Fact-checked by Grok 2 weeks ago

Toronto Hydro

Toronto Hydro is a Canadian company that owns and operates the distribution system serving the city of , , delivering power to approximately 796,000 residential, commercial, and industrial customers (as of 2024) across a population of about 3 million residents. Established on May 2, 1911, following a municipal vote in 1908 to create a public provider, it has evolved into a key player in 's energy sector, distributing around 24,155 gigawatt-hours annually (as of 2024), which represents approximately 18% of the province's total consumption. Wholly owned by the City of , Toronto Hydro Corporation functions as a overseeing its primary subsidiaries: Toronto Hydro-Electric System Limited, which handles distribution, and Toronto Hydro Energy Services Inc., which provides street lighting and lighting services. The company maintains an extensive infrastructure network, including 185,440 utility poles and 29,392 kilometers of circuit wires (as of ), while employing about 1,410 staff (as of ) dedicated to ensuring safe, reliable service and infrastructure efficiency. Regulated by the Energy Board, Toronto Hydro emphasizes innovation and sustainability, with historical milestones such as the 1998 amalgamation of six local utilities under provincial legislation, the introduction of time-of-use pricing in 2010, and early adoption of smart meters in 2004. Today, it supports Toronto's electrification efforts, including infrastructure and initiatives, positioning it as a vital contributor to the city's economic and environmental goals.

Corporate Structure and Governance

Ownership and Organization

Toronto Hydro Corporation is wholly owned by the City of Toronto and operates as a municipal corporation, having been incorporated in 1999 to manage the city's electricity distribution assets originally established in 1911. As the sole shareholder, the City of Toronto provides strategic direction through a formal Shareholder Direction document that outlines governance principles and performance expectations for the corporation. The corporation functions as a , providing oversight, management, and strategic guidance to its two wholly owned subsidiaries. Hydro-Electric System Limited (THESL) is responsible for the ownership and operation of the system serving the city. Hydro Energy Services Inc. (TH Energy) handles street lighting and expressway lighting services, including maintenance and related ancillary activities. Its operations are subject to regulatory oversight by the Ontario Energy Board (OEB), which sets distribution rates, enforces performance standards, and ensures compliance with provincial electricity regulations.

Leadership and Board

Toronto Hydro's Board of Directors consists of 11 members appointed by the City of , the sole shareholder, comprising eight public members selected through the city's public appointments process, two city councillors, and the or the Mayor's designate. The board is chaired by Brian Topp, who assumed the role effective December 19, 2024. Board members collectively possess expertise in areas such as finance, energy, and , as guided by the City of Toronto's Policy on Board Governance Structures. Recent appointments include Lisa DeMarco and Paul Doyle, added in June 2025 for three-year terms to enhance the board's strategic oversight. The executive leadership team is led by President and Jana Mosley, who assumed the role on August 1, 2024, and is responsible for the corporation's overall strategy, operations, and alignment with shareholder objectives. Key executives include Vice President and Baoqin Guo, appointed effective May 12, 2025, overseeing financial planning and reporting; Vice President and Sheikh Nahyaan, managing day-to-day distribution and infrastructure activities; and other senior leaders such as Jodi Engel ( Vice President, Chief Human Resources and Safety Officer) and Diana Stephenson ( Vice President, ), who focus on human resources, safety, customer experience, and related initiatives. Toronto Hydro's governance practices adhere to the Ontario Business Corporations Act and relevant Canadian securities regulations, with the board operating under a formal mandate and charters for its standing committees, including , and Nominating, and Human Resources and Environment. The board emphasizes through the Committee's oversight of financial controls, ethical conduct via a Code of Business Conduct and Whistleblower Procedure applicable to all directors, officers, and employees since 2003, and integration, where the Human Resources and Environment Committee addresses environmental sustainability, health, and safety. Director nominations are handled by the and Nominating Committee using a skills and competencies matrix to ensure diverse expertise. As a wholly owned of the of , the corporation maintains shareholder accountability through annual reports, dividend declarations, and meetings with city officials to align on priorities such as service reliability, affordability, and community impact. The Shareholder Direction document from the outlines governance expectations, including board composition and performance evaluation, ensuring strategic decisions support public interests.

History

Formation and Early Development (1911–1940s)

Toronto Hydro-Electric System was established in 1911 following a public vote in 1908 that favored creating a municipal to provide affordable power to the city. The official inauguration occurred on May 2, 1911, when Sir , chairman of the Hydro-Electric Power Commission of , activated the system during a ceremony at Old City Hall, marking the start of public distribution in . This initiative built on earlier private efforts from the late , when first illuminated downtown stores and affluent homes using steam-powered dynamos. Initial infrastructure relied on hydroelectric power sourced from , transmitted over provincially controlled lines that first reached on February 24, 1911. To meet demand, the system constructed early substations and lines, enabling the expansion of electrical service to homes, businesses, and streets. By the , these developments supported innovations such as the launch of the city's first electrically powered trolley buses and the installation of electric traffic lights, enhancing mobility and safety. However, the decade also brought challenges, including a severe ice and sleet storm on March 31, 1926, which devastated lines in 's east end and caused widespread outages lasting up to 13 hours before full restoration by midnight. The of the 1930s significantly impacted operations, as electricity demand declined for the first time, prompting workforce adjustments from 44-hour to 40-hour work weeks and temporary layoffs that were reversed by 1940. By 1934, Toronto featured approximately 920 kilometers of paved streets, with about 800 kilometers illuminated by , mainly for sidewalks, reflecting gradual infrastructure growth amid economic constraints. During the 1940s and , Toronto Hydro prioritized conservation to support war industries, implementing measures such as securing substations with fences and designating operators as Special Constables for protection against potential attacks. The utility disconnected streetlighting, halted power to the during off-peak hours, reduced overall streetlighting by about 20 percent, and extended to minimize consumption, with resulting savings passed to customers through rate reductions. These efforts ensured reliable supply for essential wartime production while adhering to strict provincial power restrictions.

Post-War Expansion and Modernization (1950s–1990s)

Following the end of , Toronto Hydro experienced significant growth driven by the post-war baby boom and increased , leading to a 75% rise in kilowatt-hour consumption between 1945 and 1955. To accommodate this demand, the utility undertook major infrastructure expansions, including the construction of 12 new substations—some designed to blend into residential neighborhoods by resembling houses—and the rewiring of the entire electrical system from 25 cycles to the standard 60 cycles, which necessitated replacing over 200,000 meters. These upgrades modernized the distribution network, enabling it to support the burgeoning suburban development and rising household in . In the , Toronto Hydro launched promotional campaigns to encourage the adoption of , , and household appliances, capitalizing on the era's technological optimism as most homes acquired televisions and stereos, and workplaces shifted to electric typewriters. A major challenge came on January 13, 1968, when a severe of and snow caused widespread power outages across the city; over 500 Toronto Hydro employees volunteered for restoration efforts, working around the clock and earning the "Good Citizen Award" from local radio station CKEY for their dedication. The 1970s brought a shift toward amid the global crises, with Toronto Hydro introducing programs such as lowering nighttime temperatures in buildings, applying film to windows, and implementing load management techniques to reduce . At the start of the decade, the workforce stood at 1,159 employees, reflecting a stable and experienced team where 24% had over 25 years of service. This period marked an early emphasis on environmental awareness, balancing growth with efficiency measures to address escalating energy costs and supply concerns. By the 1980s, transformed operations as Toronto Hydro adopted computerized information systems, including a customized system that enabled remote monitoring, control, and faster emergency responses across the network. These advancements improved reliability and efficiency in managing the expanding grid. Entering the , the utility launched its in 1997 to enhance customer communication, followed by a pivotal on January 1, 1998, when Bill 103 amalgamated six municipal electric utilities into a single entity, expanding Toronto Hydro's customer base to approximately 650,000.

Restructuring and Innovation (2000s–Present)

In the early 2000s, Toronto Hydro navigated Ontario's deregulation, which began with the province's full market opening in May 2002 following the Energy Competition Act of 1998, allowing for competitive retail supply while Toronto Hydro focused on distribution services. As part of its response to these changes and growing environmental pressures, the company published its first sustainability report in 2001, outlining commitments to and reduced emissions. In 2002, Toronto Hydro erected a 100 kW wind turbine at , which began generating in December of that year, marking an early step toward integrating renewable sources into urban infrastructure and supplying green power to select customers. The rollout of smart meters commenced in 2004, aligning with provincial directives to install 800,000 units by 2007, enabling better and paving the way for advanced billing systems. During the 2010s, Toronto Hydro advanced its technological capabilities to enhance customer service and grid efficiency amid rising energy demands. In 2010, the company introduced Time-of-Use (TOU) pricing, shifting from flat rates to variable pricing based on peak and off-peak periods, which encouraged consumption shifts and was implemented province-wide under Ontario Energy Board oversight. That same year, an online outage map was launched to provide real-time visibility into power disruptions, improving transparency for over 800,000 customers. In 2012, the My Toronto Hydro® online portal was introduced, offering automated self-service features for bill management, usage tracking, and payments, which streamlined customer interactions. Also in 2012, Toronto Hydro partnered with Hydrostor to deploy the world's first underwater compressed air energy storage system off Toronto Island, serving as an urban pilot for balancing renewable intermittency with a capacity to store up to 2.5 MW, directly connected to the local grid. Entering the 2020s, Toronto Hydro has addressed surging electrification needs driven by electric vehicles (), heat pumps, and data centers, investing in grid upgrades to handle increased loads while integrating renewables. The company began deploying EV charging infrastructure in October 2020, partnering with the City of Toronto to install public stations, reaching a milestone of 500 public chargers energized in 2025, while connecting over 4,000 EV charging stations at buildings and residential homes that year to support urban mobility and reduce emissions. Ongoing grid modernization efforts include digital field technologies for and renewable integration, such as solar PV projects and pilots, as outlined in the 2021 Climate Action Plan, which targets net-zero operations by 2040. By 2025, Toronto Hydro has enhanced digital tools for , including AI-powered platforms like the Virtual Decarbonization Planning tool launched in partnership with OPEN Technologies, enabling building owners to simulate electrification retrofits and optimize energy use. The 2025–2029 investment plan emphasizes resilience against climate events, allocating funds for enhancements, underground cabling, and vegetation management to mitigate storm impacts and support distributed energy resources. These initiatives build grid capacity for a projected 50% demand increase by 2040, fostering a more adaptive and sustainable distribution network.

Operations

Electricity Distribution Network

Toronto Hydro-Electric System Limited (THESL), the operating subsidiary responsible for electricity distribution, receives bulk power at high voltages from the provincial transmission grid managed by , which sources generation primarily from (OPG) and other producers including renewables and nuclear facilities. This high-voltage electricity, typically at 44 kV to 230 kV, is then stepped down through THESL's of approximately 185 stations, including terminal and municipal substations, to medium voltages of 4.16 kV, 13.8 kV, or 27.6 kV suitable for local . From there, it travels via approximately 29,391 km of overhead and underground lines to distribution transformers that further reduce voltage to 120/240 V for safe delivery to end-users, including residential, commercial, and industrial customers. The distribution network covers the entire City of Toronto, spanning 630 square kilometers and serving approximately 3 million residents along with 796,000 customer accounts that include over 100,000 businesses and major institutions. This urban-dense territory handles a of up to 4,700 MW, reflecting the city's high consumption driven by , electrification trends, and economic activity, with annual delivery totaling around 24,155 GWh or about 18% of Ontario's . The system's scale supports 's role as Canada's largest city, ensuring power reaches diverse loads from high-rise condos to hospitals and transit systems without extending beyond municipal boundaries. Reliability is a core operational priority, with THESL targeting near-continuous service equivalent to 99.99% availability, as evidenced by historical performance metrics reported to the Energy Board (OEB). The OEB's annual scorecards track key indicators such as the System Average Interruption Duration Index (SAIDI), measuring average outage minutes per customer, and the System Average Interruption Frequency Index (SAIFI), counting outages per customer, with THESL achieving 1.29 interruptions (SAIFI) and 0.94 hours (SAIDI) in 2024. These metrics guide investments in grid hardening and rapid response, helping maintain high performance amid challenges like . To enhance grid stability and support Ontario's , THESL actively integrates distributed energy resources (DERs) such as rooftop photovoltaic systems and battery storage through programs like and Connection Impact Assessments for projects over 10 kW. This enables bidirectional flow, where excess renewable generation offsets local demand and reduces transmission losses, with the grid accommodating growing DER capacity—currently including contributions in the supply mix at 2.2% provincially—to mitigate peak loads and improve without compromising overall system reliability.

Infrastructure and Maintenance

Toronto Hydro's electricity distribution infrastructure consists of extensive physical assets designed to deliver power reliably across the city. These include 185,440 poles supporting the overhead , 15,349 kilometers of overhead wires, and 14,043 kilometers of cables that form the backbone of the system. Additionally, the utility maintains street circuits as part of its broader asset , ensuring illumination for public spaces. Maintenance practices at Toronto Hydro emphasize proactive strategies to sustain asset integrity and minimize outages. The utility conducts annual inspections and condition assessments of equipment, which have significantly reduced incidents such as oil spills from 307 in 2019 to 46 in through timely replacements. Vegetation management is a key component, involving the pruning of approximately 73,300 trees in via a pilot program using to target outage-prone areas in regions like and . Underground cable replacements focus on transitioning from to padmount transformers, enhancing reliability and mitigating risks from and flooding. To bolster resilience against events, Toronto Hydro has implemented measures such as installing over 100 network vault structures equipped with monitoring for oil leaks and flooding, alongside hardening for storms and floods. The has addressed major events, including those between 2018 and 2022 that affected 624,000 customers, by enhancing grid capabilities. Investments in technologies, including 500 SCADA-enabled devices for remote operations and pilots for fault location, isolation, and service restoration (FLISR), enable rapid fault detection and self-healing functionalities. Capital investments support these efforts, with Toronto Hydro allocating approximately $1.18 billion annually (totaling $5.9 billion over 2025-2029) for upgrades, including $1.82 billion for sustainment of aging assets, $1.02 billion for , and $651 million for modernization initiatives, such as weather-resilient equipment and digital technologies. These expenditures ensure the network's capacity to handle growing loads from electric vehicles and distributed resources while adapting to environmental challenges.

Services and Customer Engagement

Core Services for Customers

Toronto Hydro provides essential electricity services to approximately 796,000 customers in the City of , encompassing residential, , and users. These core services focus on reliable delivery, convenient billing, efficient connections, rapid outage response, and targeted support for vulnerable households. All electricity rates, including Time-of-Use (TOU) pricing, are regulated and set annually by the Energy Board (OEB), ensuring transparency and affordability across customer segments. Billing and payment options are designed for ease and flexibility, with TOU rates varying by time of day to encourage off-peak usage—typically lower during evenings, weekends, and holidays—as of November 1, 2025. Customers can enroll in pre-authorized debit (PAD) for automatic payments or opt for electronic bills (eBills) to avoid postal delays, and most financial institutions offer online bill payment. The My TorontoHydro® online portal, launched in the , enables 24/7 account management, including real-time usage tracking, bill history review, and payment processing, enhancing customer control over consumption. Billing accuracy exceeds 99%, with any disputes resolved through dedicated support channels. For new connections and upgrades, Toronto Hydro handles service installations, meter readings, and capacity expansions to meet customer needs, such as for high-demand industrial operations. Residential and new services are connected within five business days in 99.9% of cases, with no cost for standard meter replacements under the ongoing upgrade program. Customers submit requests via the online service portal or by phone, and upgrades for commercial users often involve assessments to ensure grid compatibility. Meter readings are automated via , providing accurate data for billing while supporting . Outage management is a , with 24/7 response teams deployed for rapid restoration. Customers report outages via phone, the Toronto Hydro , or the website's Outage , which offers real-time maps, affected customer counts, and estimated restoration times. In , the system average interruption duration (SAIDI) was 0.94 hours per customer annually—translating to an average restoration under two hours per sustained outage when excluding major events. These efforts minimize disruptions from weather, equipment failures, or other causes. Support programs target low-income customers to ensure equitable access, including the Ontario Electricity Support Program (OESP), which provides monthly on-bill credits based on household income and size. The Low-income Energy Assistance Program (LEAP) offers one-time grants up to $500 for arrears or reconnection, while the Emergency Energy Fund assists with urgent needs like preventing disconnections. Energy efficiency rebates are available through initiatives like the Home Assistance Program (HAP), which installs free or low-cost measures such as LED lighting and for eligible renters, and the Assistance Program, providing no-cost cold-climate heat pumps to income-qualified households. These programs, often in partnership with the City of and provincial agencies, help reduce bills and promote conservation.

Sustainability and Community Initiatives

Toronto Hydro has committed to achieving net-zero greenhouse gas emissions by 2040, aligning with the City of Toronto's broader climate objectives through strategies focused on and integration. This target emphasizes reducing 1 and 2 emissions, with the company reporting an 8% decrease in these emissions in 2022 compared to 2021 and a 40% reduction relative to the 2018 baseline, primarily driven by fleet and building efficiency upgrades. In 2023, 1 SF6 emissions were reduced by 22% compared to 2022. Since 2001, Toronto Hydro has published annual and environmental performance reports, providing transparency on progress toward these goals and tracking metrics such as use and emissions reductions. In innovation projects, Toronto Hydro has partnered with organizations like Plug'n Drive and Elocity Technologies to launch the Electric Vehicle Smart Charging Pilot Program, which installs free hyper-integrated chargers for residential customers to optimize grid load and promote adoption. The company has also conducted pilots, including a world-first underwater system in 2015 to enhance power quality and a pole-mounted storage initiative with Ryerson in 2017 to support management. Additionally, since its installation in December 2002, the 750 kW at has generated renewable electricity equivalent to powering about 75 homes annually. Community efforts include educational programs such as free energy coaching services, offered in collaboration with the City of , to guide residents on home energy assessments, clean heating upgrades, and conservation techniques that reduce consumption and emissions. Toronto Hydro supports transit electrification by partnering on EV charging infrastructure projects that facilitate broader transportation decarbonization, including initiatives aligned with regional efforts like Metrolinx's GO Expansion Program. The company also contributes to urban greening through programs like the Green Choice Customer Assistance initiative, which provides low- or no-cost retrofits to improve building efficiency and support environmental enhancements in Toronto neighborhoods. Looking to 2025, Toronto Hydro's initiatives include expanding the grid under its 2025-2029 investment plan to better integrate renewables, such as through new transformer stations and technologies that accommodate increased and inputs while maintaining reliability. Complementing this, the company advances diversity and inclusion programs in its workforce, building on commitments to equitable hiring and training as outlined in its reporting, to foster a representative team driving sustainable operations. These efforts are supported by ongoing infrastructure adaptations that enable seamless incorporation of clean energy solutions.

Awards and Recognition

Industry and Innovation Awards

Toronto Hydro has garnered recognition for its contributions to technological advancements and in the electricity sector, particularly through awards highlighting IT innovation, developments, and sustainable practices. In 2025, the company achieved its first win at the CIO Awards , earning accolades for excellence in IT innovation with its GenAI —a generative -powered designed to assist operations and teams by providing rapid access to critical , thereby enhancing in customer tools and management. Later that year, Toronto Hydro received the Energy Association Innovation Award for its leadership in advancing solutions and technologies, exemplified by upgrades to generative tools and systems that improve efficiency and reliability. The previous year, in 2024, Toronto Hydro was honored as a Sustainable Electricity Leader™ by Electricity Canada, acknowledging its comprehensive sustainable strategy that emphasizes the integration of sources into the distribution network to support environmental goals and long-term operational resilience. Among earlier achievements, Toronto Hydro earned the 2015 Ontario Electrical Safety Award from the Electrical Safety Authority for its leadership in consumer safety, driven by innovative awareness campaigns that educated the public on electrical hazards and promoted safer home practices. During the , the company received commendations for pioneering , beginning with its inaugural report in 2001, which set standards for in environmental performance; this effort culminated in the 2010 Canadian Electricity Association Social Responsibility Award for the "Get Smart Toronto" initiative, which innovatively communicated the rollout of smart meters to customers.

Safety and Corporate Responsibility Awards

Toronto Hydro has been recognized for its commitment to workplace safety through the Canada's Safest Employers Gold Safety Award, which it received in the Utilities and Electrical category in 2017. This accolade highlights the utility's low lost-time injury frequency rates and robust employee training programs, including ongoing safety education and risk management initiatives that contribute to a strong health and . In the realm of corporate responsibility, Toronto Hydro ranked 6th in Corporate Knights' 2025 Best 50 Corporate Citizens in , earning praise for its (ESG) performance. The ranking underscores the company's progress in reducing through projects and its positive community impact via initiatives like affordable energy programs and Indigenous partnerships. For electrical safety outreach, Toronto Hydro was awarded the 2015 Ontario Electrical Safety Award in the Consumer and Home Safety category by the Electrical Safety Authority. This recognition commended the utility's public education campaigns and prevention efforts, such as interactive workshops and awareness programs aimed at reducing electrical hazards in residential settings. Additionally, Toronto Hydro earned the 2025 Ted Rogers Co-op Employer Award from the Ted Rogers School of Management at , celebrating excellence in co-op programs that emphasize safety training and responsible mentorship for students. The award reflects the company's structured approach to integrating young workers into safe work environments while fostering ethical leadership and community-oriented practices.

References

  1. [1]
    Company overview - Toronto Hydro
    Toronto Hydro owns and operates an electricity distribution system that delivers electricity to approximately 796,000 customers in the city of Toronto.
  2. [2]
    Our history - Toronto Hydro
    ### Summary of Toronto Hydro's History
  3. [3]
    Governance - Toronto Hydro
    Toronto Hydro Corporation's sole owner and shareholder is the City of Toronto. As sole shareholder, the City has adopted the Shareholder Direction that sets out ...
  4. [4]
    [PDF] Toronto Hydro Corporation Fourth Quarter Financial Report 2024
    Feb 26, 2025 · The Corporation is a holding company which wholly owns two subsidiaries: •. THESL – distributes electricity; and. •. TH Energy – provides street ...
  5. [5]
    Toronto Hydro
    Toronto Hydro-Electric System Limited is a regulated electricity distribution company that delivers electricity to approximately 768,000 residential, commercial ...
  6. [6]
    Newsroom - Toronto Hydro
    Nov 2, 2025 · McFadden has been a member of the Toronto Hydro board since 2015 and is currently Vice-Chair. He will be replacing David Williams, whose term as ...
  7. [7]
    [PDF] Toronto Hydro Corporation Shareholder Direction
    “Distribution Company” means any one or more Subsidiaries licensed to own or operate an electricity distribution system under the Ontario Energy BoardAct ...
  8. [8]
    [PDF] Toronto Hydro Corporation Second Quarter Financial Report 2025
    Aug 13, 2025 · On June 26, 2025, City Council appointed Lisa DeMarco and Paul Doyle to the Corporation's Board of Directors for three- year terms. New Equity ...
  9. [9]
    Jana Mosley - Toronto Hydro
    Jana Mosley is the President and CEO of Toronto Hydro, joining on August 1, 2024, with over two decades in the energy sector. She has a Bachelor of Science in ...Missing: 2025 | Show results with:2025
  10. [10]
    Toronto Hydro announces new Chief Financial Officer
    Apr 8, 2025 · TORONTO, April 8, 2025 /CNW/ - Toronto Hydro Corporation announces that Baoqin Guo, CPA, CA, CFA, has been named Executive Vice President ...
  11. [11]
    Leadership - Toronto Hydro
    Leadership ; Jana Mosley. President and Chief Executive Officer · Jodi Engel ; Sheikh Nahyaan. Executive Vice-President and Chief Operating Officer · Diana ...Jana Mosley · Baoqin Guo · Ersilia Serafini · Gia DeJulioMissing: ownership | Show results with:ownership
  12. [12]
    [PDF] Toronto Hydro Corporation First Quarter Financial Report 2025
    May 8, 2025 · On May 8, 2025, the Board of Directors of the Corporation declared a dividend in the amount of $15.0 million with respect to the second quarter ...
  13. [13]
    Turning on Toronto: A History of Toronto Hydro
    On May 2, 1911 Adam Beck, chairman of the Hydro-Electric Power Commission of Ontario, pushed a ceremonial button, marking the official inauguration of ...
  14. [14]
    Turning on Toronto: Toronto Hydro-Electric System
    Power first reached Toronto over the provincially-controlled transmission lines on February 24, 1911. Different types of hydro transmission towers. Transmission ...
  15. [15]
    Conserving Electricity for War in the Canadian City, 1939-1945 - Érudit
    In Toronto, as in other cities and centres in Canada's industrial heartland, strict power restrictions had been imposed to conserve electricity use in domestic, ...
  16. [16]
    Toronto Hydro asks customers to choose - Strategy
    Apr 24, 2000 · This new, deregulated marketplace is a direct consequence of Ontario's Bill 35, The Energy Competition Act, which the provincial government ...
  17. [17]
    Ontario's Electricity Market Woes: How Did We Get Here and Where ...
    Jun 23, 2020 · This report provides a guideline to both what went wrong and whether these issues will be addressed going forward.
  18. [18]
    [PDF] 5 Wind Turbine Project at Exhibition Place - City of Toronto
    Half of the electricity generated will be sold to Toronto Hydro Energy. Services subscribers as a green power product. The estimated 1000 members of the Toronto.Missing: deregulation 2002 rollout 2004
  19. [19]
    [PDF] Smart Meter Deployment and the Application of Time of Use Pricing
    Dec 1, 2011 · However, they each advised staff that implementation will begin in January. ... Toronto Hydro-Electric System Ltd. 702,999. 647,923. 92.17%.
  20. [20]
    Historical electricity rates | Ontario Energy Board
    The following table and chart track Time-of-Use electricity rates since 2006. ... May 1, 2010, 5.3, 8.0, 9.9. Nov 1, 2009, 4.4, 8.0, 9.3. May 1, 2009, 4.2, 7.6 ...
  21. [21]
    Toronto Startup Goes Underwater With Compressed-Air Energy ...
    Mar 19, 2012 · Calling it a low-cost, scalable solution for urban centers, Hydrostor will partner with Toronto Hydro to demonstrate its intriguing approach ...
  22. [22]
    On-street electric vehicle (EV) charging stations - Toronto Hydro
    Toronto Hydro continues to focus on helping customers electrify their transportation by making investments in our electrical grid, piloting new innovative ...Missing: 2020s modernization
  23. [23]
    Toronto - Toronto Parking Authority and Toronto Hydro accelerate ...
    Nov 3, 2025 · In partnership with the City of Toronto, Toronto Hydro installed its first EV charger in October 2020. Now, in 2025 alone, Toronto Hydro will ...Missing: 2020s grid modernization
  24. [24]
    [PDF] Climate Action Plan | Toronto Hydro
    Apr 7, 2021 · The third opportunity for Toronto Hydro to enhance its contributions to climate action is to pursue modernization of outdoor lighting within its ...Missing: 1968 | Show results with:1968
  25. [25]
    Climate Action Plan - Toronto Hydro
    Electric vehicle (EV) charging infrastructure; Modernization of outdoor lighting/streetlighting; Renewable energy and energy storage; Building electrification ...Our Climate Action Goals · Our Climate Action Focus... · Our Net-Zero CommitmentMissing: 2020s | Show results with:2020s
  26. [26]
    Toronto Hydro and OPEN Technologies to offer AI-powered ...
    Jul 8, 2025 · The Virtual Decarbonization Planning tool helps building owners quickly and accurately assess the best retrofit strategies for their properties, ...
  27. [27]
    Our 2025–29 investment plan - Toronto Hydro
    The 2025-2029 plan focuses on renewing infrastructure, modernizing the grid, adapting to customer changes, and building resilience, including smart grid ...Missing: developments digital
  28. [28]
    [PDF] Our 2025–2029 Investment Plan - Toronto Hydro
    Under our proposed plan, the average distribution charges for a typical residential customer (who uses 750 kWh per month) would increase by $3.44 per month, ...
  29. [29]
    [PDF] Toronto Hydro 2023 Climate Action Plan Status Report
    The utility's grid modernization strategy has focused on accelerating the deployment of digital feld and operations technologies that can deliver future benefts ...
  30. [30]
    Power Downtown Toronto | Hydro One
    Hydro One plays an important role in delivering electricity to your community by supplying power to Toronto Hydro and its customers. We are currently upgrading ...
  31. [31]
    Our role in the electricity system - Power generation - OPG
    OPG generates over half of Ontario's power, is the largest clean electricity generator, sells to local utilities, and moderates electricity prices.
  32. [32]
    [PDF] transformation - 2021 annual report - Toronto Hydro
    substations. 15,406* circuit kilometres of overhead wires. 13,681* circuit kilometres of underground wires. 182,640* poles. 4 operation centres. 1 control ...
  33. [33]
    Toronto Hydro-Electric System Limited Utility Performance Scorecard
    Nov 27, 2023 · The electricity utility scorecards measure how well Ontario's electricity utilities are performing each year.
  34. [34]
    [PDF] Executive Summary and Investment Plan Overview - Toronto Hydro
    Nov 28, 2023 · challenges in the utility's day-to-day operations. Toronto is an urban service territory with a population density of 4,428 people per kilometer ...<|separator|>
  35. [35]
    [PDF] Backgrounder - Reliability in Toronto
    Apr 11, 2024 · Toronto's peak demand is 4,700 MW, expected to double by 2050. The city has limited new transmission lines, and Portlands is a vital, single ...
  36. [36]
    [PDF] 2016-Electricity-distribution-scorecard.pdf - Toronto Hydro
    Sep 24, 2017 · In 2016, Toronto Hydro customers experienced a reliability rate of 99.99% which represents an average outage duration of 0.91 hours.
  37. [37]
    [PDF] 2024 Toronto Hydro Electricity Distributor Scorecard
    Aug 21, 2025 · In 2024, the average annual number of electricity supply interruptions that a customer experienced was 1.29. This result is slightly above ...Missing: substations | Show results with:substations
  38. [38]
    [PDF] 2023 Consolidated Scorecard (pdf) - Ontario Energy Board
    51 Toronto Hydro-Electric System Limited. 99.91%. 99.94%. 77.84%. 99.20%. 92%. 94%. 64.00%. C. 43. 1.475. 1.24. 0.79. 81%. 5. 1,525. $. 41,267. $. 98%. 1.07.
  39. [39]
    Net Metering Program - Toronto Hydro
    If you generate your energy from renewable sources, you may be eligible for the Net Metering program.Missing: integration | Show results with:integration
  40. [40]
    [PDF] Distributed Energy Resource (DER) Application and Connection ...
    DER projects greater than 10 kW require a CIA Application. A CIA is a detailed assessment of the proposed project's impact on the Toronto Hydro electricity grid ...Missing: renewables | Show results with:renewables
  41. [41]
    Generation and storage connection process - Toronto Hydro
    Are you looking to connect a distributed energy resource (DER), such as a solar or battery energy storage system, to Toronto Hydro's grid?Missing: integration | Show results with:integration
  42. [42]
    [PDF] 2023 Toronto Hydro Environmental Performance Report
    Mar 21, 2024 · Vegetation Management. The preventative and predictive management program also includes effective vegetation management for mitigating tree ...Missing: drones AI
  43. [43]
    Electricity rates | Ontario Energy Board
    The Ontario Energy Board sets rates once a year on November 1. With TOU and ULO, the price depends on when you use electricity.Managing costs with Time-of... · Holiday schedule · Historical electricity rates
  44. [44]
    Choose your electricity price plan - Toronto Hydro
    Choose eBills and Pre-Authorized Debit (PAD) to help ensure you always receive and pay your bills on time. During Canada Post's rotating strikes, your Toronto ...
  45. [45]
    Residential electricity rates - Toronto Hydro
    Time-of-Use (TOU) rates. As of November 1, the OEB moved to winter time periods. TOU rates are listed in the following table, which also indicates the hours ...
  46. [46]
    Managing costs with Time-of-Use rates - Ontario Energy Board
    Time-of-Use rates vary according to demand. They are cheapest when demand is lowest: during the evenings, on weekends and on holidays.
  47. [47]
    [PDF] THE MEASURE OF OUR COMMITMENT - Toronto Hydro
    Oct 31, 2012 · Introduced My TorontoHydro™, a new fully automated online customer service portal available for customers to complete account transactions 24/7.<|control11|><|separator|>
  48. [48]
    Meter replacement program - Toronto Hydro
    As of May 2024, we've begun a five-year project to replace residential and small business customer meters. There is no cost to you for the replacement of ...Missing: readings increases
  49. [49]
    [PDF] HOW TO POWER UP YOUR SMALL BUSINESS OR DEVELOPMENT
    This guide helps with new or upgraded electricity services. Submit a service request at torontohydro.com/servicerequest. Call before digging. Connections can ...Missing: increases | Show results with:increases
  50. [50]
    [PDF] Metering Requirements 750 Volts or Less - Toronto Hydro
    Jan 1, 2025 · Meters for new, changed or relocated services shall be mounted indoors with main service box/main switch connected on the line of the meter.Missing: increases | Show results with:increases
  51. [51]
    Online tools and services - Toronto Hydro
    View details on current outages · Report an outage in your area · Find information on planned outages and construction projects in your area · Access your account ...
  52. [52]
    [PDF] 2022 Annual Report | Toronto Hydro
    • Connected new services to the grid on time more than 99% of the time. • Met our target for estimated times of restoration for power outages 94% of the time.
  53. [53]
    Electricity bill financial assistance - Toronto Hydro
    Mar 1, 2024 · Low-income Toronto residents may qualify for help from the City of Toronto with energy-related emergencies to reconnect, prevent disconnection ...Emergency Energy Fund (eef) · Ontario Electricity Support... · Low-Income Energy Assistance...Missing: rate | Show results with:rate
  54. [54]
    [PDF] Access your account online — 24 hours a day, 7 ... - Toronto Hydro
    Qualify for a monthly on-bill credit based on household income and size. Low-Income Energy. Assistance Program (LEAP):. Qualify for a one-time grant of up to ...
  55. [55]
    Heat Pump Assistance Program - Toronto Hydro
    Income-eligible households can receive a free cold-climate air-source heat pump through Toronto Hydro's Heat Pump Assistance Program.Qualifying For The Program · Step-By-Step Process · Frequently Asked QuestionsMissing: efficiency | Show results with:efficiency
  56. [56]
    https://www.torontohydro.com/for-home/financial-assistance
  57. [57]
    [PDF] Climate Action Plan 2023 Status Report | Toronto Hydro
    Toronto Hydro is upgrading to the next generation of demand response-ready smart meters that support improved power outage and restoration notifications while ...Missing: average | Show results with:average<|control11|><|separator|>
  58. [58]
    [PDF] 2022 Toronto Hydro Environmental Performance Report
    Mar 31, 2023 · The Bulwer BESS project is a 2 MW/2 MWh BESS that is located at Bulwer Municipal Station, a retired. 4.16 kV Toronto Hydro electrical substation ...
  59. [59]
    Electric Vehicle Smart Charging Pilot Program - Toronto Hydro
    About the pilot. Over the last two years, Toronto Hydro, in partnership with Plug'n Drive and Elocity Technologies Inc., installed a free Hyper Integrated ...About The Pilot · Qualifying For The Pilot... · Frequently Asked Questions
  60. [60]
    Toronto Hydro to Launch World's First Underwater Energy Storage ...
    Dec 10, 2015 · Located 3 km off Toronto Island and in 55 m of water, sits the first ever underwater compressed air energy storage system.Missing: 2012 | Show results with:2012
  61. [61]
    Better Homes: Green Resources for Residents - City of Toronto
    The City has collaborated with Toronto Hydro to provide free energy coaching services to help you navigate home upgrades including guidance on clean heating ...Furnace Upgrade Program · Home Energy Loan Program · Home Energy Assessments
  62. [62]
    Supporting Toronto Hydro's Climate Action Plan - Pembina Institute
    For instance, Toronto Hydro's proposed “Green Choice Customer Assistance Program” would allow the utility to provide low- or no-cost retrofits and ...
  63. [63]
    [PDF] Bringing Energy to Life - Toronto Hydro
    an independent review panel following Toronto Hydro's response to a massive ice storm in. December 2013. Since the creation of the GEM program, Toronto Hydro ...
  64. [64]
    Environmental performance - Toronto Hydro
    Toronto Hydro actively contributes to the City of Toronto's climate change goals, has a strong record on environmental performance, and has been recognized ...
  65. [65]
    Toronto Hydro recognized for excellence in IT innovation with CIO ...
    Aug 7, 2025 · Toronto Hydro is proud to announce its GenAI Agent, a chatbot for operations and engineering teams, has been recognized as a CIO Awards ...
  66. [66]
    Toronto Hydro's Post - LinkedIn
    Oct 1, 2025 · We're excited to share that we've been recognized with the 2025 Ontario Energy Association Innovation Award!
  67. [67]
    Sustainability - Toronto Hydro
    Toronto Hydro considers sustainability a core value, monitoring environmental performance, connecting renewable power, and is recognized as a Sustainable ...
  68. [68]
    ESA Honours 2015 Exceptional Electrical Safety Leaders
    Sep 25, 2015 · ESA was proud to honour the following 2015 award recipients: Consumer/Home Safety: Toronto Hydro – for their consumer awareness campaigns aimed ...
  69. [69]
    Canadian Electricity Association Recognizes Hydro One Networks ...
    Nov 17, 2010 · The 2009 Social Responsibility Award was presented to Toronto Hydro for its "Get Smart Toronto" communication initiative on smart meters and ...
  70. [70]
    Toronto Hydro recognized for health and safety in the workplace
    Oct 26, 2017 · Utility receives Gold Award from Canada's Safest Employers and Canadian Electricity Association President's Award of Excellence for Employee ...
  71. [71]
    Toronto Hydro recognized for workplace health and safety
    Toronto Hydro has received the Canada's Safest Employers Gold Safety Award in the Utilities and Electrical Category and ...
  72. [72]
    Canada's Best 50 Corporate Citizens of 2025
    Jun 25, 2025 · 2025 Best 50 ranking table ; 6, 11, Toronto Hydro Corp, Power transmission and distribution, 35% ; 7, 5, WSP Global Inc, Business, engineering and ...
  73. [73]
    https://www.newswire.ca/news-releases/canadian-electricity-association-recognizes-hydro-one-networks-inc-andtoronto-hydro-electric-system-limited-for-excellence-in-sustainabilityperformance-546286902.html
  74. [74]
    Toronto Hydro, London Hydro and Hydro One win ESA's 2015 ...
    Sep 25, 2015 · Toronto Hydro, London Hydro and Hydro One win ESA's 2015 Ontario Electrical Safety Awards ... London Hydro took home the award for Worker Safety ...
  75. [75]
    Top Co-op Employer Awards - Ted Rogers School of Management
    Congratulations to our 2025 award winners: · Blake, Cassels & Graydon LLP, Legal · Bombardier, Manufacturing · Boston Consulting Group, Consulting · Canada Revenue ...