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Hobbycraft

Hobbycraft is a British retail chain specializing in arts, crafts, and hobby supplies, founded in 1995 in by Warren Haskins as the country's first national-scale arts and crafts superstore. The company has expanded to become the United Kingdom's largest provider in the sector, operating 124 physical stores nationwide alongside a robust platform offering over 25,000 products ranging from and materials to supplies and papercraft tools. Initially backed by the Haskins family business, Hobbycraft was acquired by Bridgepoint in 2010, fostering further growth through store openings and digital enhancements, before being sold to Modella Capital in August 2024 for an undisclosed sum. Under its mission to encourage crafting among diverse demographics, Hobbycraft has achieved consistent revenue expansion, reporting £218.3 million in 2024 sales driven by own-brand products and pricing strategies, though adjusted EBITDA fell to £10.4 million amid operational investments. Employing over 2,000 staff, the emphasizes via in-store workshops and online tutorials, positioning itself as a key enabler of creative pursuits in a market historically dominated by smaller independents. Its defining strength lies in broad and product variety, supporting both hobbyists and professionals while navigating retail challenges through integration.

History

Founding and Early Development

Hobbycraft was founded in 1995 by Warren Haskins, the chairman of the family-owned Haskins Garden Centres chain. The company originated as an arts and crafts , drawing on Haskins' experience in through his business, which had been established since the . The first Hobbycraft store opened that year in , Dorset, located adjacent to a Haskins in the Longham area near . This initial outlet focused on providing a wide range of supplies for hobbies such as , needlecraft, and other creative pursuits, positioning itself as a specialized superstore format in the UK market. In its early years under Haskins family ownership, Hobbycraft expanded rapidly from this single location, capitalizing on growing interest in home-based crafting activities during the late and early . By 2010, the chain had grown to 47 s across the , establishing itself as the country's leading arts and crafts er through a strategy of large-format outlets in accessible retail parks. This period of development emphasized physical and product diversification to cater to over 250 categories, laying the for nationwide presence while headquartered in .

Expansion and Market Growth

Hobbycraft, founded in 1995 with its first store in , initially focused on regional expansion in before scaling nationally following its acquisition by Bridgepoint in 2010, which facilitated significant store rollout and infrastructure investment to establish it as the UK's leading arts and crafts retailer. The company pursued steady physical expansion through the 2010s, opening four stores in 2015 and planning eight to ten additional locations in 2016 amid a broader uptick in consumer interest in and crafts hobbies. By the early , this momentum continued, with seven new stores launched in the year ending February 2022, including sites in and , generating around 100 jobs and reflecting robust demand recovery post-pandemic restrictions. In 2023, Hobbycraft targeted seven further openings by year-end, bolstered by 8.9% total sales growth over the first 26 weeks to August, driven by both in-store and online channels. This pattern persisted into 2024 with five new stores, culminating in , and plans announced for seven more in 2025, expanding the network toward 124 locations across , , , and . Market growth paralleled this store expansion, with revenue rising to £203.1 million in the ending February 2022—11.4% above pre-pandemic levels after April 2021 reopenings—and further to £218.3 million the next year at 3.4% growth, underscoring sustained consumer engagement in crafting despite economic pressures. These figures indicate Hobbycraft's increasing in a sector benefiting from hobbyist trends, though physical store emphasis has coexisted with digital sales comprising a growing share.

Ownership Transition to Modella Capital

In August 2024, Bridgepoint sold its majority stake in Hobbycraft to Modella Capital, a specialist boutique focused on and sectors. The transaction, which signed and closed on August 23, 2024, marked the end of Bridgepoint's 14-year ownership period, during which it had acquired the retailer in 2010. Financial terms of the deal were not publicly disclosed. Bridgepoint had initiated the sale process in February 2024 amid a broader portfolio review, seeking to realize returns on its investment in the UK's largest arts and crafts retailer. Modella Capital, founded as a investment firm providing and financing to underperforming or transitional businesses, viewed Hobbycraft as a strategic fit for its portfolio, citing the company's established market position and potential for operational enhancements. At the time of the acquisition, Hobbycraft reported fiscal year 2024 sales of £216 million and adjusted EBITDA of £10.4 million, reflecting steady performance in a competitive retail landscape. The transition aligned with Modella Capital's emerging strategy of consolidating high street retail assets, as evidenced by subsequent acquisitions such as in February 2025. Under new ownership, Hobbycraft's leadership, including CEO Alex Willson, continued to emphasize digital and physical channel integration, though early post-acquisition challenges prompted considerations by March 2025. This shift from Bridgepoint's growth-oriented model to Modella's turnaround-focused approach introduced a new phase of strategic oversight for the retailer.

2025 Restructuring and Store Closures

In April 2025, Hobbycraft announced a restructuring plan through a Company Voluntary Arrangement (CVA) to address operational challenges and ensure long-term viability, proposing the permanent closure of nine underperforming stores out of its then-126 UK locations and affecting approximately 126 jobs. The CVA, approved by creditors, compromised lease terms at 27 sites while securing the future of at least 99 stores and 1,800 positions, with the company continuing to trade during the process. The closures targeted sites with low and high operational costs amid broader sector pressures, including rising expenses and a shift toward , despite overall sales growth in prior years. Hobbycraft entered the CVA formally on May 13, 2025, enabling rent negotiations with landlords at additional branches to reduce financial strain without further immediate shutdowns. The confirmed closures occurred primarily in August and September 2025, with "everything must go" sales launched at affected stores:
  • Bromborough (August 2025)
  • Southport (August 2025)
  • Stratford-upon-Avon (August 2025)
  • Wigan (September 4, 2025)
  • Maidenhead (September 18, 2025)
  • Chichester (September 18, 2025)
  • Crayford (September 20, 2025)
  • King's Lynn (September 22, 2025)
  • Stafford (September 2025)
This rationalization of the physical estate aligned with industry trends, where retailers like prioritize sustainable locations and digital channels over unprofitable high-street presence, following an 80% profit decline to £393,000 in the year ending February 2024 due to elevated costs despite revenue increases.

Business Operations

Product Range and Categories

Hobbycraft's product range centers on supplies for creative pursuits, encompassing , crafts, textiles, and kits designed for both beginners and experienced makers. The assortment emphasizes practical materials and tools, with an emphasis on affordability and variety, including own-brand items alongside third-party products. As of 2023 listings, the retailer maintains extensive inventories across core categories, supporting activities from and to model . The art supplies category includes dedicated subranges for (799 items, such as pencils and sketchbooks), acrylic painting (997 products, featuring paints, mediums, and canvases), watercolour painting (571 items, with brushes and papers), colouring (415 options like markers and books), (344 sets and pigments), (110 tools and inks), and model making materials. These offerings cater to diverse techniques, with own-brand lines providing high-quality, budget-oriented paints, brushes, easels, and pens suitable for studio or home use. Sewing and fabric selections feature over 1,400 options, including , , and patterned fabrics by the for dressmaking, , and , alongside threads, needles, machines like the Hobbycraft 19S model, kits, and patterns. and supplies comprise yarns in various weights and fibers, hooks, needles, patterns for garments and accessories, and complete kits for projects like scarves and throws. Hobbies and games products extend to specialized kits, including plastic model kits for , cars, bikes, tanks, and ships (available in skill levels from beginner to advanced), jewellery making beads and findings, art and craft kits for children, and making molds and waxes, clay sculpting tools, and puzzles. Essential craft materials provide foundational items such as , , foam sheets, felt, glues, and basic tools, enabling foundational projects across mediums. Complementary ranges include papercraft supplies (e.g., cardstock and dies), tools, decorations, and crafts, often tied to seasonal or event-based kits. Craft books and instructional guides cover techniques in , stitching, , , , and general DIY, with over 238 book titles and related kits.

Retail Channels and Distribution

Hobbycraft employs a multi-channel retail approach, primarily through its network of physical superstores and an established e-commerce platform. As of September 2025, the retailer operates approximately 100 stores across the United Kingdom, concentrated in out-of-town retail parks and shopping centres to facilitate larger footprints for product displays and customer workshops. These brick-and-mortar locations emphasize experiential shopping, including in-store crafting sessions and product testing, which complement the tactile nature of arts and crafts purchases. The company's online channel, accessible via hobbycraft.co.uk, integrates seamlessly with physical operations through click-and-collect services—free for orders over £10—and options, with free standard shipping on purchases exceeding £25. This strategy gained prominence during the , when online sales surged by 200% from pre-lockdown levels, reflecting sustained demand for home-based crafting. In August 2025, Hobbycraft expanded its channels by announcing Hobbycraft TV, a shoppable service launched on September 4, 2025, broadcasting on Freeview Channel 97 and available online, featuring tutorials with direct purchasing capabilities to drive impulse buys. Distribution logistics are centralized at a dedicated facility in , , which was established to support both store replenishment and online order fulfilment following a relocation from . This warehouse handles picking, packing, and dispatch for the retail network, enabling efficient inventory flow across channels and accommodating peak demand periods such as seasonal crafting events. The setup facilitates rapid click-and-collect readiness, often within one hour for available items, enhancing customer convenience in the competitive crafts market.

Supply Chain and Sourcing

Hobbycraft sources products from over 100 international suppliers across 17 countries, with imports accounting for approximately 32% of its inventory. Primary sourcing regions include Asia, the United States, and Europe, with an increasing proportion of lines originating from the Far East to support cost efficiency and product variety. The company manages these global partnerships through a dedicated global sourcing team, led by Head of Global Sourcing Stuart Macdonald as of 2020, focusing on balancing lead times, quality, and inventory optimization. Ethical and sustainable sourcing forms a core pillar of Hobbycraft's operations, with a zero-tolerance policy toward modern and forced labor enforced via Sedex membership for supplier audits, unannounced factory visits, and termination of non-compliant relationships. All factories undergo independent (ESG) audits every two years, as confirmed in 2021 parliamentary correspondence addressing risks in regions like . For timber and derived products, Hobbycraft holds FSC promotional licensing to ensure responsible sourcing. initiatives target progressive suppliers to reduce waste, emissions, and non-recyclable packaging, with goals including 25% packaging-free products by the end of 2024. The emphasizes operational stability, partnering with providers like Ligentia to handle imports and ensure timely arrival amid variable global lead times. tools from Slimstock enabled a 20% reduction without service disruptions, accommodating sourcing delays. Distribution occurs from a central facility in Burton-upon-Trent, , comprising 213,240 square feet, acquired in 2012 and sold to Cabot Properties for £20 million in 2019. This hub supports store replenishment and fulfillment, with return journeys used for waste segregation to minimize environmental impact.

Financial Performance

Hobbycraft's revenue demonstrated resilience and gradual growth following the , driven by expanded online sales and store reopenings. In the financial year ending , total revenue reached £193.6 million, supported by a 19% surge in amid lockdowns. dipped to £176.9 million in FY21 due to store closures but rebounded 14.8% to £203.1 million in FY22 as physical resumed. This upward trajectory continued, with revenue approximating £211 million in FY23 and climbing to £216 million in FY24, reflecting modest annual increases amid broader sector challenges. Profitability trends have been more volatile, with adjusted EBITDA providing a measure of underlying operational at £10.4 million in FY24, signaling sustained earnings capacity before non-cash items. In contrast, statutory pre-tax profit plummeted 80% to £393,000 in FY24 from £2 million in FY23, attributable to exceptional costs from restructuring initiatives and heightened inflationary pressures on wages, energy, and supply chains. These margins reflect the retailer's exposure to cost-headwind dynamics, despite revenue expansion, highlighting the distinction between top-line growth and bottom-line pressures in a high-inflation environment.

Key Financial Challenges and Metrics

Hobbycraft experienced a sharp decline in profitability for the financial year ending February 18, 2024, with pre-tax profits falling 80% to £393,000 from £2 million the prior year, despite reported revenue growth and margin improvements. This downturn was attributed to elevated operating expenses, including investments in digital infrastructure and supply chain enhancements, amid broader retail sector pressures such as the cost-of-living crisis and rising input costs. In response to persistent financial strain, Hobbycraft entered a Company Voluntary Arrangement (CVA) on May 13, 2025, a formal insolvency procedure aimed at restructuring debts and avoiding liquidation while continuing operations. The CVA facilitated the closure of underperforming stores, with nine locations shuttered between August and September 2025—following an earlier round of nine closures affecting 126 jobs—potentially impacting up to 250 positions overall, though safeguarding 99 stores and 1,800 jobs. These measures were driven by escalating rental and operational costs, intensified competition from online pure-plays, and a 58% surge in e-commerce sales that reduced reliance on physical retail footprints. Key metrics underscore these challenges: for the year ended February 28, 2022, reached £203.1 million with adjusted EBITDA of £15.0 million, reflecting post-pandemic recovery with sales 11.4% above pre-2021 levels. By contrast, the 2024 highlighted vulnerability, with margins compressed despite expansion, signaling inefficiencies in cost management and overexposure to high-street economics. Additional pressures included increased shipping expenses and legacy issues like unfavorable warehouse leases, exacerbating cash flow constraints under new ownership by Modella Capital, which acquired the company in late 2024 and initiated further in March 2025.

Corporate Structure

Leadership and Governance

Hobbycraft's leadership is headed by Alex Willson, who assumed the role following the departure of Dominic Jordan in February 2025. Jordan had served as CEO since April 2018, overseeing expansion and the transition to Modella Capital ownership. Willson, a British national born in January 1977 with prior experience at , focuses on operational resilience amid restructuring efforts. As a owned by Modella Capital since its acquisition on August 27, 2024, Hobbycraft's governance is directed by a responsible for long-term strategy, stakeholder interests, and compliance with Section 172 of the Companies Act 2006. The board, which includes directors such as Matthew Davies and Joseph Price (Managing Director at Modella Capital), approves key policies and receives regular updates from executive leadership, including the CEO and . Governance structures feature specialized committees to manage risks and operations. The Governance Steering Committee, chaired by the , convenes quarterly to oversee compliance, tax strategy, and mitigation of corporate risks, reporting directly to the board and . Additional bodies include the Remuneration Committee and Diversity and Inclusion Committee, supporting decisions on employee matters and sustainable growth. The board's Section 172 statement emphasizes balanced consideration of stakeholders—such as over 2,000 colleagues, customers, suppliers, and shareholders—through mechanisms like employee surveys, supplier dialogues, and reporting, with approvals documented as of August 10, 2024.

Employment and Workforce Practices

Hobbycraft employs approximately 2,400 people across its operations as of 2024. The company maintains a zero-tolerance policy toward modern slavery and forced labor in its and supply chains, conducting supplier audits via Sedex and factory visits, with termination of relationships upon discovery of violations. Recruitment emphasizes hiring passionate individuals with an affinity for crafts and , alongside adherence to a prohibiting visible tattoos, facial piercings, trainers, and vibrant hair colors. In 2014, Hobbycraft implemented a at its Burton store requiring non-native English speakers to use English during working hours, prompting concerns over potential against foreign staff and risking legal repercussions under employment law. Employee development includes the programme, launched in 2020, which provides advanced training to store staff in skills, enabling participation in product and launches of over 50 new items by June 2024. However, employee reviews on platforms like and frequently cite inconsistent or inadequate training, particularly in customer service, leading to feelings of underpreparation among staff. Hobbycraft operates an Equality, Diversity, Inclusion, and Belonging (EDIB) committee to promote diversity in recruitment, advertising, products, and content, with annual gender pay gap reporting to monitor disparities. In February 2024, a Black customer alleged racial profiling at a store when staff refused to sell him paint, citing suspicions of intended graffiti use despite his explanation of legitimate purposes, highlighting potential gaps in equitable service practices. Workforce practices have drawn in employee for unrealistic sales targets, such as swipe and sign-up quotas, contributing to reported pressure, understaffing, and instances of managerial or lack of , though the company has been recognized for colleague initiatives in sustainability reports. Hobbycraft predominantly hires part-time or low-hour staff, providing at least four weeks' notice for shifts.

Reception and Impact

Market Position and Achievements

Hobbycraft holds a dominant position as the United Kingdom's largest and crafts retailer, operating a multi-channel model with physical stores and that faces limited direct competition in the sector. The company maintains over 100 locations nationwide alongside a robust online platform, enabling broad accessibility for hobbyists and crafters. This scale has solidified its leadership in a characterized by fragmented smaller competitors and general merchandise chains with narrower craft selections. Key achievements include sustained revenue expansion, with total sales reaching £216 million in the fiscal year 2024, reflecting resilience amid economic pressures. Post-pandemic recovery efforts yielded adjusted EBITDA of £15.0 million in one recent period, supported by an 11.4% sales increase over pre-2021 levels following store reopenings. Hobbycraft has also marked significant charitable milestones, raising £3.5 million for through customer micro-donations and partnerships, surpassing earlier targets of £2 million in 2021 and £3 million by 2023. The retailer has garnered recognition for operational and social contributions, including wins in the 2021 Best of Craft Awards for categories such as Best Art Product, alongside CSR and business charity honors like 250 award and silver for its partnership with . In 2024, it received Best Companies accolades, including a Lifetime for employee commitments. These accomplishments underscore Hobbycraft's brand strength and community impact within the crafts sector.

Criticisms and Operational Challenges

Hobbycraft has encountered significant operational challenges, including a series of store closures driven by economic pressures and retail restructuring. In April 2025, the company announced the closure of nine stores across the by mid-July, resulting in up to 126 job losses, as part of efforts to address , escalating operational costs, and disruptions that have strained profitability. This followed a prior round of nine closures that similarly impacted 126 positions, reflecting broader difficulties in maintaining physical retail footprints amid shifting consumer preferences toward and high overheads from large premises. logistics, involving sourcing from , the , and , have posed ongoing hurdles in ensuring timely stock replenishment to meet demand without excess inventory costs. Criticisms of Hobbycraft include isolated incidents of perceived discriminatory practices, such as a February 2024 case where staff at a store refused to sell spray paint to a 32-year-old black man shopping with his young son, citing concerns he might use it for graffiti despite his age exceeding legal purchase restrictions. Customer complaints have centered on inconsistent service, with reports of rude in-store staff, delayed deliveries, and unhelpful complaint resolution processes. Employee feedback reveals issues like a blame-oriented management culture, frequent redundancies, understaffing leading to long hours, and challenges such as blocked recruitment and supplier payment delays affecting stock availability. These factors have contributed to perceptions of operational inefficiency, though overall customer ratings remain mixed, with some praising resolution of specific issues.

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