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FedEx Office

FedEx Office is an retail chain and subsidiary of Corporation that specializes in providing a wide range of , , shipping, and services to individuals and organizations through more than 2,000 locations across the and . Headquartered in , it employs over 12,000 team members and operates under the leadership of Brie Carere, Executive Vice President and Chief Customer Officer of Corporation. The company traces its origins to , a copying and printing business founded in 1970 by , which grew to over 800 stores offering services like copying, printing, film processing, and office supplies by the early 2000s. In 2004, Corporation acquired Kinko's for $2.4 billion, initially rebranding it as FedEx Kinko's Office and Print Services to integrate it with FedEx's shipping network. The name was simplified to FedEx Office in 2008, coinciding with an expansion of its global footprint to better serve commercial print buyers and small businesses. FedEx Office offers comprehensive services including full-service and digital printing, professional finishing, large-format and , computer rental, scanning, faxing, and , as well as packing and shipping options integrated with and . Additional features include online design tools with integration for same-day printing, photo services, support, and direct mail solutions, catering to both everyday needs and high-volume corporate projects through its National Bid Center. The chain emphasizes convenience with in-store , Ship & Go kiosks, and Hold at Location options, making it a key resource for office productivity and logistics.

Overview

Company profile

FedEx Office is the retail division of Corporation, offering a range of office-related and shipping services including , , professional finishing, signs, computer rental, corporate print solutions, packing, and shipping through its network of stores. Originally evolved from Kinko's, it specializes in convenient, one-stop solutions for small businesses, professionals, and individuals needing quick access to printing and logistics support. The company was founded in 1970 and is headquartered in , at 7900 Legacy Drive. It operates more than 2,000 locations, primarily across the , with approximately 13,000 employees supporting its operations as of June 2024. acquired the company in 2004 for $2.4 billion, integrating it as a key component of its broader ecosystem. FedEx Office remains a separate operating segment of Corporation, benefiting from the efficiencies of the 2024 "One " consolidation of other units like , , and FedEx Services under Federal Express Corporation, while maintaining its distinct retail presence and service focus. This structure allows seamless coordination with 's global network, serving customers in over 220 countries and territories through combined capabilities.

Leadership

FedEx Office operates as a of Corporation, with its leadership integrated into the broader corporate structure following the 2024 consolidation of operating companies including , , and FedEx Services. This integration, fully implemented in June 2024, streamlines decision-making and enhances operational alignment under Corporation's oversight, while FedEx Office retains focused executive roles for its printing, shipping, and business services. Brian D. serves as and of Office, a position he has held since , overseeing day-to-day operations, strategic initiatives, and integration with 's global network. In addition to this role, Philips concurrently acts as Executive Vice President and for Corporation, guiding marketing strategies that support Office's customer-facing services. Key executives influencing FedEx Office include Brie Carere, Executive Vice President and Chief Customer Officer for FedEx Corporation, who drives strategies across subsidiaries, including enhancements to FedEx Office's retail and digital offerings. Other senior roles encompass operational leaders such as Matt James, Senior Vice President of Operations, responsible for store network efficiency, and regional managers who handle localized strategy and performance. Governance at FedEx Office aligns with Corporation's , chaired by R. Brad Martin, ensuring decisions support corporate objectives like cost efficiency and innovation post-consolidation. The structure emphasizes accountability through reporting lines to the parent company's executive team, led by President and CEO . Notably, the leadership transition traces back to the 2004 acquisition of Kinko's by , where founder Paul Orfalea's departure in 2000 marked the shift from independent operations to integrated .

History

Founding and expansion as Kinko's

Kinko's was founded in 1970 by , a student, who opened the first photocopy shop in a 17-square-meter (80-square-foot) former hamburger stand in , near the campus. With a $5,000 co-signed by his parents, Orfalea rented a used 3600 copier and focused on providing affordable copying services to students, such as duplicating notes and papers. The company was named after Orfalea's childhood nickname "Kinko," derived from his curly red hair. Initially targeting the student market, Kinko's expanded through a model with owner-operators in the 1970s and , functioning similarly to franchises while Orfalea retained in most locations. By 1975, the chain had grown to 24 stores, and by 1979, it operated 80 branches across 28 U.S. states, primarily near college campuses. The marked accelerated domestic growth, with stores reaching 420 by 1989, including the introduction of 24-hour operations in in 1985 to serve late-night customer needs. This era also saw Kinko's playing a key role in movements, as its accessible photocopying enabled the production of zines, flyers, and self-published materials during the and and DIY scenes. By the late 1990s, Kinko's had shifted toward business customers, expanding to over 1,000 U.S.-focused stores by 1999 and introducing services like videoconferencing in 1993. The company reached approximately 1,100 locations domestically by 2000, generating an estimated $2 billion in annual revenue. Orfalea's departure in 2000, following his replacement as CEO in 1997 and resignation as chairman amid disputes with investors —who had acquired a one-third stake in 1996—marked a transition to a more corporate structure. This period solidified Kinko's as the leading U.S. provider of copying and business services before its later acquisition.

Acquisition by FedEx and rebranding

In December 2003, Corporation announced its agreement to acquire Kinko's Inc., a leading provider of and services, for $2.4 billion in cash, with the deal closing on February 12, 2004. The acquisition was strategically aimed at expanding 's retail footprint by integrating its shipping services into Kinko's more than 1,200 store locations, thereby enhancing access to small and medium-sized es for both and needs. Following the acquisition, Kinko's was immediately renamed FedEx Kinko's Office and Print Center, marking the initial phase of integration from 2004 to 2008. rapidly incorporated its full-service shipping counters into the stores, completing the rollout by October 2004, while closing approximately 180 overlapping World Service Centers to streamline operations. This allowed customers to access 's express, ground, and international shipping directly alongside Kinko's traditional printing and copying services. By 2008, fully transitioned the branding to to better align with its and emphasize a broader range of office-related solutions beyond . The , announced on June 2, 2008, involved updating signage and marketing across nearly 1,900 locations worldwide and included an $891 million charge, primarily for impairing the value of the Kinko's trademark and related assets. As part of this effort, closed underperforming stores to improve efficiency, contributing to operational realignment amid economic pressures. The early post-acquisition period presented challenges, including employee transitions as Kinko's shifted from a largely franchise-based model to a fully corporate under . Approximately 20,000 Kinko's employees underwent extensive retraining—totaling over 700,000 hours—to adopt 's operational standards, while most store managers were retained to maintain continuity. Cultural shifts were notable, with emphasizing its efficiency-driven "People-Service-Profit" while preserving elements of Kinko's entrepreneurial culture, though this integration tested the company's ability to blend retail and transportation models effectively.

International operations and recent consolidation

FedEx Office initiated its international expansion during the 1990s as Kinko's, with early entry into around 1985, marking 32 years of operations by the time of its later exit. Following the 2004 acquisition by , the company further grew its global footprint, establishing stores in key markets including the , , and to support integrated printing, shipping, and business services. By 2008, FedEx Office operated approximately 160 locations across 10 countries outside the . Profitability challenges led to withdrawals from several international markets starting during the . For instance, operations in and were sold to in 2012, with exits from the and occurring around the same period (2009-2012). In 2017, FedEx Office discontinued all operations in , closing its 24 stores across , , and , along with a manufacturing and support in , resulting in 214 job losses; the decision was driven by ongoing financial underperformance in the region. After these exits, the company fully refocused on the U.S. market, significantly reducing the global store count and redirecting resources toward core American operations. In April 2023, announced a major corporate at its Investor Event, consolidating its operating companies—including , previously under —into a single entity under Federal Express Corporation to eliminate redundancies, streamline management, and achieve $4 billion in annual cost savings. The merger was completed on June 1, 2024, integrating more closely with and for enhanced operational efficiency and service coordination. The consolidation has bolstered synergies across 's portfolio, particularly by aligning 's retail and printing capabilities with the broader logistics network, though it contributed to minor workforce adjustments. As part of the related initiative in 2025—which merges Express and distribution operations— the company implemented layoffs affecting 481 U.S. positions across facilities, with some impacts on support roles amid ongoing efficiency drives.

Services

Printing and document services

FedEx Office provides a range of core printing and document services, including black-and-white and full-color copying and digital printing for single- or multi-page files on various paper sizes such as 8.5" x 11", 8.5" x 14", and 11" x 17". Customers can select from paper stocks like 32 lb. laser or 100 lb. gloss cover, with options for professional finishing including binding (such as coil, comb, staple, or 3-ring binders), lamination, and hole punching. Large-format printing supports signs, banners, and posters using materials like fabric, PVC, styrene, metal, vinyl, or corrugated board, suitable for indoor or outdoor use and customizable in sizes from table-top to retractable displays. Customization options cater to and needs through in-store consultations where team members assist with setup, as well as uploads via the FedEx for quick ordering. The service integrates templates, including those from , to create marketing materials such as flyers and brochures with full-color printing, mounting, and lamination for enhanced durability and presentation. Orders can be placed for same-day or next-day turnaround if submitted before noon , ensuring flexibility for professional outputs like presentations or promotional items. These services accommodate a wide scale, from small individual jobs (starting at quantities of 1) to high-volume corporate orders (up to 999,999 units), with the National Bid Center providing custom quotes for complex or bulk projects. Integration with FedEx Office Print Online allows customers to upload and manage documents remotely for efficient bulk , supporting business scalability. Historically, 's printing capabilities evolved from the photocopy roots of Kinko's, founded in as a basic copying service, to advanced digital tools following its acquisition by in 2004 and rebranding in 2008, including the launch of online platforms in 2007 to enable remote file handling and customization.

Shipping and packing solutions

FedEx Office provides a range of shipping services integrated with the broader network, enabling customers to send packages domestically and internationally through in-store drop-off at over 2,000 locations. Domestic options include for time-sensitive deliveries such as overnight and two-day services, as well as for economical shipping within 1-5 business days across the contiguous U.S. International shipping encompasses for expedited global delivery to over 220 countries, alongside more cost-effective services like International Economy and International Ground for shipments to and . Additional features such as Hold at Location allow customers to redirect packages for secure pickup at FedEx Office stores or partner sites like , enhancing flexibility for both senders and recipients. In terms of packing solutions, FedEx Office offers professional in-store packing for standard and non-standard items, including custom crating for oversized or delicate goods and specialized handling for fragile items like or artwork. Customers can purchase shipping supplies such as boxes, , , and packing directly at locations, with complimentary packaging available for certain expedited and international economy shipments. The FedEx Office Packing Pledge guarantees that if a package packed by their team is damaged in transit, FedEx covers up to $100 of the declared value, provided the shipment is sent immediately after packing. For pricing and convenience, supports same-day drop-off with immediate processing, integrated tracking via the Mobile app or website for real-time updates, and options like FedEx One Rate for flat-fee shipping on qualifying packages up to 50 pounds without weighing. In 2018, FedEx Office partnered with to open dedicated shipping counters in 500 stores nationwide over two years, following a successful pilot in 47 locations, to expand access for retail customers. These services cater to both individual consumers handling personal shipments and businesses managing higher volumes, leveraging the network's scale of over 16 million daily packages for reliable fulfillment.

Business and digital tools

FedEx Office provides a range of digital tools designed to streamline professional workflows, including online ordering platforms for and shipping services. Customers can access the FedEx Office to design and order custom prints such as business cards, posters, banners, and flyers using customizable templates powered by , with options for direct shipping or in-store pickup. This online system supports file uploads in various formats, enabling users to place orders remotely and track their status in real-time. Additionally, the FedEx Office allows for seamless file uploads from devices, order submission for at nearby locations, and integration with shipping features to generate labels and monitor deliveries. In-store facilities offer essential and points to support needs, including computer workstations equipped for creation and editing. Free hotspots are available at locations, facilitating connectivity for or quick tasks. Services such as faxing, scanning, and secure shredding are provided on a basis, with scanning capabilities allowing digitization of documents for or . For business solutions, FedEx Office maintains corporate accounts tailored for bulk printing and , offering volume pricing, dedicated account managers, and a nationwide network of over 2,000 stores and 16 production facilities to handle large-scale projects like , marketing materials, and distributed printing. Marketing support includes resources for creating branded event materials, promotional products, direct mail campaigns, and sales collateral, with an emphasis on sustainable options like recycled paper. photo services are available at all locations for $14.95, providing two government-compliant 2x2-inch photos in printed or digital formats. services, including online notarization for personal and professional documents, are offered where available to meet legal requirements. Innovations in self-service technology include the Print & Go kiosks, which enable quick from , USB drives, or cloud storage services like and , supporting both color and black-and-white outputs without staff assistance. These kiosks enhance accessibility for on-the-go professionals by reducing wait times and allowing secure, contactless operations.

Operations

Store network and locations

FedEx Office maintains a of more than 2,000 company-owned stores and locations across the and as of 2025, providing accessible points for , packing, and shipping needs. This figure reflects a slight reduction from earlier peaks, influenced by strategic closures such as the over 90 locations shuttered in 2022 amid broader cost-optimization efforts. The stores are predominantly concentrated in urban and suburban areas to serve high-density populations and business districts, with formats including standalone buildings and integrations within strip malls for enhanced visibility and convenience. A key expansion in hybrid access includes FedEx Office print and ship centers embedded in over 300 stores nationwide, allowing customers to utilize services during routine shopping trips. Inside a typical , customers encounter a layout designed for efficiency, featuring kiosks and stations for quick document output, dedicated shipping counters staffed for packing assistance, and computer workstations for and . Operating hours generally span 8:00 a.m. to 7:00 p.m. on weekdays, with many locations open 9:00 a.m. to 6:00 p.m. on Saturdays and closed Sundays, though variations exist based on local demand. Stores adhere to Americans with Disabilities Act (ADA) standards for physical , incorporating features such as ramps, wide aisles, and adjustable-height counters to accommodate diverse users.

Workforce and corporate structure

FedEx Office employs approximately 12,000 team members as of May 31, 2025, primarily in and support roles across its store network and corporate functions. These positions include customer-facing consultants, specialists, and administrative staff responsible for printing, shipping, and business services. The company invests in employee development through structured training programs that emphasize excellence, technical proficiency in and packaging technologies, and operational safety. These initiatives, including ongoing and career advancement opportunities, equip team members to handle diverse client needs efficiently. Following Corporation's consolidation of operating companies in June 2024, FedEx Office functions as a unified under Federal Express Corporation, streamlining administrative and operational oversight. Operations are coordinated through regional divisions that manage store performance, , and local market adaptations across the and select international locations. FedEx Office prioritizes and as core to its corporate , with initiatives such as a year-long Inclusive program completed by all leaders and HR personnel in 2022 to foster equitable workplaces and broaden talent pipelines. Labor relations at FedEx Office are characterized by a predominantly non-union in the U.S., with the company actively opposing efforts through policy and communication strategies. In response to economic pressures, the division experienced layoffs in 2025 as part of the parent company's Network 2.0 optimization, including 50 positions at its headquarters among broader cuts totaling 481 jobs across U.S. facilities. Notable legal matters include the 2019 Duncan v. FedEx Office case, where the plaintiff alleged a violation of the Fair and Accurate Credit Transactions Act due to a displaying portions of her number. The Appellate Court reversed the trial court's dismissal for lack of standing, ruling that such statutory violations confer standing under law. Similarly, the 2021 Zupetz in accused FedEx Office of misleading sales practices regarding overnight delivery guarantees, leading to a claim that was settled through a notice of resolution without admitting liability or major operational changes.

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