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B&H Photo

B&H Photo Video is a privately held American retailer specializing in , video, , , and related electronics equipment, founded in 1973 by Blimie and Herman Schreiber as a small storefront in Manhattan's neighborhood. The company has grown into the largest non-chain photo and video retailer , operating a "SuperStore" on 9th Avenue in with over 400,000 products in inventory, complemented by a robust platform that ships internationally. It employs thousands of staff, many from Jewish communities, and emphasizes expert customer service through specialized departments and in-house demonstrations. Owned by members of the Hasidic Jewish sect, B&H adheres strictly to religious practices, including closing the physical store after early Friday afternoons, suspending online orders throughout and major , and providing kosher food options—commitments that have sustained its reputation for integrity amid economic challenges but also sparked multiple lawsuits alleging in pay and facilities favoring Jewish over non-Jewish or employees.

History

Founding and Early Development

B&H Photo was founded in 1973 by Blimie and Herman Schreiber, a husband-and-wife duo, as a small specialty retailer at 17 Warren Street in Manhattan's neighborhood. The company's name derived from the founders' first initials, reflecting its origins as a family-operated "mom and pop" enterprise initially staffed by three employees and focused on selling cameras, , and related accessories. In its formative years, the Warren Street location operated in cramped quarters with rudimentary processes, including handwritten sales slips and coordination for warehouse fulfillment from adjacent spaces stacked with inventory. This hands-on approach supported steady growth amid City's competitive market, where the store cultivated loyalty through direct and a commitment to stocking reliable equipment during the analog era's peak. By the late 1980s and early 1990s, increasing demand prompted relocation to a larger site on 17th Street, allowing for expanded floor space and product variety while maintaining the core emphasis on and video gear. This shift facilitated the introduction of a mail-order catalog, broadening reach beyond walk-in traffic and positioning B&H as an emerging leader in non-chain specialty retail before digital commerce transformed the industry.

Expansion and Key Milestones

In the late 1970s, B&H Photo relocated from its original location to 119 West 17th Street in Manhattan's Photo District, enabling the expansion of its inventory beyond basic film and cameras to a broader array of products. This move supported initial growth in physical retail space and product diversification, laying the groundwork for the company's evolution into a comprehensive retailer. A pivotal milestone occurred in 1997 when B&H shifted to its current flagship "SuperStore" at 420 Ninth Avenue, near 34th Street, significantly increasing floor space and accessibility near . This relocation facilitated aggressive and rapid scaling, with the store expanding to encompass , video, and equipment alongside gear. By 2007, a second sales floor was added, bringing the total space to over 70,000 square feet and enhancing on-site display capacity for thousands of items. Parallel to physical growth, B&H developed its online presence in the late , transitioning from mail-order s to a robust platform that complemented the brick-and-mortar operation. This digital expansion drove inventory growth, with the surpassing 250,000 items by 2011 and exceeding 400,000 products by 2018, spanning cameras, lenses, drones, , and mobile devices. Employee numbers also scaled markedly, from three at founding to over 2,000 by 2023, reflecting sustained operational expansion. The company's 50th anniversary in marked another key benchmark, underscoring five decades of non-chain retail dominance in specialized without acquisitions or . This longevity stems from consistent investment in efficiency and customer education, maintaining competitiveness against larger online giants through specialized expertise and same-day shipping capabilities.

Bild Expo and Industry Events

Bild Expo, presented by B&H Photo, debuted on September 6–7, 2023, at the Javits Center in New York City to commemorate the company's 50th anniversary. The event, named after the Yiddish word for "image," gathers professionals and enthusiasts in photography, video, filmmaking, and audio production for presentations, workshops, and equipment demonstrations. It provides free admission, over 100 speakers, and more than 250 exhibitors offering hands-on experiences. The 2025 iteration of Bild Expo occurred on June 17–18 at the same venue, expanding on prior formats with main stage talks, portfolio reviews, photo walks led by instructors like Brandon Woelfel, and interactive show floors. Speakers included photographers such as and Scott Kelby, focusing on creative inspiration and skill-building. B&H positions the expo as a , filling a void left by discontinued events like Photo Plus Expo, emphasizing accessibility over commercial trade shows. Beyond Bild Expo, B&H Photo participates in industry events via its dedicated Event Space in , hosting specialized conferences and workshops. The Conference targets portrait, wedding, and event photographers with instruction, networking, and sessions. Similarly, Optic West features presentations, trade expos, photo critiques, contests, and experiential outings like whale-watching expeditions. These initiatives underscore B&H's role in fostering education and professional growth within the creative sectors it serves.

Business Operations

Retail and Online Presence

B&H Photo operates its flagship retail location, known as the NYC SuperStore, at 420 9th Avenue in , . The store occupies over 70,000 square feet across multiple floors, featuring extensive showrooms for , video, audio, and equipment, along with specialized areas for demonstrations and customer consultations. Originally relocated to this site in the late 1990s from smaller locations, it expanded with an additional sales floor in 2007 to accommodate growing inventory demands. The SuperStore supports in-store pickup for online orders and hosts events, positioning it as a central hub for professionals and enthusiasts in the region. In March 2025, B&H acquired a 21-story building at 333 West 34th Street for $150 million, including a 35,256-square-foot retail space purchased for $21 million, signaling plans for further physical expansion amid Manhattan's competitive real estate market. Complementing its physical operations, B&H maintains a dominant online presence via bhphotovideo.com, which has evolved into a primary sales channel since the company's early adoption of e-commerce. The platform offers free expedited shipping on most orders exceeding $49 to the contiguous United States, with international shipments handled primarily through DHL Express, calculated based on weight, value, and destination. Features include real-time order tracking, a used equipment trade-in program with prepaid shipping labels for U.S. customers, and dedicated support lines for expert advice, enabling seamless access to over 50 years of specialized inventory. This hybrid model leverages the store's curation expertise for online fulfillment, contributing to B&H's reputation as a leading U.S. electronics retailer.

Product Offerings and Supply Chain

B&H Photo specializes in a broad selection of photography, videography, and related electronics, offering over 250,000 items across multiple categories. Primary product lines include digital cameras such as mirrorless, DSLR, and point-and-shoot models; lenses and accessories; film cameras and media; pro video equipment like camcorders and studio gear; lighting and grips; professional audio systems; drones; computers and networking hardware; televisions and home entertainment; audio-visual integration tools; optics and binoculars; and surveillance systems. The retailer serves as an authorized dealer for major manufacturers including Canon, Nikon, Sony, Fujifilm, Panasonic, and Olympus, ensuring access to new models and warranties. In addition to new merchandise, B&H maintains a dedicated used department featuring inspected and repaired secondhand equipment, including cameras, lenses, computers, and pro gear, often sourced through customer trade-ins and direct purchases. This segment caters to budget-conscious buyers and collectors, with items graded for condition and backed by the company's service department for repairs. B&H's emphasizes direct relationships with manufacturers and suppliers, facilitated through a vendor onboarding process for new partners. The company stocks its extensive in a New York City-based warehouse exceeding the size of a , enabling rapid fulfillment and same-day or next-day shipping for most orders. Logistics operations include domestic free expedited shipping on qualifying items and international delivery primarily via Express, with rates based on weight, value, and destination. management supports high-volume and B2B distribution, with daily updates to pricing and availability across millions of SKUs when integrated with partner platforms. This model minimizes stockouts for professional users while maintaining competitive pricing through bulk sourcing and efficient systems.

Workforce and Management Practices

B&H Photo employs approximately 2,167 workers across its retail stores, warehouses, and corporate functions, with operations centered in and . The workforce includes a notable contingent of long-tenured staff, some with over 40 years of service, underscoring the company's status as a family-owned enterprise founded in 1973. Owned and managed by Hasidic Jews of the , B&H structures its scheduling around religious observances, closing physical locations and suspending online order processing from Friday sunset through Saturday night for , as well as on major ; this practice, maintained despite potential lost revenue, requires employees to adhere to non-operational shifts during those periods. The firm offers a robust benefits package, including affordable health insurance options, 401(k) matching that escalates with years of service, life insurance, pre-tax transportation subsidies, employee product discounts, and 20-30 days of paid time off annually, positioning these perks as central to employee retention. Labor relations have featured unionization drives, particularly among warehouse staff; in October 2015, about 200 warehouse employees voted 200-88 to join the , citing hazards like inadequate safety equipment and ergonomic issues, though B&H responded by shifting those operations to , effectively bypassing the effort. In December 2017, retail workers ratified their initial agreement with the USW following a supervised . Management emphasizes expertise-driven , with training focused on product knowledge to assist clients in selections, fostering a culture where staff act as "creative partners." Aggregate employee reviews rate the environment at 3.0-3.3 out of 5, praising family-oriented and benefits while critiquing limited promotion paths and work-life balance amid high-volume operations.

Philanthropy and Community Engagement

Charitable Initiatives

B&H Photo engages in charitable activities primarily through in-kind donations of equipment and support for youth-oriented educational nonprofits focused on photography and environmental skills. One key example is its involvement with the in Brooklyn's Bushwick neighborhood, which provides nautical and to students from underserved communities. A B&H employee, underwater products specialist , delivered specialized training in to prepare students for annual diving trips to , beginning in , and personally lent strobes, arms, and fiber optic cables for their use. Complementary equipment donations to the program, including cameras and housings from manufacturers like Olympus and Sea & Sea, were facilitated in connection with these efforts. The company also maintains a long-term sponsorship as a program partner for NYC Salt, a nonprofit that delivers intensive instruction to high students in , emphasizing empowerment through visual storytelling. This partnership, ongoing for over two decades, includes promotional and resource support to aid the organization's outreach to youth from diverse and under-resourced backgrounds. Beyond these targeted initiatives, B&H offers discounted pricing on equipment to registered nonprofits via cooperative purchasing programs, enabling broader access to professional gear for and charitable operations, though this constitutes commercial support rather than direct . Public records indicate no large-scale monetary charitable foundation or widespread donation campaigns associated with the company.

Educational and Industry Support

B&H Photo operates the EDU Advantage program, a free discount initiative launched to assist college-level students and educators by providing reduced prices on , video, , computers, and . Eligible participants, including those enrolled in accredited institutions or approved programs, receive discounts on thousands of items after verification via at [email protected] or by calling 866-276-1435. The program aims to lower barriers to acquiring professional-grade tools for academic and creative pursuits, with partnerships extending benefits to specialized groups such as filmmakers through collaborations like Filmmakers Academy. In addition to discounts, B&H supports educational institutions through sponsorships, including long-term backing of the , a hands-on school offering degrees in , acting, and since its inception over two decades ago. The company also funds youth-oriented initiatives, such as a partnership with NYC SALT providing an annual $10,000 Emerging Talent Scholarship and enhanced access to Nikon equipment for emerging photographers. Similar support extends to programs like the In-Sight Photography Project, which integrates photo education into school curricula and community partnerships, and the Newburgh Center for Children and Families' youth efforts. For industry support, B&H collaborates with professional organizations to foster and skill development, including a joint initiative with the American Society of Media Photographers (ASMP) chapter and the Black Kind Creative (BKC) to bridge gaps in business and creative training for young . These efforts prioritize practical access to resources and networks, drawing from B&H's position as a major supplier to professionals in and fields, though specific funding amounts beyond disclosed scholarships remain limited in public records.

Controversies and Legal Challenges

Discrimination Allegations and Lawsuits

In November 2009, four women filed a $7 million lawsuit against B&H Photo in , alleging after being denied jobs at the company's warehouse, claiming the retailer refused to hire women for certain roles in violation of , state, and federal civil rights laws. In February 2016, the U.S. Department of Labor filed a lawsuit accusing B&H of systematically discriminating against employees at its warehouse by paying them lower wages than non- white workers, denying promotions and benefits, subjecting them to , and providing unequal facilities such as inadequate restrooms, while also exclusively hiring men for entry-level laborer positions, thereby excluding women, , and most Asian applicants; the suit highlighted the absence of women's restrooms as evidence of exclusion of female hires. The 2016 case culminated in an August 2017 where B&H agreed to pay $3.22 million in back wages and monetary relief to over 1,300 affected class members, including female, , Asian job seekers, and current or former workers, without admitting wrongdoing; remedies included hiring an external consultant to review employment practices, annual training for managers on and prevention, and commitments to non-discriminatory hiring at its and facilities. In November 2018, three Mexican-American laborers—Raul Pedraza, Oscar Martinez, and Antonio Hernandez—sued B&H in for religious and , alleging the company provided Jewish employees with a $2,000 "" and two paid days off for newborns but denied these to non-Jewish workers; plaintiffs further claimed a involving slurs such as "stupid Mexicans," "," and statements that their religion was "fake," alongside pressure to recruit undocumented immigrants. The case reportedly settled confidentially without court filing. In July 2021, the U.S. filed a alleging B&H discriminated in hiring and promotions against women, African-Americans, Hispanics, and Asians at its headquarters and superstore from January 2011 to July 2021; a preliminary was reached, providing monetary awards to eligible applicants denied jobs or workers passed over for promotions, with claims processed via mailed notices and a deadline of August 5, 2024.

Responses and Settlements

In response to the 2016 lawsuit filed by the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP), B&H Foto entered into a in August 2017, agreeing to pay $3.22 million in back wages and monetary relief to over 1,300 affected class members without admitting liability. The decree addressed allegations of hiring against , , and Asian applicants by preferentially selecting men for entry-level positions from 2010 to 2015, as well as pay and promotion disparities for shipping workers, , and inadequate restroom facilities. As part of the agreement, B&H committed to hiring an independent workplace consultant to review employment practices, providing annual training for managers on and harassment prevention, and implementing other compliance measures. B&H categorically denied the OFCCP's claims throughout the process, describing them as "inaccurate" and "bizarre" in a February 2016 statement, particularly refuting assertions of racially segregated or unsanitary restrooms for workers, which company representatives called a "complete and utter lie" based on firsthand knowledge of facilities. In its official announcement of the settlement, B&H reiterated that it rejected the allegations of discriminatory hiring, promotion, and compensation practices, stating the resolution was pursued to avoid protracted litigation costs and to prioritize and federal contract growth, with the majority of funds directed to current and former employees. The company expressed confidence in its ongoing adherence to federal employment laws. A related claims process for the 2017 remained active into 2024, offering monetary awards to eligible women, African-Americans, Hispanics, and Asians who applied for jobs at B&H's or superstore between January 1, 2011, and July 21, 2021, or who worked during that period but were denied promotions due to alleged . Claim submissions closed on August 5, 2024, with distributions scheduled by December 2024, though no additional settlement amount beyond the original $3.22 million was specified. This 2017 resolution followed a prior 2007 settlement with the (EEOC), in which B&H agreed to pay $4.3 million to Hispanic warehouse employees for claims, again without admitting wrongdoing, covering issues like wage disparities and hiring preferences. In both cases, B&H maintained that the settlements enabled focus on business operations rather than endorsing the underlying accusations.

Awards and Industry Recognition

Customer Service and E-Commerce Honors

B&H Photo has received multiple recognitions for its , particularly in the photo and video equipment sector. In 2019, named it the top company for in the online photo category as part of its inaugural "America's Best " awards, based on a survey of over 28,000 U.S. shoppers evaluating factors such as trust, recommendations, and overall satisfaction. This accolade was reaffirmed in subsequent years, including 's 2022 recognition of B&H as one of America's Best for , derived from customer surveys and expert analysis across 141 categories. Similarly, in 2018, highlighted B&H for excellence in photo and video equipment through a comparable of retailers. More recently, in September 2025, B&H earned the #1 ranking in the Photo and Video equipment category in Newsweek's "Best of the Best" list, which assesses via surveys, , and metrics. In March 2025, Newsweek included B&H in its America's Most Loved Brands for technology shoppers, citing its commitment to expert advice and traditional approaches amid online retail dominance. Complementing these, B&H has maintained a consistent 5-star rating through the Shopper Approved Excellence , validated by thousands of verified customer reviews emphasizing reliability and responsiveness. In e-commerce-specific honors, designated B&H as one of 's Best Online Shops for , following independent surveys of over 10,000 shoppers and detailed testing of online platforms for usability, product quality, and post-purchase support. Broader trust metrics reinforce this, with ranking B&H as the #6 most trusted brand in in April 2025, out of 500 evaluated brands, based on consumer surveys gauging dependability in and . These awards collectively underscore B&H's emphasis on knowledgeable support and efficient online operations, distinguishing it in a competitive digital marketplace.

Content and Innovation Awards

B&H Photo has received for its instructional video series on the Explora platform, which provide in-depth guides on photography techniques and equipment use. In 2023, the series The Art of with Hugh Brownstone won in the Video > Series & Channels > How-to, Explainer & DIY category, highlighting practical methods demonstrated by instructor Hugh Brownstone using various cameras and lenses. In 2024, The Colors of with Ira Block earned a similar Webby Award, featuring portrait photographer Ira Block capturing subjects in with Alpha cameras to illustrate environmental portraiture and cultural documentation. These awards recognize B&H's production of accessible, expert-led content aimed at educating creators on real-world applications of gear and skills, drawing from collaborations with professional photographers. The , selected by the of Digital Arts and Sciences, emphasize high-quality online video that advances instructional media standards. In the realm of operational innovation, B&H Photo was awarded the Best in Show at Strategy World 2025 for its breakout session on migration. The presentation detailed a rapid shift to Strategy Cloud during peak operations, ensuring uninterrupted performance and scalability for demands without downtime. This peer-voted honor underscores B&H's application of technology to maintain resilience, reflecting data-driven strategies for handling high-volume transactions in the photo and video retail sector.

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