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VodafoneZiggo

VodafoneZiggo is a Dutch telecommunications company that provides fixed, mobile, and integrated communication and entertainment services to consumers and businesses across the Netherlands.^[1] Formed on January 1, 2017, as a 50/50 joint venture between Vodafone Group Plc and Liberty Global Plc, it resulted from the merger of Vodafone Netherlands—established in 1995 as Libertel and rebranded to Vodafone in 2002—and Ziggo, a major cable operator. As of 2025, Liberty Global is in talks to acquire Vodafone's stake in the joint venture.^[2]^[3]^[4] Headquartered in Utrecht, the company employs approximately 6,200 people and operates from nine locations nationwide.^[1] VodafoneZiggo's core services include high-speed broadband internet with Gigabit capabilities reaching 7.6 million households, including a 2 Gbit/s rollout announced in 2025 and planned 4–8 Gbit/s speeds in 2026; digital cable television; fixed and mobile telephony; and converged packages combining fixed and mobile offerings.^[1]^[5] As of June 2025, it serves approximately 5.3 million postpaid mobile subscribers and 3.3 million fixed-line customers.^[3] The company's network infrastructure supports advanced technologies, including 5G mobile services—launched as the first in the Netherlands—and DOCSIS 3.1 for enhanced fixed broadband speeds of up to 2 Gbit/s, with a November 2025 agreement with Ericsson to modernize and expand the mobile network.^[6]^[5]^[7] With a mission to foster "enjoyment and progress with every connection," VodafoneZiggo emphasizes digital inclusion, sustainability, and innovation.^[8] In 2024, the company reported revenue of $4.5 billion, reflecting its strong market position amid ongoing investments in network upgrades and customer-focused strategies.^[1]

History

Formation and merger

In February 2016, Vodafone Group Plc and Liberty Global Plc announced plans to form a 50:50 joint venture combining their respective Dutch operations, Vodafone Netherlands and Ziggo, to create a unified telecommunications provider.^[9] The agreement, signed on 15 February 2016, valued the contribution of each business based on their enterprise values, with Vodafone agreeing to pay Liberty Global €1 billion to account for a €2 billion equity value difference after adjusting for Ziggo's €7.3 billion net debt.^[9] This partnership aimed to leverage complementary strengths in mobile and fixed-line services, positioning the new entity as a major competitor in the Dutch market. The merger faced scrutiny from regulatory authorities to ensure competition in the Dutch telecom sector. The European Commission conducted an in-depth investigation and granted conditional clearance on 3 August 2016, requiring Vodafone to divest its consumer fixed-line business to T-Mobile Netherlands to address concerns over reduced competition in bundled services.^[10] Additional approvals were obtained from the Dutch Authority for Consumers and Markets (ACM), which cleared the divestment in December 2016 as a prerequisite for the overall transaction.^[11] These measures ensured the joint venture would not hinder market entry for rivals or inflate prices for consumers.^[12] The joint venture was completed on 31 December 2016, forming VodafoneZiggo Group B.V. as the holding company for the combined operations, excluding the divested fixed-line assets.^[13] The entity reported combined revenue exceeding €4 billion for the twelve months ended 30 September 2016, supported by approximately 10 million fixed and 5 million mobile revenue-generating units.^[13] Post-completion, Liberty Global received €2.2 billion in cash distributions, reflecting the transaction's financial structure.^[14] Initial integration efforts commenced immediately after closing, focusing on operational synergies and customer experience enhancements. In January 2017, VodafoneZiggo introduced a unified corporate logo and identity that merged elements of both parent brands, while maintaining separate Vodafone and Ziggo consumer-facing brands to preserve market recognition.^[15] This rebranding supported the rollout of integrated fixed-mobile bundles, marking the start of broader network and service convergence.^[16]

Pre-merger developments

Libertel was established in September 1995 as the second GSM mobile operator in the Netherlands, backed by financial support from Nationale-Nederlanden to challenge the incumbent KPN, at a time when mobile penetration was just 2% of the population.^[17]^[2] By the end of 2000, Vodafone had become the majority shareholder, leading to a name change to Libertel-Vodafone, followed by a full rebranding to Vodafone Netherlands in early 2002 as part of the Vodafone Group's global strategy.^[2]^[17] In April 2003, Vodafone acquired 98.2% ownership of the company, delisting it from the Amsterdam stock exchange and achieving full control by late 2006.^[17] Ziggo emerged from the consolidation of the Dutch cable sector through the merger of three regional providers—@Home, Casema, and Multikabel—initially forming on February 1, 2007, under Zesko Holding, with the unified Ziggo brand launching officially on May 16, 2008, to serve over 3 million households with TV, broadband, and telephony services.^[18] In January 2014, Liberty Global announced its acquisition of Ziggo for €10 billion including debt, a deal that completed later that year and positioned Liberty Global as a dominant force in the Dutch fixed-line market.^[19] This was followed by the integration of Liberty Global's UPC Nederland operations into Ziggo, with the merger finalizing on March 5, 2015, creating a combined entity with a hybrid fibre-coax network covering more than 90% of Dutch households and enhancing capabilities in broadband and TV services.^[18] Prior to 2016, both Vodafone Netherlands and Ziggo navigated intense market competition in the Netherlands, where demand for bundled fixed-mobile services grew amid rivalry from incumbents like KPN and emerging players such as T-Mobile and Tele2.^[20] Vodafone, holding a 20-30% share in mobile but less than 5% in fixed telephony, broadband, and TV, depended on regulated access to KPN's copper and fibre networks, incurring wholesale costs that limited profitability and exposed it to churn from competitors offering integrated bundles.^[20] Ziggo, with 40-50% dominance in fixed services via its proprietary cable infrastructure, faced pressures from IPTV alternatives and subscriber declines in traditional TV, while its nascent mobile efforts—launching 4G in 2015 as an MVNO on Vodafone's network—were hampered by similar wholesale dependencies and a mere 0-5% mobile market share.^[20] Both invested in infrastructure expansions, including Vodafone's unbundling of KPN's fibre lines and Ziggo's upgrades to its coax network for higher-speed broadband, to counter these dynamics in a market characterized by high price sensitivity and easy customer switching.^[20] The strategic impetus for combining Vodafone and Ziggo centered on leveraging complementary strengths—Vodafone's robust mobile network against Ziggo's extensive fixed infrastructure—to create a converged operator capable of delivering quadruple-play bundles and challenging KPN's market leadership.^[20] This union would eliminate mutual wholesale payments, reducing costs by an estimated €100-200 million annually through internal efficiencies, while aggregating spectrum holdings (up to 2x30 MHz) to bolster future 5G readiness and customer retention via integrated services.^[20]

Corporate structure

Ownership and governance

VodafoneZiggo operates as a 50-50 joint venture between Vodafone Group Plc and Liberty Global Plc, with each parent company holding equal shares in the parent entity, VodafoneZiggo Group Holding B.V.^[21]^[22] VodafoneZiggo itself is a wholly-owned subsidiary of VodafoneZiggo Group Holding B.V., which oversees the combined operations of the former Vodafone Netherlands and Ziggo entities.^[3] The company's headquarters are located in Utrecht, Netherlands, at Boven Vredenburgpassage 128.^[23] As a Dutch private limited liability company (besloten vennootschap, or BV), VodafoneZiggo Group Holding B.V. is subject to the mitigated large company regime under Dutch law, which governs its corporate operations and compliance requirements.^[24] Governance at VodafoneZiggo follows a two-tier structure, comprising a Management Board responsible for day-to-day operations and a Supervisory Board providing oversight and strategic guidance.^[24] The parent companies exercise joint oversight through their representation on the Supervisory Board, with decision-making on major matters requiring consensus. A Shareholders' Agreement between Vodafone Group Plc and Liberty Global Plc outlines key governance provisions, including access to information, dividend policies, and mechanisms for resolving disputes in this 50-50 joint venture setup.^[25]^[26] In 2025, VodafoneZiggo has pursued strategic updates to its ownership and asset portfolio, including the initiation of a sale process for its mobile tower infrastructure, with proceeds intended to reduce the company's net debt of approximately €12.9 billion as of March 2025.^[27]^[28] The parent companies remain aligned on this divestiture, targeting around €700 million in proceeds, while broader discussions have emerged regarding potential sales or spin-offs of the entire VodafoneZiggo entity, which would require mutual approval due to the equal ownership split.^[29]^[30]

Leadership and management

Jeroen Hoencamp served as Chief Executive Officer (CEO) of VodafoneZiggo from the company's formation in January 2017 until his retirement on May 1, 2024, during which he led the initial integration of Vodafone Netherlands and Ziggo operations.^[31]^[32] Following Hoencamp's departure, Ritchy Drost, VodafoneZiggo's Chief Financial Officer (CFO) since January 2017, acted as interim CEO from May 1 to September 1, 2024.^[33]^[34] Stephen van Rooyen was appointed CEO effective September 1, 2024, bringing over 17 years of experience from Sky Group, where he served as CEO of Sky UK & Ireland and Chief Commercial Officer, roles he held within Liberty Global's portfolio.^[35]^[36] The management team comprises several executive directors overseeing core functions. Ritchy Drost continues as CFO, managing financial strategy.^[33] John van Vianen has been Executive Director for the Business Market (B2B) since January 2017, focusing on enterprise services.^[33] Robin Kroes serves as Executive Director for the Consumer Market (B2C) since September 2022, handling residential offerings.^[33] Barbara de Koning Gans is Executive Director for Customer Operations since August 2021, responsible for service delivery and support.^[33] Thomas Helbo, appointed Executive Director for Technology (CTO) in January 2024, leads network and innovation efforts.^[33] Anne Hustinx has been Executive Director for External & Legal Affairs since January 2024, managing regulatory and legal matters.^[33] In 2025, Karlijn van Aalten joined as Executive Director for Human Resources on April 1, having previously contributed to the Vodafone-Ziggo integration since joining Vodafone in 2012.^[33] Bo Budé was appointed Executive Director for Strategy & Partnerships in May 2025, after serving in strategy roles at the company since 2021.^[33] As a joint venture equally owned by Vodafone Group and Liberty Global, VodafoneZiggo's leadership receives strategic guidance from parent company executives, notably Liberty Global CEO Mike Fries, who in 2025 provided van Rooyen with broad autonomy to implement turnaround initiatives.^[37]

Operations

Services portfolio

VodafoneZiggo offers a diverse portfolio of mobile services under the Vodafone brand, catering to both consumer and business needs in the Netherlands. These include postpaid subscription plans with unlimited calls, texts, and data options ranging from 10 GB to unlimited, all supporting 4G LTE and 5G networks for high-speed connectivity. Prepaid options provide flexible bundles, such as unlimited national data for one week or monthly packages with 200 minutes of calls, also featuring 5G access and EU roaming allowances up to 25 GB. Device bundles pair these plans with smartphones and accessories, often including discounts or installment financing to enhance accessibility.^[38]^[39]^[40] The company's fixed-line services, primarily through Ziggo, focus on broadband internet delivered via hybrid cable networks, with recent upgrades enabling download speeds up to 2 Gbit/s for nearly 7 million households by late 2025. Telephony services offer unlimited national calls as add-ons or standalone options, emphasizing reliable voice connectivity. Bundled packages integrate broadband with telephony and other services, allowing customers to customize for home use, such as combining high-speed internet with WiFi optimization tools like free boosters and 24/7 support. Expansion into fiber-optic delivery via partnerships, including with DELTA Fiber starting in 2026, will broaden access to these services in underserved areas.^[5]^[41]^[42]^[43] Television and entertainment offerings center on Ziggo's cable TV platform, providing access to over 70 live channels, including sports via Ziggo Sport and general programming like NPO and ESPN. The Ziggo GO app supports streaming on up to five devices, with features for pausing, rewinding up to seven days, and on-demand viewing integrated with premium partners such as Netflix for series and Disney+ for family content. These partnerships enable a unified search and recommendation system across linear TV and streaming libraries, enhancing user experience on mediaboxes like the energy-efficient Next Mini.^[44]^[45]^[46]^[47] For business customers, VodafoneZiggo delivers tailored solutions including enterprise connectivity with secure, high-capacity networks supporting hybrid work environments and 5G integration. IoT services facilitate device connectivity for automation, such as energy-efficient sensors and logistics tracking, with global management platforms. Cloud offerings promote digitalization through AI-enabled tools and storage, targeting SMEs with adoption goals aligned to Dutch government initiatives for 80% cloud usage by 2030. Cybersecurity enhancements, including threat detection and recovery, complement these to protect enterprise operations.^[48]^[49]^[50]^[51]

Network infrastructure

VodafoneZiggo operates a hybrid network that integrates Vodafone's mobile spectrum capabilities with Ziggo's coaxial cable infrastructure for fixed broadband services. This convergence enables seamless delivery of mobile and fixed connectivity, leveraging Vodafone's radio access network for wireless services and Ziggo's hybrid fiber-coaxial (HFC) system, which supports high-speed internet up to 1 Gbit/s in many areas. The 5G rollout began in April 2020, utilizing Ericsson's Spectrum Sharing technology to dynamically allocate 4G and 5G spectrum, initially covering urban centers like Eindhoven and expanding nationwide thereafter. In a recent development, VodafoneZiggo acquired 100 MHz of 3.5 GHz spectrum in 2024 to bolster 5G capacity.^[52] The network provides nationwide mobile coverage across the Netherlands, with over 3,000 sites upgraded for enhanced 5G performance, ensuring reliable connectivity in both urban and rural regions. For fixed broadband, Ziggo's infrastructure reaches approximately 90% of households through its HFC network, offering high-speed access in densely populated areas, while expansions address rural gaps. Fiber initiatives include a 2025 partnership with DELTA Fiber Netherlands, granting access to FTTH infrastructure for an additional 600,000 addresses starting in 2026 to achieve near-complete national coverage and support speeds beyond 2 Gbit/s. Meanwhile, HFC upgrades enable 2 Gbit/s speeds for nearly 7 million households by the end of 2025. Key investments in 2025 focus on network modernization, including a three-year agreement with Ericsson signed in November to upgrade mobile infrastructure, deploy 3.5 GHz spectrum for improved 5G capacity, and prepare for advanced 5G features across the Netherlands. This program targets enhancements in performance and reliability, with full-fiber deployment efforts emphasizing wholesale access to external FTTH networks rather than proprietary builds to accelerate rollout. Sustainability measures are integral, with energy-efficient upgrades improving energy efficiency by 13% (kWh/TB) in 2024 through AI-optimized equipment saving 5.4 GWh on mobile sites and decommissioning redundant hardware saving 805,781 kWh, as outlined in VodafoneZiggo's 2024 Integrated Annual Report.^[53] Additionally, digital inclusion programs promote equitable access, such as subsidized connectivity for underserved communities, aligning network expansions with broader societal goals.

Performance and outlook

Financial metrics

VodafoneZiggo maintained revenue stability in 2024, reporting total revenue of €4.11 billion, nearly unchanged from €4.11 billion in 2023.^[26] This flat growth reflected resilience in subscription revenue, which increased slightly by 0.4% year-over-year, offsetting declines in non-subscription areas such as equipment sales.^[54] In the third quarter of 2025, revenue stood at €990 million, flat from the prior quarter but down 3.9% from Q3 2024, indicating ongoing pressures from market dynamics.^[55] Profitability showed modest improvement, with adjusted EBITDA after leases (EBITDA AL) reaching €1.88 billion in 2024, a 3.1% increase from €1.82 billion in 2023.^[56] This uptick was driven by cost efficiencies and growth in mobile and business segments, despite higher operational costs.^[56] Adjusted EBITDA for Q3 2025 was €447 million, marking a 2.1% rise from Q2 2025, underscoring continued operational discipline.^[55] The company sustained significant capital expenditures focused on network upgrades, investing approximately €1 billion annually, including €850.7 million in property and equipment additions in 2024, down slightly from €897.7 million in 2023.^[53] These investments prioritized fiber rollout and 5G enhancements to support long-term service expansion.^[53] Regarding debt and valuation, VodafoneZiggo's covenant leverage ratio stood at 4.73x in 2024, up marginally from 4.59x in 2023, within the targeted range of 4.5x to 5.0x.^[53] Total third-party debt reached €11.9 billion by year-end 2024.^[26] For debt reduction in 2025, the company used proceeds from a €575 million green bond issued in 2024 to redeem $625 million in senior notes due in 2027 in January 2025, alongside ongoing cash flow management and the sale of its tower infrastructure initiated in 2025 to reduce debt.^[53]^[27]

Market position and challenges

VodafoneZiggo maintains a leading position in the Dutch telecommunications market, particularly in fixed broadband via its cable infrastructure, where it holds a market share of 35-40% as of the second quarter of 2025.^[57] In mobile services, the company serves approximately 5.3 million postpaid subscribers, positioning it as a key player behind leaders KPN and Odido (formerly T-Mobile Netherlands).^[3] Its fixed-line customer base stands at around 3.3 million, primarily driven by broadband and television services, though it has faced net losses in recent quarters amid competitive pressures.^[3] The company encounters intense rivalry from KPN, which dominates both fixed and mobile segments through its fiber-optic expansions, and Odido, which has gained ground in mobile postpaid services.^[58] Additionally, over-the-top (OTT) providers such as Netflix and Disney+ challenge its entertainment offerings by eroding traditional pay-TV subscriptions.^[41] Economic headwinds, including inflationary pressures and subdued consumer spending, have contributed to stable but declining revenues, with Q3 2025 service revenue at €990 million, down 3.9% year-over-year.^[55] Regulatory scrutiny from the Authority for Consumers and Markets (ACM) has imposed pricing constraints, prompting VodafoneZiggo to implement price reductions in early 2025 to stem customer churn, though this has squeezed margins.^[59] Under new CEO Stephen van Rooyen, appointed in September 2024, VodafoneZiggo has initiated turnaround efforts focused on stabilizing its subscriber base, with Q3 2025 showing reduced internet losses (18,500) and net mobile postpaid additions (17,200).^[55] Strategically, the company emphasizes convergence bundles, achieving a 49.6% convergence rate by mid-2025 through campaigns like Vodafone OH Yeah and Ziggo Switch&Save, which bundle fixed, mobile, and TV services.^[60] For 5G monetization, it has begun rolling out 3.5 GHz spectrum and partnered with Ericsson for network modernization to enhance capacity and performance.^[7] To address leverage, VodafoneZiggo is pursuing divestitures, including an ongoing sale of its tower infrastructure initiated in 2025 to reduce debt.^[27]

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Netherlands Telecom (Fixed Telephony, Broadband, Mobile,
Mar 28, 2025 · KPN led the mobile services segment in 2024 followed by Odido Netherlands and VodafoneZiggo. ... 2025-2030. Dublin, Nov. 07, 2025 (GLOBE ...
[56]
Why VodafoneZiggo is right to cut prices - Telecompaper
May 15, 2025 · VodafoneZiggo has been losing cable customers for eight quarters. A key pillar in the Dutch operator's new strategy is a price cut implemented in March.Missing: pressures | Show results with:pressures<|control11|><|separator|>
[57]
Fitch Affirms VodafoneZiggo at 'B+'; Outlook Stable - Fitch Ratings
Sep 4, 2025 · Our GC EBITDA estimate of EUR1.45 billion reflects a sustainable, post-reorganisation EBITDA level on which we base the valuation of the company ...Missing: 18.75 | Show results with:18.75
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Ericsson and VodafoneZiggo to modernize Dutch mobile networks
Nov 3, 2025 · Three-year program to modernize VodafoneZiggo's mobile network with Ericsson technology and services. · Includes rollout of 3.5 GHz spectrum, ...Missing: hybrid | Show results with:hybrid