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Radisson Hotel Group

Radisson Hotel Group is a multinational headquartered in , , operating a portfolio of ten distinctive hotel brands with more than 1,520 properties in operation and under development, encompassing over 245,000 rooms across more than 95 countries, primarily focused on , the , (EMEA), and (APAC). The group employs over 100,000 team members worldwide and emphasizes innovative guest experiences, , and dynamic growth in the upper-upscale and midscale segments. The company's roots trace back to the opening of the original Radisson Hotel in , , in 1909, named after the 17th-century French explorer , marking the beginning of the brand's legacy in the United States. In , the modern iteration began in 1960 with the launch of the world's first designer hotel in Copenhagen, Denmark, under SAS International Hotels, which introduced contemporary design and service standards to the industry. The brand expanded significantly after 1962, when U.S.-based Carlson Companies acquired the Minneapolis property and began international , leading to partnerships and growth across continents. Key milestones include the 1994 franchise agreement between Carlson and SAS International Hotels, the 2012 establishment of the with Rezidor Hotel Group to create Carlson Rezidor Hotel Group, and the 2018 rebranding to Radisson Hotel Group, consolidating its global operations. Since 2018, Radisson Hotel Group has been majority-owned by Holdings Co., Ltd., China's second-largest hotel conglomerate by rooms and properties, which has fueled accelerated expansion outside the . In , the group sold its franchise business, operations, and intellectual property—covering brands like Radisson, , and Park Inn by Radisson in that region—to International for $675 million, allowing Radisson to sharpen its focus on EMEA and APAC while Choice manages the brands separately in the . Under CEO Federico J. González, the company has pursued aggressive development, achieving over 210 hotel signings and openings in 2025 alone, including debuts in key markets like Florence, Italy, and expansions in , where it now leads with more than 100 properties across 30 countries. The group's brand portfolio caters to diverse traveler needs, from luxury to value-driven stays: Radisson Collection offers premium, upscale experiences in iconic locations; Radisson Blu provides upper-upscale modern hotels with efficient service; Radisson delivers full-service options for business and leisure; features stylish, social design-led properties; Radisson Individuals curates independent hotels with personalized Radisson touches; Park Plaza emphasizes contemporary comfort; Park Inn by Radisson targets upbeat, affordable stays; Country Inn & Suites by Radisson focuses on cozy, home-like accommodations; Prizeotel by Radisson (branded as Prize by Radisson) blends midscale lifestyle with smart design; and Country Inn by Radisson offers value-oriented comfort. This diverse lineup, combined with initiatives like the Radisson Rewards and sustainability commitments, positions the group as a leader in adaptable, guest-centric hospitality amid evolving global travel trends.

Introduction

Company Overview

Radisson Hotel Group traces its origins to , when the first opened in downtown , , marking the beginning of a legacy in upscale that has since evolved into one of the world's leading international hotel operators. Initially focused on providing refined service in the American Midwest, the brand expanded through strategic partnerships and acquisitions, transforming into a global entity emphasizing innovative guest experiences and operational excellence. As of 2025, Radisson Hotel Group operates primarily in , the , (EMEA), and (APAC), managing a portfolio of more than 1,520 hotels in operation and under development across over 95 countries outside the . The group employs approximately 100,000 team members worldwide, supporting its commitment to dynamic growth and diverse hospitality offerings. At its core, Radisson Hotel Group adheres to the "Yes I Can!" service philosophy, introduced in 1995, which empowers employees to deliver proactive, personalized guest experiences across its brands, fostering a culture of enthusiasm and reliability. In 2025, the group has accelerated its expansion, surpassing 210 hotel signings and openings, building on a record-breaking 2024 that added nearly 40,000 keys to its portfolio and emphasized practices. This momentum underscores Radisson's strategic focus on high-growth markets like and , where it has signed over 130 properties in 2025 alone, while prioritizing environmental responsibility and community impact in its operations.

Ownership and Leadership

Radisson Hotel Group's primary ownership is held by a led by Holdings, a , which acquired a majority stake from in 2018 through Aplite Holdings AB. This structure has remained stable, with Jin Jiang and partners like SINO-CEE Fund continuing as key shareholders supporting the group's global initiatives. In , the group underwent a significant regional restructuring when International acquired the Radisson brands' business, operations, and in the for $675 million, allowing Radisson Hotel Group to retain full control over its portfolio outside the , including , the , (EMEA), (APAC), and other regions. The company's headquarters is located in , , serving as the central hub for strategic decision-making, with regional offices in for APAC operations and for the to facilitate localized growth and . As of 2025, Federico J. González serves as , leading the executive team with a strategic emphasis on global expansion, sustainability, and owner-centric development to accelerate the group's portfolio growth. The executive team includes key figures such as Chema Basterrechea as Global President and Chief Operations Officer, Elie Younes as Global Chief Development Officer, and Eric de Neef as , all contributing to and . The of parent company Radisson Hospitality AB features representatives aligned with major stakeholders, including Jing Qin, Wei Zhou, and Qian Zhu, alongside independent members like Bruce G. Wiles and Göran Larsson, ensuring balanced . Radisson Hotel Group operates primarily as a and management company, overseeing brand standards and services without direct ownership of the majority of its properties, which are typically owned and operated by independent partners under licensing agreements.

History

Origins and Early Development

The Radisson Hotel Group originated with the opening of the first Radisson Hotel on December 15, 1909, in downtown , . Chicago-based heiress and educator Edna Dickerson, who had inherited a substantial fortune from her cousin Albert Johnson, invested approximately $1.5 million to build this landmark property at 41 South Seventh Street, envisioning it as a premier luxury destination between and the . The hotel was named after the 17th-century French explorer , a nod suggested by local business leaders to honor Minnesota's exploratory heritage, and it quickly became a social and hub in the Midwest, emphasizing exceptional guest service. During the early 20th century, the Radisson maintained a limited presence, primarily centered on the flagship property with modest internal expansions rather than widespread new builds across the U.S. The hotel's design drew inspiration from European grandeur, featuring French Renaissance-style interiors crafted by architect William Frederick Behrens, including imported wallpapers, Bigelow carpets, parquet floors in banquet rooms, and the Chateau Room modeled after the dining halls of France's . This focus on elegant, high-end amenities established a legacy of personalized luxury service that later influenced the group's modern "Yes I Can!" ethos. The original building, which underwent significant renovations in 1947 and 1957–1961 to add ballrooms, guest rooms, and updated facilities, was ultimately demolished in 1982 to make way for a new development, though its foundational role in the brand endures. From 1909 to 1962, the Radisson operated as a single upscale hotel property in without a centralized corporate structure, remaining largely regional in scope. The Royal Hotel, designed by and opened in 1960, became the first international property to adopt the Radisson branding in 1994 through the partnership with SAS International Hotels, marking the brand's entry into as Radisson SAS. This pre-Carlson era laid the groundwork for luxury hospitality, but true scaling awaited the 1962 acquisition of the Minneapolis Radisson by entrepreneur Curt L. Carlson, which shifted the model toward national and international corporate expansion.

Expansion under Carlson

In 1962, Curt L. Carlson, founder of Carlson Companies, acquired the Radisson Hotel in downtown , marking the entry of his into the sector and initiating a period of rebranding and expansion for the property into a national chain. Under Carlson's leadership, the brand grew through acquisitions of existing hotels and new developments, emphasizing upscale service and strategic locations in the United States. By the late , the Radisson portfolio had expanded to approximately 375 properties worldwide, with a strong focus on U.S. markets, reaching over 400 hotels by the early 2000s through a combination of owned, managed, and franchised operations. To facilitate international growth, particularly in , Carlson Hotels formed a in with SAS International Hotels, a of the , creating the Radisson SAS brand for the , , and (EMEA) regions. This partnership integrated over 30 SAS properties across nine countries, as well as locations in and , and granted SAS development rights for the Radisson brand, accelerating entry into international markets. The alliance emphasized joint marketing and operational synergies, positioning Radisson as a premium option in while leveraging SAS's network for guest visibility. During the 1990s and 2000s, Carlson continued to diversify and upscale its offerings, launching the Radisson SAS brand in 1994 as an upper-upscale segment targeting business and leisure travelers. In 2005, Carlson acquired a 25% stake in Rezidor SAS Hospitality (later Rezidor Hotel Group), establishing a foundational that enhanced EMEA expansion through shared resources and co-branded development. This evolved into Carlson increasing its ownership progressively, reaching majority control by 2010, which solidified global coordination and fueled growth in emerging markets. The brand, rebranded from Radisson SAS in 2009, further targeted the upscale sector with modern design and amenities, becoming one of Europe's largest in its class by the early . By 2015, under Carlson's stewardship, the hotel group had grown to more than 1,300 properties across approximately 80 countries, with ambitions to reach 1,500 through an "Ambition 2015" initiative emphasizing and management contracts to scale efficiently without heavy capital investment in ownership. This expansion strategy prioritized high-growth regions like and the , adding over 80 hotels annually in the early via partnerships and conversions, while maintaining a focus on brand consistency and revenue-sharing models.

Ownership Transitions and Rebranding

In 2016, Carlson Companies sold its hotel division, Carlson Hotels Inc., to HNA Tourism Group, a subsidiary of the conglomerate , for an undisclosed sum estimated at around $2 billion. This transaction included Carlson's 51.3 percent majority stake in Rezidor Hotel Group, its long-term partner in , the , and , effectively placing the combined Carlson Rezidor Group under HNA's control. The deal, announced in April and completed in December 2016, marked a significant shift as HNA aimed to expand its global hospitality footprint amid a wave of investments in the sector. By early 2018, under HNA's ownership, the company underwent a major rebranding from Carlson Rezidor Hotel Group to Radisson Hotel Group, announced in February and officially launched in March at the International Hotel Investment Forum in Berlin. This repositioning unified its portfolio of eight hotel brands under the "Radisson" name, introducing enhancements like the Radisson Collection for luxury properties and a refreshed loyalty program called Radisson Rewards, while emphasizing a modern design aesthetic and service standards to strengthen global brand recognition. Later that year, in August 2018, HNA agreed to sell its holdings in Radisson Hotel Group to a consortium led by China's state-owned Jin Jiang International Holdings, including SINO-CEE Fund, for an undisclosed amount estimated at approximately $2 billion. The transaction, which included 100 percent of Radisson Holdings and over 50 percent of Radisson Hospitality AB's shares, was completed in October 2018, positioning Jin Jiang—already one of the world's largest hotel groups—as the majority owner and enabling Radisson to leverage synergies in Asia-Pacific markets. In 2022, Radisson Hotel Group divested its operations, including the , , and for nine brands with about 67,000 rooms across 624 hotels, to International for $675 million. Announced in June and closed in August, this sale allowed Radisson to refocus its resources on , the , , and , where it maintains ownership of its brands outside the . Since the 2022 divestiture, Radisson Hotel Group has remained stably owned by the Jin Jiang-led consortium, with no major ownership changes reported through . Under this structure, the group has experienced accelerated post-COVID recovery, achieving record signings and openings—over 210 in alone—primarily in EMEA and APAC, adding nearly 40,000 keys in 2024 and sustaining momentum into the following year.

Operations

Portfolio Size and Recent Growth

As of late 2025, Radisson Hotel Group maintains a global exceeding 1,520 hotels in and under , encompassing more than 245,890 rooms across its various brands. This scale reflects the company's asset-light approach, where approximately 83% of rooms operate under or agreements rather than owned or leased assets, enabling efficient without heavy . The group achieved over 210 hotel signings and openings in 2025, building on the record of more than 300 such additions in 2024, when it incorporated nearly 40,000 rooms into its portfolio. This momentum stems from a balanced strategy of property conversions—transforming existing hotels to Radisson standards—and projects, fueled by rising demand and owner interest in the group's flexible model. Key to recent expansion has been entry into 47 new cities in , alongside a development pipeline nearing 300 hotels in high-potential markets like . Strategic emphasis remains on upper midscale and upscale segments to capture premium demand, with growth further accelerated by the 2022 divestiture of Americas operations to , which sharpened focus on international opportunities outside .

Geographic Focus and Expansion

Radisson Hotel Group maintains its primary operational focus on the Europe, Middle East, and Africa (EMEA) , where it operates over 545 hotels, complemented by a substantial pipeline that brings the total portfolio to more than 1,000 properties across more than 50 countries. In the (APAC) , the group oversees approximately 360 hotels in operation, with rapid expansion driven by high-growth markets, resulting in a total of over 400 properties including those under development. This geographic emphasis stems from the 2022 divestiture of its operations to International, allowing Radisson to concentrate resources on international markets outside the . Within EMEA, the group holds strong positions in established markets such as the , , and the , where recent developments include multiple hotel signings and openings in urban centers like and . Emerging opportunities in , part of the EMEA footprint, feature over 100 hotels spanning more than 30 countries, with targeted growth in nations like and , including at least one new opening scheduled in each for 2025. In APAC, stands out as a cornerstone market with over 140 hotels in operation and more than 70 under development, totaling over 200 properties, underscoring the region's potential for accelerated scaling. is another priority area, with expansions in countries like , , and through resort and urban properties. Recent expansions include the debut of Park Inn by Radisson in in November 2025 and planned entry into . The group's emphasizes prioritizing underserved locations through 210 hotel signings and openings achieved in 2025 alone, building on a record 300 from the prior year. A significant portion of the pipeline involves conversions, with over 1,000 rooms added via this method in during the preceding 15 months, enabling faster . Partnerships with local developers and operators, such as the collaboration with PPHE Hotel Group for properties in and , further support tailored growth in diverse geographies. Post-COVID recovery has been bolstered by adapting to rising demand for and bleisure , offering flexible booking options and extended-stay amenities to capitalize on blended business-leisure trends.

Brands

Radisson Collection

Radisson Collection is the flagship of Radisson Hotel Group, launched in 2018 to offer personalized hospitality for discerning leisure and business travelers seeking aspirational experiences in iconic locations. It evolved from select premium properties, including former Edwardian hotels such as The Edwardian , which transitioned into the Collection portfolio following renovations to emphasize bespoke . The brand targets high-end guests with intuitive service, thoughtful design, and authentic local immersion, distinguishing itself through properties that blend heritage with contemporary elegance. Key features of Radisson Collection hotels include interiors crafted by renowned designers, such as Studio Marco Piva and AtelierP, alongside facilities, offerings, and cultural integrations like art series featuring local and international artists. These properties prioritize experiential stays, with exceptional dining, fitness amenities, and sustainability-focused operations, often achieving average nightly rates exceeding $300 to reflect their upscale positioning. As of 2025, Radisson Collection operates over 50 hotels globally, with more than 65 properties in operation and development combined, supported by a robust pipeline of approximately 15 projects. The brand saw three new openings in 2024, including the Radisson Collection Hotel & Spa, Riverfront in and the Radisson Collection Hotel, Roma Antica in , alongside expansions in through signings like the Radisson Collection in , . The Radisson Collection Resort, Galle marked its Southeast Asia debut with an opening in January 2025. In 2025, further growth includes launches such as the Radisson Collection Hotel, Basilica in and the Radisson Collection Emerald Grand Hotel & Spa in , . Unique to the brand is its commitment to , integrating low-carbon operations such as and minimal-waste practices in select Net Zero verified properties, aligning with Radisson Hotel Group's broader environmental goals. Partnerships with designers and artists, including Michelin-starred Eneko Atxa for culinary concepts, enhance experiential stays by infusing cultural narratives and innovative aesthetics into each .

Radisson Blu

The Radisson Blu brand evolved from the co-branding, which originated in 1994 through a between International Hotels and the Radisson brand focused on , the , and (EMEA). In February , the Radisson SAS hotels underwent a to Radisson Blu, announced at the opening of the Radisson Blu Hotel in , marking a shift toward a more contemporary upper-upscale identity. This rebranding emphasized innovative design and guest-centric service, positioning Radisson Blu as a premium option for and travelers seeking stylish accommodations in and settings. Central to the brand's ethos is the "Yes I Can!" service philosophy, which empowers staff to deliver proactive, memorable experiences by anticipating guest needs and fostering a culture of exceptional . Radisson Blu hotels feature modern, design-led interiors that blend functionality with aesthetic appeal, often incorporating bold and contemporary furnishings to create inspiring environments. Extensive facilities are a hallmark, with state-of-the-art equipment, flexible meeting spaces, and support for hybrid events through high-quality video conferencing and one-touch connectivity solutions. Dining options highlight fresh, sustainable ingredients, including healthy choices aligned with the brand's Blu Planet initiative, which promotes carbon-neutral practices and eco-friendly sourcing in food and beverage operations. As of 2025, the portfolio includes over 400 hotels in operation and under development worldwide, spanning more than 88,000 rooms across key global destinations. In 2025, has driven significant expansion, contributing to the Radisson Hotel Group's milestone of over 210 total signings and openings, with the brand leading growth in the EMEA region through new properties in , , Türkiye, and . The brand's focus on hubs has intensified, bolstering the group's regional portfolio toward 100 hotels, with developments emphasizing connectivity to business districts and leisure attractions. To cater to hybrid work travelers, recent properties incorporate dedicated workspaces, high-speed Wi-Fi, and amenities like ergonomic setups and seamless integration with virtual collaboration tools, reflecting post-pandemic demands for versatile stays. As the largest brand within the Radisson Hotel Group portfolio, accounts for a substantial portion of the company's overall rooms, underscoring its role as the flagship upper-upscale offering with broad appeal. Distinctive elements include curated art programs, such as self-guided tours via mobile apps that highlight on-site collections and visiting artist exhibitions, enhancing cultural immersion for guests. Technological integrations, including app-based and digital keys accessible through the app, streamline arrivals and enable contactless room access, aligning with the brand's commitment to efficient, tech-forward hospitality.

Radisson and Radisson RED

The Radisson brand represents a full-service upscale offering tailored for versatile travelers who value Scandinavian-inspired emphasizing harmony, relaxation, and balance in diverse settings such as destinations, suburban areas, cities, and near airports. With over 220 hotels in operation and under development as of May 2025, encompassing more than 36,500 rooms, the brand provides understated comfort through modern design, natural surroundings, and unexpected delights like family suites and dining experiences featuring local cuisine alongside international flavors. In contrast, , launched in 2014 as an urban with its first property opening in 2016, delivers an upper-upscale experience with a playful twist on conventional , focusing on informal services and vibrant social atmospheres to appeal to digitally savvy next-generation travelers, including and Gen-Z. Key features include standout design elements such as art walls with murals by local artists, lively public spaces, and entertainment options like DJ bars, fostering a casual, Instagrammable vibe that encourages social interaction. By late 2025, has grown to over 100 hotels in operation and under development, with notable expansions in the region including new properties in cities like those in and , alongside signings in the UK, , UAE, and beyond, driven by conversions and strategic developments that maintain an emphasis on affordability with typical nightly rates ranging from $150 to $250. This growth builds on the upper-upscale foundation established by sister brands like , adapting it for more accessible, lifestyle-oriented stays. Both the Radisson and brands share a commitment to community engagement, partnering with organizations like to support local initiatives and foster shared value in host destinations. Radisson RED further enhances this through digital integration, offering seamless tools for bookings, events, and personalized experiences via mobile apps and features like digital keys, aligning with its tech-forward ethos.

Radisson Individuals and Park Brands

Radisson Individuals is a brand launched by Radisson Hotel Group in 2020, designed specifically for independent hotels and regional chains seeking to join a global network while preserving their distinct identities and local charm. This conversion-focused brand enables properties to uphold their unique character—such as aesthetics or historic elements—while adhering to Radisson Hotel Group's operational standards, service philosophy, and integration. As of September 2025, the brand encompasses over 100 hotels worldwide, spanning upper-upscale to offerings in key urban and leisure destinations. Park Inn by Radisson, introduced in 2003, operates as an upper-midscale emphasizing casual, efficient, and vibrant stays tailored for business and leisure travelers. Properties under this banner feature upbeat environments with straightforward amenities, including grab-and-go dining options and stress-free services like flexible workspaces and local-inspired designs to foster a sense of ease and energy. By late 2025, the portfolio includes more than 240 hotels in operation and development, with a strong presence in , the , , and , prioritizing conversions of existing buildings for rapid scalability. Park Plaza, originating in the late as an upscale brand, was repositioned in recent years to emphasize select-service experiences with an urban, -oriented vibe. Hotels in this collection deliver authentic, locale-inspired service through modern designs, facilities like spas and centers, and communal spaces that blend work, relaxation, and social interaction. As of 2025, Park Plaza comprises over 70 properties globally, focusing on prime city locations in and beyond, with room counts exceeding 13,000. In 2025, Radisson Individuals continued its expansion through approximately 30 hotel conversions, incorporating sub-brands like , , and Retreats to cater to diverse while enhancing to Radisson Rewards benefits. Meanwhile, the Park brands—Park Inn and Park Plaza—targeted urban markets in and , with several signings emphasizing eco-friendly retrofits such as energy-efficient renovations and net-zero alignments to support Radisson Hotel Group's goals. This growth aligns with the group's broader rebranding efforts under its transformation plan, bolstering mid-upscale offerings with personalized value.

Midscale and Budget Brands

The Radisson Hotel Group's midscale and budget brands cater to value-conscious travelers seeking comfortable, efficient accommodations without amenities, emphasizing affordability, , and practical features like free and central locations. These brands target and business guests in urban and emerging markets, with a that prioritizes through energy-efficient designs and local sourcing. As of 2025, these segments represent a growing portion of RHG's expansion, particularly in and , where economic pressures drive demand for stays under $150 per night. Country Inn & Suites by Radisson originated in the as a cozy midscale option, with the first property opening in 1987 in , and rebranded under Radisson in 2015 following the Carlson era. While the brand has a legacy in the managed by , RHG operates over 50 international properties, primarily in EMEA and APAC, offering home-like atmospheres with free hot breakfast, plush bedding, and inviting public spaces like fireplaces and cookie jars. These hotels focus on community-oriented , with rooms featuring modern updates such as ergonomic workspaces and high-speed , appealing to families and extended-stay guests. In 2025, the brand continues steady growth in and , with new openings enhancing RHG's midscale footprint in tier-2 cities. Prize by Radisson, formerly prizeotel, launched in 2009 in as a budget-friendly, tech-forward and rebranded in 2024 to align with RHG's . It delivers no-frills stays at under $100 per night, featuring smart room controls, vibrant communal areas for work or socializing, and sustainable elements like recycled materials and low-energy lighting. With over 10 properties operational in as of 2025, the brand emphasizes urban accessibility near transport hubs, minimalistic design, and app-based services to streamline check-ins and payments. Expansions in 2025 include the debut in Ireland with a opening in Q1 and new signings in , such as Gdansk and , targeting who value affordability alongside eco-conscious and digital experiences. art'otel, integrated into RHG's portfolio in 2023 through a partnership with PPHE Hotel Group, functions as a boutique midscale lifestyle brand with 8 properties featuring artist collaborations and cultural integrations as of November 2025. Each hotel showcases works by a signature artist, such as Atelier Van Lieshout in Amsterdam, blending contemporary design, rooftop terraces, and art-inspired dining to create immersive stays starting around $150 per night. Properties are concentrated in European creative hubs like London, Berlin, and Vienna, with room counts averaging 150-200 per site and amenities including wellness spaces and event venues. In 2025, growth accelerates with the Italian debut in Rome and further European developments, focusing on sustainable practices like green certifications to attract design-savvy, budget-aware guests. Overall, in 2025, RHG's midscale and budget brands drive portfolio expansion in APAC and , with Prize by Radisson leading affordability initiatives and art'otel enhancing lifestyle appeal, amid a broader push for 210+ signings group-wide. This strategy addresses millennial preferences for value, tech integration, and environmental responsibility, contributing to RHG's total of over 1,500 hotels globally.

Sustainability and Responsibility

Responsible Business Program

Radisson Hotel Group's Responsible Business program, revamped and rolled out globally in 2019, structures its sustainability efforts around three core pillars: people, planet, and community. This framework emphasizes ethical operations, , and social impact across its portfolio, integrating training and certification initiatives to foster responsible practices at every level. A key component of the program is the Hotel Sustainability Basics (HSB) certification, developed in partnership with the World Travel & Tourism Council, which aims to verify 100% of the group's hotels by 2025 through standardized criteria covering energy, water, waste, and cleaning. The initiative includes mandatory training for hotel teams on topics such as diversity and inclusion, waste reduction, and , delivered via the Radisson platform to over 571,000 team members in 2024. On the social front, the program prioritizes and , with a target of 35% women in roles by 2025 (progressing from 30% as of 2024) as part of broader commitments to balanced representation and inclusive workplaces, aiming for 50% by 2030. Community form another pillar, including the ongoing alliance with , initially a seven-year started in 2018 to support vulnerable children and families, alongside initiatives providing safe water access to millions through Just a Drop. By the end of 2024, achievements included 214 hotels fully verified under HSB, representing 58% of the portfolio when combined with third-party eco-labels, alongside 57,200 volunteer hours contributed by team members. Progress toward the 2025 HSB verification goal continues, though full achievement status as of November 2025 is not yet reported. The group conducts annual audits and reports performance in alignment with Global Sustainable Tourism Council (GSTC) standards, particularly for eco-labels like Green Key, ensuring transparent progress across all pillars.

Net Zero and Environmental Commitments

Radisson Hotel Group has committed to achieving net zero across its value chain by 2050, aligning with the and limiting to 1.5°C. This long-term pledge includes science-based targets validated by the (SBTi), which require a 46.2% absolute reduction in Scope 1 and Scope 2 emissions and a 27.5% reduction in Scope 3 emissions by 2030, measured against a 2019 baseline. As of 2024, the group reported a 13% reduction in Scope 1 and Scope 2 emissions compared to 2019, with intensity metrics showing 33% lower emissions per square meter. Key environmental initiatives support this net zero pathway, emphasizing and circular practices. Verified Net Zero hotels, a program, operate on through on-site or certified , alongside low-carbon menus that prioritize plant-based and locally sourced ingredients to cut food-related emissions. minimization efforts include pilots for zero-food waste, such as partnerships with Winnow for AI-driven kitchen tracking and for surplus redistribution, diverting 21% of waste from landfills across participating properties in 2024. In 2025, Radisson Hotel Group reached significant milestones, launching its first two Verified Net Zero hotels—the (May 2025) and (August 2025)—which meet 2040 net zero criteria ahead of schedule, including use and nature-based carbon offsets for residual emissions. These properties demonstrate scalable models for the group's ambition to certify 100 such hotels by 2030. Plans include opening ten additional Verified Net Zero hotels by the end of 2025. Across the portfolio, water conservation efforts yielded a 27% reduction in usage per occupied room in 2024 compared to 2023, totaling a 24% drop in overall through reuse systems and efficiency upgrades. Progress is rigorously measured via the annual Responsible Business Report, which tracks Scope 1, 2, and 3 emissions using globally recognized standards like the Greenhouse Gas Protocol. For biodiversity, the group adopts a Nature Positive approach, integrating protections into operations such as tree-planting initiatives that supported 2,200 mangrove trees in in 2024, in collaboration with the World Travel & Tourism Council.

Loyalty Program

Radisson Rewards Overview

Radisson Rewards is the of Radisson Hotel Group, relaunched in October 2022 to provide a unified across its international portfolio outside the , where properties operate under a separate program integrated with Privileges. The program is free to join via the official website or app, and as of October 2025, it boasts over 25 million members worldwide. This relaunch evolved from the legacy Club Carlson program, simplifying operations while emphasizing personalized rewards and seamless digital integration for global travelers. The program features three membership tiers—Club, Premium, and VIP—designed to reward frequent guests based on qualifying nights or stays within a 12-month period. New members automatically start at the Club level upon enrollment. Premium status requires 5 qualifying nights or 3 stays, offering enhanced earning potential for moderate travelers. VIP, the top tier, is achieved with 30 qualifying nights or 20 stays, providing the highest level of recognition for loyal guests. These tiers build on the foundational Club Carlson structure but streamline progression to accelerate elite benefits. Earning mechanics center on points accumulation from eligible spending at participating properties, with a base rate of 8 points per U.S. dollar spent on room rates and incidentals for members. tiers receive substantial bonuses: members earn 27 points per dollar, while VIP members earn 36 points per dollar, incentivizing higher engagement through accelerated accumulation. Points can also be earned via programs, but the core focus remains on stays booked directly through Radisson channels. Integration with Radisson Hotel Group's portfolio enables members to earn and redeem points across more than 1,520 properties in brands such as , , and Park Plaza, excluding Americas locations. The program's facilitates seamless booking, real-time point tracking, and requests for upgrades, enhancing accessibility for members traveling internationally.

Member Benefits and Innovations

Radisson Rewards members enjoy a range of core benefits designed to enhance their stays, including the ability to redeem points for free nights starting at 9,000 points for standard rooms at select properties, subject to availability and . Eligible members across tiers receive complimentary room upgrades when available, late checkout options up to 4 p.m., and priority check-in services. At the elite VIP level, achieved after 30 qualifying nights or 20 stays annually, members gain access to guaranteed room upgrades (one category, subject to availability), club lounge entry, and complimentary breakfast for two at participating hotels. Members can make their stays carbon-neutral by redeeming 325 points per night to offset emissions through verified carbon removal credits, a feature introduced in 2022. In 2025, Radisson enhanced using to analyze past stays and preferences, delivering tailored offers such as customized recommendations and exclusive promotions via the . Additionally, mobile key entry via the allows seamless, contactless access at participating properties, reducing wait times and supporting digital convenience. The fosters partnerships to broaden options, enabling members to convert points into miles with three airline partners—Air France/KLM Flying Blue, Executive Club, and EuroBonus—at ratios starting from 7:1 () or 10:1 (others). As of 2025, transfers are available only to these partners following a reduction from previous offerings. These ties extend to experiential rewards, such as event tickets and local activities through integrated booking platforms. In the region, expansions include tailored local rewards, like bonus points on stays at new midscale properties in and enhanced options for regional experiences, supporting the program's growth amid over 130 hotel signings in the area in 2025. These enhancements have significantly boosted engagement, with members accounting for a substantial portion of direct bookings and contributing to the group's accelerated global expansion in 2025.

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