Amazon Games
Amazon Games is the video game development, publishing, and distribution arm of Amazon.com, Inc., specializing in multiplayer titles for PC, consoles, and cloud platforms.[1] Founded in 2012 as Amazon Game Studios, the division has evolved to encompass both in-house development and partnerships with external studios, while also managing the Amazon Luna cloud gaming service launched in 2020.[2][3] The company's entry into gaming began modestly in 2008 with mobile and social games, but gained momentum through acquisitions like Double Helix Games in 2014 and the $970 million purchase of Twitch in the same year, positioning Amazon as a key player in streaming and interactive entertainment.[4] Under leadership including Christoph Hartmann as vice president since 2021, Amazon Games has released notable titles such as the MMO New World in 2021, which peaked at over 900,000 concurrent players on Steam, and the action RPG Lost Ark in 2022, which became one of the platform's most-played launches.[5] The division also publishes third-party games, including a new Tomb Raider title from Crystal Dynamics and Courtroom Chaos featuring Snoop Dogg, released on Luna in October 2025.[6][7] Despite early challenges, including the cancellation of games like Crucible in 2020 and Breakaway in 2018, Amazon Games has expanded its footprint with studios in locations such as Seattle, Montreal, and San Diego.[3] However, as of October 2025, the division faced significant layoffs affecting hundreds of employees as part of Amazon's broader corporate cuts of over 14,000 roles, leading to a strategic pivot away from ambitious first-party AAA MMOs toward party games, cloud services, and select publishing deals.[8] This shift includes halting development on projects like the Lord of the Rings MMO and ending active development on New World (with servers maintained through 2026), while continuing Luna's library expansions, such as the addition of Rise of the Tomb Raider in November 2025.[9][10][11]History
Founding and Early Development
Amazon Game Studios was established on August 7, 2012, as a division within Amazon's digital services unit, tasked with developing games to bolster the company's ecosystem, including the Amazon Appstore and emerging devices like the Fire Phone and Fire TV.[12] Led by Mike Frazzini, who had no prior experience in video game development, the studio aimed to leverage Amazon's cloud infrastructure and Prime membership perks to create engaging titles that integrated seamlessly with the retailer's platforms.[3] The initial emphasis was on mobile and social games, reflecting the booming market for free-to-play experiences on platforms like Facebook and Android devices, with the goal of driving user engagement and device sales.[13] In its early years, the studio released several mobile-focused titles, including the social puzzle game Living Classics in 2012, which debuted on Facebook as a free-to-play offering, and Air Patriots in 2013, a tower defense game optimized for Kindle Fire tablets.[14][15] By 2014, Amazon expanded through the acquisition of Double Helix Games, a studio known for console ports like Killer Instinct, to bolster expertise in broader game development.[16] That year saw the launch of additional mobile projects, such as the physics-based platformer To-Fu Fury, the hybrid shooter-tower defense title Sev Zero exclusive to Fire TV, and the action-strategy game The Unmaking, which utilized Amazon's AppStream cloud technology for enhanced graphics on tablets.[17][18][19] These efforts prioritized quick-to-develop, accessible games to populate Amazon's hardware ecosystem, though they often received mixed reviews for lacking innovation compared to competitors like Zynga or Electronic Arts.[20] Despite these releases, Amazon Game Studios faced significant challenges in the saturated mobile market, where titles struggled to achieve widespread adoption or revenue, hampered by internal issues like understaffing, a rigid corporate culture, and reliance on an underdeveloped in-house engine called Lumberyard.[3] By the mid-2010s, the studio pivoted toward PC and console games, recognizing the potential for larger-scale projects that could better showcase Amazon's technological strengths, such as cloud gaming capabilities acquired through the 2014 purchase of Twitch.[3] This shift marked a departure from short-cycle mobile development to more ambitious endeavors, setting the stage for later AAA titles like New World. In 2020, the division rebranded to Amazon Games to reflect its evolving role in both developing and publishing titles from third-party studios.[3]Major Releases and Expansion
Amazon Games marked a significant milestone with the release of New World in September 2021, its first major AAA title after an initial announcement in 2016 at TwitchCon.[21][22] Developed internally by the Seattle studio, the open-world MMO launched on September 28 and quickly achieved a peak of over 913,000 concurrent players on Steam shortly after release, demonstrating substantial initial player interest despite later retention challenges.[23] Building on this momentum, Amazon Games expanded into publishing external titles, starting with a partnership with Smilegate for Lost Ark. The agreement, announced in August 2020, brought the free-to-play MMORPG to Western markets on February 11, 2022, where it recorded a launch-day peak of 1.325 million concurrent players on Steam, ranking as the second-highest concurrent player count in platform history at the time.[24][25] Subsequent publishing deals further diversified the portfolio, including an agreement with NCSOFT in February 2023 to publish the MMO Throne and Liberty in the West and Japan.[26] The title, featuring large-scale PvP and PvE elements, launched on October 1, 2024, on PC, PlayStation 5, and Xbox Series X|S with cross-platform support.[27] Similarly, in December 2022, Amazon Games secured a publishing deal with Bandai Namco Online for Blue Protocol, an anime-style MMORPG planned for a 2024 release on PC, PlayStation 5, and Xbox Series X|S, though the project faced delays before its ultimate cancellation in August 2024.[28][29] To support these growing initiatives, Amazon Games pursued studio expansions and acquisitions. The company opened a new development studio in Montreal, Canada, in March 2021, led by veteran developers from Ubisoft's Rainbow Six Siege team, focusing on online entertainment experiences.[30] This was followed by the establishment of a studio in Bucharest, Romania, in May 2024, marking Amazon's first European development hub and aimed at bolstering both internal development and publishing operations.[31] Earlier efforts included the internal rebranding and expansion of Relentless Studios in Seattle, originally founded in 2012 as Amazon's core game development arm, which contributed to early projects before evolving into broader studio operations.[32] These moves reflected a strategic shift toward a hybrid model emphasizing publishing partnerships over solely in-house development, enabling faster portfolio growth. A key example was the December 2022 agreement with Crystal Dynamics to co-develop and publish the next major single-player Tomb Raider entry, continuing Lara Croft's narrative in a narrative-driven adventure.[33] This approach, combined with international studio openings, positioned Amazon Games for broader global reach by 2024, leveraging external expertise to complement its internal capabilities.Challenges, Layoffs, and Strategic Shifts
Amazon Games encountered significant hurdles beginning in 2020, most notably with the troubled launch of its first major title, Crucible. The free-to-play multiplayer shooter entered open beta in May 2020 but faced immediate criticism for gameplay imbalances and technical issues, leading to low player retention.[34] By late June 2020, Amazon returned the game to closed beta amid declining interest, and in September 2020, development was effectively halted with the full release withdrawn due to poor reception.[35] The project's failure underscored early challenges in Amazon's in-house game development, contributing to broader strategic reevaluations.[36] Project cancellations further strained resources during 2021-2024. In April 2021, Amazon terminated its ambitious Lord of the Rings MMO, which had been in development since 2019 through a partnership with Leyou Technologies; the decision stemmed from contract disputes after Tencent acquired Leyou, prompting Amazon to return the rights.[37] In May 2023, Amazon announced a new partnership with Embracer Group's Middle-earth Enterprises to develop an open-world MMO set in Middle-earth. However, this project was cancelled in October 2025 as part of the layoffs.[38][39] This high-profile setback highlighted risks in licensed IP deals and delayed Amazon's entry into the massively multiplayer online (MMO) genre, despite earlier successes like New World.[40] Workforce reductions intensified in 2023 as part of company-wide cost-cutting. In April, Amazon laid off approximately 100 employees—about 6% of its games division—primarily affecting teams in Prime Gaming, Game Growth, and content operations, amid a broader push to streamline underperforming areas.[41] Later that year, in November, an additional 180 positions were eliminated, including cuts tied to Twitch integration efforts and the full closure of the Crown Channel, Amazon's in-house Twitch programming hub for gaming content.[42] These layoffs, announced by VP Christoph Hartmann, refocused resources on core offerings like Prime Gaming while discontinuing experimental initiatives.[43] The most substantial disruptions occurred in October 2025, when Amazon announced layoffs affecting around 14,000 roles company-wide, with a disproportionate impact on the games division that halted significant portions of AAA first-party development.[8] This included scaling back MMO projects, such as ending active support for New World, with servers scheduled to remain operational through 2026 but no further content updates planned beyond the October 2025 releases.[44] In response, Amazon pivoted strategically toward its Luna cloud gaming platform, emphasizing casual, AI-assisted titles over resource-intensive in-house MMOs, as outlined in an internal memo from leadership.[45] This shift aims to leverage Amazon's cloud infrastructure for broader accessibility, reducing reliance on traditional development pipelines.[46]Organizational Structure
Studios and Divisions
Amazon Games is headquartered in Seattle, Washington, which serves as the primary hub for core game development activities. This location oversees key aspects of original IP creation and supports the company's broader portfolio of live-service titles.[47] The company operates several specialized studios across North America and Europe. The San Diego, California studio emphasizes advanced technology integration, including a state-of-the-art 24-camera motion-capture facility and audio labs tailored for immersive game production.[48] In Orange County, California (based in Irvine and formerly Double Helix Games, acquired in 2014), the focus lies on art, design, and development of major titles such as New World. The Montreal, Canada studio, established in 2021, concentrates on original AAA game development and supports live operations for published titles like Lost Ark.[49] Additionally, the Bucharest, Romania studio, opened in May 2024, represents Amazon Games' first European expansion and provides support for both development and publishing operations in Eastern Europe.[31] Amazon Games maintains a distinct publishing division that manages third-party deals and partnerships, including agreements with studios like Smilegate for Lost Ark and NCSoft for Throne and Liberty, enabling global distribution and optimization using AWS infrastructure.[50] This arm integrates with Amazon's wider entertainment ecosystem, particularly through Prime Gaming, which delivers free games and in-game content to Prime Video subscribers as part of the broader Prime membership benefits.[51] As of early 2025, Amazon Games employed around 1,500 people across its studios and teams before undergoing significant layoffs in October 2025, which impacted development and publishing roles in locations like San Diego, Orange County, and central operations, resulting in significant role reductions at the San Diego and Orange County studios while operations continue in a reduced capacity.[52][53] These cuts, part of a company-wide reduction of approximately 14,000 positions, led to a consolidated focus on fewer sites and a shift away from large-scale AAA MMOs toward casual and AI-enhanced projects.[53]Leadership and Key Executives
Christoph Hartmann has served as Vice President of Amazon Games since August 2018, leading the division's internal development studios and its expansion into third-party publishing.[54] With over three decades in the industry, Hartmann co-founded 2K Games in 2005, where he oversaw major titles including the Bioshock and Borderlands series, and earlier contributed to the launch of Grand Theft Auto at BMG Interactive in the 1990s.[55] Under his leadership, Amazon Games transitioned from a focus on proprietary titles to a hybrid model, publishing external games such as Lost Ark and Throne and Liberty to diversify its portfolio.[56] Key executives within Amazon Games have included studio-specific leaders contributing to major projects. Scot Lane served as Game Director for New World from its early development through 2024, guiding the MMO's launch and subsequent updates before departing the role in May 2025.[57][58] For the cancelled shooter Crucible, developed by Relentless Studios, franchise lead Colin Johanson oversaw its brief 2020 release and pivot to closed beta.[59] These roles highlight the division's emphasis on experienced directors for high-profile MMOs and multiplayer titles. In 2025, Amazon Games underwent significant executive and strategic adjustments amid company-wide layoffs announced on October 28, affecting approximately 14,000 corporate roles, including substantial cuts in the gaming unit.[53] The changes included halting a significant portion of first-party AAA development and shifting resources toward cloud gaming via Amazon Luna, with increased integration oversight from Amazon's broader technology leadership to leverage AWS infrastructure.[45] Hartmann remained in his VP role during this period, directing the pivot away from large-scale MMOs.[60] Amazon Games reports to Amazon's Devices and Services organization, which previously fell under Senior Vice President Dave Limp until his departure from the company in 2023.[3] Limp's division encompassed hardware and services like Luna, providing strategic alignment for gaming initiatives during his tenure.[61] Following his exit, oversight transitioned to successors within Amazon's senior leadership team, maintaining ties to devices and cloud services for ongoing Luna enhancements.[62]Products and Services
Amazon Games Application
The Amazon Games Application is a Windows-based desktop client designed for accessing, downloading, and managing PC games distributed through Amazon's gaming ecosystem, particularly those tied to Prime Gaming. Launched in late 2020 as a replacement for the Twitch app's free game claiming functionality, it provides a centralized hub for users to claim monthly free titles, install them directly, and launch games without needing additional storefronts.[63] Key features include intuitive library management with tabs for home, free games, and owned titles; automatic updates to ensure games run smoothly; and support for free-to-play models, as seen with titles like Lost Ark, which users can download and play indefinitely. Social integration with Twitch enables account linking for Prime benefits, such as exclusive in-game rewards and content drops. The app ties into Amazon accounts, granting Prime members access to curated free games, DLC, and cosmetics each month.[64] Technical specifications require Windows 10 or later, a multi-core processor, 8 GB of RAM, integrated HD graphics, and at least 20 GB of storage. It supports DirectX 11 and 12 for enhanced graphics performance in compatible games. Following launch issues with New World in 2021, including widespread cheating problems, Amazon rolled out app updates in 2021 to improve compatibility with game-specific anti-cheat systems like Easy Anti-Cheat, bolstering security for multiplayer experiences. Compatibility with Steam cross-play was also added for select titles, enabling seamless multiplayer across platforms.[65][66] The application briefly interfaces with Amazon Luna for claiming streamed games, though core cloud functionality is handled separately.[67]Integration with Amazon Luna
Amazon Luna, Amazon's cloud gaming service, entered early access in October 2020 and officially launched in the United States on March 1, 2022.[68][69] In the context of Amazon Games, Luna serves as a key distribution platform, with the division contributing published titles and exclusive content channels to enhance the service's library. For instance, Luna features dedicated channels such as Ubisoft+, which provides access to over 45 Ubisoft games including Assassin's Creed and Far Cry series, integrated directly into the cloud streaming ecosystem.[70][71] Key integrations between Amazon Games and Luna began gaining prominence in 2022, coinciding with the service's full rollout, though specific first-party titles like New World and Lost Ark have primarily been supported through traditional publishing rather than direct streaming availability on Luna as of that period.[72] By 2025, Amazon Games announced a strategic pivot toward Luna, emphasizing cloud-native development to align with the platform's architecture. This shift includes ongoing support for externally developed MMOs published by Amazon Games, such as Lost Ark, with potential for enhanced cloud delivery features.[45][9] Luna's features facilitate seamless integration with Amazon Games titles where applicable, including cloud-based save syncing that automatically stores progress and enables continuity across sessions.[73][74] Cross-device play supports streaming on PCs, Fire TV devices, mobile phones, and tablets, allowing users to switch platforms without interrupting gameplay.[75][76] Prime members benefit from perks such as unlimited access to a rotating library of over 50 games via the Luna Standard tier, included at no extra cost, alongside monthly free game claims merged into the service following its 2025 relaunch.[77][78] In October 2025, following significant layoffs affecting over 14,000 roles across Amazon, including the games division, Amazon Games repositioned Luna as its core platform, reducing emphasis on large-scale MMO development in favor of cloud-native titles like party games and AI-assisted experiences under the new GameNight collection.[45][53][8] This overhaul merged Luna with Prime Gaming, expanding access to more than 25 local multiplayer games designed for social play, with Amazon Games contributing to content curation and development.[79][80]Game Portfolio
Released Games
Amazon Games has published and developed several titles since entering the gaming industry, with a primary emphasis on massively multiplayer online (MMO) games and action-oriented experiences. Key releases include internally developed projects like the 2012 mobile title Air Patriots and the 2021 MMO New World, alongside Western publishing deals for third-party MMOs such as Lost Ark in 2022 and Throne and Liberty in 2024. These games have collectively generated substantial revenue, with metrics highlighting strong initial launches but varying long-term player retention. For instance, Amazon's publishing portfolio has amassed $794.5 million in lifetime revenue across its major titles.[81] New World, an open-world MMO developed by Amazon Games Orange County, launched on September 28, 2021, for Windows PC. The game features colonial-era exploration, crafting, and PvP combat in the fictional island of Aeternum. It achieved rapid commercial success, selling approximately 4.5 million units and generating $150 million in its first month. Peak concurrent players exceeded 900,000 on Steam shortly after release. However, the player base declined significantly over time, dropping to around 3,000-5,000 concurrent players on Steam as of November 2025. In October 2025, Amazon announced the cessation of new content development following layoffs, with servers committed to remain operational through 2026 but no guarantees beyond that date. A console version, New World: Aeternum, launched in October 2024 for PlayStation 5 and Xbox Series X/S, contributing to total gross revenue estimates of over $210 million.[82][83][84][44][85][23] Lost Ark, an isometric action MMO developed by Smilegate RPG, was published in the West by Amazon Games starting February 11, 2022, following its initial Korean launch in 2018. The game emphasizes fast-paced combat, raids, and a vast world with class-based progression. It has been a cornerstone of Amazon's publishing success, reaching 20 million registered accounts by March 2022 and generating an estimated $440 million in lifetime revenue on Steam alone. Post-release support remains active, with 2025 updates including the Kazeros Raid Prelude in October, new Guardian Raids like Kratios, and progression systems such as the Paradise activity hub introduced in July. These expansions, part of a multi-part roadmap, focus on endgame content and balance adjustments to sustain player engagement. The November 19, 2025 "Day of Prophecy" update introduces the Kazeros Act 4 raid.[86][87][88][89] Amazon's publishing deals have centered on high-profile MMOs and action games from partners like NCSoft and Smilegate, leveraging Steam for distribution. Throne and Liberty, a free-to-play MMO co-developed by NCSoft's Shift Up and published by Amazon Games in the West on October 1, 2024, exemplifies this strategy. The game offers large-scale PvP battles, guild warfare, and shape-shifting mechanics in a fantasy setting. It attracted over 3 million players in its first week, with a Steam peak of 336,300 concurrent users and an estimated $150.7 million in revenue. Players logged 133 million hours in the initial month, underscoring its launch impact. Earlier mobile efforts include Air Patriots, a 2012 tower defense game where players control flying anti-aircraft units, marking Amazon Game Studios' first mobile release and available on iOS, Android, and Kindle Fire.[90][91][87][92]| Title | Release Year | Developer | Publisher Role | Key Metrics |
|---|---|---|---|---|
| Air Patriots | 2012 | Amazon Game Studios | Developed & Published | Mobile tower defense; first Amazon mobile title |
| New World | 2021 | Amazon Games | Developed & Published | 4.5M units sold in first month; >900K peak concurrent |
| Lost Ark | 2022 (West) | Smilegate RPG | Published | $440M lifetime revenue; 20M registered accounts |
| Throne and Liberty | 2024 | NCSoft | Published | 3M players in week 1; $150.7M revenue |