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MultiCare Health System

MultiCare Health System is a not-for-profit healthcare organization headquartered in Tacoma, Washington, serving as the largest community-based and locally governed health system in the state.^[1] Founded in 1882 with the establishment of Tacoma's first hospital, it has evolved from a single facility into a comprehensive network dedicated to providing high-quality medical care across the Pacific Northwest.^[2] Today, MultiCare operates 13 acute-care adult hospitals, two behavioral health hospitals, one pediatric hospital (Mary Bridge Children's Hospital), and over 300 clinics offering primary care, specialty services, urgent care, and emergency services.^[1] The system employs more than 28,000 individuals and includes over 2,300 employed providers, supporting a wide array of services such as trauma care (including Level I-III centers), neonatal intensive care, mental and behavioral health, neuroscience, and laboratory services.^[1] MultiCare serves communities in key areas including Auburn, Bellevue, Covington, Olympia, Puyallup, Tacoma, Spokane, Spokane Valley, Yakima, West Seattle, and Coeur d'Alene, with notable 2024 statistics (as of December 31, 2024) including 116,946 hospital admissions, 1,089,614 emergency department visits, and 15,797 babies born.^[1] In October 2025, MultiCare approved an affiliation with Samaritan Health Services, set to expand services into Oregon by mid-2026.^[3] Committed to health equity, quality, and safety, the organization follows national guidelines for care measurement and reports results quarterly, while also engaging in research and operating retail pharmacies that filled over 865,000 prescriptions in 2024.^[1]^[4]

History

Founding and Early Years

The roots of MultiCare Health System trace back to 1882, when Bishop John A. Paddock founded the Fannie C. Paddock Memorial Hospital in Tacoma, Washington, in honor of his late wife, who had passed away the previous year during their journey from New York to the Pacific Northwest.^[2] Originally housed in a converted dance hall at 2511 South C Street, the hospital treated its first 78 patients in that inaugural year, marking it as Tacoma's inaugural medical facility and laying the groundwork for organized healthcare in the burgeoning frontier community.^[2] By 1889, as Tacoma's population expanded, the hospital relocated to a new purpose-built structure at 312 South J Street, equipped with innovative electric lighting to support its growing operations.^[2] In 1896, the system's presence extended eastward with the establishment of the Maria Beard Home and Hospital in Spokane, funded by a generous donation from Minnie Beard O'Neill and her husband, Franklin O'Neill, who named the facility after Minnie's mother.^[2] This institution, which later evolved into Deaconess Hospital, addressed the need for dedicated care in the inland region and became a cornerstone of MultiCare's early network.^[2] Meanwhile, in Tacoma, the Fannie C. Paddock Memorial Hospital underwent significant advancements; it was renamed Tacoma General Hospital in 1912 to better reflect its role in serving the wider community, and in the same year, it relocated to a larger, modern facility at 315 South K Street (now part of Martin Luther King Jr. Way) to accommodate increasing demand.^[2] The mid-20th century brought further specialization with the opening of Mary Bridge Children's Hospital in Tacoma on March 10, 1955, fulfilling a long-standing vision of the Tacoma Orthopedic Association, which had formed in 1921 to advocate for pediatric care.^[2] This dedicated facility, constructed adjacent to Tacoma General with community fundraising support—including contributions from local television personality Betty Clooney—provided the region's first comprehensive children's hospital, emphasizing orthopedic and general pediatric services.^[5] By the late 1970s, as healthcare consolidation gained momentum, Tacoma General Hospital, Mary Bridge Children's Hospital, and Doctors Hospital merged on January 1, 1980, to form Consolidated Hospitals, creating a unified entity with enhanced administrative and clinical efficiencies.^[2] This collaboration culminated in 1983 when the organization rebranded as MultiCare Medical Center, employing 2,000 staff and affiliating with 600 physicians to signal its commitment to integrated, community-focused care.^[2]

Major Expansions and Acquisitions

In 1999, MultiCare appointed Diane Cecchettini, RN, as its first female and first nurse CEO, marking a pivotal leadership shift that guided the system's strategic growth over the subsequent decades.^[2] Under her tenure, which lasted until 2014, MultiCare expanded its service model and infrastructure to address evolving healthcare needs in the Pacific Northwest. In 2000, Yakima Valley Memorial Hospital opened the North Star Lodge cancer center, enhancing specialized oncology services in central Washington; the facility later integrated into the MultiCare network following its acquisition in 2023.^[2] MultiCare's geographic footprint grew significantly in 2017 through the $425 million acquisition of Deaconess Hospital, Valley Hospital, and Rockwood Clinic from Community Health Systems, establishing a major presence in the Inland Northwest and adding over 40 clinic locations in the Spokane region.^[6] This deal transitioned the assets to nonprofit status under local governance, aligning with MultiCare's community-focused mission. Further consolidation came in January 2023 when Yakima Valley Memorial Hospital and its 26 associated clinics joined MultiCare as a wholly owned subsidiary, renaming it MultiCare Yakima Memorial Hospital and bolstering access to comprehensive care in Yakima County.^[7] In October 2024, MultiCare finalized its affiliation with Overlake Medical Center & Clinics in Bellevue, integrating the 349-bed facility and more than 20 outpatient sites to expand high-quality services across the central and north Puget Sound areas.^[8] By late 2025, MultiCare announced an affiliation with Samaritan Health Services in Oregon, set to close in mid-2026 pending approvals, which would introduce acute-care operations in a third state and create an 18-hospital system serving communities from Oregon to Idaho.^[3] These developments have transformed MultiCare from a Tacoma-centric organization—rooted in early hospitals like Tacoma General—into the largest community-based health system in Washington, with over 300 primary, urgent, pediatric, and specialty care locations spanning Washington and Idaho, and planned expansion to Oregon.^[9]

Facilities and Operations

Hospitals

MultiCare Health System operates 13 acute-care adult hospitals primarily in Washington state, serving as the cornerstone of its inpatient services. As a not-for-profit organization, the system emphasizes community access and locally governed care across the Seattle and Spokane metropolitan areas, extending services to Coeur d'Alene, Idaho.^[9]^[1] The system's flagship facility is MultiCare Tacoma General Hospital in Tacoma, Washington, a 388-bed hospital designated as a Level II trauma center that provides comprehensive emergency and critical care services.^[1]^[10] Also in Tacoma, MultiCare Allenmore Hospital offers 130 beds with a focus on medical-surgical care, including a Level III trauma designation and cardiac services.^[1]^[11] MultiCare Auburn Medical Center in Auburn, with 195 beds, delivers comprehensive acute care, including 24-hour emergency services.^[1] In Puyallup, MultiCare Good Samaritan Hospital functions as a regional care provider with 350 beds and Level III trauma capabilities.^[1] In Olympia, MultiCare Capital Medical Center operates with 58 beds, providing medical-surgical units and 24-hour emergency services.^[1] In Covington, MultiCare Covington Medical Center offers 107 beds, including 24-hour emergency services and a birth center.^[1] Specialized pediatric care is centered at MultiCare Mary Bridge Children's Hospital in Tacoma, a 82-bed facility dedicated to pediatric emergencies, serving as the state's Level II pediatric trauma center.^[1]^[12] In the Spokane region, MultiCare Deaconess Hospital in Spokane provides tertiary care with 388 beds and Level II adult trauma services, while MultiCare Valley Hospital in Spokane Valley operates as a 123-bed community hospital with Level III trauma designation.^[1]^[13] Farther east, MultiCare Yakima Memorial Hospital in Yakima serves as a regional hub with 238 beds, supporting community health needs including emergency and cancer care.^[1] In October 2024, MultiCare expanded its network through an affiliation with Overlake Medical Center in Bellevue, Washington, adding a 349-bed facility that enhances access in the North Sound region with Level III trauma and Level II neonatal intensive care services. As of 2025, additional expansions include new neighborhood emergency departments in Bremerton and Lynnwood.^[8]^[14]^[15]

Clinics and Outpatient Services

MultiCare Health System operates an extensive network of over 300 primary, urgent, and specialty care locations across Washington, northern Idaho, and Oregon, providing ambulatory and outpatient services to support preventive and ongoing health needs.^[9] These facilities emphasize accessible, community-based care outside of hospital settings, including multi-specialty clinics that offer comprehensive diagnostic and treatment options for a wide range of conditions.^[16] A key component of this network is the Rockwood Clinic in Spokane, Washington, a multi-specialty outpatient group acquired by MultiCare in 2017 as part of a larger expansion into the Inland Northwest.^[2] The clinic, which includes numerous freestanding diagnostic and treatment centers, serves as one of the largest such networks between central Washington and Minneapolis, focusing on integrated primary and specialty outpatient services.^[17] MultiCare's outpatient services extend into community outreach through programs like mobile clinics that enhance access to care, particularly in underserved areas.^[18] For instance, the Mary Bridge Children’s Immunization Clinic partners with local agencies and schools to deliver vaccinations and health advice directly to families, addressing barriers to routine preventive care.^[19] Additional initiatives include childhood safety education to prevent unintentional injuries—the leading cause of death for children under 14—and food access programs that connect patients with resources for nutritious meals to support overall wellness.^[20]^[21] Diagnostic capabilities are integrated into many outpatient locations, with on-site laboratories offering rapid testing for common conditions such as COVID-19, strep throat, urinary tract infections (UTIs), influenza, and tuberculosis (TB).^[22] These services enable prompt diagnosis and treatment in primary and specialty care settings, reducing the need for hospital referrals for routine evaluations.^[23] To promote health equity, MultiCare provides financial assistance and charity care programs available to income-eligible patients, regardless of insurance status, ensuring broader access to outpatient services.^[24] Eligibility is determined based on federal poverty guidelines, with full or partial coverage for medically necessary care at clinics and diagnostic centers.^[25]

Services and Programs

Primary and Specialty Care

MultiCare Health System provides comprehensive primary care services through its network of clinics, focusing on family medicine and internal medicine to support patients of all ages. These services emphasize preventive health measures, such as annual checkups, immunizations, and screenings for conditions like heart disease and cancer, alongside management of chronic conditions like diabetes. Patients can access routine care, including health consultations and care coordination for specialist referrals, with options for same-day or next-day appointments available at locations across Washington state.^[26] The system's specialty care encompasses advanced treatments across multiple disciplines, delivered through dedicated institutes and centers. The MultiCare Neuroscience Institute offers neurology, neurosurgery, sleep medicine, and spine care, utilizing leading-edge technology for personalized diagnosis and treatment of conditions such as multiple sclerosis and movement disorders. The MultiCare Cancer Institute, launched as a new initiative on January 15, 2025, provides oncology services, including surgical interventions, chemotherapy, and clinical trials for cancers like breast, lung, gastrointestinal, and prostate, with a focus on holistic support from diagnosis through survivorship and expanded research partnerships.^[27]^[28]^[29] Behavioral health services include outpatient counseling, psychiatric evaluations, and addiction treatment programs, addressing mental health needs through a continuum of care that supports individuals and families. Additional specialties feature heart and vascular care via the Pulse Heart Institute, which handles preventive screenings, diagnostic testing, and interventions for cardiovascular conditions; orthopedics and sports medicine for joint, bone, and musculoskeletal issues with both surgical and non-surgical options; and obstetrics/gynecology services covering prenatal care, gynecologic screenings, menopause management, and maternal-fetal medicine.^[30]^[31]^[32]^[33] Pediatric services are specialized through the Mary Bridge Children's Hospital and Health Network, offering dedicated inpatient and outpatient care for infants, children, and adolescents. This includes primary care for complex medical needs, adolescent health services, and multidisciplinary support for developmental and chronic conditions, ensuring family-centered approaches at multiple clinic locations in the Puget Sound region. A new Mary Bridge Children's Hospital facility is nearing completion and scheduled to open in early 2026, expanding capacity for these services.^[34]^[35] Supporting these core services, MultiCare operates extensive laboratory services for diagnostic testing, including blood work, microbiology, pathology, and specialized assays to aid in primary and specialty evaluations. In October 2025, MultiCare partnered with Tellica Imaging to open new outpatient centers providing advanced MRI and CT imaging with flat-rate pricing, accepting most insurance by early 2026 and enhancing access to diagnostic services. Medication management is integrated into primary care, behavioral health, and chronic disease programs to optimize treatment adherence and outcomes. Community health promotion is advanced through initiatives like the Center for Healthy Living, which provides wellness resources, nutrition counseling, and weight management programs to encourage preventive lifestyles and equity in health access. Virtual options extend select primary and specialty consultations for established patients, enhancing accessibility without replacing in-person care.^[23]^[36]^[26]^[37]^[38]^[39]

Urgent Care and Virtual Health

MultiCare launched Indigo Health in 2016 as a network of urgent care and walk-in clinics designed to provide convenient access to care for non-emergency needs.^[40] Initially focusing on higher-end urgent care facilities, the brand began with openings in the Puget Sound region, including Tacoma and Tukwila, following the acquisition of 14 clinics to expand immediate care options.^[41] By 2025, Indigo Health has grown to over 44 locations across Washington and Idaho, serving communities in the Seattle, Tacoma, Spokane, and Inland Northwest areas, including a new clinic in Hayden, Idaho, opened on June 9, 2025.^[42]^[43] Indigo Urgent Care clinics offer treatment for a range of minor illnesses and injuries, such as colds, flu, sprains, sexually transmitted infections (STIs), cuts, and burns, with on-site labs for rapid testing including COVID-19, flu, and strep.^[44]^[45] These facilities also provide a symptom checker tool integrated with MultiCare's MyChart platform to help patients assess non-urgent concerns and determine appropriate care levels.^[46] In 2022, Indigo expanded its services to include primary care options, particularly through virtual platforms in partnership with digital health providers, enhancing access to routine care alongside urgent needs.^[47] Virtual health services under Indigo enable telehealth visits and e-visits for immediate, non-emergency care, available without requiring an in-person appointment and billed directly to insurance.^[48] These offerings support urgent needs like minor infections or injuries from home, with providers delivering diagnoses, treatment plans, and prescriptions during video or asynchronous sessions from 8 a.m. to 8 p.m. daily.^[49] Examples of Indigo locations include clinics in Bellevue, Kennewick, and Yakima, which integrate seamlessly with MultiCare's broader network for referrals to specialty care when needed.^[50]

Leadership and Governance

Executive Leadership

MultiCare Health System's executive leadership is headed by Chief Executive Officer William G. “Bill” Robertson, who joined the organization in 2014 after serving as CEO of Shawnee Mission Medical Center and holding various leadership roles at Adventist HealthCare.^[51] Robertson holds a BS in Accounting from Southern Adventist University and an MBA from Texas Christian University, and he is a certified public accountant.^[51] As President, Florence Chang oversees the system's strategic operations and was appointed to the role on April 5, 2022, having joined MultiCare in 2006 initially as Chief Information Officer and later serving as Chief Operating Officer.^[52] Chang earned a BS in Medical Technology from California State University and an MBA from Pepperdine University, with prior experience at Dearborn Advisors, LLC.^[51] Other key executives include June Altaras, Executive Vice President and Chief Quality, Safety, and Nursing Officer, who joined in 2018 with over 23 years of healthcare leadership experience, including as chief executive of Acute Care Services for Swedish Health System; she holds an MN and is board-certified as a Nurse Executive Advanced (NEA-BC).^[53] Todd Czartoski, MD, serves as Executive Vice President and Chief Physician Officer since June 2025, having joined MultiCare in February 2024 as President and Chief Medical Officer of the Neuroscience Institute; a vascular neurologist, he previously led telehealth and medical technology at Providence Health & Services and served as Chief of Neurology at Swedish Health Services, with an MD from The Ohio State University and training at the University of Washington.^[54] James Lee is Executive Vice President for Population-based Care and Chief Financial Officer, appointed in June 2022 with more than 30 years in healthcare finance, including 17 years at Adventist HealthCare; he holds degrees from Sao Paulo School of Business Administration and Loma Linda University.^[51] Regional presidents guide localized operations, such as Wade Hunt, who assumed the role of President of MultiCare Deaconess and Valley Hospitals on February 10, 2025 after leading the Pulse Heart Institute;^[55] Dawn Anuszkiewicz, who joined in 2025 as President of Good Samaritan Hospital & East Pierce Market Leader;^[51] and Brandon Mencini, who joined in 2025 as President of Auburn/Covington Medical Centers & East Pierce Market Leader.^[51] Tammy Buyok serves as President of MultiCare Yakima Memorial Hospital and Yakima Region Market Leader, having joined MultiCare in 2012 and previously acting as Vice President of Facilities Management and Support Services.^[51] Eddie Bratko is President of MultiCare Tacoma General and Allenmore Hospitals, focusing on Pierce County operations.^[51] Institute leaders include Margo Shoup, MD, MBA, President and Chief Medical Officer of the MultiCare Cancer Institute since July 2024; a nationally recognized surgical oncologist, she brings extensive experience in oncology program development.^[28] Andrea Fleming is President of the MultiCare Neuroscience Institute, joining in 2025 with expertise in healthcare strategy and clinical operations.^[51] A recent addition is David Knoepfler, MD, MBA, who joined in January 2025 as Senior Vice President and Chief Clinical Officer, overseeing system-wide quality, safety, risk management, and AI initiatives; he previously served as Chief Medical Officer at Overlake Medical Center & Clinics from 2014 to 2025.^[51] These executives operate under the strategic oversight of MultiCare's Board of Directors.^[51]

Board of Directors

The Board of Directors of MultiCare Health System consists of a system-wide governing body supplemented by regional, network, and foundation boards, all composed of community volunteers who provide oversight and strategic guidance to the not-for-profit organization.^[56] These volunteers, drawn from diverse sectors including business, healthcare, finance, law, technology, and community leadership, ensure broad representation and expertise in decision-making, with a particular emphasis on regional involvement across Washington state to address local healthcare needs.^[56] The structure includes seven regional boards focused on enhancing community access to care, four network boards for operational alignment, and seven foundation boards that support philanthropic initiatives, reflecting a commitment to diversity and inclusive governance.^[56] New members added in 2025 include Carsten Beith and Jason R. Thompson.^[56] In their role, the boards provide high-level oversight of MultiCare's mission to deliver equitable healthcare, prioritizing health equity, a culture of belonging, and long-term strategic planning for the system's growth and community impact.^[15] Committees such as Finance and Audit within the system-wide board handle financial and compliance responsibilities, ensuring fiscal responsibility and alignment with not-for-profit objectives.^[56] This volunteer-driven governance model fosters community representation by incorporating local perspectives, including a physician member on the main board, to guide policies that promote accessibility and well-being.^[56] As detailed in the 2024 Annual Report, the boards have played a key role in steering initiatives like the "Belonging begins here" campaign, which advanced cultural transformation efforts and supported community grants totaling $800,000 alongside health equity programs such as screenings for underserved populations.^[15] Their oversight extends to long-term planning, including affiliations and service expansions that reinforce MultiCare's dedication to inclusive healthcare delivery.^[15]

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