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Bad debt

Bad debt refers to any receivable or amount that a determines is unlikely or impossible to collect from the , typically due to the 's , , or unwillingness to pay, resulting in a financial recorded as an on the 's . This arises primarily from sales or extended to customers or borrowers and represents a key risk in -based business operations. In practice, bad debts are managed through and provisioning to adhere to the , which aligns expenses with related revenues in the same period. The preferred under both U.S. and IFRS is the allowance method, where a contra-asset account called the allowance for doubtful accounts is established to estimate uncollectible receivables, with the bad debt expense debited accordingly. Under U.S. , specifically ASC Topic 326 (Financial Instruments—Credit Losses), the Current Expected Credit Loss (CECL) model—effective for public companies since 2020—requires entities to estimate and recognize lifetime expected credit losses for financial assets measured at amortized cost, such as trade receivables, based on historical data, current conditions, and reasonable forecasts. Similarly, under (effective since 2018), the Expected Credit Loss (ECL) model mandates forward-looking impairment assessments for trade receivables, recognizing 12-month or lifetime ECLs depending on credit risk changes, with provisions recorded earlier than under the prior IAS 39 incurred loss model. The direct write-off , which expenses bad debts only when specific accounts are deemed uncollectible, is simpler but less preferred as it may distort periodic . For tax purposes in the United States, bad debts are deductible under Section 166 only in the year they become wholly or partially worthless, requiring evidence of collection efforts and no reasonable prospect of recovery. Business bad debts—those arising from trade or business activities, such as uncollected credit sales—are treated as ordinary losses, fully deductible against ordinary income on Schedule C or the business . In contrast, nonbusiness bad debts, like personal loans to non-customers, are considered short-term capital losses, deductible only to the extent of capital gains plus up to $3,000 of ordinary income annually, and must be totally worthless to qualify. Accurate estimation and documentation of bad debts are crucial, as they impact reported profitability, , and compliance with both financial reporting standards and tax regulations.

Core Concepts

Definition and Characteristics

A bad debt is an amount of owed to a that is deemed uncollectible after reasonable collection efforts have been exhausted, typically arising from a debtor's , fraudulent activities, or broader economic downturns that render repayment impossible. This determination marks the point at which the receivable transitions from an asset to a realized for the , reflecting the inherent risks of extending in commercial or lending activities. Key characteristics of bad debt include specific criteria for irrecoverability, such as the debtor's declaration of , extended periods of non-payment despite repeated demands, or legal judgments confirming the debt's worthlessness. Common examples encompass unpaid invoices for goods or services provided on , defaulted or loans, and unrecovered advances in transactions. Factors contributing to bad debts often stem from inadequate assessments at the outset, where lenders or sellers fail to thoroughly evaluate a debtor's , , or payment history, thereby exposing themselves to potential losses. Bad debt must be distinguished from overdue debt, which involves temporary delays in due to issues or administrative oversights but remains potentially recoverable through or time; in contrast, bad is permanently irrecoverable. Similarly, disputed debt arises from disagreements over the debt's validity, amount, or terms, often resolvable through , , or mutual agreement, whereas bad debt presupposes no such viable resolution path.

Doubtful Debts

Doubtful debts refer to where the collection of the owed amount is uncertain, typically arising from the debtor's financial instability or other indicators of potential non-payment, but not yet confirmed as uncollectible. These debts are often categorized using an aging analysis, such as those overdue by 90 days or more, which helps in identifying receivables at higher risk of . Assessment of doubtful debts involves both qualitative and quantitative methods to evaluate the likelihood of recovery. Qualitative factors include the debtor's , ongoing business relationships, and external economic pressures affecting the debtor's , such as industry downturns or legal disputes. Quantitative indicators encompass payment delay patterns, the ratio of overdue amounts to total receivables, and broader economic metrics like rates or sector-specific default trends that signal increased risk. Common examples of doubtful debts include trade receivables from high-risk customers, such as small businesses in volatile sectors facing issues, or commercial loans extended to industries like during economic recessions where repayment capacity is questioned but not yet impaired. Another instance involves invoices from buyers in emerging markets affected by fluctuations, where partial payments have been made but full settlement remains in doubt. A key concept in classifying doubtful debts is the aging schedule, a tabular report that groups receivables by the duration they have been outstanding—typically in buckets like 0-30 days, 31-60 days, 61-90 days, and over 90 days—to prioritize those showing prolonged delays. This schedule facilitates the application of initial provisioning thresholds, where companies estimate loss rates based on historical collection data for each aging category, ensuring early recognition of potential impairments without immediate write-offs. If these uncertainties resolve into confirmed non-payment, the debts may progress to bad debts.

Provision for Bad Debts

The provision for bad debts serves as an accounting mechanism to estimate and reserve funds against anticipated uncollectible receivables, ensuring that financial statements reflect a realistic net value of assets under the accrual basis of accounting. By recognizing bad debt expense in the same period as the related revenues, this provision adheres to the matching principle, preventing the overstatement of accounts receivable and income on the balance sheet and income statement, respectively. Two primary methods are commonly used to estimate the provision: the percentage-of-sales method and the aging-of-receivables method. The -of-sales method calculates the provision as a fixed of total for the period, typically ranging from 2% to 5% based on historical data, focusing on the to estimate bad debt expense directly. In contrast, the aging-of-receivables method categorizes outstanding receivables by age and applies escalating percentages to each bracket—such as 5% for current receivables, 10% for those 31-60 days overdue, and up to 50% for those over 90 days—to derive a balance sheet-oriented allowance that reflects the increasing of non-collection over time. The to record the provision involves debiting the bad debt (an contra-revenue item) and crediting the allowance for doubtful accounts (a contra-asset account). For example, if a estimates a $10,000 provision based on the methods above, the entry would be:
Debit: Bad Debt Expense $10,000
Credit: Allowance for Doubtful Accounts $10,000
This contra-asset account reduces the gross receivables to their net realizable value without directly writing off specific accounts until they are confirmed uncollectible.
Under International Financial Reporting Standards (IFRS 9), entities must recognize an impairment provision using the expected credit loss (ECL) model, which requires estimating lifetime credit losses for all financial assets measured at amortized cost, incorporating forward-looking information such as economic forecasts alongside historical data. Similarly, U.S. Generally Accepted Accounting Principles (GAAP) under ASC 326 mandate the current expected credit loss (CECL) model, where provisions are based on reasonable and supportable forecasts of credit losses over the asset's contractual life, replacing the prior incurred loss approach with a more proactive, forward-looking estimation process.

Accounting Treatment

Recognition and Measurement

Bad debts are formally recognized in financial records when a specific receivable is deemed uncollectible, typically after reasonable collection efforts have failed, such as unsuccessful legal actions, the debtor's filing, or prolonged delinquency (e.g., exceeding 180 days past due) without payment. This determination is based on the entity's internal policies, relevant facts like the borrower's quality, and the length of time past due, ensuring the receivable is no longer considered recoverable. Two main approaches exist for measuring bad debts: the direct write-off method and the allowance method. Under the direct write-off method, bad debt expense is recognized only when a specific account is confirmed uncollectible, directly debiting the expense and crediting at that point. This approach is simple and aligns with tax reporting requirements but delays expense recognition until well after the related is recorded, violating the and understating net realizable value in interim periods. In contrast, the allowance method estimates uncollectible amounts in advance and records bad debt expense in the same period as the sales, creating a contra-asset account (allowance for losses) to reflect the net realizable of receivables on the balance sheet. This method adheres to the , providing a more accurate and timely depiction of financial position, though it requires judgmental estimates that can introduce variability. US GAAP, as outlined in ASC 326 (Financial Instruments—Credit Losses), mandates the allowance method via the Current Expected Credit Loss (CECL) model for financial assets like trade receivables measured at amortized cost. Under CECL, entities must recognize an allowance for expected losses at initial , spanning the contractual life of the receivable and incorporating historical loss data, current conditions, and reasonable forward-looking forecasts (e.g., economic trends affecting collectibility). As of July 2025, FASB ASU 2025-05 amended ASC 326 to provide a practical expedient for measuring losses on and contract assets, allowing entities to estimate expected credit losses without adjusting historical loss information for current conditions and forecasts in certain matrix or aging-based methods; effective for fiscal years beginning after December 15, 2025. The allowance method impacts the balance sheet by presenting at their net realizable value, calculated as the gross carrying amount minus the estimated credit es, thereby avoiding overstatement of assets. For specific impaired receivables, measurement often involves pooling similar assets (e.g., by aging or ) and applying loss rates, such as historical percentages adjusted for current factors. For example, if a trade receivable has a carrying amount of $10,000 and analysis indicates an expected recoverable amount of $6,500 (based on discounted expected cash flows or adjusted loss rates), the loss recognized through the allowance is $3,500, reducing the net receivable to its estimated collectible value. Upon confirmation of uncollectibility, the specific amount is written off against the existing allowance, with no further impact on the . The initial provision for bad debts serves as this reserve, which is refined here based on actual assessments.

Write-Off Procedures

Once a debt is deemed uncollectible following the and , the procedure removes it from the , reducing both the gross receivables and the corresponding allowance for doubtful accounts. This step ensures that accurately reflect only collectible amounts, aligning with generally accepted principles () under ASC 326-20-35-8, which requires write-offs for financial assets determined to be uncollectible. The process begins with a thorough review of evidence confirming uncollectibility, such as repeated unsuccessful collection attempts, customer filings, or legal judgments indicating no recovery potential. Next, internal approval is obtained from authorized personnel, often the department or , to authorize the removal, particularly for larger amounts exceeding predefined thresholds like $3,000. The core entry then debits the allowance for doubtful accounts (reducing the contra-asset account) and credits (reducing the asset), with no impact on the since the was previously recorded via the allowance. Documentation is essential for audit compliance and includes internal memos detailing the rationale for uncollectibility, comprehensive collection history logs showing dates and methods of contact attempts, and verification from auditors or external collection agencies if involved. These records must demonstrate , such as multiple written demands or phone outreach, to substantiate the and support potential deductions. Write-offs typically occur after 180 to 360 days of non-payment, or sooner upon a judgment declaring the uncollectible, to balance timely financial reporting with reasonable recovery efforts. This timeframe allows for exhaustive internal and external collection pursuits before final removal. For example, if a $10,000 is confirmed uncollectible using the , the would be:
AccountDebitCredit
Allowance for Doubtful Accounts$10,000
$10,000
This entry clears the specific receivable while drawing from the pre-established allowance, maintaining the net receivables figure.

Valuation Allowances

Valuation allowances, also known as allowances for doubtful accounts, serve as contra-asset accounts on the balance sheet, directly offsetting the gross amount of to present the net realizable value—the amount management estimates will ultimately be collected. This valuation approach ensures that reflect a realistic assessment of asset recoverability without overstating current assets. Under US , these allowances are established and maintained separately from the underlying receivables, allowing for targeted adjustments based on evolving assessments. The adjustment process for valuation allowances involves periodic reviews to align the balance with current expectations of collectibility, typically conducted at each reporting date such as quarterly or annually. If economic conditions improve or specific debtor circumstances change favorably, portions of the allowance may be reversed by crediting the allowance account and debiting bad debt , thereby reducing the net expense recognized in the . Write-offs of uncollectible receivables deplete the allowance balance directly, without impacting expense at that stage. These adjustments ensure the allowance remains an accurate estimate, with reversals limited to avoid inflating the carrying value beyond the original amortized cost. Several factors influence the valuation and subsequent adjustments to these allowances, including shifts in economic conditions such as recessionary pressures or growth trends, updates to individual debtor status like filings or payment history improvements, and broader portfolio analyses such as aging schedules or segmentation by tiers. Management must incorporate both quantitative data, like historical loss rates adjusted for current forecasts, and qualitative judgments, such as changes in industry-specific risks or customer concentration levels, to refine the allowance. Under US GAAP, ASC 326 provides the primary framework for subsequent evaluations of receivables, requiring entities to assess impairment and adjust allowances based on expected credit losses at each balance sheet date (ASC 326-20-35-1). For individually significant receivables, this involves measuring expected credit losses using methods such as the present value of expected future cash flows discounted at the effective interest rate (ASC 326-20-30-7). Collectively evaluated receivables, such as trade accounts, rely on methods like historical loss experience adjusted for current conditions and forecasts (ASC 326-20-30-8). ASC 326-20-35-8 further mandates that credit losses be deducted from the allowance for the asset's carrying amount, with actual recoveries of previously written-off amounts credited to the allowance (ASC 326-20-30-1). These standards emphasize ongoing monitoring to ensure the allowance reflects the best estimate of uncollectible amounts, with disclosures required on the methods and assumptions used (ASC 326-20-50-11).

Tax Implications

United States Regulations

In the , bad debts are deductible as ordinary losses under (IRC) Section 166, which allows taxpayers to claim a for any debt that becomes wholly worthless during the taxable year. Additionally, Section 166(a)(2) permits a partial for debts that become partially worthless, provided the taxpayer charges off the uncollectible portion on their books during the tax year. This treatment aligns with accounting recognition principles, where bad debts are identified based on collectibility assessments. To qualify for a under Section 166, the must be a bona fide , meaning it arises from a genuine debtor-creditor relationship with a valid to repay a fixed or determinable amount, and the must have a basis in money or loaned or advanced. Evidence of worthlessness, such as , , or cessation of the debtor's , is required, and the is limited to the 's adjusted basis in the . Business bad debts, those arising from a taxpayer's or , are fully deductible as losses in the year they become worthless, providing an immediate offset against . In contrast, nonbusiness bad debts—such as personal loans—are treated as short-term losses, deductible only up to $3,000 annually against for taxpayers, with any excess carried forward to future years. As of 2025, IRS guidance has introduced hybrid methods for partial bad debts, particularly through the Allowance Method available to regulated financial companies, which allows deductions based on a combination of allowance estimates and actual charge-offs to better conform treatment with financial reporting under standards like CECL. Additionally, an August 2025 Large Business & International (LB&I) directive instructs examiners not to challenge partial worthlessness deductions for eligible securities reported by insurance companies, facilitating broader application of partial deductions in that sector. For mortgage , Section 166(g) governs reserve deductions for financial institutions holding such debts, treating the deficiency after foreclosure sale as a bad debt loss to the extent it exceeds the of the acquired property.

International Approaches

In the , tax deductibility of bad debts is generally aligned with accounting standards under (IFRS), where losses are recognized based on expected credit losses as per , replacing the prior incurred loss model of IAS 39. This approach allows for provisions before a debt is fully written off, but national tax rules impose variations in timing and evidence requirements for deductions. For instance, in the , HM Revenue & Customs (HMRC) permits deductions for bad or doubtful debts only in the accounting period when the debt is deemed irrecoverable, often requiring evidence such as failed recovery attempts or a judgment to substantiate the claim. Outside the EU, ’s (CRA) allows taxpayers to claim a reasonable reserve for doubtful debts under paragraph 20(1)(l) of the Act, calculated based on historical bad debt experience, industry norms, and economic conditions, rather than a fixed of . In , the Australian Taxation Office (ATO) provides deductions for bad debts under section 25-35 of the Assessment Act 1997, but only for amounts previously included in assessable income and written off as unrecoverable; partial deductions are available for portions of debts proven irrecoverable. In , section 36(1)(vii) of enables deductions for bad debts or parts thereof written off as irrecoverable in the assessee’s accounts, provided they were taken into income in prior years, while banks and financial institutions can additionally deduct provisions for bad and doubtful debts under section 36(1)(viia). A key distinction across jurisdictions lies in reserve-based systems, which permit forward-looking provisions for anticipated losses (as in and under IFRS-influenced rules), versus write-off-based systems that require actual irrecoverability before deduction (prevalent in and ). This variance affects and financial planning, with reserve methods offering earlier relief but subject to stricter substantiation. Additionally, (VAT) or goods and services (GST) recoveries on bad debts are available in many countries, allowing vendors to reclaim output charged on unpaid supplies once the debt is written off and deemed irrecoverable, typically after a specified period or evidence of non-payment. Following the 2020 , several countries introduced temporary adjustments to accelerate bad debt deductions and reserves, such as extended timelines for write-offs and enhanced provisions for pandemic-related impairments, to support liquidity amid economic disruptions. These measures, often coordinated through fiscal policy responses, aimed to mitigate the sharp rise in non-performing loans without permanently altering core tax frameworks.

Recovery and Management

Collection Strategies

Collection strategies for bad debts encompass a range of proactive and reactive approaches aimed at recovering outstanding amounts before or after formal procedures, where aggressive pursuit may cease if deemed uneconomical. These methods balance potential with operational costs and legal to minimize losses while maintaining ethical standards. Internal strategies involve handling collections within the creditor's , often starting with early to prevent . Common techniques include sending automated reminders via letters or calls within 20-30 days of delinquency to prompt voluntary , and offering flexible plans such as installments over up to three years, ideally secured by pre-authorized debits for reliability. These approaches foster and can achieve higher rates for recently due debts by addressing circumstances early. In contrast, external strategies outsource recovery to specialized third parties when internal efforts falter, typically after 120-180 days of delinquency. Creditors may engage agencies as agents to pursue payments on a fee basis, or use factoring agencies that purchase the outright at a , assuming the and reward of collection. This delegation allows creditors to focus on core operations while leveraging external expertise for aged or high-volume accounts. Key techniques enhance the effectiveness of both internal and external efforts. Skip tracing employs from , credit reports, and digital footprints to locate who have relocated or obscured their information, with AI-powered tools automating analysis of and alternative sources to improve hit rates. for settlements involves assessing the debtor's financial situation to propose reduced lump-sum payments or restructured terms, often confirmed in writing to avoid disputes. Additionally, AI-driven scoring models predict debtor behavior and prioritize high-recovery cases, using to evaluate risk factors like payment history and economic indicators for targeted . Best practices emphasize adherence to legal limits and strategic evaluation to ensure sustainable recovery. In the United States, the prohibits abusive tactics, such as , false representations, or contacting debtors at unreasonable times, while mandating validation notices and dispute rights to protect consumers. Collectors must also conduct cost-benefit analyses, weighing pursuit expenses—like agency fees or litigation costs—against expected recoveries, often ceasing efforts for debts under $2,500 or with low collectibility to avoid net losses. Industry reports indicate average recovery rates of around 20% for B2B debts, though rates for aged bad debts often fall to 10% or less, underscoring the need for selective application of these strategies to optimize outcomes. In the context of bad debt recovery, creditors may pursue legal remedies such as filing lawsuits to obtain a judgment, which can then enable enforcement actions like wage garnishment or placing liens on the debtor's property. Under U.S. law, wage garnishment requires a and is limited by federal protections under the Consumer Credit Protection Act, allowing creditors to garnish up to 25% of disposable earnings or the amount exceeding 30 times the federal , whichever is less. Liens, similarly, secure the debt against specific assets, such as , and must be recorded to establish priority over other claims. When a debtor files for bankruptcy, these remedies are immediately interrupted by the automatic stay under 11 U.S.C. § 362, which halts most collection efforts, including ongoing lawsuits, garnishments, and foreclosure actions, providing the debtor temporary relief while the case proceeds. The stay applies broadly to all creditors upon petition filing and remains in effect until lifted by the court, terminated by case dismissal, or through discharge, though violations can result in sanctions against the creditor. In debtor bankruptcy proceedings, the priority of claims determines repayment order from the estate: secured claims, backed by collateral, are paid first up to the value of the security interest, while unsecured claims follow, with priority unsecured debts (e.g., taxes, domestic support obligations) ranking above general unsecured claims like credit card or medical debts. This hierarchy, outlined in 11 U.S.C. § 507, ensures equitable distribution, though general unsecured creditors often receive partial or no repayment in liquidation cases under Chapter 7. Creditors must file a proof of claim using Official Form 410 to participate in the distribution, detailing the debt amount, basis, and any security, typically within 70 days of the for non-governmental creditors. to file timely may bar recovery, and the claim must be supported by to be allowed by the court under Federal Rule of Bankruptcy Procedure 3001. Certain bad debts remain non-dischargeable even after , particularly those arising from , as excepted under 11 U.S.C. § 523(a)(2)(A), which covers debts obtained by , , or actual . For instance, debts resulting from willful and malicious injury, such as , are also non-dischargeable under § 523(a)(6). A landmark U.S. decision illustrating this is Cohen v. de la Cruz (1998), where the Court held that treble damages awarded under the for a landlord's fraudulent conduct constituted a non-dischargeable debt under § 523(a)(2)(A), extending the exception beyond the actual value obtained by fraud to include punitive and statutory multipliers. In international contexts, equivalents to U.S. Chapter 11 reorganization proceedings include Canada's Companies' Creditors Arrangement Act (CCAA), which allows large insolvent companies to restructure debts under court supervision with a similar to the automatic stay, and the United Kingdom's administration regime under the Insolvency Act 1986, enabling business rescue through a moratorium on creditor actions. Internationally, debt collection practices vary; for example, the European Union's (GDPR) imposes strict rules on personal data use in skip tracing and communications, while statutes of limitations for debt recovery range from 3 to 10 years across jurisdictions.

Economic and Business Impact

Bad debts have broader economic implications beyond individual businesses, contributing to reduced lending and availability during downturns, which can slow GDP growth and amplify recessions. For instance, spikes in bad debts during the and the led to tighter conditions, affecting overall economic .

Effects on Financial Statements

Bad debt recognition through the provision for bad debts directly impacts the balance sheet by reducing the carrying value of via the allowance for doubtful accounts, a contra-asset account that offsets gross receivables to reflect their net realizable value. This adjustment lowers total current assets, while the corresponding expense recognition decreases and thus shareholders' , potentially signaling diminished financial stability to stakeholders. Under U.S. (ASC 326), the allowance is estimated using the Current Expected Credit Loss (CECL) model based on historical loss rates, current conditions, and reasonable forecasts, ensuring the balance sheet presents the net realizable value of assets. Similarly, requires impairment losses for expected credit losses (ECL) to be recognized as a reduction in the amortized cost of financial assets, such as trade receivables, further eroding net assets and . On the , the bad debt —recorded as the provision for the allowance—increases operating , directly lowering for the period. This , often classified under selling, general, and administrative costs, reduces operating and can compress gross margins indirectly by inflating the overall cost structure relative to , particularly in credit-intensive industries like or . For example, if a reports $10 million in and incurs a $200,000 bad debt , decreases by that amount (assuming no tax effects for simplicity), highlighting the drag on profitability from uncollectible receivables. Under , ECL impairments are recognized in or loss, with the reflecting forward-looking credit risk assessments, which can accelerate loss recognition compared to incurred loss models and further pressure reported earnings. Bad debts also distort key financial ratios, providing indicators of liquidity and solvency risks. The current ratio (current assets divided by current liabilities) deteriorates as net accounts receivable decline, potentially falling below 1:1 and raising concerns about short-term obligations. The debt-to-equity ratio worsens due to the equity reduction from the expense, increasing leverage metrics—for instance, a drop in equity from $5 million to $4.8 million could elevate the ratio from 1.0 to 1.04 if debt remains constant, signaling higher financial risk. Additionally, days sales outstanding (DSO), calculated as (average accounts receivable / net credit sales) × 365, tends to rise with higher bad debt levels, as uncollectible amounts prolong the average collection period and reflect inefficiencies in credit management. Financial statement disclosures under both GAAP and IFRS emphasize transparency regarding bad debt effects to assess allowance adequacy and associated risks. U.S. GAAP requires detailed notes, including a rollforward of the allowance for credit losses (showing provisions, write-offs, and recoveries), credit quality indicators, and concentrations of credit risk, to enable users to evaluate the reasonableness of estimates. IFRS 9 mandates disclosures on the ECL model, significant judgments in estimating impairments, and quantitative information on credit risk exposures by financial instrument class, including sensitivity to economic changes, to highlight potential impacts on future financial position. These requirements ensure that investors and creditors can gauge the reliability of reported assets and the entity's exposure to credit losses.

Risk Management Practices

Businesses employ various preventive measures to mitigate the risk of bad debt, including thorough checks on potential to assess their and history before extending . terms such as net 30, which require within 30 days of invoice date, help enforce timely collections and reduce the likelihood of defaults by setting clear expectations. Additionally, protects against non-payment by covering a portion of outstanding receivables if a customer becomes insolvent, allowing firms to extend more confidently while limiting exposure. Ongoing monitoring tools are essential for early detection of potential issues, with credit scoring models using statistical analysis of —such as payment history, financial ratios, and benchmarks—to assign scores and adjust limits accordingly. Diversifying the base across multiple sectors and geographies further spreads , preventing over-reliance on any single client or that could amplify bad debt losses during economic downturns. Following bad debt incidents, companies often review and update policies to incorporate , such as enhancing protocols after the , which exposed vulnerabilities in credit extension during housing market collapses and led to widespread adoption of more conservative lending criteria. This post-incident analysis typically involves auditing past defaults to refine scoring models and coverage, ensuring future resilience against similar shocks. Industry-specific practices reflect varying risk profiles, with sectors often maintaining higher bad debt provisions—for example, around 2% of (2.2% in consumer packaged goods)—due to higher volumes of consumer credit and seasonal fluctuations, compared to manufacturing's provisions of around 1.9%, benefiting from more stable B2B relationships.

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