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Australian Unity

Australian Unity is an mutual organisation established in as a in , originally formed by a group of eight individuals in a to promote mutual support for and among members. As Australia's first wellbeing company, it operates as a , reinvesting profits into delivering integrated , wealth, and care services to support communities across the nation. As of 2024, it has more than 385,000 members and over 700,000 customers. Key offerings include private health insurance with hospital and extras cover, financial advice and banking products, retirement living options, and allied health services such as dental clinics and home care. The company has grown over 180 years from its friendly society roots into one of Australia's oldest organisations, consistently emphasising collective care and community thriving. Notably, Australian Unity has collaborated with Deakin University since 2000 to produce the Australian Unity Wellbeing Index, an annual study measuring life satisfaction across domains like personal relationships, health, and safety, providing insights into national wellbeing trends.

History

Origins and Early Development

The Manchester Unity Independent Order of Oddfellows (MUIOOF) was established as one of the earliest friendly societies in Australia, with its first lodge, the Australia Felix Lodge, formed in Melbourne on 7 December 1840 by Augustus Greeves, an English migrant and member of the English branch. This organization emerged in response to the needs of working-class settlers in the burgeoning colony of Victoria, offering mutual aid through sickness benefits, funeral expenses, and support for members during illness or unemployment. As a fraternal order rooted in British traditions, MUIOOF emphasized community solidarity among laborers, miners, and tradespeople facing the uncertainties of colonial life. In 1871, the (ANA) was founded in on 24 April by a group of young, Australian-born men seeking to foster mutual support exclusively for native-born citizens. Unlike broader immigrant-based societies, the ANA targeted white Australian natives, providing insurance against death and disability alongside social and educational activities to build camaraderie and . Its establishment reflected growing sentiments of Australian exceptionalism amid colonial development, with members contributing regular fees to a collective fund for benefits like medical aid and endowments for dependents. Both MUIOOF and ANA operated on mutualism principles, where member subscriptions pooled resources for shared welfare, including medical consultations, weekly sick pay, and death benefits, filling gaps left by limited government services in 19th-century Australia. Their growth paralleled the nation's colonial expansion, as immigration and economic booms in goldfields and urban centers drew more participants; by the 1880s, MUIOOF had established multiple lodges across Victoria and neighboring colonies, while the ANA promoted Australian nationalism and social welfare, expanding to over 100 branches nationwide by the late 1890s. These early societies laid the groundwork for collective self-reliance, influencing community health and cohesion during Australia's formative decades.

Major Mergers and Acquisitions

Australian Unity was established in 1993 through the merger of the Manchester Unity Independent Order of Oddfellows (MUIOOF) and the Australian Natives Association (ANA), two longstanding friendly societies that combined their operations in to form a unified . This consolidation integrated their respective assets, including insurance and benefit funds, and brought together substantial membership bases from both entities, laying the foundation for national expansion. In 2005, Australian Unity merged with Grand United Friendly Society, a move that significantly broadened its and health-related offerings by incorporating Grand United's established policies and client base. The merger, approved by the , enhanced Australian Unity's capacity in and healthcare services, contributing to projected combined revenues exceeding $500 million for the fiscal year. The 2009 merger with Lifeplan Australia Friendly Society further strengthened Australian Unity's position in and funds management, adding approximately 150,000 members and integrating Lifeplan's superannuation and investment products. This acquisition, supported by over 98% of Lifeplan members, expanded Australian Unity's footprint in and aligned with its mutual ethos by preserving member benefits. In 2012, Australian Unity merged with Big Sky Credit Union, marking its entry into banking and establishing a dedicated financial arm initially known as , which later operated as Australian Unity Bank Limited. The transaction, involving a $560 million mutual, was unanimously recommended by Big Sky's directors and approved by members, diversifying Australian Unity's services into deposits, loans, and credit products. In November 2024, Australian Unity announced the transfer of its banking subsidiary, Australian Unity Bank Limited—with $1.6 billion in deposits and $1.4 billion in loans as of June 2024—to , scheduled for completion on November 24, 2025; the transfer will include all banking customers and products, allowing the organization to refocus on core health, wealth, and care operations and streamlining its portfolio amid a strategic shift away from . In July 2025, Australian Unity agreed to acquire Healthcare Holdings Pty Ltd from Zenitas Healthcare for $70 million, a deal completed in September 2025 that bolstered its home health and allied health services by integrating 's national network of physiotherapy, , and providers. The acquisition tripled Australian Unity's customer base in mobile allied health, enhancing its integrated care offerings for aging populations. These propelled Australian Unity's growth from regional friendly societies to a national mutual serving nearly one million by the late , with a focus on member-owned expansion and diversified .

Organizational Structure

Governance and Leadership

Australian Unity's governance framework is centered on a board of directors that oversees strategic direction, risk management, and regulatory compliance as a mutual organization. As of 2025, the board comprises nine directors: eight independent non-executive directors and one executive director, the Group Managing Director and CEO, ensuring predominant independent oversight in line with ASX Corporate Governance Principles and APRA prudential standards. The board approves major strategies, monitors enterprise risks through a comprehensive Risk Management Framework aligned with AS/NZS ISO 31000:2009, and enforces compliance with key regulations such as CPS 511 on remuneration and CPS 520 on fit and proper criteria. Leadership at the board level is led by Chair Lisa Chung AM, appointed in October 2022, who focuses on upholding mutual principles, fostering stakeholder alignment, and serving as an ex-officio member of all committees. The Group Managing Director and CEO role is held by Rohan Mead, appointed on 1 July 2004, responsible for operational execution across health, wealth, and care services while sitting on subsidiary boards. In a recent development announced on 29 September 2025, Kelly Bayer Rosmarin was appointed as Mead's successor, with a transition commencing 5 November 2025 and full commencement on 15 December 2025 to maintain continuity in leadership. Additionally, in August 2025, Gordon Ballantyne joined the board, contributing over 25 years of global financial executive experience, particularly in audit and investment committees, to bolster financial governance expertise. Also in August 2025, Prof. Patricia O’Rourke was appointed to the board, bringing expertise in healthcare and . The board operates through specialized committees to enhance decision-making efficiency. These include the , chaired by Dr. Helen Nott, which oversees financial reporting and internal controls; the Risk and Compliance Committee, led by Kim Cheater, focused on risk policies and regulatory adherence; the People, Culture and Remuneration Committee, chaired by Deputy Chair Melinda Cilento, handling and cultural initiatives; and the Investment Committee, guided by Julien Playoust, for oversight. Nominations and board renewal processes are managed collaboratively by the full board and the People, Culture and Remuneration Committee to ensure diverse skills and independence. All committees are chaired by independent non-executive directors, meeting regularly to report to the board. As a mutual entity, Australian Unity's emphasizes democratic via its membership base of approximately 1.3 million . Member-elected representatives influence board composition, with directors subject to re-election every three years and a maximum term of 12 years under the . Annual general meetings provide a forum for members to input on policies, approve key resolutions, and hold accountable, reinforcing the mutual's commitment to long-term member value over returns. This model, supported by tools like Mutual Capital Instruments issued since 2020, aligns with APRA oversight to sustain and community focus.

Divisions and Subsidiaries

Australian Unity operates through three core divisions that underpin its diversified operations: , , and . The Health division, managed via Australian Unity Health Limited, focuses on private , serving approximately 163,000 policyholders as of June 2025. The Wealth division, encompassing investments and superannuation under the Wealth & Capital Markets platform, oversees funds under management and administration totaling around $15.2 billion. The Care division includes and Residential Aged Care segments, with the former managing over 23,600 home care packages and the latter operating about 1,200 aged care beds across . Key subsidiaries support these divisions, notably the Australian Unity Healthcare Property Trust, which holds healthcare-related property investments valued at over $2.4 billion and falls under the Wealth & Capital Markets platform. Previously, Australian Unity Bank Limited handled banking services but is scheduled to be transferred to , with the sale announced in November 2024 and completion on 24 November 2025, allowing a strategic refocus on core and care activities. In July 2025, Australian Unity acquired Plena Healthcare for $70 million, integrating it into the Home Health segment to expand (NDIS) and capabilities. The organizational hierarchy features a Group Executive Committee that coordinates across divisions, supported by approximately 10,000 employees group-wide as of 2025. Divisions and subsidiaries report directly to the Group Managing Director and CEO, with financial results consolidated under the parent entity, Australian Unity Limited. This structure ensures centralized oversight from the headquarters while enabling divisional autonomy in operations.

Business Operations

Health and Insurance Services

Australian Unity provides a range of health insurance products, including and extras coverage tailored for singles, couples, families, and seniors. These offerings encompass treatments such as , , and services, with customizable benefits like optical appliances and no excess for dependents under certain gold-tier plans. As of 30 June 2025, the company serves 162,853 health insurance policyholders, primarily Australian residents, through options that emphasize affordability and flexibility, such as fortnightly payments with a 4% discount. The company's extras coverage integrates dental services via a No Gap Dental Network, allowing eligible members to receive up to 100% reimbursement on preventive treatments like scale and cleans, , and mouthguards at participating providers without out-of-pocket costs, subject to annual limits. This network includes partnerships with entities like National Dental Care, which operates over 70 practices, enabling access to major dental procedures integrated with health policies for seamless claims. Such features support preventive care, with benefits resetting annually to encourage regular check-ups. In addition to health coverage, Australian Unity offers life insurance products including , income protection, and cover, primarily underwritten through strategic partnerships and focused on providing financial security for mutual members. These include options for monthly benefits up to five years for income protection in cases of illness or injury, and lump-sum payments for trauma events, distributed via affiliated entities like Unity Bank for residents aged 19 to 69. Australian Unity holds a 2.2% in Australia's private sector as of 2025, positioning it among the top 10 insurers amid a competitive landscape dominated by larger funds. The company emphasizes affordability through no-gap services for select dental and optical treatments, alongside agreements that minimize patient costs. All operations comply with the Private Health Insurance Act 2007, ensuring community rating, risk equalization, and transparent claims handling, with gross claims totaling $676.5 million in FY2025 processed through actuarial valuation and monthly monitoring. This adherence supports efficient service delivery, including on-the-spot claims at network providers and digital submission via the app, while exceeding APRA prudential requirements at a multiple of 1.73. These services also synergize briefly with the division to enhance overall member wellbeing through integrated management.

Wealth and Financial Services

Australian Unity's Wealth and Financial Services division manages a diverse portfolio of products and advisory services, emphasizing long-term financial growth through funds, bonds, and investments. Following the of its banking operations, announced in November 2024 and scheduled for completion on , 2025, the division has redirected its focus exclusively to and wealth accumulation solutions, excluding direct loans and deposits. As of June 2025, the division oversees gross funds under management, administration, and advice (FUMAA) totaling A$15.2 billion, a decline of 18.9% from the previous year due to strategic sales and market conditions. In superannuation and , Australian Unity provides managed funds and bonds designed for employer contributions and personal building, including options compliant with MySuper standards for default super products. These offerings incorporate ethical strategies, balancing financial returns with positive social and environmental impacts, such as through bonds and sustainable . Key products include the Pro-D Balanced Fund and Fund, which support income streams and annuities-like structures via bonds that offer tax-effective growth without impacting personal income tax. Over the past decade, balanced superannuation options in the Australian market, including those aligned with Australian Unity's funds, have delivered average annual returns of 7-9%, providing stable growth for retirees amid volatile markets. Property and infrastructure investments form a cornerstone of the division's strategy, delivering stable income through commercial focused on healthcare and office sectors. Unity Healthcare Property Trust, established in , is one of Australia's largest unlisted healthcare property funds, investing in high-grade assets like hospitals and medical centers to generate consistent yields with low volatility. Complementing this, the Australian Unity Office Fund operates as an ASX-listed (REIT), targeting premium office properties for capital appreciation and rental income. These funds contributed to A$3.9 billion in social assets as of June 2025, supporting broader diversification. Financial planning services emphasize advisory support for accumulation and transitions, including annuities and streams tailored for retirees. Although direct financial operations were divested in late 2023 to Fortnum Private and Nestworth Financial Strategists, Australian Unity continues to offer trustee services for and financial , integrating strategies with member goals. bonds such as the Lifeplan Investment Bond and 10Invest provide versatile, tax-efficient vehicles for building capital, often linked holistically to benefits for comprehensive member support. The division's performance in 2025 reflected this focus, with segment revenue rising 17.9% to A$250.4 million and adjusted EBITDA increasing 21.4% to A$66.9 million, driven by strong property yields and fund management fees.

Care and Community Services

Australian Unity's Care and Community Services division delivers a range of support options designed to promote independence and wellbeing for older Australians and individuals with disabilities, encompassing residential aged care, home-based assistance, and specialized disability programs. This division operates across , , and , integrating services that align with government-funded frameworks to address diverse needs in later life and disability support. In aged care, Australian Unity manages 12 residential facilities that offer both high-care and low-care options, including , respite stays, memory support for , and services. These facilities, such as Campbell Place in , and Constitution Hill in Northmead, , emphasize personalized environments that maintain residents' dignity and agency, with many co-located alongside retirement communities for seamless transitions. The division has achieved a 4-star quality rating from assessments, reflecting strong performance in delivery and resident satisfaction. Home care services provide flexible in-home assistance through government-subsidized programs like Home Care Packages and the Support at Home initiative, launched on November 1, 2025, covering personal care, nursing, domestic tasks, meal preparation, and transport. Additional offerings include allied health therapies, consultations, , and short-term restorative care to help clients remain independent and reduce reliance on hospitals. These packages are tailored to individual needs, enabling recipients to age in place with professional oversight. For disability support, Australian Unity functions as a registered (NDIS) provider through its Care Services entity, offering plan management, support coordination, and daily living assistance for participants with complex needs. The 2025 acquisition of Plena Healthcare for $70 million has significantly expanded these capabilities, integrating mobile allied health services such as physiotherapy, , and speech pathology to enhance NDIS-funded therapy access nationwide. This move triples the home health customer base and employs over 6,700 staff dedicated to and aged care delivery. Retirement living options focus on independent villages with community-focused amenities, targeting active seniors seeking social connections and low-maintenance lifestyles. Properties like Grove in and Willandra Village in provide spacious homes, on-site facilities including gyms and communal gardens, and proximity to , often integrated with aged care for future-proofed living. These villages promote vibrant, supportive environments without on-site care mandates, differing from funded insurance products that may cover related health costs. Overall, the division generates significant community value estimated at over $70,000 per residential and recipient through improved access to timely, quality support. This scale underscores Australian Unity's role in addressing Australia's population and needs, with ongoing expansions prioritizing client-centered outcomes.

Notable Assets and Properties

Manchester Unity Building

The , situated at the intersection of Collins and Swanston Streets in , was constructed in 1932 by builder W. E. Cooper Pty Ltd to designs by Marcus R. Barlow. This 12-storey structure, reaching a height of 132 feet in line with contemporary regulations, exemplifies architecture with Gothic Revival influences, featuring a distinctive buff-coloured terracotta facade and a prominent tower rising to 215 feet. Innovative for its time, the building incorporated Victoria's first escalators, high-speed lifts, automatic cooling systems, and marble-clad interiors in the ground-floor arcade, along with plaster ceiling panels depicting Aboriginal and Australian motifs. Commissioned by the Manchester Unity Independent Order of Odd Fellows (MUIOOF), a prominent friendly society founded in 1830, the building served as its national headquarters and symbolized organizational resilience amid the Great Depression. With over 28,000 members in Victoria alone by 1932, MUIOOF aimed to provide mutual benefits like sickness and funeral support, and the project's rapid 11-month construction—using round-the-clock shifts—created vital employment while projecting confidence in economic recovery. The structure housed administrative offices, fraternal lodge rooms for society meetings, and ground-level retail spaces, embodying the era's mutual aid ethos and MUIOOF's role in community welfare. Recognized for its architectural and historical value, the building was added to the Victorian Heritage Register on 7 November 1983. Following MUIOOF's merger into Australian Unity in 1993, the property remains owned by Australian Unity, which has preserved it as a key heritage asset linked to its origins. Today, it functions primarily as leased commercial office space across its upper levels, with retail on the lower floors, maintaining its role in Melbourne's . Significant restoration work in the early , commencing in with the mezzanine and extending to upper floors and the tower by 2006, focused on conserving original elements such as brass elevators, Queensland maple timber paneling, and marble features. Guided by heritage specialists like Andronas Conservation Architecture, these efforts ensured the retention of period details, including the preserved 1932 boardroom table, preventing deterioration while adapting spaces for modern use. The building continues to hold cultural importance through occasional public tours and events that explore its ties to Australia's friendly society movement and Art Deco legacy, such as those featured during in 2011, where high demand underscored public interest in its history.

Current Headquarters

Australian Unity's current headquarters is located at 271 Spring Street in Melbourne's , a 16-level modern office tower that serves as the primary operational base for the organization. The building, occupied since June 2019, features collaborative workspaces designed to accommodate over 1,100 employees, fostering an environment that integrates flexible office layouts with amenities such as a roof terrace offering views of Carlton Gardens. The property is leased from the Industry Super Property Trust (ISPT), which developed the tower specifically as 's new headquarters, emphasizing sustainable design elements. It holds a 6 Star As-Built certification from the Green Building Council of , incorporating energy-efficient systems like a 63.64kW rooftop photovoltaic installation that reduces CO2 emissions by 46 metric tonnes annually, along with advanced water management and natural ventilation features. As the central hub, the supports key executive functions, operations, and centers, enabling streamlined and service delivery across Australian Unity's divisions. The facility has adapted to a work model since , combining on-site collaboration with remote capabilities to enhance employee and in response to evolving needs. Beyond the headquarters, Australian Unity maintains a of healthcare through subsidiaries like the Healthcare Property Trust, which includes over 20 aged facilities nationwide, such as residential sites in regional areas across , , and . These properties support the company's services, housing thousands of residents and integrating with broader initiatives. Following the 2025 acquisition of Healthcare for $70 million, Australian Unity has begun integrating Plena's administrative and service networks into its operational framework, expanding mobile allied health capabilities without altering the core headquarters structure.

Social Impact and Initiatives

Australian Unity Wellbeing Index

The Australian Unity Wellbeing Index (AUWI) was launched in 2001 as a collaborative initiative between Unity and Deakin University's , aiming to provide a longitudinal measure of among . The methodology involves an annual nationally representative survey of approximately 2,000 adults, conducted via telephone or online methods, assessing satisfaction across seven personal wellbeing domains—standard of living, personal health, achieving in life, personal relationships, personal safety, community connectedness, and future security—using a 0-10 converted to a 0-100 of scale maximum (%SM) for analysis. A parallel National Wellbeing Index evaluates six domains related to broader societal aspects, such as the economy and environment. Key findings from the index reveal persistent trends in Australian , with the average personal wellbeing score holding around 68/100 as of . Declines have been observed in economic security and future outlook following the , attributed to cost-of-living pressures and . For instance, satisfaction with and future security dropped notably after 2021, contrasting with temporary boosts during the due to support measures, while connectedness has shown relative stability as a . The survey (Survey 42) noted a small rise in personal wellbeing to 68, with national wellbeing increasing notably, though youth under 35 reported higher levels. The primary purpose of the AUWI is to track temporal and demographic variations in wellbeing to inform , corporate services, and community programs, with Australian Unity utilizing insights to align and financial products with identified priorities like economic resilience. Over its , the index has evolved into its 42nd survey in 2025, marking 25 years of collaboration with , expanding sample sizes to over 10,000 respondents for the first time and shifting to fully to enhance geographic granularity, such as electorate-level . Annual reports are made freely available to the public via Australian Unity's website, enabling widespread access to data and executive summaries. The AUWI has had significant impact, serving as a foundational for nearly 90,000 wellbeing observations across 25 years and influencing reports on , while being cited in numerous academic studies on and policy evaluation.

Community and Sustainability Efforts

Australian Unity demonstrates a strong commitment to through its community programs, which include targeted initiatives in and partnerships supporting . For instance, the organization integrates financial education into its services, such as through the Australian Unity Life program, to empower individuals and communities with essential skills. Additionally, Australian Unity has fostered collaborations in , including culturally sensitive care models and a 77% increase in spending to $36 million in FY2025, reflecting efforts to address health disparities among peoples. These programs are supported by the reinvestment of profits into community-focused services, aligning with the company's mutual structure. In FY2025, Australian Unity's operations and services generated $2.38 billion in unique community and social value, as quantified in its annual Impact Report, encompassing benefits like improved outcomes, economic empowerment, and reduced healthcare demands. This figure represents a measurable contribution to societal , derived from activities across , , and care sectors. On the sustainability front, Australian Unity has committed to achieving by 2050, in line with the and Australia's national targets, with ongoing efforts to evaluate climate risks and integrate green practices into its investments and property portfolio. The company advances these goals through sustainable financing frameworks that prioritize (ESG) factors, including energy-efficient building operations and low-carbon investment strategies. Diversity and inclusion form a core pillar of Australian Unity's efforts, with employee programs aimed at promoting equity in leadership and broader workplace representation. The organization maintains a Stretch Action Plan, which acknowledges First Nations heritage and builds respectful relationships with Aboriginal and Torres Strait Islander communities through initiatives like enhanced procurement and cultural awareness training. This plan supports reconciliation by increasing opportunities for participation in business activities and services. Philanthropy at Australian Unity emphasizes wellbeing-focused charities, particularly in mental health, with significant support provided to organizations such as , totaling $33.4 million in contributions that aid community mental health services. Through the Australian Unity Foundation, the company funds initiatives that enhance individual and community wellbeing, including annual and enduring grants for vulnerable populations. Australian Unity tracks its community and sustainability impacts through annual Impact Reports, utilizing the Community and Social Value (CSV) framework developed in partnership with Social Ventures Australia in 2020. This framework quantifies ESG metrics across three impact areas—healthier lives, financial security, and connected communities—by assigning financial proxies to outcomes like avoided hospital stays and improved independence, enabling transparent reporting and strategic decision-making. The CSV approach integrates wellbeing data to assess long-term social contributions, ensuring accountability in ESG performance.

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