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Jisc

Jisc is not-for-profit digital, data, and technology agency dedicated to supporting , , and innovation sectors through the provision of , , and strategic guidance. Established in 1993 as the Joint Information Systems Committee (JISC) by the higher and funding councils, it has evolved into a that acts on behalf of the UK's and community to advance . Headquartered in , Jisc operates as a with subsidiaries including Jisc Services Limited and Jisc International APAC Pte Limited, and its board includes senior leaders from universities, colleges, and industry. At its core, Jisc's mission is to harness and data to transform how knowledge is created, shared, and applied, enabling the to lead in digital advancements for and . It provides essential infrastructure such as the Janet Network, the 's connecting over 20 million users daily, along with cyber security services, cloud solutions, and resources. Additionally, Jisc serves as the designated data body for in , collecting and disseminating key through partnerships like the Higher Education Statistics Agency (HESA). Funded primarily by contributions from UK higher and further education funding bodies—such as Research England, the Office for Students, and the Scottish Funding Council—Jisc generates significant cost savings for its members, estimated at over £500 million annually through collective procurement and shared services. Membership is open to eligible education and research organizations, fostering collaboration on initiatives like digital capability frameworks, trend intelligence, and innovation programs that address sector-wide challenges in areas such as artificial intelligence, open research, and sustainability. Through these efforts, Jisc continues to play a pivotal role in making UK education and research more efficient, inclusive, and globally competitive.

Overview

Mission and Purpose

Jisc operates as a dedicated to harnessing the power of and to transform how knowledge is created, shared, and applied across the UK's and sectors. Its core purpose is to provide shared digital infrastructure, services, and expertise that enable universities, colleges, and research institutions to thrive in a digital environment, fostering innovation and efficiency. Central to Jisc's mission is the vision of leading , , and through advanced digital technology and usage, ultimately improving lives via technology-enhanced and . This involves offering sector-wide leadership in by delivering intelligence, frameworks, tools, and community-building initiatives that empower these communities to address evolving challenges. Jisc's scope specifically encompasses support for (HE), (FE), and research communities throughout the , ensuring equitable access to transformative digital solutions. Evolving from its origins as a funding council committee, Jisc has grown into an entity focused on these objectives.

Key Facts and Scope

Jisc was established as the Joint Information Systems Committee (JISC) in to provide advisory support on information systems to higher education funding bodies. It was renamed Jisc in 2012 when it transitioned to become an not-for-profit . The organization operates as a , registered in with company number 05747339 and number GB 197 0632 86. It has subsidiaries including Jisc Services Limited and Jisc International APAC Pte Limited. Headquartered at 4 Portwall Lane in , , Jisc maintains additional offices in , , and Abingdon (). As a registered charity (number 1149740 in , SC053607 in ), it focuses on delivering digital infrastructure and services across the . Jisc supports the 's (HE), (FE), and sectors, connecting over 20 million users through its Network while serving thousands of institutions nationwide. The current chief executive officer is Heidi Fraser-Krauss, appointed in September 2021.

History

Formation and Early Development (1993–2000)

The Joint Information Systems Committee (JISC) was established in 1993 by the UK's funding councils as an advisory body to coordinate national (IT) services across the sector. Its formation addressed the growing need for centralized support in leveraging emerging digital technologies to enhance , learning, and in universities. To manage operational aspects, JISC Services Limited was incorporated on 10 as a private , providing a legal framework for implementing initiatives while remaining accountable to the funding councils. JISC's early mandate centered on developing shared digital resources for libraries, networking , and provision to , with a focus on fostering innovative use of () for educational and purposes. This included promoting collaborative access to electronic content and connectivity solutions that could scale across institutions, reducing duplication and enhancing efficiency in resource utilization. By prioritizing national-level coordination, JISC aimed to build a foundational that supported the sector's transition to networked environments. Among its key initiatives, JISC assumed responsibility for the (Joint Academic Network) in 1993, building on precursor projects managed by the Joint Network Team since the network's inception in 1984, to provide high-speed connectivity for academic collaboration. Additionally, JISC launched early developments through the Electronic Libraries (eLib) Programme in 1995, funded at £15 million over three phases in response to the Follett Report on library infrastructure, which supported projects for digitizing collections, improving access to electronic journals, and developing tools for resource discovery and preservation. These efforts established prototypes for shared scholarly resources, such as subject gateways and hybrid library models, influencing subsequent national strategies for digital content. JISC's scope expanded in 1995 when the Department of Education for (DENI) became a full funding partner, integrating Northern Irish higher education institutions into its coordinated services. Further growth occurred in 1999 with the extension of JISC's remit to encompass (FE) institutions, enabling broader application of its networking and digital resource programs across post-16 education in England, , , and . This inclusion marked a pivotal step in aligning IT support with the diverse needs of the UK's education landscape during the late 1990s.

Expansion and Independence (2001–2015)

Following the extension of its services to (FE) institutions in April 2000, Jisc focused on and during the early , connecting over 400 FE colleges to the network at speeds of at least 2 Mbps as part of the National Learning Network (NLN) initiative. This £74 million, three-year program, funded by the Further Education Funding Council, aimed to enhance access for approximately 4 million FE students and 140,000 staff by March 2003, with no initial charges for JANET usage to encourage adoption. Regional Support Centres (RSCs) were established to provide localized networking support, addressing the unique needs of FE while integrating it into Jisc's broader ecosystem for (HE) and . Throughout the , Jisc expanded its portfolio of innovation programs and infrastructure services, funding nearly 1,000 projects by 2010 to promote adoption across education. Key initiatives included the e-Learning Programme (2004–2009), which supported the development of virtual learning environments, reusable learning objects, and institutional embedding of tools to improve teaching and learner experiences. Complementing this, the Digitisation Programme (2004–2015) created extensive online collections of historical and cultural content, making millions of pages accessible for educational use and fostering collaborations between universities, libraries, and archives. The network also saw upgrades, evolving into a high-capacity backbone that underpinned collaborations and e-learning, while Jisc Collections streamlined of resources, saving institutions significant costs. These efforts reflected Jisc's growing role in addressing technological opportunities and sector demands for enhanced infrastructure. By the late 2000s, Jisc's complex —operating through sub-committees and affiliated companies under funding councils like HEFCE—faced scrutiny amid economic pressures and evolving sector needs. The 2011 Wilson Review, commissioned by HEFCE and chaired by Professor Sir Alan Wilson, praised Jisc's achievements but recommended simplification, refocusing on core priorities such as , services, and strategic innovation, while exploring sustainable models like subscriptions alongside grants. In response, Jisc underwent a major restructuring in 2012, becoming an independent on 1 August, with a unified board and streamlined operations to enhance , , and alignment with HE and FE priorities. This transformation marked Jisc's shift from an advisory committee to a self-sustaining not-for-profit entity, better positioned to deliver long-term digital support amid cuts.

Recent Transformations (2016–Present)

In 2018, Jisc faced a significant funding cut from the , which necessitated reviews of its services to ensure sustainability and alignment with sector needs. This reduction impacted the provision of essential IT services to colleges in , leading to a shift where institutions were required to contribute financially, prompting broader evaluations of . A series of strategic mergers followed to strengthen Jisc's capabilities in support services and data management. In January 2019, Jisc merged with Eduserv, integrating services such as the and Chest software licensing to enhance foundation-level digital infrastructure for the . In May 2020, Jisc merged with the Careers Services Unit (HECSU), incorporating graduate outcomes and careers guidance to bolster student employability resources. The most transformative merger occurred in October 2022, when Jisc integrated the Statistics Agency (HESA), creating a unified and directorate that improved and for policy and research. Under new leadership, Jisc appointed Heidi Fraser-Krauss as in September 2021, emphasizing innovation and responsiveness to educational needs. Recent initiatives have focused on emerging technologies, including () for and administrative , as outlined in Jisc's 2023 in tertiary education report. Cybersecurity enhancements include the launch of a 24/7 Security Operations Centre in 2024 to monitor and respond to threats in . efforts have advanced through the Next Generation initiative, promoting collaborative, cost-effective publishing models. In August 2024, Jisc ceased activity on the X (formerly ) due to evolving policy considerations, retaining profiles only to prevent identity misuse. Jisc's 2023–2025 strategy prioritizes data-driven transformation, leveraging merged data assets for enhanced , and in digital services, including a net zero roadmap verified to standards. This approach integrates maturity models tailored for and supports sector-wide resilience against financial and technological challenges. In 2025, Jisc published the "Student perceptions of 2025" report, surveying student views on usage and concerns, and launched a library lens toolkit to empower academic . Additionally, in October 2025, Jisc formalized a with the Association of Colleges to accelerate in .

Organizational Structure

Leadership and Governance

Jisc's leadership is headed by Heidi Fraser-Krauss, who has overseen the organization's strategic direction since her appointment in September 2021, following the retirement of her predecessor Paul Feldman. The executive leadership team comprises key roles essential to Jisc's operations, including Bella Abrams as Group , Nicola Arnold as , Alice Colban as Deputy Chief Executive and , Jayne Davies as Managing Director for Customer and Sector Enablement, Liam Earney as Managing Director for and and of Digital Resources, Robin Ghurbhurun as UK Managing Director for and Skills, Nations, Advice and Training, and Rob Phillpotts as . The Board of Trustees, which provides strategic oversight, consists of 17 members including one observer, drawn from , , , and industry sectors to ensure diverse representation. Chaired by Professor Paul Boyle, Vice-Chancellor of , since January 2021, the board includes figures such as Deputy Chair Debra Gray, Principal and CEO of Hull College, and other senior leaders like Professor Koen Lamberts, President and Vice-Chancellor of the , and Simon Hewitt, Principal of Dundee and Angus College. Nominations to the board are made by member organizations including the Association of Colleges, GuildHE, and , with additional trustees appointed for expertise in areas like commercial strategy and employability. As a registered charitable ( numbers 1149740 in , and SC053607 in ), Jisc is accountable to the Charity Commission, with the board responsible for approving annual reports, , and strategic plans to maintain and transparency. The board is supported by specialized committees, including the Audit & Risk Committee, which oversees financial reporting, , and internal s; the Finance & Treasury Committee, which reviews investment strategies and financial performance; and the Nominations & Governance Committee, which handles trustee appointments and promotes board to enhance . These sub-groups meet regularly—typically three to four times annually for audit and risk matters—to ensure robust , sector alignment, and effective .

Operational Framework

Jisc operates through a divisional structure organized around key functional areas, with core teams dedicated to digital infrastructure, content services, and innovation and advisory support. The Executive Leadership Team oversees these divisions, ensuring alignment with strategic priorities. For instance, the technology and innovation division, led by the , focuses on developing secure and high-performance solutions, including management of the network as the UK's national research and education network. Content services are handled by the and directorate, which manages digital resources, software licensing, and initiatives. Meanwhile, advisory and innovation teams, under the and Skills directorate, provide training, digital capability guidance, and sector-wide insights. The organization's headquarters is located in , serving as the central hub for strategic decision-making and overall operations. Regional offices extend Jisc's reach across the , with locations in supporting policy engagement and advocacy, focusing on data-related activities, and dedicated to research support and collaboration. Additional offices in cities such as , , , and Newcastle facilitate localized engagement with further and higher education institutions nationwide. This distributed network enables responsive service delivery tailored to regional needs while maintaining national coherence. Jisc fosters extensive partnerships to enhance its operational effectiveness, collaborating closely with (UKRI) on policies and research data management, as well as with funding councils including the Association of Colleges (AoC), GuildHE, and . Internationally, Jisc works with bodies like GÉANT, the pan-European research and education network, to advance global connectivity and technology sharing, such as through expansion and frameworks. These alliances leverage shared expertise to address sector-wide challenges in digital infrastructure and . At scale, Jisc manages over 9,000 JiscMail mailing lists, facilitating discussions and collaborations among more than a million unique users in education and communities. The employs approximately 1,300 as of 2025, distributed across its divisions and offices to support these extensive operations. Following mergers with the Higher Education Careers Services (HECSU) in 2020 and the Higher Education Statistics Agency (HESA) in 2022, Jisc has integrated these entities to create unified data platforms for enhanced and . This includes the establishment of a dedicated and statistics directorate, incorporating HESA's expertise to deliver tools like the HESA Data Platform and Heidi Plus for sector-wide data visualization and insights. These integrations streamline data flows, enabling more efficient support for providers in areas such as outcomes and institutional performance metrics.

Services

Digital Infrastructure and Connectivity

Jisc's digital infrastructure and connectivity services form the foundational backbone for education and institutions, enabling high-speed, secure exchange and . Central to this is the network, the 's established in the , which provides resilient, high-capacity connectivity to over 20 million users across , colleges, and organizations. By 2025, JANET has been upgraded to support backbone capacities exceeding 400 Gbps through advanced fiber optic technologies, ensuring low-latency performance for data-intensive applications such as large-scale simulations and remote . This network connects 18 regional networks, facilitating seamless peering with global research infrastructures. Complementing JANET is eduroam UK, a service managed by Jisc since 2004, which allows users to access secure using a single set of credentials across participating institutions. This service extends to over 10,000 hotspots worldwide in more than 100 countries, supporting mobile researchers, students, and staff with encrypted connections for uninterrupted access during travel or inter-institutional visits. Eduroam UK integrates with JANET's infrastructure to provide resilient via servers, minimizing downtime and enhancing user mobility without additional costs to members. Jisc also delivers specialized cybersecurity services tailored to the education sector, including the Jisc Assurance , which offers vulnerability scanning, testing, and compliance certification to identify and mitigate risks. For incident response, Jisc operates a dedicated Incident Response Team (CSIRT), providing 24/7 monitoring, threat intelligence, and coordinated support against sector-specific attacks such as targeting academic networks. These offerings are bolstered by Jisc's Security Operations Centre, which employs proactive threat detection to safeguard JANET-connected environments. In the realm of cloud and compute resources, Jisc brokers access to cloud solutions, enabling institutions to combine on-premises systems with public cloud providers like AWS and for scalable storage and processing. Additionally, Jisc facilitates (HPC) capabilities through negotiated agreements with leading providers, granting research teams cost-effective access to supercomputing clusters for computationally intensive tasks such as AI modeling and genomic analysis. These services prioritize interoperability with , ensuring secure, high-bandwidth data flows for hybrid workflows.

Content and Data Services

Jisc Collections serves as the central negotiation and licensing service for in higher and , securing over 300 agreements with publishers and vendors for e-books, journals, databases, and software tools such as those from , , and . These national licenses enable affordable, collective access to essential resources, with Jisc negotiating terms that delivered over £500 million in savings for member institutions in the 2023/24 financial year through discounted pricing and extended access rights. The Archives Hub provides a free online search portal for archival collections, aggregating descriptions from over 390 institutions including , museums, and specialist repositories, covering subjects from and arts to and . It offers access to more than 2.8 million descriptions of physical and archives, with features like advanced search filters, image previews, and links to digitized content, updated daily to support research discovery. Complementing this, Library Hub Discover functions as a union catalogue for library holdings across over 200 and academic, national, and specialist , enabling searches of nearly 50 million bibliographic records for books, journals, and rare materials. This service includes content and facilitates interlibrary loans, enhancing resource sharing without duplicating archival focus. Jisc supports compliance through the Open Policy Finder, a consolidated platform that succeeded the Services in 2024, providing searchable summaries of journal, publisher, funder, and institutional policies on archiving, article processing charges, and rights. It aids authors and institutions in meeting mandates like those from by checking compliance for specific outputs and offering tools for book policies, promoting equitable and sustainable publishing. Additionally, Jisc's Historical Texts service, which digitized over 170,000 historical books from the 15th to 19th centuries, was retired on 31 2024, with its content preserved and accessible via alternative licensed platforms like Early English Books Online. Following the 2022 merger with the Higher Education Statistics Agency (HESA), Jisc enhanced its data services portfolio, integrating official student and graduate data to deliver analytics tools for higher education providers. These include the Graduate Outcomes survey, which tracks employment, further study, and skills outcomes for over 400,000 graduates annually, revealing that 88% of the 2022/23 cohort were in work or study 15 months post-graduation. Jisc also offers tailored datasets and dashboards for student enrollment analytics, retention metrics, and research performance indicators, enabling institutions to benchmark against sector-wide data while adhering to privacy standards.

Advisory and Support Services

Jisc provides a range of advisory and support services designed to assist UK higher and further education institutions in adopting and optimizing digital technologies, with a focus on enhancing user experience and institutional capabilities. These services include specialized tools for data-driven decision-making, secure access management, community communication platforms, and expert guidance on emerging digital challenges. By offering these resources, Jisc enables educational providers to address practical needs in teaching, research, and administration while promoting ethical and sustainable practices. One key service is the platform, which integrates data from various student information systems to create intuitive dashboards for monitoring student engagement and retention. This tool processes , engagement metrics, and academic performance data to provide actionable insights, allowing educators to identify early and implement targeted interventions. Features include module-level visualizations, an monitoring system for hybrid learning environments, and a student-facing for on progress. Launched in 2015 and co-developed with the sector, the platform was upgraded in January 2024 to improve speed, scalability, and usability, with further enhancements unveiled in January 2025 at the . These updates emphasize data privacy and integration with broader institutional systems, supporting improved student outcomes and . Jisc also manages Open Athens and the UK Access Management Federation (UKAMF) to facilitate secure, access to over 1,000 licensed resources for and communities. Open Athens serves as a management solution, allowing users to authenticate once via their institutional credentials to access library content, journals, and applications both on- and off-campus, without requiring VPNs or multiple logins. It integrates with systems like and SAML protocols, offering flexible user group management and usage analytics to optimize resource allocation. Complementing this, the UKAMF provides a framework using SAML standards for seamless authentication across over 300 service providers, including more than 100 Jisc-negotiated licenses, and is adopted by over 95% of institutions. Together, these services reduce access barriers, enhance security through ISO 27001 certification, and support efficient resource discovery in line with international standards like eduGAIN. Another essential support tool is JiscMail, an email-based service that fosters collaboration among and communities. It hosts more than 9,000 covering diverse topics, serving over 1 million unique subscribers including researchers, educators, and professional staff. The platform supports both discussion lists for and announcement lists for targeted information sharing, with features like searchable archives, unlimited message lengths, and file attachments to facilitate knowledge exchange. Widely used in education and , JiscMail enables sector-wide networking without the need for additional software, promoting efficient communication on scholarly and administrative matters. Jisc's advisory programs deliver tailored guidance on digital strategy, AI ethics, and , supplemented by opportunities and calls. The digital strategy toolkit helps institutions assess and develop their digital capabilities through self-assessment tools and workshops like Vision for Change, enabling strategic planning for technology integration. On AI ethics, Jisc offers a pathway toward responsible AI use, including principles for fairness, , and societal impact, along with modules on recognizing AI bias, maintaining in an AI era, and ethical deployment in . Sustainability guidance includes Vision for Sustainable Change workshops that align digital practices with environmental goals, promoting inclusive strategies to reduce carbon footprints in education. These programs are supported by discounted or free courses on topics like cyber security and employability skills, accessible via Jisc's learning platform. Additionally, Jisc runs calls through initiatives like the strategic innovation programmes, providing grants for projects in , such as AI foundation models for research and persistent identifier adoption, to drive sector-wide advancements.

Funding and Impact

Funding Mechanisms

Jisc's primary funding derives from contributions by UK higher education (HE) and further education (FE) funding bodies, which account for the majority of its resources through grants and donations. In the year ended 31 July 2024, these sources provided £71.7 million, representing 48% of total income, including allocations from Research England at £27.6 million, the Office for Students (OfS) at £15.2 million, the Department for Education at £15.0 million, the Scottish Funding Council (SFC) at £8.1 million, and the Higher Education Funding Council for Wales (HEFCW) at £2.0 million. These funds support core operations and are allocated based on outcome agreements with funders, ensuring alignment with national education and research priorities. Membership subscriptions form another key pillar, particularly from HE providers across the and FE colleges in , totaling £12.9 million in 2023/24, with broader member-related income (including charitable activities and trading with members) contributing around 32% of total income. HE subscriptions are calculated on a banded basis reflecting institutional size and income, while FE subscriptions were introduced in 2019 following adjustments. Additional revenue streams include trading activities such as connectivity services (£16.1 million) and trust and identity services (£12.9 million), brokered licensing deals with publishers like and , and participation in and international projects, contributing £29.0 million (20%) from other trading in 2023/24. Since attaining charitable status in , Jisc has also received minor charitable donations, though these remain a small proportion of overall . Jisc's annual budget stood at approximately £149 million in total income for 2023/24, with resources allocated across key areas including infrastructure (35% of expenditure on connectivity via the Janet network), content and licensing (8% on libraries, learning resources, and research, supplemented by £217 million in sector-wide savings from negotiations), and innovation (investments in AI and digital tools, such as 152 events reaching 12,228 participants). These allocations are guided by five-year strategic plans, with reserves of £139.4 million providing stability for long-term initiatives. Funding challenges have included sector-wide pressures from and static tuition fees, compounded by a 2018 reduction in (DfE) contributions, which necessitated efficiencies and the expansion of subscription models for FE services to offset losses estimated at £10 million over the prior five years. Mitigations involved generating new revenue from data services and cyber security offerings, such as the Security Operations Centre launched in March 2025, without raising core subscriptions despite economic headwinds. Transparency is maintained through annual audited submitted to the Charity Commission, detailing , expenditure, and compliance with charitable objectives, alongside public strategic plans that tie to measurable outcomes for the sector.
Income Source (2023/24)Amount (£m)Percentage
Donations and Grants ( funding bodies)71.748%
Charitable Activities (incl. subscriptions)25.717%
Trading with Members21.615%
Other Trading Activities (brokered services, etc.)29.020%
Income0.7<1%
Total148.7100%

Achievements and Strategic Influence

Jisc has enabled reliable connectivity for over 20 million users in the UK's education and research sectors through its management of the network, which serves as the (NREN) and connects more than 1,000 organizations. This infrastructure has been pivotal in supporting high-capacity data flows, exceeding six petabytes daily, ensuring seamless collaboration and access to digital resources across universities, colleges, and research institutions. Through collective licensing negotiations, Jisc has delivered substantial cost savings, totaling over £500 million for education and institutions in the 2023/24 period alone, by securing favorable terms for software, content, and services that individual members could not achieve independently. Additionally, Jisc has played a key role in advancing publishing, contributing to a 50% rate for articles in 2022—4% higher than the global average—via transitional agreements that facilitate a shift from subscription-based models to open dissemination. Jisc's initiatives have measurably enhanced digital capabilities in the sector, with 2024/25 surveys indicating that 86% of students rated their environments positively, reflecting improved engagement and support post-pandemic. During the crisis, Jisc supported remote learning continuity by providing guidance on technology-enhanced teaching, for engagement tracking, and resources to maintain operations amid enforced absences, helping institutions adapt swiftly to fully online delivery for the majority of students. Looking ahead, Jisc's strategic priorities for the coming years emphasize integration to enhance skills, knowledge, and in ; achieving across operations by 2050, with a 50% reduction target by 2030; and promoting and sovereignty to ensure control over educational and . These efforts include partnerships for global standards, notably through leadership in GÉANT, the pan-European network where Jisc's CEO serves on the board to advance collaborative digital infrastructure. Jisc exerts significant influence on UK edtech policy by developing frameworks for digital transformation, such as the 2023 guide for higher education strategic planning, and through partnerships with bodies like the Association of Colleges and techUK to address cybersecurity, transnational education, and innovation. Internationally, its GÉANT involvement underscores recognition as a leader in fostering secure, high-performance networks for research collaboration across Europe. In its future outlook, Jisc plans to expand skills programs, including AI-specific modules and resources tailored for staff and students, while exploring support for emerging technologies like to address potential security implications for educational infrastructure by 2025 and beyond.

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