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Universal Entertainment

Universal Entertainment Corporation is a Japanese multinational company specializing in the development, manufacturing, and sales of amusement equipment, particularly and pachislot machines, as well as operating integrated resort businesses including facilities. Founded on December 2, 1969, as Universal Lease Co., Ltd., the company initially focused on leasing jukeboxes before expanding into amusement machine production, and it has since grown into a key player in Japan's gaming industry with additional international operations. Headquartered in Tokyo's Ariake district, it employs approximately 7,437 people on a consolidated basis as of December 31, 2024, and is led by President Tomohiro Okada. The company's core amusement equipment segment involves researching, developing, and supplying and pachislot machines through subsidiaries like Macy Co., Ltd. and Eleco Ltd., emphasizing innovative gameplay and specifications to enhance player engagement in parlors. Complementing this, its peripheral devices offers products such as the "Falcon X" analysis system for sales strategy optimization and the "Hot Stadium" to boost customer attraction. In 2009, following a series of mergers and name changes—including a period as ARUZE CORP. from 1998 to 2009—the company rebranded to Universal Entertainment Corporation to mark its 40th anniversary and broaden its scope beyond traditional gaming machines. It listed on the JASDAQ market in 1998 and transitioned to the in later years. A significant expansion came through its integrated resort operations, highlighted by the casino resort in the , which opened in December 2016 under subsidiary Tiger Resort, Leisure and Entertainment, Inc., and features luxury accommodations, gaming, and entertainment facilities along . The media content division further diversifies its portfolio with mobile offerings like the "Slot Street" social casino game and simulation apps, alongside the members-only "Universal Kingdom" platform. With a of 98 million yen, Universal Entertainment continues to innovate in gaming technology while navigating regulatory environments in and abroad.

History

Founding and early development

Universal Entertainment Corporation was founded on December 2, 1969, by as Universal Lease Co., Ltd. in , . The company's initial operations centered on leasing jukeboxes and other vending and equipment, meeting the rising demand for coin-operated entertainment in postwar . This leasing model allowed Universal to build a foundation in the amusement sector without heavy upfront manufacturing investments. In July 1970, Universal shifted toward production by commencing the manufacture of amusement machines, including electromechanical games and -related devices, to capitalize on emerging market opportunities. The company released its first machine, Time 80 (Hachimaru), around this period and renamed itself Co., Ltd. in October 1971 to reflect its broadened scope. Early releases, such as in 1977—a Breakout-style paddle game clone—and Cosmic Monsters in 1979—a cloning mechanics from hits like —marked Universal's entry into original game development, though often inspired by established titles.

Expansion into gaming and name changes

In 1971, the company underwent its first significant rebranding, changing its name from Universal Lease Co., Ltd. to Co., Ltd., as it began to formalize operations in the amusement machine sector. This shift coincided with early diversification into gaming, including the establishment of the Universal Playland (UPL) division in 1972, dedicated to production and contributing to the company's entry into the market. By the mid-1970s, Universal had built dedicated facilities, such as the Oyama factory in 1975, to support manufacturing of game machines, marking the onset of its growth in the gaming industry. The 1980s represented a period of notable expansion and innovation in arcade gaming for Universal, fueled by the global boom in coin-operated entertainment. Key releases included in 1980, recognized as one of the earliest video games to incorporate ladders for vertical navigation between platforms, and Mr. Do! in 1982, which became a commercial success and helped solidify the company's reputation in the arcade sector. This era also saw Universal extend its product line into pachislot machines starting in 1980, broadening its focus beyond pure arcade titles to include gambling-oriented amusement devices. In April 1998, following the absorption of subsidiaries Universal Sales Co., Ltd. into Universal Technos Co., Ltd., the company rebranded as Aruze Corporation and relocated its headquarters to Tokyo, emphasizing a strategic pivot toward pachinko and pachislot machine production amid Japan's regulated gaming market. This restructuring supported further growth, including the acquisition of SNK Corporation in 2000, the arcade and console developer behind the Neo Geo system, which integrated video game IP into Aruze's portfolio. On November 1, 2009, Aruze reverted to a more encompassing identity by renaming itself Universal Entertainment Corporation, signaling a renewed commitment to diverse entertainment offerings beyond gambling machines. The company's evolution through these decades culminated in substantial financial scale; by fiscal year 2019, Universal Entertainment reported net sales of ¥124.94 billion, driven largely by its gaming and casino-related operations.

Key acquisitions and financial events

In 2000, Aruze Corporation, the predecessor to Universal Entertainment, acquired a 92.5% stake in Corporation, a prominent known for the platform and franchises like . This move was intended to leverage SNK's intellectual properties for Aruze's and business, providing SNK with financial support amid its struggles with arcade market decline and high development costs. However, the acquisition led to operational tensions, culminating in SNK filing for bankruptcy in October 2001 under Aruze's subsidiary structure, with reported debt of 38 billion yen (approximately $318 million USD at the time). Following the bankruptcy, SNK's assets were auctioned, and former SNK founder Eikichi Kawasaki established Playmore Corporation (later Playmore), which acquired most of SNK's intellectual properties. In October 2002, Playmore filed a against Aruze in the District Court, alleging for Aruze's continued unauthorized use of SNK trademarks and properties in machines without proper licensing post-bankruptcy. The court ruled in favor of Playmore in a preliminary decision in January 2004, awarding 5.64 billion yen (approximately $53 million USD) in damages for the infringement, marking a significant financial setback for Aruze and allowing Playmore to stabilize its operations. In 2002, Aruze invested in the casino industry by acquiring a 21% stake in Limited through its U.S. subsidiary Aruze USA, Inc., holding approximately 24.5 million shares to support Wynn's expansion into . This investment, valued at the time around $600 million, provided Aruze with exposure to the growing international gaming market but became contentious amid regulatory scrutiny. On February 18, 2012, redeemed and canceled Aruze USA's shares following findings of "unsuitability" related to bribery allegations against Aruze's leadership, issuing a 10-year for $1.94 billion—the principal amount reflecting the shares' value—though subsequent litigation extended the financial implications. During the early 2000s, Aruze expanded into publishing by licensing and releasing the role-playing game series in , starting with the original in 2001 developed by , which Aruze acquired in 2002. The series, including : Covenant (2004) and : From the New World (2005), utilized Aruze's licensing of the to produce titles blending horror, alternate history, and turn-based combat, achieving niche success in the JRPG market before the franchise went dormant. Aruze retained ownership of the IP as part of its gaming portfolio diversification efforts. A major financial challenge occurred in 2023 when Aruze Gaming America, Inc., Universal Entertainment's U.S. focused on casino gaming equipment, filed for Chapter 11 bankruptcy protection on February 1 in the U.S. Bankruptcy Court for the District of . The filing, driven by U.S. market headwinds including a $400 million judgment from prior litigation and declining demand for slot machines, aimed at restructuring $500 million in debt while maintaining operations. The bankruptcy process involved asset sales, with electronic table games acquired by Interblock and slot operations by Play Synergy (an Empire Technological Group entity) in August 2023, allowing the subsidiary to emerge restructured by late 2023. Post-2023, Universal Entertainment, the parent company listed on the under ticker 6425, pursued recovery through cost reductions, focus on core and slot manufacturing in Japan, and international partnerships. The subsidiary's mitigated losses, enabling the company to report improved ordinary profit of 3.159 billion yen in its fiscal first quarter of , reflecting gradual stabilization amid ongoing global sector challenges. In , the company reported a net loss of ¥15.57 billion. In early 2025, Universal Entertainment faced compliance breaches linked to the family, leading to the ousting of former chairmen and Jun Fujimoto, and the election of new board members, including figures related to the Okada lineage. As of November 2025, Universal Entertainment continues trading on the (TYO: 6425), with its market capitalization emphasizing resilience in the leisure machine industry.

Corporate structure

Subsidiaries and divisions

Universal Entertainment Corporation maintains a network of subsidiaries and internal divisions dedicated to , , , and international sales of equipment, with a focus on and pachislot machines. Key subsidiaries in the amusement equipment sector include Macy Co., Ltd., Eleco Ltd., Mizuho Corp., ACROSS CORP., and UNIVERSAL BROS. CORP., all of which specialize in the and of pachislot and machines. These entities form the core of the company's Pachinko R&D teams, supporting innovation in hardware. In the integrated resort business, TIGER RESORT, LEISURE AND ENTERTAINMENT, INC. handles planning, administration, and development for , a resort in the . For international operations, ARUZE USA, Inc., based in , manages investment activities, while the company maintains sales arms in (including and the ) and the . Aruze Gaming America, Inc., a U.S.-based focused on equipment sales and distribution, filed for 11 bankruptcy protection on February 1, 2023, leading to the sale of its assets later that year. Historically, Universal Entertainment established Universal USA for North American video game distribution and slot machine sales, contributing to the company's early expansion in the region. A notable defunct subsidiary is Universal Playland (UPL), founded in 1972 for arcade game development and renamed UPL in 1983; it filed for bankruptcy on March 4, 1992, after which its assets were absorbed by the parent company, with UPL having produced several influential early arcade titles. As of December 31, 2024, Universal Entertainment employed 7,437 people on a consolidated basis, primarily engaged in and development activities across its subsidiaries and divisions.

Leadership and ownership

founded Universal Entertainment Corporation in 1969 as Universal Lease Co., Ltd., initially focusing on coin-operated games, and served as its and chairman for decades until his ouster from the board in June 2017 amid allegations of corporate misconduct. Following Okada's removal, Jun Fujimoto assumed the role of and CEO, leading the company until his in May 2024 after a court ruled he had breached duties in connection with unauthorized payments. As of November 2025, Tomohiro , son of the founder, serves as representative and , overseeing overall . Universal Entertainment has been publicly traded since its listing on the JASDAQ market in September 1998 as Aruze Corporation and transitioned to the Standard Market in April 2022, with shares currently under the ticker 6425. Ownership has shifted significantly over time; after forcibly redeemed Universal's substantial stake in 2012 amid corruption investigations involving , major shareholders transitioned to include a mix of institutional investors holding approximately 75% of shares, alongside public and retail ownership. The founding Okada family retains concentrated influence, though diluted from prior levels, contributing to ongoing governance scrutiny. The 's board structure adheres to Japanese corporate governance standards, operating as a "company with an and supervisory " with seven , including one representative , executive , and non-executive serving on the and supervisory for enhanced oversight. In response to challenges in the sector, Universal established a in September 2024, comprising outside and external experts such as Masayoshi Miyanaga and , to prevent misconduct and strengthen regulatory adherence. Key leadership transitions have been marked by scandals, including Kazuo Okada's 2017 ouster, during which the board accused him of misappropriating around $20 million in company funds, a claim he denied. In January 2019, a Philippine court issued an arrest warrant for Okada on charges of embezzling $3.1 million in salaries and fees from a subsidiary, though he was later cleared of fraud by the Court of Appeals in 2022. These events prompted further reforms, including Fujimoto's 2024 exit and a Supreme Court-ordered payment of $43.5 million for his fiduciary breaches.

Business operations

Pachinko and slot machine manufacturing

Universal Entertainment entered the pachinko manufacturing sector in the early 1970s with electromechanical models, beginning production of amusement machines including the AM Pachinko Time 80 in 1970, which marked the company's initial foray into game equipment beyond jukeboxes. By the 1980s, the company expanded its capabilities with the construction of the Oyama Factory No. 2 in 1980, enabling full-scale production of pachislot machines, such as the AMERICANA model, which combined slot mechanics with pachinko elements for Japan's growing parlor market. This period solidified Universal's role in developing electromechanical systems that integrated lights, sounds, and mechanical reels, aligning with industry shifts toward more engaging hybrid gambling devices. The company's pachinko and pachislot operations contribute to Japan's amusement machine industry, valued at approximately ¥15 trillion as of , where Universal holds a leading position among manufacturers supplying equipment to thousands of parlors nationwide. In the , Universal pioneered innovations in pachislot design, notably with the introduction of the series in 1998, a revolutionary model featuring enhanced visual effects and probability-based bonus systems that boosted player engagement through simulated displays and big bonus modes. The follow-up O-HANABI in 1999 further advanced this line by incorporating early digital elements, such as improved reel synchronization and payout mechanisms, setting standards for future machines in the sector. These products exemplified Universal's focus on user-centric designs that complied with evolving Japanese regulations while maximizing entertainment value. Universal's manufacturing process emphasizes in-house (R&D) at facilities like the Yotsukaido factory in , established in 1999 specifically for pachislot and production, where teams develop anti-cheat technologies to ensure , including secure random number generators and tamper-resistant hardware to prevent manipulation in parlor settings. The company also specializes in themed slots, drawing from popular media for immersive experiences; for instance, the 2005 Sakura Wars pachislot machine tied into the anime franchise, featuring character-driven narratives, voice acting, and bonus rounds that mirrored the series' storyline, enhancing appeal in Japan's media-saturated market. This R&D approach prioritizes regulatory compliance, reliability, and thematic integration to maintain high installation rates in domestic parlors. As a market leader, Universal's machines are staples in pachinko halls, with the company reporting net sales of ¥43.5 billion in its amusement equipment segment for 2024 (ended December 31, 2024), reflecting sustained demand despite industry contraction. For international activities, Universal exported machines to the U.S. through its Aruze Gaming America until the latter's Chapter 11 filing in February 2023, prompted by a judgment that disrupted operations but allowed asset sales to continue supply chains.

International activities

Universal Entertainment entered the market in the through its subsidiary Universal Distributing of (UDN), established in 1983 to handle distribution and sales. This move capitalized on the arcade boom, with Universal exporting titles like Mr. Do! and Lady Bug to American operators, establishing an early foothold in North American entertainment venues. By the early 2000s, the company shifted focus to slot machines, acquiring Aruze USA, Inc. in 2000 and securing a gaming machine manufacturer's license in 2004, later upgraded to an unlimited renewable license in 2006 to support expanded sales of casino gaming products. In Asian markets, Universal Entertainment has developed a significant presence through its integrated resort operations in the , where it owns and operates , a major resort in , , featuring over 3,000 electronic gaming s including localized pachislot variants adapted for the regional market. Launched in December 2016, includes 993 luxury accommodations and entertainment facilities, drawing substantial revenue from both mass and VIP gaming segments while incorporating pachislot-inspired machines to appeal to Asian players familiar with Japanese-style gaming. The resort's development, backed by a provisional obtained in 2008, represents the company's overseas venture, contributing over half of its EBITDA through operations and supply as of 2024. While Universal supplies pachislot and slot machines to various Asian operators, its direct operational focus remains centered on the , with no owned properties in but potential equipment distribution to regional venues. European activities have been more limited, primarily involving exports during the when distributed select titles to European arcades and amusement centers as part of its global push beyond . In recent years, has shifted toward digital licensing opportunities, though these remain secondary to its core Asian and North American efforts, with no major subsidiaries or dedicated operations established on the continent. Universal Entertainment faced notable challenges in its international expansion, particularly in the U.S., where its subsidiary Aruze Gaming America filed for Chapter 11 bankruptcy protection on February 1, 2023, amid a judgment stemming from prior litigation and intensified competition in the sector, alongside regulatory pressures in key markets like . The restructuring allowed continued operations, with assets sold in October 2023 to facilitate recovery, highlighting the hurdles of navigating U.S. legal and competitive landscapes.

Media content and peripheral equipment

Complementing its core manufacturing, Universal Entertainment's media content business develops and operates digital gaming platforms, including social casino apps such as "Slot Street" and simulation games, as well as the members-only "Universal Kingdom" for players. These offerings provide mobile and web-based entertainment, simulating traditional and pachislot experiences to engage users beyond physical parlors. The peripheral equipment segment supplies analysis and marketing tools to the amusement industry, including the "Falcon X" system for optimizing sales strategies through data analytics on machine performance and customer behavior, and the "Hot Stadium" digital signage solution for enhancing parlor atmospheres and promotions. These products support operational efficiency and customer attraction in Japan's competitive gaming venues.

Notable products

Early arcade titles

Universal Entertainment, originally known as Universal Co., Ltd., entered the arcade video game market in the late 1970s, initially focusing on clones of popular titles to capitalize on the emerging industry boom. One of its earliest releases was Cosmic Monsters in 1979, a fixed shooter that directly cloned the mechanics of Space Invaders, where players defended against waves of descending aliens using a joystick and single fire button. This game exemplified Universal's strategy of adapting proven concepts, contributing to the company's growing presence in Japan's arcade scene during the late 1970s. In 1978, Universal launched , a colorful top-down that utilized an early 16-bit CPU, marking a technological step forward for the era and allowing for smoother graphics and gameplay compared to contemporaries. The game featured vehicular navigation through tracks, emphasizing speed and control, and helped establish Universal's reputation for innovative hardware integration in arcade cabinets. Building on this momentum, followed in 1980 as a pioneering where players controlled an astronaut navigating multi-level caverns, climbing ladders, and digging holes to trap and eliminate alien enemies while managing limited oxygen supplies. This title introduced the digging mechanic to commercial video games, influencing later successes like Namco's by providing a foundational model for trap-based enemy elimination in vertical environments. The Mr. Do! series, debuting in 1982, further showcased Universal's arcade prowess with a cherry-collecting where the titular clown dug through maze-like soil to gather fruits, evade monsters, and drop apples as improvised weapons. The original Mr. Do! was followed by sequels including Mr. Do!'s Castle (1983), which added jumping mechanics, and Mr. Do!'s Wild Ride (1984), extending the series through 1987 with variations like Do! Run Run. These games were widely ported to home systems and achieved strong popularity, with Mr. Do! alone amassing hundreds of preserved cabinets among collectors. Universal's early arcade output drove significant commercial success during the , aligning with the industry's peak when U.S. arcade revenues surged to approximately $8 billion in 1982, fueled by Japanese exports like those from Universal. In , titles such as and the Mr. Do! series contributed to Universal's success in the market, with releasing over 50 machines by the mid-1980s and establishing a foothold in both domestic and American markets through innovative clones and originals.

Console and franchise games

Universal Entertainment, formerly known as Aruze Corporation, expanded its gaming portfolio beyond arcades into home consoles during the 1980s and 1990s, primarily through ports of its classic titles developed under the Universal banner. These adaptations targeted popular platforms such as the Game Boy, (SNES), and Sharp X68000, allowing players to experience arcade-style maze chases and action on home systems. For instance, the 1982 arcade hit Mr. Do!, originally a Universal production, received a dedicated port to the Game Boy in 1992 by , featuring simplified controls and monochrome graphics tailored to the handheld's capabilities. Similarly, Mr. Do! appeared on the SNES in 1995, preserving the original's digging mechanics and cherry-collecting gameplay while leveraging the console's enhanced color palette and sound. On the Sharp X68000, a more powerful Japanese computer, Mr. Do! was included in Micomsoft's Video Game Anthology Vol. 10 collection, delivering an arcade-accurate conversion with high-fidelity visuals and smooth performance. Another early Universal title, Lady Bug (1981), saw widespread porting to home consoles, emphasizing its innovative rotating door mechanics in maze navigation. Developed by Universal, the game was adapted for systems like the in 1982, where it became one of the platform's standout releases for its faithful recreation of the arcade's and enemy avoidance. These ports extended to other 8-bit and early 16-bit platforms, broadening Universal's reach but focusing on core rather than major innovations. From the early 2000s, Universal Entertainment ventured into original console franchises via licensing deals, most notably the Shadow Hearts series of role-playing games for the PlayStation 2. Developed initially by Sacnoth and later by Nautilus (a Sacnoth successor under Universal's influence), the trilogy blended horror-fantasy elements with alternate history settings around World War I-era Europe and beyond. The first entry, Shadow Hearts (2001), introduced protagonist Yuri Hyuga, a Harmonixer capable of fusing with demonic entities, alongside the unique Judgment Ring combat system for timing-based attacks. Followed by Shadow Hearts: Covenant (2004), which shifted focus to a new cast including exorcist Yuri and steampunk-inspired lore, and Shadow Hearts: From the New World (2007), set in 1920s America with Native American mythology influences, the series emphasized narrative-driven exploration, character fusion mechanics, and moral choice systems. Published by Aruze in Japan and Midway internationally, these titles marked Universal's push into story-rich RPGs, with Sacnoth/Nautilus handling development under licensing agreements. The longevity of Universal's franchises is evident in ongoing adaptations and re-releases. Mr. Do! saw continued ports into the 1990s, including its and SNES versions, and entered the digital era with a 2010 release on the , making the classic accessible via Nintendo's online service. Post-2010, Hamster Corporation's series brought Mr. Do! to modern platforms like , , and PC starting in 2018, under license from Universal Entertainment, preserving the original arcade essence with added online features. Meanwhile, Universal renewed the Shadow Hearts trademark in 2022, signaling potential future revivals or ports amid fan interest in the series' cult status. These efforts highlight Universal's strategy of leveraging intellectual properties across generations, bridging arcade roots to contemporary gaming.

Legal and relational matters

Relationship with SNK

In early 2000, amid mounting financial difficulties, Corporation was acquired by Aruze Corporation, a prominent machine manufacturer, which provided funding of 5 billion yen (approximately US$47.7 million) to establish as its subsidiary. This move was intended to stabilize 's operations, leveraging Aruze's resources to support the video game developer's struggling arcade and console divisions, though the exact ownership stake Aruze obtained was not publicly detailed at the time. Despite the infusion of capital, 's financial woes persisted under Aruze's oversight, exacerbated by cost-cutting measures, reduced development support, and aggressive licensing of SNK's intellectual properties for machines without sufficient reinvestment in core gaming activities. These actions led to widespread claims of mismanagement by Aruze, culminating in SNK filing for on October 22, 2001, with debts totaling around 38 billion yen. Aruze subsequently initiated the of SNK's assets through , allowing the subsidiary's operations to effectively cease. In the wake of the , Eikichi Kawasaki, a former executive, established Playmore Corporation (later renamed Playmore) to acquire key assets and revive the brand. On October 29, 2002, Playmore filed a against Aruze in the District Court, alleging through unauthorized use of SNK's characters and properties in and slot machines post-bankruptcy; the suit sought damages exceeding 6 billion yen. A preliminary ruling on January 15, 2004, favored Playmore, awarding 5.64 billion yen in damages for the infringements. The resolution of the lawsuit enabled SNK Playmore to secure its intellectual properties and proceed with revival efforts, but it severely strained relations between Aruze (later rebranded as Universal Entertainment) and the gaming industry, highlighting tensions over corporate takeovers and asset exploitation in Japan's entertainment sector. Aruze divested remaining SNK-related holdings during the asset auctions, marking the end of its direct involvement with the brand.

Bankruptcies and lawsuits

In 1992, Universal Entertainment's subsidiary UPL Co., Ltd., a key developer of games, filed for amid a sharp decline in the Japanese arcade market following the early economic downturn. The company, which had been established in to handle Universal's entertainment ventures, ceased operations on March 4, 1992. Following the , UPL's assets, including and ongoing projects, were restructured and absorbed by the parent company Universal Entertainment to preserve value and continue select operations. In 2023, Aruze Gaming America, Inc., Universal Entertainment's U.S. subsidiary focused on slot machines and gaming equipment, filed for Chapter 11 bankruptcy protection in the U.S. Bankruptcy Court for the District of . The filing, initiated on February 1, 2023, listed estimated liabilities between $10 million and $50 million, primarily stemming from a judgment tied to a separate legal ruling against its parent company, Universal Entertainment. This financial distress was exacerbated by challenges in the U.S. gaming sector, including reduced demand for slot products; the proceedings allowed the company to continue operations while pursuing an asset sale, which closed in August 2023 with buyers including Interblock and Play Synergy acquiring key assets. Universal Entertainment has faced significant internal turmoil involving its founder and longtime chairman, , including multiple allegations of financial misconduct. In 2012, Okada was removed from the board of , where he held a substantial through Universal, after an investigation revealed improper payments totaling around $110,000 to Philippine regulators, prompting U.S. Securities and Exchange Commission scrutiny and broader probes. These events contributed to escalating tensions, leading to Okada's ouster from Universal Entertainment's board in June 2017 amid claims of unauthorized fund transfers exceeding $17 million from company accounts. Further complications arose in 2018 when Okada was arrested in by the Independent Commission Against Corruption on multiple charges related to his international ventures, though he was later released on . In 2019, a Philippine issued an for Okada on embezzlement charges, accusing him of fraudulently obtaining approximately $3.1 million in salaries and fees from Tiger Resort, a Universal subsidiary, during his tenure as CEO; the case was ultimately dismissed by the Court of Appeals in 2022 for lack of .

Recent developments (2024–2025)

Ongoing disputes involving the family continued to impact Universal Entertainment. In September 2024, the company formed a committee to enhance compliance management following 's resignation as director. In March 2025, Universal restructured its management to reduce concentrated authority and minimize lawsuits, amid efforts to untangle from family-related legal battles; Holdings retained a 70.30% . In October 2025, the Museum of Art began auctioning treasures to settle a $50 million legal bill tied to . Additionally, in November 2025, faced allegations of a involving Filipina guests, exacerbating relational tensions with regulators and stakeholders.

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