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Total Quality Logistics

Total Quality Logistics (TQL) is a leading North American freight brokerage and (3PL) provider, specializing in connecting shippers with a network of over 140,000 carriers to manage truckload, less-than-truckload (LTL), intermodal, , air, ocean, and specialized freight shipments across local, national, and international routes. Founded in 1997 in , , by Ken Oaks, TQL was established to address frustrations with service and integrity in the freight industry, starting as a small operation and expanding rapidly through a focus on and . The company now operates over 60 offices across 26 states in the United States, employing over 9,000 people (as of 2025) and handling more than 3.6 million loads annually. As the second-largest freight brokerage firm in and one of the largest privately held 3PL providers globally, TQL emphasizes 24/7/365 support, advanced technology for load matching and tracking, and solutions tailored to diverse industries such as , , and and beverage. In recent years, the company has achieved significant financial growth, reporting $6.9 billion in revenue for , while maintaining a strong reputation for workplace culture, earning as a three-time 100 Best Company to Work For and Great Place to Work Certified from 2015 to 2025. TQL's commitment to , , and exceeding customer expectations has solidified its position as a key player in the sector, with a 9.3/10 score based on 2023 surveys.

History

Founding and early years

Total Quality Logistics (TQL) was founded in 1997 by Ken Oaks in , . Oaks, a native of Anderson Township and graduate of McNicholas High School and the , had spent several years working as a produce buyer and salesman for Castellini Company, where he regularly interacted with freight brokers. His experiences highlighted significant inefficiencies and a lack of service integrity in the industry, prompting him to establish TQL as a brokerage firm dedicated to higher standards of honesty and reliability in connecting shippers with carriers. The company launched in August 1997 with just two employees, operating out of a modest office in the area, specifically Township in Clermont County. From the outset, TQL concentrated on truckload brokerage services, emphasizing the development of strong relationships with both customers needing freight transportation and carriers providing capacity. This foundational approach allowed the firm to address the pain points Oaks had observed, such as inconsistent service and poor communication, by prioritizing direct, transparent dealings in the freight market. Among the earliest hires were several of Oaks' high school acquaintances from McNicholas High School, including Kerry Byrne, Mike Zins, Gary Carr, and Jeff Montelisciani, who joined during the initial years and rose to prominent leadership roles within the company. Byrne, a former varsity teammate of Oaks, eventually became president overseeing sales, while Zins, a fellow alumnus, served as chief financial officer. These key personnel contributed to TQL's operational stability and culture during its formative decade, helping to build a network that supported steady expansion through the early 2000s.

Growth and milestones

Total Quality Logistics experienced rapid expansion following its founding, transitioning from a small operation to a prominent player in the freight brokerage industry. Starting with just two employees in 1997, the company grew its workforce to over 1,000 by 2010, reflecting aggressive hiring to support increasing demand for services. This employee base further expanded significantly, reaching more than 9,000 by , enabling TQL to handle a vast network of carriers and customers across . The growth in personnel was paralleled by geographic expansion, with the opening of additional offices beyond its headquarters beginning in the late 2000s, including its first satellite location in in 2009. Financially, TQL's revenue trajectory underscored its scaling success, rising from approximately $750 million in 2010 to $4.1 billion by 2020. The company achieved $8.9 billion in revenue in 2022, before stabilizing around $6.9 billion annually by 2024. This progression was driven by broader market adoption of , with TQL diversifying into multi-modal services—encompassing truckload, less-than-truckload (LTL), and intermodal—around 2010 to meet varied customer needs. By the mid-2010s, the firm had established over 60 offices across more than 25 states, facilitating nationwide coverage. In 2024, TQL opened eight new offices, including in Chattanooga, , Huntsville, and , expanding to 26 states. Key milestones highlighted TQL's industry stature, including consistent rankings on ' list of America's Largest Private Companies, where it placed #93 in 2024 with $6.7 billion in revenue. The company also solidified its position as the second-largest freight brokerage firm in the United States, a ranking affirmed by industry analyses and TQL's own operational scale. These achievements, coupled with multiple Inc. 5000 recognitions for rapid growth, marked TQL's evolution into a multi-billion-dollar enterprise by the early 2020s.

Business operations

Services offered

Total Quality Logistics (TQL) operates as a third-party logistics (3PL) provider and freight broker, facilitating the movement of goods by matching shippers with independent carriers without owning transportation assets. This asset-light model allows TQL to offer flexible, scalable solutions for domestic and international freight needs across North America. The company's core services include full truckload (FTL) shipping, which encompasses dry van, temperature-controlled (reefer), oversized, and flatbed equipment types to handle a variety of cargo, including perishable produce reflecting the founder's prior experience in fresh produce distribution. TQL also provides less-than-truckload (LTL) services for smaller shipments shared among multiple clients, intermodal combinations of truck and rail for cost-efficient long-haul transport, and expedited or time-critical options for urgent deliveries via air or ground. Specialized offerings extend to drayage for port and rail movements, ocean freight for international container shipping, and heavy haul for oversized or project cargo. TQL delivers end-to-end support, including competitive rate quoting and management, real-time tracking through its TQL TRAX , and brokerage for seamless international shipments entering the . With access to a network of over 110,000 carriers (as of 2024), TQL handles more than 3.6 million loads annually, ensuring reliable capacity for clients ranging from small businesses to companies.

Technology and carrier network

Total Quality Logistics employs a proprietary software platform that serves as its core (TMS), facilitating real-time shipment tracking, instant quoting, and automated load matching. This system integrates tools like TQL TRAX, a web-based portal and mobile application that provides shippers with 24/7 visibility into load status, document management, and reporting capabilities. Complementing this, the Carrier Dashboard enables carriers to search loads, submit quotes, book shipments, and upload paperwork directly, supporting efficient brokerage operations across full truckload, less-than-truckload, and intermodal services. Central to TQL's operations is its extensive carrier network, comprising over 110,000 vetted (as of ) who handle more than 3.6 million loads annually. Carriers undergo a rigorous process that verifies compliance with federal regulations, including possession of a valid MC or US DOT number, at least $1 million in auto , and $100,000 in to ensure reliability and . This network, combined with the proprietary TMS, allows for rapid capacity sourcing and seamless load tendering, enhancing efficiency for shippers. TQL has invested in advanced technologies, including tools for automating high-volume processes and data analytics to support operational decision-making, though specific applications in and route optimization remain integrated within broader enhancements. For user accessibility, the company provides secure mobile applications—such as TQL TRAX for shippers and the Carrier Dashboard for carriers—along with that enable seamless data exchange and with over 150 external TMS platforms, ensuring updates via GPS and driver inputs. In February 2020, TQL suffered a cyber breach that exposed sensitive carrier information, including tax IDs and bank details, in its portal; the incident was not attributed to or , and the company responded by cooperating with and cybersecurity firms to investigate and bolster system protections. Following the event, TQL implemented strengthened cybersecurity protocols to safeguard user data and prevent future vulnerabilities, reflecting ongoing commitments to platform security amid growing digital threats in .

Corporate structure

Headquarters and facilities

Total Quality Logistics (TQL) is headquartered in Union Township, , just outside , at 4289 Ivy Pointe Boulevard. The company established its initial headquarters there in 1997 and has since undertaken multiple expansions to support its growth. The main campus spans over 390,000 square feet following its third major expansion completed in 2024, which added 36,000 square feet of office space, a 62,000-square-foot maintenance shop, and a 17,000-square-foot training center. Earlier phases included a 25,000-square-foot addition in 2005 and a 133,000-square-foot building opened in 2020, bringing the total footprint to more than 233,700 square feet at that time. The facilities incorporate employee-focused amenities such as a 24/7-access , basketball court, and outdoor patio areas designed to foster collaboration and wellness. Beyond the headquarters, TQL operates more than 60 offices primarily across the United States, with key hubs in cities like Chicago, Illinois; Dallas, Texas; and Atlanta, Georgia. These locations support the company's North American freight brokerage services, extending operations into Canada and Mexico through cross-border teams and warehousing partnerships. Recent expansions from 2023 to 2025 have focused on accommodating workforce growth, including a 36,322-square-foot office upgrade in Chicago's Loop district in 2023, the opening of eight new U.S. facilities in 2024 such as sites in Huntsville, Alabama; East Lansing, Michigan; Chattanooga, Tennessee; and Little Rock, Arkansas; and a new office in Fort Worth, Texas, in January 2025. The $35 million headquarters expansion in 2024 marked the latest investment in infrastructure to handle increased operational demands.

Leadership and workforce

Total Quality Logistics (TQL) is led by founder and Ken Oaks, who established the company in 1997 and has guided its expansion into one of the largest privately held freight brokerages in the United States. Oaks, a alumnus, previously worked in the fresh produce industry before launching TQL; his net worth is estimated at $980 million as of 2016. The executive team includes several long-tenured leaders from the company's early years, reflecting a culture of internal promotion where over 80% of TQL's leaders have advanced from within the organization. Key executives include President Kerry Byrne, who joined TQL in 2005 and was promoted to president in 2015 after serving as , and Mike Zins, a fellow graduate who has been instrumental in scaling the company's operations since the early 2000s. Other early team members, such as Executive Sales Director Chris Carr, continue to contribute to strategic direction. As of 2024, TQL employs more than 9,000 people across sales, logistics coordination, and support roles, making it one of the largest workforces in the freight brokerage sector. The majority of employees are engaged in sales and account management, where they build carrier networks and handle truckload shipments, amid an industry characterized by high employee turnover due to the demanding nature of commission-driven roles. TQL's company culture emphasizes a commission-based sales model, with representatives earning uncapped commissions on top of a base salary starting at $40,000-50,000 during training, alongside performance incentives like the President's Club recognition trips for top performers. New hires undergo a comprehensive 26-week paid training and mentoring program that covers logistics fundamentals, sales techniques, and on-the-job shadowing to build expertise without prior experience required. This approach aligns with core values such as exceeding expectations and recognizing teamwork, fostering an environment of accountability and internal mobility where 70% of promotions come from within. To promote diversity and inclusion, TQL supports six employee resource groups (ERGs)— for LGBTQ+ employees and allies, for Asian and Pacific Islander employees, VETS for veterans, BEST for Black employees, for women in logistics, and for Hispanic and Latino employees—that provide networking, professional development, and community support. The company also operates the TQL Cares matching gifts program, which matches employee donations to nonprofits at 50% and provides $10 per volunteer hour through the Dollars for Doers initiative, with 79% of employees participating in giving and volunteering efforts.

Community engagement

Sponsorships

Total Quality Logistics (TQL) has established a prominent presence in sports sponsorships, particularly in its hometown of , , to enhance brand visibility and community ties. In April 2021, TQL secured for the 26,000-seat stadium that serves as the home venue for Major League Soccer's , renaming it as part of a multi-year . This deal includes prominent signage inside and outside the stadium, a branded bar area, and dedicated seating sections, providing extensive exposure during matches and events. Expanding its athletic affiliations, TQL entered a long-term partnership with the athletics program in January 2023, which encompasses field-level and stadium signage at , logo placements, and targeted investments in the Bearcats' indoor practice facility. This collaboration has evolved to include Name, Image, and Likeness (NIL) deals with select student-athletes starting in 2024, selecting 10 ambassadors across various sports to represent the brand. Additionally, TQL has sponsored local sports-related events, such as serving as the presenting sponsor for the inaugural Foundation Celebrity Golf Classic in August 2025, which supported the club's scholarship initiatives while featuring community and celebrity participants. These sponsorships have significantly boosted TQL's marketing reach, leveraging stadium events, broadcasts, and university athletics to align with its Cincinnati origins and target a regional audience of sports enthusiasts. While the exact total spend on these initiatives remains undisclosed, they underscore TQL's strategy for building brand loyalty through high-profile, community-rooted partnerships.

Philanthropy and initiatives

Total Quality Logistics (TQL) engages in philanthropy through its TQL Cares program, which emphasizes employee-driven charitable giving and . This initiative supports a wide range of nonprofits by matching employee donations and providing for , fostering widespread participation among its workforce. In 2024, TQL pledged over $1.5 million to employee-selected charities as part of its annual giving campaign, contributing to a broader impact of $4 million donated to more than 3,600 nonprofits that year. A cornerstone of TQL's philanthropic efforts is the Moves That Matter program, launched in 2014 to transport donated goods for nonprofits at no cost, leveraging the company's extensive carrier network. By November 2025, the program had surpassed $2 million in donated freight services toward a renewed $3 million commitment announced in October 2025, facilitating the movement of 59 million pounds of goods valued at $96 million. Examples include delivering 5,000 meal kits for relief in 2022 and transporting 6,500 pounds of food to support food banks through partnerships like , addressing disaster relief, hunger, and community needs with thousands of loads annually. TQL also advances environmental sustainability as part of its corporate initiatives, focusing on reducing emissions in through programs like the Empty Miles Pledge, which aimed to eliminate 45 million empty truck miles by 2025 but exceeded the goal early by achieving 48 million reductions by 2023. The company partners with organizations such as the SmartWay program—since 2010, moving over 370,000 sustainable loads in 2023—and Together for Sustainability (TfS) to promote scope 3 reductions and industry standards for eco-friendly practices. Additional efforts include the BeeQL initiative with Save Your Bees to enhance and advocacy recognized by six Responsible Care Partner of the Year awards from the . In , where TQL is headquartered, community support centers on local education and youth development, with employees over 7,600 hours in 2024 under the guidance of 130 Charity Captains. The company backs initiatives like the Foundation, pledging $25,000 and 1,500 school kits in 2025 to aid , alongside partnerships with the Boys & Girls Clubs for and programs. These efforts tie directly to , with 79% of the workforce participating in giving and to strengthen regional causes.

Challenges and responses

Supply chain crisis involvement

During the from 2020 to 2022, Total Quality Logistics (TQL) played a key role in supporting the movement of essential goods by launching its "Moves That Matter" program, which provided no-cost transportation for donated critical supplies, including medical equipment, personal protective gear, and consumer essentials. This initiative addressed widespread disruptions such as port congestion and driver shortages that plagued the , with TQL emphasizing its focus on maintaining continuity to deliver vital items amid global strains. By September 2020, the program had transported over 2 million pounds of goods, and TQL pledged $1 million in donated services over five years to sustain these efforts. In 2021, TQL managed surges in demand for commodities like semiconductors and during widespread supply shortages exacerbated by the ongoing recovery, labor constraints, and transportation bottlenecks. Company executives highlighted how driver shortages contributed to these delays, underscoring TQL's use of and its carrier network to reroute shipments and mitigate impacts on customers. This approach helped stabilize freight flows for affected sectors, with TQL reporting increased volumes in essential amid the broader . Addressing recent challenges in 2024 and 2025, TQL invested over $4 million in advanced security technologies, including AI-driven monitoring and partnerships with , to counter a 27% industry-wide rise in cargo thefts that reached a record 3,625 incidents across . The company also navigated disruptions from events like the 2024 East Coast port strikes and , such as Hurricane Milton, by leveraging its network for rapid rerouting with minimal overall impact on operations. TQL has contributed to industry resilience through its Freight Insights reports, which analyze trends like in freight partnerships and strategies for handling disruptions, advocating for proactive measures to strengthen U.S. supply chains. These efforts, combined with internal adaptations such as virtual events for non-frontline staff during peak disruptions, have enabled TQL to support operational continuity and assist in keeping national logistics networks functional.

Legal issues and controversies

In 2023, a federal judge ruled that Total Quality Logistics (TQL) violated the Fair Labor Standards Act (FLSA) by misclassifying thousands of logistics coordinators as exempt from overtime pay, leading to unpaid wages for work exceeding 40 hours per week. The case, initiated in 2010 as a , affected more than 4,500 current and former employees over the period from 2014 to 2023, with the court ordering TQL and its CEO to pay back overtime wages plus an equal amount in for failing to act in . As of late 2025, the case remains in the damages calculation phase, with no final settlement reported. TQL has faced disputes over broker transparency requirements under Federal Motor Carrier Safety Administration (FMCSA) rules, particularly regarding the disclosure of shipment rates and contracts to carriers. In November 2023, FMCSA directed TQL via email to remove clauses in its carrier agreements that waived carriers' rights to access certain load records under 49 CFR 371.3, following an investigation prompted by carrier complaints. TQL prevailed in related 2023 regulatory scrutiny when FMCSA's probe did not result in formal penalties or enforcement actions against the company. However, in February 2025, carrier Pink Cheetah Express filed a federal lawsuit in the U.S. District Court for the District of Columbia, alleging TQL withheld unredacted load records in violation of the 2023 FMCSA directive and seeking a declaratory judgment for compliance. The court dismissed the suit in September 2025, ruling that the FMCSA email lacked the formality of a binding order, though Pink Cheetah appealed the decision in October 2025, filing a motion for summary reversal on November 7, 2025. In a separate 2023 case, TQL sued EDA Logistics and a former employee for and of trade secrets after the employee allegedly took proprietary customer lists and training materials upon leaving to join the competitor. The U.S. District Court for the Southern District of ruled in TQL's favor on the claim, enforcing a non-compete agreement and awarding injunctive relief, but rejected the trade secrets claim due to insufficient evidence of . The Sixth of Appeals affirmed the decision in October 2024. TQL experienced a significant cybersecurity incident in February 2020, when hackers breached its carrier portal, compromising sensitive information for an undisclosed number of carriers, including tax IDs, bank account numbers, and contract details. The company notified affected parties and worked with and cybersecurity experts, confirming the breach was not but resulted in unauthorized access over several hours. This led to a class-action filed in March 2020, seeking up to $5 million in damages for in data protection. Carriers have raised ongoing complaints against TQL regarding payment delays, with instances of withheld funds despite , contributing to reputational challenges in the industry. Allegations of double-brokering—where TQL purportedly re-brokers loads without consent—have also surfaced in connection with disputes, though no formal FMCSA findings have confirmed widespread violations. Overall, TQL has maintained compliance with core FMCSA broker registration and authority rules, with no revocations of its operating authority recorded as of 2025, but it continues to face industry-wide scrutiny over and practices amid evolving regulations.

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