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Crown Perth

Crown Perth is an integrated entertainment resort and complex situated on the Swan River in Burswood, a of , , encompassing a , three hotels with over 1,000 rooms, a convention centre, a , multiple restaurants and bars, a , and recreational facilities including a spa and pool. Originally developed as the Burswood Casino and and opened to the public on 30 December 1985 following extensive site remediation of a former area, the complex was rebranded as Crown Perth in as part of ' expansion, establishing it as Western Australia's premier tourist destination and largest single-site employer. The resort has hosted major events and performances in its 2,300-seat Crown Theatre and features world-class amenities that have earned accolades, such as Crown Towers Perth receiving a five-star rating in Travel Guide's 2025 . However, Crown faced significant scrutiny during the 2021 Casino , which identified systemic failures in anti-money laundering , , and , deeming the operator unsuitable to hold a at the time due to evidence of facilitation and inadequate oversight. Following extensive reforms, including leadership changes and enhancements, the Western Australian determined in 2025 that Crown had achieved suitability to retain its , though the company incurred a $450 million penalty in 2023 for prior federal anti-money laundering violations across its operations.

History

Establishment and Early Development (1980s–1990s)

The development of what would become originated from a proposal by the Western Australian government to establish a complex on Burswood Island, a site previously used as a contaminated rubbish dump requiring extensive remediation. The initiative was suggested by businessman Dempster, aiming to create an integrated entertainment precinct to boost and economic activity. Construction was enabled by the Casino (Burswood Island) Agreement Act 1985, passed by the Western Australian Parliament in March 1985, which granted the state's sole casino license to the Burswood Property Trust, a joint venture consortium. The Burswood Property Trust listed on the Australian Securities Exchange on May 30, 1985. The casino, initially named Burswood Island Casino, opened to the public on December 30, 1985, attracting 12,000 visitors on its first day despite ongoing site challenges. Early expansions followed, with the Burswood Convention Centre opening on November 20, 1987, and the full Burswood Island complex—including resort facilities and the entertainment venue—officially launching on April 8, 1988. By 1988, the precinct hosted major events, such as concerts by artists including , establishing it as a regional entertainment hub. In the , the underwent physical expansion in 1990 to accommodate growing patronage, followed by the unveiling of an upgraded International Room in 1995 dedicated to high-stakes gamblers. Ownership shifts included Victoria Company acquiring a 50% stake from Genting in 1990, leading to the formation of Burswood Resort Management as the operating entity, while the of Burswood was formally gazetted in 1993 amid ongoing precinct rehabilitation. These developments solidified the site's role as Western Australia's premier gaming and hospitality destination before later rebranding.

Expansion and Rebranding (2000s)

In 2000, Burswood International Resort Casino underwent a A$96 million renovation and improvement program aimed at enhancing guest facilities and operational efficiency. This initiative included upgrades to existing infrastructure to maintain competitiveness in the regional market. Subsequent developments in 2001 and 2002 featured the opening of the Ruby Room and Champion's Bar within the casino precinct, alongside the Grand Ballroom, as part of a targeted A$9 million renovation to bolster nightlife and event-hosting capabilities. Publishing and Broadcasting Limited (PBL), controlled by , launched a bid for Burswood Limited in April 2004 at A$1.40 per share, valuing the company at A$686 million, and completed the acquisition in September 2004, gaining full control of the resort. This ownership shift marked a strategic under PBL's gaming portfolio, which already included . In 2005, following the acquisition, the complex was rebranded as Burswood Entertainment Complex to emphasize its broader resort offerings beyond gaming. Concurrently, the 291-room Burswood opened on 1 August 2005 after 29 months of construction, expanding accommodation capacity and targeting mid-tier travelers.

Modernization and Challenges (2010s)

In December 2011, Crown Limited, under executive chairman , announced the rebranding of the Burswood Entertainment Complex to Crown Perth, aligning it with the company's other properties and emphasizing an integrated resort experience. This included rebranding the existing hotels as Crown Promenade and Crown Metropol in 2012, with updates to interiors such as the Metropol's foyer to reflect modern styling while retaining the pyramid-shaped structure originally built in 1987. Modernization efforts accelerated with a 2012 agreement allowing Crown Perth to expand its gaming floor, adding 500 electronic gaming machines (bringing the total capacity to 2,500) and 100 table games over five years, conditional on constructing a new luxury hotel tower. This culminated in the December 2016 opening of Crown Towers Perth, a 500-room six-star hotel featuring high-end amenities like a crystal-encrusted chandelier in the lobby, infinity pool, and premium spa, constructed at a cost of approximately AUD 500 million to attract international high-rollers and boost non-gaming revenue. The addition increased the resort's total room capacity to over 1,200, enhancing its appeal as a destination resort amid efforts to diversify beyond traditional casino gaming. Despite these upgrades, Crown Perth faced operational challenges, including a more than 10% drop in for the 2015-2016 financial year, accompanied by declining visitor numbers, as local economic pressures and shifting consumer preferences impacted main floor play. By the 2019 financial year, normalized fell 5.3% to AUD 799.4 million, with VIP program play declining 30.1% due to intensified from overseas destinations like and , which drew high-value Asian patrons away from Australian venues. These trends highlighted vulnerabilities in the VIP segment, reliant on junket operators, even as non- held relatively steady; concurrently, the resort introduced enhanced responsible measures in 2010, such as referral programs for support, amid broader scrutiny of gambling harms.

Regulatory Reforms and Recent Developments (2020s)

In response to revelations of systemic failures in anti-money laundering practices and associations with , the Western Australian government established the Perth Casino Royal Commission in 2021 to investigate Crown Perth's operations. The inquiry, chaired by Commissioner Pat Walker, examined whether Crown Perth remained suitable to hold its casino licence under the Casino Control Act 1984. The Royal Commission's final report, released on March 24, 2022, concluded that was not a suitable due to inadequate programs, shortcomings, and risks of facilitating activities, though it did not recommend immediate licence revocation. Instead, the government imposed a two-year remediation period under independent monitoring, requiring Crown to implement reforms in areas such as enhanced anti-money laundering/counter-terrorism financing (AML/CTF) controls, measures, and . These changes aligned with broader Australian regulatory scrutiny following similar royal commissions in and , which had exposed ' nationwide vulnerabilities. Following Blackstone's $8.9 billion acquisition of Crown Resorts in June 2022, the new ownership accelerated compliance efforts, including refreshed board structures, mandatory employee training, and technological upgrades for transaction monitoring. By July 8, 2025, Racing and Gaming Minister Paul Papalia declared Crown Perth a "suitable entity" to retain its licence indefinitely, without additional penalties or conditions, citing verified improvements in AML/CTF compliance and harm minimization strategies. This decision marked the completion of remediation for all three Crown casinos in Australia, enabling unrestricted operations. Post-reform, Crown Perth announced its largest investment in nearly a decade on July 22, 2025, committing multi-millions to an expanded with over a dozen new dining venues, alongside construction commencement to enhance visitor amenities. These developments reflect stabilized regulatory standing, though ongoing land-use discussions persist regarding adjacent Burswood Property land originally earmarked for racetrack relocation, with no firm progress as of October 2025.

Facilities and Operations

Casino Gaming

The casino at Crown Perth provides 24/7 operations in a dedicated , featuring a diverse selection of electronic and table-based games. It includes over 2,000 electronic gaming machines, encompassing slot machines with progressive jackpots and themed variants. These machines operate continuously, with current jackpot amounts displayed for player reference. Table gaming consists of more than 200 tables offering traditional casino formats such as , , (including commission, non-commission, and 2-to-1 variations in the Pearl Room), and poker. Additional options include , Money Wheel, and a dedicated poker room hosting Texas Hold'em tournaments. Electronic table games supplement live offerings with automated versions of , , and Lucky Big Wheel. Access requires patrons to be at least 18 years old, with proof of age enforced at entry. As of October 2025, mandatory carded play has been implemented across all gaming, requiring players to use a registered card for wagering to track activity and enforce limits, following recommendations from the Perth Casino Royal Commission aimed at . VIP and high-stakes areas cater to larger bets, with progressive poker jackpots accumulating across linked games. Entry to the and adjacent bars and restaurants is restricted to those meeting identification and age criteria.

Hotels and Accommodations

Crown Perth provides three hotels integrated within its entertainment complex: the upscale Crown Towers, the spacious Crown Metropol, and the family-focused Crown Promenade, offering accommodations ranging from luxury suites to comfortable standard rooms. These properties share access to the complex's dining, , and recreational facilities while maintaining distinct amenities tailored to guest preferences. Crown Towers, established in 2016 as a 5-star option spanning 22 floors, features contemporary rooms and suites such as deluxe king and twin rooms, premier king rooms, and deluxe villas equipped with bespoke furniture, advanced technology, and panoramic views of the Swan River or skyline. Guests benefit from resort-style amenities including expansive lagoon-style pools, a state-of-the-art fitness center, the exclusive Crystal Club executive lounge, and the opulent Crown Spa offering treatments in a 14,000-square-foot facility. Crown Metropol emphasizes modern, versatile accommodations with options like luxe king and twin rooms, luxe view rooms, and premium apartments that include private entryways, separate lounges, dining areas, kitchens, and powder rooms. The provides multiple —a main with cabanas, a relaxation , and a with waterslides—alongside facilities and access, catering to both and stays. All rooms are non-smoking and incorporate sleek black-and-white designs with oversized windows overlooking greenery or urban vistas. Crown Promenade, positioned as a more accessible choice for families and business travelers, comprises 291 rooms including superior king rooms and suites focused on casual comfort and personalized service. Amenities feature an outdoor pool, , fitness , spa services, and a dedicated business for meetings or conferences, all located a short drive from Perth's .

Entertainment and Convention Facilities

Crown Perth's entertainment offerings center on the Crown Theatre, a 2,300-seat two-tiered auditorium equipped for world-class theatrical productions, musicals, and concerts. The venue has hosted international Broadway-style shows, including Anastasia, Cats, Matilda, The Lion King, and works by Andrew Lloyd Webber, with state-of-the-art sound, lighting, and sightlines providing optimal viewing. Additional entertainment includes free live music at various bars, live sports screenings, and nightlife options such as nightclubs integrated into the resort's 32 restaurants and bars. The facilities comprise a dedicated centre with multiple meeting rooms and two ballrooms, supporting events for up to 3,000 delegates in a riverside setting. These spaces accommodate conferences, product launches, exhibitions, and incentives, with opulent ballrooms and outdoor venues offering flexibility for diverse formats like galas or plenary sessions. The facilities emphasize sophisticated infrastructure, including technical setups suitable for large-scale gatherings.

Burswood Park and Surrounding Amenities

Burswood Park, a 56-hectare public parkland on the Burswood Peninsula along the Swan River, serves as a key recreational adjacent to Crown Perth. Established through a regeneration program initiated in , the park transformed a former refuse disposal area into landscaped gardens featuring native flora, wildflower displays, and restored bird habitats. The park includes a with statues commemorating figures such as explorers and , as well as local identities like Henry Camfield, highlighting Western Australia's historical development. Facilities encompass free electric barbecues, areas, playgrounds, gazebos, exercise stations, drinking fountains, and toilets, with ample free parking available. Dual-use paths facilitate walking, cycling, and access to the riverside, promoting outdoor activities for resort visitors and locals alike. Surrounding the park, the Burswood Peninsula integrates additional amenities like Optus Stadium, a 60,000-seat multi-purpose venue opened in January 2018, which hosts sports events and concerts overlooking the Swan River. This proximity enhances Crown Perth's appeal by offering complementary public spaces for leisure, events, and scenic views, distinct from the resort's private facilities.

Economic and Community Impact

Revenue Generation and Tourism Contributions

Crown Perth generates revenue primarily through casino gaming, hotel accommodations, dining, retail, and entertainment offerings. In the ending June 30, 2023, the venue reported total of AU$854 million, marking a 16% increase from the prior year, driven by growth in and non-gaming segments amid post-pandemic recovery. Casino gaming alone contributed approximately AU$521 million in gross for the 2023-24 period, with additional from its three hotels, convention facilities, and events. The complex plays a substantial role in Western Australia's tourism sector by attracting a mix of domestic, interstate, and international visitors. It recorded 7 million visits in FY23, representing about one-fifth of all annual visits to the state and bolstering the visitor economy, which reached AU$17.9 billion in spending for the year ending March 2024. Crown Perth draws tourists through high-profile events, luxury amenities, and its riverside location, with 1.4 million tourists annually visiting Crown venues nationwide, a portion of which engage Perth's operations for extended stays and expenditures in and . These activities yield broader economic benefits, including AU$140 million in state taxes paid in FY23 and an estimated total contribution of AU$1.2 billion annually to Western Australia's economy through direct operations, spending, and induced effects. The venue's integration of gaming with non-gaming attractions amplifies multipliers, supporting ancillary sectors like and while positioning as a key destination for conferences and leisure travel.

Employment and Local Economic Multipliers

Crown Perth directly employs approximately 6,000 people, positioning it as the largest single-site employer in and accounting for 8% of Western Australia's workforce. These roles span operations, , , and support functions, with the resort serving as a major source of stable in the region. In April 2024, announced workforce reductions of up to 1,000 positions across its , , and properties amid economic pressures and regulatory changes, though the exact impact on Crown Perth remained unspecified at the time. The resort's operations generate local economic multipliers through direct, indirect, and induced effects. A 2018 analysis by ACIL Allen Consulting, based on 2017-18 data, estimated that Crown Perth's activities supported between 6,231 and 7,630 total jobs in Western Australia, including indirect employment in supply chains and induced spending from employee wages. This total economic contribution equated to $836 million to $1,089 million in gross state product (GSP), reflecting multipliers where initial expenditures ripple through local suppliers, tourism-related services, and consumer spending. Crown Perth procures from over 3,900 suppliers annually, with 83% being small and medium enterprises, further amplifying these effects by sustaining businesses in hospitality, logistics, agriculture, and construction. Overall, Crown Perth's annual economic injection into reaches $1.2 billion, encompassing wages, procurement, taxes, and visitor spending that bolster sectors beyond gaming, such as and . These multipliers are derived from input-output modeling in commissioned studies, which account for inter-industry linkages but may vary with economic conditions; for instance, post-2020 tourism declines temporarily reduced induced effects before partial recovery. Independent verification of such estimates is limited, as primary data often stems from operator-provided figures adjusted via economic modeling.

Social Costs and Criticisms of Gambling Operations

The concentration of electronic gaming machines at Crown Perth, numbering approximately 2,500, has been linked to elevated risks of among patrons, despite Western Australia's overall lower prevalence of gambling harm compared to other states. A 2021 royal commission report indicated that while about 63 percent of Western Australians engage in some form of , the state's problem gambling rate stands at roughly 0.5 percent of adults—lower than the national average—attributed in part to restrictions confining pokies to the casino venue. However, this model draws criticism for channeling harms into a single location, where vulnerable individuals face prolonged exposure without the dispersal seen in states with widespread pub and club machines. Problem gambling at the casino contributes to broader social costs, including financial ruin, mental health deterioration, relationship breakdowns, and increased reliance on welfare services. Nationally, such harms are estimated to impose annual costs exceeding $4.7 billion, encompassing healthcare expenditures, lost productivity, and criminal justice involvement, with casino-style gaming implicated in disproportionate losses from addicted players. In Western Australia, these effects manifest in elevated calls to gambling helplines, with $939,000 allocated in 2020-2021 to counseling and support for affected individuals and families. Critics, including public health advocates, argue that Crown Perth's pre-reform practices inadequately identified at-risk gamblers, as evidenced by evaluations of its responsible service of gambling program, which failed to sufficiently curb excessive play. The Perth Casino Royal Commission (2021-2022) highlighted deficiencies in harm minimization, leading to findings of unsuitability for Crown's license until remediation, including enhanced monitoring and staff training. Further criticisms target the casino's 24-hour operations, which enable continuous access and have prompted calls for time restrictions to mitigate impulse-driven losses and associated suicides or bankruptcies observed in gambling-dependent populations. In response, mandatory carded play was implemented in October 2025, enforcing limits on gaming time and expenditure to preempt harm, reflecting acknowledgment of causal links between unrestricted access and . Despite these measures, ongoing national data show rising gambling participation and harm, with 15 percent of Australians reporting negative impacts in 2024-2025, underscoring persistent challenges even in regulated venues like Crown .

Regulatory and Legal Affairs

Licensing and Government Oversight

Crown Perth holds the exclusive license to operate the sole casino in , granted under the Casino Control Act 1984 (WA), which establishes the regulatory framework for casino operations including suitability assessments, compliance, and enforcement powers. The license is administered by the Minister for Racing and Gaming, who holds authority to determine licensee suitability, impose conditions, or revoke the license under section 21B of the Act if serious misconduct or failures occur. Oversight is provided by the Gaming and Wagering Commission of , an independent statutory body within the Department of , Sport and Cultural Industries, responsible for advising the on gaming policy, monitoring , and conducting inquiries into casino operations. The Commission assesses factors such as , , anti- measures, and as part of ongoing regulatory supervision. Following revelations of systemic issues at properties nationwide, including facilitation and inadequate , the Western Australian Government initiated the Perth Casino Royal Commission in November 2021, which examined Crown Perth's operations and found the entity unfit to hold the license in March 2022 due to failures, enabling criminal infiltration, and insufficient controls against exploitation of vulnerable patrons. In response, the Government appointed an independent monitor in 2022 to oversee a three-year remediation program, focusing on structural reforms, enhanced compliance systems, and cultural changes, with 59 recommendations from the Royal Commission implemented by Crown Perth. On July 8, 2025, Racing and Gaming Minister Paul Papalia determined Crown Perth suitable to retain its license without additional penalties or conditions, concluding the remediation process and restoring full operational control to the licensee, though subject to continued regulatory scrutiny. As part of enhanced oversight, Crown Perth will implement mandatory carded play for all electronic gaming machines starting December 1, 2025, to improve tracking of gambling activity and harm minimization.

Inquiries, Reforms, and Compliance Measures

The Perth Casino Royal Commission (PCRC), established by the Western Australian government on March 4, 2021, and reporting on March 25, 2022, investigated the suitability of Crown Perth's licensee to operate the casino, alongside the adequacy of Western Australia's regulatory framework. The commission, led by Commissioner Pat Walker, identified significant failures by Crown Resorts, including facilitation of money laundering, tolerance of organized crime infiltration, and deficient anti-money laundering and counter-terrorism financing (AML/CTF) controls, rendering the company unsuitable to hold a gaming licence at the time. It also criticized the Department of Local Government, Sport and Cultural Industries for regulatory shortcomings, such as inadequate oversight of junket operations and AML compliance. Rather than revoking the licence, the PCRC recommended a remediation period under independent monitoring, initially set at two years and extended to three, allowing Crown Perth to address deficiencies. Key reforms included overhauling AML/CTF systems to achieve legislative compliance, enhancing on high-risk patrons and junket partners, and implementing robust controls to exclude criminal elements. In July 2023, the Federal Court imposed a $450 million penalty on Crown Melbourne and Crown Perth jointly for historical AML breaches spanning 2012–2017 and 2015–2020, respectively, underscoring prior non-compliance with reporting obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006. By July 8, 2025, Racing and Gaming Minister Paul Papalia declared Crown Perth suitable to retain its exclusive licence without additional penalties or conditions, citing successful remediation evidenced by independent assessments of strengthened , , and AML/CTF frameworks capable of preventing illicit activities. Ongoing compliance measures emphasize harm minimization, with mandatory carded play enforced from December 1, 2025, requiring patrons to register via identity-verified cards for all electronic gaming machines and tables. This system enforces daily and weekly loss limits, maximum bet caps, time restrictions, and mandatory activity statements, directly implementing a core PCRC recommendation to track player behavior and mitigate excessive gambling. Crown Perth's responsible practices policy further mandates staff training on suspicious activity reporting and patron exclusion protocols, integrated with federal AUSTRAC requirements.

Controversies and Incidents

Notable Safety and Operational Incidents

On March 7, 2013, Crown Perth was evacuated after a toxic in the complex, resulting in five people being hospitalized for treatment related to the exposure. A broke out in an unit at Crown Perth on March 14, 2016, prompting a response from four fire trucks to contain the incident and ensure safety. In early March 2018, the casino underwent a full evacuation after a man allegedly claimed to be a terrorist and disrupted operations, leading to his court appearance for the incident. Crown Perth's gaming floor was evacuated and locked down on August 10, 2020, when a man discharged at dozens of patrons and security personnel near tables, affecting operations until resolved the situation. A kitchen fire at Rockpool Bar and Grill within Crown Perth on March 12, 2020, forced the venue's temporary closure for up to three weeks for repairs and safety assessments. On November 20, 2021, a four-year-old girl was found unconscious in a at Crown Towers and rescued by a , with the child later reported stable after medical attention; a separate near-drowning incident involving another girl occurred around the same time at a nearby facility, highlighting safety protocols. Emergency services responded to Crown Towers on October 30, 2023, where a woman in her 30s was found dead in a hotel room, leading to a charge against a man present at the scene. Operationally, Crown Perth experienced multiple temporary closures due to restrictions, including a two-day reopening followed by shutdown in May 2021 after linked cases, and broader gaming suspensions totaling 96 days in the first half of fiscal year 2022.

Ethical and Financial Irregularities

In 2021, revelations emerged that international criminal organizations had laundered hundreds of millions of dollars through Crown Perth using a shell company valued at just A$2, with activities dating back to at least 2014; this involved depositing cash into bank accounts and gambling the funds at the casino without adequate scrutiny. The Perth Casino Royal Commission, established in July 2021 and reporting in March 2022, exposed systemic ethical failures at Crown Perth, including a deficient corporate culture that prioritized high-roller revenue over risk management and compliance, leading to inadequate due diligence on patrons and junket operators with ties to organized crime syndicates such as Chinese triads. The commission deemed Crown Resorts unsuitable to hold a Western Australian gaming license due to these lapses, which facilitated unchecked money laundering and exposed vulnerabilities to foreign influence and criminal infiltration, though it recommended retention of the license under strict remediation rather than immediate revocation. Financial irregularities centered on egregious breaches of Australia's Anti-Money Laundering and Counter-Terrorism Financing Act. Crown Perth ignored concerns raised by ANZ Bank in 2014 about suspicious high-volume cash deposits linked to potential laundering, delaying any internal investigation until 2020 despite repeated red flags. Australia's financial crimes regulator, AUSTRAC, initiated civil proceedings in March 2022, alleging 547 violations across Crown's Perth and Melbourne operations, including failures to conduct proper customer due diligence, report suspicious matters, and maintain an effective AML program. In July 2023, the Federal Court imposed a A$450 million penalty on Crown—payable in interest-free installments over two years—for these "systemic and reckless" non-compliance issues, marking one of Australia's largest corporate fines and highlighting how weak internal controls enabled the processing of billions in high-risk transactions without verification. These irregularities prompted executive accountability, with CEO Ken Barton resigning in February 2021 amid the unfolding scandal, as the company faced probes that threatened its operational viability. The royal commission criticized Western Australia's gaming regulator for lax oversight, noting Crown's misleading assurances that operations were insulated from east-coast laundering issues, which eroded trust in the venue's ethical governance. Post-inquiry reforms mandated independent monitoring and cultural overhaul at Crown Perth, though critics argued the remediation period understated the depth of entrenched profit-driven ethical compromises.

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