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ZoomInfo

ZoomInfo Technologies Inc. is an specializing in a cloud-based go-to-market (GTM) intelligence platform designed to empower , , and revenue operations teams with actionable B2B and insights. Founded in by Henry Schuck as DiscoverOrg and headquartered in , the company aggregates and analyzes vast datasets including contact details, , technographics, and buyer intent signals to help businesses identify, prioritize, and engage potential customers efficiently. As of December 2024, ZoomInfo employed approximately 3,500 people and serves more than 30,000 customers across industries such as software, healthcare, and . The company rebranded to ZoomInfo in 2019 after acquiring the domain and assets of the original Zoom Information Inc., expanding its focus on integrated data solutions for revenue acceleration. It went public on the in June 2020 under the ZI (changed to in May 2025), raising over $750 million. In recent years, ZoomInfo has emphasized AI-driven innovations, including the launch of its Copilot assistant in 2024 and enhancements to its GTM Intelligence Platform in 2025, which streamline workflows and provide real-time personalization for go-to-market strategies. For the third quarter of 2025, the company reported revenue of $318 million, representing a 5% year-over-year increase, with full-year guidance projecting $1.237 billion to $1.240 billion. ZoomInfo's platform integrates with systems and other tools to deliver a unified view of market opportunities, enabling users to build targeted lists, track account engagement, and measure campaign effectiveness. Under CEO Henry Schuck's leadership, the company has pursued an upmarket strategy, focusing on clients while optimizing operations, including a 6% workforce reduction in Q2 2025 to support long-term efficiency and investments. This positions ZoomInfo as a key player in the B2B intelligence sector, often described as a "modern operating system" for aligning cross-functional teams and driving sustainable growth.

Overview

Founding and early development

DiscoverOrg was founded in 2007 by Henry Schuck and Kirk in , initially operating as a B2B contact database service aimed at delivering sales intelligence to technology companies. The company started with modest resources, including $50,000 funded through personal credit cards, and focused on building a database of verified contacts to support sales teams in targeting mid-market and Fortune-ranked enterprises. In its early years, DiscoverOrg emphasized manual and verification processes, where researchers gathered and audited contact information through direct outreach and editorial review to ensure high accuracy, achieving standards like a 95% service level agreement. Key early milestones for DiscoverOrg included generating $270,000 in revenue by while remaining bootstrapped, demonstrating initial traction despite the economic . The company launched its core sales platform in 2009, which provided access to enriched contact data and organizational insights to streamline efforts. By 2015, DiscoverOrg had expanded significantly, growing to approximately 140 employees, including about 100 research analysts dedicated to data maintenance and expansion. Separately, Zoom Information originated in 2000 as Eliyon Technologies, founded by Yonatan Stern and Michel Decary in , initially focusing on web-based data technologies before shifting to B2B . The company evolved into a provider of comprehensive , leveraging automated collection methods to build a vast database for and applications. In the early , Zoom Information introduced data enrichment tools that allowed users to append detailed profiles, such as emails and direct dials, to existing customer records. A pivotal milestone came in 2017 when Great Hill Partners acquired Zoom Information for $240 million, enabling further investment in its data infrastructure. These predecessor companies laid the groundwork for later consolidation, culminating in their 2019 merger to form the modern ZoomInfo entity.

Current operations and rebranding

ZoomInfo is headquartered in , following its relocation to a new 150,000-square-foot facility at Terminal 1 on the waterfront in July 2025. The company maintains additional offices in major cities including , , and , supporting its global operations across the , , , , and . As of December 31, 2024, ZoomInfo employed approximately 3,508 people, with about 73% based in ; however, in the second quarter of 2025, the company implemented a restructuring plan that reduced its workforce by roughly 6%, or around 210 positions, primarily through severance and termination benefits to streamline operations and focus on growth areas. In , ZoomInfo serves over 30,000 customers worldwide, as of , with a particular emphasis on providing AI-enhanced data solutions tailored for revenue teams, including tools like ZoomInfo Copilot that deliver real-time buying signals, predictive pipeline insights, and generative AI-driven account recommendations to optimize go-to-market strategies. Recent operational updates from the third quarter of earnings report indicate ongoing challenges in the downmarket , where annual contract value (ACV) contracted by 10% year-over-year, reflecting broader pressures on smaller customers while the company prioritizes expansion among larger enterprise accounts. As part of its 2025 rebranding initiative, ZoomInfo repositioned itself as the premier Go-To-Market () Intelligence Platform, culminating in a ticker symbol change from "" to "" on in May 2025 to underscore its unified ecosystem for sales, marketing, and revenue operations. This effort included the launch of a new campaign in early 2025, featuring GTM Studio—a centralized workspace for orchestrating creative assets and workflows—to better integrate tools for revenue teams and highlight the platform's AI-powered capabilities in driving and growth. The rebranding aims to consolidate ZoomInfo's offerings under a cohesive GTM , differentiating it in the competitive B2B landscape.

History

Origins as DiscoverOrg and Zoom Information

DiscoverOrg was founded in 2007 by Henry Schuck and Kirk Brown in , initially operating from a modest setup while Schuck attended . The company focused on providing B2B sales and marketing intelligence through a database of verified company and contact information, emphasizing human research to differentiate from automated data aggregators. Early growth was driven by organic expansion, with the firm appearing on the Inc. 5000 list for eight consecutive years starting in 2011, reflecting strong revenue increases fueled by demand for accurate sales leads. To address industry-wide concerns over data quality, DiscoverOrg prioritized human-verified processes from its inception, conducting manual research and phone confirmations to maintain a 95% accuracy service level agreement (SLA) for contacts. This approach resolved early challenges with data reliability in the sales intelligence sector, where surveys indicated that over half of IT marketers distrusted internal updates due to inaccuracies. By 2016, the company's annual recurring revenue (ARR) approached $55 million through customer acquisition and product enhancements. In August 2017, DiscoverOrg acquired competitor RainKing Solutions for over $100 million in cash, integrating its technology sales intelligence to boost coverage, with RainKing contributing $33.9 million in 2016 revenue and the combined entity achieving ARR over $120 million shortly after. This acquisition accelerated expansion, with ARR surpassing $130 million by early 2018 and headcount growing to over 500 employees across multiple states. Zoom Information traces its roots to 2000, when it was established as Eliyon Technologies by Yonatan Stern and Michel Decary in Waltham, Massachusetts, initially focusing on web search and information retrieval technologies. In 2005, the company rebranded to Zoom Information Inc., shifting toward a consumer- and business-oriented data aggregation model with new financing from investors including Venrock and Vulcan Capital to support expansion. Key early funding included a 2004 round to build its B2B database capabilities. By the mid-2010s, Zoom Information had evolved into a prominent data broker, offering comprehensive profiles on companies and professionals sourced from public records and partnerships. In August 2017, private equity firm Great Hill Partners acquired Zoom Information for $240 million, providing capital for technological investments and scaling its database to cover over 100 million business contacts. This infusion supported in its contact and firmographic data offerings, positioning the company as a key player in sales enablement ahead of its 2019 merger with DiscoverOrg.

Merger, rebranding, and IPO

In February 2019, DiscoverOrg acquired its competitor Zoom Information, Inc. (ZoomInfo) for an undisclosed amount, marking a significant in the B2B intelligence sector. This transaction combined the strengths of both companies' data assets, positioning the merged entity as a leading provider of and . The acquisition was driven by the goal of creating a more comprehensive database to serve customers, with DiscoverOrg's CEO Schuck emphasizing the complementary nature of the datasets in enhancing contact accuracy and coverage. Following the acquisition, the company underwent a unified to ZoomInfo Technologies Inc. in September 2019, retaining the ZoomInfo name for its established market recognition while phasing out the DiscoverOrg branding as a "powered by" element. The integration process focused on merging the two firms' proprietary datasets, resulting in a robust B2B platform that included over 100 million verified professional contacts and detailed profiles on millions of companies by late 2019. This unification improved data depth, such as intent signals and technographic information, enabling more targeted go-to-market strategies for users without the need for multiple vendors. The rebranded ZoomInfo went public on June 4, 2020, listing on the Global Select Market under the ZI, in what became the largest U.S. IPO of the year amid the . The company priced its at $21 per share, selling 44.5 million shares to raise approximately $936 million in gross proceeds (with net proceeds of about $887 million after underwriting fees). At the IPO price, this valued the company at roughly $8.3 billion in , though shares surged over 60% on the first trading day to close at $34, pushing the valuation to about $13.4 billion. Immediate post-IPO, ZoomInfo utilized the proceeds primarily to repay outstanding —including $370 million in term loans and $274 million in preferred units—freeing up for strategic growth initiatives. This financial flexibility supported expansion into international markets, where the company began enhancing its global data coverage to include more non-U.S. contacts and companies. Additionally, in the third quarter of 2020, ZoomInfo launched platform enhancements, such as improved intent data tools and integrations, to drive customer expansion and new acquisitions amid record quarterly performance.

Post-IPO expansion and challenges

Following its in June 2020, ZoomInfo experienced a temporary surge in sales driven by heightened demand for digital sales and marketing tools during the . The company's revenue grew 57% year-over-year in 2021, reaching $747 million, as businesses accelerated their shift to remote and virtual go-to-market strategies. This pandemic-related bump normalized by 2022, with growth slowing to 47% amid a return to pre-crisis sales patterns. From 2021 to 2023, ZoomInfo pursued expansion through strategic acquisitions that introduced -driven tools to enhance its platform. In June 2021, it acquired Insent, an -powered chat engagement platform, to improve real-time customer interactions. Shortly after, in July 2021, the acquisition of Chorus.ai added conversation intelligence capabilities, enabling analysis of sales calls for insights and coaching. These moves bolstered ZoomInfo's offerings in predictive lead scoring and enablement, contributing to database growth with over 321 million additional contacts added since 2021. The company also expanded data coverage across industries, including enhanced profiles for healthcare and sectors to support targeted B2B outreach in those verticals. In February 2022, ZoomInfo launched its (RevOS), a unified integrating , , and operations to streamline go-to-market processes. This strategic pivot aimed to deepen enterprise adoption by combining proprietary data with enhancements for better pipeline prediction and workflow automation. In 2024, the company introduced its -powered Copilot assistant to further advance these capabilities. However, by 2024-2025, the company faced challenges from economic slowdowns, including reduced spending in the downmarket segment, leading to a 10% year-over-year decline in that area during Q1 2025. These pressures manifested in a 1% year-over-year revenue dip to $305.7 million in Q1 2025, prompting efforts. In June 2025, ZoomInfo reduced its global workforce by approximately 6% (around 150-200 positions), targeting annual cost savings of $28 million to prioritize upmarket , efficiency, and profitability. Amid share price volatility, CEO Henry Schuck demonstrated confidence by making net insider purchases totaling nearly 2 million shares in 2025 at an average price below $9, signaling long-term optimism despite market fluctuations. In May 2025, the company changed its ticker symbol from ZI to GTM to emphasize its go-to-market intelligence focus. Subsequent quarters showed signs of recovery, with resuming.

Products and services

Core data platform

ZoomInfo's core data platform is a cloud-based software-as-a-service () solution designed to deliver go-to-market (GTM) intelligence for (B2B) sales, marketing, and revenue operations teams. It provides access to a vast database comprising over 100 million company profiles and more than 260 million contact profiles, including 135 million verified phone numbers (as of early 2025), enabling users to identify and engage potential customers with high-fidelity information. This platform powers AI-driven applications that integrate business data, buying signals, and market insights to support informed decision-making across global markets. The platform aggregates data from multiple sources to ensure comprehensiveness and timeliness, including , strategic partnerships with data providers, and contributions from its Community Edition user base, such as business contact details extracted from headers and signatures. These sources facilitate updates, addressing limitations in legacy B2B datasets like credit reports or self-reported surveys by focusing on key attributes such as company name, , , employee count, , and . For instance, the acquisition of EverString in 2020 enhanced coverage for small es through advanced company-graphing data. This multi-sourced approach results in a database that is GDPR- and CCPA-compliant, with ISO 27701 certification for privacy management. At its foundation, the platform includes several core components that process and refine the for . captures real-time buying signals, such as website visits, organizational changes, and technographic shifts, to identify in-market opportunities. insights compiles firmographic, technographic, and news-related to build comprehensive organizational . Complementing these is the contact verification system, which processes billions of points daily to maintain profile integrity through entity algorithms that combine deterministic matching (e.g., exact company names) and non-deterministic estimation (e.g., revenue projections). The technology stack relies heavily on (AI) and (ML) to enhance , achieving precision rates exceeding 95% for key attributes like contact-company affiliations. These ML models improve entity resolution to near 100% fill rates for firmographic and boost customer modeling effectiveness by up to 300%, contributing to billions in revenue generation for users. Human expertise is integrated with algorithmic processes to verify and enrich , ensuring reliability over traditional methods with low match rates, such as 10% for small companies in legacy vendors.

Key features and integrations

ZoomInfo's key features are designed to empower go-to-market (GTM) teams with actionable and . Central to its offerings is ZoomInfo Copilot, an AI-powered sales assistant launched in that unifies B2B to deliver account analysis, personalized outreach recommendations, and AI-guided insights for sellers. In October 2025, ZoomInfo launched Copilot Workspace, providing a unified for managing the complete of with enhanced insights and . This tool applies to ZoomInfo's database, enabling features like automated generation based on objectives and of first-party from CRMs to enhance prospecting efficiency. Complementing Copilot are deal capabilities, which provide insights into prospects' buying behaviors and competitive landscapes to accelerate deal cycles. Additionally, buyer intent signals detect B2B buying activities, such as keyword searches related to a company's offerings, helping teams identify in-market prospects early in the sales process. The platform supports seamless integrations with major CRM systems, including native connections to and , which allow for bidirectional data syncing and automated lead enrichment without manual entry. access further enables custom workflows, permitting developers to embed ZoomInfo's data into proprietary applications or third-party tools for tailored strategies. In 2025, ZoomInfo introduced enhancements focused on orchestration, including Studio—a unified workspace that centralizes , campaign planning, and activation to eliminate silos between and marketing teams. This release also added workflow automation tools, such as branching workflows with conditional logic and automated report delivery, streamlining complex processes like audience building and signal-to-deal attribution tracking. These features target practical use cases across GTM functions. For sales , teams leverage signals and Copilot to prioritize high-potential leads and craft targeted , reducing research time. In marketing campaigns, integrations facilitate audience segmentation and automated enrichment, enabling personalized content delivery at scale. For recruiter sourcing, ZoomInfo Talent uses contact intelligence to identify and engage candidates, supporting and automated in talent acquisition efforts.

Business model

Data collection and sales

ZoomInfo collects data through a multifaceted approach that integrates automated technologies with human oversight. The company aggregates information from publicly available sources, including corporate websites, press releases, news articles, Securities and Exchange Commission () filings, job postings, and other online repositories. This process is supplemented by data from third-party aggregators, government records, and a contributory where users voluntarily submit details, such as signatures tracked via algorithms. To maintain accuracy, ZoomInfo incorporates human verification, ensuring that raw data points are cross-checked and refined before integration into its database. The resulting database undergoes daily updates to reflect changes in business landscapes, such as employee movements or expansions, enabling relevance for users. In terms of , ZoomInfo's encompasses over 100 million profiles globally, with comprehensive coverage of U.S. businesses, including , headcount, and industry classifications for virtually all entries. This extensive repository supports features like contact search and intent signals within products such as SalesOS and MarketingOS. ZoomInfo monetizes its data assets primarily through subscription-based models, offering tiered access to its platforms tailored to , , and talent acquisition needs. Core offerings include SalesOS for revenue teams, focusing on contact and company intelligence, and MarketingOS for , with plans ranging from entry-level tiers to advanced configurations. These subscriptions are priced annually based on seats, credits, and add-ons, and are sold directly via ZoomInfo's team or through a dedicated partner program that enables resellers and integrators to bundle the platform with complementary services. Regarding ethical considerations, ZoomInfo adheres to data protection regulations such as the General Data Protection Regulation (GDPR) by issuing pre-publication notices to data subjects via business , detailing data usage and , with 100% coverage for profiles compared to 90% for non- ones. The company provides multiple channels for data subject requests, including an automated Privacy Center for opt-outs processed within 24 hours and / support handled in one week, audited to exceed standards. Limitations include temporary visibility of opted-out profiles on internal suppression lists for 30 days and the requirement for customers to purge such data from their systems per licensing terms.

Revenue generation strategies

ZoomInfo employs a quote-based model for its platform, featuring tiered subscription plans that typically start at around $15,000 annually for basic access, scaling up based on the number of users, data credits, and selected features. These subscriptions include a base allocation of credits, which users consume for actions such as exporting contact data or enriching leads, with additional usage-based add-ons available for extra credits or premium functionalities like advanced analytics. This structure allows flexibility for small teams while encouraging higher-tier commitments for enterprises requiring extensive data access. To maintain customer loyalty, ZoomInfo focuses on retention tactics centered on account expansion and targeted upsells, achieving a net revenue retention rate of 90% in the third quarter of 2025. These efforts involve proactive , such as recommending enhanced modules based on usage patterns and offering customized training to maximize platform value, which has helped sustain high renewal rates amid competitive pressures. By emphasizing ongoing value delivery through feature updates and support, the company fosters long-term relationships that contribute to stable recurring revenue. For customer acquisition and expansion, ZoomInfo leverages tools designed for , including free access to industry lead lists, TAM calculators, and basic contact search capabilities, which serve as entry points to convert users to paid subscriptions. Complementing this, strategic partnerships with technology leaders like enable seamless integrations, such as with Dynamics 365, allowing sales teams to embed ZoomInfo data directly into CRM workflows for enhanced efficiency and broader market reach. These initiatives drive by lowering barriers to adoption and facilitating opportunities within partner ecosystems. In 2025, amid efforts to navigate fluctuations, ZoomInfo has intensified its focus on bundling go-to-market () solutions, exemplified by the launch of the ZoomInfo Workspace, which integrates AI-powered , , and execution tools into a unified package. This approach aims to provide comprehensive operating systems that address end-to-end sales and marketing needs, helping customers consolidate tools and realize greater ROI, thereby supporting overall stabilization and upmarket penetration.

Acquisitions

Pre-merger acquisitions

In , DiscoverOrg acquired RainKing, a provider of , in a cash transaction valued in the nine figures. This move targeted RainKing's strengths in compiling detailed technographic and contact for buyers, allowing DiscoverOrg to bolster its offerings in and marketing . Prior to its merger with DiscoverOrg, Zoom Information acquired Datanyze in September 2018, a specializing in technographic insights that track technology adoption across businesses. The acquisition integrated Datanyze's machine learning-driven data on over 1,000 technology categories, enhancing Zoom Information's ability to deliver timely alerts on customer technology stack changes. These pre-merger deals reflected a broader strategy to accelerate growth in B2B data capabilities by acquiring established players rather than developing proprietary solutions internally, thereby deepening data coverage in sales intelligence and technographics. This approach addressed the need for higher accuracy and predictive insights in competitive sales environments without the time and cost of organic expansion. Integration of these acquisitions yielded rapid enhancements to data platforms; for instance, the RainKing deal immediately combined datasets to cover over two million contacts across more than 100,000 global companies, significantly expanding DiscoverOrg's reach in technology-focused intelligence. Similarly, Datanyze's incorporation into Zoom Information's platform enabled seamless real-time technographic updates, improving overall data freshness and utility for sales teams.

Post-IPO acquisitions and impacts

Following its in June 2020, ZoomInfo pursued an aggressive acquisition strategy to bolster its go-to-market intelligence platform, focusing on technologies that enhanced data analytics, , and sales enablement. In October 2020, the company acquired Clickagy, a provider of artificial intelligence-powered buyer intent data, enabling ZoomInfo to launch "Streaming Intent," a intent data solution that scales B2B intent signals for sales and teams. This move integrated Clickagy's digital engagement tracking capabilities, allowing customers to identify buying signals from website interactions and consumption in near . Shortly thereafter, in November 2020, ZoomInfo acquired EverString Technology, an AI-driven platform specializing in firmographic data and tools, which expanded the company's database by adding over 100 million company records and 70 million contact profiles to support enterprise-level targeting and . The acquisition momentum continued into 2021 with three significant deals that deepened ZoomInfo's and offerings. In June 2021, ZoomInfo purchased Insent, a conversational platform using chatbots for website visitor engagement, integrating it to combine chat functionalities with ZoomInfo's IP-to-company graph for instant identification and of high-value leads. Later that July, the company acquired Chorus.ai for approximately $575 million in cash, a leader in conversation intelligence that analyzes calls and meetings to provide insights on deal progression and coaching. This integration enriched ZoomInfo's platform by embedding Chorus's -driven transcription and analytics directly into workflows, enabling teams to surface participant profiles and momentum insights within tools like Zoom.us. In September 2021, ZoomInfo acquired RingLead, a provider, to streamline the cleansing, deduplication, and of first- and third-party sources, thereby unifying customer profiles and powering more efficient go-to-market activation across systems. In 2022, ZoomInfo expanded into acquisition and advisory services with two acquisitions. In April 2022, it acquired Advisors, a advisory consultancy, which was rebranded as ZoomInfo Labs to provide go-to-market thought leadership and help enterprises scale revenue operations. In May 2022, the company acquired Comparably, a platform for employee reviews, compensation data, and , enhancing its capabilities in and . These deals, totaling $145 million, broadened ZoomInfo's ecosystem beyond core and intelligence into . Although occurring prior to the IPO but after the 2019 merger with DiscoverOrg, the November 2019 acquisition of Komiko merits mention in the context of post-merger expansion; Komiko's -powered tools for sales playbooks and intelligence were integrated to automate inbox management and opportunity tracking, laying groundwork for subsequent enhancements. Collectively, these post-IPO acquisitions significantly advanced ZoomInfo's product by introducing complementary capabilities in monitoring, conversational analysis, , and talent solutions, which expanded the to approximately $70 billion and proved immediately accretive to growth through enhanced and opportunities. The .ai integration, in particular, created a new layer of actionable sales insights, combining with ZoomInfo's core database to drive better decisions and . Overall, these deals contributed to robust expansion, with the company reporting 57% growth in 2021 to $747 million and 47% in 2022 to $1.10 billion, before a slowdown to 13% in 2023 amid broader market challenges.

Leadership and governance

Executive leadership

Henry Schuck serves as the founder and of ZoomInfo, a position he has held since establishing the company in 2007 while attending . Prior to founding ZoomInfo, Schuck worked as of and marketing at iProfile, a sales firm. Under his , Schuck has directed the company's strategic , including the of into its go-to-market platform, such as enhancements to product development and tools highlighted in 2025 initiatives. In 2025, Schuck demonstrated confidence in the company's future by purchasing approximately 1.99 million shares at an average price of $8.93, totaling around $17.8 million. Graham O'Brien was appointed of ZoomInfo effective August 1, 2025, succeeding the previous in a transition aimed at supporting ongoing growth. O'Brien oversees all financial operations, including planning, reporting, and capital allocation. In the third quarter of 2025 earnings report, O'Brien highlighted efforts in cost controls that contributed to adjusted operating margins of 37%, up from prior periods, alongside record revenue of $318 million. ZoomInfo's executive has maintained stability in 2025, with no major personnel changes beyond the CFO appointment, enabling focus on and global team management under the CEO's direction.

Board of directors

As of 2025, the of ZoomInfo Technologies Inc. comprises 10 members, structured as a classified board with staggered three-year terms across three classes, ensuring continuity in strategic oversight. Nine of the directors are independent in accordance with listing standards, providing balanced representation from investors, industry executives, and subject matter experts in , , and . Henry L. Schuck serves as Chairman of the Board while also holding the position of , guiding the board's alignment with the company's go-to-market intelligence mission. Key members include Ashley S. Evans, a partner at Francisco Partners with extensive experience in technology investments and private equity, who chairs the Audit Committee; Alison Gleeson, a seasoned technology executive serving on boards of companies like Elastic N.V. and 8x8, Inc., contributing expertise in SaaS governance and cybersecurity as chair of the Nominating and Corporate Governance Committee; and Katie Rooney, appointed in February 2025, bringing over 20 years of finance leadership from roles at companies including Workday and BlackLine, enhancing financial strategy oversight. Other notable directors are Robert Keith Giglio, appointed in March 2025 and formerly a senior executive at Salesforce with deep sales and customer operations knowledge; Mark Mader, CEO of Smartsheet Inc., offering insights into enterprise software scaling; and D. Randall Winn, chair of the Compensation Committee with a background in investment management from firms like TA Associates. These selections reflect a focus on directors with direct relevance to ZoomInfo's data-driven business model. The board plays a central role through specialized committees that oversee critical areas post the company's 2020 , including the for financial reporting and internal controls, the Compensation Committee for executive pay alignment, the Nominating and Committee for director selection and board refreshment, and a unique Privacy, Security, and Technology Committee addressing data-related risks. Governance practices emphasize (ESG) compliance, with the responsible for monitoring ESG strategies and to mitigate regulatory and reputational risks. In 2025, following the appointments of Giglio and Rooney, the board maintained stability with no further major changes, while intensifying focus on enterprise-wide protocols amid heightened scrutiny from data privacy litigations.

Financial performance

Revenue and profitability trends

ZoomInfo's revenue for the full year reached $1.24 billion, reflecting strong growth from prior years driven by its core subscription offerings. In 2024, annual revenue declined slightly to $1.21 billion, marking a 2% year-over-year decrease amid macroeconomic pressures and a strategic shift toward higher-value customers. This trend continued into early 2025, with first-quarter revenue dipping to $305.7 million, a 1% decline from the prior year, as the company navigated downmarket challenges. However, by the third quarter of 2025, revenue stabilized and grew to $318 million, up 5% year-over-year, supported by improved and upmarket expansion. Profitability in 2024 showed of $29.1 million, a decrease from $107.3 million in 2023, as operating margins faced headwinds from increased investments in sales and marketing. Into 2025, margins remained pressured by restructuring initiatives, including $29.9 million in equity-based compensation expenses recorded in the third quarter alone, alongside separate restructuring charges aimed at streamlining operations and focusing on upmarket segments. Despite these costs, for the third quarter of 2025 improved to $38.7 million, up from $23.8 million in the same period of 2024, reflecting better cost controls and momentum. For the first nine months of 2025, cumulative reached $89.5 million, a significant rise from $14.5 million in the comparable 2024 period. Subscription revenue constitutes over 90% of ZoomInfo's , underscoring its reliance on recurring contracts for stability. Key growth drivers include annual contract value (ACV) trends, where upmarket ACV—representing 73% of ACV—grew 6% year-over-year in the third quarter of 2025, offsetting downmarket contraction. The downmarket segment, focused on smaller customers, experienced a 10% year-over-year ACV decline in the same period, highlighting ongoing challenges in that area as prioritizes deals. As of the end of 2024, assets stood at $6.47 billion, providing a solid to support these strategic shifts.

Stock performance and market position

ZoomInfo Technologies Inc. went public on the under the ticker ZI in June 2020 and changed to in May 2025. The company's shares reached an all-time high of $77.35 on November 17, , driven by strong post-IPO momentum and investor enthusiasm for its B2B data platform. However, the experienced significant thereafter, influenced by macroeconomic pressures, slowing in certain segments, and competitive dynamics in the market. By November 17, 2025, shares were trading around $10.20, amid a broader recovery from earlier lows near $7 in April. This decline from the 2021 peak represented an approximately 87% drop, reflecting challenges in maintaining high growth rates post-pandemic. As of November 14, 2025, ZoomInfo's stood at approximately $3.18 billion, positioning it as a mid-cap player in the software and services sector. The company maintains a leading position in the B2B and , recognized for its extensive database of over 320 million contacts and high ratings, including 133 No. 1 rankings in G2's Summer 2025 reports. Key competitors include Sales Navigator, which leverages for prospecting, and , known for credit and risk analytics in B2B contexts. ZoomInfo differentiates through its AI-ready insights and integrated go-to- platform, serving enterprises focused on sales and marketing efficiency. In 2025, several events underscored investor confidence in ZoomInfo's trajectory. In February, CEO Henry Schuck announced additional stock purchases as shares surged over 20%, signaling internal optimism amid improving fundamentals. During the Q3 2025 earnings call on November 3, highlighted as a core growth driver, with advancements in proprietary data assets and product expansions contributing to record revenue of $318 million and margin improvements. These developments, including raised full-year guidance to $1.237–$1.240 billion, reinforced ZoomInfo's strategic shift toward clients and integration.

Controversies and legal issues

Data privacy lawsuits

ZoomInfo has faced multiple lawsuits alleging unauthorized collection and use of , including scraping from public and private sources such as signatures and professional profiles, without obtaining proper from individuals. These suits claim the company sold or displayed this data—such as names, job titles, work histories, and contact information—to promote its subscription services, thereby misappropriating personal information for commercial gain. Between 2020 and 2023, several key class actions emerged across various states, focusing on these data practices. In 2021, Joselyn Ramos and others filed Ramos et al. v. ZoomInfo Technologies LLC in the U.S. District Court for the Northern District of Illinois, accusing the company of violating state right of publicity laws by using plaintiffs' personal details in website previews to advertise paid access without permission. Similarly, in 2022, Kim Martinez initiated Martinez v. ZoomInfo Technologies Inc. in California federal court, alleging misappropriation of her name and photograph for promotional purposes under California statutory and common law privacy protections. The case was settled in March 2024, with terms not publicly disclosed. That same year, Brian Wysocki filed Wysocki v. ZoomInfo Technologies Inc. in Washington federal court, claiming the company's "Contact Contributor" software unlawfully intercepted and scraped email content from non-users to build its database, breaching the federal Wiretap Act and state privacy statutes like California's Invasion of Privacy Act. In the Wysocki matter, a March 2024 ruling dismissed 13 of 14 claims against the company. The remaining claim was voluntarily dismissed with prejudice on April 12, 2024, terminating the case. A significant resolution came in 2024 with the $29.55 million settlement in Ramos et al., covering residents of , , , and whose information appeared on ZoomInfo's site. The agreement allocated funds variably by state—$14.23 million for , $11.70 million for , $2.30 million for , and $1.33 million for —with individual payouts ranging from $108 to $1,942 depending on claims filed and state-specific laws. Final court approval was granted on November 13, 2024, following preliminary approval in June. Outcomes from these cases included injunctive relief prohibiting ZoomInfo from using the identities of settlement members in future advertisements, effective within 30 days of final approval in . As of November 2025, litigation continues in related suits, including LaRock v. ZoomInfo Technologies LLC (filed September 5, 2024, in the U.S. District Court for the Western District of ), which alleges violations of 's Personality Rights Act by using plaintiffs' names and personal information in free profile previews and trials to advertise paid services without consent. The court denied motions to dismiss and strike allegations. In response, ZoomInfo has denied all allegations of wrongdoing across these cases but enhanced its privacy infrastructure, including the launch and expansion of a dedicated Center and opt-out portal allowing individuals to request data removal, access, or correction. The company updated its , effective August 1, 2022, to provide greater on data sourcing and consumer rights under applicable laws.

Securities and investor litigation

In September 2024, a securities was filed against ZoomInfo Technologies Inc. and certain executives in the U.S. District Court for the Western District of Washington, alleging violations of Sections 10(b) and 20(a) of the Securities Exchange Act of 1934. The complaint, captioned City of Police & Retirement System v. ZoomInfo Technologies Inc., covers the class period from November 10, 2020, to August 5, 2024, and claims that defendants misled investors by omitting material information about customer base shrinkage, declining subscription renewals, and post-pandemic sales declines in filings. In December 2024, the State Teachers Retirement System of and Public Employees Retirement System were appointed as lead plaintiffs. Specifically, plaintiffs alleged that ZoomInfo's business benefited from a temporary COVID-19-driven demand surge, which masked underlying weaknesses, and that the company failed to disclose risks associated with aggressive sales tactics that inflated short-term metrics. The suit accuses ZoomInfo of overstating key performance indicators, including annual contract value (ACV) and net revenue retention (NRR) rates, particularly from 2021 to . For instance, NRR reportedly fell from 116% in 2021 to 104% in 2022 and 87% in 2023, while the number of customers with ACV of $100,000 or more declined from 1,926 in Q4 2022 to 1,820 in Q4 , trends not adequately reflected in disclosures. These omissions allegedly stemmed from coercive practices, such as auto-renewal policies and threats of litigation, which temporarily propped up revenues but led to a "demand cliff" and increased non-payment risks, culminating in an August 5, 2024, disclosure of a $33 million charge for uncollectible accounts and a $65 million cut to revenue guidance. Following this revelation, ZoomInfo's stock price dropped approximately 18%, contributing to a 90% decline from its peak during the class period. On October 28, 2025, U.S. District Judge Tiffany M. Cartwright denied defendants' motion to dismiss, allowing Section 10(b) claims to proceed against ZoomInfo, CEO Henry Schuck, former CFO Cameron Hyzer, and President/COO Joseph Christopher Hays, based on sufficiently pleaded false statements regarding remaining performance obligations (RPO) and scienter inferences from executive stock sales and core operations involvement. Claims against private equity sponsors, including TA Associates and Carlyle Group, were dismissed for lack of statement attribution under Janus Capital Group, Inc. v. First Derivative Traders. As of November 2025, the litigation remains ongoing, with parties having filed a joint status report on or before November 12, 2025, and potential for settlements or further proceedings.

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