Fact-checked by Grok 2 weeks ago

Surface Neo

The Neo is a canceled dual-screen foldable developed by , unveiled on October 2, 2019, featuring two 9-inch PixelSense displays connected by a 360-degree to enable versatile productivity modes on the operating system. Designed as a premium 2-in-1 device weighing approximately 655 grams (1.44 pounds) when folded, the Surface Neo unfolds to provide a 13-inch combined workspace with a 3:2 per screen. Powered by Intel's Lakefield processors, it supports magnetic attachments for the Surface Pen stylus and a detachable Type Cover keyboard, with additional ports including two , a Surface Connect port, a 3.5 mm headphone jack, and rear and front cameras. Key features emphasized innovative "postures" for interaction, such as laptop mode with the keyboard on one screen, dual-app multitasking across screens, tablet mode for , and a "" shelf for quick-access tools like windows and emojis. was tailored for dual-screen efficiency, supporting traditional Win32 applications in lightweight containers, progressive web apps (PWAs), and (UWP) apps, while prioritizing touch and pen input for mobile scenarios. No official pricing was announced, but prototypes suggested a premium positioning similar to high-end Surface devices. Initially planned for a holiday 2020 launch, the Surface Neo's release was postponed indefinitely in April 2020 amid the , which disrupted supply chains and development priorities. By May 2021, officially discontinued , redirecting its core technologies—like app virtualization and improved touch interfaces—into updates for the standard operating system, rendering the Surface Neo effectively . As of November 2025, with no further development announced, the device remains unreleased, though it influenced subsequent dual-screen explorations in 's ecosystem, such as the Android-based series.

Development

Background and Inspiration

The Surface Neo drew significant inspiration from Microsoft's earlier project, a dual-screen tablet concept developed between 2009 and 2010 that aimed to create a foldable digital notebook for enhanced productivity and inking tasks. Although was canceled in early 2010 due to strategic shifts toward single-screen tablets like the , its vision of two independent displays hinged together for multitasking influenced subsequent explorations in dual-screen hardware. In the late , renewed its focus on dual-screen devices to overcome limitations in traditional tablets, particularly their challenges with efficient multitasking and workflows on smaller single displays. This shift was driven by the recognition that emerging form factors could enable side-by-side usage without relying on split-screen compromises, positioning dual-screens as a bridge between mobile and desktop experiences. Internal development of the Surface Neo began around 2016 under the broader initiative, which originated as a dual-screen Windows device project building on earlier concepts from 2014–2015, and evolved into a productivity-oriented 2-in-1 PC codenamed for its associated operating system. The project emphasized creating a versatile device that leveraged dual displays to boost efficiency, allowing users to maintain separate screens for content and input without the typical trade-offs of attached keyboards on single-screen laptops. Key goals included fostering seamless multitasking and creative workflows, building on lessons from past hardware experiments to target professional users.

Announcement and Initial Plans

Microsoft unveiled the Surface Neo on October 2, 2019, during its annual Surface hardware event in , introducing it alongside the consumer-oriented as part of a new lineup of dual-screen devices. The device was presented as a prototype, with emphasizing its role in pioneering a fresh category of foldable hardware tailored for enhanced productivity on the go. At the event, demonstrations highlighted the Surface Neo's versatile 360-degree hinge, which enabled multiple folding postures to support various workflows, including "book mode" for reading or side-by-side multitasking and "typewriter mode" for laptop-like typing with an attached cover keyboard. positioned the Neo primarily for professional and enterprise environments, showcasing integrations with applications to facilitate seamless collaboration and productivity without the need to switch between devices. The company noted that over 75% of enterprises already relied on Surface devices, underscoring the Neo's alignment with business needs. Microsoft outlined initial plans for a Holiday 2020 launch in select markets, allowing time for developer feedback and ecosystem maturation around the new operating system optimized for dual-screen setups. To power the device, announced a collaboration with , co-engineering a custom Lakefield featuring an 11th-generation graphics engine for efficient performance in a slim . This partnership aimed to deliver the hybrid computing capabilities necessary for the Neo's innovative dual-screen architecture.

Design and Specifications

Hardware

The Surface Neo was powered by Intel's Lakefield series processors, featuring a architecture that combined high-performance Sunny Cove cores with efficient Tremont cores, along with integrated 11th-generation graphics, all packaged in a compact Foveros for improved power efficiency in thin devices. Specific configurations included options like the i5-L16G7, a 5W optimized for low-power dual-screen scenarios. Memory options were 4 GB of LPDDR4x , with of 128 GB using UFS modules to balance speed and capacity in the device's slim profile. The device featured two 9-inch PixelSense LCD touchscreens, each with a of 1440 × 1928 pixels in a 4:3 , providing a combined 13-inch workspace when unfolded and supporting 10-point for precise input. The displays utilized the thinnest LCD panels in their class, enabling the overall device thickness of 5.6 mm when folded, with protection. Battery was designed for all-day use, supported by efficient power management from the Lakefield processor and a capacity of approximately 4450 mAh. Connectivity included two USB-C 3.2 ports with Power Delivery and DisplayPort 1.4 for charging and peripherals, Wi-Fi 802.11ac for wireless, Bluetooth 5.0 for device pairing, a Surface Connect port, a 3.5 mm headphone jack, and LTE cellular connectivity. The device also featured 8-megapixel rear and front cameras. The build utilized a durable magnesium chassis with a 360-degree full-friction hinge for flexible configurations, resulting in a weight of approximately 655 grams (1.44 pounds) when folded.

Form Factor and Input Methods

The Surface Neo adopts a foldable dual-screen form factor, consisting of two 9-inch PixelSense touchscreen displays connected by a 360-degree full-friction hinge that enables versatile positioning for enhanced productivity. This design allows the device to assume four primary postures: laptop mode, where one screen folds back as a display while the other serves as a base; book mode for side-by-side app usage; typewriter mode for note-taking or sketching; and studio mode for a flat, expansive workspace. The hinge, constructed with micro-gears and a torque system, provides smooth, stable adjustment across these configurations, supporting multitasking without the need for a traditional keyboard or stand in all scenarios. In its folded state, the Surface Neo resembles a compact , with each half measuring 5.6 millimeters thick and the overall device weighing 655 grams (1.44 pounds), emphasizing portability despite the dual-display setup. Unfolded, the screens combine to form a 13-inch diagonal workspace, expanding the effective viewing area while maintaining the same slim profile. The build incorporates for the chassis, elements for flexibility, and strengthened alkali-aluminosilicate over the displays to balance rigidity and lightness, contributing to its premium feel and resistance to everyday handling. Input methods center on tactile and stylus interactions tailored to the dual-screen layout. The optional Type Cover keyboard, a slim Bluetooth accessory, magnetically attaches to the bottom screen in laptop mode, flipping over to cover the top display when closed for protection and charging; it lacks a built-in trackpad, instead utilizing a portion of the screen as a virtual one. Complementing this is support for the Surface Slim Pen, which magnetically docks to the rear of the device for storage and wireless charging, delivering precise inking with 4,096 levels of pressure sensitivity and tilt support for natural drawing and annotation across both screens. The fanless architecture, optimized for the low-power Intel Lakefield processor, employs passive thermal management to remain silent and cool during extended use in tent or portrait orientations, where the hinge facilitates ergonomic angles for reading or presentation.

Software

Windows 10X Operating System

Windows 10X was announced by Microsoft on October 2, 2019, as a lightweight, cloud-first variant of the Windows operating system, specifically tailored for dual-screen and foldable devices like the Surface Neo. Unlike standard Windows 10, which supports a broad range of hardware and legacy software, Windows 10X was built from the ground up on the modular Windows Core OS codebase to prioritize efficiency, security, and modern app experiences on always-connected, mobile-first hardware. This design emphasized cloud integration for file syncing and updates, aiming to deliver a streamlined user interface and reduced resource footprint compared to the full Windows 10 desktop environment. At its core, Windows 10X featured a new architectural approach to application support, prioritizing native (UWP) apps for optimal performance while providing virtualized compatibility for traditional Win32 desktop applications through containerization and sandboxing—this was the initial plan announced in 2019, but in July 2020, deferred local Win32 container support for the first release, focusing instead on UWP and cloud apps; the feature was not implemented before cancellation. This virtualization isolated Win32 apps in secure containers, enhancing system security by preventing unauthorized access to the host OS and reducing vulnerability exposure, a step beyond the limitations seen in earlier restricted modes like Windows 10 S. The container technology, derived from advancements in , allowed for efficient execution of legacy software without compromising the lightweight nature of the OS, though UWP apps remained the preferred development target for seamless integration across devices. Windows 10X was optimized for low-power processors, such as those in the Surface Neo, with enhancements focused on power efficiency to support extended battery life in mobile scenarios involving dual displays. These optimizations included improved hardware compatibility for always-on connectivity (, , ) and faster boot times through a modular that minimized startup overhead, enabling quicker resumption from states. Battery management was further refined to dynamically adjust power allocation across screens and components, promoting longer usage on portable form factors. The OS employed a novel update model centered on cloud delivery of full system images rather than incremental patches, which significantly reduced update sizes and installation times while ensuring consistent, secure deployments. This approach allowed for seamless background updates without interrupting user workflows, leveraging the cloud-first philosophy to maintain a lean footprint on device storage. By mid-2020, shifted to an even stronger cloud-first, web-first approach, emphasizing progressive web apps (PWAs) and cloud streaming over local legacy app support, before full cancellation. Originally envisioned as an evolution toward unifying Windows experiences, was built on Windows Core OS with plans for eventual convergence into broader Windows 10 editions to share core technologies across device types. However, canceled the project in May 2021, integrating select features like improved into future Windows updates instead.

Dual-Screen Interface Features

The Surface Neo's dual-screen interface in featured a redesigned and optimized for symmetry across the two displays, allowing users to position these elements on either screen or center them for balanced access. This design facilitated seamless navigation, with the presented as a streamlined list of recent apps, documents, and files rather than traditional Live Tiles, promoting quick launches in a dual-panel setup. Drag-and-drop functionality extended across screens, enabling users to move windows, files, or content effortlessly between displays to enhance multitasking productivity. A key element was the , a dynamic input strip that appeared above the attached magnetic , functioning as an augmented for quick interactions. It supported launching via pinned shortcuts, real-time notifications, and input switching, such as toggling between touch, , or focus, while displaying contextual elements like emojis, media controls, or inking surfaces to minimize disruptions. This bar augmented the hinge-adjacent area, providing a supersized equivalent to touch bars on other devices, with developer guidelines emphasizing simple, predictable content for precise cursor control and peripheral multitasking. Gesture controls were tailored for the foldable , including swipe motions to toggle between mirrored and extended modes, allowing content to flow intelligently across panels without reconfiguration. A three-finger drag enabled efficient snapping and resizing, positioning apps to fill one screen, both, or custom quadrants for organized layouts. The interface also supported spanned applications, where select software could stretch seamlessly over the combined 13-inch virtual , adapting layouts dynamically as the device folded or unfolded. Productivity apps like were adapted to leverage the dual screens, with examples including dual-window editing in Excel for simultaneous data entry and formula review, or Word for on one panel while referencing sources on the other. In PowerPoint, the interface displayed a slide navigator on the secondary screen alongside the main editor, streamlining presentation workflows. These optimizations drew from Windows 10X's containerized app model, ensuring legacy and modern applications reflowed effectively without native redesigns. Accessibility enhancements included larger touch targets inherent to the 9-inch displays per screen, reducing precision demands for users with motor impairments, alongside prototype integrations for eye-tracking via Windows Eye Control. This allowed gaze-based navigation and drag-and-drop across screens, enabling hands-free operation in various postures like or modes, with calibration supporting the device's flexible hinge angles.

Cancellation and Aftermath

Reasons for Postponement and Cancellation

In May 2020, Microsoft officially postponed the release of the Surface Neo, originally slated for the holiday season of that year, citing disruptions from the COVID-19 pandemic that affected global supply chains and manufacturing. The company also shifted its near-term focus for Windows 10X—the operating system designed for the device—to single-screen laptops rather than dual-screen hardware like the Neo, in an effort to accelerate delivery of lightweight PCs to meet immediate market needs. By May 2021, canceled entirely, stating that it would instead integrate key technologies from the project, such as a redesigned centered and improved multitasking features, directly into the core Windows platform, including the forthcoming Windows 11. This decision effectively halted further development of the Surface Neo, as the device was inextricably linked to the specialized OS. Contributing to these delays were broader challenges, including extended development timelines exacerbated by the , significant issues with legacy Win32 applications running in Windows 10X's sandboxed —which caused bottlenecks and limitations in features like screen —and uncertainty around consumer and enterprise readiness for dual-screen PC form factors. There have been no official updates on the Surface Neo since 2021, and as of 2025, Microsoft has confirmed it as indefinitely postponed, rendering it effectively canceled with no plans for revival. In parallel, Microsoft released the Android-based in September 2020 as a more consumer-focused dual-screen alternative, which proceeded to market despite the Neo's setbacks.

Legacy and Influence on Later Products

Despite its cancellation, the Surface Neo exerted significant influence on Microsoft's software ecosystem, particularly through the repurposing of features into the broader Windows platform. incorporated key design elements originally developed for the dual-screen optimized 10X, such as the centered and , which provided a more streamlined and modern interface. Enhanced multitasking tools, including snap layouts for arranging windows in predefined configurations, built upon the Neo's emphasis on productivity across multiple screens, allowing users to better manage workflows on single or multi-monitor setups. These adaptations helped shape 's focus on intuitive, flexible computing experiences. The Neo's dual-screen vision found realization in Microsoft's Surface Duo lineup, which evolved the concept into a portable Android-based device. Launched in 2020, the original featured two screens connected by a hinge, enabling similar multitasking scenarios to those demonstrated on the Neo, albeit in a smartphone form factor. This line progressed with the in 2021, incorporating refinements like improved cameras and processors while retaining the foldable productivity ethos. Dual-screen ideas also influenced other hardware, such as the X1 Fold, a foldable announced in 2020 that supports versatile modes for work and portability, echoing the Neo's modular form factors. The Surface Neo's announcement sparked an industry-wide interest in foldable and dual-screen PCs, contributing to a trend that accelerated in the 2023-2025 period without direct replication of its design. Manufacturers like explored foldable laptops, with prototypes and plans for 17-inch models emerging around 2023-2024 to address hybrid work needs, though no such product has been released as of November 2025. Similarly, HP's Spectre Fold series, debuting in 2023, offered a 17-inch device with multiple usage modes, advancing the flexible hardware category popularized by early concepts like the Neo. Culturally, the Surface Neo has been regarded as visionary , its compelling demos shaping perceptions of future productivity tools even as the device remained unrealized. The prototypes showcased innovative interactions, like spanning apps across screens, which inspired discussions on evolving PC form factors and influenced developer focus on adaptive UIs. As of 2025, has no announced plans to revive the Neo, but its legacy endures in persistent elements of multitasking enhancements within Copilot+ PCs, where AI-driven features further optimize window management and workflow efficiency.

References

  1. [1]
  2. [2]
    Microsoft Surface Neo first look: the future of Windows 10X is dual-screen
    ### Microsoft Surface Neo Specifications, Features, Price, and Release Information
  3. [3]
    Microsoft won't release Surface Neo dual-screen PC in 2020 - CNBC
    Apr 9, 2020 · Microsoft won't be coming out with its Surface Neo dual-screened PC in time for the holiday season as originally planned, according to a person familiar with ...
  4. [4]
    Microsoft confirms Windows 10X is dead - The Verge
    May 18, 2021 · Microsoft is confirming today that it no longer plans to release Windows 10X. The operating was originally supposed to arrive alongside new ...
  5. [5]
    The inside story of how Microsoft killed its Courier tablet - CNET
    Nov 1, 2011 · Microsoft's decision to cancel its innovative Courier tablet computer a year and a half ago reverberates today, as the software giant plots strategy to catch ...Missing: Neo | Show results with:Neo
  6. [6]
    Why Microsoft could very well revive the Courier in 2018
    Dec 28, 2017 · The Courier was to feature two seven-inch displays and is understood as a digital Moleskine – primarily an inking journal that let users jot ...Missing: background | Show results with:background
  7. [7]
    Project Andromeda: The secret history of Windows on Surface Duo
    Jul 7, 2022 · Microsoft started development on the Andromeda project with the mindset that it was going to be a Windows device. It was decided early on that ...
  8. [8]
    Microsoft announces dual-screen Surface Neo, coming next holiday
    Oct 2, 2019 · The company unveiled the Surface Neo. It runs a new version of Windows called Windows 10X, but it won't be available until “next holiday.”
  9. [9]
    Here's everything Microsoft just announced at its big product event
    Oct 2, 2019 · The 13-inch starts at $999 and the 15-inch starts at $1199. Both are available for pre-order now and they launch Oct.22. There's also a new ...
  10. [10]
    Microsoft's Surface Neo was a glimpse of the future - Windows Central
    Rating 5.0 · Review by Zac BowdenAug 14, 2025 · The Surface Neo is a gorgeous 2-in-1 tablet that can also function as a laptop, provided you're okay with a cramped keyboard and screen. As a ...
  11. [11]
    It's been 1000 days since Microsoft unveiled the Surface Neo
    Jun 28, 2022 · Surface Neo is 1000 days old today, which is significant only because it hasn't been released yet. Will it ever ship? Probably not.
  12. [12]
    1000 days since announcement, more details about now ... - Neowin
    Jun 28, 2022 · According to sources in the company, the device's two displays had a resolution of 1440 x 1928 pixels each. The base model would offer 128GB ...
  13. [13]
    Surface reveals new holiday lineup and introduces a new category ...
    Oct 2, 2019 · Surface Neo is dual-screen device built for productivity on Windows 10X, an expression of Windows 10. A 360-degree full-friction hinge connects ...
  14. [14]
    Microsoft Surface Neo: A cheat sheet - TechRepublic
    Oct 3, 2019 · The Courier tablet project was cancelled in 2011, though it was replaced by the (non-folding) first-generation Surface tablet in 2012, marking ...Missing: background | Show results with:background<|control11|><|separator|>
  15. [15]
  16. [16]
    Microsoft Surface Neo: Everything you need to know - Tech Advisor
    Apr 13, 2022 · Microsoft Surface Neo: Everything ... We don't know the resolution of these displays, although the device will be 5.6mm thick and weigh 655g.
  17. [17]
    Surface reveals new holiday lineup and introduces a new category ...
    Oct 3, 2019 · A 360-degree full-friction hinge connects two 9” screens, enabling Surface Neo to adapt to whatever posture you need in the moment. When you ...Missing: dimensions | Show results with:dimensions<|control11|><|separator|>
  18. [18]
    Surface Neo Coming in 2020 with Dual 9-inch Screens | Tom's Guide
    Oct 2, 2019 · Pricing is yet to be announced. MORE: Surface Pro X Unveiled: SQ1 Processor, 1.6 pounds and New Slim Pen. You may like. Digiera Holomax ...
  19. [19]
    Microsoft unveils Surface Neo two-screened laptop - CNBC
    Oct 2, 2019 · The Surface Neo is scheduled to come out in time for the 2020 holiday season. Microsoft engineers have worked on foldable device concepts as far ...Missing: timeline | Show results with:timeline
  20. [20]
    Here's a closer look at Microsoft Surface Neo specs - Windows Central
    Feb 12, 2020 · The Surface Neo is comprised of two 9-inch LCD displays, strung by a 360-degree hinge for considerable flexibility. It results in a 13.1-inch spread once ...
  21. [21]
    Microsoft Surface Neo hands-on review: Touch the future
    Oct 2, 2019 · A polished metal seam (8.9 mm wide) runs between the two screens, hiding the hinge. Running a finger along it, I felt no bumps or deviations, ...
  22. [22]
    Introducing Windows 10X: enabling dual-screen PCs in 2020
    Oct 2, 2019 · Windows 10X will be available on dual-screen and foldable devices starting in the fall of 2020, in time for the holiday season. These will ...
  23. [23]
    Windows 10X is Microsoft's latest stab at a 'Lite' operating system
    Oct 2, 2019 · Microsoft's long-rumored Windows Lite has been officially revealed as Windows 10X, a stripped-down version of the Windows 10 operating ...<|separator|>
  24. [24]
    How Windows 10X runs Win32 applications - OSnews
    Feb 14, 2020 · Applications running inside the Win32 container are entirely isolated from the rest of the host Windows 10X operating system, and Windows 10X ...
  25. [25]
    Windows 10 X to support Win32 apps, Sandbox & other features
    Nov 21, 2019 · The container technologies enable support for Windows Store-delivered Win32 apps, traditional Win32 apps, Windows Sandbox, Windows Defender ...
  26. [26]
    Windows Sandbox architecture | Microsoft Learn
    Jan 24, 2025 · Windows Sandbox benefits from new container technology in Windows to achieve a combination of security, density, and performance that isn't available in ...
  27. [27]
    Windows 10X: Everything you need to know
    May 27, 2021 · Microsoft has canceled Windows 10X. Windows 10X was a new version of Windows that has been built from the ground up for new PCs, and was ...
  28. [28]
  29. [29]
    Microsoft: This is Windows 10X's new Wonder Bar for dual-screen ...
    Feb 12, 2020 · Microsoft's new Windows 10X for dual-screen computers like the Surface Neo tablet includes a new feature similar to Apple's MacBook Pro Touch Bar.Missing: interface | Show results with:interface
  30. [30]
    This is Microsoft's vision for dual-screen apps on Windows 10X and ...
    Jan 22, 2020 · Surface Duo or Surface Neo users can then span the app across both displays when they're in double-portrait or double-landscape layout.
  31. [31]
    Microsoft officially delays Surface Neo, dual-screen Windows PCs
    May 4, 2020 · Microsoft officially delays Surface Neo, dual-screen Windows PCs ... drag-and-drop functionality to the Eye Control gaze tracker, and the ...<|separator|>
  32. [32]
    Get started with eye control in Windows - Microsoft Support
    This guide helps you to set up and calibrate your eye tracking device for use with Windows eye control. We have tested it with the Tobii Eye Tracker 4C device; ...Missing: Neo touch targets
  33. [33]
    Accelerating innovation in Windows 10 to meet customers where ...
    May 4, 2020 · With Windows 10X, we designed for flexibility, and that flexibility has enabled us to pivot our focus toward single-screen Windows 10X devices ...
  34. [34]
    Microsoft officially acknowledges Windows 10X is coming first to ...
    May 4, 2020 · Microsoft officially acknowledges Windows 10X is coming first to single-screen devices ... Windows 10 May 2020/2004 update. As I noted recently, ...Missing: announcement | Show results with:announcement
  35. [35]
    How to get the Windows 10 May 2021 Update
    May 18, 2021 · Open your Windows Update settings (Settings > Update & Security > Windows Update) and select Check for updates.
  36. [36]
    Windows 10X Delayed to 2021, Loses Win32 Support - Thurrott.com
    Jul 20, 2020 · Citing multiple sources, Mary Jo Foley reports that Microsoft has delayed Windows 10X to Spring 2021 and won't rollout a dual-screen version until 2022.Missing: convergence | Show results with:convergence
  37. [37]
    Microsoft's modular Windows 10 version struggles with new issues
    May 15, 2020 · According to sources familiar with the development, Microsoft is struggling with the performance of Win32 apps when virtualized on 10X and ...
  38. [38]
    Microsoft Surface Neo reportedly won't be released in 2020 - CNET
    Apr 9, 2020 · Microsoft Surface Neo reportedly won't be released in 2020. In a delay appearing to stem from the COVID-19 crisis, no new Windows 10X devices ...
  39. [39]
    Microsoft's Windows 11 launch event: Here's what we know - ZDNET
    Jun 24, 2021 · The new UI looks largely like what Microsoft had planned for the now-cancelled Windows 10X, with a centered Start menu and dock. What else did ...
  40. [40]
    Panos Panay on building Windows 11 during a pandemic, Android ...
    Jun 25, 2021 · Microsoft was planning to ship Windows 10X, a simplified version of Windows made for dual-screen devices, on its Surface Neo device. The ...
  41. [41]
    How Microsoft built its folding Android phone - The Verge
    Sep 9, 2020 · The key principles of Surface Duo existed in Andromeda, though: two screens side by side, with a hinge that allowed the device to fold out into ...<|control11|><|separator|>
  42. [42]
  43. [43]
    Samsung reportedly plans to enter a new foldable market next year ...
    Dec 18, 2022 · Originally planned for this year, in 2023 Samsung will reportedly release a foldable laptop with a 17.3-inch OLED panel that folds down to ...
  44. [44]
    The HP Spectre Fold is the world's thinnest 17-inch foldable PC
    Sep 14, 2023 · The HP Spectre Fold is a 17-inch laptop with an OLED screen, a stylus, and AI onboard, and it will be available in October for $4999.99.<|control11|><|separator|>
  45. [45]
    4 years ago, Microsoft thought dual-screen devices were the future
    Oct 3, 2023 · Vaporware and failure ... Things didn't exactly go to plan, unfortunately. We all know it now, but the Surface Neo was a pipe dream; A product ...