Infosys BPM
Infosys BPM Limited is a wholly owned subsidiary of Infosys Limited (NYSE: INFY), specializing in end-to-end transformative business process management (BPM) services that integrate information technology, automation, and innovative frameworks to optimize operations, reduce costs, and enhance customer experiences for global enterprises.[1] Founded in April 2002 and headquartered in Bengaluru, India, the company operates 38 delivery centers across 13 countries on five continents, employing 60,966 professionals from 104 nationalities as of September 2025.[2][1] Infosys BPM provides a comprehensive suite of services, including business process outsourcing (BPO) in areas such as customer service, finance and accounting, human resources, procurement, legal process outsourcing, sales and fulfillment, analytics, digital learning, and robotic process automation (RPA).[3] These offerings span multiple industries, including financial services, manufacturing, consumer packaged goods, technology, communications, and professional services, with tailored solutions like master data management, trade promotions management, and digital marketing to drive efficiency and innovation.[4][5][6] The company leverages advanced technologies, including AI and platforms like Infosys Topaz, to support digital transformation for clients worldwide.[7] In fiscal year 2025 (ended March 31, 2025), Infosys BPM generated revenue of ₹8,501 crore (approximately $1.02 billion USD) and profit after tax of ₹773 crore, contributing 2.66% to Infosys's consolidated profit.[7] Recognized as a global leader in BPM, it has received over 60 awards in the past five years from organizations such as NASSCOM, the Shared Services and Outsourcing Network (SSON), and Everest Group, including the Lending Services PEAK Matrix® Assessment 2024 leadership recognition and the SSON North America Impact Awards 2025 for customer centricity.[2][7]History
Founding and early development
Infosys BPM traces its origins to Progeon Limited, which was incorporated on April 3, 2002, as a joint venture between Infosys Technologies Limited and Citigroup Investments.[8] The partnership provided Progeon with an initial capital infusion of US$20 million from Citigroup, establishing Infosys with a majority stake of approximately 74% and Citibank holding 26%.[9][10] Headquartered in Bangalore, India, Progeon was positioned as Infosys's dedicated arm for business process outsourcing (BPO), leveraging Infosys's IT expertise to deliver scalable outsourcing solutions.[9] From its inception, Progeon focused primarily on BPO services in finance and accounting, beginning with processes outsourced from Citibank to capitalize on the growing demand for cost-effective back-office operations.[11] This initial emphasis allowed Progeon to build operational capabilities in areas such as transaction processing and financial reporting, serving as a foundational client that drove early revenue growth and process standardization.[12] By 2003, the company had expanded its workforce and delivery centers in India, establishing a model for high-quality, technology-enabled BPO that integrated Infosys's software development strengths.[13] To support expanding European operations, Progeon opened its first international office in Brno, Czech Republic, in February 2004 through the incorporation of Progeon SRO.[14] This nearshore facility was strategically located to provide time-zone-aligned support for European clients, enhancing Progeon's ability to handle multilingual and region-specific processes while maintaining proximity to key markets.[15] The move marked Progeon's initial step toward global delivery, complementing its Indian operations without diluting its core focus on BPO efficiency.[14] In 2006, Infosys acquired Citigroup's remaining 23% stake in Progeon for US$115.13 million in cash, completing the transaction by July and transforming it into a wholly-owned subsidiary.[16][17] Following the buyout, Progeon was renamed Infosys BPO Limited, solidifying its integration within the Infosys ecosystem and paving the way for broader service evolution.[16] This shift enabled full strategic alignment, with Infosys BPO reaching approximately 10,000 employees by the end of the year.[18]Key milestones and renaming
In 2017, Infosys BPO was renamed Infosys BPM to better reflect its evolution from traditional business process outsourcing to a comprehensive business process management and transformation provider, emphasizing digital capabilities and strategic consulting.[19] A significant expansion occurred in 2019 when Infosys BPM formed a joint venture named HiPUS with Hitachi Ltd., Panasonic Corporation, and Pasona Inc., aimed at delivering digital procurement and BPM services tailored to the Japanese market.[20] In April 2025, Mitsubishi Heavy Industries joined the joint venture, further strengthening its procurement capabilities in Japan.[21] The company's workforce has grown substantially since its full integration into Infosys in 2006, when it employed several thousand staff, expanding to 57,571 employees across 108 nationalities by March 31, 2025, and reaching 60,966 from 104 nationalities by September 2025, supporting operations in 38 delivery centers worldwide.[22][1] Infosys BPM has received over 60 awards and recognitions between 2020 and 2025 from prominent industry bodies, including the National Association of Software and Service Companies (NASSCOM), Shared Services and Outsourcing Network (SSON), and Global Sourcing Association (GSA), acknowledging excellence in BPM services, innovation, and human resources practices.[2] In 2025, Infosys BPM was recognized as a Global Enabling Technology Leader by Frost & Sullivan for its AI-powered finance and accounting outsourcing services, highlighting its advancements in AI-integrated BPM solutions amid growing adoption of generative AI for process transformation.[23]Operations
Services portfolio
Infosys BPM offers an integrated portfolio of end-to-end business process management (BPM) services designed to optimize operations, drive transformation, and deliver value across industries through process redesign, technology enablement, and strategic outsourcing.[3] The core services focus on horizontal functions and vertical-specific solutions, leveraging digital tools to enhance efficiency, compliance, and customer outcomes.[24] Primary services include finance and accounting outsourcing, which covers procure-to-pay, order-to-cash, record-to-report, and taxation processes to streamline financial operations, reduce costs, and ensure regulatory compliance.[25] Customer experience management provides end-to-end outsourcing for customer interactions, including contact center operations, digital support, and analytics-driven personalization to improve satisfaction and loyalty.[26] Human resources outsourcing handles recruitment, payroll, talent management, and employee engagement to optimize workforce processes.[27] Procurement services encompass sourcing, vendor management, and spend analytics to enhance supply chain efficiency and cost control.[27] Industry-specific solutions tailor these capabilities to sectors such as insurance, where Infosys BPM accelerates adjudication and reduces leakage, and healthcare, including revenue cycle management for billing, coding, and provider reimbursements.[28][29][30] These services integrate artificial intelligence (AI), automation, and analytics to enable process transformation, with 82% of employees completing a generative AI awareness training program to support AI-first initiatives like Infosys Topaz for predictive insights and operational automation.[22] The proprietary Process Progression Model (PPM) provides a holistic framework for assessing process maturity, designing improvements, and driving continuous efficiency gains across the engagement lifecycle, from initial optimization to sustained innovation.[31][24] A significant portion of revenue derives from shared clients with parent company Infosys, enabling seamless combined IT-BPM solutions that blend technology consulting with process execution.[24] Since its rebranding from Infosys BPO to Infosys BPM in 2017, the company has evolved from traditional business process outsourcing to a digital BPM model emphasizing AI-led transformation and platform-based delivery.[24] Post-2020, services have incorporated enhanced sustainability practices aligned with the parent company's goals, such as carbon-neutral operations since 2020 and zero waste to landfill, alongside compliance-focused offerings aligned with global standards like ISO 14001 for environmental management and preparations for the EU AI Act.[24][32]Global delivery network
Infosys BPM maintains a robust global delivery network comprising 38 centers across 13 countries, enabling seamless 24/7 operations through a "follow-the-sun" model that leverages time zone advantages for continuous service delivery.[1] The majority of these centers are located in India, where the company's headquarters is based in Bengaluru, along with key facilities in Pune and Hyderabad, supporting high-volume processing and specialized operations. This Indian footprint forms the core of the network, benefiting from a vast talent pool and cost-effective infrastructure to handle foundational business processes.[1][33] Internationally, Infosys BPM has established strategic hubs to serve regional clients and ensure proximity to key markets. In the Americas, multiple sites operate in the United States, including Atlanta, Bridgewater (New Jersey), Des Moines (Iowa), and Puerto Rico, supplemented by centers in Brazil, Mexico, and Costa Rica for nearshore support. Europe's presence includes seven delivery centers, such as Brno in the Czech Republic and Dublin in Ireland—acquired through strategic expansions—as well as locations in Poland (Lodz), the Netherlands (Utrecht and Eindhoven), and the United Kingdom (Birmingham). In the Asia-Pacific region, operations extend to Manila in the Philippines, Singapore, China, and Japan via the joint venture HIPUS, which enhances procurement and process transformation capabilities for local enterprises.[34][35][36] The network supports a diverse workforce of 60,966 employees representing 104 nationalities as of September 2025, fostering multilingual capabilities essential for serving global clients across various languages and cultural contexts. This demographic diversity enhances adaptability in customer interactions and process localization, with initiatives promoting multicultural collaboration to drive innovation in service delivery.[1][37] Infrastructure across these centers emphasizes security, scalability, and advanced technology integration, featuring AI-enabled operations centers that incorporate generative AI frameworks and automation tools to optimize workflows and ensure compliance with global standards. These facilities are designed for resilience, with redundant systems and data centers supporting hybrid cloud environments to handle peak demands and enable real-time analytics for clients.[38][39]Corporate governance
Organizational structure
Infosys BPM Limited is a wholly-owned subsidiary of Infosys Limited, which was established in 1981, with Infosys BPM itself incorporated on April 3, 2002, and reporting directly to the parent company's board.[40][22] As part of the Infosys group, it operates as an unlisted entity focused on business process management and outsourcing services, holding 100% equity shares by Infosys Limited.[22] The company's organizational structure is divided into key functional areas to support its global operations. These include operations for service delivery through a network of centers, sales and marketing for client engagement and revenue growth, technology and innovation leveraging AI, automation, and digital platforms, and support functions such as human resources and finance.[22] Specific service lines within these divisions encompass finance and accounting, sourcing and procurement, customer service, and industry solutions, enabling integrated end-to-end processes.[22] Infosys BPM maintains several subsidiary entities to extend its capabilities, particularly in specialized markets. Notable among these is Infosys McCamish Systems LLC in the United States, which provides mortgage servicing solutions through platforms like VPAS and NGIN, integrated post-acquisition to enhance the parent structure.[22] Other subsidiaries include operations in countries such as the Czech Republic, Poland, Australia, and the UK, all wholly owned and aligned with the core business.[22] Governance at Infosys BPM is overseen by a board of directors chaired by executives from the parent Infosys Limited, ensuring strategic alignment and oversight. Key recent changes include the appointment of Anup Kapoor as Whole-time Director on April 16, 2024, and the resignation of Non-Executive Director Martha Giger King on March 21, 2025.[22] As a subsidiary of a company listed on the New York Stock Exchange and regulated by the Securities and Exchange Board of India, Infosys BPM adheres to relevant compliance standards under the Companies Act, 2013, including secretarial standards and indirect alignment with SEBI and NYSE requirements through group policies.[41][22]Leadership team
Anantha Radhakrishnan serves as the Chief Executive Officer and Managing Director of Infosys BPM, a position he has held since May 2016.[42] With a background spanning consulting, IT services, and business process management within the Infosys group, as well as prior roles at Unilever across multiple industries, Radhakrishnan has over two decades of experience in operational leadership. He holds a postgraduate degree from the Indian Institute of Management Lucknow, an honors degree in mechanical engineering from the National Institute of Technology Tiruchirappalli, and a certificate in global leadership, innovation, and entrepreneurship from Stanford Graduate School of Business. Under his stewardship, Infosys BPM has emphasized the "4E way" framework—focusing on efficiency through lean industrialization and automation, effectiveness via business insights and analytics, experience through innovation, and empathy via human-centered approaches—to drive client transformations and global operations.[43] Vasudeva Maipady K. is the Chief Financial Officer of Infosys BPM, overseeing financial strategy, compliance, and risk management. With more than 24 years of experience in finance, he has been with Infosys BPM for over 16 years, including roles in deal pricing and as part of the Deal Centre of Excellence at Infosys Limited. A qualified cost accountant, Maipady previously worked at Bosch Ltd., ABB Ltd., and Elcoteq (India) Pvt. Ltd., bringing expertise in financial controlling and strategic oversight to support the company's growth in a competitive BPM landscape.[44] Anup Kapoor acts as the Chief Operating Officer and Whole-time Director, managing global delivery operations across Infosys BPM's centers in India and internationally while leading transformation initiatives. Joining the BPO industry over 13 years ago, Kapoor previously served as global head of finance and accounting services and CFO for companies in manufacturing and real estate sectors. He is a certified chartered accountant (ICAI, India), certified management accountant, and certified in financial management (US), and his contributions include steering capability development in industries such as energy, utilities, media, and communications. As a council member of the NASSCOM BPM Council, Kapoor influences industry standards on talent skilling and strategic operations.[45][46] Santhosh Unni, Associate Vice President and Head of Digital Transformation & AI, leads initiatives integrating artificial intelligence into BPM services, focusing on operational enhancements and client solutions. His efforts align with the company's post-2023 strategic pivot toward AI-driven processes, including agentic AI applications discussed at industry events like the NASSCOM Agentic AI Confluence 2025.[47][48] These executives report to the board and collaborate on the Executive Council to shape Infosys BPM's direction, emphasizing digital innovation and sustainable growth.Financial overview
Revenue and profitability trends
Infosys BPM, established in 2002 as Progeon Limited, has exhibited steady revenue growth over its history, evolving from a joint venture focused on banking process outsourcing to a key player in business process management services. By FY 2020, the company reached a significant milestone of USD 1 billion in annual revenues, reflecting expansion through organic growth and strategic integrations within the Infosys ecosystem.[49] This progression continued, with consolidated revenues increasing from ₹13,365 crore in FY 2024 to ₹13,554 crore in FY 2025, representing a year-over-year growth of 1.4%.[22] Standalone revenues followed a stronger trajectory, rising 7.7% to ₹8,501 crore in FY 2025, driven by core operations in customer experience, finance, and procurement services.[22] Profitability trends show resilience amid rising operational costs, with standalone net profit after tax at ₹773 crore in FY 2025, equivalent to 9.1% of standalone revenue, down slightly by 3.3% from ₹799 crore in FY 2024.[22] This marginal decline was primarily attributable to a 7.3% increase in total expenses to ₹7,593 crore, including higher employee benefits (up to ₹5,922 crore) and a drop in other income from ₹226 crore to ₹103 crore, offsetting the operating profit improvement to ₹949 crore.[22] In contrast, consolidated net profit rose 14.7% to ₹1,001 crore, supported by subsidiary contributions and a 1.4% revenue uptick, maintaining an overall profit margin of 7.4%.[22] These figures underscore Infosys BPM's focus on cost optimization while investing in scalable delivery models. Geographically, FY 2025 consolidated revenues were predominantly from North America at 63% (₹8,541 crore), followed by Europe at 29% (₹3,918 crore), with India and the rest of the world contributing 4.3% and 3.8%, respectively.[22] Infosys BPM accounts for approximately 8% of the parent company Infosys Limited's total revenue of ₹162,990 crore in FY 2025.[50] In Q2 FY 2026 (ending September 30, 2025), Infosys BPM's performance aligned with the parent company's sequential growth of 2.2% in constant currency, reflecting stable demand in core markets amid broader economic recovery.[51]| Fiscal Year | Consolidated Revenue (₹ Crore) | YoY Growth (%) | Standalone Net Profit (₹ Crore) | Profit Margin (%) |
|---|---|---|---|---|
| FY 2024 | 13,365 | - | 799 | 10.1 |
| FY 2025 | 13,554 | 1.4 | 773 | 9.1 |