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Mondial Relay

Mondial Relay is a French-based parcel specializing in affordable shipping solutions for individuals, primarily through a network of pickup points (Points Relais®), automated lockers, and optional across . Founded in 1997 as part of the 3 Suisses group, the pioneered the fully computerized relay point network for parcel tracking in , initially focusing on alternative options to traditional home services. Over the years, it expanded its services to include shipments starting in 2008 and now handles millions of parcels annually, serving over 50,000 clients with rates starting at €3.99 for packages up to 25 kg, delivered in 3-5 working days. The company's extensive spans , , the , and six other European countries including , , and . In 2021, Mondial Relay was acquired by Polish logistics firm from the for €513 million, enhancing its position as a leading out-of-home delivery provider in with access to advanced parcel machine technology and a combined exceeding 28,000 locations as of the acquisition. In 2025, under new CEO David Lewkowitz, the company is reorganizing its to emphasize automated and close underperforming pickup points. Key features include real-time tracking via a with access, printer-free label generation, and eco-friendly options like consolidated transport to reduce emissions.

History

Founding and early years

Mondial Relay was founded in 1997 in , , by the mail-order retailer Les 3 Suisses, amid the rising demand for cost-effective parcel delivery solutions to support the burgeoning sector as alternatives to established postal services like La Poste. The initiative stemmed from earlier efforts by Les 3 Suisses to address disruptions in postal services, such as strikes in the 1970s, but the formal company structure in 1997 enabled broader access to relay-based delivery for distance sellers. From its inception, Mondial Relay concentrated on building a network of Points Relais in local retail outlets to offer convenient drop-off and pickup options, initially partnering with a limited number of shops in northern to test and refine the model. This approach leveraged existing commercial spaces to reduce costs and improve accessibility for consumers avoiding home deliveries. A pivotal early achievement came with the 1998 rollout of the initial Points Relais sites, prioritizing economical and user-friendly out-of-home delivery for lightweight parcels up to 20 kg, which aligned with the typical needs of early online shoppers. During the late , the company invested in for generating parcel labels and enabling tracking, marking it as the first relay network fully digitized for and customer visibility. This technological foundation supported scalable growth while maintaining low operational overheads essential to its competitive edge in the emerging landscape.

European expansion

Mondial Relay began its European expansion beyond in 2006 by entering the Belgian market, establishing initial partnerships with local Points Relais to leverage existing networks for parcel distribution. This move was followed by the launch in the in 2020, where the company replicated its model of collaborating with convenient outlets to build a dense pickup and drop-off infrastructure. By 2010, Mondial Relay had extended operations to , further solidifying its cross-border presence through similar strategic alliances with local businesses. These collaborations enabled rapid scaling by integrating parcel services into high-traffic locations, enhancing convenience and affordability for users in urban and rural areas alike. In 2012, the company introduced dedicated international shipping options, facilitating cross-border deliveries between , , and to capitalize on rising intra-European trade. This development streamlined for merchants and supported seamless parcel flows without the complexities of traditional postal systems. The expansion was propelled by the post-2010 surge, culminating in Mondial Relay handling over 125 million parcels annually by 2019, reflecting substantial and volume growth across its European footprint.

Acquisition by

On March 15, 2021, S.A. announced its agreement to acquire 100% of the shares in Mondial Relay from for approximately €565 million (equivalent to about $674 million at the time). This cash transaction marked a significant expansion for , the Polish-based operator, into . The acquisition aligned with InPost's strategy to leverage Mondial Relay's established network of over 16,000 relay points across and neighboring countries, integrating it with InPost's automated parcel machine (APM) technology to strengthen its position in out-of-home (OOH) delivery. By combining these assets, InPost aimed to create a hybrid model that enhanced convenience and efficiency in one of Europe's largest markets, positioning the group as a leading OOH provider. The deal was completed on July 1, 2021, for a final enterprise value of €513 million, after which Mondial Relay's operations began integrating under InPost's oversight while preserving its core branding and relay point infrastructure. This integration facilitated operational synergies, including the deployment of InPost's APMs into Mondial Relay's markets, with over 5,300 machines installed by the end of 2023. In the immediate aftermath, Mondial Relay experienced substantial volume growth, handling 84.9 million parcels in the second half of 2021 and reaching 213.2 million for the full year of 2022, reflecting a more than 50% increase from pre-acquisition levels. By 2023, ongoing integration efforts had enabled shared technological platforms and expanded service offerings, contributing to further volume expansion to 239.9 million parcels while maintaining positive EBITDA margins. As of 2024, Mondial Relay handled 267 million parcels, and in 2025, the company announced plans to expand its automated locker network to 10,000 units by year-end while optimizing its traditional Points Relais network. In September 2025, David Lewkowitz was appointed as the new CEO to lead continued growth.

Services

Delivery options

Mondial Relay primarily offers drop-off and pickup services at its extensive network of Points Relais and automated , providing convenient alternatives to traditional for and individual shipments. Customers can deposit parcels at Points Relais locations or access 24/7 automated using a generated or , with recipients notified via or for collection within 5 calendar days. Since , label-free deposits are supported at compatible locations via or , eliminating the need for printed labels. is available as a limited option for specific cases, such as oversized items or remote areas, where parcels are handed directly to the recipient with signature confirmation. Parcel specifications are designed to accommodate standard items, including , , and documents, while ensuring efficient handling. The maximum weight per parcel is 25 kg across all delivery methods, with dimensions varying by option: for , up to 64 cm length, 40 cm width, and 38 cm height; for Points Relais, maximum length of 120 cm and total sum of dimensions (length + width + height) not exceeding 150 cm; and for , maximum dimensions of 38 cm x 39 cm x 64 cm. Prohibited items include perishables, hazardous materials, and liquids over 250 ml, as outlined in the general terms. Delivery timelines emphasize reliability within , with domestic shipments in typically arriving in 3 to 5 working days from pickup for both relay points and lockers. International deliveries to covered European countries take 3 to 6 working days, depending on the destination and processing. Mondial Relay also supports for returns, allowing customers to deposit return parcels at Points Relais or lockers using a pre-generated label, with similar timelines applying in reverse. Pricing follows a tiered structure based on parcel weight and delivery distance, promoting cost-effective options for relay-based services. For small domestic parcels up to 0.25 kg, rates start at €3.99 for and €4.20 for Points Relais in , increasing progressively—for example, €6.79 for 0.5 kg . International rates are higher, starting around €9.99 for lightweight parcels to neighboring countries, with volume discounts available for frequent shippers. All prices include tracking and up to €25 for loss or damage.

E-commerce integrations

Mondial Relay provides e-commerce merchants with a Web Service that enables seamless integration for managing shipments, including creation, label generation, and tracking. The allows users to generate shipment records in Mondial Relay's system, which returns necessary data for producing customized labels in formats such as , A5, or 10x15 . This functionality supports automated processes for online retailers, facilitating efficient without manual intervention. Post-acquisition by , the benefits from enhanced parcel machine technology for improved cross-border capabilities. The is compatible with popular platforms through official modules and third-party extensions, including PrestaShop's dedicated Mondial Relay module for direct integration, Shopify's built-in support for purchasing labels and pickup options, and plugins that automate shipping and tracking. Features extend to real-time tracking updates via RESTful and webhooks, ensuring merchants and customers receive automated delivery notifications. Additionally, the system supports dynamic shipping rates calculation based on package dimensions, destination, and service type, integrated into platforms like ShipEngine for accurate quoting at checkout. For returns, Mondial Relay's enables automated issuance of return labels, allowing merchants to generate them directly from order data for streamlined . Partnerships with major e-tailers enhance these capabilities; for instance, utilizes Mondial Relay's network for parcel collection at relay points, integrating it into their checkout for convenient pickup options. While direct ties to and are facilitated through intermediary tools like Outvio for order automation, these integrations support broader ecosystems. As of 2025, Mondial Relay serves over 50,000 merchants across , leveraging these technical tools to handle a significant portion of their parcel volumes efficiently.

Customer support features

Mondial Relay offers real-time parcel tracking accessible via its official website, dedicated mobile application, and notifications, utilizing unique tracking numbers typically composed of 8 digits for relay shipments. Customers receive updates on parcel , including for pickup at Points Relais or , ensuring transparency throughout the delivery process. This system allows users to monitor progress from dispatch to final collection without needing to contact support directly. The company provides multiple support channels to assist end-users, including a 24/7 named Timo for instant responses to common queries on tracking and . A phone hotline is available in languages such as , English, , and , operating Monday through Friday from 8:00 a.m. to 7:00 p.m. and Saturday from 8:00 a.m. to 6:00 p.m. inquiries are handled through a form, with responses typically provided within standard business timelines to address individual concerns efficiently. For returns, Mondial Relay facilitates free return policies offered by merchants within a 14-day window, featuring dedicated with full tracking integration to simplify the process for customers. Users can generate return labels via the merchant's platform and drop off parcels at nearby Points Relais or automated lockers, maintaining visibility from initiation to receipt by the sender. In cases of lost or damaged parcels, Mondial Relay handles through a structured claims process, offering compensation up to €500 for insured shipments, with processing completed within approximately 10 business days following . Claims require submission of tracking details and supporting , such as photos of damage or proof of value, to ensure fair resolution while adhering to contractual limits. Merchants may integrate API-based tracking for enhanced support in managing these issues on behalf of customers.

Network

Points Relais

Points Relais represent the core of Mondial Relay's traditional partner-based , consisting of over 16,000 manned locations operated by local retailers such as press kiosks, florists, and supermarkets across . These partners, known as Relayeurs, integrate parcel drop-off and pickup services into their daily operations, earning commissions on each transaction handled as a complement to their primary . This asset-light model allows Mondial Relay to outsource physical to independent traders while maintaining a dense, accessible for e-commerce deliveries. Operationally, parcels delivered to Points Relais are securely stored for up to 8 calendar days, enabling recipients to collect them without an appointment during the retailer's standard hours. Pickup involves presenting a from the delivery notification or entering a PIN code received via or , ensuring quick and secure retrieval through simple scanning processes. Partners receive comprehensive support, including free on handling procedures and materials to promote the , which helps drive additional foot traffic to their stores—often resulting in 20-30% of relay transactions leading to in-store purchases. Quality standards are enforced through requirements like extended opening hours (minimum to ) and by for customer satisfaction metrics. The Points Relais system evolved from Mondial Relay's founding in , when it launched as France's first fully integrated relay network for mail-order sales, starting with a modest number of partner sites. By 2003, it became the first computerized relay network, facilitating rapid expansion; the system grew to over 15,000 points by 2020, emphasizing partner selection based on proximity and service reliability. This growth supported the local economy by providing traders with a reliable revenue stream, though recent shifts toward automated options have prompted some network adjustments while preserving the manned model's foundational role. A brief integration with automated lockers offers hybrid access in select areas, enhancing overall flexibility.

Automated lockers

Mondial Relay introduced its automated locker network in 2016 through an exclusive partnership with , initially under the 'Abricolis' brand, to provide parcel collection and drop-off options across . These lockers enable contactless deliveries, allowing users to retrieve or deposit parcels without interacting with staff, enhancing convenience in urban and suburban settings. The technology features secure, electronic access via a unique PIN code delivered by email or SMS, QR code scanning, or the official Mondial Relay mobile app, which remotely unlocks the designated compartment. Units are designed for 24/7 availability, constructed with weatherproof materials to withstand outdoor conditions, including photovoltaic panels for solar power and built-in batteries for reliable operation even in sub-zero temperatures. Anti-vandalism measures, such as robust enclosures and surveillance integration, ensure parcel safety. Each locker unit contains multiple compartments of varying sizes, accommodating parcels up to 41 cm x 38 cm x 64 cm and 15 kg, with larger installations supporting up to 149 compartments for high-volume handling. The network's rollout began with a target of 1,000 units in by the end of 2016, focused on high-footfall locations like shopping centers and petrol stations. Growth accelerated post-2021 acquisition by , which integrated advanced and expanded ; by 2023, the count reached 3,000 lockers. In March 2024, Mondial Relay surpassed 5,000 units, solidifying its leadership in automated consignment services. By 2025, the French network exceeded 9,000 lockers, with further European expansion bringing the total to over 27,000 across and partner countries. These lockers support contactless operations ideal for , where parcels are stored securely for up to 5 calendar days (including weekends and holidays) before automatic return to the sender if unclaimed. Unlike staffed Points Relais, they emphasize unmanned, tech-enabled access for round-the-clock flexibility.

Geographic reach

Mondial Relay primarily operates in five core markets, where it maintains an extensive network of Points Relais and automated lockers tailored to out-of-home delivery needs. In , its largest market, the company oversees more than 17,000 total access points, comprising over 8,000 Points Relais and 9,000 lockers. follows with approximately 5,000 Points Relais, while has around 1,500 points and lockers, including 1,400 Points Relais and 100 lockers. and the each support about 1,000 Points Relais, ensuring broad coverage for parcel pickups and drop-offs in these regions. Within these core countries—France, Spain, Belgium, Portugal, and the Netherlands—Mondial Relay provides seamless domestic and cross-border shipping, leveraging integrated logistics for efficient parcel movement across borders. For broader delivery, the company benefits from partnerships and synergies with its parent Group, which extends reach to additional markets such as Italy, Austria, Poland, and Luxembourg through shared infrastructure and services. This interconnected network facilitates reliable international options beyond the primary footprint, supporting volumes across the continent. The network's is particularly pronounced in , where access points serve an average of one per approximately 4,000 inhabitants, reflecting a strategic emphasis on urban areas for convenience while extending coverage to rural zones via partnered retailers. This distribution model prioritizes accessibility in high-population centers, minimizing distances and enhancing options for non-home reception. Similar urban-focused applies across other core markets, balancing with geographic inclusivity. Looking ahead, Mondial Relay plans further expansion into additional countries following 2023 integrations, capitalizing on InPost's growing to add thousands of automated parcel machines and points annually. By the end of 2025, the group aims to incorporate over 14,000 new access points Europe-wide, enhancing cross-border capabilities and network scalability. These initiatives position Mondial Relay to deepen its role in the evolving out-of-home delivery landscape.

Corporate affairs

Ownership structure

Mondial Relay is fully owned by , a Luxembourg-based company listed on the , following the completion of its acquisition in July 2021 for approximately €513 million, and operates as a wholly-owned subsidiary through Integer France . As of 2025, it maintains its operational independence within the InPost Group while benefiting from group-wide synergies in . The company's headquarters are located at 1 Avenue de l'Horizon, 59650 , . Governance of Mondial Relay is integrated into the InPost Group's corporate structure, which follows Luxembourg law and the Dutch Corporate Governance Code, with oversight provided by InPost's Management Board and . Key policies, including the , Whistleblower Policy, and Policy, apply across the group to ensure ethical operations. The CEO of Mondial Relay is David Lewkowitz, appointed in September 2025, who reports into the broader leadership, including Michael Rouse as . This structure supports alignment with InPost's strategic goals in out-of-home delivery across . Mondial Relay is organized as a (SASU), a single-shareholder simplified under law, with registered capital of €500,400. It employs approximately 2,364 staff as of December 2024, primarily focused on operational , technology development, and in and neighboring markets. The workforce includes a mix of white-collar (996) and blue-collar (1,331) roles, with 37 in , and 55 employees reporting disabilities. Mondial Relay has no major subsidiaries of its own but participates in the InPost Group's international operations without notable independent joint ventures as of 2025. Post-acquisition initiatives have emphasized internal expansion, such as locker network growth, rather than external partnerships.

Financial overview

Mondial Relay generates its revenue primarily through fees charged to retailers and carriers for parcel drop-off, transportation, and pickup services at its network of Points Relais and automated , supplemented by commissions from retailers and charges for integrations and technology services. In 2024, the company's revenue reached PLN 3,024.8 million (approximately €703 million), marking a 5.3% year-over-year increase in reporting currency and 10.8% in terms, driven by expanded partnerships and higher parcel volumes. Post-acquisition by in 2021, Mondial Relay has shown consistent profit growth, with adjusted EBITDA rising 39.0% to PLN 457.2 million in 2024 amid an surge that boosted overall group performance. This followed double-digit year-over-year revenue and volume increases in 2022 (volumes up to 213.2 million parcels from 84.9 million in 2021) and 2023 (volumes to 239.9 million, a 12.5% rise), reflecting integration efficiencies and market expansion in and . Key metrics for 2024 include handling 266.6 million parcels, an 11% increase from 2023, underscoring the scale of its out-of-home delivery operations. The 2021 acquisition valued Mondial Relay at €513 million, a transaction that positioned it within 's portfolio without subsequent external funding needs. As part of , which listed on in January 2021, Mondial Relay benefits from the parent's public financing structure to support ongoing network investments.

Sustainability initiatives

Mondial Relay has implemented eco-friendly practices in its operations, including the rollout of light electric vehicles for last-mile deliveries in depots to reduce urban emissions. This initiative aligns with broader efforts to minimize environmental impact in densely populated areas, supporting efficient parcel distribution while lowering reliance on fossil fuel-based transport. The company pursues carbon reduction through optimized routing and its integration into the network following the 2021 acquisition, which enables emissions offsets via automated parcel machines (APMs) that decrease CO2 output by up to 75% compared to traditional deliveries. In 2023, these efforts contributed to a reduction of 150 tCO2e, with targets set for an additional 190 tCO2e that year and an 18% overall decrease in Scope 3 emissions by 2026 relative to 2023 levels. In 2024, the BENEFRALUX was reduced by 18% to 66,599 tCO₂e compared to 2023, with Scope 3 transport emissions in decreasing by over 30%; last-mile GHG emissions were 64% lower than home deliveries per an independent study. On the social front, Mondial Relay fosters community support by partnering with over 11,000 local retailers as Points Relais, which bolsters small businesses and generates indirect employment opportunities in these shops through increased foot traffic and service provision. This promotes economic vitality in local areas, with studies indicating a multiplier effect where hubs alone can support thousands of indirect jobs via activities. Mondial Relay, as part of the Group, adheres to environmental management standards including ISO 14001 certification for operations in key regions, achieved through group-wide policies implemented post-2021 acquisition. The company issues annual (CSR) reports detailing progress on metrics since the integration.

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