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Chewy

Chewy, Inc. is an American retailer specializing in , treats, supplies, medications, and healthcare services for , , , , reptiles, and small pets. Founded in and headquartered in , the company operates as a platform with features like Autoship for recurring deliveries and 24/7 , aiming to simplify pet parenting. Chewy was cofounded by , who served as its CEO until 2018, growing it from a startup into a major player in the pet industry through a customer-obsessed approach and subscription-based model. In 2017, acquired Chewy for $3.35 billion in the largest deal at the time, integrating it as a before Chewy went public on the in June 2019 under the ticker symbol CHWY. The company separated from in 2020, becoming independently operated under its pre-acquisition ownership structure led by . Under current CEO Sumit Singh, who has led since March 2018, Chewy has expanded its operations, employing approximately 18,000 team members across fulfillment centers totaling more than 9 million square feet and offering products from over 3,500 brands, serving over 20.5 million active customers. The company reported $11.9 billion in sales for 2024 and has a of approximately $14 billion as of November 2025, with expansions into the Canadian market. Chewy's mission emphasizes being the most trusted destination for pet parents, backed by a 100% satisfaction guarantee and personalized services.

History

Founding and early growth

Chewy was founded in June 2011 by and as an online pet supply retailer named "Mr. Chewy," inspired by the personalized service of neighborhood pet stores and Cohen's experience shopping for supplies for his dog. The company aimed to replicate that enthusiasm through , starting with a focus on a wide selection of , toys, and accessories delivered directly to customers' doors. Cohen, then 25, and Day, whom he met in an online chat room, bootstrapped the initial operations using personal savings and small loans, launching the site from . In 2021, the company relocated its headquarters to . In March 2012, the company rebranded to Chewy.com and shifted to the simpler , marking a key step in establishing its . By the end of that year, Chewy achieved $26 million in net sales, demonstrating rapid early traction in a competitive market. The firm emphasized customer-centric features from the outset, including free standard shipping on orders over $49 and a generous 365-day policy, which helped build loyalty among pet owners seeking convenience and hassle-free shopping. Growth accelerated with institutional funding; in October 2013, Chewy secured a $15 million Series A from Volition Capital, its first major backer, which enabled investments in technology and inventory expansion. By the end of 2012, the company had approximately 117,000 active customers, based on its $26 million sales and average spend per customer of $223. This capital supported the opening of its first fulfillment center in 2014—a 600,000-square-foot facility in —improving delivery speeds and scalability as orders surged. Chewy also introduced its Autoship subscription program early on, allowing recurring deliveries of essentials like food and litter to ensure steady revenue. Targeting the U.S. pet industry, valued at $66.75 billion in 2016 with accounting for only about 5% of sales, Chewy positioned itself to capture share in an underserved segment by prioritizing fast fulfillment and exceptional service over traditional brick-and-mortar competition. This focus on the digital frontier, where penetration remained low compared to other categories, fueled its through 2017 as a private entity.

Acquisition by PetSmart and IPO

In April 2017, announced its agreement to acquire Chewy for $3.35 billion, marking the largest acquisition in history at the time. The deal was completed on May 31, 2017, integrating Chewy as a wholly owned of while allowing it to maintain operational as an independent entity. This structure preserved Chewy's -centric model, distinct from 's traditional brick-and-mortar operations, and positioned the combined entity to leverage synergies in the pet retail market. Chewy co-founder and CEO played a pivotal role in negotiating the acquisition, guiding the company through the transaction as its leader. Following the deal's closure, Cohen continued as CEO and joined PetSmart's , but he stepped down from his day-to-day role in March 2018. He was succeeded by Sumit Singh, who had joined Chewy as shortly after the acquisition and brought prior experience from . This transition supported Chewy's ongoing focus on scaling its online platform under PetSmart's ownership. Despite the acquisition, Chewy retained its distinct brand identity and emphasis, operating with minimal integration into PetSmart's physical store network to avoid diluting its strengths. This autonomy enabled Chewy to continue prioritizing customer-centric innovations in pet supplies delivery. As Chewy prepared for its , it filed a registration statement with the U.S. Securities and Exchange Commission in early 2019, positioning itself as the leading online-only pet retailer with strong growth in net sales and active customers. The IPO occurred in June 2019, with shares priced at $22 each and beginning trading on the under the CHWY on June 14. The offering raised approximately $1 billion through the sale of about 45 million shares, initially valuing the company at $8.2 billion. On its debut day, CHWY shares surged approximately 60%, closing at $35.81 and reflecting strong investor enthusiasm for Chewy's market position.

Post-IPO expansion and developments

In October 2020, Chewy separated from through a recapitalization led by , returning to independent operations while retained its brick-and-mortar focus. Following its in 2019, Chewy experienced significant growth as a . Net sales reached $4.838 billion for 2019, increasing to $11.86 billion for 2024, a of approximately 20% over that period. For 2025, Chewy guided net sales to $12.5–$12.6 billion, with analysts projecting sustained expansion through investments in core operations and new services. To support this scaling, Chewy expanded its fulfillment infrastructure post-IPO, opening multiple automated centers between 2020 and 2022 to enhance shipping efficiency and enable faster options. For instance, the company launched its third automated fulfillment center in July 2022, boosting overall network capacity by 50%, and announced plans for additional facilities in 2023 to facilitate same-day in select U.S. markets. These developments included expansions in key regions such as and , where new or upgraded centers improved regional coverage and reduced times for customers. In October 2020, Chewy introduced Chewy Health, a comprehensive pet healthcare platform featuring services through its "Connect with a Vet" program, which provides free consultations with licensed veterinarians for advice on pet concerns. This initiative integrated seamlessly with Chewy's offerings, including the November 2020 launch of compounded medications tailored for pets, allowing veterinarians to prescribe customized treatments fulfilled directly by Chewy. Strategically, Chewy began testing international markets in 2023 with its entry into , launching services in the third quarter to leverage its U.S. model for cross-border growth while adapting to local regulations. The company also pursued through partnerships with eco-friendly brands, promoting products like recycled-material pet beds and to appeal to environmentally conscious consumers. In fiscal 2025, these efforts contributed to strong performance, including second-quarter net sales of $3.1 billion, an 8.6% year-over-year increase, driven by record Autoship customer sales of $2.58 billion, which accounted for 83% of total sales. Community engagement remained a focus, exemplified by the November 2025 "Chewy Claus" campaign, which granted holiday wishes for pets, facilitated free adoptions at shelters from November 29 to December 1, and pledged up to 16 million meals in donations to organizations.

Products and services

Core pet supplies and food

Chewy offers a wide range of options, including dry, wet, , and prescription varieties tailored to dogs, , , , reptiles, and small animals. These products encompass formulas for various nutritional needs, such as grain-free diets, limited-ingredient recipes, and those meeting specific life stages like , adult, and senior. For instance, dry provides long-shelf-life , while wet foods offer higher moisture content suitable for hydration-sensitive pets, and options deliver minimally processed proteins. In addition to food, Chewy's core supplies include non-food essentials like for interactive play, orthopedic beds for comfort, collars and leashes for safety, grooming tools such as brushes and nail clippers, for cats, and waste management products including biodegradable bags and training pads. These items are designed for durability and pet-specific functionality, with options varying by animal type—for example, aquarium filters for or substrates for reptiles. Chewy develops in-house exclusive brands to provide affordable, high-quality alternatives, such as , which features protein-rich dog and cat foods manufactured in U.S. facilities using trusted ingredients without artificial additives. Other exclusives like offer everyday supplies including beds and toys, emphasizing value while maintaining rigorous quality controls. These brands allow Chewy to control formulation and pricing, ensuring accessibility without compromising standards. The company sources its products from approximately 2,000 suppliers, prioritizing U.S.-made items where possible to support domestic manufacturing and reduce complexities. All pet foods sold adhere to Association of American Feed Control Officials (AAFCO) nutritional standards, ensuring they are complete and balanced for designated life stages through statements on packaging verified by formulation or feeding trials. This focus on compliance and origin helps maintain product safety and reliability across the catalog. Chewy's product assortment exceeds 100,000 items, curated using to highlight options for popular breeds and life stages, such as breed-specific formulas for Labrador Retrievers or joint-support foods for senior pets. This data-driven approach ensures relevance, with selections refined based on purchase trends, reviews, and pet demographics to meet diverse needs efficiently.

Subscription and recurring programs

Chewy's Autoship program, introduced in the company's early years following its founding, enables customers to schedule automatic recurring deliveries of eligible supplies and on a customizable timeline, typically monthly. Participants receive a 5% on subsequent orders of select brands, with up to 10% savings available on certain items, alongside free shipping for orders exceeding $49. The program supports flexibility through options to pause shipments, skip deliveries, or adjust quantities and frequencies at any time without commitment. By 2025, Autoship had become a dominant driver, comprising over 70% of Chewy's net sales and reaching 82% in the first quarter, underscoring its role in fostering and predictable income streams post-IPO. This growth reflects enhancements like integration with core pet supplies for seamless repeat ordering. Complementing Autoship, Chewy's Chewy+ membership program provides recurring benefits for $79 annually after a free trial, including unlimited free shipping, 5% rewards on purchases redeemable as Chewy Credits for future orders, and access to personalized product recommendations based on pet profiles. These features encourage ongoing engagement, with Autoship participants demonstrating higher annual spending—often several times that of non-subscribers—due to increased order frequency and average value.

Healthcare and pharmacy offerings

Chewy Pharmacy operates as a licensed veterinary , accredited by the National Association of Boards of Pharmacy (NABP) and LegitScript, providing prescription medications, flea and tick preventatives, and heartworm treatments exclusively with veterinary approval. The service requires customers to submit valid prescriptions from licensed veterinarians, after which pharmacists review and dispense medications, ensuring compliance with state regulations and focusing on pet-specific formulations. In 2020, Chewy launched its pet health division, Chewy Health, which introduced virtual veterinary consultations through the Connect with a Vet platform. This service offers free 24/7 text-based advice from licensed veterinarians for non-emergency concerns, such as behavioral issues or general questions, while paid video exams are available for more in-depth assessments, including in select states like . By 2025, Connect with a Vet had facilitated over one million consultations since its inception. Chewy integrates its pharmacy services with the Autoship program, allowing automatic refills for chronic condition prescriptions to ensure consistent medication delivery without manual reordering. This feature supports ongoing treatments like diabetes management or allergy control by syncing with veterinary refill authorizations. Chewy Health has expanded to encompass nutrition counseling through vet-led chats and tools like the PetMD symptom checker, which provides tailored dietary recommendations, alongside wellness plans under the CarePlus brand that cover preventive care such as vaccinations and routine exams. As the largest online pet pharmacy in the U.S., Chewy fills prescriptions generating approximately $1.1 billion in annual sales, capturing a 7% market share in pet healthcare. To support , Chewy Health partners with organizations like the American Association of Veterinary Medical Colleges (AAVMC) on the Chewy Veterinary Leaders Program, offering scholarships and mentorship for emerging professionals, and has committed $1 million to a training center at a animal services facility in collaboration with . These initiatives emphasize affordability, with generic medications and promotional discounts—such as 20% off first orders—helping reduce costs compared to traditional veterinary pricing.

Operations

Supply chain and fulfillment centers

Chewy operates a network of 16 fulfillment centers across as of March 2025, encompassing approximately 9.6 million square feet of space. These facilities are strategically located to enable to over 80% of the U.S. population and two-day delivery to nearly 100%, with key sites in states including , , , and . This network includes centers in following the company's 2023 international launch. The company's infrastructure supports efficient nationwide distribution of pet supplies, leveraging leased properties with terms extending through 2038 to maintain flexibility amid growth. The origins of Chewy's trace back to 2014, when it opened its first fulfillment in Mechanicsburg, Pennsylvania, spanning 602,000 square feet to handle initial order volumes as the company scaled from its Florida base. Subsequent expansions post-IPO in 2019 included the 2018 launch of an 802,671-square-foot facility in Goodyear, Arizona, which created hundreds of jobs and bolstered West Coast distribution. By 2021, further growth added like the 800,000-square-foot site in Belton, Missouri, enhancing mid-country coverage and contributing to the overall network's capacity. Automation plays a central role in Chewy's operations, with several centers equipped with robotic systems to streamline picking, sorting, and packing processes. The company's first fully automated facility opened in , in 2020, employing goods-to-person technology from multiple vendors to boost throughput. As of 2024, Chewy had six automated fulfillment centers. For delivery, Chewy partners primarily with and other premium carriers to offer free standard shipping on orders over $49, achieving 1- to 2-day nationwide delivery in most cases. This model integrates with tools for real-time order tracking, ensuring reliability for time-sensitive items like . Inventory strategies emphasize rapid turnover in these centers to support autoship programs and minimize disruptions, with ongoing investments in and to optimize stock levels for perishable goods.

Technology and customer experience

Chewy's and incorporate AI-driven product recommendations tailored to individual profiles, considering factors such as , , and health needs to suggest relevant supplies like specialized diets or toys. This extends to the platform's , where customers can create detailed profiles to receive customized suggestions, enhancing the experience by aligning offerings with specific requirements. The company's model emphasizes 24/7 U.S.-based support through , , and , staffed by representatives located in the United States to ensure responsive assistance. A hallmark of this approach includes personalized gestures such as "Chewy Surprises," which are free gifts like toys or treats sent unexpectedly to customers, often accompanied by handwritten thank-you notes to foster emotional connections. These initiatives contribute to Chewy's high , with the company achieving a score of 85 out of 100 in the 2025 for online retailers. Chewy employs algorithms to support , particularly for its Autoship subscription program, enabling accurate predictions of recurring orders and needs. This technology also powers personalized email campaigns, delivering targeted content based on customer behavior and pet data to encourage repeat purchases and engagement. Such data-driven personalization has helped maintain strong customer loyalty, with retention rates of 70% among subscribers. For order processing, Chewy utilizes cloud-based (ERP) systems to streamline operations, ensuring efficient handling from purchase to fulfillment. These systems integrate with the front-end platform to provide updates on order status, supporting the company's commitment to fast delivery. In , Chewy introduced (AR) features through its Fur-tual Boutique, allowing customers to virtually try on pet costumes on their animals via the app.

Corporate affairs

Ownership and governance

Chewy, Inc. is controlled by affiliates of , a that has held a majority stake since acquiring in 2015, with the entities collectively beneficially owning approximately 42.6% of the outstanding shares of as of November 2025. In June 2025, sold $1.25 billion in Class A shares through a , reducing their economic interest while maintaining via Class B shares. These affiliates, known as the BCP Stockholder Parties, exercise a majority of the company's voting power through a dual-class stock structure, where Class B shares—held primarily by the controlling group—carry 10 votes per share compared to 1 vote per share for publicly traded Class A shares. This structure, established at the company's on the under the ticker CHWY in 2019, enables the controlling shareholders to maintain influence despite the . As of late 2025, Chewy has approximately 414 million shares outstanding, with a ranging from $13.9 billion to $14.0 billion. The comprises 14 members, including Sumit Singh, who also serves as a director, and Chairman Raymond Svider, a partner at representing the controlling shareholders' interests. Independent directors, such as Kristine Dickson (chair of the ), James Nelson, Deborah Ellinger (appointed in February 2025), and Nat Goldhaber (appointed in April 2025), provide oversight on key committees including , compensation, and nominating and . The board's composition reflects Chewy's status as a controlled company under NYSE rules, allowing exemptions from certain independence requirements due to the majority ownership by affiliates. Chewy adheres to standard public company governance practices, including regular filings with the U.S. Securities and Exchange Commission such as annual and quarterly reports, which detail financial performance, risk factors, and operational updates. The dual-class structure favors the controlling shareholders by concentrating voting power, a provision outlined in the Amended and Restated and Investor Rights Agreement. On environmental, social, and governance (ESG) matters, Chewy addresses stakeholder expectations through disclosures in its SEC filings, noting increasing regulatory and investor focus on , though it does not issue standalone ESG reports. Shareholder rights are protected via annual meetings, held virtually in 2025, where voting occurs on matters like director elections and , with an emphasis on long-term value creation amid market and dynamics.

Leadership and headquarters

Sumit Singh has served as of Chewy since March 2018, following his appointment as in September 2017 after the company's acquisition by . Prior to joining Chewy, Singh held senior leadership roles at from 2006 to 2017, including Worldwide Director of Consumables businesses. In fiscal year 2024, Singh's total compensation exceeded $29 million, primarily from stock awards and incentives tied to company performance. Key members of Chewy's executive team include (interim) William G. Billings, who has served in this role since July 2025; Chief Brand Officer Orlena Yeung, responsible for brand strategy and marketing; and President of Retail Allen Hughes, overseeing retail operations and customer-facing initiatives. Chewy's corporate headquarters are located in , at 1855 Griffin Road, with offices originally established in 2013 and significantly expanded through leases totaling over 300,000 square feet by 2022 to accommodate growth. The headquarters supports Chewy's more than 18,000 employees worldwide as of 2025. The workforce emphasizes and , with women comprising 42% of employees and a strong focus on hiring passionate pet lovers to align with the company's mission. Following the , Chewy implemented hybrid work policies in 2020, requiring corporate employees to work in-office three days per week while allowing remote flexibility for the remainder. Employee benefits include unlimited paid time off for full-time salaried staff, a 20% discount on Chewy products, pet adoption reimbursement up to $600, and access to Chewy Vet Care clinics near headquarters for routine pet health services.

Legal issues and controversies

Major lawsuits

In 2021, Chewy filed a declaratory judgment action against International Business Machines Corporation (IBM) in the U.S. District Court for the District of Delaware, seeking noninfringement rulings on several IBM patents related to online advertising and web browsing technologies, stemming from IBM's earlier assertions of infringement dating back to around 2017. The district court granted summary judgment of noninfringement on most claims of U.S. Patent No. 6,370,566 (the '566 patent) and U.S. Patent No. 7,881,659 (the '659 patent), while holding certain claims of U.S. Patent No. 9,012,104 (the '104 patent) ineligible under 35 U.S.C. § 101. On appeal, the U.S. Court of Appeals for the Federal Circuit affirmed the noninfringement findings for the '566 and '659 patents in March 2024 but vacated and remanded the § 101 ineligibility ruling for the '104 patent's claims; however, the parties stipulated to dismissal of the entire case with prejudice shortly thereafter, ending the dispute without liability for Chewy. In August 2021, Chewy initiated a lawsuit in state court against Inc. and Vetcove Inc., alleging , corporate libel, with business relations, and unfair competition arising from misleading emails sent to veterinarians and customers that falsely claimed Chewy was diverting prescriptions improperly. Chewy contended that the defendants used to access and redirect prescription orders away from its platform, harming its expansion into pet healthcare services. The case proceeded through motions to dismiss and discovery disputes, including challenges to deposing corporate executives, and reached the District Court of Appeal in 2024, which addressed procedural issues but did not resolve the merits; the litigation highlighted competitive tensions in the veterinary prescription market but has not yet concluded with a final judgment as of November 2025. In November 2024, a Chewy filed a derivative lawsuit in the against (Chewy's controlling stockholder) and certain directors and officers, alleging breaches of fiduciary duty related to the 2017 merger agreement with , where Chewy was acquired as a . The complaint claims that the defendants failed to disclose material conflicts and undervalued Chewy's equity in the transaction, leading to ongoing issues post-IPO. This suit reflects heightened scrutiny following Chewy's 2019 , though it remains in early stages without a resolution as of November 2025. Overall, Chewy has prevailed in key disputes like the case and settled or defended minor consumer and competitive claims without significant financial penalties, reflecting a pattern of robust legal defenses that have limited material impacts on operations since its IPO.

Product and employment disputes

In 2024, Chewy faced a lawsuit filed by Gabriel Espinoza in , alleging that the company sold pet products containing unsafe levels of lead and di(2-ethylhexyl) phthalate (DEHP) without providing required warnings under California's Proposition 65. The suit specifically targeted dog shear cases and pet food dishes from Chewy's private-label Loyalty Pet Products line, claiming exposure to these chemicals—known to cause cancer and reproductive harm—violated state laws. The case resulted in a July 2024 settlement, where Chewy agreed to pay $9,500 in civil penalties and commit to product reformulation to reduce chemical levels below Proposition 65 thresholds. A consumer dispute emerged in 2025, when Rhode Island resident Alix Cavas filed a in U.S. District Court for the District of , accusing Chewy of overcharging on Autoship subscription orders through deceptive trade practices. The complaint alleged that Chewy calculated taxes on the full pre-discount price of items rather than the discounted subscription rate, leading to excess fees for customers enrolled in the program from 2022 onward. As of November 2025, the case remains ongoing, with potential class members including all U.S. Autoship users during the relevant period. On the employment front, a former IT employee filed a against Chewy in November 2024 in the U.S. District Court for the Southern District of Florida, claiming the company violated Title VII of the by denying him promotions due to his race. The plaintiff alleged a pattern of bias in promotion decisions within the IT department, including favoritism toward non-Black colleagues despite his qualifications. The suit was settled in May 2025, with the terms including dismissal of claims but no public disclosure of monetary amounts or specific remedial actions. Another employment challenge arose in a 2023 filed by former call center employee Lacrecia Millican in the U.S. District Court for the Middle District of , asserting violations of the Fair Labor Standards Act due to Chewy's timecard policies that allegedly failed to compensate non-exempt workers for all hours spent logging in, handling off-phone work, and clocking out. The suit claimed these practices resulted in unpaid wages and overtime for call center representatives nationwide. As of late 2025, the case continues without a reported settlement, seeking damages, interest, and policy changes to ensure accurate time tracking.

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