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ChowNow

ChowNow is an American technology company that provides a commission-free online ordering and marketing platform designed specifically for independent restaurants, enabling them to accept direct orders through their own websites and branded mobile apps while retaining full customer data and avoiding third-party delivery fees.^[1] Founded in 2011 by entrepreneurs Christopher Webb and Eric Jaffe, the company is headquartered in Culver City, California, and focuses on empowering local eateries to build sustainable direct-to-consumer relationships without the high commissions charged by aggregator apps like DoorDash or Uber Eats.^[2] As of 2024, ChowNow serves over 22,000 restaurant partners across the United States, processing millions of orders annually and having saved its clients more than $700 million in commission fees since inception.^[3]^[4] The platform's core offerings include customizable online ordering systems integrated with point-of-sale hardware, automated email and text marketing tools to drive repeat business, and optional delivery solutions through partnerships, all aimed at helping restaurants increase revenue while reducing operational costs.^[5] In December 2024, ChowNow appointed Kanika Soni, a veteran in consumer technology with prior leadership roles at Tripadvisor and The Walt Disney Company, as its new Chief Executive Officer to guide strategic growth amid evolving industry dynamics.^[6] Notable milestones include the 2024 acquisition of Cuboh, a virtual restaurant management platform, which enhances ChowNow's capabilities in streamlining multi-channel order fulfillment for complex operations.^[4] By prioritizing direct ordering, ChowNow addresses key pain points for small and mid-sized restaurants, such as data ownership and profit margins, positioning it as a key player in the shift toward restaurant-centric digital tools in the post-pandemic food service landscape.^[7]

History

Founding and Early Years

ChowNow was founded in 2011 by Christopher Webb and Eric Jaffe in Culver City, California.^[8]^[2] The co-founders were driven by a desire to empower independent restaurants, which were increasingly burdened by high commission fees—often 15-30% per order—imposed by third-party online ordering platforms like Grubhub and Seamless at the time.^[9]^[10] This motivation stemmed from their recognition that such fees eroded restaurant margins and limited direct customer relationships, prompting the creation of a more equitable alternative for local eateries.^[7] The initial development centered on a commission-free online ordering solution tailored for independent restaurants, enabling them to integrate ordering capabilities into their own websites and branded channels without intermediary costs.^[1]^[7] Unlike marketplace models that aggregated orders across multiple venues, ChowNow's early platform emphasized simplicity and control, allowing restaurants to manage orders directly while retaining full customer data and profits.^[9] ChowNow officially launched in March 2012 at the National Restaurant Show in Chicago, marking its entry into the foodservice industry with a focus on digital tools for takeout and pickup.^[11] In its formative years through 2013, the company's operations prioritized refining this direct-to-consumer system, avoiding involvement in delivery logistics to keep costs low and scalability high for partner restaurants.^[12] This approach laid the groundwork for building a network of independent operators seeking independence from commission-heavy ecosystems.^[7]

Funding and Growth

ChowNow secured its initial seed funding in January 2013, raising $3 million led by GRP Partners, with participation from Daher Capital, Double M Capital, Karlin Ventures, and Velos Partners.^[13] This early investment supported the platform's development following its 2012 launch, enabling expansion of its online ordering tools for independent restaurants. Additional funding in mid-2013, including a $2 million extension to the round from existing investors, brought the total early-stage capital to approximately $5 million.^[14] In October 2017, ChowNow raised $20 million in a Series B round led by Catalyst Investors, with participation from Bonfire Ventures and Upfront Ventures, bringing the company's total funding to $40 million at that time.^[15] This capital infusion facilitated product enhancements and market penetration, positioning ChowNow as a key player in commission-free online ordering for local eateries. Key ongoing investors included Upfront Ventures, which had backed the company since its early stages, alongside Bonfire Ventures and later 3L Capital.^[16] The company continued its growth trajectory with a $21 million Series C round in May 2019, led by 3L Capital and including participation from Catalyst Investors and Bonfire Ventures, increasing total funding to about $60 million.^[17] These investments drove significant scaling, with ChowNow expanding to serve over 15,000 restaurants across the United States by early 2020.^[18] The workforce grew to approximately 250 employees by that year, supporting operations from its Culver City headquarters.^[18]

Acquisitions and Expansions

In March 2024, ChowNow acquired Cuboh, a Y Combinator-backed platform specializing in point-of-sale (POS) integrations for restaurants, to streamline the processing of orders from multiple third-party delivery services.^[19]^[20] The acquisition, announced on March 28, integrated Cuboh's technology into ChowNow's ecosystem, enabling restaurants to consolidate and route incoming digital orders more efficiently without additional commissions, thereby reducing operational friction for independent eateries.^[21]^[22] Following the 2019 funding rounds, ChowNow expanded its network significantly, growing from thousands of partners to over 22,000 independent restaurants across North America as of 2025.^[7]^[23] This scaling reflected strategic efforts to deepen penetration in the U.S. market, where the company maintains its primary focus and headquarters in Culver City, California.^[1]^[2] While ChowNow has conducted limited pilots in markets like Canada as part of its North American operations, underscoring the platform's U.S.-centric strategy.^[23] Recent operational enhancements include app updates that facilitate seamless takeout and delivery integrations, allowing restaurants to manage orders directly through their websites without intermediary fees.^[20]^[3]

Company Overview

Mission and Business Model

ChowNow's mission is to empower independent restaurants to thrive by delivering technology that enables commission-free online ordering, allowing owners to retain full control over customer data and profits while avoiding the substantial third-party fees—often up to 40% per order—imposed by platforms like DoorDash and Grubhub.^[7] The company's core philosophy, "Fare Should be Fair," underscores its commitment to transparency and equity in the food industry, ensuring that local eateries can focus on serving their communities without profit erosion from marketplace intermediaries.^[7] This approach has enabled restaurants using ChowNow to save over $700 million in commissions since the platform's inception as of 2024.^[3] At the heart of ChowNow's business model is a subscription-based structure that charges restaurants flat fees for its software and tools, eliminating per-order commissions entirely to prioritize direct revenue retention for operators.^[3] Restaurants pay monthly or annual subscriptions for access to the core online ordering system, with initial setup fees covering onboarding and customization.^[24] This model contrasts sharply with commission-heavy competitors, providing predictable costs that average savings of around $16,000 annually per restaurant based on typical third-party rates.^[3] ChowNow differentiates itself by emphasizing direct, branded connections between restaurants and diners, fostering loyalty through owned digital experiences on restaurant websites or apps rather than generic marketplaces.^[7] This focus supports the long-term sustainability of local businesses by keeping customer relationships in-house and avoiding data commoditization.^[3] Additional revenue streams include optional marketing services, such as SEO optimization and automated email campaigns, alongside tiered Pro plans that scale with features and commitment length to accommodate varying restaurant needs.^[3]

Leadership and Headquarters

ChowNow's current chief executive officer is Kanika Soni, who assumed the role in December 2024 after serving as chief commercial officer at Tripadvisor.^[6] The company was co-founded in 2011 by Christopher Webb, who now serves as chairman of the board and brings a background in finance from roles at Wall Street firms including Bear Stearns, Lehman Brothers, and RBC, before transitioning to technology entrepreneurship with ChowNow.^[25]^[26] Co-founder Eric Jaffe, who previously served as chief operating officer until 2022, now acts as a board director and advisor; he previously co-founded and managed a boutique commercial real estate investment firm.^[27]^[28] Key executives also include Emmy Yardley as chief product officer, contributing to the company's focus on restaurant technology solutions.^[29] ChowNow is headquartered in Culver City, California, a suburb of Los Angeles, where it has maintained U.S.-centric operations for over a decade since its founding in 2011.^[1] As of 2025, the company employs approximately 271 people.^[2] The board of directors includes founder Christopher Webb as chairman, along with representatives from major investors such as Tyler Newton from Catalyst Investors, who joined following the 2017 Series B funding round, and Shawn Colo from 3L Capital, added after the 2019 Series C.^[30]^[31] Other board members include Jocelyn Mangan and Alan Henricks, providing strategic guidance influenced by venture capital expertise.^[32]

Products and Services

Core Online Ordering Platform

ChowNow's core online ordering platform enables independent restaurants to offer direct digital ordering through customizable, branded websites and mobile applications, facilitating takeout and limited delivery options without incurring third-party commissions.^[5] Launched in 2012 as a basic system to provide an alternative to high-fee marketplaces, the platform has evolved into a comprehensive, commission-free solution that prioritizes restaurant control over customer data and profits.^[7] As of 2024, it supports over 22,000 restaurants across the United States and Canada, allowing them to capture the full value of online sales.^[3] From the diner's perspective, the platform streamlines discovery and ordering via restaurant-specific branded interfaces accessible through dedicated websites, the ChowNow consumer app, or integrations with search engines like Google.^[33] Customers can browse menus, customize orders, and complete payments securely within these interfaces, ensuring a seamless experience tailored to each restaurant's branding without exposure to aggregated third-party marketplaces.^[5] On the restaurant side, operators use the centralized ChowNow Dashboard to manage menu updates, process payments, and oversee order fulfillment, with real-time notifications routing incoming orders directly to kitchen displays or staff devices.^[5] A key aspect of the platform's efficiency is its integration with point-of-sale (POS) systems, which automates order routing to minimize manual intervention and errors.^[5] Compatible with major providers such as Square, Revel, and Clover, these integrations synchronize orders instantaneously, updating inventory and enabling smooth handoff to fulfillment teams for preparation and dispatch.^[34] This connectivity has been refined since the platform's inception, transforming the initial 2012 setup—focused on simple web-based ordering—into a robust ecosystem that handles high-volume operations for diverse restaurant types.^[7]

Additional Tools and Features

ChowNow enhances its core online ordering platform with supplementary tools and features designed to boost marketing, customer engagement, and operational efficiency for independent restaurants. Through ChowNow Pro, an all-in-one suite, restaurants gain access to advanced capabilities that drive direct sales, expand digital presence, and foster customer retention without third-party commissions. These tools prioritize simplicity and profitability, allowing operators to focus on growth rather than complex integrations. The Order Better Network serves as a key promotional feature, distributing restaurant menus and enabling direct ordering across external platforms such as Google, Yelp, and local media sites to increase visibility and attract new customers. Launched in October 2021, this network facilitates the simultaneous setup of digital storefronts on over a dozen online properties, helping restaurants expand their reach and potentially increase online sales by up to 30%.^[35]^[8]^[36] ChowNow Pro includes branded mobile apps, which are custom-built iOS and Android applications that allow restaurants to maintain full control over their brand while enabling commission-free ordering directly from customers' devices. Automated email marketing tools within Pro automate personalized campaigns, such as re-engagement emails and promotional offers based on past orders, to nurture customer relationships and stimulate repeat visits without manual effort. Complementing these, built-in analytics provide actionable insights into diner behavior, order trends, and retention metrics, empowering restaurants to refine strategies for long-term loyalty.^[37]^[38]^[39]^[40] In March 2024, ChowNow acquired Cuboh, a virtual restaurant management platform, integrating its capabilities to streamline multi-channel order fulfillment. This allows restaurants to manage orders from direct channels and third-party delivery apps in a unified dashboard, reducing errors and improving efficiency for complex operations.^[20] Additional features tailored for independent restaurants include auto-accept orders, which sync with point-of-sale systems to automatically process and prepare incoming orders, minimizing delays and errors during peak times. The customizable rewards program functions as a loyalty tool, enabling customers to earn digital points or "stickers" on direct channel orders, redeemable for discounts that encourage habitual patronage while safeguarding margins. For flexibility, the platform supports extensive customization of menus—including item descriptions, pricing, and allergens—along with time-bound promotions and multi-location management, allowing operators to deploy consistent or location-specific updates across multiple sites efficiently.^[34]^[41]^[42]^[43]^[3]

Operations

Technology and Integrations

ChowNow's platform is built on a modern cloud-based infrastructure that supports scalability to handle high volumes of orders efficiently, enabling seamless operations for restaurants during peak times. This architecture facilitates reliable data management and processing, allowing the system to adapt to growing demand without compromising performance.^[44]^[45] Central to its technical backbone are API-driven integrations with over 45 point-of-sale (POS) systems, including Toast, Square, Revel, and Clover, which automate order transmission directly to kitchen printers or POS terminals, reducing manual entry errors and centralizing menu and sales data. These integrations ensure a 99% order success rate by streamlining workflows and providing real-time synchronization between online orders and in-house systems.^[34] Security is a core priority, with ChowNow maintaining full PCI-DSS compliance to protect cardholder data during storage, processing, and transmission, as it assumes responsibility for securing all payment information received from restaurants and customers. Additionally, the platform emphasizes data ownership retention, granting restaurants complete access to their customer information for marketing and loyalty initiatives, unlike third-party marketplaces that restrict such control.^[46]^[47]^[44] ChowNow offers native mobile applications for both iOS and Android devices, designed to enhance accessibility with features like customized ordering and real-time order status updates, allowing users to monitor progress from placement to fulfillment. These apps integrate with the broader platform to support quick checkouts via Apple Pay or Google Pay while maintaining secure data handling.^[48]^[49] Following the 2024 acquisition of Cuboh, ChowNow has incorporated enhancements for unified order management, consolidating incoming orders from multiple channels—including its own platform and third-party delivery apps—into a single dashboard for streamlined processing and menu syncing across systems. This integration provides real-time analytics on sales performance, automating workflows to minimize errors and improve operational efficiency for restaurants.^[22]^[20]

Market Reach and Partnerships

ChowNow primarily operates in the United States market, serving over 22,000 independent restaurants across the United States and Canada as of 2025.^[3] Its platform has a strong presence in major urban centers such as Los Angeles, where the company is headquartered, and Chicago, supporting local eateries through direct online ordering solutions.^[7] While the core focus remains domestic, ChowNow has extended limited operations into Canada since initial testing in 2013, with no significant international expansion beyond North America documented to date.^[50] The company has grown to encompass a diverse range of restaurant types, including casual dining establishments, quick-service outlets, and emerging brands, thereby extending its reach into both urban and suburban areas.^[7] This expansion highlights ChowNow's emphasis on empowering independent operators across varied community settings, from city storefronts to neighborhood spots. To enhance ecosystem integration, ChowNow maintains partnerships with leading point-of-sale (POS) providers, such as Lightspeed Restaurant, enabling seamless order synchronization and reducing operational errors for connected restaurants.^[51] Additional integrations with over 45 POS systems, including Toast, Square, and Revel, allow for automated order acceptance and menu updates, broadening the platform's utility within the restaurant technology stack.^[34] In May 2025, ChowNow was included in DoorDash's Preferred Integrations Program, which provides restaurants with real-time visibility into POS and middleware performance on the DoorDash platform, further strengthening third-party delivery integrations.^[52] Collaborations extend to marketing platforms like Boostly for integrated SMS campaigns, further supporting direct customer engagement without third-party commissions.^[53] ChowNow also engages with local business associations to bolster independent eateries, exemplified by its partnership with the Texas Restaurant Association (TRA), which provides members access to discounted online ordering tools and marketing resources.^[54] Through the Preferred Partner Program, alliances with group purchasing organizations like Dining Alliance offer cash-back rebates on supplies, reinforcing support for small-scale operators nationwide.^[55] These efforts underscore ChowNow's commitment to fostering sustainable growth for non-chain restaurants via targeted external networks.

Reception and Impact

Industry Recognition

ChowNow has received notable recognition for its rapid growth and contributions to the food technology sector. In 2021, the company was named to the Inc. 5000 list of fastest-growing private companies in America, ranking No. 1170 with a three-year growth rate of 414%. Additionally, clients ranked ChowNow as the top food delivery and takeout platform for service quality on G2 in 2021, highlighting its leadership in user satisfaction and market positioning within restaurant tech.^[56]^[57] The company has been featured in prominent media outlets for its role in advancing sustainable practices in restaurant technology. A 2020 Forbes article praised ChowNow for enabling restaurants to pivot during the COVID-19 crisis through direct online ordering, describing its model as a sustainable alternative that fosters long-term viability for local eateries by reducing reliance on high-commission third-party services. TechCrunch has covered ChowNow's innovations, including a 2022 discussion with its founder on reorienting food delivery to prioritize local restaurants, emphasizing the platform's focus on equitable tech solutions amid industry shifts.^[58]^[59] ChowNow's platform has had a significant positive impact on the restaurant industry, particularly during the 2020s delivery surge triggered by the pandemic, by helping operators avoid substantial commission fees from aggregators. By 2022, the service had saved U.S. restaurants over $470 million in commissions through its commission-free direct ordering system, allowing businesses to retain more revenue during a period when third-party fees often reached 20-40% per order. A representative case study involves Chicago-based Yolk, a family-run breakfast chain, which reported a 358% increase in takeout revenue after implementing ChowNow's tools to streamline online orders and marketing.^[60]^[61] By promoting direct customer relationships via branded ordering channels, ChowNow contributes to industry sustainability, enabling independent restaurants to build loyalty and maintain profitability without the erosive effects of aggregator dependencies. This approach supports broader ecosystem health, as evidenced by its facilitation of equitable revenue distribution for over 22,000 partner locations across the United States as of 2024. The 2024 acquisition of Cuboh, a virtual restaurant management platform, has further enhanced these capabilities by streamlining multi-channel order fulfillment. In December 2024, Kanika Soni was appointed as CEO to guide the company's strategic growth.^[58]^[7]^[4]^[6]

Criticisms and Challenges

One notable criticism of ChowNow is its limited built-in delivery capabilities compared to full-service competitors like Uber Eats, which manage end-to-end logistics with their own fleets. Instead, ChowNow relies on restaurants to handle delivery through in-house drivers or optional partnerships with third-party services such as DoorDash, Uber Eats, or Postmates, potentially increasing operational burdens for smaller establishments.^[62]^[62] ChowNow has faced significant competitive pressures from aggregated platforms like Uber Eats, which offer broader customer reach and seamless delivery but impose high commissions of 20-40% per order, contrasting with ChowNow's commission-free subscription model. During the peak pandemic demand in 2020-2021, when online ordering surged by over 90% in some sectors, ChowNow encountered scalability challenges amid rapid growth, leading to subsequent staff reductions of about 20% in 2022 as the company adjusted to post-crisis market stabilization.^[63]^[64]^[65] In response to these gaps, ChowNow has invested in expanded integrations with point-of-sale systems and delivery partners to streamline operations and mitigate limitations, such as syncing orders directly to printers and POS for efficient fulfillment. No major legal issues have been reported against the company, though it has pursued litigation in cases like a 2025 trademark dispute.^[51]^[66]^[67] Ongoing industry debates highlight data privacy concerns in direct ordering models like ChowNow's, where restaurants gain ownership of customer data for targeted marketing but must navigate stricter compliance with regulations amid rising scrutiny over data security in food delivery apps.^[68]^[69]

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Mar 17, 2021 · 2021 was a transformative year for restaurants. These restaurant industry statistics will help guide your business into 2022.
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ChowNow lays off 20% of its staff in tech's latest cutback
Jul 14, 2022 · Online ordering provider ChowNow laid off about 20% of its staff this week as it hunkers down for what co-founder and CEO Chris Webb likened to ...Missing: issues | Show results with:issues
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How ChowNow is (slowly) making delivery more affordable
Jul 26, 2023 · ChowNow doesn't charge restaurants commissions and allows them to keep all of their customers' data. Customers pay a 99-cent “Support Local Fee” ...Missing: motivation | Show results with:motivation
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Chownow, Inc v. Owner.com | Law.com Radar
Aug 29, 2025 · The complaint accuses Owner.com of manipulating Capterra scores; using ChowNow's trademark on the Owner.com website; fabricating success stories ...
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Florida Takes Another Step Toward Protecting Consumer Privacy
Feb 7, 2024 · ... ChowNow, and GrubHub connecting millions of hungry Americans ... concerns about data security and consumer data privacy. While the ...
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How ChowNow Makes Money from Online Food Ordering - Miracuves
Jul 14, 2025 · Founded in 2011 and operating across the U.S., ChowNow has processed millions of orders without charging restaurants hefty per-order commissions ...