Freshpet
Freshpet, Inc. is an American pet food company founded in 2006 and headquartered in Bedminster, New Jersey, that specializes in producing refrigerated, fresh dog and cat foods and treats using high-quality, natural ingredients such as fresh meats, poultry, and vegetables, with no preservatives.[1][2] The company's products are formulated by veterinary nutritionists and cooked in small batches at lower temperatures to preserve nutrients, distinguishing them from traditional dry or canned pet foods.[2] Freshpet's mission is to improve the lives of dogs and cats through the power of fresh, natural food, emphasizing sustainability, locally sourced ingredients, and a commitment to pet health.[1][3] The company distributes its offerings via branded "Freshpet Fridges" installed in approximately 28,141 retail locations across North America as of December 31, 2024, including major retailers like PetSmart, Walmart, and Amazon, serving over 14 million pet families annually.[4][5] As a publicly traded company since its initial public offering in 2014, Freshpet reported net sales of $975.2 million for the full year 2024, marking a 27.2% increase from the previous year, and employs about 1,296 people.[6][7] The company has expanded production facilities, including sites in Pennsylvania and Texas, and continues to innovate in the fresh pet food category it pioneered in North America.[1][8]Company Overview
Description and Mission
Freshpet is an American company specializing in the production of refrigerated fresh pet food, utilizing humanely raised meats and farm-fresh ingredients without artificial preservatives or fillers.[9][10] The company's products are formulated by veterinary nutritionists to provide nutritionally complete meals that mimic the benefits of home-cooked food while maintaining convenience for pet owners.[2] All recipes are crafted in the United States, emphasizing high-quality, natural components such as antibiotic-free chicken and sustainably grown vegetables.[11][12] At the core of Freshpet's operations is its mission to bring the power of real, fresh food to pets, with a broader commitment to doing right by pets, people, and the planet from farm to fridge.[2][11] This philosophy drives sustainability initiatives, including the use of responsibly sourced, regeneratively farmed ingredients and efforts to achieve certifications like Plastic Neutral and landfill-free production facilities.[10][13] For instance, Freshpet sources GAP-rated (Global Animal Partnership) proteins and aims for 100% regenerative sourcing by 2025, reducing environmental impact while supporting ethical animal welfare.[10][14] A primary differentiator for Freshpet is its refrigerated format, which requires specialized fridges in retail locations across North America to preserve freshness without the need for freezing or drying processes common in traditional pet foods.[2] This approach sets it apart in the premium pet nutrition market, targeting health-conscious pet owners who prefer fresh alternatives to conventional dry kibble and canned options.[9] These consumers, often referred to as "pet parents," seek products that align with human-grade standards and promote better pet health outcomes.[11]Leadership
Freshpet's executive leadership is headed by Chief Executive Officer William B. Cyr, who has held the position since September 2016. Cyr brings over 30 years of experience in consumer packaged goods, having previously served as President and Chief Executive Officer of Sunny Delight Beverages Co. and spending 19 years at Procter & Gamble in senior roles, including Vice President and General Manager of the North American Juice Business and Global Juice Leader.[15][16] As President and Co-Founder, Scott Morris has been instrumental in shaping the company's operations and strategic vision since its inception in 2006, assuming his current role in 2016. Morris previously held marketing leadership positions, including Vice President of Marketing at Meow Mix under Cypress Group LLC.[17][18] Other key executives include Interim Chief Financial Officer Ivan Garcia, appointed effective October 17, 2025, following the departure of Todd Cunfer; Garcia joined Freshpet in 2014 after serving as an Audit Manager at KPMG US and has progressed through roles such as Manager of Financial Reporting and Vice President of Finance since July 2023.[19][20] Chief Operating Officer Nicki Baty joined in September 2024, with nearly 20 years at Colgate-Palmolive, most recently as President and General Manager of Hill's Pet Nutrition U.S., where she drove growth for a multi-billion-dollar business, along with prior roles at Unilever.[21][22] Chief Human Resources Officer Thembi Machaba has led HR initiatives since August 2020, drawing on over 20 years in organizational design, talent management, and performance in the manufacturing and food sectors.[23][24] The Board of Directors comprises twelve members, including CEO Cyr and independent directors such as Chairperson Walter N. George III, former senior executive at Hill's Pet Nutrition; Timothy R. McLevish, a senior finance executive and former CFO of Walgreens Boots Alliance, appointed in August 2023; Daryl G. Brewster, CEO of CECP Strategic Investors; and Joseph E. Scalzo, former CEO of Richelieu Foods, also appointed in 2023. Following declassification in 2025, all directors are now elected annually. The board emphasizes strong governance practices, with committees focused on audit, compensation, and nominations to oversee strategic direction and risk management.[25][26][27][28] In 2025, Freshpet experienced leadership transitions, notably the CFO change with Ivan Garcia's interim appointment amid the company's reaffirmed fiscal outlook and ongoing search for a permanent successor, reflecting efforts to navigate growth amid market challenges.[19][29]History
Founding and Early Years
Freshpet was founded in 2006 in Secaucus, New Jersey, by Scott Morris, Cathal Walsh, and John Phelps, all former executives in the pet food industry.[30] The trio, drawing from their experiences at a major pet food manufacturer in Australia, became dissatisfied with the heavily processed nature of conventional pet foods and sought to introduce fresher alternatives inspired by human food trends and the growing demand for natural nutrition.[30] Their research into global pet food markets revealed an untapped opportunity in the United States for refrigerated, fresh products, prompting them to develop recipes using high-quality meats, vegetables, and grains to mimic human-grade meals.[31] The initial concept centered on creating refrigerated rolls and patties that could be easily portioned and served, produced through a gentle steam-cooking process designed to preserve essential nutrients without preservatives or high-heat extrusion common in traditional kibble.[32] Operations began in a small manufacturing facility in Pennsylvania, where the founders focused on pasteurization techniques and supply chain innovations to ensure safety and freshness.[30] The first products, under brands like Freshpet Select and Deli Fresh, launched in late 2006 in about 200 Northeast U.S. stores, expanding to over 2,000 locations by 2007.[30] Early challenges included retailer skepticism toward the refrigeration requirement, as most pet food aisles lacked cooling infrastructure, leading Freshpet to invest in custom fridge installations—a logistical hurdle that strained resources but was essential for product integrity.[30] Developing the less-processed formulas proved technically demanding and costly, requiring extensive R&D to balance shelf life, nutrition, and safety.[30] To fuel expansion, the company secured significant backing in 2010 from private equity firm MidOcean Partners, which acquired a majority stake and provided capital for scaling production and distribution ahead of its public offering.[33]Growth and Public Offering
In 2007, Freshpet partnered with major retailers such as Petco and Walmart, installing branded refrigerated fridges to showcase its fresh pet food products nationwide.[34] This move marked a significant scaling phase, with initial placements including 97 locations at Petco and 51 at Walmart, enabling broader consumer access beyond regional markets.[34] By 2012, the company had diversified its product lineup, introducing additional recipes and formats to cater to varying pet preferences and nutritional needs. New products launched since 2011 contributed substantially to sales growth, accounting for 31% of net sales in 2013.[34] This expansion supported rising demand, leading to net sales of $86.8 million in 2014, a 37.4% increase from $63.2 million the previous year.[35] On November 7, 2014, Freshpet completed its initial public offering on the NASDAQ under the ticker symbol FRPT, pricing 10.4 million shares at $15 each and raising approximately $156 million.[36] The proceeds were allocated primarily to enhancing manufacturing capacity and expanding distribution infrastructure, including further fridge installations.[37] Following the IPO, Freshpet experienced accelerated growth, with net sales reaching $116 million in 2015 and $130 million in 2016, driven by increased retail penetration and product velocity.[38] The number of branded fridge locations grew to over 16,600 by the end of 2016, reflecting the company's successful scaling in the U.S. market.[39]Recent Developments
In September 2016, Billy Cyr was appointed as Chief Executive Officer of Freshpet, ushering in a strategic emphasis on sustainability initiatives and e-commerce expansion to support long-term growth.[15] Under Cyr's leadership, the company prioritized responsible sourcing and environmental responsibility, as outlined in its annual sustainability efforts aimed at elevating pet nutrition while minimizing ecological impact.[40] Cyr also drove investments in digital channels, including e-commerce partnerships, to broaden consumer access beyond traditional retail.[41] To meet rising demand, Freshpet announced plans for a new manufacturing facility in Ennis, Texas, in February 2020. Phase 1 of the facility, spanning 400,000 square feet, became operational in late 2022, with a 200,000-square-foot expansion beginning in 2023.[42][8][43] In May 2022, the company revealed intentions to construct a 99,000-square-foot Innovation Kitchen adjacent to its existing campus in Hanover Township, Pennsylvania, designed for advanced product development and opened in the second half of 2023.[44] In July 2024, Freshpet broke ground on a new 30,000-square-foot global headquarters in Bedminster, New Jersey, emphasizing eco-friendly design and expected to be completed by early 2025.[45] Amid the COVID-19 pandemic, Freshpet intensified its focus on direct-to-consumer sales, capitalizing on accelerated trends in online pet food purchasing and home delivery to maintain accessibility during lockdowns.[46] In March 2023, the company launched a subscription delivery service in partnership with Petco, offering customized fresh meals starting at $3 per day and expanding to national availability.[47] This initiative, part of broader 2020s adaptations, enabled personalized nutrition plans delivered directly to consumers, enhancing convenience in the evolving pet care market.[48] In 2025, Freshpet responded to signs of slowing growth in the premium pet food sector by implementing cost-cutting measures, including a $100 million reduction in capital expenditures over 2025-2026.[49] As of November 2025, the company projected net sales growth of approximately 13% for the full year, with adjusted EBITDA of $190-195 million and capital expenditures of about $140 million, alongside advancements in sustainable sourcing detailed in its 2025 Sustainability Report.[50][40] These steps aimed to bolster operational efficiency and position Freshpet for resilient performance in a challenging market.[5]Products
Dog Food Offerings
Freshpet offers a range of dog food products designed as complete and balanced meals, primarily in refrigerated formats to preserve freshness. The main product lines include the signature Freshpet rolls, such as the Multi-Protein Chicken, Beef, Egg & Salmon Recipe, which come in easy-to-slice rolls for portion control based on dog size. Other formats encompass bags of shredded blends like the Shredded Chicken Recipe, stews in trays under the Homestyle Creations line, and customizable meal plans via Freshpet Delivery that combine these options tailored to a dog's weight, activity level, and health goals.[51][52][53] The Vital line features grain-free, high-protein recipes developed by veterinary nutritionists, using simple ingredients like chicken, beef, salmon, and bison blended with vegetables such as pumpkin and cranberries. Nature's Fresh incorporates sustainably sourced, grass-fed beef with whole grains like brown rice and garden vegetables for digestive support. These products prioritize real animal proteins as the first ingredient, typically chicken or beef, and maintain a high moisture content of 70-90% to aid hydration while meeting AAFCO standards for all life stages, including formulations for puppies, adults, seniors, and small breeds.[54][55][51] Unique to Freshpet's dog food offerings is the absence of rendered meat meals, by-products, antibiotics, GMOs, corn, wheat, soy, or artificial preservatives, colors, and flavors, ensuring a clean ingredient profile. Recipes are gently steam-cooked in small batches to retain natural nutrients, omega-3 and omega-6 fatty acids for skin, coat, joint, and heart health, and antioxidants for immune support, without compromising palatability or safety.[54][51][55]Cat Food Offerings
Freshpet's cat food offerings are designed to meet the unique nutritional needs of felines, emphasizing high-protein, grain-free formulations that prioritize fresh, humanely raised ingredients to support overall health. The primary products include the Chicken & Beef Grain-Free Gourmet Paté, a paté-style roll featuring farm-fresh chicken, beef, chicken liver, and eggs blended with chicken broth for enhanced palatability and moisture. This recipe provides a complete and balanced meal for all life stages, including adult cats and kittens, with a minimum of 9% crude protein and 7% crude fat to align with cats' obligate carnivore requirements.[56] The company's cat foods are available in refrigerated formats such as paté rolls and tender morsel-style loaves, which deliver high moisture content—up to 78% in paté varieties—to promote hydration and mimic the water-rich nature of a cat's natural prey diet. For instance, the Vital Grain Free Chicken & Beef recipe, another paté roll option, incorporates fresh chicken, beef, chicken liver, and eggs, fortified with essential vitamins and a minimum of 0.05% taurine to support heart and eye health while avoiding common allergens like grains, gluten, soy, and fillers. These formulations also emphasize digestive health through simple, recognizable ingredients that reduce the risk of sensitivities.[57] Additional varieties, such as the Tender Chicken & Beef Recipe with Garden Vegetables, offer loaf-style meals in resealable bags with tender bites of U.S. farm-raised chicken and beef, accented by carrots and spinach for added nutrients, achieving 17% minimum crude protein and 65% maximum moisture. All products are gently cooked to preserve freshness and nutritional integrity, targeting adult cats and kittens with a focus on balanced nutrition that excludes by-products and artificial preservatives. This approach ensures palatability while addressing feline-specific needs like high protein density and taurine supplementation.[58]Treats and Supplements
Freshpet's treats are designed as healthy, refrigerated snacks to reward pets without compromising nutrition, primarily targeting dogs through specialized brands that emphasize real ingredients and convenience. These non-meal products serve as training aids or occasional indulgences, featuring formats like soft chews and jerky-style bacon treats made with farm-raised meats and minimal additives. All treats are produced in the USA, fully cooked, and require refrigeration to maintain freshness, aligning with the company's commitment to preservative-free formulations.[59] The Dog Joy brand offers bite-sized treats tailored for everyday joy and engagement, such as the slow-grilled chicken variety, where real chicken is the primary ingredient, combined with ground oats, chicken broth, salt, natural flavors, and vinegar. These soft chews deliver at least 10.5% crude protein and 10.5% crude fat, supporting muscle maintenance while keeping calories moderate for portion-controlled rewards during training or play. The Dog Joy wood-smoked turkey bacon treats follow a grain-free recipe with turkey, water, pea fiber, salt, potassium chloride, and celery powder, providing a flavorful, low-guilt option that mimics indulgent snacks without artificial flavors or by-products.[60][61][62][63] Dognation treats cater to active, adventurous dogs, promoting fun lifestyles through high-quality, meat-forward snacks like the slow-grilled chicken treats, which list chicken first among natural ingredients including ground oats, chicken broth, salt, natural flavors, and vinegar, yielding 11% minimum crude protein and 11% crude fat. The Dognation turkey bacon treats are grain-free, featuring wood-smoked turkey as the lead ingredient with no grains, wheat, or soy, and offer approximately 20 calories per slice for effective portion control in reward-based scenarios. These treats incorporate vegetables indirectly through balanced recipes, enhancing palatability and nutritional density.[64][65][66][67][68] While Freshpet's treat portfolio is dog-centric, options for cats remain limited compared to their extensive meal lineup, with no dedicated freeze-dried morsels or chews identified in current offerings; instead, small portions of cat-specific recipes may serve supplemental roles. Regarding supplements, Freshpet integrates targeted nutrition into select products, such as glucosamine for joint support, though this is more prevalent in their Vital food lines rather than standalone treats, allowing pet owners to address mobility needs alongside snacking.[52][69]Operations
Manufacturing Facilities
Freshpet's manufacturing process emphasizes freshness and nutrient retention through gentle steam-cooking of ingredients in small batches, which avoids the high-heat extrusion methods used in traditional kibble production. This approach involves combining high-quality proteins like chicken or beef with farm-fresh vegetables and fruits, followed by cooking at lower temperatures to preserve essential vitamins and minerals, and immediate refrigeration to maintain product quality from production to consumption. All facilities operate under FDA and APHIS registration, incorporating over 20 quality and safety checks per batch to ensure compliance with human-grade standards.[32][70][71] The company's primary production sites, known as Freshpet Kitchens, are located in Bethlehem and Hanover, Pennsylvania, with the largest facility in Ennis, Texas, which opened in 2022 with an initial 400,000 square feet, expanded by 200,000 square feet in mid-2024 to approximately 600,000 square feet.[8][43][72] The Ennis plant features three dedicated production lines, extensive cold storage capabilities, a central utility plant, and an integrated wastewater treatment system, supporting the company's refrigerated product model. In Pennsylvania, the Bethlehem site includes advanced engineering for efficient operations, while a 99,000-square-foot Innovation Kitchen opened in 2023 near Hanover serves as a research and development hub for recipe testing and process improvements.[73][74][75] Across major sites, production typically involves three lines per facility, contributing to a network total of 16 lines as of late 2025, with cold storage emphasized to handle the perishable nature of fresh pet food.[76][77] Sustainability is integrated into facility operations, particularly through on-site wastewater treatment plants that enable water reuse and reduce environmental impact. The Bethlehem plant's 6,600-square-foot treatment facility processes up to 200 gallons per minute, achieving significant pollutant reductions such as 65.7% in biochemical oxygen demand compared to 2020 levels, while the Ennis site recycled 3.1 million gallons of water in 2024 for cooling systems, with organic solids anaerobically digested or used as fertilizer.[78] Additional efforts include a combined heat and power system at Bethlehem supplying 12% of electricity needs, procurement of wind energy renewable energy credits totaling 70,200 megawatt-hours, and overall landfill-free operations with minimized water usage in processing. These measures support Freshpet's commitment to resource efficiency without compromising production scale.[10][79]Distribution and Retail Presence
Freshpet distributes its refrigerated pet food products through an extensive retail network in the United States, with branded refrigerators—known as Freshpet Fridges—placed in 29,745 stores as of the third quarter of 2025.[80] This network includes major retailers such as Walmart, Target, PetSmart, and Petco, where the fridges are strategically located in aisles to facilitate easy consumer access and maintain product temperature.[81] By the end of the third quarter of 2025, the company operated 38,778 such fridges, providing nearly 2.1 million cubic feet of retail space and an average of 20.1 stock-keeping units (SKUs) per location.[82] The expansion of these branded fridges began in 2010, coinciding with Freshpet's entry into major retail chains and enabling broader market penetration for its fresh pet food category.[83] In addition to traditional retail, Freshpet offers direct-to-consumer channels to enhance accessibility. The company launched a subscription delivery service in 2023 through deliver.freshpet.com, allowing customers to receive customized fresh pet meals directly to their doors, initially in partnership with Petco across 15 states.[47] E-commerce options are also available on platforms like Amazon and the company's own website, supporting online purchases with home delivery.[81] Freshpet's logistics rely on a specialized refrigerated supply chain to preserve product quality, featuring temperature-controlled trucking from manufacturing facilities to retail endpoints.[84] This cold chain management is essential, as the products must remain chilled throughout transit to prevent spoilage, with real-time monitoring integrated into transportation management systems.[85] Internationally, distribution is limited primarily to Canada, where products are available in select retailers, while the focus remains on expanding U.S. coverage.[86] Maintaining the integrity of the cold chain presents ongoing challenges, including the need for precise temperature regulation during distribution to avoid product waste, particularly as the network scales to support growing demand.[84] Freshpet addresses these by optimizing freight networks for rapid, controlled delivery, ensuring high availability across its domestic retail footprint.[85]Marketing and Advertising
Brand Strategies
Freshpet's core brand strategy revolves around the "fresh from the fridge" positioning, emphasizing refrigerated, minimally processed pet food as a healthier alternative to traditional kibble and canned options. This approach highlights the use of fresh, human-grade ingredients without preservatives, appealing to consumers seeking natural nutrition for their pets. The strategy targets millennial pet parents, who prioritize premium, human-like food experiences for their animals, aligning with broader trends where younger demographics drive demand for fresh pet products.[87][9][88] In its digital engagement efforts, Freshpet focuses on social media platforms to share user-generated pet stories and lifestyle content, fostering emotional connections with pet owners. The brand partners with influencers in the pet space to amplify authentic endorsements and reach engaged audiences. Additionally, Freshpet offers a fridge locator tool on its website and mobile app, enabling consumers to find nearby retail locations stocking its refrigerated products, which supports convenient access and trial.[89][90] Sustainability forms a key pillar of Freshpet's branding, with certifications such as carbon neutrality for its Nature's Fresh line, verified under the Greenhouse Gas Protocol, and Global Animal Partnership (GAP) standards for humane sourcing of proteins like chicken, turkey, and beef. The company promotes eco-friendly packaging that uses significantly less material per serving compared to competitors, reducing environmental impact. This is encapsulated in the "Farm to Fridge" narrative, which underscores locally sourced ingredients from farmers practicing sustainable methods to minimize transport emissions and support biodiversity.[10][91] Freshpet employs a premium pricing model, with packages typically ranging from $5 to $10 depending on size and variety, positioned as justified by the superior freshness, quality ingredients, and nutritional benefits over mass-market alternatives. This strategy reinforces the brand's upscale image while catering to discerning pet parents willing to invest in perceived health advantages.[92][93]Notable Campaigns
Freshpet's early advertising efforts included a 2013 television campaign that highlighted the company's use of fresh meats and vegetables sourced exclusively from U.S. farms, positioning the brand as a premium alternative to traditional pet foods. The ads featured the slogan “Freshpet, fresh food for Fido,” emphasizing quality ingredients comparable to human-grade standards, which helped drive initial retail expansion and consumer awareness during the company's growth phase.[94] In 2014, Freshpet launched the "Holiday Feast" campaign, a viral video depicting 13 dogs and one cat dining on a lavish holiday meal using human hands to simulate elegant eating, underscoring the brand's fresh, human-like food presentation. This lighthearted initiative promoted pet adoptions alongside product benefits and garnered significant online engagement, reinforcing Freshpet's fun, relatable image during the holiday season.[95][96] The 2019 "The Awakening" campaign marked a shift toward digital storytelling, using user-generated content of real dogs reacting to revelations about conventional kibble's processing to advocate for fresh alternatives. Airing during National Pet Month, the 15- and 30-second spots aimed to educate pet owners on ingredient transparency, aligning with broader 2020s efforts like TikTok challenges encouraging user-shared pet stories to build community and authenticity.[97][98][99] Freshpet's 2020s initiatives expanded to celebrity partnerships, including a 2024 collaboration with singer Meghan Trainor as the brand's first ambassador, featuring the "I'm a Dog Mom" music video that showcased her pets enjoying fresh meals and endorsed vet-developed nutrition for healthier lives. This effort incorporated endorsements from veterinary nutritionists, tying into the "Real Food for Your Best Friend" messaging seen across digital platforms. Seasonal promotions, such as the 2024 holiday collection with Trainor—including themed apparel and bowls—further linked joyful pet moments to Freshpet treats during holidays.[100][101][102] In 2025, Freshpet emphasized sustainability through the "Farm to Bowl" ad series, which spotlighted reduced carbon footprints via local sourcing, renewable energy, and recycling initiatives, highlighting progress toward the company's goal of carbon neutrality across scopes 1, 2, and 3 by 2025. These campaigns collectively boosted visibility, with fridge installations reaching approximately 28,000 retail locations by late 2024 and household penetration growing to 13.5 million, up 17% year-over-year.[103][10][104]Financial Performance
Revenue and Growth Metrics
Freshpet's revenue has shown significant growth since its early years, driven by expansion into new retail channels and increasing consumer demand for fresh pet food. In 2014, the year preceding its IPO, net sales reached $86.8 million.[35] By 2024, net sales had expanded to $975.2 million, reflecting a compound annual growth rate (CAGR) of approximately 27% from 2015 through 2024, primarily fueled by the proliferation of branded Freshpet Fridges in retail stores and velocity gains in existing locations.[105] This expansion included adding thousands of fridges annually, reaching over 28,000 store locations by the end of 2024, which enhanced product visibility and accessibility.[106] The following table summarizes Freshpet's annual net sales from 2014 to 2024:| Year | Net Sales (millions USD) | Year-over-Year Growth (%) |
|---|---|---|
| 2014 | 86.8 | 37.4 |
| 2015 | 116.2 | 33.9 |
| 2016 | 133.1 | 14.5 |
| 2017 | 152.4 | 14.5 |
| 2018 | 193.7 | 27.1 |
| 2019 | 245.9 | 26.9 |
| 2020 | 318.8 | 29.7 |
| 2021 | 425.5 | 33.5 |
| 2022 | 595.3 | 39.9 |
| 2023 | 766.9 | 28.8 |
| 2024 | 975.2 | 27.2 |