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U-Haul

U-Haul International, Inc., commonly known as U-Haul, is an American company that provides do-it-yourself moving equipment rentals, self-storage facilities, and related services across . Founded in 1945 by Leonard "Sam" Shoen and Anna Mary Carty Shoen in , using $5,000 in savings and a , the company began by acquiring second-hand trailers to address the post-World War II demand for affordable moving options. Headquartered in , U-Haul operates as a of and maintains the largest rental fleet in the industry, consisting of approximately 193,900 trucks, 138,200 trailers, and 40,300 towing devices as of July 2025. With over 24,000 locations spanning all 50 U.S. states and 10 Canadian provinces, it serves as the leading provider for one-way and local moves, storage solutions, and portable container services like U-Box. From its inception in a family garage, U-Haul rapidly expanded by introducing one-way trailer rentals, enabling moves across most of the by the end of 1949 and into by 1955. The company pioneered innovations such as standardized trailer hitches, weather-resistant covers, and custom-manufactured equipment, while emphasizing a network of independent dealers to distribute services locally. Key milestones include reaching 75 years of operation in 2020 with a fleet of about 176,000 trucks and 127,000 trailers, and celebrating its 80th anniversary in 2025 amid continued growth in self-storage, which includes 2,046 facilities offering over 1,079,000 rentable units totaling 93.7 million net rentable square feet as of March 31, 2025. U-Haul's shares ownership costs among users through its rental system, a concept rooted in the founders' vision to make relocation more accessible and economical. Today, U-Haul supports a wide array of services beyond traditional , including business relocations, portable storage containers, moving supplies, and community initiatives like vehicle donation programs for veterans. The company operates 24/7 and requires only a standard for equipment , ensuring broad accessibility for DIY movers. With a focus on and local history through programs like SuperGraphics—artistic vehicle wraps depicting regional landmarks—U-Haul has transported cultural narratives alongside personal belongings for decades. As of fiscal 2025, its extensive network covers 90% of the U.S. population within a 5-mile radius, solidifying its role as the premier resource for affordable, self-directed mobility.

Overview

Business Model and Operations

U-Haul operates primarily as a do-it-yourself (DIY) moving and storage provider, renting trucks, trailers, and towing equipment to individuals and businesses for self-service relocations across North America. This core business emphasizes affordability and accessibility, allowing customers to handle their own moves without professional labor, a model that has defined the company's identity since its inception. U-Haul pioneered the one-way rental concept, enabling customers to pick up equipment in one location and drop it off at another to meet post-World War II relocation demands driven by population shifts and economic mobility. The company's revenue is derived mainly from three streams: equipment rentals, which account for approximately 64% of ; self-storage, contributing around 15%; with the Moving and Storage segment overall comprising 94% including ancillary moving services like U-Box portable containers, according to the fiscal 2025 . Equipment rentals encompass both one-way trips for long-distance moves and in-town rentals for local relocations, with pricing based on distance, duration, and vehicle size. Self-storage revenues come from a growing network of facilities offering secure unit rentals, while U-Box provides portable on-demand storage and shipping solutions that integrate with moving services. Overall, the Moving and Storage segment generates 94% of U-Haul Holding Company's consolidated revenue. Operationally, U-Haul maintains a vast distribution network comprising nearly 2,400 company-operated retail locations and over 21,600 independent dealers, totaling more than 24,000 sites across the and . This hybrid model leverages independent dealers—often gas stations, hardware stores, or auto repair shops—for local access while centralizing , maintenance, and inventory tracking through integrated systems to optimize equipment availability and utilization. Key processes include seamless reservations via the U-Haul or , which sync with physical pickups at locations, and handling seasonal demand fluctuations, particularly peaks during the summer moving season when relocations surge due to school schedules and favorable weather. The fleet, consisting of tens of thousands of trucks and trailers, undergoes regular rotation and maintenance to ensure reliability, with one-way rentals repositioning vehicles to balance regional .

Market Position and Key Metrics

U-Haul maintains a dominant position in the U.S. do-it-yourself (DIY) moving truck rental market, holding over 50% , significantly ahead of competitors such as Penske Truck Rental and Budget Truck Rental. This leadership is supported by its extensive network of approximately 24,000 locations across all 50 U.S. states and 10 Canadian provinces, enabling broad accessibility for customers. The company's iconic orange trucks and trailers enhance brand recognition, contributing to its status as the preferred choice for millions of DIY movers annually. In fiscal year 2025, ending March 31, 2025, U-Haul reported total revenues of $5.83 billion, marking a 3.6% increase year-over-year from $5.63 billion in fiscal 2024. Net earnings for the year stood at $367.1 million, a decline from $628.7 million in the prior year, largely due to increased fleet depreciation expense and reduced gains on the sale of retired rental equipment, which together decreased earnings by nearly $260 million. The rental fleet, as of March 31, 2025, comprised approximately 192,100 trucks, 137,500 trailers, and 39,700 towing devices, reflecting ongoing investments in capacity despite market fluctuations in used vehicle sales. Self-storage operations also showed resilience, with revenues reaching $897.9 million, up 8.0% year-over-year, and same-store occupancy rates at 91.9%, down slightly by 0.5% from the previous year. As of the first half of fiscal 2026 (ended September 30, 2025), net earnings available to shareholders were $247.9 million, with self-storage revenues up approximately 9% year-over-year in the second quarter. U-Haul exerts considerable influence in the moving industry through its annual U-Haul Growth Index, which analyzes one-way migration trends based on customer transactions to identify shifts. The 2024 U-Haul Growth Index (released in 2025), based on one-way customer transactions, highlighted the top growth states as , , , , and , underscoring patterns of toward the South. This data serves as a key resource for real estate, , and , reinforcing U-Haul's role beyond rentals into demographic insights. While primarily focused on , the company has pursued select international partnerships to extend its reach, though its core operations remain centered in the U.S. and .

History

Founding and Early Expansion (1945–1970s)

U-Haul was founded in 1945 by Leonard Samuel Shoen, known as L.S. Shoen, and his wife, Anna Mary Carty Shoen, in , amid post-World War II economic shifts that created a shortage of trailers for returning veterans and westward migration. The couple started the business in the garage owned by Anna Mary's family with an initial investment of $5,000, acquiring the first trailers from local welding shops or second-hand private owners, which were rented out for $2 per day. This launch addressed the need for affordable, accessible moving solutions, introducing the "Do It Yourself" concept that empowered customers to handle their own relocations without professional movers. The company's early innovation centered on the inaugural U-Haul trailer in , designed for simplicity and affordability, which quickly gained traction through a franchised dealer model partnering with gas stations and service outlets. By 1951, U-Haul was formally incorporated as U-Haul International, marking a key step in structuring its growing operations. Expansion accelerated, reaching 1,000 dealers by 1954 as the network spread from the across the , covering routes from to and to . Financial challenges emerged in the mid-1950s amid rapid scaling and economic pressures, which were addressed through the 1952 Fleet Owner Program—a financing plan that provided capital for growth by allowing individuals and groups to own shares of the rental fleet. Family involvement deepened during this era, with Shoen's children receiving training in core operations and assuming key roles to support the business's stability. In the , U-Haul adapted to the burgeoning U.S. by expanding into truck rentals, beginning with in-town options in 1957 and pioneering one-way long-distance rentals in 1960 to facilitate easier cross-country moves. By 1970, the dealer network had grown to nearly 14,000 locations, solidifying national presence. During this decade, U-Haul introduced standardized trailer hitches for universal vehicle compatibility, establishing itself as the world's largest installer of permanent trailer hitches and enhancing reliability for customers.

Growth and Challenges (1980s–2000s)

During the 1980s, U-Haul significantly expanded its self-storage operations, which had initially been introduced in 1974 to meet growing demand for personal storage solutions. By 1980, the company offered self-storage at more than 600 locations comprising 60,000 rooms, with that figure nearly doubling over the subsequent years through strategic purchases and renovations of existing facilities. The expansion included acquisitions of regional competitors, enabling U-Haul to build a nationwide network that reached approximately 12,000 dealer locations by 1990, solidifying its presence in the do-it-yourself moving and storage sector. Internal family conflicts marked a turbulent period for U-Haul in the mid-1980s and . In 1986, Edward "Joe" Shoen assumed the role of CEO after his father, founder L.S. Shoen, was ousted amid escalating disputes over company control. These tensions erupted into a protracted takeover battle among Shoen family members during the , involving lawsuits and allegations of mismanagement that divided the family into factions. The conflict reached a climax in 1994 when a Maricopa County awarded $1.47 billion to a group led by L.S. Shoen's other children, holding Joe Shoen's faction liable for breaches related to stock valuations and ; the settlement was later reduced through appeals but underscored the deep rifts within the founding family. The ongoing disputes contributed to financial strains, culminating in AMERCO filing for Chapter 11 bankruptcy protection in 2003; the company emerged from bankruptcy in 2004 under Joe Shoen's continued leadership. The 1990s and 2000s brought economic challenges for U-Haul, including reduced demand for moving services during the 2001 recession, which strained the industry as consumer mobility declined amid job market uncertainty. To mitigate risks, the parent company AMERCO pursued diversification beyond core rentals, expanding into insurance through its subsidiary Oxford Life Insurance Company—established in 1965 but grown as a provider of life, annuity, and Medicare supplement products—and real estate investments tied to self-storage facilities. AMERCO, which had been publicly traded since its incorporation in 1969, continued operations on major exchanges during this era to support these initiatives. The 2008 financial crisis further tested U-Haul's resilience, prompting responses such as ongoing fleet modernization efforts to enhance fuel efficiency and reduce operational costs amid volatile energy prices and economic contraction. By 2000, U-Haul commanded a dominant share of the trailer rental market, estimated at over 50% of the do-it-yourself segment, though this position drew antitrust scrutiny from regulators over aspects of its independent dealer contracts, which were alleged to limit competition. Earlier investigations in the had similarly examined U-Haul's practices for monopolistic tendencies, reflecting ongoing regulatory attention to its market dominance.

Modern Developments (2010s–Present)

In the , U-Haul advanced its digital capabilities to enhance customer accessibility and operational efficiency. The company introduced its in 2012, enabling users to rent and return trucks or trailers directly from their phones, which marked a significant step in mobile-first reservations. By 2015, updates to the app, including features, further streamlined services for on-the-go customers. These developments built on earlier online booking systems, facilitating a shift toward integrated digital platforms amid rising demand for convenient self-moving solutions. U-Haul expanded its service portfolio during this period, with notable growth in portable storage and ancillary offerings. The U-Box portable container service saw increased adoption starting around 2012, providing flexible moving and storage options that complemented traditional rentals. sales and hitch installations became more prominent as bundled services, contributing to revenue diversification, with from company-operated locations rising in subsequent years. The 2020s brought further focus on , particularly during the , when surges in residential moves drove higher utilization of online reservations and delivery services. Key strategic moves included acquisitions and adaptations to market challenges. In 2021, U-Haul acquired multiple self-storage facilities, such as a site in , to bolster its network amid growing demand for storage solutions. Post-2020 supply chain disruptions caused delays in truck production from primary suppliers and , prompting the company to maintain long-term partnerships for fleet replenishment. By fiscal 2025–2026, these efforts supported a 7.4% increase in , largely from U-Box growth. The 2025 midyear migration trends report highlighted increased southward moves, with states like leading inflows based on one-way rental data from to . Marking its 80th anniversary in 2025, U-Haul emphasized sustainability through expanded reporting on practices, earning recognition for innovations in and . This milestone underscored the company's evolution under continued family leadership, adapting to contemporary shifts while maintaining its core role in do-it-yourself moving.

Products and Services

Rental Equipment

U-Haul's rental equipment primarily consists of a vast fleet of moving trucks, trailers, and complementary accessories designed to facilitate relocation and needs. As of mid-2025, the company maintains approximately 193,900 trucks and 138,200 trailers, enabling widespread availability across . This fleet supports a range of sizes tailored to different move scales, from small apartments to large households, emphasizing user-friendly features for non-professional drivers. The truck lineup includes 10-foot moving trucks suitable for studio or one-bedroom moves with interior dimensions of about 9'11" x 6'3" x 6'1" and a of up to 2,850 pounds, up to 26-foot box trucks capable of handling three- to four-bedroom homes with over 1,600 cubic feet of space and a maximum load of around 12,859 pounds. All trucks feature automatic transmissions for ease of operation and low-deck designs with EZ-Load ramps, typically at a 33-inch or lower, to simplify loading and unloading heavy items like furniture or appliances. Fuel efficiency across these trucks generally ranges from 10 to 12 miles per , depending on load and terrain, with smaller pickups achieving up to 19 . In 2024, U-Haul initiated pilots for electric vehicles in collaboration with , testing electrified platforms like the P7-S to integrate sustainable options into the fleet without disrupting core operations. Trailers complement the trucks with enclosed cargo models in sizes from 4x8 feet (142 cubic feet capacity, up to 1,650 pounds ); 5x8 feet (208 cubic feet capacity, up to 1,800 pounds ); to 6x12 feet (nearly 400 cubic feet, up to 2,500 pounds), ideal for protecting goods during transit. Open trailers, such as the 5x8-foot model, suit or hauls, while auto transport trailers accommodate up to two vehicles (depending on weight) with a maximum load capacity of 5,290 pounds. In , U-Haul introduced the Toy Hauler, a 16-foot flatbed trailer with a maximum load of 6,845 pounds, designed for transporting larger recreational vehicles. Towing capacities extend to 7,500 pounds for heavy-duty configurations, supported by compatible hitch systems including 1-7/8-inch, 2-inch, and 2-5/16-inch ball sizes to match various customer vehicles. Accessories enhance load security and handling, including utility and furniture dollies for maneuvering items like refrigerators or bookcases, with four-wheel designs offering tight turning radii for indoor use. Furniture pads protect surfaces from scratches, while ratchet straps and tie-downs—such as PRO Grip models—secure cargo against shifting, and integrated ramps on trucks and trailers aid in loading bulky objects. For safety, U-Haul implemented a policy in late prohibiting trailer rentals to drivers of Explorers (all model years, with particular concerns for 1993–2002 due to historical stability issues tied to tire failures), based on elevated risks from incidents. Maintenance practices focus on reliability, with regular servicing to support fleet rotation through sales of used vehicles after typical service lives of several years, ensuring newer models enter circulation. Load-securing features, such as interior tie-down points and aerodynamic designs on trailers, promote efficient and stable , aligning with broader operational protocols.

Self-Storage and Portable Solutions

U-Haul provides traditional self-storage services through more than 2,000 facilities across the and , offering a range of sizes from 5x5 feet lockers suitable for small items to 10x30 feet spaces for larger . Many locations include climate-controlled s maintained between 65 and 85 degrees to safeguard belongings from extreme temperatures and humidity. Monthly rates for these s typically range from $70 to $280, depending on size, location, and features like climate control or drive-up . Complementing fixed storage, U-Haul's U-Box program offers portable solutions introduced in as a flexible alternative for moving and temporary storage. Each U-Box , constructed from durable, pest-resistant , measures 5 feet wide by 8 feet long by 7.5 feet high externally, providing 257 cubic feet of interior space and supporting up to 2,000 pounds. These weatherproof units are delivered directly to customers' locations, loaded at the user's pace, and then transported via truck or rail, making them particularly advantageous for long-distance relocations where traditional storage access is limited. By 2024, the U-Box service had expanded internationally, with deliveries to over 75 countries to support global moves. Key features across U-Haul's storage offerings enhance and , including 24/7 gated access at select facilities, cameras monitoring common areas, and individually alarmed units to deter unauthorized entry. Customers can purchase packing supplies such as boxes, tape, and padding directly on-site or online, streamlining the preparation process. The self-storage and U-Box services integrate seamlessly with U-Haul's rental equipment, allowing users to combine container delivery with or trailer rentals for end-to-end moving solutions. In terms of recent performance, U-Haul's self-storage segment reported a 9.7% increase in the second quarter of 2026 compared to the prior year, reaching higher averages per occupied square foot despite a 3.5% dip in same-store occupancy as normalized post-pandemic. This reflects ongoing investments in capacity, including additions of millions of square feet in rentable space annually.

Ancillary Offerings

U-Haul provides supplementary options to protect customers during rentals, which are typically bundled and offered at the point of checkout. Safemove coverage includes a for the rental equipment, protection against damage or up to $25,000, and limited medical and life coverage up to $1,000 per person. Safetow, designed for trailer and rentals, covers damage to the towing vehicle or transported mobiles, providing layers of protection for auto transport scenarios. The company sells a range of packing and moving supplies to facilitate moves, available both in-store and online with options for or shipping on orders over $100. These include various sizes of moving boxes, packing tape, bags, and protective materials like and furniture pads, allowing customers to purchase essentials tailored to their needs. Additional services extend beyond core rentals, enhancing convenience for customers. U-Haul offers professional hitch installation at many locations, positioning itself as North America's leading trailer hitch provider. refills are available for grills, RVs, and other equipment, with services varying by location based on local pricing and tank exchange policies. Through the MovingHelp platform, U-Haul refers customers to local labor providers for packing and unpacking assistance, particularly for U-Box containers, where options include loading, unloading, or full-service handling. U-Haul collaborates with partners in the multifamily sector to streamline moves, such as through an exclusive with Moved that integrates services into tenant and offboarding processes for communities. Auto transport add-ons, like trailers for vehicles, can be bundled with truck to support comprehensive relocation needs. These ancillary offerings integrate briefly with truck rentals by allowing bundled purchases of supplies and during , while tying into solutions through compatible packing materials for U-Box units. U-Haul's mobile app includes the My Belongings Organizer tool, enabling users to digitally track and label packed items for better inventory management during moves.

Corporate Structure and Sustainability

Ownership and Subsidiaries

U-Haul Holding Company (NYSE: UHAL), formerly AMERCO and founded in 1945, functions as the for U-Haul, which operates as its principal and accounts for approximately 94% of the parent's consolidated revenue in fiscal 2025. The company oversees a diversified portfolio of businesses, with U-Haul's moving and storage operations forming the core, supplemented by insurance and entities that help buffer against fluctuations in rental demand. Edward "Joe" Shoen has served as chairman since 1986 and as president and CEO since 1987, providing long-term leadership rooted in the founding Shoen family legacy. Key subsidiaries include U-Haul International, Inc., which manages the primary rental equipment and self-storage operations; Amerco Company, responsible for acquiring and managing properties used in storage facilities; and Oxford Life Insurance Company, acquired in 1997 through the purchase of its parent Oxford Financial Corporation, offering products including those tailored to moving and relocation needs. These entities operate under the parent's oversight, with U-Haul International handling the bulk of day-to-day moving services while the others provide supportive and financial products. Corporate governance at U-Haul features a shaped by the resolution of intra-family disputes in the 1990s, which solidified control under and emphasized stable, family-influenced decision-making. The company maintains an Amended and Restated Employee Savings, Profit Sharing, and , which extends stock ownership benefits to 33,000 associates across its operations as of fiscal 2025, fostering alignment with shareholder interests. Financial oversight is conducted through regular SEC filings, including annual and quarterly reports; the fiscal 2025 10-K highlights how diversified holdings in and mitigate volatility in the core rental business, contributing to overall stability amid economic cycles. The most recent quarterly results for Q2 fiscal 2026, released on November 5, 2025, reported net earnings of $105.6 million. As of November 14, 2025, U-Haul Holding Company's stands at approximately $9.3 billion, with U-Haul comprising the majority of assets, including a rental fleet valued at around $4 billion in net for trucks, trailers, and related equipment.

Environmental and Innovation Efforts

U-Haul has integrated into its core operations through a commitment to principles, emphasizing , , and resource conservation to minimize environmental impact. The company pursues proactive solutions for , , and waste reduction by adhering to a "reduce, adaptively-reuse, and recycle" framework across its products and services. Key initiatives include the Take-A-Box, Leave-A-Box program, which facilitates the annual exchange of nearly one million moving boxes among customers, diverting significant waste from landfills and reducing the need for new manufacturing that consumes energy and raw materials. Additionally, U-Haul's Sustainable Modular Storage () program, operational since the 1970s, repurposes retired truck van bodies into self-storage units, avoiding the extraction and processing of new materials such as , , and steel. In recognition of these efforts, U-Haul received the 2025 Smart Energy Decisions' Innovation Award for Circularity, the sole honor in its , for decades of dedication to reducing resource extraction, use, and emissions through practices. The award highlighted programs like adaptive building , initiated in , which prioritizes renovating existing structures over new construction to promote infill development and incorporate features. U-Haul's moving boxes, made with up to 90% post-consumer recycled content, further support this circular approach by enabling easy at the end of use. The company aims to achieve goals through dedicated Re-Use Centers that process and redistribute equipment. To address emissions, U-Haul is developing comprehensive climate-change strategies to manage and mitigate outputs while integrating technologies into its fleet and operations. In 2024, the company began evaluating a class 5 electric platform from to support fleet electrification, marking an early pilot toward transitioning its rental vehicles to lower-emission alternatives. Complementing this, the U-Box Load Share program allows customers to share trailer space, reducing road trips, fuel consumption, and carbon emissions by optimizing load efficiency and promoting shared mobility. These innovations align with U-Haul's broader goal of enhancing alongside .

Controversies and Safety

Equipment and Operational Safety Issues

U-Haul trailers have been associated with stability issues primarily due to high centers of gravity when improperly loaded, which can lead to side-to-side sway during towing. This sway is exacerbated by factors such as uneven weight distribution, high speeds, crosswinds, or inadequate hitch setup, potentially causing loss of control and rollovers. To mitigate this, U-Haul recommends loading heavy items low and forward to maintain a low center of gravity and proper tongue weight of 10-15% of the trailer's total weight. A notable example of these stability concerns arose in the early 2000s with Explorers towing trailers. In , U-Haul implemented a policy prohibiting trailer rentals to drivers of Explorers, citing excessive liability from rollover lawsuits linked to the vehicle's design and Firestone tire failures. Federal regulators had connected at least 271 deaths to Explorer rollovers, many involving tread separation on tires while , which heightened sway and instability risks. U-Haul trucks, particularly older models in the pre-2010 fleet, have faced for brake-related incidents, including failures attributed to poor or defects. Reports of brake issues have contributed to accidents, such as a 2014 Wisconsin incident where faulty s on a U-Haul led to a collision with an . The Federal Motor Carrier Safety Administration's 2014 rental study outlined U-Haul's multi-level programs and found no vehicle defects, including brakes, as critical reasons in fatal rental crashes analyzed from 2005-2010. While specific NHTSA investigations into U-Haul incidents from 2015-2020 were not identified, Operational safety risks with U-Haul rentals often stem from inexperience, as the do-it-yourself model attracts individuals unfamiliar with handling large . Inexperienced renters may struggle with size, turning radii, or maneuvers, increasing accident likelihood. According to the FMCSA's rental truck safety study, drivers of rental trucks were the critical reason for 44% of fatal crashes involving these , compared to lower rates for non-rental commercial trucks. A 2007 investigation further documented how U-Haul's practices, including renting to novice drivers without rigorous checks, contributed to higher towing accident rates. In response to these issues, U-Haul has implemented preventive measures, including mandatory online safety videos and printed guides emphasizing proper and loading techniques. Customers must review on trailer hitching, sway prevention, and driving tips before rentals. Additionally, U-Haul offers optional sway control devices and hitches for purchase, which help stabilize trailers by redistributing load and reducing lateral movement. These efforts aim to address equipment and operational hazards, though trailers continue to pose ongoing concerns compared to trucks in crash avoidance . In November 2025, a $1 million lawsuit was filed against U-Haul and over a and involving a 26-foot U-Haul based on a Ford F-650 chassis, alleging safety defects contributed to the incident.

Legal Disputes and Regulatory Actions

In the , AMERCO, U-Haul's parent company, faced intense internal conflict through the Shoen family litigation, a series of lawsuits over corporate control and duties. The most prominent case, Shoen v. Shoen, resulted in a 1994 Arizona jury verdict awarding founder and six of his children approximately $1.47 billion in compensatory damages against son Edward Shoen, his brother , and other executives, citing breaches including the improper allocation of shares to consolidate power. This massive judgment exacerbated financial pressures, contributing to AMERCO's Chapter 11 filing in 2003 to restructure debts exceeding $1.5 billion. The family disputes persisted into the with minority shareholder actions alleging and unfair transactions. For instance, suits claimed improper transfers of over $200 million in assets to self-storage entities controlled by certain Shoen family members, including loans and management agreements that favored insiders. One such case, involving claims of breaches related to these dealings, spanned nearly a decade before being dismissed with prejudice in 2012, with AMERCO describing it as baseless harassment and noting court costs exceeding $9 million across related actions. Antitrust scrutiny has also marked U-Haul's history, particularly regarding dealer agreements. Although a Department of Justice probe into exclusive dealer contracts did not yield public enforcement actions, the company adjusted policies by 2003 to permit multi-brand operations at dealerships, reducing exclusivity requirements. More concretely, in 2010, the charged U-Haul International and AMERCO with violating Section 5 of the Act by inviting rival Budget Truck Rental to collude on one-way truck rental prices through communications from U-Haul's CEO to regional managers and dealers. The matter settled via a consent order, barring such invitations for 20 years and requiring compliance training, without admitting wrongdoing. Regulatory actions have targeted U-Haul's and operational practices. The 's 2010 case highlighted misleading communications that could distort competition, while in May 2025, the nonprofit Truth in Advertising filed a with the and state attorneys general, accusing U-Haul of deceptive tactics in truck rental ads—promising base rates like $19.95 per day but burying mileage surcharges, environmental fees, and other add-ons across multiple webpages until checkout. Labor-related disputes in the 2020s involved investigations into dealer and worker classifications, alleging U-Haul misclassified moving helpers and independent dealers as non-employees, denying overtime, commissions, and benefits under state wage laws; one such investigation was closed without further action. A 2024 class action settlement resolved claims over data breaches affecting customers in 2022 and 2023, where U-Haul agreed to pay $5.085 million for failing to safeguard personal information, providing up to $100 per claimant without proof of loss. On the regulatory front, the Occupational Safety and Health Administration issued fines totaling $52,144 against U-Haul entities in 2023 for serious workplace safety violations at facilities, including inadequate hazard communication and machine guarding. In May 2025, U-Haul permanently banned three individuals associated with the white supremacist group Patriot Front after they rented trucks to transport members concealed in cargo holds for a demonstration, breaching rental terms. Later in 2025, U-Haul faced public backlash and boycott calls after its facilities were used by Immigration and Customs Enforcement (ICE) for raids leading to arrests, including incidents in Burbank, California, in October and November. These actions underscore ongoing oversight of operational transparency and compliance, separate from equipment-specific safety incidents litigated elsewhere. In November 2025, federal charges were filed against a California man accused of driving a U-Haul truck toward U.S. Coast Guard officers.

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