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Karen Jones

Dame Karen Jones DBE FRSA (born July 1956) is a renowned for her pioneering role in the , particularly as the co-founder of the restaurant chain in the late . Over her extensive career, she has held leadership positions in food, retail, and leisure sectors, including serving as chief executive of the Spirit Group, a major pub operator, where she oversaw significant expansion in the early 2000s. Her entrepreneurial ventures also include co-founding the Dome restaurant chain in the , which helped transform casual dining on high streets. Jones has been a prominent for and , earning recognition for her contributions, including appointment as a Dame Commander of the (DBE) in the 2022 Queen's Birthday Honours for services to and the . In recent years, she has focused on non-executive directorships, serving as senior at The Crown Estate and as a at plc; she was senior at plc until October 2025, following its acquisition by . She has chaired restaurant groups including Hawksmoor (since 2012), as well as Prezzo (until 2022) and Mowgli Street Food (previously). Her influence extends to industry awards, including the CODE Hospitality Lifetime Achievement Award in 2025, highlighting her decades-long impact on reshaping through innovation and leadership.

Early life and education

Upbringing

Karen Jones was born in July 1956. With family roots in , , she spent her early childhood there before her family relocated multiple times, including to , , and . These moves provided her with early exposure to diverse cultures and environments across and abroad. She later transitioned to formal education at Mill Mount Grammar School for Girls in .

Academic background

Jones attended Mill Mount Grammar School for Girls in for her . She began her undergraduate studies in English and at the in 1975. During this period, she spent one year studying at in , continuing her focus on English and . Jones completed her BA degree in English and at the in 1979. Her academic training in literary analysis and laid a groundwork for the strategic and communicative demands of her subsequent career in and .

Business career

Founding of early restaurant ventures

In her early twenties, during the late and early , Karen Jones co-founded Theme Restaurants Ltd with Roger Myers, marking her entry into the . The company developed a portfolio of themed eateries, including the launch of Dome in the as a chain of Mediterranean-inspired café-bars that emphasized casual dining with an emphasis on relaxed, continental atmospheres. Theme Restaurants Ltd was floated on the London Stock Exchange as Theme Holdings PLC in 1985, encompassing brands like Dome, , and others, before being sold in 1988. Following the sale, Jones and Myers co-founded in 1989, opening the first location in , with a concept centered on recreating authentic experiences through classic dishes, wine selections, and Parisian-style interiors. The venture quickly gained popularity for its focus on and strong brand identity, differentiating it in the competitive casual dining market by prioritizing quality ingredients and immersive theming over mass-market appeal. Her background in from the informed her approach to branding and marketing, enabling evocative in restaurant concepts. In the early 1990s, Jones and Myers reacquired and expanded the Dome chain, integrating it alongside into the newly formed Pelican Group Plc. The group was floated on the , growing to over 100 locations by emphasizing scalable yet distinctive brand identities across its portfolio. Pelican Group Plc was sold to in 1996 for £133 million, providing significant returns while allowing Jones and Myers to retain operational roles initially.

Leadership in major hospitality groups

In the late 1990s, Karen Jones joined Taverns to lead the development of its managed pubs division, which evolved into the Spirit Group as the company's retail arm. Under her leadership, Spirit Group was formally demerged from in 2002, marking a key phase in the consolidation of the pub sector during the early 2000s boom driven by investments and aggressive acquisitions. In 2002, Tragus Holdings acquired the Pelican restaurant portfolio, including the chain, from for £25 million in a buy-in. This move allowed for the continued operation of the brands under new ownership, separate from Spirit Group. As CEO of Group from 2000 to 2006, Jones oversaw rapid expansion amid the pub industry's growth surge, transforming it into the UK's largest managed pub operator. Key decisions included the £2.5 billion acquisition of over 1,400 pubs and restaurants from in 2003, which more than doubled the estate to around 2,500 sites and capitalized on rising consumer demand for food-led pubs. By emphasizing operational efficiencies, brand revitalization, and market positioning in premium casual dining, achieved significant scale, with the portfolio encompassing over 2,000 pubs and restaurants by the mid-2000s. This tenure culminated in Punch Taverns' £2.7 billion acquisition of in 2006, providing a substantial exit for investors and underscoring Jones's role in navigating the era's merger and acquisition wave. Following her departure from Spirit, Jones founded Food & Fuel Ltd in 2006, a London-based group specializing in upscale gastro-pubs that blended high-quality food with neighborhood pub atmospheres. The company started by acquiring five sites from Punch Taverns and grew to an 11-strong portfolio in central and , focusing on innovative concepts like wine bars under the Coco brand. Under her chairmanship, Food & Fuel emphasized sustainable growth and premium offerings, aligning with shifting consumer preferences toward experiential dining. In 2018, the group was sold to for £15.4 million, enabling further integration into a larger casual dining network. Jones later served as executive chair of Prezzo from 2018 to 2022, stepping in during a period of financial strain for the casual dining chain amid declining high-street footfall and economic pressures. Her turnaround strategies centered on rebuilding the leadership team, with key appointments such as Challenger as CEO and as in 2021–2022, while prioritizing customer experience, menu quality, and operational resilience. Supported by the 2020 acquisition by Cain International, these efforts stabilized the business, enhanced profitability, and positioned Prezzo for post-pandemic recovery, earning the chain the Retailers’ Retailer of the Year award in 2022. Jones transitioned to a special advisor role upon her departure, reflecting the strengthened foundation she established.

Non-executive directorships

Dame Karen Jones has held several prominent non-executive directorships across the , , , and sectors, leveraging her extensive expertise to provide strategic oversight and . Appointed as a at in April 2021, she advanced to senior independent director and chair of the Remuneration Committee, contributing to post-IPO and shareholder engagement during the company's navigation of post-pandemic market dynamics. As chair of Hawksmoor, the premium steakhouse chain, Jones oversaw key strategic decisions, including the group's international expansions such as the 2023 opening in and the 2024 opening in , which supported record turnover growth amid recovering consumer demand in the leisure sector. She also served as chair of Mowgli Street Food until early 2023, guiding the Indian street food chain's UK-wide expansions funded by investments like the £3.45 million raise in 2017, before transitioning to a non-executive role to facilitate further growth under new leadership. In November 2023, Jones was appointed as a strategic advisor to the board of . In January 2023, Jones joined the board of Whitbread plc as an independent non-executive director, bringing her hospitality background to inform strategies in the company's leisure and foodservice divisions, including pub and restaurant operations like Beefeater. Her current role as a commissioner of The Crown Estate, appointed in January 2020 and reappointed for a second term in January 2024, includes serving as senior independent director and chair of the Sustainability Committee, where she advises on environmental initiatives across the organization's portfolio. Previously, she was a board member at Firmenich, the flavor and fragrance company, from 2011 to 2023, contributing to global strategic oversight in the consumer goods sector. Throughout these roles, Jones has advanced board diversity by exemplifying female leadership in traditionally male-dominated industries like and , while championing through initiatives such as Hawksmoor's environmental impact reporting and The Crown Estate's green portfolio strategies. Her strategic advice has emphasized resilient growth in retail and leisure markets, drawing on her prior executive experience at the Spirit Group to guide decisions on consumer trends and operational recovery.

Public and academic roles

Chancellorship at University of East Anglia

Karen Jones was appointed Chancellor of the (UEA) in October 2016, succeeding Dame . As an alumna who earned her BA in English and from UEA in 1978, having studied under notable figures such as and , Jones brought a deep personal connection to the role, viewing her education there as foundational to her career in and . In her installation speech, she emphasized the university's potential to cultivate enterprise and innovation, drawing on her own experiences to inspire students across disciplines. During her tenure, Jones focused on ceremonial duties, including presiding over graduation ceremonies where she conferred degrees, while actively advocating for enhanced business education and entrepreneurship programs. She worked to foster a campus-wide culture of entrepreneurship, bridging the arts, humanities, and business sectors by promoting skills in creativity, emotional intelligence, and people management. Jones supported UEA's enterprise initiatives, such as the Enterprise Centre opened in 2020 to aid start-ups, and contributed to the Innovation and Impact Awards by introducing the Chancellor's Award for Outstanding Achievement to recognize student and staff achievements in these areas. Her efforts aligned with UEA's strong performance in graduate entrepreneurship, where as of 2019 the university ranked in the UK's top 10 for start-up creation. A key contribution was her establishment of the Karen Jones in , personally funding a £5,000 annual travel bursary for five years to support undergraduate students undertaking their mandatory year abroad in the United States, inspired by her own study abroad experience at . This initiative targeted students with exceptional academic potential and financial need, enhancing access to international opportunities. Jones contributed to UEA's industry partnerships, which generate approximately £30 million annually through business collaborations in the East of England and beyond, including support for spin-outs like Intelligent Fingerprinting and Spectral Edge. Jones stepped down as in 2024 after eight years of service, during which her dedication strengthened UEA's focus on and engagement, succeeded by Dame Jenny Abramsky. Through her mentorship-oriented approach, she guided students in and , leveraging her expertise to encourage practical skills and real-world connections.

Contributions to government and industry

During the , Karen Jones served as the sole representative on the government's Build Back Better Council from 2021, a 30-member business advisory group launched by Prime Minister and Chancellor to guide economic recovery, unlock investment, and address regional inequalities. In this role, she provided sector-specific insights drawn from her extensive board experience, helping shape policies for post-lockdown reopening and resilience in . Her involvement extended to close with ministers, contributing to government efforts to understand and bolster the industry's challenges amid widespread closures and financial strain. Jones further advanced hospitality recovery as co-chair of the government's Hospitality Sector Council, established in 2021 alongside Small Business Minister (later Gareth Thomas), to implement the Hospitality Strategy: Reopening, Recovery, Resilience. This initiative built on a £352 billion support package, focusing on , skills development, and sustainable growth to address labor shortages exacerbated by and disruptions. Through the council, she advocated for targeted on support measures, including enhanced programs to rebuild the sector's , and collaborated with bodies like UKHospitality to monitor progress on 22 key commitments, such as improving recruitment and retention. In addition to policy advisory work, Jones has promoted and within through speaking engagements and initiatives, emphasizing inclusive to enhance boardroom and sector . Her efforts highlight the importance of for resilience, drawing on her own trailblazing to inspire emerging leaders via industry events and panels.

Honours and legacy

Awards and titles

In recognition of her pioneering contributions to the UK hospitality sector, Karen Jones was appointed Commander of the (CBE) in the 2006 for services to the . This honor acknowledged her leadership roles, including as chief executive of Spirit Group, where she oversaw significant growth in pub and restaurant operations. Jones's contributions were further elevated when she was appointed Dame Commander of the Order of the British Empire (DBE) in the 2022 Queen's Birthday Honours, upgrading her previous CBE, specifically for services to business and the hospitality industry. The DBE citation highlighted her status as one of the leading figures in hospitality and a prominent female executive in UK business over nearly two decades. She is also a (FRSA). In 2025, Jones received the CODE Hospitality Lifetime Achievement Award as part of the Women of the Year awards, celebrating her decades-long impact on the sector through founding ventures like and her ongoing non-executive roles. This award recognized her transformative influence on high-street dining.

Impact on hospitality sector

Karen Jones played a pivotal role in pioneering casual dining concepts in the during the and , notably through co-founding , which introduced accessible French -style eateries to high streets, and The Dome, an early themed restaurant venture that emphasized relaxed, thematic dining experiences. These initiatives helped shift consumer preferences toward informal, branded casual dining, popularizing gastro-s and formats that blended culture with elevated cuisine, thereby expanding the sector's appeal beyond traditional . Her leadership during industry crises further solidified her influence on sector resilience. As CEO of Spirit Group, Jones oversaw major expansions in 2003, including the acquisition of over 1,400 pubs and restaurants from , which navigated the competitive pub market consolidation and positioned the company for growth amid economic pressures. During the , she co-chaired the government's Hospitality Sector Council from 2021, shaping recovery strategies that emphasized reopening support, skills training, and economic rebuilding, helping the industry adapt to lockdowns and disruptions. Jones has advanced sustainable practices and employee welfare across her roles, particularly as executive chair of Prezzo from 2018 to 2022, where she oversaw the implementation of reward and recognition schemes to boost staff retention and morale in a high-turnover sector. Through the Hospitality Sector Council, she has promoted initiatives, including waste reduction and in operations, alongside welfare-focused policies like enhanced training programs to address labor shortages. Her legacy includes serving as a role model for women leaders in hospitality, receiving recognition such as CODE Hospitality's Lifetime Achievement Award in 2025.

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