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Macmillan Cancer Support

Macmillan Cancer Support is a leading dedicated to providing emotional, physical, financial, and practical support to people affected by cancer, their families, and carers across the . Founded in 1911 by Douglas Macmillan in , , following the death of his father from cancer, the began as the for the Prevention and Relief of Cancer, initially offering advice, , low- or no-cost for patients, and voluntary services in homes. Over the decades, it has evolved into one of the UK's largest cancer support charities, funded almost entirely (98%) by public donations through events, partnerships, legacies, and , and now reaches millions annually with its services, for example, 2.4 million people through its services in 2024. The charity's mission is to do whatever it takes to help everyone living with cancer live life as fully as possible, addressing the needs of the approximately 3.5 million people as of 2025 affected in the —a number projected to rise to 4 million by 2030—and preventing a potential in cancer . Key services include a free Support Line staffed by trained professionals for expert advice, comprehensive cancer information resources, an for , financial guidance to manage cancer-related costs, and the deployment of specialist Macmillan nurses who provide medical, practical, and emotional assistance in hospitals, hospices, and communities. Additionally, Macmillan conducts on cancer and support needs, campaigns for policy improvements in healthcare, and offers training and resources for employers and healthcare professionals to better support those impacted by the disease. Through these efforts, Macmillan Cancer Support plays a pivotal role in enhancing the for cancer patients and advocating for systemic changes in cancer care, ensuring that support is accessible regardless of location or background in the UK.

History

Founding and Early Development

Macmillan Cancer Support traces its origins to , when Douglas Macmillan founded the organization in , , . Motivated by the painful death of his father from cancer that same year, Macmillan established the charity with an initial donation of £10 from his late father to address the inadequate support available for cancer patients at the time. Originally named the Society for the Prevention and Relief of Cancer, the charity's primary objectives centered on improving access to and information for those affected by . It aimed to provide comprehensive and educational resources on cancer , prevention, and treatment, while advocating for the creation of low- or no-cost homes to offer dignified accommodation for patients unable to afford stays. Additionally, the society sought to deploy voluntary nurses to deliver home-based , enabling patients to receive support in familiar environments rather than isolated institutions. The early years were marked by significant hurdles, including severely limited financial resources that restricted the scope of operations to local efforts among family and friends. Compounding these constraints was the pervasive societal stigma surrounding cancer in , where evoked widespread fear—often termed "cancerphobia"—and public reluctance to discuss it openly, leading to delayed diagnoses and for sufferers. Medical professionals, wary of inciting panic, initially resisted broad public education campaigns, further complicating the society's mission to raise awareness and provide relief. Over time, these foundational activities laid the groundwork for the organization's gradual expansion into broader support networks.

Key Milestones and Mergers

In 1924, the organization underwent a significant rebranding, changing its name from the Society for the Prevention and Relief of to the Society for Cancer Relief. This shift marked a pivot away from an emphasis on , which had dominated its early years, toward providing practical relief and support to patients and families across the on a broader scale. By 1989, the charity had evolved further, adopting the name Cancer Relief Macmillan Fund to highlight its deepened ties to the Macmillan legacy through substantial and programmatic support. This underscored the organization's expanding role in funding cancer care services, including the development of specialist Macmillan nurses. Royal patronage was formally introduced in 1997 when the then —now III—became the charity's patron, lending prestigious endorsement to its mission; he has retained this role since his accession to the throne in 2022. A pivotal expansion occurred in with the merger between Cancer Relief Macmillan Fund (then known as Macmillan Cancer Relief) and the cancer information charity Cancerbackup. The integration created Macmillan Cancer Support, combining strengths to bolster comprehensive information services, helplines, and resources for those affected by cancer, thereby reaching a wider audience with enhanced practical and emotional support. In August 2024, Macmillan Cancer Support relocated its registered headquarters to The Forge at 105 Sumner Street in London, consolidating operations in a modern facility to support its growing national and international initiatives.

Recent Evolution

Since the early 2010s, Macmillan Cancer Support has significantly expanded its digital services to enhance accessibility for people affected by cancer, including the development of online support forums and mobile applications. The organization's Online Community platform, launched to provide peer-to-peer interaction, saw over 700,000 visitors in 2023 alone. During the COVID-19 pandemic, Macmillan rapidly adapted by creating a dedicated online COVID hub on its website and shifting support services to virtual formats, such as video consultations and digital resources, to maintain continuity amid lockdowns. Partnerships in the early 2020s, including collaborations with Careology in 2022 for virtual care platforms and Big Health for mental health apps, further broadened digital offerings, enabling remote access to personalized support and reducing reliance on in-person interactions. The charity experienced notable organizational growth, with full-time equivalent increasing to 1,687 by 2022 and further to 1,914 in , reflecting investments in service delivery amid rising demand. This expansion supported a surge in reach, assisting an estimated 2.3 million people affected by cancer in through services like the Support Line and roles. By 2024, despite a strategic reduction of 26% to streamline operations and achieve £27 million in annual savings, Macmillan maintained momentum, supporting 2.4 million individuals, with projections indicating continued scaling toward broader coverage of the approximately 3.5 million people living with cancer in the as of 2025. In 2024, Macmillan marked a pivotal year by intensifying its emphasis on holistic cancer care, as outlined in its , with services encompassing physical, emotional, and financial support integrated into pathways. A key initiative was the facilitation of 65,000 electronic Holistic Needs Assessments, an 11% increase from the previous year, allowing structured discussions to address comprehensive needs. The also doubled its active users to 286,000, underscoring the role of digital tools in holistic delivery. Throughout the 2020s, Macmillan's strategy has shifted toward stronger policy advocacy and deeper integration with NHS services to address systemic challenges in cancer care. The organization invested £38 million in 314 roles within the NHS in 2023 and influenced national policies, such as securing £9 million for transforming cancer services and contributing to Scotland's and ' cancer strategies. In 2024, advocacy efforts culminated in the adoption of a national cancer plan in following the , while ongoing partnerships, including over £386 million invested in the NHS workforce across the decade, enhanced service coordination and equity. In 2025, Macmillan launched a new in August to better the growing number of affected by cancer, emphasizing holistic integration. The also invested in Perci Health's cancer clinic in March to expand personalized remote options. However, the year saw controversies, including the decision to scrap its specialist financial benefits advice service and hardship grant scheme in early 2025 amid ongoing cost pressures, drawing criticism for potentially impacting vulnerable patients.

Organization and Governance

Leadership and Structure

Macmillan Cancer Support is led by Gemma Peters, who was appointed in 2022 and has guided the organization's strategic initiatives, including efforts to enhance cancer support services amid evolving healthcare challenges in 2024 and 2025. Under her , the executive team collaborates to advance the charity's mission of providing equitable support to people affected by cancer across the . As a registered in (number 261017) and in (number SC039907), Macmillan Cancer Support operates under a that includes a Board of Trustees responsible for overseeing strategic direction, financial integrity, and compliance with charitable regulations. The board comprises experienced professionals from diverse sectors, including healthcare, finance, and , ensuring robust decision-making and accountability. The operational structure is organized into six directorates—Engagement (connecting with people affected by cancer), Finance and Operations (managing financial and operational aspects), Partnerships (overseeing collaborations), People and Culture (focusing on workforce and ), Technology (handling technological solutions), and Chief Executive Office (providing overall )—that coordinate national efforts with localized delivery. This includes national teams focused on and , alongside local Macmillan centres situated in hospitals and settings throughout the to facilitate accessible services. As of the 2024 , the employs approximately 1,318 members (a 26% reduction from 1,782 in 2023 due to for financial ), who work alongside over 11,600 volunteers contributing nearly 110,000 hours annually to roles in direct , events, and .

Funding and Financial Overview

Macmillan Cancer Support's total income reached £245.5 million in 2024, an increase from £232.5 million in 2023, despite ongoing economic pressures. This income was predominantly derived from voluntary contributions, with approximately 98% coming from public donations, including individual gifts, corporate support, and community efforts. Key components included £115.3 million in donations and £106.0 million from legacies (a record high), underscoring the charity's heavy reliance on supporter generosity for financial stability. A significant portion of fundraising came from events and legacies, with the annual initiative generating £16.8 million in 2023 (2024 figures pending full reporting). Other sources, such as trading activities (£18.4 million) and investment income (£1.6 million), provided supplementary support, while grants contributed a minimal £1.0 million. This diversified yet donation-centric model highlights the organization's vulnerability to fluctuations in public engagement but also its efficiency in channeling funds directly to mission-critical areas. Expenditures in 2024 totaled £225.9 million, with the majority—£150.4 million—allocated to charitable activities that deliver support services, such as information provision, financial grants, and emotional assistance for people affected by cancer (down from £184.9 million in 2023, reflecting restructuring efficiencies). Fundraising costs accounted for £75.5 million, reflecting investments in sustaining income streams, while the remaining outlays supported administrative and operational needs. Annual reports demonstrate efficient resource use, with over 66% of spending directed toward direct services in 2024, ensuring high impact per pound raised. In 2024-2025, Macmillan continued to face challenges from and the lingering effects of post-pandemic recovery, which strained budgets and led to strategic adjustments including a 26% reduction (413 redundancies) to achieve £27 million in annual savings without compromising core programs. These pressures impacted operational costs and donor capacity, prompting a focus on cost efficiencies.

Services and Programs

Information and Advice Services

Macmillan Cancer Support provides comprehensive information and advice services to individuals affected by cancer, their families, and carers, focusing on evidence-based resources to empower informed throughout the cancer journey. These services include a dedicated , extensive written and digital materials, and accessible online tools, all designed to address queries related to cancer , options, side effects management, and living with the disease. The charity emphasizes confidentiality and personalization, ensuring that advice is tailored to individual circumstances while complementing clinical care provided by healthcare professionals. At the core of these offerings is the Macmillan Support Line, a free service available via phone, email, and from 8am to 8pm, seven days a week. Accessible at 0808 808 00 00, the line connects callers to trained and support advisers or specialist cancer nurses who handle a wide range of inquiries, including explanations of medical terms, treatment side effects, and practical guidance on managing symptoms. In 2023, the Support Line supported approximately 110,000 people, demonstrating its role as a vital first point of contact for those seeking reliable, non-judgmental assistance. In 2024, it supported an average of over 260 people daily. The service also facilitates referrals to NHS and other healthcare providers when needed, fostering integration between charitable support and systems. responses are typically provided within two working days, while live chat offers real-time interaction through the charity's website. Complementing the Support Line are a variety of resources, including over 180 downloadable and printable booklets covering topics from specific cancer types to coping with treatment impacts. These materials are available in multiple formats, such as , , audio, and easy-read versions, and can be translated into over 200 languages upon request to ensure for diverse communities. The charity's website features extensive content in 16 languages, including articles, videos, and interactive tools like the Electronic Holistic Needs Assessment (eHNA), a digital platform used by over 65,000 individuals in 2024 to track symptoms, identify needs, and generate personalized plans. Additionally, apps and tools recommended through Macmillan partnerships enable symptom and daily , helping users log medications, appointments, and wellbeing indicators. Through these services, Macmillan reaches 484,000 people annually with tailored and advice (as of 2024), contributing to the charity's broader impact of supporting 2.4 million individuals affected by cancer in 2024. This scale underscores the organization's commitment to bridging gaps, particularly at key stages like , where 102,000 people received targeted guidance. By partnering with the NHS and local support centers, Macmillan ensures seamless access to advice that enhances patient outcomes and reduces during cancer experiences.

Financial and Practical Assistance

As of November 2025, Macmillan Cancer Support offers specialist benefits advice through a team of trained money advisers who provide free, confidential guidance to people affected by cancer on accessing UK welfare benefits, such as (PIP), (ESA), and . However, the charity has announced that this specialist service will cease in May 2026 due to funding constraints, with guidance transitioning to the general Support Line (0808 808 00 00). These advisers also assist with understanding employment rights, including sick pay, reasonable adjustments under the , and protections against discrimination during treatment. Additionally, they offer support for managing debt, helping individuals navigate options like breathing space moratoriums or debt relief orders tailored to financial pressures from cancer. In 2022, Macmillan's benefits advisors supported thousands of people in claiming approximately £254 million in entitlements. Until early 2025, Macmillan ran a national grants program that delivered one-off payments of up to £200 to low-income individuals with cancer for essentials like home adaptations (e.g., raised toilet seats or stairlifts), to , and daily living items such as or vouchers. This initiative distributed approximately £17 million annually in its final year, aiding tens of thousands of recipients to cover immediate practical needs. The program was discontinued in March 2025 due to funding constraints. Macmillan now facilitates access to alternative grants from local authorities, charities like Turn2us, and regional schemes, while continuing to advise on eligibility and applications through its Support Line (0808 808 00 00). For practical assistance, Macmillan provides guidance on transport schemes, including reimbursement for hospital travel costs under NHS schemes (covering mileage or for journeys over 30 miles) and applications for Blue Badges to ease parking access for those with mobility issues related to cancer. The also supports work-related needs through programs offering advice on returning to , including referrals to Access to Work grants for workplace adaptations or travel subsidies, helping maintain financial independence during and after treatment. These services are accessible via the Macmillan Support Line, online resources, or local information centers.

Emotional and Wellbeing Support

Macmillan Cancer Support provides emotional and assistance through a network of local information and support centres located in hospitals and community settings across the , where individuals affected by cancer can access peer-led support groups to share experiences and build connections. These centres also offer confidential counselling sessions to help manage emotional challenges such as anxiety, , and associated with a cancer . Additionally, complementary therapies like , , and are available at many centres to promote relaxation and holistic . The organisation facilitates online communities to enable remote connections among people living with cancer, their carers, and families, fostering a of solidarity and mutual understanding. The Macmillan Online serves as a moderated where over 80,000 members discuss topics ranging from side effects to daily strategies in a safe, 24/7 accessible environment. In 2024, it supported 286,000 people. Wellbeing initiatives emphasise integrated approaches to physical and mental health, including tailored programs for exercise, , and . For instance, the Macmillan Move More programme, delivered in partnership with local health services and councils, encourages safe to reduce and improve during and after treatment. Guidance on through the Macmillan Wellbeing Hub promotes balanced eating to support energy levels and recovery, while resources address emotional adjustment via techniques and referrals to specialised support.

Fundraising and Events

Major Fundraising Campaigns

One of Macmillan Cancer Support's flagship fundraising campaigns is the , an annual event that encourages communities to host gatherings over coffee and cake to raise funds for cancer support services. Launched in 1990 as a small local initiative in , it quickly grew into a national phenomenon, with participants typically holding events on the last in , though flexible timing allows for broader participation. In 2023, the campaign raised £16.8 million, and in 2024 it raised £17.1 million, supporting the charity's efforts to provide nursing care and practical assistance to those affected by cancer. Another prominent ongoing campaign is Brave the Shave, which invites individuals to shave their heads in solidarity with cancer patients undergoing , while seeking sponsorships to fund Macmillan services. Introduced in 2015, it has collectively raised over £22.7 million to date, with campaigns like the 2016 edition alone generating £4.4 million through more than 23,000 participants. This initiative emphasizes personal challenges and storytelling to boost awareness and donations for research and emotional support programs. In addition to these core efforts, Macmillan runs sustained national campaigns featuring sponsored physical activities such as walks and , alongside digital appeals that leverage personal narratives to drive online donations. Examples include organized charity hikes like the Mighty Hike series and cycling events from local rides to long-distance challenges like , which mobilize participants to fundraise through involvement. Digital components, including virtual challenges and QR code-enabled appeals during events like Coffee Morning, facilitate easy online giving and have helped expand reach amid evolving trends. These campaigns contribute significantly to Macmillan's overall revenue, which relies heavily on public donations.

Key Events and Initiatives

Macmillan Cancer Support's Mighty Hikes are an annual series of charity hiking events held across 12 stunning locations in the UK, including the Norfolk Coast, , and , where participants choose between full marathon (26 miles) or (13 miles) distances to raise funds for cancer support services. These events, organized in partnership with Threshold Sports, attract thousands of walkers of all abilities and have grown from five locations in their inaugural year to the current 12, spanning , , , and . In 2023, over 23,000 participants collectively hiked more than 450,000 miles, raising £12.3 million to fund vital information and support services for people living with cancer. In 2024, 24,000 participants hiked 438,000 miles, raising £10.7 million. The 2026 edition continues this tradition with early bird registration discounts, offering 30% off using the code EARLYBIRD30 until the end of or 50% off for teams of five or more, encouraging broader participation and team fundraising efforts. In addition to hikes, Macmillan promotes seasonal challenge events such as firewalks, which serve as thrilling team-building activities where participants walk barefoot over hot coals to conquer personal fears while generating funds for the . These firewalk challenges are typically organized locally or through corporate groups, often in autumn or winter, and emphasize empowerment, resilience, and collective support, with training provided to ensure safety and build camaraderie among teams. Other similar challenges include skydives, zip wires, and endurance treks, all designed as accessible yet adrenaline-fueled experiences that align with Macmillan's goal of engaging communities in physical and emotional fundraising endeavors. Macmillan fosters community initiatives through strategic partnerships with workplaces, enabling organizations to host health awareness days that educate employees on cancer symptoms, resources, and strategies. These collaborations often incorporate volunteer drives, where companies encourage staff to participate in Macmillan-led activities, such as information sessions or networks, to amplify awareness and of volunteers who assist in delivering frontline services. In 2024, over 2,500 corporate volunteers contributed through such initiatives, creating impactful moments like workplace training via the Macmillan @ Work program to better employees affected by cancer.

Impact and Advocacy

Achievements and Statistics

Macmillan Cancer Support has demonstrated significant reach in its efforts to assist individuals affected by cancer across the . In 2023, the charity's services reached and supported an estimated 2.3 million people living with or affected by cancer, including through its support line, , and professional interventions. This figure rose to 2.4 million in 2024, underscoring the organization's expanding impact amid rising cancer prevalence, with nearly 3.5 million people living with cancer in the by early 2025. The charity's effectiveness and public trust have been consistently recognized in independent surveys. In the 2023 YouGov UK CharityIndex rankings, Macmillan Cancer Support topped the list for the tenth consecutive year with a Donor Consideration score of 43.1, outperforming (42.8) and reflecting its high regard among the public for trustworthiness and impact. This ranking highlights Macmillan's position as one of the most effective health charities in the , based on metrics including reputation, awareness, and donation likelihood. Over the long term, Macmillan has helped reduce for cancer patients through its of over 100 information and support centres located in hospitals and community settings across the , which saw more than 105,000 visitors in 2024 alone. These centres provide essential face-to-face emotional and practical support, fostering community connections that alleviate the often experienced by those affected by cancer. Additionally, through funded into patient experiences and service needs, Macmillan has contributed to broader improvements in cancer care; its analyses have documented a substantial rise in median survival times, from one year for patients diagnosed in 1971–1972 to nearly six years by the early , while recent studies emphasize ongoing efforts to address gaps where survival rates lag up to 25 years behind leading European countries.

Campaigns and Policy Influence

Macmillan Cancer Support engages in extensive policy work to advocate for improved cancer care across the UK, including its membership in key coalitions such as the Richmond Group of Charities, a partnership of health organizations focused on supporting with multiple long-term conditions. Through this membership, Macmillan collaborates on initiatives addressing the intersection of cancer with other health needs, influencing policies on integrated care and support services. Additionally, Macmillan was a member of the National Cancer Research Institute (NCRI), a UK-wide alliance of research funders that coordinated efforts until its closure in 2023, where it contributed to and for research priorities. The organization has actively lobbied for increased NHS funding, particularly to address shortages in cancer nursing specialists and to reduce delays, submitting to parliamentary committees emphasizing the need for dedicated budgets to support specialist roles and comprehensive care packages. A cornerstone of Macmillan's advocacy is the "Whatever It Takes" initiative, which underscores their to equitable cancer by tackling disparities in to and regardless of location, cancer type, or socioeconomic background. Launched as part of their broader , this initiative drives public and political engagement to ensure personalized, timely for all affected by cancer, including efforts to highlight and close gaps in services for underserved communities. In the 2020s, Macmillan has intensified focus on post-diagnosis gaps, publishing analyses that reveal significant shortfalls in nursing provision and holistic following , with reports indicating that one in four people diagnosed in recent years lacked adequate specialist , prompting calls for systemic reforms to enhance long-term . Macmillan collaborates closely with the government and other charities to advance cancer strategies, notably contributing to the development of England's National Cancer Plan announced in 2025. These joint efforts involve submitting evidence to the Department of Health and Social Care, hosting community events to incorporate patient voices, and advocating for equitable access to diagnostics, treatments, and aftercare within the plan's framework to transform NHS cancer services nationwide.

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