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Marshall Field


(August 18, 1834 – January 16, 1906) was an and entrepreneur best known for establishing , a pioneering in that revolutionized by emphasizing high-quality goods, exceptional , and liberal return policies.
Born on a farm near , Field apprenticed in stores before relocating to in 1856, where he joined a wholesale firm and eventually acquired full control of the business by 1880, transforming it into a massive and wholesale operation that catered primarily to affluent urban women with apparel and luxury items. At the time of his death from in , his firm operated the world's largest enterprise from a landmark six-story emporium on State Street.
Field's commercial success stemmed from first-principles innovations in , such as fixed , money-back guarantees, and the directive to sales staff to prioritize —famously encapsulated in the phrase "give the lady what she wants"—which set standards for modern retailing. His philanthropy reflected a commitment to institutional development, including donating land for the University of Chicago's campus in and contributing $1,000,000 in 1893 to rescue the struggling Columbian Museum, enabling its relocation and renaming as the Field Museum of Natural History. These efforts cemented his legacy as a builder of 's cultural and educational infrastructure alongside his dominance.

Early Life

Family Origins and Childhood

Marshall Field was born on August 18, 1834, on a farm near in , to John Field IV, a respected local farmer and public official who resided lifelong on the family property originally purchased from Hatfield, and Fidelia Nash Field, daughter of and Paulina Nash. His parents raised a family including siblings Joseph N. Field, Henry Field, Laura Field Dibblee, and Helen Field James, among others. Field's childhood centered on the demands of farm life in rural , where seasonal labor cultivated his physical endurance but constrained opportunities for extended schooling, limited primarily to winter sessions when fieldwork paused. He received in Conway's public schools and attended the local Conway Academy, reflecting the modest circumstances typical of farming families in the region during the 1830s and 1840s. By age 17 in 1851, Field sought mercantile experience, taking a position as a clerk in a Pittsfield dry goods store and earning $10 weekly over four years, an early indicator of his aptitude for business beyond agrarian roots.

Initial Business Experience

Field began his business career at the age of 17 in 1851, securing a position as a clerk in the dry-goods store owned by Deacon Henry G. Davis in Pittsfield, Massachusetts. The role involved routine tasks such as stocking shelves, assisting customers, and managing inventory in a modest retail environment typical of mid-19th-century New England commerce. His initial salary was approximately $4 per week, reflecting the entry-level nature of the apprenticeship for a farm youth with limited formal education. Despite early perceptions of timidity—Davis reportedly doubted Field's potential as a due to his reserved demeanor—Field demonstrated diligence and attentiveness, gradually earning a reputation for reliability and customer focus. Over the next four and a half years, he honed practical skills in operations, including sales techniques, merchandise handling, and basic , which laid the for his later success in larger-scale trade. This period exposed him to the principles of dry-goods amid Pittsfield's growing commercial scene, though opportunities remained limited in the . By 1856, at age 22, Field had accumulated modest savings of around $1,000 and sought greater prospects westward, departing Pittsfield for to join a wholesale dry-goods firm, marking the transition from local clerkship to broader commercial ambitions.

Professional Rise

Entry into Chicago Commerce

In 1856, at the age of 22, Marshall Field moved from to , Illinois, a burgeoning city of approximately 80,000 residents, seeking greater commercial opportunities amid its rapid growth as a trade hub. Upon arrival, he obtained a position as a sales clerk with Cooley, Wadsworth & Co., then the largest wholesale dry-goods house in the city, starting at a modest reflective of his entry-level status. Field rapidly advanced within the firm due to his keen understanding of , customer needs, and market dynamics in the expanding Midwest . By , he had become a junior partner alongside bookkeeper Levi Z. Leiter, contributing to the company's operations during the pre-Civil War boom in distribution. In 1862, following internal changes, Field achieved full partnership status as the firm reorganized into Cooley, Farwell & Co., solidifying his reputation for reliability and sales prowess in wholesale trade. Seeking to transition from wholesale to amid Chicago's post-war retail surge, Field left Cooley, Farwell & Co. in 1864 when , facing health issues, offered his established dry-goods store for sale. On January 1, 1865, Field and Leiter finalized the partnership acquisition, renaming the business Field, Palmer & Leiter and marking Field's pivotal entry into commerce at a prime Lake Street location. This move capitalized on Palmer's foundational innovations, such as one-price policies and liberal credit, while positioning Field to influence the store's evolution into a landmark department retailer.

Partnerships and Store Foundations

In 1856, shortly after arriving in , Marshall Field joined the dry goods firm of Cooley, Wadsworth & Co. as a clerk. The company reorganized in 1857 as Cooley, Farwell & Co. upon the addition of partner John V. Farwell, with Field advancing rapidly due to his acumen in merchandising and customer relations. By 1860, Field had become a junior partner, and following Cooley's departure amid financial difficulties in 1862, the firm briefly operated as Farwell, Field & Co. before reverting to Cooley, Farwell & Co. Seeking greater independence, Field left in 1865 to form a new partnership with real estate magnate and fellow dry goods merchant Levi Z. Leiter, acquiring Palmer's established retail operation at 112-116 Lake Street. This venture, initially styled as Field, Palmer & Leiter, emphasized wholesale and retail on a larger scale, capitalizing on Palmer's prior success in building an upscale emporium. Palmer withdrew in 1867 to concentrate on property development, leaving the renamed Field, Leiter & Co. under Field's dominant influence, with annual sales reaching approximately $9 million by that year across wholesale and retail divisions. Field, Leiter & Co. marked a pivotal expansion in 1868 by constructing a dedicated six-story retail store at the northeast corner of State and Washington Streets, shifting focus toward a more prominent downtown presence and pioneering elements of the modern format. This location, rented initially from the Singer Sewing Machine Company, housed diversified merchandise including , notions, and emerging consumer items, setting the stage for post-Great reconstruction after the 1871 blaze destroyed the premises. Internal tensions over management and expansion strategies culminated in 1881, when Field bought out Leiter's stake for $11.25 million, transforming the enterprise into the Marshall Field & Co. This restructuring solidified Field's control, enabling innovations in and inventory while retaining the State Street flagship as the core of operations.

Retail Empire Building

Expansion and Operations of Marshall Field & Co.

Marshall Field entered into partnership in 1865, acquiring an interest in Potter Palmer's business and renaming it Field, Palmer & Leiter, which operated both wholesale and divisions. In , Field and Levi Z. Leiter bought out Palmer, renaming the firm Field, Leiter & Company, and relocated operations in 1868 to a six-story building at State and Washington Streets known as the "." The of 1871 destroyed the store, prompting a temporary move and subsequent rebuild; by 1879, the firm occupied a permanent six-story Renaissance-style structure at the same location, with annual sales reaching $23.7 million by 1880, predominantly from wholesale activities. In 1881, following Leiter's retirement, Field acquired full control and renamed the enterprise Marshall Field & Company, marking the shift to amid rapid growth. Physical expansions accelerated, including a two-building addition on State Street in 1888 and a nine-story annex at and Wabash in 1893, adding 100,000 square feet of selling space designed by H. Burnham. The company incorporated in 1901, and in 1902 opened a 12-story flagship store spanning over 500,000 square feet across a —the world's largest at the time—with 76 elevators and employing 7,000 staff. By Field's in 1906, total had climbed to $72.6 million, with comprising about 27% of revenue while wholesale remained dominant. Operations emphasized customer-oriented retailing innovations, including fixed pricing, liberal money-back guarantees, and no-questions-asked returns to build trust and repeat business, alongside free same-day delivery introduced in 1872. The bargain basement catered to budget-conscious shoppers with discounted goods, while amenities like the tearoom, restrooms, nurseries, and greeters enhanced the experience, encapsulated in the motto "Give the lady what she wants." Wholesale operations, led by figures like , sourced global merchandise such as Russian furs and French gloves, supporting through in-house manufacturing like Fieldcrest Mills; sales grew from $4 million in 1883 to $17 million by 1903, reflecting efficient and targeted upper-class .

Key Business Innovations

Marshall Field's retail operations emphasized customer-centric policies that prioritized satisfaction and loyalty, distinguishing his firm from competitors reliant on high-pressure . A hallmark was the directive to employees, "Give the lady what she wants," which instructed staff to accommodate female customers' preferences without debate, fostering an environment where returns were permitted for any reason, including dissatisfaction with style or fit. This liberal exchange policy, expanded from earlier money-back guarantees introduced in the 1860s, resulted in return rates exceeding 13% by 1900, far above contemporary norms, yet built enduring trust and drove repeat business. Operational innovations included the adoption of a fixed one-price system, eliminating haggling and ensuring transparency, alongside cash-only transactions to streamline operations. Field's stores introduced amenities tailored to shoppers' convenience, such as a tearoom in 1890 serving up to 1,200 patrons daily by 1892, lounges, nurseries, libraries, and free sundries in restrooms by 1902, transforming into a leisure activity rather than a mere errand. The firm also pioneered the bargain basement concept under manager , dedicating a lower level to discounted surplus goods, which broadened appeal to budget-conscious buyers while clearing inventory efficiently. In and , Field invested in buyers to secure exclusive high-quality imports, such as Fortin Fils gloves and designs, and pursued by establishing in-house workshops for items like fur coats and textiles via Fieldcrest Mills in the 1870s, reducing costs and enabling custom production. To enhance accessibility, he funded a streetcar line with stops directly at the store entrance, capitalizing on urban transit growth. These strategies contributed to rapid expansion, with annual sales rising from $12 million in 1868 to $68 million by 1906.

Philanthropic and Civic Engagement

Major Institutional Gifts

Field's most substantial institutional donation during his lifetime was $1 million pledged on October 27, 1893, to endow the Columbian Museum in , transforming temporary exhibits from the into a permanent institution that later became the Field Museum of Natural History. This gift, equivalent to over $30 million in contemporary terms, addressed funding shortfalls after the Exposition and ensured the museum's relocation and expansion beyond its initial Jackson Park site. Field also contributed land in Chicago's township for the University of Chicago's campus, selected over alternative sites in 1890 to support the institution's founding under John D. Rockefeller's primary financing. This donation of approximately 10 acres facilitated the university's establishment on the South Side, aligning with Field's selective support for educational initiatives tied to Chicago's growth. Upon his death in 1906, Field's will included an $8 million bequest to the Field Museum, funding the construction of its neoclassical building in Grant Park, completed in 1921 and comprising over 385,000 square feet. This endowment reflected his commitment to scientific and cultural preservation, though he had initially resisted the museum project due to unfamiliarity with collections. Smaller but notable gifts included $50,000 in land value to the Home for Incurables in 1891, aiding healthcare infrastructure for the chronically ill.

Broader Community Impacts

Field's active participation in the Commercial Club of Chicago, established in 1877, exemplified his commitment to urban advancement, as the organization rallied business elites—including Field alongside figures like and —to advocate for enhancements such as expansions, improvements, and reforms that facilitated Chicago's emergence as a transportation and industrial powerhouse. These efforts directly bolstered the city's population growth from approximately 300,000 in 1870 to over 1.7 million by 1900, underpinning economic expansion through coordinated private investment in public goods. His sponsorship and lobbying were instrumental in securing the 1893 for , where Congress awarded the event on April 25, 1890, partly in recognition of Field's pledges toward cultural institutions like a , drawing 27 million visitors over six months and injecting an estimated $15 million into the local economy while elevating 's global stature as a center of innovation and architecture. The fair's legacy included the donation of land by Field for the University of Chicago's initial campus, fostering educational infrastructure that enrolled its first students in 1892 and grew to influence regional intellectual and civic life. Beyond direct giving, Field's retail operations at Marshall Field & Co. functioned as a socioeconomic anchor in the district, employing thousands—reaching about 8,000 workers by the early 1900s—and pioneering customer-centric practices that positioned as a premier destination, thereby stimulating ancillary , , and middle-class in a city recovering from the 1871 Great Fire, where the firm insured $2.5 million of its $3.5 million losses and resumed operations within weeks to aid reconstruction. This model not only generated sustained employment but also modeled scalable retail efficiency, contributing to the sector's annual sales exceeding $50 million by Field's death in 1906.

Labor Stance and Conflicts

Positions on Unions and Strikes

Marshall Field adopted a paternalistic approach to at Marshall Field & Co., providing benefits such as in-store restaurants, electric lighting, and opportunities for young women to cultivate employee loyalty and reduce the appeal of unions, while maintaining direct control over . He viewed organized labor with suspicion, preferring individual negotiations over , and effectively discouraged through company policies that emphasized employer benevolence as sufficient for worker . The firm implemented repressive measures against perceived activity, including the dismissal of employees for mere association with union members, alongside practices common among Chicago employers during the era. Field did not formally ban union membership but staunchly resisted strikes, interpreting them as unlawful interruptions to commerce and refusing concessions on wages or hours demanded through such actions. In response to labor disruptions, Field's company hired replacement workers and deployed private security alongside police to protect operations, as seen during internal strikes by package carriers and shipping clerks in and wagon drivers in 1905. During the broader 1905 Chicago teamsters' strike—a sympathy action targeting firms employing non-union drivers—Marshall Field & Co. continued using non-union labor, drawing criticism for recruiting strikebreakers, including African American workers despite prior discriminatory hiring practices, to sustain deliveries amid the 103-day conflict. These tactics aligned with the Employers' Association of 's coordinated resistance, contributing to the strike's collapse by July 19, 1905.

Role in Haymarket Affair

Marshall Field, as one of Chicago's most influential merchants, viewed the of May 4, 1886—a explosion at a labor rally that killed seven police officers and injured dozens amid the push for an eight-hour workday—with deep alarm, reflecting his longstanding opposition to organized labor and radical agitation. He had previously armed a local to guard the against rising anarchist threats in the 1880s, underscoring his proactive measures to safeguard commercial interests during periods of unrest. In the immediate aftermath, Field joined approximately 300 prominent citizens in a secret meeting, where they pledged over $100,000 to fund the suppression of and , including support for operations, the prosecution of suspects, and aid to families of slain or wounded officers; critics derided these contributions as "blood money" that may have swayed witness testimonies. His chief salesman at Marshall Field & Co., Frank S. , served as foreman of the grand jury that indicted thirty individuals and later the trial jury convicting eight anarchists, five of whom received death sentences. Field himself advocated strongly for execution over leniency, rising at a key gathering of business leaders to speak in favor of hanging the convicted and introducing State's Attorney Julius Grinnell, whose address solidified opposition to mercy pleas. Field's influence extended to clemency deliberations before Governor in ; while figures like and banker Lyman J. Gage leaned toward commutation to ease capital-labor tensions, Field firmly opposed it, persuading other elites to withhold public support and contributing to the decision not to intervene, which led to the November 11, , hangings of four defendants (, , George Engel, and Adolph Fischer). As public sentiment shifted post-executions, however, Field signed a petition for sentence commutations and donated to the Amnesty Association by late , aligning with broader calls that culminated in Governor John Peter Altgeld's 1893 pardons of the surviving three. These actions cemented his role among Chicago's in prioritizing order and property rights over accommodation with radical labor elements, though his company's non-union policy persisted amid ongoing scrutiny of such stances.

Personal Affairs

Marriages and Family Dynamics

Marshall Field married Nannie Douglas Scott on January 14, 1863, in . The couple had three children: a son named Lewis who died in infancy in 1866, Marshall Field Jr. born on April 21, 1868, and Henry Field born in 1870. Nannie Field, who had become a partial invalid, died on February 25, 1896, in , , from . The Field sons received substantial trust funds from their father but were not actively involved in the management of Marshall Field & Co., reflecting Field's preference for professional executives over family succession. Henry Field died on November 4, 1896, at age 26 from acute following a period of illness. Marshall Field Jr., who married Eva Albertine Huck on October 23, 1890, led a socially prominent life marked by interests and residence in Chicago's elite district; he and his wife had three children, including . On November 27, 1905, at age 37, Field Jr. suffered a fatal at his mansion, officially ruled an accident during gun cleaning, though contemporary accounts and later analyses questioned the circumstances amid reports of personal struggles including possible dependency and family tensions. Following Nannie Field's death, Marshall Field maintained a long-standing social and reportedly intimate friendship with Delia Macomber Spencer Caton, widow of attorney Arthur J. Caton who died in 1903. The two married on June 26, 1905, in , (license obtained in ), a union described in obituaries as a source of late-life companionship for Field amid his otherwise business-centric existence. No children resulted from the brief , as Field died on January 16, 1906, in from acute . Delia Field outlived him until 1937, managing aspects of the family estate and social legacy. Biographies portray Field's family relations as formal and distant, with his and empire taking precedence over domestic intimacy, though he ensured financial security for his heirs despite the early losses of his sons.

Private Interests and Habits

Field adhered to a regimented daily routine centered on his commitments, typically arriving at his store around 10 a.m. and departing by 4 p.m., with a fixed luncheon at the from 1 p.m. to 2 p.m. He traveled to and from work in a modest black brougham, driven at a brisk pace by his coachman, reflecting his preference for simplicity amid vast wealth. In leisure, Field made annual visits to his birthplace in , and undertook yearly travels, while professing a strong attachment to and satisfaction in returning there. He cultivated a reserved personal style, marked by quiet courtesy and scrupulous attention to particulars, deliberately shunning ostentation, social maneuvering, and risky speculations. Field's habits evinced deep-seated religious convictions from his Presbyterian rearing, though he kept these sentiments private and uninvolved in public displays. Overall, contemporaries described him as intensely work-oriented with limited engagement in broader social or recreational pursuits beyond these patterns.

Final Years and Succession

Health Decline and Death

Field fell ill in early January 1906 while in , initially contracting a cold that rapidly progressed to . By January 13, his condition had deteriorated severely, with physicians attending him continuously at the hotel, where multiple doctors reported a critical state marked by high fever and respiratory distress. The illness, which lasted approximately seven to eight days, culminated in a from which he did not recover. Field died on January 16, 1906, at the age of 71, succumbing to the without regaining consciousness. His death occurred in the late afternoon at , following a brief but acute decline that surprised observers given his prior robust health and active lifestyle into his later years. No underlying chronic conditions were publicly noted as contributing factors in contemporary accounts, with the attributed directly to the preceding .

Estate Disposition

Upon his death on January 16, 1906, Marshall Field's will was filed in Chicago's on January 24, 1906, directing the bulk of his estate to his three grandchildren—Marshall Field III (aged 12), Henry Field (aged 9), and Gwendolyn Field (aged 4)—through trusts managed by appointed trustees. The will stipulated that the grandsons' shares remain in trust until they reached age 50, extending the holding period for at least 38 years from the date of filing, with trustees controlling investments and distributions limited to income for maintenance and education during minority. A significant charitable provision allocated $8,000,000 specifically for the endowment and ongoing maintenance of the Field Columbian Museum (later renamed the ), reflecting Field's prior involvement in its founding after the 1893 . Additional bequests included provisions for family members, such as annuities or direct gifts to surviving relatives, though the precise amounts for non-grandchildren were secondary to the corpus; the will emphasized long-term preservation of wealth for the heirs over immediate liquidations. The estate's total value, encompassing , securities, and business interests tied to Marshall Field & Co., was estimated in contemporary reports to exceed $100 million, though valuations focused on liquid assets and rather than the full enterprise. Trustees, including family associates and business executives, were granted broad discretion over , with the will prohibiting principal distributions until maturity to safeguard intergenerational amid potential economic . Subsequent legal interpretations, such as a Chicago court ruling distributing a $660,310 trust surplus to 67 heirs (prioritizing U.S.-based descendants over foreign ones), affirmed the will's intent to favor direct lineage while resolving ambiguities in remainder interests. No major contests disrupted the initial disposition, underscoring Field's deliberate structuring to minimize fragmentation.

Enduring Influence

Economic and Retail Legacy

Marshall Field's retail practices revolutionized department store operations in the late , establishing benchmarks for customer-centric that prioritized satisfaction over traditional buyer-beware norms. He formalized the one-price system, eliminating haggling by setting fixed prices for all goods, and enforced cash-only transactions to streamline operations and reduce credit risks. Field also implemented liberal exchange and return policies, allowing customers to return merchandise for full refunds if dissatisfied with quality, style, or price, which built unprecedented trust and loyalty. These innovations, continued and expanded from earlier partner Potter Palmer's initiatives, catered specifically to female shoppers—Chicago's emerging urban —through the guiding of "give the lady what she wants," emphasizing courteous service, trained staff, and amenities like restrooms, libraries, and the first tearoom in 1890. Economically, Field's enterprise drove significant growth, transforming a modest dry-goods firm into a powerhouse that bolstered Chicago's commercial resurgence after the Great Fire of 1871. Despite losing over $3.5 million in property (with only partial insurance coverage), Field and partner salvaged most inventory and resumed wholesale operations within days, exemplifying rapid adaptation that helped stabilize the local economy amid widespread devastation. sales escalated from $1.4 million in 1867 to $17 million by 1902, supported by such as in-house manufacturing via Fieldcrest Mills and direct sourcing from producers, which cut costs and enabled exclusive offerings across 150 departments. The 1902 State Street flagship, at 750,000 square feet the world's largest space, employed 7,000 workers—over a third in sales roles—with operating profits of $845,000 that year, reflecting efficient and a 5% return on sales. By 1904, employment neared 10,000, underscoring the store's role as a major job creator in a city rebuilding its . Field's legacy extended beyond immediate metrics, influencing national retail standards by demonstrating that high-volume sales through superior service and guarantees could outperform aggressive bargaining or restricted returns. Posthumously, after his 1906 death, retail operations overtook wholesale revenues, affirming the viability of his consumer-focused model amid industrial expansion. His emphasis on experiential shopping—via features like the bargain basement (mid-1880s) and women clerks from the 1880s—paved the way for department stores as cultural hubs, though it also highlighted tensions in labor practices given the era's low-wage, high-turnover workforce. This framework contributed to Chicago's emergence as a Midwestern retail epicenter, with Field's firm setting precedents for scale and efficiency that echoed in competitors like Macy's.

Critiques and Modern Assessments

Field's staunch opposition to labor unions, including explicit prohibitions on employees joining them, elicited significant criticism during his lifetime and in subsequent historical analyses, as it exemplified the broader tensions between capital and labor. Chicago's business elite, including Field, responded to strikes and unrest by arming private forces with cannons, Gatling guns, and rifles, reflecting a defensive posture against perceived threats from organized workers amid events like the 1886 . Labor historians have framed such actions as emblematic of systemic worker , characterized by extended work hours—often 12 to 14 daily without pay—and minimal wages in department stores, which prioritized profit maximization over employee welfare. In modern assessments, Field's legacy embodies the dual-edged sword of industrial : innovative practices that democratized consumer access through fixed pricing, liberal return policies, and expansive merchandising, fostering urban in post-Civil . Yet, reevaluations in economic histories critique his model for entrenching , as the department store's success relied on a low- labor pool amid rapid , contributing to wealth concentration among a narrow elite while workers faced precarious conditions. Biographies highlight personal ramifications, portraying Field's relentless pursuit of business dominance as yielding vast fortunes—estimated at $150 million upon his 1906 , equivalent to billions today—but at the of familial estrangement and a miserly public persona, underscoring the human toll of unchecked ambition. Contemporary analyses, informed by labor economics, view his anti-union stance not as idiosyncratic but as a rational for maintaining competitive edges in a nascent mass- sector, though one that delayed advancements until federal interventions like the 1935 Wagner Act.

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