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McAlister's Deli

McAlister's Deli is an fast-casual restaurant chain specializing in deli-style sandwiches, baked spuds, salads, soups, and its signature , founded in 1989 in , by retired dentist Don Newcomb. The chain began in a former gas station converted from an abandoned movie-set and has since expanded to approximately 580 locations across 29 states as of 2025, emphasizing fresh ingredients, generous portions, and . Under the ownership of GoTo Foods (formerly ), an affiliate of private equity firm , which acquired the chain in 2005, McAlister's has pursued aggressive and development, surpassing 500 units by 2021 and continuing growth through multi-unit agreements with operators like Sun Holdings and the Saxton Group. The brand's menu highlights include oversized sandwiches like the 13-layer , loaded baked potatoes using Russet varieties, and salads made with high-quality produce, all paired with tea sourced from Certified suppliers and brewed fresh daily in 32-ounce servings with free refills. McAlister's distinguishes itself through community involvement, such as supporting local schools and charities, while maintaining a focus on operational simplicity and customer connections that have driven systemwide sales exceeding $1 billion annually.

History

Founding and early development

McAlister's Deli was founded in 1989 in , by retired dentist Dr. Don Newcomb. Inspired by the 1989 film Heart of Dixie, which featured a diner set filmed locally, Newcomb envisioned a casual eatery evoking and hospitality. He converted an abandoned gas station on University Avenue, near the , into the chain's first location, initially naming it Checquers before rebranding to McAlister's Deli. The concept emphasized genuine hospitality, with staff delivering food to tables and fostering a welcoming atmosphere reflective of Southern traditions. The early menu centered on simple, assembly-style preparations of sandwiches, salads, and baked potatoes, using precooked ingredients heated in steamers to ensure quick service without complex equipment. Notably, the operation avoided grills, fryers, or mixers, allowing for efficient preparation from a limited selection of fresh components. A hallmark was the unlimited refills of signature , brewed fresh with leaves and served in large 32-ounce glasses, which quickly became synonymous with the brand's Southern identity. This focus on craveable, straightforward offerings like toasted sandwiches and oversized "spuds" appealed to local patrons seeking affordable, flavorful meals. During the 1990s, McAlister's gained popularity in through word-of-mouth and community appeal, leading to initial expansion within . The second location opened in Hattiesburg in 1992, followed by units in in 1993 and Jackson in 1994, marking the chain's early regional footprint. In 1999, Newcomb sold the company to its CEO Michael Stack and Philip Friedman. By 2000, the brand had grown to approximately 42 locations across multiple states, building on that began in 1994.

Growth and ownership changes

In 2005, , an Atlanta-based , acquired McAlister's Deli for an undisclosed amount, marking a significant turning point for the chain's expansion. At the time of the acquisition, McAlister's operated 170 franchised and company-owned locations across 19 states. This purchase was Roark's first investment from a newly raised $413 million fund dedicated to franchise sector opportunities. Following the acquisition, Roark integrated McAlister's into its portfolio under , a subsidiary it controlled, facilitating synergies with other quick-service concepts such as , which acquired in 2007. This alignment in the 2000s and 2010s supported accelerated development through and operational efficiencies, enabling the chain to expand beyond its Southern roots. By 2021, McAlister's had grown to 500 locations across 29 states, exemplified by the opening of its 500th restaurant in . The chain continued its momentum into the , surpassing $1 billion in systemwide sales for the first time in 2023, a milestone that positioned McAlister's as the inaugural brand in the portfolio to achieve this scale. In 2024, rebranded to to better reflect its multi-brand strategy, with McAlister's remaining a core component alongside siblings like and . As of November 2025, the chain operates 574 locations nationwide, underscoring sustained growth under Roark's ongoing ownership through .

Menu and products

Core offerings

McAlister's Deli centers its menu around a selection of handcrafted sandwiches, fresh salads, and giant spuds as primary entrées, all prepared with an emphasis on fresh ingredients and simple assembly methods that require minimal cooking equipment. Sandwiches form a foundational category, offering customizable options built on premium meats, cheeses, and breads, such as club-style varieties or melts, typically served with a choice of side. Salads provide lighter alternatives, including garden and chef styles made with crisp greens, vegetables, proteins, and dressings, allowing for personalization to suit various preferences. The signature spuds category features oversized baked potatoes loaded with toppings like butter, cheese, bacon, or chili, highlighting the chain's focus on hearty, shareable portions. Soups serve as a staple complement to main dishes, with a rotation of daily options such as creamy varieties like broccoli cheese or hearty potato-based soups, designed to offer comforting warmth and bold flavors. These are prepared in-house and often paired with other items for balanced meals. Sides round out the core selections with straightforward accompaniments, including kettle chips, pickles, and coleslaw, all emphasizing fresh, ready-to-serve elements that align with the deli's efficient, assembly-line preparation style. Beverages are anchored by the chain's Famous , available in unlimited refills and flavored variations like or , alongside standard soft drinks and other non-alcoholic options to enhance the casual dining experience. This unlimited tea policy underscores McAlister's hospitality model, encouraging relaxed, extended meals.

Signature items and innovations

McAlister's Deli is renowned for its Famous , brewed fresh daily using specially filtered Orange Pekoe Black Tea leaves, sweetened, and served over ice, which has become a cornerstone of the brand's identity since its early days. Another iconic offering is the Chicken , a hearty blend featuring tender chicken, tomatoes, cilantro, cheese, and peppers for a flavorful , available in cup or bowl sizes. The loaded spuds exemplify the chain's innovation, with the Spud Max standing out as a fully loaded option topped with ham, turkey, bacon, cheddar-jack cheese, , black olives, and . Similarly, the McAlister's , featuring roasted turkey, , bacon, sharp cheddar, , spring mix, tomatoes, , and McAlister's Honey Mustard on wheat bread, remains a popular classic. In the 2010s, McAlister's expanded its menu with wrap options to provide lighter alternatives, including the McAlister's Club Wrap, which adapts the signature ingredients into a wheat wrap for a portable format. The chain also introduced the Big Bold sandwich line in 2013, featuring enhanced recipes and larger portions emphasizing flavor-stacked profiles. The chain also introduced seasonal items to keep the menu dynamic, such as limited-time holiday sandwiches and salads featured in the "What's New" category, allowing for timely flavor explorations like festive spuds and desserts. As of November 2025, the Holiday Menu includes the Smokehouse Spud topped with smoked , mac & cheese, , and cheddar-jack cheese, along with Honey BBQ Pork Melt and other barbecue-inspired options. Post-2024 modernization initiatives introduced additional vegetarian options, including the Veggie Spud topped with , , red onions, house-roasted multicolored peppers, and RO*TEL (customizable without cheese for a plant-based version), alongside the meatless Veggie Chili packed with beans and bold seasonings.

Business operations

Franchising and management

McAlister's Deli operates primarily through a model, with 94% of its locations franchised as of 2025. The initial is $35,500, while the total investment required for a traditional ranges from $1.3 million to $2.5 million, covering , , and initial . This structure supports scalability, with franchisees benefiting from established brand recognition in the fast-casual segment. Under the management of GoTo Foods (formerly ), the parent company, McAlister's provides centralized support in key areas including , comprehensive training programs, and coordinated marketing efforts. The operational model emphasizes simplicity to lower costs and streamline processes, notably by avoiding the need for grills or fryers, which reduces equipment expenses and allows for straightforward assembly. Franchisees receive ongoing assistance from dedicated teams to ensure consistency across locations. Day-to-day management adheres to fast-casual standards focused on efficiency and , featuring assembly-line preparation for quick and mandatory hospitality training that promotes genuine interactions, such as the brand's policy of delivering "extra smiles" to guests. Key performance metrics include an average unit volume of approximately $1.89 million for traditional franchises in 2024, with ongoing royalty fees of 5% of net sales after the initial reduced years and contributions starting at 2%.

Expansion strategy

McAlister's Deli has concentrated its expansion efforts primarily in the Southern and , targeting suburban markets with a strategy that emphasizes sustainable growth through . The chain is pursuing growth through multi-unit agreements, building on its current footprint of approximately 560 units across 29 states as of 2025. To achieve these development goals, the company pursues aggressive , prioritizing multi-unit deals with experienced operators who commit to at least three agreements, particularly in emerging markets like and the Metro-New York area. Incentives include reduced initial franchise fees and royalty rates for qualifying multi-unit commitments executed by December 15, 2025, alongside opportunities for conversions of existing sites into McAlister's formats. This approach facilitates entry into both urban and suburban sites, utilizing prototypes such as traditional restaurants of 3,100 to 3,500 square feet and more compact urban or high-density models around 2,200 square feet. Market entry tactics involve strategic partnerships with developers for co-located sites near offices, centers, and high-traffic areas, supported by tools for precise and post-pandemic adaptations like enhanced drive-thru and pick-up options to boost convenience. To address growth challenges, McAlister's has implemented optimizations through a dedicated team focused on spend management and comprehensive training programs, including classroom sessions and hands-on experience at high-volume locations, ensuring operational consistency across new units.

Locations and presence

Domestic footprint

As of November 2025, McAlister's Deli maintains a domestic footprint of 574 restaurants spread across 29 states, reflecting a regionally focused expansion strategy that prioritizes the southern and midwestern United States. The chain's presence is densest in Texas, where it operates over 100 units, comprising nearly 19% of its total locations, followed by Mississippi with approximately 40 restaurants and Georgia with 26. This distribution underscores a strong southern orientation, with roughly 60% of all units located in southern states including Texas, Mississippi, Georgia, Alabama, Arkansas, Florida, Louisiana, North Carolina, Oklahoma, South Carolina, and Tennessee. The brand has no locations in the Northeast or on the West Coast, limiting its reach to markets west of the Mississippi River primarily through isolated outposts in states like Arizona, Colorado, and Idaho. In terms of , approximately 94% of McAlister's Deli restaurants are franchised, with the remaining 6% company-owned, aligning with the brand's heavy reliance on franchisees for . Most outlets operate in standalone freestanding buildings or strip-mall settings, typically ranging from 2,500 to 3,500 square feet to support dine-in, , and services. This format allows for flexible in suburban and small-town areas, where the majority of locations are situated to capitalize on local traffic and community accessibility. The chain added approximately 25 new restaurants in 2024, contributing to growth from around 550 units at the end of 2023 to over 570 by late 2025, with continued openings in 2025 including the first location in , the debut in in May, and planned entries into markets. These openings concentrated on high-growth southern markets, particularly and , enhancing density in the Southeast while supporting ongoing midwestern penetration in states like and .

International considerations

McAlister's Deli maintains a strictly domestic presence in the United States, with no permanent locations outside the country as of 2025. The chain operates 574 restaurants across 29 states, concentrating its growth efforts on regional expansion within the U.S. market. This domestic focus stems from the brand's deep Southern heritage and menu centered on regional favorites like sweet tea and baked potatoes, which resonate strongly in American suburban, rural, and mid-sized city settings but have not been pursued abroad. Unlike other brands under its parent company GoTo Foods, such as Cinnabon—which boasts more than 1,600 franchise locations worldwide—McAlister's Deli prioritizes U.S. market saturation over international ventures. GoTo Foods as a whole reported a net unit growth of +212 across its portfolio in 2024, including international developments, but McAlister's contributions remain confined to domestic openings.

Marketing and culture

Branding and hospitality focus

McAlister's Deli centers its brand identity on genuine , a core pillar that emphasizes creating welcoming experiences through personal touches and community-oriented interactions. This philosophy is encapsulated in taglines such as "Come for the food and stay for the experience" and "Our table is your table," which underscore the deli's role as a neighborhood gathering spot where guests feel like family. A key symbol of this hospitality is the unlimited refills of its Famous , brewed fresh daily with Certified tea leaves and offered in a 32-ounce serving to encourage lingering and relaxation. The brand's Southern roots, originating from , in 1989, inform this approach, blending casual comfort with attentive service to foster repeat visits. The service model operates in a fast-casual format with elements of table service, particularly for tea refills, where staff proactively bring fresh pours to seated guests to enhance convenience and . Employee training programs focus on skills, including menu knowledge, safety protocols, and building rapport through smiles and extra attentiveness, ensuring consistent delivery of the promise. Store designs reinforce this inviting atmosphere, featuring open layouts, tables, neighborhood murals, and pickup windows in newer prototypes rolled out since 2018 to promote social connections and ease of use. Marketing efforts highlight channels and initiatives to amplify the brand's hospitable . The McAlister's Rewards , launched in April 2020, allows users to earn points on purchases, redeem free items like upon signup, and access exclusive offers, integrating seamlessly with online ordering. campaigns since 2020 have emphasized community stories, such as user-submitted experiences and seasonal promotions like "Warming up the Community," to build emotional ties. In January 2025, McAlister's appointed Danielle Parra as Chief Brand Officer to oversee , growth , and . Following its 2005 acquisition by Roark Capital, which facilitated national expansion, the brand evolved from regional to broader appeal through TV spots like the 2020 "Choose Two" campaign promoting customizable combos and partnerships with sports entities, including the in 2013 and local teams like the .

Community and sustainability efforts

McAlister's Deli has engaged in philanthropy efforts supporting child initiatives, including participation in Share Our Strength's Dine Out for No Kid Hungry program since at least 2010, where restaurants donate a portion of sales to combat childhood . The chain has also partnered with America through its "Warming Up the Community" campaign, pledging a minimum donation of $100,000 in 2020 to address senior and , with contributions generated from sales throughout November. In November 2025, select locations offered free kids' meals to support families affected by a national benefits freeze. Additionally, groups like Enterprises have raised over $800,000 for local charities such as Crusade for Children since 2001 through in-store events and donations. In community programs, McAlister's supports local causes via fundraising nights at its restaurants, donating 15-20% of sales from participating events to schools, sports teams, and nonprofits. Local operators handle sponsorship requests for events like school fundraisers, particularly in Southern markets, fostering direct ties with regional organizations. Some franchisees, such as The Saxton Group, track and promote employee volunteer time off to encourage participation in community service, aligning with broader corporate perks. On sustainability, McAlister's has introduced eco-friendly practices, including the rollout of options in 2018 as part of a broader evolution aimed at reducing environmental impact. The chain sources leaves for its beverages and has implemented reusable tumbler programs to minimize single-use items. Certain locations, such as in , utilize compostable plant-based packaging for takeout. Under parent company GoTo Foods since 2024, McAlister's aligns with commitments to diversity and inclusion, emphasizing equitable workplaces and hiring practices across its brands to build a more representative organization. GoTo Foods' purpose-driven approach also supports and initiatives, extending social impact beyond individual brands.

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