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SM 3.0

SM 3.0 is the ongoing strategic framework of , a leading South Korean entertainment company known for pioneering , launched in February 2023 to shift from centralized production to a decentralized, multi-label system aimed at enhancing artist development, intellectual property creation, and global market expansion. This era emphasizes fan-centric growth and of high-quality content, succeeding the company's earlier phases and addressing competitive pressures in the . The evolution to SM 3.0 follows SM 1.0 (1996–2010), which established the foundations of modern through iconic acts like and , and SM 2.0 (2010–2022), marked by expansive group concepts such as , NCT, and under the centralized vision of founder . Transitioning after Lee Soo-man's departure as chief producer, SM 3.0 introduces a multi-production structure with five specialized physical centers for genres like ballad, R&B, and , one virtual artist center, and a network of in-house, independent, and acquired labels to distribute creative decision-making and accelerate artist debuts. A dedicated music publishing subsidiary further supports global IP management. Key early implementations include the debut of boy group in September 2023, with plans for additional new groups in 2025. Core to SM 3.0 are four pillars: IP production and , diversification, outreach in regions like , the , and , and strategic investments in , platforms, and technologies. Initial targets included debuting three new groups and one virtual artist in 2023, releasing over 40 albums annually, and achieving 18 million album sales that year, with broader ambitions for 27 million album sales, 400 concerts, and 1.4 trillion won in revenue by 2025 through licensing, merchandise, and fan engagement. As of the third quarter of 2025, the strategy has contributed to significant revenue growth, including a 33% year-on-year increase to 321.6 billion KRW, bolstered investments in music rights and fan platforms like DearU, and reinforced SM's role in sustaining K-pop's dominance.

Background

Historical Evolution of SM Strategies

SM Entertainment was founded in 1995 by , who had earlier established SM Studio in 1989 to pioneer a systematic approach to artist development in the South Korean music industry.

SM 1.0 (1996–2010)

The initial phase, known as SM 1.0, focused on building a robust in-house talent training system and dominating the domestic market through the debut of landmark idol groups. 's "culture technology" emphasized rigorous training in vocals, , and , drawing from global influences like and visuals to create polished acts. Key debuts included in 1996, which introduced the modern idol formula of synchronized , , and multimedia promotion, selling over 1.5 million albums and igniting the first wave of fan culture. This was followed by S.E.S. in 1997, the first successful under the system, and in 1998, which further solidified SM's control over the teen market with hits that topped domestic charts. By the mid-2000s, SM had established a vertically integrated model from scouting to concert production that drove significant domestic market dominance. However, this era's reliance on physical album sales began facing pressures from digital and market saturation by the late 2000s.

SM 2.0 (Post-2010–2022)

Transitioning into SM 2.0 around 2010, the company shifted toward globalization and diversified content strategies under continued leadership from , who served as chief producer until 2022. This phase emphasized international expansion, starting with acts like (2007, but global push post-2010) and , but accelerating with EXO's debut in 2012, which targeted Chinese and Southeast Asian markets through subunit strategies and multilingual releases. NCT, launched in 2016, exemplified the multi-unit system, allowing scalable growth with over 20 members across rotating subunits and city-themed concepts for broader global appeal. Digital content innovations, such as online concerts and merchandise, complemented traditional tours, helping SM achieve international milestones like EXO's 10 million album sales by 2018. Lee's oversight extended to experimental projects, including the 2020 debut of , which integrated virtual avatars to blend real and digital idols. Despite these advances, the model remained centralized around Lee's Like Planning company, which received 6% of revenues until 2022. Key challenges emerged by the early , including declining physical sales amid streaming dominance and intensified competition from rivals like HYBE and JYP, which adopted more agile, fan-centric models. Internal power struggles intensified, particularly between and his nephew , appointed CEO in 2020, culminating in Lee's exit as the largest shareholder in February 2023 after selling his 14.8% stake to HYBE. This upheaval, coupled with revenue stagnation, prompted a strategic overhaul, including Entertainment's acquisition of a majority 39.9% stake in March 2023 to stabilize governance. The timeline of these shifts reflects SM's adaptive trajectory: founded in amid post-Seo Taiji industry fragmentation; globalization push in the 2010s via East Asian markets; and the 2022 Kakao-led transition marking the end of founder-dominated eras.

Announcement and Initial Vision

SM Entertainment officially unveiled its SM 3.0 initiative on February 3, 2023, through a YouTube video titled "SM 3.0: Producing Strategy - Multi 'Production Center/Label' System," presented by Co-CEOs Lee Sung-soo and Tak Young-jun. This launch marked a pivotal shift following the termination of founder Lee Soo-man's production contract at the end of 2022, amid internal conflicts that had strained the company's leadership and operations throughout the prior year. The timing aligned with SM's strategic partnership with Kakao Entertainment, announced shortly thereafter on February 7, 2023, which positioned the company within Kakao's broader digital ecosystem to enhance content distribution and technological integration. The core vision of SM 3.0 emphasized the seamless integration of music, , and advanced to drive "high-quality IP production, monetization, global expansion, and investment." This strategy aimed to evolve beyond the centralized production model of previous eras, fostering a multi-label system that empowers artists with greater creative autonomy while leveraging digital tools for sustainable growth. To quantify its ambitions, SM targeted consolidated sales of 1.2 trillion KRW and an operating profit of 80 billion KRW by 2025, reflecting an anticipated 30% annual increase in key metrics such as album releases and sales volume. Initial promises under SM 3.0 included the debut of three new artist groups and one virtual IP within 2023, alongside plans to release over 40 albums that year—a 30% rise from 2022's output. These targets were pursued with the debut of groups like and , alongside advancements in the virtual artist Naevis, in 2023. The initiative placed particular emphasis on and technologies to deepen fan engagement, with the establishment of a dedicated Virtual Artist/IP Production Center to pioneer immersive experiences, exemplified by the virtual artist Naevis. These elements underscored SM's commitment to innovating fan interactions in a post-pandemic digital landscape.

Core Components

IP Production System

In SM 3.0, (IP) is defined as the foundational assets of the entertainment business, encompassing human artists, virtual characters such as Naevis from the project, and interconnected content universes like the (SMCU). The SMCU serves as a shared narrative framework that links SM's artists across a fictional digital realm known as Kwangya, enabling collaborative storytelling and thematic continuity in music videos, performances, and related media. This holistic approach positions IP not merely as individual talents but as enduring, multifaceted assets capable of generating sustained value through narrative depth and technological integration. The production process under SM 3.0 emphasizes in-house development of , visuals, and narratives, drawing on an integrated system that spans , , , and to ensure cohesive output. This involves systematic among creative teams to craft original compositions, high-production-value visuals, and storyline-driven concepts, often incorporating tools for music generation and technologies for virtual performances and interactive experiences. For instance, applications facilitate the creation of lyrics, vocals, and accompanying videos, while platforms enable immersive virtual concerts that extend beyond physical limitations. Such processes aim to streamline inefficiencies, like rework in album production, and foster innovative content tailored to global . Key initiatives in IP production include the "NEW IP 2023" program, which prioritized the development of virtual artist concepts alongside traditional group debuts to diversify the portfolio and explore metaverse-compatible formats. This effort culminated in projects like the 2024 debut of naevis as SM's first fully virtual solo artist, utilizing and animation for her single and visuals, building on aespa's virtual avatar precedents. Additionally, experimental releases through platforms like continue to support IP innovation by testing genre-blending singles and collaborations, allowing rapid iteration on concepts before full-scale rollout. These initiatives reflect a commitment to high-quality, forward-looking IP that aligns with . Compared to prior eras dominated by a centralized, artist-focused model under a single , SM 3.0 shifts toward an ecosystem-wide that prioritizes longevity and adaptability across . This emphasizes cross-media extensions, such as transforming core IPs into live concerts, merchandise lines, and , to maximize reuse and fan engagement over time. By treating IP as interconnected elements within broader universes, SM 3.0 enables scalable adaptations that sustain relevance in a digital-first landscape, moving beyond one-off releases to perpetual content ecosystems.

Business and Monetization Framework

SM 3.0's business and monetization framework centers on leveraging (IP) to drive diversified revenue streams, moving beyond traditional sales to encompass a broader of and opportunities. This approach builds on the IP by transforming artist and assets into scalable economic engines, emphasizing long-term value creation through strategic diversification. Key pillars include concerts, merchandise, licensing agreements, and digital assets such as NFTs and experiences, alongside core streaming revenues. For instance, licensing activities have contributed to a 36% profit increase in derivative IP segments. The overarching , termed the "IP + Business + Overseas + Investment" system, integrates development with operational expansion, international growth, and targeted investments to achieve exponential financial scaling. Announced in 2023, this model aims for 1.2 trillion KRW in revenue by 2025, with a 35% operating , representing approximately a 41% increase from 2022 levels. Partnerships play a crucial role, notably with Corporation, which acquired a significant stake in in 2023 to facilitate synergies in streaming distribution, , content , , , and NFT ventures, enabling exclusive album and track distribution rights. Investment priorities under SM 3.0 focus on and content infrastructure to amplify potential. In 2023, SM acquired a 51% stake in Studio Clon, a firm specializing in content, through its subsidiary Studio Kwangya, to accelerate and initiatives. Complementing this, the establishment of Kreation Music Rights (KMR) in September 2023 rebranded the former SM Friends subsidiary into a dedicated music entity, investing 27.1 billion KRW to secure songwriting talent and catalogs for global royalty generation. These allocations underscore a commitment to content tech and ecosystems as high-growth areas. The overseas strategy within the framework targets robust international contribution, with expansions into and as focal points. n initiatives emphasize regional partnerships and content adaptation to capture emerging fanbases. Collectively, these efforts aim to elevate international to 50% of total by 2025, diversifying from domestic reliance. As of Q3 2025, the strategy has contributed to a % year-on-year increase to 321.6 billion KRW.

Organizational Changes

Multi-Production Center Model

The Multi-Production Center Model under SM 3.0 establishes a decentralized organizational framework comprising five physical production centers and one virtual production center dedicated to the virtual artist IP Naevis. Each of the five physical centers operates autonomously, managing key functions such as , , and content production for specific artist rosters, including examples like NCT, , and assigned to distinct centers. This "5+1" structure enables specialized oversight, with certain centers focusing on genres or demographics such as boy groups, while the virtual center handles AI-driven IP development independently. The model's rationale centers on alleviating bottlenecks from SM's prior centralized production system, which often delayed artist rollouts and limited creative flexibility. By distributing operations across centers, SM fosters specialized focus areas—such as targeted training for virtual versus live performers—while reinforcing autonomous decision-making to accelerate creation and broaden musical output. This approach aligns responsibilities with artistic needs, aiming to sustain long-term business viability through enhanced efficiency and profitability. Implementation commenced with the official announcement on February 3, 2023, followed by the full rollout in March 2023, which included the absorption of the former sub-label back into SM's core structure to consolidate management under the new system. Operationally, centers share centralized resources for global distribution and quality standardization via an A&R headquarters and committee, ensuring consistent worldwide reach while allowing independent handling of , , and . The model emphasizes data-driven trainee selection and planning, informed by market and fan analytics to optimize and development.

New Subsidiaries and Investments

As part of the SM 3.0 initiative announced in February 2023, restructured its existing subsidiary SM Friends into Kreation Music Rights (KMR) in September 2023 to manage music publishing and royalties internally. This transformation aimed to consolidate songwriting talent acquisition and catalog expansion, with KMR signing 86 songwriters shortly after launch and, as of April 2025, recruiting over 200 songwriters while focusing on global recruitment for and beyond. In March 2025, injected an additional KRW 6 billion (approximately USD 4 million) into SM Friends Co., Ltd., now operating as Kreation Music Rights, to further bolster its publishing operations and fan engagement platforms. This funding supported ongoing consolidations, including the integration of acquired composer management entities, enhancing SM's control over digital revenue streams from music rights. Complementing these efforts, acquired a 51% stake in company Studio Clon in April 2023 through its affiliate Studio Kwangya, targeting advancements in content creation. This , valued at KRW 4 billion, positioned SM to develop virtual production tools, aligning with broader investments in technologies such as generative tools for and video. These subsidiaries and investments serve to strengthen protection while generating new revenue from and assets, including support for global ventures like the expansion of Japan through planned production centers. By 2025, such moves included consolidations tying back to the 2023 SM 3.0 rollout, emphasizing AI-driven virtual production to integrate with the multi-production center model.

Implementation

Artist and Content Rollouts

The implementation of SM 3.0 began with targeted artist debuts and content initiatives aimed at expanding the company's intellectual property portfolio through diversified production. In September 2023, debuted its first new boy group under the strategy, , a seven-member ensemble that released the single album on , marking the group's entry into the landscape with a focus on emotional growth narratives. As part of the SM 3.0 announcement in February 2023, the company committed to launching three new groups that year—two boy groups and one girl group—and one virtual artist, to bolster its roster and accelerate IP creation via the multi-production center model. While RIIZE fulfilled one slot, the remaining projects faced delays, with the second boy group reconfigured as NCT WISH, a Japan-based sub-unit of NCT that debuted in February 2024 with the mini-album WISH, emphasizing localized content for global audiences. The promised girl group, initially slated for 2023 or early 2024, was revealed as the eight-member Hearts2Hearts in January 2025, set to debut on February 24 with a focus on diverse international representation, including Indonesia's first SM idol, Carmen. These rollouts were managed across dedicated production centers, ensuring specialized oversight for each act's creative direction. Similarly, the virtual artist debut was delayed from 2023 to 2024. Virtual IP expansions under SM 3.0 highlighted innovative content strategies, particularly with Naevis, SM's first fully virtual artist introduced as a key project of the Virtual Artist/IP Production Center. Naevis, an AI-driven avatar tied to the aespa universe, made her official debut in September 2024 through collaborative tracks and metaverse integrations, aiming to pioneer hybrid human-virtual performances. This built on aespa's established metaverse framework, where the group hosted virtual fan meets and experiences in 2024, such as the Kpop Hotel collaboration in the SYNK: Parallel Line universe, blending real-time interactions with avatar-based storytelling. Concurrently, NCT's multi-unit structure supported expansive global tours, including NCT 127's Neo City – The Link world tour in 2023-2024 and NCT Dream's The Dream Show 3 across Asia and North America, which incorporated SM Culture Universe (SMCU) elements like interconnected narratives from Kwangya to enhance thematic cohesion across units. SM Station, the ongoing digital single project, continued with seasonal releases in 2023-2024, featuring collaborations like NCT Dream's "Candle Light" in Season 3, which aligned with SM 3.0's emphasis on cross-artist IP synergy without explicit thematic rebranding. The rollout phase encountered significant hurdles due to artist contract expirations and departures, which disrupted continuity amid the restructuring. By early 2024, over 10 artists had exited, including members and , whose individual contracts ended in March 2024 without renewal, alongside departures from (e.g., ), Super Junior, and NCT (e.g., Lucas). These exits, totaling more than a dozen high-profile cases since late 2023, stemmed from the shift to the multi-label system and post-Lee Soo-man governance changes, prompting some talents to seek independent paths while group activities persisted under SM.

Global Expansion Initiatives

SM Entertainment's SM 3.0 strategy emphasizes global expansion through the establishment of dedicated organizations in key regions, including the , , and , to accelerate IP distribution and licensing. This includes long-term investments in production centers across , the , and to support localized content creation and market penetration. As part of these efforts, the company plans to increase global concerts to at least 20 per artist annually, targeting over 400 concerts company-wide by 2025 to boost international . In Q3 2025, concert revenue rose 37.5% year-over-year to 52.5 billion KRW, supporting progress toward these targets (as of November 2025). Key initiatives include the SMTOWN Live concert series, which has expanded to multiple international locations. For instance, SMTOWN Live 2023: SMCU Palace featured performances in , Japan, and Jakarta, Indonesia, marking a return to in-person events in post-pandemic. In 2024, SMTOWN Live SMCU Palace @ drew over 100,000 attendees across two days at , highlighting Japan's significance as a core market. Partnerships with global distributors have facilitated broader reach, such as the 2023 collaboration with (a label) for RIIZE's debut, enabling enhanced promotion and distribution in and . Regional strategies focus on tailored outreach, with prioritized through the 2022 establishment of a regional headquarters in to oversee operations, training, and fan events. In 2025, this hub supported the launch of SM Universe Singapore, the first K-pop training academy in the region, aimed at scouting and developing local talent for global integration. For , SM Entertainment plans to relaunch strengthened operations via dedicated IP distribution structures, building on annual SMTOWN concerts like the 2025 events in and the 2026 events in Fukuoka. events via the KWANGYA platform further engage global fans, offering virtual concerts, AR content, and community features to transcend geographical barriers. Under SM 3.0, the company aims for consolidated sales of KRW 1.2 trillion by 2025, with a significant portion driven by overseas markets through expanded IP licensing and content exports. In Q3 2025, overall revenue increased 33% year-over-year to 321.6 billion KRW, driven by major artists and new releases (as of November 2025). This includes targeting KRW 300 billion in derivative IP sales, including international adaptations like RIIZE's 2024 releases with English-language versions to appeal to non-Korean audiences. Technological enablers, such as Japan Co., Ltd. (formerly Stream Media Corporation and tied to SM's operations), support digital exports by managing global streaming and video content distribution. These efforts align with the broader framework by prioritizing high-margin international revenue streams.

Impact and Reception

Financial Outcomes

Following the announcement of SM 3.0 in February 2023, reported significant early financial gains in Q2 2023, with consolidated sales reaching 239.8 billion KRW, a 30% increase year-over-year, and operating profit climbing 84% to 35.7 billion KRW, driven by strong album sales and concert revenues. The company's stock price also surged post-announcement, exceeding 90,000 KRW and peaking at over 116,000 KRW by early March 2023, reflecting investor confidence in the new strategy. In 2024 and 2025, performance continued to strengthen under SM 3.0, with Q1 2025 group revenue rising 5.2% year-over-year to 231.4 billion KRW, supported by music and concert segments. By Q3 2025, consolidated sales hit a record 321.6 billion KRW, up 32.8% from the prior year, while operating profit soared 261.6% to 48.2 billion KRW, fueled by blockbuster album releases from artists like aespa and NCT WISH, alongside expanded global activities. These results were bolstered by subsidiary consolidations and investments in IP production, which began yielding returns through diversified revenue streams. SM Entertainment's 2025 revenue target of 1.2 trillion KRW, set as part of the 3.0 for consolidated growth, remains on track, with cumulative through Q3 reaching approximately 855.9 billion KRW based on quarterly figures. Key contributors included global tours and licensing deals that enhanced sales and merchandise income. Organizational changes, such as the multi-production center model, enabled this scalability by streamlining content rollouts and global expansion.

Criticisms and Artist Dynamics

The implementation of SM 3.0 has been marred by significant internal strife, particularly following founder Lee Soo-man's departure in 2023, which triggered power struggles among executives and employees. The abrupt exit, announced amid disputes over his continued influence through personal contracts, divided staff loyalties and led to accusations of mismanagement from activist investors like Align Partners, who filed complaints against Lee and seven former directors for unfair business practices. This vacuum in centralized leadership has been widely criticized by industry experts, who describe the company as operating "like a without a leader," exacerbating tensions in the rushed transition to the multi-production center model. Employees have voiced concerns over the model's inefficiencies, including fragmented decision-making, neglect of artist support, and a sales-driven culture that prioritizes revenue targets over welfare, resulting in around 70 resignations by April 2024. Artist dynamics have suffered considerably under SM 3.0, with contract disputes fueling over a dozen high-profile departures between 2023 and 2025. Notable examples include EXO's , , and (as sub-unit ), who notified SM of contract termination in June 2023, citing mistreatment, unfair terms exceeding the standard seven-year limit, and lack of financial transparency since their 2012 debut; although group activities continued, individual pursuits shifted to Baekhyun's INB100 label amid ongoing litigation. Similarly, SHINee's and terminated contracts by 2024, while Red Velvet's and Yeri departed in April 2025, and Super Junior's highlighted cold treatment and limited group involvement. These exits stem from broader concerns over reduced creative control in the multi-center system, where artists like Girls' Generation's and Red Velvet's have publicly lamented poor communication, insufficient promotional support, and a profit-focused neglect of veterans in favor of newer acts. Public and industry reception has been mixed, with accusations that SM 3.0 over-relies on concepts—exemplified by aespa's virtual avatars—while thrives on physical concerts and tours, leading to delays in promised live events and comebacks. Fans and critics have labeled unfulfilled SM 3.0 pledges, such as timely album releases for veterans like and equitable attention across rosters, as "lies," particularly as groups like receive scant content amid the focus on NCT expansions. New groups under the model, including and upcoming boy bands, have garnered mixed reviews for viability, praised for fresh appeal but critiqued for inconsistent quality control and overshadowed by internal chaos. In response, SM injected approximately $4.1 million (KRW 6 billion) into its subsidiary SM Friends (rebranded Kreation Music ) in March 2025 to bolster music and stabilize the multi-center operations. However, ongoing lawsuits from former executives, including resolved stock manipulation charges against affiliates tied to the 2023 takeover battle, continue to highlight governance issues.

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