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FlyBig

FlyBig was an regional low-cost that operated from 2021 to 2025, specializing in connecting underserved airports and smaller cities across the country as part of the government's (Ude Desh ka Aam Naagrik) scheme to enhance regional air connectivity. Founded in 2020 by Sanjay Mandavia, a former commercial pilot and aviation entrepreneur, the airline was initially headquartered in , , with its first scheduled flight operating on 3 January 2021 from to using ATR 72-600 . Over time, FlyBig expanded its network to include routes in , , , and , but frequently shifted its operational focus due to challenges in establishing a stable base, eventually relocating to . By 2023, the airline had transitioned to a smaller fleet of three 19-seater DHC-6 Twin Otter leased from AER, LLC, serving destinations such as Ambikapur, , Bilaspur, , , , and Rewa with a focus on short-haul, low-demand routes. Despite efforts to secure investment, including a planned 49% minority stake acquisition by online travel agency EaseMyTrip announced in March 2025, FlyBig struggled with financial difficulties, low load factors (around 20% in September 2025), and operational suspensions at multiple airports throughout the year. The airline's last flights occurred between 24 and 26 October 2025, after which bookings ceased, and on 6 November 2025, the of (DGCA) received an Irrevocable Deregistration and Export Request (IDERA) from the lessor for all three aircraft, signaling the effective end of operations amid ongoing supply chain and lessor cooperation issues. At its peak, FlyBig supported 255 weekly departures, but by the Northern Winter 2025 schedule starting 26 October, it was approved for only 58, carrying just 610 passengers in September 2025.

Overview

Company Profile

FlyBig was an headquartered in Gurugram, , , after initial bases in and . Promoted by Big Charter Private Limited, the was established in 2020 and commenced commercial operations on 3 January 2021. The carrier operated under the IATA designator S9 and ICAO code FLG, functioning as a scheduled commuter with a focus on enhancing connectivity to tier-2 and tier-3 cities. It participated in the government's (Ude Desh ka Aam Naagrik) scheme, which aims to make regional air travel more affordable and accessible by subsidizing routes to underserved areas. FlyBig maintained a fleet of three and was approved for approximately 58 weekly departures in the Northern Winter 2025 schedule (effective 26 October 2025), serving 11 destinations across three states primarily in northern and northeastern , before ceasing operations in late October 2025 following financial difficulties and lessor actions.

Business Model and Services

FlyBig operated as a regional (LCC) in , tailored to the government's (Ude Desh ka Aam Nagrik) scheme, which subsidizes short-haul flights to enhance connectivity in underserved areas. The model emphasized affordable fares on routes under one hour, with caps set at ₹2,579 for flights up to 30 minutes and ₹5,169 for those up to 60 minutes, enabling access for price-sensitive passengers in remote regions. As a no-frills operator, FlyBig minimized onboard costs by offering basic seating without complimentary meals or entertainment, focusing instead on high utilization and point-to-point to keep operational expenses low. The airline targeted demographics in tier-2 and tier-3 cities, particularly business travelers and leisure visitors in regions like (e.g., ) and , where it connected remote destinations to major hubs like and . Awarded 20 routes under Round 4, including four in and others in the Northeast, FlyBig addressed connectivity gaps for approximately 1,000 seats in promotional services at base fares below ₹100. This approach supported by fostering and in areas with limited transport options. Ancillary services formed a key revenue component, including pre-booked or onboard purchases, discounted in-flight , and extra baggage allowances, allowing passengers to customize their experience without inflating base ticket prices. Booking was facilitated through the airline's and , featuring options like instant refunds and partnerships for efficient ground handling at regional airports. FlyBig's sustainability efforts leveraged small, fuel-efficient on short routes, reducing emissions compared to larger jets on similar paths, aligning with UDAN's environmental goals for regional .

History

Formation and Launch (2019–2021)

Big Charter Private Limited, the parent company behind FlyBig, was incorporated on December 13, 2014, in , laying the groundwork for aviation ventures including the FlyBig, which was formally established in 2020. Initially headquartered in , , the airline positioned itself as a scheduled commuter operator targeting underserved tier-2 and tier-3 cities under India's Regional Connectivity and Development Scheme (). The setup phase involved securing regulatory nods and aircraft, but was hampered by the , which delayed original launch plans from April 2020 to later in the year. In August 2020, FlyBig approached the final stages of certification from the of (DGCA), receiving approval as a scheduled commuter in December 2020 to commence non-scheduled operations initially. This aligned with incentives, including viability gap funding for regional routes to promote connectivity in remote areas like the Northeast. The shifted its operational base to Gurugram, , during this period to better coordinate expansion, while maintaining Indore as an early hub. To kickstart services, FlyBig secured a wet-lease agreement for a Q400 turboprop from , enabling compliance with route obligations. Operations launched on December 21, 2020, with the inaugural flight from to , marking FlyBig's entry into the Northeast market under . Proving flights followed on December 4, 2020, ahead of the first scheduled commercial service on January 3, 2021, from to , a one-hour route operated twice weekly. Early routes emphasized regional links, including Delhi-Shillong and later Guwahati-Shillong, amid ongoing disruptions that limited passenger loads and caused minor delays in route certifications. A significant milestone came on August 19, 2021, with the first commercial flight from to in , operated four times weekly on an ATR 72-500, enhancing connectivity to underserved Northeast areas.

Expansion and Growth (2022–2023)

During 2022 and 2023, FlyBig significantly expanded its route network under the regional connectivity scheme, focusing on underserved regions in Northeast and to enhance . By July 2023, the airline was actively growing to 11 destinations, including key additions such as the restart of Delhi-Shillong services in May 2022 and new connections like Kolkata-Patna launched in June 2023. Other notable route developments included Guwahati- operations continuing with extensions like Imphal-Guwahati via Tezu from September 2022, and Indore-linked services to tier-3 cities such as and starting in March 2022. This buildup supported 220 weekly domestic departures by the summer schedule of 2023, reflecting robust operational highs before later constraints. FlyBig's fleet grew to four aircraft during this period, incorporating ATR models for longer regional hops and introducing a DHC-6 Twin Otter in August 2023 for shorter, low-capacity routes in challenging terrains like . The expansion emphasized connectivity in the Northeast, with new services to from May 2023 via Guwahati-Rupsi-Kolkata, and Central India hubs like and serving destinations including for tourism access. Strategically, FlyBig secured multiple UDAN bids, including a Letter of Award for the Port Blair-Shibpur route in February 2023, enabling further network buildup. To streamline bookings, the airline partnered with platforms like IRCTC in October 2021 (extending into 2022 operations) and in January 2022 for exclusive ticket sales, boosting accessibility for regional passengers. However, disruptions led to a temporary suspension of operations in in November 2023, affecting routes like Guwahati-Tezu and Guwahati-Pasighat, though mitigated by deploying a 19-seater aircraft on select links.

Challenges and Restructuring (2024–2025)

In early 2024, FlyBig faced significant external pressures, including allegations of financial misconduct leveled against its management, which prompted investigations and strained relations with stakeholders. These claims, reported in , highlighted irregularities in financial reporting and fund allocation, exacerbating the airline's operational vulnerabilities amid a challenging market. The airline's difficulties intensified through mid-2024, marked by a potential acquisition announcement in May when Mumbai-based FA Airlines expressed intent to purchase FlyBig, aiming to stabilize its fleet of four and regional network. However, this deal did not materialize, leaving FlyBig to navigate ongoing restructuring independently. By March 2025, a new investor emerged as online EaseMyTrip agreed to acquire a 49% minority stake, injecting capital to support recovery efforts and fleet maintenance. Despite these initiatives, FlyBig's restructuring included a temporary suspension of operations in in November 2023 due to supply chain disruptions and lessor concerns, which delayed full resumption and contributed to persistent instability. Operational contraction became evident in late 2025, with FlyBig reducing to just 58 weekly departures in the Northern Winter schedule starting October 26, a sharp decline from prior peaks. This downsizing included the closure of its base at in October, where the airline withdrew operations entirely, leaving the facility without scheduled services. High cancellation rates compounded these issues, reaching 59.7% of scheduled flights in August 2025, driven by aircraft shortages and maintenance delays. Efforts to expand into international routes by year-end proved unrealized, as FlyBig continued serving only domestic destinations with no new cross-border approvals secured. The culmination of these challenges arrived on November 6, 2025, when lessors invoked the Irrevocable Deregistration and Export Request Authorization (IDERA) for all three of FlyBig's aircraft, signaling potential full deregistration from the registry and raising fears of complete shutdown. This move followed prolonged disputes over payments and compliance, underscoring the airline's fragile financial position despite prior attempts.

Operations

Destinations and Routes

FlyBig operated a regional domestic network primarily focused on connecting underserved and tier-3 cities in , with serving as its main hub. As of November 2025, amid financial difficulties and operational challenges, the airline serves only 3 destinations, primarily in , such as , Rewa, and . The routes were exclusively short-haul domestic flights, typically lasting under two hours, emphasizing efficient connectivity for regional travel. For instance, the inaugural –Tezu route, launched in August 2021, covered approximately 300 kilometers in about 45 minutes, linking key areas in and . Similarly, the – route, announced in 2025, connected historical sites in over a distance of around 150 kilometers in under an hour. FlyBig's network strategy centered on the (Ude Desh ka Aam Naagrik) scheme, which subsidized operations to bridge connectivity gaps in remote and tier-3 cities, promoting affordable without any international services. This approach prioritized underserved regions, such as and central states, to foster and . Historically, the network evolved with targeted expansions and occasional adjustments. In 2024, FlyBig added routes to destinations like and under expansions, enhancing coverage in remote areas of Andaman and . However, operations faced suspensions in routes, including , from late 2023 to early 2024 due to supply chain challenges and aircraft maintenance issues, leading to temporary reliance on smaller 19-seater aircraft for select connections.

Fleet Composition

As of November 2025, FlyBig operates a fleet of three DHC-6-400 Twin Otter , with an average age of 9.3 years. All three are leased from lessors. The DHC-6 Twin Otter is a twin-engine designed for short takeoff and landing () operations, featuring PT6A-34 or PT6A-35 engines, a of 5,670 kg, and a typical configuration accommodating 19 passengers in a high-density setup. Its robust and low ground clearance make it ideal for unpaved and short runways prevalent in India's regional networks, enabling service to remote (Ude Desh ka Aam Naagrik) routes. On November 6, 2025, the of (DGCA) received an Irrevocable Deregistration and Export Request (IDERA) from the lessor for all three , indicating potential due to payment disputes and threatening the 's continuity. Historically, FlyBig's fleet began with initial acquisitions in 2020–2021 to meet scheme requirements for connecting underserved tier-2 and tier-3 cities, starting with wet-leased turboprops such as a Bombardier Q400 in late 2020 and an ATR 72-500 in early 2021. The airline transitioned to the DHC-6 Twin Otter platform in 2023, inducting the first unit for commercial operations in September of that year to better suit short-haul regional demands. The fleet peaked at four DHC-6-400 aircraft in 2024, with one owned and the rest leased, before contracting amid operational challenges. Regarding maintenance and operational status, all three current aircraft underwent routine checks compliant with Directorate General of Civil Aviation (DGCA) standards, but the recent IDERA filing signals ongoing and lessor cooperation issues.

Corporate Affairs

Ownership and Management

FlyBig was established in 2020 as a promoted by Gurugram-based Big Charter Private Limited, with Captain Sanjay Mandavia serving as the founder, Chairman, and Managing Director. Mandavia, a former pilot, led the initial setup to focus on connecting underserved routes under India's (Ude Desh ka Aam Naagrik) regional connectivity scheme. In May 2024, Mumbai-based FA Airlines acquired FlyBig, marking a significant ownership transition that positioned it as an operating of FA Airlines. Fauzia Arshi, an entrepreneur from the film industry and Managing Director of FA Airlines, played a key role in the acquisition, which aimed to expand FlyBig's fleet from four to over 20 aircraft. Following the deal, the board was restructured to include directors Bhartiya and Fauzia Arshi, aligning with FA Airlines' oversight. FlyBig's management operates with a small, team emphasizing regional operations and compliance, which requires majority Indian ownership and prioritizes connectivity to tier-2 and tier-3 cities. The structure supports efficient decision-making for route planning and subsidy utilization under the scheme. As of March 2025, , an Indian online , acquired a 49% minority stake in FlyBig, injecting fresh capital amid ongoing restructuring efforts. This infusion coincides with continued challenges, including a September 2025 lawsuit from a lessor seeking $840,000 over aircraft lease disputes, reflecting active management negotiations with aircraft providers.

Financial Performance

FlyBig's primary revenue sources consist of ticket sales from its regional routes, bolstered by Viability Gap Funding () under the government's scheme, which subsidizes operations on underserved routes to bridge the gap between costs and expected earnings. In the financial year 2023-24, the airline received INR 64.52 in , contributing significantly to its operations amid low ancillary income typical of its no-frills regional model focused on essential connectivity rather than add-on services. Total revenue for that period reached INR 1.2 billion (USD 14 million), reflecting growth from its but highlighting the scale limitations of regional carriers. The airline achieved peak performance prior to 2023, driven by route expansions under and initial operational stability, though specific pre-2023 revenue figures remain undisclosed in . However, financial health deteriorated in 2024-2025, with high flight cancellation rates—reaching 47.34% in August 2025—severely impacting earnings by reducing passenger loads and eligibility. This decline was exacerbated by operational disruptions, leading to strains despite government support. Funding has been pivotal to FlyBig's sustainability, starting with initial capital from its promoters, Big Charter Private Limited, founded by aviation entrepreneur Sanjay Mandavia. The carrier has relied on a lease-based fleet model—operating three leased DHC-6 Twin Otter aircraft as of 2025—to minimize , though this exposed it to lessor vulnerabilities, including default risks tied to payment delays. Over time, it raised approximately USD 10 million in total funding, including a strategic from US-based Royal Bengal Holding Inc. in 2023 and a 49% minority stake acquisition by announced in March 2025 to inject fresh capital amid ongoing challenges. FlyBig's economic context underscores its heavy dependence on schemes for viability, making it particularly susceptible to fluctuations in government subsidies, volatile turbine fuel prices—which rose significantly in —and stringent lessor terms that prioritize repayment security over operational flexibility. By November 2025, lessors invoked the Irrevocable Deregistration and Export Request Authorization (IDERA) for all three leased , signaling acute liquidity issues and heightened bankruptcy risks despite inflows.

Challenges and Controversies

Operational Disruptions

FlyBig has faced significant operational disruptions, particularly in 2025, with high rates of flight cancellations drawing scrutiny from regulators and passengers. According to of Civil Aviation (DGCA) data for August 2025, the recorded a cancellation rate of 59.7 percent, the highest among domestic carriers, compared to the industry average of 1.09 percent. In July 2025, FlyBig's cancellation rate stood at 47.34 percent, again leading the sector. The also received the highest number of complaints, at 90.9 per 10,000 passengers in August 2025, primarily related to flight cancellations and delays. Notable incidents include the temporary suspension of operations in in November 2023, affecting routes such as Guwahati-Tezu and Guwahati-Pasighat. More recently, in October 2025, FlyBig closed its operations at Sahnewal Airport in , , withdrawing its office and halting all flights from the facility, which had been its primary hub for regional connectivity in the area. These disruptions stem largely from supply chain challenges and maintenance delays, particularly affecting FlyBig's fleet of DHC-6 Twin Otter aircraft. Technical issues, operational constraints, and weather conditions have been cited as primary causes for the elevated cancellation rates in 2025. Passengers impacted by these events have experienced significant inconveniences, including stranded travel and the need for arrangements, with the required to process refunds under DGCA guidelines for cancellations attributable to airline faults. To address these issues, the DGCA has mandated compensation for affected passengers, including refunds and assistance for rebooking, enforceable under its passenger rights framework. FlyBig has implemented -based real-time tracking to notify users of delays and cancellations, aiming to improve transparency and mitigate some passenger frustrations.

Regulatory and Legal Issues

FlyBig has operated under the oversight of the of (DGCA), which granted approvals for several routes under the (Ude Desh ka Aam Naagrik) scheme, including services to Ambikapur, , Bilaspur, , , , and Rewa. In September 2025, the DGCA also approved new flights from to destinations such as and , aimed at enhancing regional connectivity. However, the airline faced significant scrutiny from the DGCA in 2025 due to persistent operational issues, including high rates of flight and cancellations that led to elevated complaints. For instance, the DGCA recorded 1,279 complaints across domestic airlines in June 2025, with FlyBig contributing disproportionately due to its high cancellation rate of 38.86% in June 2025, far exceeding industry norms. A notable regulatory filing occurred on November 6, 2025, when lessor AER, LLC submitted an Irrevocable Deregistration and Request (IDERA) to the DGCA for all three of FlyBig's —registered as VT-HIT, VT-FBC, and VT-BHK, all 19-seater DHC-6 Twin Otters—citing defaults on payments. This request, processed under India's ratification of the Convention via the Protection of Interests in Aircraft Objects Bill, 2025 (which received presidential assent in April 2025), enables swift deregistration and potential export of the , highlighting FlyBig's compliance vulnerabilities. Earlier, in January 2024, the airline became embroiled in allegations of financial misconduct, prompting an ; FlyBig's chairman, Sanjay Mandavia, denied the claims on January 11, 2024, asserting they were baseless and part of a , while the carrier faced related legal challenges from lessors over unpaid obligations for ATR-72 . Legal actions against FlyBig intensified with repossession risks from lessors, including a September 2025 lawsuit by a lessor seeking $840,000 in unpaid dues for two ATR-72 aircraft, amid broader defaults that threatened the airline's entire fleet. The DGCA has enforced punctuality standards akin to those upheld by major carriers like IndiGo, which achieved a 90.6% on-time performance and just 0.51% cancellations in August 2025; FlyBig's poor record, with over 59% cancellations in the same period and the highest passenger complaint ratio, drew regulatory attention and underscored non-compliance with these benchmarks. These issues have broader implications for the UDAN scheme's credibility, as regional airline disruptions, including FlyBig's reduced operations at five affected airports (such as Ludhiana, Azamgarh, Chitrakoot, Shravasti, and Moradabad), contributed to the grounding of 11 UDAN-developed airports by late 2025 due to low viability and operational gaps. This has raised concerns about the scheme's ability to sustain regional connectivity amid persistent challenges faced by smaller operators.

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