stiff postures and exaggerated expressions for humorous contrast to Pardoes' chaos.^[12]^[28] Magical creatures, integral to the tours' wonder, include animated butterflies in the Muziektour that flutter over a miniature city via laser-projected "pixie dust" effects, and a full-scale, smiling whale animatronic in the Schatkamer tour of the Botanicum, which playfully interacts by "bumping" into the greenhouse and spilling water. These elements, designed for broad fantastical appeal drawing from general European folklore motifs like enchanted wildlife, use Garner Holt's animation expertise for seamless, tour-specific liveliness without direct voice acting.^[12]^[28]

Ride experience

Queue and pre-show

The queue for Symbolica begins in the palace garden, featuring lush landscaping with trees, topiaries, and rose bushes that evoke the enchanted grounds of King Pardulfus's domain, seamlessly transitioning from the attraction's ornate exterior into its interior palace halls.^[29] As guests progress indoors, the themed pathway winds through opulent halls adorned with subtle illusions, such as shifting perspectives created by architectural details and large mirrors that distort reflections, enhancing the sense of mystery.^[29] Ambient sounds, including echoing footsteps, faint whispers, and a haunting orchestral score, further immerse visitors in the otherworldly atmosphere, building anticipation for the invitation to explore the palace's secrets.^[29] This design maintains thematic continuity from the exterior's fairy-tale grandeur to the interior's magical intrigue, while two covered pavilions in the outdoor portion help manage capacity during inclement weather or peak times.^[29] A single-rider queue option provides flexibility for solo visitors, branching off as a separate, narrower path integrated into the palace layout after the initial garden area, allowing them to fill empty seats in vehicles and reducing overall wait times without disrupting the immersive flow.^[1]^[26] The line moves efficiently, with staff directing single riders through a dedicated door to the loading platform, though tour assignments remain random.^[26] The pre-show takes place in the grand reception hall, known as the Vestibule, where guests gather before a wide central staircase that serves as the focal point.^[26] Here, the palace lackey O.J. Punctuel, an animatronic figure, welcomes visitors in multiple languages—Dutch, English, German, and French—explaining the rules and introducing the story's invitation motif, in which guests are summoned for an audience with the king but are instead selected for a special tour.^[6]^[29] Pardoes, Efteling's magical jester mascot, then appears via animatronic on a balcony above, casting a spell that causes the staircase to dramatically split apart with bursts of colorful laser "pixie dust" and swirling fog, revealing a hidden corridor that leads directly to the boarding area.^[6]^[26] This illusionistic sequence heightens excitement and reinforces the theme of enchantment, with the pre-show lasting approximately 2-3 minutes to accommodate group sizes and maintain throughput.^[6]

Tours and interactivity

Upon entering the dispatch area, guests select one of three themed tours for their journey through Symbolica: the Music Tour, the Heroes Tour, or the Treasures Tour, indicated by tapping on illuminated tapestries that guide the trackless vehicles to the corresponding path.^[6]^[8] This choice determines the sequence of scenes, with vehicles maneuvering independently to diverge into tour-specific areas while sharing some common elements, such as a secret passageway accessed via a grand staircase.^[6]^[23] The Music Tour features whimsical organ antics, including a highlight in the Laven organ room where animatronic figures play tunes and floating instruments respond to the vehicle's approach, accompanied by synchronized vehicle spins to simulate dancing.^[6]^[8] In the Heroes Tour, the Garden of Marvels unfolds with nature illusions, such as the Glass Greenhouse scene boasting animated plants, a breaching whale that shatters illusory glass with water effects, and rotating planetary displays in the observatory for a sense of heroic exploration.^[6] The Treasures Tour emphasizes gem enchantments in the Treasury, showcasing sparkling jewel displays and shape-shifting room illusions, culminating in a shared ballroom where vehicles perform choreographed maneuvers amid feasting animatronics and projected sweets.^[6]^[23] Characters like the wizard in the observatory or the king in the ballroom appear along these paths to advance the narrative.^[6] Interactivity enhances engagement through touchscreens embedded in the front row of each vehicle, allowing guests to cast "magic spells" by selecting options on mirrors that trigger minor effects, such as localized lighting changes, animatronic responses, or subtle environmental shifts in scenes like the greenhouse or organ room.^[6]^[8] These elements are designed for younger riders but can feel delayed or ambiguous in execution.^[6] Each tour lasts approximately seven minutes, with runtime variations arising from path divergences and randomized elements, including multiple versions of preshow speeches and dynamic vehicle routing that encourage replayability to experience all eleven scenes across repeated visits—nine per tour.^[6]^[23]^[8]

Post-show area

Upon disembarking from the Symbolica ride vehicles in the vaulted cave exit area, guests enter a themed gift shop known as Twinkel Depot, which features intricate details evoking the palace's fantastical atmosphere from floor to ceiling.^[30]^[31] This small boutique specializes in exclusive Symbolica souvenirs, including the Twinkel Torch associated with the mascot Pardoes, collectible figure sets depicting key characters, and on-ride photographs captured during the adventure, displayed on a themed wall projection with character frames.^[30]^[6] The post-show area emphasizes accessibility, with the attraction overall designed for wheelchair users via transfer to ride vehicles, and the exit pathway incorporating ramps to ensure smooth navigation for all visitors.^[1] Photo opportunities are integrated into the exit, allowing guests to view and purchase their ride photos as a memento of the experience.^[6] From the gift shop, the flow seamlessly connects to Efteling's broader park pathways, facilitating easy transitions to nearby attractions like Droomvlucht or the Reizenrijk area without disrupting the overall visitor circulation.^[30] This design provides narrative closure to the selected tour while encouraging continued exploration of the park.^[1]

Reception

Critical response

Symbolica received widespread acclaim from industry professionals for its innovative trackless dark ride design and immersive storytelling, positioning it as a benchmark for non-screen-based attractions. Theme Park Insider described it as "undoubtedly one of the finest dark rides we've seen this decade," praising its intimate details, animatronics, and avoidance of blockbuster franchises in favor of original fantasy elements.^[8] Similarly, MiceChat hailed Symbolica as an "incredible, immersive dark ride," highlighting its richly detailed sets and the park's unique house art style that evokes wonder without relying on digital projections.^[12] The attraction earned the prestigious THEA Award for Outstanding Achievement from the Themed Entertainment Association in 2018, recognizing its innovative narrative, creativity, lifelike animatronics, and trackless transport system that allows for personalized tour experiences.^[32] This accolade, often called the "Oscar of the theme park world," underscored Symbolica's excellence in dark ride design and its contribution to advancing trackless technology.^[33] Critics frequently compared Symbolica to Mystic Manor at Hong Kong Disneyland, noting both as exemplary screen-free trackless dark rides that prioritize physical effects, detailed environments, and gentle pacing for broad audiences.^[8] While acknowledging similarities in tone and execution, reviewers emphasized Symbolica's "purity" through its elaborate animatronics and interactive elements, distinguishing it as a European counterpart that rivals Disney-level immersion.^[12] Symbolica's critical success played a pivotal role in elevating Efteling's global reputation, transforming the Dutch park from a regional favorite into a recognized leader in themed entertainment innovation. The THEA Award, in particular, spotlighted Efteling's ability to blend fairy-tale charm with cutting-edge engineering, drawing international attention and affirming its status among the world's top theme parks.^[34]

Visitor feedback and impact

Visitor feedback for Symbolica has been overwhelmingly positive, with the attraction frequently highlighted in reviews of Efteling on platforms like TripAdvisor, where the park holds a 4.5 out of 5 star rating based on approximately 8,444 reviews as of November 2025.^[35] Guests often praise the ride's intricate magical details, immersive storytelling, and high replay value due to its multiple interactive tour paths, describing it as a standout family experience that evokes wonder across age groups.^[36] The narrative elements, such as the mischievous jester Pardoes guiding visitors through the Palace of Fantasy, further enhance this enjoyment by creating a sense of personal adventure.^[6] The opening of Symbolica in July 2017 contributed significantly to a surge in Efteling's attendance, with the park welcoming 5.18 million visitors that year—up from 4.76 million in 2016—and reaching a record 5.4 million in 2018.^[37] This growth helped Efteling exceed its target of 5 million annual visitors three years ahead of schedule, with attendance continuing to rise to 5.56 million in 2023 and 5.6 million in 2024.^[38]^[37] Symbolica has bolstered family tourism in the Netherlands, drawing international visitors to Efteling and reinforcing the park's role as a key economic driver in the region through its blend of fairy-tale immersion and modern interactivity.^[39] Its innovative trackless dark ride design has inspired similar immersive attractions at other theme parks, emphasizing detailed theming and guest participation over screen-based effects.^[8] While some visitors note longer queue times during peak seasons, often exceeding 45 minutes, the attraction's dedicated single-rider queue helps mitigate waits by efficiently filling vehicles, allowing solo guests to experience it more quickly.^[40]

References

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Symbolica: Palace of Fantasy - Efteling
Come and visit the indoor family attraction Symbolica. An enchanting palace in which nothing is what it seems. Enjoy an audience with the King together.
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Efteling brings fantasy world of Symbolica to life with debut of €35m ...
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Symbolica is a dark, trackless car ride at Efteling, opened in 2017, where guests tour the palace of King Pardulfus, with a 7 minute ride duration.
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Review: Symbolica - Palace of Fantasy at Efteling - Le Parcorama
Jan 24, 2018 · Symbolica is one of the greatest dark rides I ever experienced – look where it's ranked in my Top 20: Best Dark Rides in the World.<|control11|><|separator|>
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Efteling Readying Massive Symbolica Dark Ride - Coaster101.com
Apr 19, 2017 · Symbolica will cost roughly $37.5 million. It joins the “Loonsche Land” hotel and village, which opens May 31, 2017. Efteling, located in the ...
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Symbolica is a richly-themed adventure with not a screen or ...
Jun 30, 2017 · Efteling made their name with charming attractions and dark rides based on the art work of Anton Pieck. You'll rarely find high stakes ...
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Efteling brings fantasy world of Symbolica to life with debut of €35m ...
Jul 3, 2017 · Dutch theme park Efteling has debuted its €35m (US$39.9m, £30.7m) Symbolica: Place of Fantasy – the operator's largest ever investment to date.
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In addition to Symbolica, Efteling is also developing a €30m (US$32.3m, £22.8m) holiday village, which will border the theme park, Efteling Golf Park and ...Missing: origins | Show results with:origins
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Efteling Announces Its Largest, Most Expensive Dark Ride
With an estimated cost of €35 million (US$38 million), Symbolica will be built in the center of the park as part of Efteling's 65th anniversary ...
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Aug 18, 2017 · (GHP) was approached in late 2015 to look over an animatronics scope for what would ultimately be announced as the Symbolica attraction.Missing: origins | Show results with:origins
[12]
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Apr 14, 2017 · Efteling has confirmed the launch date and revealed the first look inside its elaborate new dark ride Symbolica opening this summer.Missing: development origins
[13]
Efteling to introduce new attraction 'Symbolica' in summer 2017
Jan 12, 2016 · Symbolica is being constructed in the centre of the park next to 'Polles Keuken' pancake restaurant. The attraction's construction will cost ...
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Efteling's dark ride, Symbolica, reaches its highest construction point
Sep 9, 2016 · Symbolica's construction reached almost 30m with a 16,000kg tower. It's an indoor family dark ride with 3 routes and interactive elements.Missing: planning origins
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Apr 13, 2017 · Yesterday it was announced that the new Efteling attraction, Symbolica: Palace of Fantasy, will open its doors to the public on 1 July.Missing: 2016 | Show results with:2016
[17]
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Jun 12, 2025 · Operators can further enhance dark rides by adopting a trackless ride system, providing greater creative freedom and advantages in cost, ...Advantages Include Greater... · Don't Miss Out · Simpler Maintenance & Lower...
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Sep 3, 2017 · The facility has a target opening date of June 2018. SIX FLAGS. Continued from page 10. The wave pool is said to be the largest in Latin ...
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ETF rides are all designed, produced and installed under the highest quality and safety standards such as EN 13814. For certain ride types we even have type ...About ETF · ETF Mystic Mover · ETF Multi Mover · ETF Dynamic MoverMissing: Symbolica capacity navigation
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Feb 28, 2017 · The garden is unique for its theme-based design, in which approximately 800 solar panels have been included for the generation of sustainable energy.
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Rating 5.0 · Review by Theme Park JamesSymbolica is a superb indoor attraction and deserves its place at the top end of Pardoes Promenade at the heart of Efteling. It's large and ambitious, ...
[23]
Efteling Symbolica - ShowTex
Symbolica: Palace of Fantasy. Symbolica takes its visitors through a gorgeous setting full of jaw-dropping surprises and countless details: small figurines, ...
[24]
Efteling brings fantasy world of Symbolica to life with debut of €35m ...
In addition to Symbolica, Efteling has also debuted its €30m (US$32.3m, £22.8m) holiday village, which borders the theme park. Sitting on the edge of the ...
[25]
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Jul 6, 2024 · Symbolica is a trackless dark ride located at the end of the Pardoes Promenade in the center of the Efteling.
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Apr 15, 2018 · Symbolica is a fantasy themed trackless dark ride located at Efteling in The Netherlands. Riders are invited to rediscover their imagination ...Missing: Music Marvels story narrative<|separator|>
[27]
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Symbolica werd op 1 juli 2017 geopend als de jubileumattractie bij het 65-jarig bestaan van de Efteling. Het is een doorontwikkeling van het concept Hartenhof ...Paleistuin (Symbolica) · Catacomben (Symbolica) · Symbolica-shop · The Making-of
[28]
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Jul 3, 2017 · From the main entrance of the park, you now walk straight towards a beautiful palace at the end of Pardoes Promenade, surrounded by 2,500 square ...<|control11|><|separator|>
[29]
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At the exit of Symbolica you will find a small souvenir shop where you can buy various Symbolican souvenirs. Consider, for example, the twinkle torch from ...
[30]
Souvenirs - An Englishmen's Guide To The Efteling
The Efteling has several souvenir shops spread throughout the Park where you can buy many items that are difficult or impossible to obtain outside of the ...
[31]
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[32]
Efteling attraction Symbolica wins international prize
Jun 1, 2018 · The attraction has recently been awarded a prestigious THEA Award in the United States, the 'Oscar of the theme park world'.
[33]
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[34]
Great place, Symbolica ride is truly amazing! - Review of Efteling ...
Rating 5.0 · Review by 917PaulBThe stand out attraction for us was 'Symbolica', lasts about 8 minutes & is truly amazing, my son was squealing with delight (mum & dad to!) & talked about it ...
[35]
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Efteling historical attendance data ; 2019, 5,260,000 ; 2018, 5,400,000 ; 2017, 5,180,000 ; 2016, 4,764,000.
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A single rider queue is for solo visitors to shorten wait times by filling empty seats, but they cannot choose their seat.Plan Your Visit · Eight Questions About The... · 7. Can Children Join The...