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NHS.net

NHS.net is the secure domain and infrastructure underpinning the Service's (NHS) and services in , enabling confidential communication and among professionals. Primarily accessed through the NHS.net Connect platform (formerly known as NHSmail), it provides @nhs.net addresses that comply with strict standards for handling sensitive information. Launched as a national service to replace fragmented local systems, NHS.net has evolved into a comprehensive Microsoft 365-based platform supporting approximately 1.7 million users across the NHS and partner organizations. Key features include secure email with 4GB to 50GB storage options, calendar integration, instant messaging via , file sharing through (up to 1TB per user) and (up to 10GB per user), and the NHS Directory for locating colleagues by name, specialty, or location. The system emphasizes (RBAC), allowing organizations to tailor permissions for clinical and administrative roles while maintaining a unified . Security is a core pillar of NHS.net, with all communications encrypted in transit and at rest, mandatory (MFA), and accreditation to the DCB1596 Secure Email Standard to protect against data breaches. It supports guest access for secure external collaborations, such as with social care providers or non-NHS entities, but restricts use to official purposes under an that prohibits personal or non-secure communications. Emails sent to or from @nhs.net addresses are protected, ensuring compliance with UK data protection laws like the and GDPR. As of 2025, NHS.net Connect continues to expand with innovations like an Admin Hub for organizational management, and integration with broader NHS digital tools, such as the NHS App and electronic patient records. This infrastructure plays a vital role in enabling remote working, multidisciplinary team coordination, and efficient service delivery, particularly highlighted during the when Teams usage surged for virtual consultations and training.

Overview

Purpose and Scope

NHS.net, formerly known as NHSmail, is secure , , and platform primarily serving NHS and staff in . Separate secure systems are used in and . The platform's core objectives are to enable secure communication, data sharing, and among health and professionals, with emphasis on identifiable and sensitive in compliance with standards. It is designed exclusively for business purposes within approved organizations and is not available or intended for , the general public, or retired staff. In terms of scope, NHS.net supports over 1.5 million active users as of 2025 across health and social care organizations, encompassing core features such as email, calendar, and directory services, alongside extended Microsoft 365 tools for productivity and collaboration. It is mandatory for official NHS communications involving sensitive or patient data to ensure compliance and security. Non-accredited external communications are excluded unless protected by encryption mechanisms.

Current Status and Rebranding

In 2025, the NHSmail service was rebranded to NHS.net Connect to better reflect its expanded role in fostering enhanced connectivity and collaboration across the (NHS), moving beyond email to encompass a broader suite of digital tools. This rebranding maintains all core functionalities while introducing a refreshed identity that emphasizes flexibility, user control, and innovation in communication. As a secure for staff , NHS.net Connect now supports over 2 million mailboxes following the full migration to Microsoft Exchange Online cloud services completed in 2021. Ongoing expansions have incorporated AI-assisted tools, including Chat, which is available to all users to boost through intelligent features like content generation and task . Managed by Digital, the service operates through a centralized framework and provides unified access via the at ://portal.nhs.net, where users can manage accounts, request support, and explore new capabilities. In 2025, NHS.net Connect plays a pivotal role in the NHS's , enabling hybrid work models with robust remote access and seamless multi-device support to ensure continuity of care and amid evolving workforce needs.

History

Launch and Early Development

NHSmail, the secure service operating under the NHS.net domain, was launched on 28 October 2004 as a key component of the National Programme for IT (NPfIT), which sought to modernize NHS communications amid rising demands for infrastructure. The initiative addressed the limitations of the prior EDS-provided system, terminated in March 2004 due to inadequate security and performance, by establishing a centralized platform to replace insecure personal use among staff handling sensitive patient data. This rollout aligned with broader NPfIT goals to enhance data sharing while adhering to the , ensuring encrypted transmission of confidential information across NHS organizations. The service's foundational contract was awarded to Cable & Wireless in July 2004 for a nine-year period valued at £29.3 million, with potential expansion to £50-90 million upon full adoption by up to one million users. Initial features focused on core functionality, including , , contacts , and supplementary tools like email-to-fax and alerts, all accessible via an web interface to facilitate portable, organization-agnostic access for NHS staff in and . The system targeted NHS trusts for phased implementation, starting with the existing base of 65,000 registered users (25,000 active as of early 2004), to foster secure inter-trust collaboration and reduce reliance on fragmented local email solutions. Early adoption encountered significant hurdles, including system crashes, slow login speeds, inaccessible calendars, and overburdened helpdesks during the initial switch-on, which delayed full operational stability beyond the planned mid-October start. Despite these teething issues, the service rapidly expanded, reaching 168,000 registered users with 80,000 active by mid-2006, reflecting growing uptake among clinical and administrative staff. Limited initial storage quotas contributed to user frustrations and prompted early enhancements, such as the transition to unlimited capacity in 2006 to better support increasing email volumes.

Major Upgrades and Migrations

In 2006, NHSmail introduced unlimited quotas to accommodate growing volumes for NHS staff. By 2010, these were standardized to 400 MB for primary mailboxes and 1 for archives to manage more effectively. Following the 2021 cloud migration, default quotas were set at 4 for standard users, with 50 options available for enhanced service organizations and select shared mailboxes, alongside 100 archive capacities for long-term retention needs. A significant occurred in with the launch of NHSmail 2, delivered under a awarded to in 2015. This version deployed a secure, multi-tenanted platform based on Exchange 2013, replacing the prior infrastructure and introducing an improved for better user accessibility and management. The rollout reached over 200,000 users by mid-, enhancing and functionalities while maintaining compliance with NHS security standards. In March 2020, was integrated into NHSmail via the E3R licensing agreement, enabling secure collaboration features such as messaging, video calls, and for remote working amid the . This addition expanded NHSmail beyond traditional to support real-time team interactions across NHS organizations in . The most substantial migration took place in 2021, transitioning from on-premises 2013 servers to Online in the , completed over five months and involving the relocation of 2.1 million mailboxes—including active, inactive, shared, and resource accounts. This shift, managed by NHS Digital in partnership with and , improved scalability, reduced maintenance costs, and enabled faster access to updated features for enhanced patient care delivery. Other notable milestones included the discontinuation of fax integration services in March 2015, when central funding was withdrawn to promote more secure digital alternatives like NHSmail email. In April 2018, updates to SMTP, POP, and IMAP protocols were implemented to strengthen security, allowing controlled access for compatible applications while restricting legacy methods. Around 2020, NHS Scotland initiated a phase-out of NHSmail, migrating users to a dedicated NHS Scotland Office 365 platform (@nhs.scot) starting in June, with completion by early 2021 to better align with devolved IT strategies. Following these developments, the service underwent a rebranding to NHS.net Connect in 2025 to reflect its expanded collaborative capabilities.

Technical Architecture

Core Infrastructure

NHS.net, the secure email and collaboration platform for the UK's (NHS), operates on the Network (HSCN), a standards-based data network that succeeded the N3 network in 2017 and provides segregated, secure connectivity exclusively for NHS and approved health and social care organizations. HSCN ensures that NHS.net traffic is isolated from public routes, minimizing exposure to external threats while enabling reliable access to core NHS services. The platform's server and hosting infrastructure is fully cloud-based, hosted on , with email services powered by Exchange Online as the backend for messaging and calendar functions. Directory services are managed through (Azure AD), which handles authentication, authorization, and user management across the ecosystem. This migration to was completed in 2021, transitioning over 2.1 million mailboxes to the cloud. Data management within NHS.net relies on centralized storage in Exchange Online, where primary mailboxes for standard service users are allocated 4 GB, expandable to 50 GB or more via enhanced licensing tiers such as E3. Automated archiving is available through Exchange Online Archiving, providing additional 100 GB of storage for older items to prevent quota exceedance and support compliance with retention policies. Identity verification integrates with the via the NHS Care Identity Service, allowing users to authenticate using smartcards or linked accounts for secure access to patient data and services. For scalability, the infrastructure supports over 2 million active users, handling peak loads through Azure's distributed architecture, which includes geo-redundant data centers for high availability. Disaster recovery is facilitated by Microsoft's global infrastructure, featuring automated backups, failover capabilities, and compliance with NHS data sovereignty requirements.

Integration with Microsoft Ecosystem

In 2025, the service was rebranded from NHSmail to NHS.net Connect, with migrations to an enhanced platform underway. NHS.net Connect utilizes a specialized licensing model under the NHS Collaboration agreement, which provides access to E3 and E5 variants. These licenses enable core services including Exchange Online for , SharePoint for document collaboration, OneDrive for , and Planner for , extending beyond basic email functionality to support integrated productivity tools across NHS organizations. Key integrations facilitate seamless connectivity between NHS.net and services. Single sign-on is implemented via Azure Active Directory (Azure AD), allowing users to access NHSmail cloud services and third-party applications with unified credentials. Data synchronization occurs between the NHS Directory and Microsoft services through tools like TANSync, an solution that propagates local user identities and contacts to Azure AD for consistent directory services. Additionally, connections, including OAuth2 protocols, support custom NHS applications by enabling secure authentication and integration with the Azure AD and Office 365 ecosystem. Advanced capabilities within this integration enhance operational efficiency. Power Automate is supported for automating workflows, allowing creation of cloud and desktop flows that connect NHSmail applications with other services to streamline repetitive tasks. Viva Insights provides analytics for productivity and wellbeing, offering personalized recommendations based on collaboration patterns while adhering to NHS data privacy standards. As of 2025, Copilot is enabled for NHS.net Connect users, providing generative assistance integrated into apps to support clinical and administrative tasks. Customization ensures alignment with NHS requirements, including branded portals in for organization-specific interfaces and compliance templates in Microsoft Purview tailored to health data regulations like the Data Protection Act and NHS Digital standards. These configurations, such as hybrid and regulatory policies for OFFICIAL and NHS classifications, are hosted on Azure's core cloud infrastructure to maintain sovereignty and security.

User Access and Features

Email and Calendar Access Methods

Users access NHS.net email and calendar services primarily through web-based interfaces, desktop applications, and mobile apps, all integrated with the Microsoft 365 ecosystem for seamless synchronization across devices. Web access is available via Outlook on the web, accessible at https://outlook.office.com or through the NHS Portal at https://portal.nhs.net, allowing users to manage email, calendars, and contacts without installing additional software. This browser-based method supports full functionality, including real-time updates and attachment handling, and is compatible with major web browsers on various operating systems. Additionally, the Launchpad serves as a personalized front door to NHS.net Connect, offering quick access to NHS tools, updates, and in one place, enhancing user navigation as of 2025. For desktop access, users employ the native application on Windows or macOS, which connects via for automatic synchronization of emails, calendars, and contacts. This setup enables offline access to cached items and push notifications upon reconnection, with configuration typically involving entering the NHS.net email credentials and selecting the Exchange option during account setup. Mobile access is facilitated through the Outlook app for and devices, utilizing to provide push email delivery, calendar synchronization, and offline reading capabilities. Users add their NHS.net account within the app, authenticating via modern methods to ensure secure, real-time updates on the go. Third-party email clients can connect using IMAP for email retrieval or limited POP3 for download-only access, both requiring modern such as OAuth 2.0 following the of basic authentication in May 2023; administrators manage these settings on a per-account basis to enable compatibility. Calendar sharing occurs via protocols for internal NHS.net Connect users or ICS file formats for external recipients, allowing invitations and availability views without full account access. All access methods mandate (MFA) for login security, with users prompted to enroll via the Microsoft Authenticator app, , or hardware tokens during initial setup. For compliance on personal devices, enrollment in is required, enforcing policies like and remote wipe to protect sensitive health data.

Collaboration and Productivity Tools

NHS.net provides a comprehensive suite of Microsoft 365-based collaboration and productivity tools designed to enhance teamwork and efficiency within the (NHS). Central to this ecosystem is , which enables real-time chat, video meetings, and organized channels for group discussions, allowing users to communicate securely across NHS organizations. Complementing Teams are for personal file storage, offering up to 1 TB of cloud space per user in enhanced service plans, and for creating team sites and managing document libraries, facilitating version-controlled collaboration on shared resources. Additional productivity features accessible through NHS.net credentials include for task management, utilizing boards and buckets to assign, track, and prioritize work within teams; for creating surveys and quizzes to gather feedback or conduct assessments; and for uploading and sharing videos, supporting internal training or knowledge dissemination. These tools integrate seamlessly, enabling users to attach Planner tasks to Teams channels or embed Forms in SharePoint sites, thereby streamlining workflows without requiring separate logins. In the NHS context, these tools support clinical workflows by enabling secure among multidisciplinary teams, such as collaborative editing of care plans in real time via or . For instance, healthcare professionals can co-author documents during virtual multidisciplinary team (MDT) meetings in Teams, ensuring compliance with data protection standards while improving patient care coordination. Guest access for external collaborators is also available with , allowing approved partners—such as those from organizations—to join Teams channels or access shared files through B2B invitations, subject to NHS.net Connect approvals and time-limited extensions. Adoption of these tools has been substantial, with alone facilitating over 65 million messages in its initial NHS rollout by 2020 and saving an estimated 2.9 million staff hours in the first half of 2021 through enhanced remote collaboration. Training resources, including step-by-step guides and interactive modules, are provided through the NHS.net Connect support portal and integrated platforms like Viva Learning, empowering users to maximize these tools' potential.

Security and Compliance

Accreditation Levels

NHS.net is accredited to the DCB1596 Secure Email Standard, enabling it to handle patient-identifiable data, a classification that supports the secure processing of confidential health information with moderate business impact risks. This primary accreditation aligns with ISO 27001, which provides a systematic approach to managing sensitive information security risks. The network adheres to Health and Social Care Network (HSCN) compliance standards for connectivity, facilitating protected data flows between NHS and social care entities while minimizing interception risks. Furthermore, NHS organizations leveraging NHS.net must fulfill Data Security and Protection Toolkit (DSPT) requirements, an annual framework that evidences adherence to national data guardian standards for protecting health and care information. Ongoing assurance is maintained through regular penetration testing and independent third-party audits overseen by Digital, ensuring vulnerabilities are identified and addressed proactively. NHS.net also sustains UK Government Cloud () approval, confirming its suitability for deployment under vetted cloud service criteria. scopes NHS.net primarily for internal NHS communications; external data exchanges necessitate protocols or accredited intermediary gateways to uphold equivalent assurances. As of November 2025, NHS.net continues to integrate security updates, such as the November 2025 patches, to address emerging threats under oversight.

Key Security Mechanisms

NHS.net employs robust authentication and access controls to safeguard user accounts and resources. (MFA) is mandatory for all users, implemented through policies in Azure Active Directory (Azure AD), requiring verification via methods such as , text message, phone call, FIDO2 tokens, or NHS smartcards alongside traditional credentials. Device management is handled via , which enforces compliance checks including minimum operating system versions, requirements, and regular updates to ensure only secure devices access the network. Threat protection within NHS.net leverages Microsoft Defender for Office 365 to detect and mitigate risks in real time. Safe Links scans and rewrites URLs in emails and documents to prevent access to malicious sites, blocking or warning users about potentially harmful links. Safe Attachments detonates email attachments in a to identify or exploits before delivery, providing an additional layer against attachment-based attacks. Anti-phishing capabilities are enhanced by MailTips, which display contextual warnings to users about suspicious emails, such as those from external or unfamiliar senders, promoting vigilance against attempts. Data handling mechanisms prioritize and controlled sharing. Emails sent externally to non-secure domains are automatically encrypted using the NHSmail encryption feature, which applies digital signatures and protection to ensure secure transit and receipt. Data Loss Prevention (DLP) policies scan content across email, , , and other applications to detect and block the transmission of sensitive information, such as personal , based on predefined rules aligned with NHS standards. For collaboration, secure guest access allows external partners limited entry to resources like Teams channels, with initial approvals granting 30 days of access followed by 180-day extensions requiring re-approval to minimize prolonged exposure. Continuous monitoring and response capabilities ensure proactive threat management. Integration with Security Information and Event Management (SIEM) systems enables centralized logging of activities, audit trails, and across the platform to support forensic analysis. Incident response is coordinated through the NHS Cyber Security Operations Centre (CSOC), which provides 24/7 monitoring, threat intelligence, and rapid mitigation for over 2 million devices, including handling reports of or via dedicated channels like [email protected]. Additionally, sensitivity settings append tag lines or disclaimers to messages marked as confidential, highly confidential, or restricted, alerting recipients to the information's protected status and appropriate handling requirements.

Future Roadmap

Planned Enhancements

NHS.net Connect has integrated Copilot Chat, enabling features such as email summarization and meeting insights to enhance productivity for healthcare professionals. Copilot Chat was enabled for all eligible users in late 2025 following the completion of the Data Protection Impact Assessment (DPIA) in July 2025. Further integrations will include NHS-tailored prompts and Copilot Studio Lite in Q4 2025, progressing to prevention (DLP) for Copilot and enhanced reporting in Q1 2026. Device management capabilities will expand through Microsoft Intune, supporting broader compatibility with Windows 10/11 devices and emerging hardware like HoloLens. Key updates include the Intune Security Baseline R2 and Android enrolment via the Apple Management API in Q4 2025, alongside firmware updates for devices such as the Surface Pro 7 completed by October 30, 2025. Further enhancements in Q1 2026 will introduce Windows 365 Link and Autopatch improvements, with Q2 2026 bringing the full Intune Suite and multi-admin approval workflows to streamline secure device provisioning. Additional features will bolster security and usability, including enhanced encryption protocols for communications with non-NHS entities through the migration of (ADFS) to Entra ID in Q4 2025, and improved security via FIDO2 pilots and in Q1 2026. Storage options build on current capacities of 50 GB mailboxes for enhanced service users plus 100 GB archives, with machine learning-based retention and Office 365 enhanced backups starting in Q1 2026. These additions prioritize , with phased releases extending through 2026 to address evolving threats in healthcare IT environments.

Integration Initiatives

NHS.net is advancing ecosystem alignment by deepening its integration with the NHS App and electronic records () systems, such as , to enable seamless and secure data flow between clinical communications and patient-facing services. This strategic initiative supports real-time sharing of patient information through NHS.net's secure email and collaboration platforms, reducing silos and improving care delivery efficiency across NHS organizations. By 2026, all trusts are targeted to connect to the NHS App via integrations. In terms of partnership expansions, NHS.net is enhancing collaborations with social care providers through the extended Network (HSCN), which connects over a million NHS employees and non-NHS organizations for secure information sharing. This extension facilitates joint working between sectors, allowing NHS.net users to exchange sensitive data reliably. Additionally, evolutions in frameworks are under consideration to enable hybrid cloud capabilities, supporting scalable deployment of NHS.net services alongside cloud providers. Policy initiatives include the full adoption of National Cyber Security Centre (NCSC) guidelines, incorporating NCSC/CIS security baselines for devices to bolster defenses against cyber threats. Complementary training programs are scheduled for 2026 to drive user adoption of emerging tools, focusing on and secure practices to maximize NHS.net's potential. These efforts align with broader NHS strategies, transitioning to NCSC's Cyber Assessment Framework for assurance. Long-term goals for NHS.net encompass supporting more than 3 million users by expanding access across , building on its current base of over 1.7 million as of 2025. A key focus is achieving with evolving and health data standards post-Brexit, ensuring compliant cross-border data flows through adequacy agreements that maintain secure sharing without additional barriers. Roadmap enhancements, such as integration with tools like Copilot, will further support these objectives.

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