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CPS Energy

CPS Energy is the municipally owned electric and utility serving , , and surrounding areas, operating as the largest such energy company in the United States. Established with its system in 1860 and later expanded to electric service under city ownership since 1942, it provides power to over 907,000 electric customers and manages a diversified generation portfolio including , , and facilities. Governed by a board appointed by the City of , CPS Energy emphasizes affordable and reliable service while pursuing conservation programs like REAP to assist low-income households and promote . Notable achievements include its long-standing community ownership and operational scale, though it has faced scrutiny for high costs incurred during the 2021 winter storm due to purchases exceeding $700 million, as well as recent decisions like a $1.4 billion acquisition of gas-fired power plants amid debates over and environmental strategy.

Overview

Operations and Service Area

CPS Energy delivers electric and services as a vertically integrated , managing transmission and distribution networks to supply approximately 970,000 electric customers and 390,000 customers across its territory. The service area spans 1,515 square miles, encompassing the city of primarily within Bexar County and extending into portions of seven adjacent counties: Atascosa, , Comal, , Kendall, , and . Operations emphasize reliability and affordability, with infrastructure supporting safe delivery to residential, commercial, and industrial users while adhering to standards like the . Governed by a five-member City Public Service Board, the utility prioritizes grid optimization and customer assistance programs, including payment options and initiatives. As the largest municipally owned energy provider in the United States, CPS Energy operates independently of investor-owned utilities, returning surplus revenues to the City of for community reinvestment.

Customer Base and Rates

CPS Energy serves approximately 970,000 electric customers and more than 390,000 customers, primarily within and portions of seven adjoining counties in South-Central . The electric customer base consists predominantly of residential accounts, estimated at around 875,000, followed by about 97,000 commercial customers and a limited number of industrial users, reflecting the utility's focus on urban and suburban demand in a region with significant military installations, businesses, and growing activity. service follows a similar residential-heavy distribution, with commercial and industrial segments contributing substantially to revenue despite fewer accounts. Residential electric rates, which form the bulk of customer bills, averaged a projected 12.6 cents per as of October 2025, with a 12-month rolling average remaining competitive within . A 4.25% rate increase, approved by the City of on December 7, 2023, took effect February 1, 2024, adding roughly $4.45 to typical monthly residential electric bills to support infrastructure and generation investments. and electric rates incorporate charges, usage tiers, and cost adjustments, yielding lower effective per-kWh costs for high-volume users; average monthly bills stand at approximately $1,189. Natural gas rates, measured in thousand cubic feet (MCF), emphasize volume-based pricing with minimal fixed charges for eligible customers, contributing to CPS Energy's position among utilities with the lowest combined electric and gas rates in . Residential and commercial/industrial classes drive over 90% of electric revenues and a comparable share of gas, underscoring the utility's municipal structure that prioritizes affordability over .

Historical Development

Origins and Municipalization

The origins of utility services in San Antonio trace to 1860, when the San Antonio Gas Company established a manufacturing plant to produce gas for street lighting, marking the inception of the city's gas infrastructure. Electric service followed in 1882, introduced by the San Antonio Electric Company through a small arc-light generating system powered by steam engines at a facility near the . By 1890, this company had consolidated with a competitor's La Villita facility, expanding capacity amid growing demand for illumination and early power applications in the rapidly developing city. In 1917, the San Antonio Public Service Company (SAPSCo) emerged from the merger of the San Antonio Traction Company—responsible for streetcar operations—and the San Antonio Gas and Electric Company, both under the control of the American Light and Traction Company. This consolidation created a unified private entity delivering and power, manufactured gas, and transit services to , then Texas's largest city, with operations including coal-fired plants like the one on Mission Road that supported expanding residential and commercial needs. SAPSCo financed growth through public offerings, such as its 1921 initial public utility IPO underwritten by , reflecting investor confidence in the utility's role amid urbanization. Municipalization occurred on October 24, 1942, when the City of purchased SAPSCo for $34 million in cash and bonds, acquiring its electric, gas, and remaining transit assets during . The transaction, structured as a negotiated sale rather than expropriation, transferred ownership to the municipal government, which reorganized it as the City Public Service Board (later CPS Energy) to prioritize local control and reinvestment. This shift enabled direct community oversight, with subsequent financial arrangements—like 1951 bond refinancings—enhancing fiscal stability and allowing surplus revenues to fund city services, yielding over $9 billion in returns by 2022.

Mid-20th Century Expansion

Following municipal acquisition in 1942, City Public Service (later CPS Energy) underwent significant expansion to accommodate San Antonio's postwar population boom, with Bexar County's residents increasing 37 percent to 687,000 by and the utility's electric customers growing from approximately 50,000 to over 200,000 in the same period. This surge was driven by suburban development, as service lines were extended to a dozen new subdivisions, and rising demand from widespread adoption of among commercial and residential users starting in the late . In the , operational enhancements included the introduction of telephone-based and installation of the area's inaugural comprehensive streetlight system, reflecting commitments to improved reliability and accessibility amid urban growth. Concurrently, a severe prompted strategic measures; CPS constructed Braunig Lake in the late 1950s and Calaveras Lake by the late 1960s southeast of the city, utilizing treated sewage effluent and stormwater runoff rather than to supply cooling needs for expanding , thereby preserving potable . To meet escalating power requirements, CPS developed the , a natural gas-fired facility with units commissioned between 1966 and 1970 totaling 859 megawatts, which supported the region's economic expansion by providing flexible peaking capacity. In parallel, the utility erected its first steam-electric generating plant at during the , enhancing baseload capabilities adjacent to the new cooling lake and marking a shift toward larger-scale . These investments positioned CPS as a key enabler of San Antonio's mid-century industrialization and residential sprawl, while pioneering effluent-based cooling that influenced subsequent utility practices in water-scarce areas.

Late 20th to Early 21st Century Transitions

In the late , CPS Energy transitioned toward greater reliance on with the commercial startup of Unit 1 at the Nuclear Project in 1988, followed by Unit 2 in 1989. These 1,250-megawatt pressurized water reactors, co-owned by CPS Energy with an initial stake of approximately 40%, provided carbon-free baseload generation to support San Antonio's expanding demand, reducing dependence on fossil fuels amid rising electricity needs driven by . Throughout the , CPS Energy maintained and operated its -fired facilities, including expansions in management practices such as over seven million tons of residuals since the early part of the decade to comply with emerging regulations. This period saw sustained use of plants like and Calaveras for peaking and intermediate load, balancing the nuclear baseload while addressing reliability amid in Bexar County. Facing Texas's electricity market restructuring under Senate Bill 7, which enabled retail competition starting January 1, 2002, CPS Energy opted out as a municipally owned entity, avoiding integration into the Electric Reliability Council of Texas's (ERCOT) deregulated wholesale market. This decision preserved CPS Energy's authority over rate-setting and long-term planning, shielding customers from volatile competitive pricing while allowing focused investments in infrastructure upgrades during the early 2000s shifts. By 2000, CPS Energy initiated diversification into renewables, beginning investments in to hedge against fuel price fluctuations and begin integrating intermittent sources into its portfolio, marking an early step toward a more varied generation mix before broader sustainability mandates.

21st Century Challenges and Adaptations

In the early 2000s, CPS Energy faced pressures from Texas's electricity market restructuring under Senate Bill 7 (2002), which deregulated wholesale power but left municipally owned utilities like CPS partially insulated while exposing them to competitive dynamics in ERCOT. This shift necessitated adaptations in resource planning to balance cost and reliability amid volatile and growing demand from San Antonio's population expansion. A major challenge emerged in the with environmental regulations and local commitments to reduce emissions, prompting the retirement of older units at the Spruce Station. In April 2018, CPS decommissioned two coal-fired units (J.T. Deely, totaling 850 MW) after six years of planning, driven by high maintenance costs and air quality goals under the city's Climate Action & Adaptation Plan. Remaining assets face closure by 2030, reflecting broader industry trends toward phasing out fossil fuels amid carbon reduction targets. The 2021 Winter Storm Uri highlighted vulnerabilities in supply chains and winterization, costing CPS approximately $850 million in emergency purchases to maintain service during widespread outages. In response, CPS implemented enhanced weatherization protocols, launched a winter program in 2023 allowing remote adjustments for participating customers, and pursued legal actions against suppliers for alleged price gouging. To adapt to load growth averaging 115 MW annually and capacity gaps from retirements, adopted the Flexible Path strategy in 2018, emphasizing diversified generation including a 72% reduction in gas reliance post-2018 projections alongside renewables growth of 127%. This includes renewables expansion—up 69% from 2010 to 2018—and commitments to net-zero carbon by 2050 through potential carbon capture or full fossil retirements, integrated with battery storage and efficiency programs under Vision 2027. These measures aim to ensure reliability while navigating affordability pressures from transition costs.

Energy Generation Portfolio

Nuclear and Coal Assets

CPS Energy's primary nuclear asset is its ownership interest in the South Texas Project (), a two-unit facility located in Matagorda County near . The utility holds a 40% undivided ownership stake in STP Units 1 and 2, which collectively provide CPS Energy with approximately 1,029 megawatts of baseload generation capacity. In May 2024, CPS Energy agreed to acquire an additional 2% ownership share from , increasing its total stake to 42%, with the transaction supporting long-term power purchase commitments. Unit 1 entered commercial operation in 1988, followed by Unit 2 in 1989, and both have undergone license renewals by the U.S. Nuclear Regulatory Commission to extend operations through 2047 and 2048, respectively. The facility supplies reliable, low-emission power integral to CPS Energy's portfolio, contributing significantly to the utility's carbon-free generation amid Texas's growing demand. CPS Energy's share from represents a substantial portion of its nuclear output, emphasizing the asset's role in providing stable energy without issues associated with renewables. CPS Energy's coal-fired generation is centered on the J.K. Spruce Station, a 1,444-megawatt facility with two units located on Calaveras Lake in south , which began operations in 1992. These units burn low-sulfur to produce baseload , accounting for approximately 18.3% of CPS Energy's total generating as of recent assessments. The plant's output has been a cost-effective source for meeting peak demands, though it faces environmental scrutiny due to emissions. Under the utility's Vision 2027 Generation Plan, approved in January 2023, CPS Energy is actively transitioning away from dependency, targeting the or of about 1.3 gigawatts of assets to align with emissions goals and reliability needs. Specifically, Unit 2 at is undergoing to firing, with execution beginning in fall 2024 to enable cleaner operations and extend asset life. This shift reflects broader strategic adaptations to replace aging with lower-emission alternatives while maintaining stability.

Natural Gas and Thermal Facilities

CPS Energy operates 15 natural gas-fired units that collectively represent 45.4% of its total generating capacity, providing dispatchable power to balance load variations and support grid reliability alongside baseload and resources. These facilities encompass combined cycle plants for efficient baseload and intermediate operation, steam turbines for thermal generation, and combustion turbine peakers for rapid response during . Natural gas's abundance and lower emissions profile compared to have positioned it as a transitional , enabling the 2018 retirement of older units following efficiency upgrades. Key thermal and gas assets include the Rio Nogales Power Plant in , a gas-fired facility with 800 MW capacity acquired in 2012 to replace aging infrastructure and enhance operational flexibility. Combined cycle contribute 3,104 MW, steam 1,122 MW, and peaking units 552 MW as of mid-2025, prior to recent expansions. These configurations allow for high in heat recovery and generation, minimizing fuel use during sustained operations. In March 2024, CPS Energy expanded its portfolio by acquiring the Barney Davis (897 MW) and Nueces Bay (635 MW) natural gas-fired plants from Talen Energy, located near Corpus Christi and Laredo, respectively, to bolster capacity in South Texas. The September 2025 acquisition of four modern peaking plants totaling 1,632 MW from PROENERGY for $1.387 billion—situated in Harris, Brazoria, and Galveston counties—further increased flexibility; these dual-fuel, recently constructed facilities operate in the ERCOT market and are designed for hydrogen compatibility, potentially reducing long-term costs by up to $4 per customer monthly over 25 years. While renewable advocates have critiqued the gas focus for delaying decarbonization, CPS Energy maintains the purchases ensure reliability amid rising demand and intermittent renewables, supported by empirical grid data showing gas's role in avoiding blackouts.

Renewables and Storage Integration

CPS Energy integrates sources primarily through long-term power purchase agreements (PPAs) with third-party developers, supplementing its baseload generation with variable and resources. As of 2025, the utility's renewable portfolio includes approximately 1,031 megawatts (MW) of capacity from 16 operational farms across and other regions, enabling dispatchable renewable energy to offset periods. capacity stands at around 908 MW, bolstered by a 159.2 MW addition from the Peñascal in 2025, which powers an estimated 40,000 homes annually. To address the intermittency of renewables, CPS Energy has expanded battery energy storage systems (BESS) for stabilization, shaving, and integration with output. The 1 BESS, a 50 MW/100 megawatt-hour (MWh) facility in Bexar County, commenced operations on September 30, 2025, as the initial phase of the larger complex, which will reach 400 MW and nearly 2 gigawatt-hours (GWh) by early 2026. Additional contracts include a 120 MW/480 MWh Alamo City BESS project announced in May 2025 and 350 MW of future storage secured in August 2024, elevating total contracted BESS to 400 MW. Integration strategies emphasize hybrid approaches, such as pairing BESS with solar to mitigate the "duck curve" effect—where midday solar oversupply depresses wholesale prices—by storing excess generation for evening peaks. CPS Energy's Flexible Path plan, outlined in its resource adequacy modeling, incorporates capacity accreditation for renewables and storage (including 2-, 4-, and 8-hour duration batteries) alongside gas peakers for reliability during low-renewable periods. Since 2023, additions of 480 MW solar and 113 MW wind have been paired with 50 MW initial storage, with further expansions targeting Vision 2027 goals for diversified, resilient supply amid ERCOT grid constraints.

Recent Acquisitions and Expansions

In September 2025, CPS Energy acquired a 1,632-megawatt natural gas-fired power generation portfolio from ProEnergy Services for approximately $1.387 billion, consisting of four facilities located in Harris, Brazoria, and Galveston counties in southeast . The deal, announced on September 15 and closed on September 23, aims to enhance long-term reliability and meet growing demand while potentially reducing customer costs by up to $4 per month over 25 years through avoided market purchases during peak periods. CPS Energy expanded its capacity in April 2025 by adding 159.2 megawatts of through an extension of its existing with Renewables. This addition supports the utility's diversification efforts amid increasing electricity needs from and data centers. In December 2024, CPS Energy secured 120 megawatts of battery energy storage via a with OCI Energy, a San Antonio-based developer, to improve grid flexibility and integrate intermittent renewables. To address surging demand, CPS Energy announced in November 2024 plans to invest over $1.3 billion in and expansions over the next five years, targeting upgrades for growth in . In July 2025, the utility entered an agreement with Modern Hydrogen to explore hydrogen-based solutions for grid stability and emissions reduction. Additionally, CPS Energy issued a request for proposals in 2025 for up to 400 megawatts of wind through power purchase agreements, signaling further renewable expansions.

Infrastructure and Reliability

Transmission and Distribution Systems

CPS Energy maintains approximately 1,555 miles of high-voltage transmission lines operating at 345 kV and 138 kV, facilitating the bulk transfer of electricity from generation facilities to substations within its service area spanning Bexar County and surrounding regions. These lines interconnect with the ERCOT grid and support ongoing projects to enhance capacity, such as the 50-mile Howard Road to San Miguel 345 kV double-circuit line completed to address reliability needs in South Texas. The utility operates more than 100 substations that step down transmission voltages for distribution, with recent expansions like the Omicron and Scenic Loop substations adding capacity to serve growing loads in northwestern Bexar County. The electric network consists of over 8,200 miles of overhead lines and more than 6,500 miles of cables, primarily at sub-transmission and voltages of 34.5 and 13.2 , delivering power to residential, , and industrial customers. This serves approximately 907,000 electric customers across a 1,566-square-mile territory, with lineworkers responsible for maintenance and upgrades to mitigate outages from weather and demand growth. CPS Energy has pursued select overhead segments as part of reliability initiatives, though full conversion of the roughly 8,300 miles of overhead electric lines would require over $28 billion and decades due to supply constraints. Natural gas distribution complements the electric system with over 6,000 miles of underground pipelines serving about 374,000 customers in Bexar, Comal, Guadalupe, and Medina counties, including 89 miles of larger-diameter transmission mains for high-volume delivery. Investments in both electric and gas T&D focus on resilience, with projects like the Ranchtown to Talley Road 138 kV line rebuild ensuring adequate capacity amid population increases exceeding 20,000 residents annually in high-growth areas.

Performance Metrics and Outage History

CPS Energy maintains reliability metrics that compare favorably to industry peers, as evidenced by its consistent Diamond-level designation in the American Public Power Association's Reliable Public Power Provider (RP³) program, which evaluates utilities on criteria including system average interruption duration index (SAIDI) and system average interruption frequency index (SAIFI). In fiscal year 2025 documentation, CPS Energy reported a SAIDI of 61.80 minutes, representing the average duration of interruptions per customer, with a target of 57.68 minutes for the same period. These figures exclude major events and reflect ongoing efforts to minimize outage impacts through infrastructure hardening and vegetation management. Historically, CPS Energy has demonstrated above-average performance in reducing outage frequency () and duration relative to comparable public power utilities. For instance, in the 2022 Community Impact Report, SAIDI values hovered around 0.95 to 1.13 hours annually in the preceding years, aligning with peer benchmarks while prioritizing rapid restoration. The tracks these indices quarterly, adjusting for weather-related exclusions to focus on controllable factors like equipment maintenance and grid modernization. Major outages have primarily stemmed from severe weather. In June 2019, storms triggered 819 wire-down incidents and affected 304,485 customers, prompting over 500 employee shifts for response and marking the highest such orders since the early . During Winter Storm Uri in February 2021, CPS Energy implemented targeted load shedding—primarily on interruptible industrial customers—to avert cascading failures amid statewide grid stress, avoiding the widespread residential blackouts seen elsewhere in while experiencing some equipment freezes and brief disruptions. Post-event analyses led to enhanced protocols, contributing to improved resilience in subsequent cold snaps. Routine weather events continue to cause localized outages, with recent examples including July 2024 storms impacting over 3,300 customers and June 2025 severe weather affecting around 774 at peak. Energy's enables tracking and restoration prioritization, typically restoring power within hours for most incidents outside major events.

Response to Major Events

During Winter Storm Uri in February 2021, CPS Energy activated emergency protocols under direction from the (ERCOT), implementing controlled load shedding and rotating outages to approximately 200,000 customers at peak to avert a broader failure amid statewide generation shortfalls from frozen equipment and fuel disruptions. Restoration efforts prioritized , achieving full service recovery within four days as temperatures rose and supply stabilized, though the event exposed vulnerabilities in infrastructure dependencies. The storm resulted in CPS Energy incurring roughly $850 million in unbudgeted fuel and power costs due to skyrocketing wholesale prices, prompting subsequent litigation against pipeline operators for alleged exploitation during the crisis, with approximately $350 million in disputed payments remaining unresolved as of July 2025. In response to lessons from , CPS Energy enhanced winter preparedness by weatherizing generation and transmission assets, conducting regular drills, and introducing a voluntary program in December 2023 allowing remote adjustments for participating customers during peak cold snaps to reduce load without widespread outages. For subsequent , such as the June 2025 thunderstorms, CPS Energy deployed repair crews to address 240 outages impacting about 3,000 customers, restoring power to over 90% within 24 hours through pre-positioned resources and outage management systems. Similar rapid mobilization occurred during October 2025 storms, where initial outages affected up to 3,939 customers across 43 sites; crews worked around-the-clock, reducing impacts to under 1,000 by the following day via targeted fixes to downed lines and transformers. CPS Energy also participates in mutual aid networks, dispatching over 60 lineworkers and support staff to in July 2024 following Hurricane Beryl to assist in repairing widespread damage, reflecting a strategy of regional reciprocity for post-event recovery. These responses emphasize proactive vegetation management and hardening, with tree-trimming budgets increased prior to Beryl to mitigate line faults from debris.

Governance and Management

Board Structure and Oversight

The CPS Energy Board of Trustees consists of five members: four citizens residing one in each of the four geographical quadrants (northwest, northeast, southeast, and southwest) of Bexar County, and the Mayor of serving as an ex-officio voting member. Trustees serve five-year terms, renewable once for a maximum of ten years, while the Mayor's tenure aligns with their elected term. As of January 2025, Dr. Francine Sanders Romero serves as Chair, having previously chaired the Operations Oversight Committee, and Dr. Willis Mackey as Vice Chair. The four quadrant trustees are nominated through an application process managed by the existing board, which reviews candidates based on qualifications including U.S. citizenship, Bexar County residency in the relevant quadrant, and preferred expertise in areas such as energy, finance, strategic planning, or leadership, often with a bachelor's degree or higher. Nominated candidates are then confirmed by the City Council, ensuring alignment with municipal oversight while maintaining the board's operational independence under bond ordinances. The board holds absolute authority over CPS Energy's management, operations, and revenue generation, including establishing rules and regulations for electric and services, approving system extensions and improvements, and advising the City Council on rate structures, bond issuances, and financial policies. It oversees the and CEO, develops long-term strategies, sets operational policies, manages enterprise risks, and prioritizes reliable, affordable service delivery in compliance with legal requirements. The board reports specific actions to the City Council and conducts regular meetings, with public sessions for , such as those held in July and August 2025 for trustee vacancies. Supporting its oversight functions, the board operates several standing committees, including Audit & Finance for financial accountability, Operations Oversight for performance monitoring, Technology & Resilience for infrastructure and , Employee Oversight, Personnel, Nominations, and . These committees provide specialized guidance on and , ensuring comprehensive governance of the utility's $5 billion-plus annual operations.

Executive Leadership and Compensation

Rudy D. Garza serves as and of CPS Energy, having been appointed to the permanent role by the Board of Trustees on August 23, 2022, following an interim period after the resignation of his predecessor, Paula Gold-Williams. Garza, the first leader in the utility's history, brings over 25 years of experience in the electric services industry and oversees the execution of CPS Energy's Vision 2027 strategic plan, which emphasizes operational evolution, financial stability, and infrastructure resilience. The executive team reports to Garza and collaborates with the Board of Trustees on key decisions, including strategic initiatives and performance metrics tied to annual scorecards. Key members include: Executive compensation is determined by the Board of Trustees through performance-based contracts aligned with operational and financial goals, as outlined in annual CEO scorecards that evaluate pillars such as , customer focus, and . In June 2024, the board approved a 13.2% increase for Garza, raising his base pay to $655,000 from $583,000, with total annual compensation exceeding $700,000 including deferred bonuses, positioning it closer to peer utilities while reflecting FY2023 achievements in reliability and remittances to the City of . Garza's initial 2022 contract established a base of $655,000 with no immediate bonus eligibility, emphasizing long-term incentives over short-term payouts. Detailed compensation for other executives is not publicly itemized in recent disclosures but follows similar board-approved structures tied to departmental performance metrics.

Financial Performance

Revenue Generation and City Remittances

CPS Energy generates the majority of its revenue through sales of and to retail customers in and surrounding areas, with electric sales accounting for approximately 93% of total operating revenues in 2024. Residential and commercial/industrial customers contribute about 90% of electric revenues, driven by usage-based billing that includes base charges, , and cost adjustments passed through from suppliers. In FY2024, total operating revenues reached $3.359 billion, comprising $3.125 billion from electric operations (including $2.744 billion retail and $381 million wholesale) and $234 million from gas distribution. Wholesale electric sales, often from excess generation or off-system opportunities, supplement core retail revenues but remain secondary, projected at $174 million for FY2025.
Revenue Category (FY2025 Projection)Amount ($ millions)
Local Electric (Residential, C&I, etc.)2,795.5
Distribution Gas260.8
Wholesale Electric174.4
Other Non-Operating55.3
Total3,286.0
As a municipally owned , CPS Energy does not pay property or income taxes but instead remits a portion of its gross revenues to the City of San Antonio's General Fund to support public services such as and departments, capped at 14% under bond ordinances established to ensure debt service coverage. This transfer, exceeding $1 million daily, totaled approximately $449 million in FY2024, including nonoperating payments. For FY2025, remittances are projected at $425.3 million, reflecting about 12.9% of gross revenues amid efforts to balance investments with city funding needs. Since city acquisition in , cumulative remittances have surpassed $10.1 billion, underscoring the utility's role in municipal financing without traditional taxation. In recent years, the city has occasionally returned portions of surplus revenues—such as $25.9 million from off-system sales in November 2024—to CPS Energy to mitigate future rate pressures, reversing typical flow for targeted reinvestment.

Rate Structures and Adjustments

CPS Energy employs a rate structure for electric and gas services comprising fixed base components—such as charges and charges—and variable pass-through adjustments for fuel costs and regulatory expenses. For residential electric service, the base includes a monthly charge of $9.50, which covers minimum billing, alongside volumetric charges that vary seasonally to incentivize during periods. Non-summer months (October through May) feature a standard charge, while summer billing ( through ) incorporates higher tiered rates and a peak capacity charge to reflect elevated system costs from loads. Commercial rates build on similar elements but include demand charges based on peak usage, with structures tailored by class to allocate costs more accurately to load profiles. Gas service rates for both residential and commercial customers feature a customer charge plus a per-therm or per-CCF energy charge, designed to recover distribution and commodity costs. Across classes, the Rate Advisory Committee has pursued reforms toward cost-of-service alignment, including seasonal differentials and limited decoupling mechanisms to stabilize revenues amid declining usage trends from efficiency gains. Adjustments overlay these base rates: the fuel factor, updated periodically (e.g., monthly or annually), reconciles embedded fuel costs in base rates against actual expenditures for generation and purchased power, passing variances directly to customers without markup. The regulatory adjustment covers ERCOT-related fees, transmission costs, and other mandated expenses, such as those from grid reliability mandates. In October 2025, the projected all-in residential electric cost averaged 12.6 cents per kWh, incorporating these elements. Base rates underwent a 4.25% increase effective February 1, 2024, following approval by the Board of Trustees on December 4, 2023, and City Council on December 7, 2023, to fund and debt service amid rising costs. This adjustment raised typical residential electric bills by approximately $4.45 monthly. No base rate hike was pursued for fiscal year 2025, providing temporary relief while council reviews remittances and reforms. Ongoing evaluations by external consultants, such as The Brattle Group, continue to refine structures for and cost recovery, with residential customers covering about 93-94% of allocated service costs as of recent studies.

Controversies and Criticisms

Reliability and Grid Integration Issues

CPS Energy's electric system reliability, measured by standard industry metrics such as the System Average Interruption Duration Index (SAIDI) and (), has generally aligned with peer utilities in recent years. For instance, in 2022, CPS Energy reported a SAIDI of 0.948 hours and a of 0.930 interruptions per customer, improvements from 2021 figures of 1.128 hours and 1.010 interruptions, respectively, amid ongoing recovery from prior weather events. These metrics exclude major events like Winter Storm Uri but indicate operational performance comparable to national averages, where SAIDI typically ranges from 1 to 3 hours annually. Winter Storm Uri in February 2021 exposed vulnerabilities in Energy's generation and supply chain, contributing to widespread outages across its service territory as shortages curtailed dispatchable capacity. The storm led to significant financial obligations, with Energy accruing approximately $350 million in unpaid energy purchases from suppliers at spiked prices, plus accruing interest, as of mid-2025. Post-event analyses highlighted failures in weatherization and fuel supply reliability, prompting Energy to implement enhanced preparation protocols, including generator safeguards and coordination with ERCOT for winter readiness. Ongoing grid integration challenges stem primarily from the planned retirement of aging dispatchable resources without fully mitigated replacements, raising concerns over ERCOT-wide reliability. In March 2024, CPS Energy notified ERCOT of indefinite suspensions for its V.H. Braunig gas-fired units 1, 2, and 3, totaling significant capacity, prompting ERCOT to pursue Reliability Must-Run (RMR) agreements to avert localized shortfalls. The Braunig Unit 3 suspension was advanced to March 2, 2025, with repairs potentially delayed until mid-August 2025, heightening summer peak risks when demand surges and renewables output varies. ERCOT assessments indicate these retirements could elevate outage probabilities during high-demand periods, underscoring tensions between transitioning to intermittent renewables—like CPS Energy's expanding portfolio—and maintaining firm capacity for . While CPS Energy's CEO has advocated against policies penalizing renewables, emphasizing gas supply failures in over intermittency, the loss of baseload units necessitates or alternative firm resources to mitigate integration strains.

Governance Accountability and Executive Practices

The CPS Energy Board of Trustees, composed of four appointed members, exercises oversight through guidance and strategic direction but lacks by ratepayers, relying instead on appointments by the City Council for accountability. This structure has drawn criticism for insulating governance from public scrutiny, as evidenced by failed 2020-2021 drives to amend the city charter for voter approval of , which proponents argued would enhance responsiveness to ratepayers amid rising costs and service failures. Board decisions, including executive pay approvals, occur in public meetings, yet evaluations often emphasize performance metrics set internally, prompting concerns over self-serving incentives. Executive practices have faced scrutiny for compensation structures perceived as generous relative to operational challenges, such as the 2021 Winter Storm Uri outages that exposed reliability gaps. and CEO Rudy Garza's base salary rose from $655,000 in 2022 to $742,000 in 2024 following a 13.2% increase approved by the board, citing fiscal accomplishments, with a further 4% adjustment to $771,680 effective May 2025. Critics, including local commentators, highlighted this amid broader 2021 lapses, where executive bonuses persisted despite billions in storm-related costs passed to customers and legal disputes over supplier defaults. Additional controversies include executive perks, such as over $200,000 spent on housing allowances for current and former leaders between 2019 and 2022, fueling perceptions of fiscal insensitivity during rate hikes. In 2021, an executive's ethnically insensitive remark about "Mexicans" in a workplace setting triggered an internal ethics complaint, underscoring lapses in professional conduct oversight. Recent retiree backlash over health plan changes for pre-2008 pensions, issued under Garza's tenure, further illustrates tensions in executive decision-making on legacy obligations, with the board defending adjustments as actuarially necessary despite regrets expressed by former leadership. These incidents reflect ongoing debates about aligning executive incentives with public interest in a municipally owned utility. In February 2025, a Bexar County jury found CPS Energy negligent in a 2021 natural gas explosion at a San Antonio home on the East Side, which severely injured residents Robert and Virginia Rymers due to a leak from corroded pipes neglected for decades. The verdict awarded the couple $109.5 million in damages, including $60 million for the woman's injuries and $49.5 million for her son's, after evidence showed CPS Energy failed to inspect or replace aging infrastructure despite known risks. A separate lawsuit filed in June 2025 by Fabian Garcia-Wells alleged a similar gas leak caused his home explosion, seeking over $1 million for disfiguring injuries and ongoing medical needs, claiming CPS Energy's maintenance lapses ignited natural gas accumulation. Worker safety incidents have included multiple . On July 23, 2024, a CPS Energy crew member died from an electric surge while restoring power during an outage in Bexar County, as reported by sheriff's deputies investigating the on-site fatality. More recently, on October 24, 2025, a line worker contracted for CPS Energy suffered an apparent at 175 feet elevation near , , leading to a fatal fall; authorities continue investigating the high-voltage line circumstances. Regulatory scrutiny resulted in a $24,900 penalty on February 28, 2024, for consumer-protection-related service violations, as tracked by enforcement records. CPS Energy has also faced employee lawsuits alleging workplace , such as Frederick Beebe's 2023 claim of race- and disability-based retaliation, though outcomes remain pending appellate review.

Achievements and Strategic Initiatives

Cost Efficiency and Customer Service

CPS Energy maintains residential electric rates averaging 12.18 cents per (kWh), lower than the statewide average of 15.32 cents/kWh and the national average of 16.26 cents/kWh for residential users. The utility's combined residential electric and gas bills rank among the lowest compared to other major U.S. cities, attributed to its municipal structure that avoids shareholder dividends and enables direct remittances to the City of . Operational efficiency is supported by programs like the Sustainable Tomorrow Energy Plan (STEP), which achieved cost-effective energy savings with a exceeding 1.0 in evaluations, reflecting effective demand-side management that reduces overall system fuel costs. Despite cost advantages, customer service satisfaction lags regional peers. In the 2021 J.D. Power U.S. Residential Customer Satisfaction Study, CPS Energy ranked last (12th out of 12) among utilities in the South-Large region, scoring below average in factors like billing, responsiveness, and problem resolution. Public complaints frequently cite delays in service requests, billing disputes, and unresponsive support, as evidenced by reviews on platforms like and filings. The utility provides multiple channels for issue resolution, including a 24/7 line and online forms, but these have not elevated satisfaction metrics to competitive levels.

Conservation Programs and Demand Management

CPS Energy's conservation efforts are anchored in the Sustainable Tomorrow Energy Plan (STEP), launched in 2009 to promote and reduce through customer incentives and rebates. The program initially targeted 771 megawatts of savings by 2020 but was recalibrated to achieve 410 megawatts of community demand reduction alongside 1 percent annual energy savings, focusing on residential, commercial, and industrial sectors via measures like equipment upgrades and behavioral adjustments. These initiatives defer capital investments in new generation capacity by lowering overall system load, with evaluations indicating avoided capacity costs through sustained peak reductions. Residential conservation programs under STEP offer rebates for high-efficiency HVAC systems, including up to specified amounts for heat pumps and air conditioners meeting minimum SEER2 and EER2 ratings, as well as incentives for attic insulation, pool pumps, and duct sealing. Customers can access no-cost home energy assessments to identify efficiency opportunities, alongside rebates for WiFi-enabled thermostats providing a one-time $85 payment plus $30 in summer bill credits for automated adjustments. Additional measures include the Green Shade Tree Rebate for planting shade trees to mitigate cooling loads and the Casa Verde program, which delivers free weatherization upgrades like insulation and sealing to income-qualified households, reducing energy loss without upfront costs. Demand management strategies emphasize response programs to curtail usage during peak periods, typically afternoons in summer when demand spikes due to . The residential Power Player initiative uses behavioral prompts and automated controls, such as remote setbacks, to incentivize voluntary reductions, while commercial and industrial requires load shedding commitments from June through September, yielding event-based curtailments that integrate with STEP goals. These efforts have consistently delivered around 250 megawatts of peak reduction per high-demand event, enabling stability without proportional increases in supply-side . Color-coded alerts guide customers on simple actions like adjusting thermostats and using fans, aligning daily habits with system needs during elevated demand. Overall, STEP's framework has driven measurable load reductions, with fiscal year evaluations confirming progress toward targets and gains that lower bills for participants while minimizing expansion needs. programs extend rebates for , , and HVAC retrofits, fostering broader adoption of demand-side resources as a cost-effective to generation.

Innovations in Resilient Energy Solutions

CPS Energy has pursued resilient energy solutions through its Vision 2027 strategic plan, which prioritizes operational evolution via innovation to enhance grid reliability, efficiency, and adaptability to growing demand and risks. This includes integrating advanced and generation technologies to mitigate outages and support ' ERCOT grid, where vulnerabilities have been exposed by events like Winter Storm Uri in 2021. A key initiative is the deployment of battery energy storage systems (BESS) for peak shaving, frequency regulation, and backup power. In September 2025, CPS Energy commenced operations of the Padua 1 facility, a 50 MW / 100 MWh system in Bexar County developed with Eolian, capable of discharging for two hours to stabilize the grid during high demand or disruptions. This aligns with broader BESS expansion, including the Alamo City BESS project—a 120 MW / 480 MWh installation under development since May 2025—to bolster ERCOT grid support and reduce reliance on peaker plants. To diversify , CPS Energy launched a clean project in July 2025 with Modern Hydrogen, aiming to generate via powered by renewables for grid-scale storage and dispatchable power, thereby enhancing flexibility against intermittent and output. This pilot addresses rising loads from population growth and , with potential to integrate into existing for long-duration reserve. Infrastructure hardening forms another pillar, exemplified by the $175 million Howard Road to San Miguel project, approved in August 2025, spanning 24.5 miles to interconnect CPS Energy and Electric Cooperative stations, reducing congestion and blackout risks in expanding suburbs. Complementing this, federal Grid Resilience and Innovation Partnerships () funding awarded $30 million in October 2023 supports advanced distribution management systems (ADMS) and distributed energy resource management systems (DERMS), enabling microgrid islanding, voltage support, and integration of customer-sited for localized resilience. Additionally, a March 2024 interagency agreement with explores microgrids and carbon-free resilient technologies, leveraging military-grade standards for civilian grid enhancements. These efforts reflect a pragmatic blend of storage, transmission upgrades, and emerging fuels, grounded in empirical needs for Texas' volatile climate and load growth, rather than unsubstantiated decarbonization mandates. By 2025, such projects have contributed to CPS Energy's reported investments exceeding $60 million in resiliency infrastructure, minimizing single points of failure while maintaining affordability.

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