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Continente

Continente is a prominent Portuguese retail chain specializing in food and consumer goods, owned and operated by Sonae MC, the food retail division of the multinational Sonae group.^[1]^[2] Established in 1985, it pioneered the hypermarket format in Portugal and has since expanded to become the nation's largest food retailer, holding a leading market position with approximately 27% share of supermarket sales as of 2023.^[1]^[3] The chain operates a diverse network of over 380 stores nationwide as of 2025, encompassing hypermarkets under the flagship Continente banner, larger supermarkets as Continente Modelo, proximity convenience outlets like Continente Bom Dia, and an e-commerce platform via Continente Online.^[4]^[1] In 2024, Sonae MC, driven significantly by Continente, achieved an annual turnover of €7.6 billion, reflecting robust growth and a commitment to low prices, product variety, quality, and sustainability initiatives. In the first nine months of 2025, it reported 10% revenue growth and sustained market share gains.^[5]^[6] Continente emphasizes innovation through private-label brands, such as Cozinha Continente, and digital services, including app-based shopping and loyalty programs, to enhance customer convenience and maintain its competitive edge in the sector.^[1]^[2]

Overview

Founding and Ownership

Continente was established on December 10, 1985, with the opening of its first hypermarket in Matosinhos, Portugal, marking the entry of the Sonae group into the modern retail distribution sector.^[7] This launch represented a pivotal moment for Portuguese retail, introducing the hypermarket format to the country under the leadership of Sonae, which had been founded in 1959 and diversified into various industries by the 1980s.^[8] The initiative represented Sonae's strategic entry into food distribution by adopting international retail concepts. The founding was spearheaded by the Sonae group, with Belmiro de Azevedo serving as a key influential leader during this era; hired by Sonae in 1965, Azevedo rose to become its chairman and CEO, guiding the company's expansion into retail through visionary investments and operational innovations.^[8] Under his stewardship, Sonae evolved its retail arm from initial ventures into what became Sonae Distribuição, the direct parent entity responsible for launching and managing Continente.^[9] This structure positioned Continente as a core component of Sonae's diversified portfolio, focusing on large-scale grocery and consumer goods retailing. Today, Continente operates under Sonae MC (formerly known as Sonae Distribuição), a dedicated subsidiary of the Sonae group specializing in food retail and distribution across Portugal.^[10] Sonae serves as the ultimate holding company, maintaining control through its multinational operations in retail, real estate, and other sectors.^[11] The primary legal entity for Continente's hypermarket operations is Modelo Continente Hipermercados, S.A., which handles the chain's day-to-day activities and brand management as part of the broader Sonae MC framework.^[12]

Market Position

Continente holds a dominant position in the Portuguese retail sector, commanding approximately 27% of the total supermarket sales market as of mid-2025, establishing it as the largest grocery retailer in the country.^[13] This leadership is supported by its parent company, Sonae MC, which operates under the Continente brand to maintain a competitive edge through consistent market share gains, including a 0.5 percentage point increase in the first half of 2025.^[14] Key competitors include Pingo Doce, with around 22% market share, and Auchan, holding about 7%, in a landscape where emerging players like Mercadona have reached approximately 7% share as of 2024; Continente emphasizes its strength in hypermarkets to differentiate from rivals focused on smaller formats.^[15] The competitive environment is characterized by promotional strategies and price sensitivity among Portuguese consumers, where Continente's scale allows it to lead in both volume and value sales.^[16] With approximately 380 stores across Portugal as of 2024, Continente achieves broad geographic coverage, with a notable concentration in major urban centers such as Lisbon and Porto to serve densely populated areas effectively.^[6] Economically, the brand employs approximately 8,000 people in its proximity store formats alone and generates €7.6 billion in annual turnover, contributing over 75% to Sonae Group's overall revenue and underscoring its pivotal role in the national economy.^[17]^[6]^[18] Positioned as a comprehensive one-stop-shop, Continente offers a wide range of groceries alongside non-food items, capitalizing on Portugal's promotional-heavy retail market to build strong brand recognition and customer loyalty through initiatives like its widespread Cartão Continente program.^[19]

History

Early Development

The development of Continente emerged from Sonae's strategic diversification in the 1970s, as the company expanded beyond its core wood products into sectors like chemicals and particleboard manufacturing to mitigate risks in a post-revolutionary Portuguese economy marked by nationalizations and instability following the 1974 Carnation Revolution.^[20] By the early 1980s, Sonae sought entry into the retail sector through a joint venture with the French retailer Promodès in 1983, drawing inspiration from the innovative hypermarket model that Promodès had pioneered in France, which emphasized large-scale, one-stop shopping to transform traditional retail landscapes.^[8] This partnership positioned Sonae Distribuição—now operating as Sonae MC—to introduce modern distribution to Portugal, aligning with the country's gradual economic stabilization after debt crises in 1977–78 and 1983–85.^[21] The inaugural Continente hypermarket opened on December 10, 1985, in Matosinhos, near Porto, marking Portugal's first venture into this format and revolutionizing consumer access to a wide range of groceries, household goods, and non-food items under one roof.^[10] Owned by Sonae through its retail arm, the 10,000-square-meter store initially operated under the Continente brand as part of a merger involving the existing Modelo chain, reflecting Sonae's aim to consolidate and modernize fragmented retail operations dominated by small, independent shops. Early operations faced challenges in adapting the hypermarket concept to Portugal's recovering economy, where high inflation, wage controls, and lingering post-revolution uncertainties hindered supply chains and consumer spending patterns, requiring innovative strategies to build trust in large-format shopping amid a traditional market structure.^[22]^[21] In the late 1980s, Continente underwent a branding evolution with the 1989 launch of Continente Modelo supermarkets, integrating the hypermarket and supermarket formats under a unified identity to underscore a nationwide presence and streamline operations across Sonae's portfolio. This shift emphasized scalability and accessibility, helping to overcome initial market resistance by blending the expansive hypermarket appeal with more localized supermarket offerings. By 1990, the chain had expanded to multiple locations primarily in northern Portugal, establishing a foothold in the region through targeted openings that capitalized on industrial growth around Porto while navigating economic recovery constraints.^[10]^[8]

Expansion and Milestones

During the 1990s, Continente expanded beyond its northern origins, marking significant growth phases in southern Portugal and major urban centers. In 1990, the company opened its first store in the south with the inauguration of Centro Comercial Continente de Portimão, establishing a foothold in the Algarve region.^[23] By 1993, Continente entered the Azores archipelago with its inaugural store in Ponta Delgada on São Miguel Island, adapting to the unique logistical challenges of the islands.^[24] In 1996, the chain arrived in Madeira, rebranding and replacing the local Sá supermarket operations, which laid the groundwork for further island presence until a full acquisition of nine Grupo Sá stores in 2013.^[25] Expansion continued with the 1997 opening of Centro Colombo in Lisbon, one of the largest shopping centers in the Iberian Peninsula at the time, followed by the 1998 completion of NorteShopping's expansion in the north, which included enhanced Continente facilities integrated into major retail hubs.^[23] In the 2000s, Continente pursued growth through strategic acquisitions of smaller chains and established competitors, solidifying its national dominance. A pivotal milestone was the 2007 acquisition of Carrefour Portugal, which added over 50 hypermarkets and supermarkets to the portfolio, significantly boosting store count and market share across urban and suburban areas.^[10] This move, combined with organic expansions, enabled entry and reinforcement in underserved regions, though the chain remained focused exclusively on Portuguese territory without major international ventures. The 2010s saw a shift toward diversified store formats and urban densification, with emphasis on proximity retail and hypermarket strengthening in key cities. In 2011, Continente launched the Meu Super franchise model for smaller proximity stores, complementing the earlier 1996 introduction of Continente Bom Dia supermarkets to serve neighborhood needs in Lisbon, Porto, and other metropolitan areas.^[10] This period prioritized hypermarket networks in major population centers, enhancing accessibility and supporting a total footprint exceeding 400 outlets by decade's end.^[26] Recent developments underscore ongoing investment in proximity and innovative retail. In 2021, the company opened 13 new stores, primarily in Lisbon and Porto, focusing on compact formats to meet urban consumer demands.^[26] By 2023, Continente allocated €35 million to develop 16 new proximity stores, elevating the Bom Dia network to over 180 locations nationwide and emphasizing convenience in residential areas.^[17] In 2024, the chain opened 25 new grocery retail stores, primarily under the Bom Dia format, as part of Sonae MC's broader expansion of 113 new company-operated stores. In January 2025, Continente launched the world's largest autonomous supermarket, Continente Bom Dia in Leiria, featuring AI-powered checkout-free shopping over 1,200 square meters. Further 2025 expansions included new stores in São Vicente (Madeira) in July and in Lisbon-area locations such as Camarate, Odivelas D. Dinis, Campo de Ourique, and Bucelas earlier in the year. These initiatives reflect a commitment to adaptive growth within Portugal's domestic market.^[6]^[27]^[28]^[29]^[30]

Operations

Store Formats

Continente operates a diverse range of physical store formats tailored to different customer needs and urban environments in Portugal, primarily under the management of Sonae MC. These formats include large hypermarkets, mid-sized supermarkets, and smaller proximity stores, enabling the chain to serve both comprehensive shopping trips and quick daily purchases. As of the end of 2024, the company's grocery retail network encompasses over 650 stores across these banners.^[6] The flagship Continente hypermarkets represent the largest format, typically exceeding 10,000 square meters in sales area, and provide a full assortment of groceries alongside non-food items such as household goods, electronics, and clothing. These stores target families and bulk shoppers seeking one-stop shopping experiences in high-traffic suburban and urban periphery locations. With approximately 41 such outlets nationwide, they form the core of Continente's presence in major population centers.^[31]^[6] Continente Modelo stores serve as large supermarkets, generally ranging from 2,500 to 5,000 square meters, designed for urban family shopping with a balanced selection of fresh produce, packaged goods, and essential non-food products. Often integrated into shopping malls or standalone in densely populated areas, these mid-sized outlets cater to time-conscious households and feature convenient layouts for weekly grocery runs. There are 137 Continente Modelo stores, emphasizing accessibility in city environments.^[32]^[6] For proximity and convenience, the Continente Bom Dia format consists of smaller stores under 1,200 square meters, focusing on quick-access essentials like fresh bakery items, dairy, and ready meals for on-the-go urban residents. With over 200 locations, primarily in cities such as Lisbon and Porto, these outlets prioritize extended hours and neighborhood integration to meet daily needs. In 2021, expansions heavily targeted these cities, opening multiple proximity stores to capitalize on high foot traffic.^[33]^[34]^[6]^[26] Complementing the company-operated formats, Meu Super operates as a franchise model for smaller supermarkets, typically under 1,000 square meters, aimed at local communities in high-density residential zones. This variant supports independent operators while maintaining brand standards for everyday grocery shopping, with 289 stores contributing to the overall network's emphasis on localized, high-traffic placements.^[1]^[6]

Product Offerings and Services

Continente offers a diverse range of products across groceries and non-food categories, catering to everyday consumer needs in its Portuguese stores. The core grocery assortment includes fresh produce such as fruits, vegetables, and meats sourced primarily from local suppliers, alongside packaged foods like dairy, bakery items, and frozen goods. Non-food items encompass household essentials, cleaning supplies, personal care products, and electronics, providing a one-stop shopping experience typical of hypermarket formats.^[35]^[25] A significant portion of the product lineup features private-label brands under Continente Marca Própria, which includes over 4,000 items spanning multiple sub-brands such as Continente Equilíbrio for balanced nutrition options, Continente Eco for sustainable choices, and Continente Seleção for premium selections. These private labels accounted for €750 million in food sales in 2021, emphasizing affordability and quality through in-house development via initiatives like the Continente Food Lab, which introduces innovative products such as plant-based alternatives and regionally inspired beverages.^[35]^[36]^[37] Promotions form a key part of the shopping experience, with Continente pioneering personalized weekly leaflets and digital coupons tailored to individual customer preferences via the Cartão Continente loyalty program. This promotional culture, deeply embedded in Portuguese retail, allows customers to accumulate points on purchases for redeemable rewards, with over 4 million users benefiting from such savings in 2021 alone.^[38]^[39]^[40] In-store services enhance the product offerings, particularly in larger hypermarket formats where fresh bakeries provide daily-baked breads and pastries, delis offer prepared meats and cheeses, and pharmacies operate in partnership with chains like Wells for health and wellness needs. The Cartão Continente loyalty program, rebranded as an ecosystem for savings, enables point accumulation at a minimum of 2% on eligible purchases, redeemable for discounts, energy bill reductions, and travel perks across a network of partners.^[41]^[42]^[43] Continente maintains a robust supplier network, prioritizing partnerships with local Portuguese producers through the Continente Producers Club, which has over 300 members and sources more than 150,000 tons of national products annually, including fresh goods like fruits, vegetables, and pork.^[44] International items, such as imported seafood and specialty foods, complement the local focus to broaden variety. Quality and sustainability in sourcing are upheld through certifications, including GLOBALG.A.P. for the entire fruit and vegetable chain—the first worldwide—and Zero Pesticide Residue for produce, alongside MSC Chain of Custody for traceable sustainable seafood. Additionally, the Sustainability Declaration signed by 37% of Producers Club members in 2022 promotes eco-friendly practices like biodiversity protection and certified raw materials.^[45]^[46]^[47]^[48]^[49]^[50]^[51]

Corporate Developments

Sustainability Initiatives

Continente has implemented comprehensive programs to minimize food waste across its operations, focusing on prevention, donation, and recovery. Through the Food Surplus Donation Programme, the company donated products valued at €31.5 million to 1,528 institutions in 2024, supporting food security for vulnerable communities.^[52] Additionally, initiatives like the Zer0% Desperdício boxes offer discounted sales of near-expiry fresh produce, while the Zero Waste Initiative repurposes imperfect fruits and vegetables that would otherwise be discarded.^[53]^[54] These efforts contributed to preventing €76 million in food waste in 2024, with a target to reduce food waste by 50% by 2028 compared to 2020 levels.^[52] Waste recovery rates reached 85.3% in stores, supported by recycling programs such as Recicla+ for coffee capsules, which collected 70 tons in 2024.^[52] In sustainable sourcing, Continente emphasizes eco-friendly practices, with 110 producers signing a Sustainability Declaration and 40 certified for zero pesticide residue in 2024.^[52] The company has committed to reducing plastic use since the 2010s through material substitutions and eliminations.^[55] Packaging recyclability improved to 90.1% for plastics and 95.4% overall in 2024, up from previous years, with a goal of 100% recyclable own-brand packaging by 2025 incorporating at least 30% recycled content.^[52]^[56] Projects like Recicup have collected over 600 kg of plastic waste, and Eco Spot stations in select stores promote responsible disposal.^[52] Energy efficiency measures include significant investments in renewable sources, with €53 million allocated in 2024 for upgrades and efficiency improvements, despite a 3.4% rise in total consumption to 2,415,282 GJ.^[52] The company's photovoltaic installations expanded to a 67 MWp capacity, generating 32% of its electricity from renewables and marking a 28.8% increase from the prior year.^[52] Ownership of freehold real estate facilitates these green retrofits, enabling targeted enhancements like solar panel installations in hypermarkets without leasing constraints.^[52] Social responsibility programs under Missão Continente support local communities through education and direct aid, reaching 111,000 students and 7,800 teachers in the 2024/2025 school year via initiatives like Escola Missão Continente.^[52] Employment efforts prioritize underserved areas, with 38,862 total employees in 2024, including 44.5% women in leadership roles, aligning with Sonae's broader ESG strategy for diversity and inclusion.^[52]^[57] Campaigns such as the Christmas fundraiser raised €1.5 million for community projects, while Footpark initiatives launched in three locations to promote accessibility.^[52] Key milestones in the 2020s include validated targets for supply chain decarbonization, aiming for a 31% reduction in GHG emissions by 2032 compared to 2022, as part of the overall goal of carbon neutrality by 2040.^[52] Own operations saw a 12.6% GHG reduction in 2024 versus 2023, and 43% versus 2018.^[52] Progress is tracked through annual sustainability reports, aligned with GRI Standards and independently assured by PricewaterhouseCoopers.^[52]

Digital Transformation

Continente launched its e-commerce platform, Continente Online, in 2001, initially targeting high-income customers and large families with a focus on convenience for grocery shopping.^[58] The platform quickly gained traction, registering 50,000 customers in its early years, and evolved to include features like a mobile app for creating shopping lists, tracking orders, and facilitating home deliveries.^[58] By 2021, the service had refreshed its interface to mark its 20th anniversary, incorporating user-friendly enhancements powered by Salesforce Commerce Cloud to streamline the online grocery experience.^[59] During the COVID-19 pandemic, online orders experienced significant acceleration, with a 75% growth in 2020 as many customers adopted the platform for the first time.^[60] To support nationwide delivery, Continente developed a fulfillment strategy leveraging its extensive physical store network for order picking and distribution, complemented by partnerships with logistics providers such as Glovo and Uber Eats for express delivery options.^[61] Introduced in 2011, the CO Drive click-and-collect service allows customers to order online and pick up from stores, enabling efficient last-mile logistics across Portugal without relying solely on dedicated warehouses.^[58] This hybrid approach, which integrates online orders with in-store fulfillment, has been key to scaling operations, particularly in urban and rural areas alike.^[61] The company's mobile applications, including the Continente Online app and the Siga self-scanning app, incorporate advanced features such as virtual previews of store layouts through integrated tools and personalized promotions based on user preferences.^[62] Launched in 2015, the main app offers intelligent search that adapts to individual shopping habits, while Siga enables in-store scanning, payment via mobile, and access to tailored coupons and product suggestions.^[63] In its Bom Dia convenience store format, artificial intelligence is deployed for real-time inventory management, enhancing stock accuracy and reducing discrepancies in autonomous, checkout-free environments.^[33] In 2025, Continente continued investing in omnichannel retail by updating its Cartão Continente loyalty app in October to improve integration with instant delivery services, allowing seamless accumulation of points across online and offline channels.^[64] These enhancements supported targeted campaigns, such as Singles' Day promotions on the platform, emphasizing quick online ordering and delivery.^[39] In the third quarter of 2025, the Continente brand reported a 9% comparable growth, further strengthening its market position.^[65] As part of its broader digital strategy, the company utilizes customer analytics from tools like Sprinklr to deliver personalized marketing, while ensuring compliance with EU General Data Protection Regulation (GDPR) for data privacy in all operations.^[66]

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Continente Online - Apps on Google Play
May 20, 2025 · Make your purchases easily, quickly and conveniently, anytime and anywhere, only with the Continente Online App.
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Continente Hypermarkets Launch Mobile App | ESM Magazine
Oct 20, 2015 · Continente App is equipped with an intelligent search system, which adapts to the preferences of each customer by offering a personalised ...
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Cartão Continente - Apps on Google Play
Rating 3.9 (66,965) · Free · AndroidThe best thing about the application is having everything at hand. With the Continente Card App you can now: - Join the Continente Card in a fully digital ...Missing: Poupança | Show results with:Poupança
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Sprinklr Introduces Sprinklr Insights
Jul 29, 2021 · “Continente is the perfect example of a large retail company that is reinventing itself for a digital world. The company has a strong vision for ...Missing: transformation | Show results with:transformation