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Bank Zero

Bank Zero is a South African mutual that provides zero-fee, app-driven banking services to both individuals and businesses, emphasizing , , and financial inclusivity without traditional branches. Announced in January 2018 and headquartered in , Bank Zero is a branchless in South Africa, operating entirely through its mobile application available on and platforms. Its core offerings include personal and business accounts with no monthly or transaction fees—except for attempted overdrafts—alongside features like instant payments, shared accounts, and with wallets such as and . A key differentiator is its patented technology, designed to prevent skimming and online , complemented by robust security measures including two-step verification, alerts, and transaction approvals. For businesses, the bank supports multi-level payment authorizations, point-of-sale () integrations like iKhokha, and seamless connectivity with such as Xero. Bank Zero leverages an open-source technology stack on LinuxONE infrastructure, enabling sub-millisecond response times and positioning it as the first bank worldwide to run such a . In June 2025, Lesaka Technologies announced a R1.1 billion (approximately $61 million) agreement to acquire , aiming to expand its ecosystem; as of November 2025, the deal remains pending regulatory approval. The bank has been recognized among the top 40 digital banks globally and targets breakeven at 100,000 customers by focusing on low-cost operations and customer-centric innovations.

Overview

Founding and structure

Bank Zero was founded on January 16, 2018, as a mutual bank in , marking it as the country's first app-driven mutual bank. The bank was established by a team including tech entrepreneur Michael Jordaan as chairman and banking innovator Yatin Narsai as CEO, along with five other co-founders, with the initial vision to provide zero to low fees, an advanced for banking, a patented secure , and email-based customer support. This founding aligned with 's push for innovative , emphasizing accessibility through means while adhering to regulatory standards for mutual banks. As a mutual bank, Bank Zero operates under a member-owned structure, where depositors qualify as shareholders and members through their holdings in specific cash investment products, such as savings accounts. This model distinguishes it from traditional shareholder-driven s, as profits are returned to members rather than distributed to external investors, fostering a focus on member benefits prior to any changes in ownership. The bank's operations are confined to , with its headquarters located in , and it received official registration as a mutual bank from the effective August 17, 2018. At its founding, Bank Zero emphasized , achieving 45% black ownership and 20% female ownership to support inclusive financial structures in line with South African regulatory and societal goals. This ownership composition reflected the founders' commitment to diversity, with key leadership roles held by individuals from varied backgrounds in banking and technology.

Ownership

Bank Zero was founded as a mutual bank in South Africa, with ownership primarily held by its members, including depositors, while key control rested with a group of co-founders and initial investors. The co-founders included former First National Bank executives Michael Jordaan (chairman), Yatin Narsai (CEO), Liné Wiid, Lezanne Human, Mohammed Hassem, Jay Prag, and David Longe, who collectively provided seed capital and strategic direction without initial salaries for several years. The bank's structure emphasized broad-based black economic empowerment (B-BBEE) compliance, achieving 45% black ownership and 20% female ownership among stakeholders. In June 2025, Lesaka Technologies, a Nasdaq-listed South African company, announced an agreement to acquire 100% of Bank Zero's issued ordinary shares for R1.091 billion through its subsidiary Lesaka Technologies Proprietary Limited. The deal was structured as a combination of cash (up to R91 million) and newly issued Lesaka shares, granting Bank Zero's pre-acquisition shareholders approximately 12% ownership in Lesaka on a fully diluted basis. The transaction is subject to regulatory approvals including from the and Prudential Authority. As of November 2025, the acquisition remains pending and is expected to finalize by the end of Lesaka's 2026 financial year, which would enhance Lesaka's capabilities while allowing Bank Zero to retain its independent banking license. If completed, Bank Zero would be integrated as a wholly owned within Lesaka's ecosystem, enabling synergies such as banking services to Lesaka's merchant and payment customers, and migration to a unified proprietary platform. This structure would preserve Bank Zero's operational autonomy under its existing leadership, including and Narsai, while leveraging Lesaka's broader infrastructure for expanded reach and efficiency. Upon completion, Bank Zero would transition from a purely member-owned mutual bank to a of Lesaka, though it would maintain its mutual bank designation and core member-focused model, including profit-sharing elements with depositors. As of November 2025, ownership remains with its members and founders.

History

Development and launch

Bank Zero's development began in early 2018, driven by a vision to create a mutual offering zero-fee personal banking services to disrupt traditional models in . By the end of 2018, the achieved full settlement status through direct integration with the South African Reserve Bank's , enabling it to process transactions independently. In early 2019, Bank Zero further advanced its regulatory compliance by becoming a full clearing via integration with the Bank Serv , solidifying its operational infrastructure. The bank's initial launch plans targeted the end of 2019, but these were significantly delayed by the , which disrupted development and testing phases across the financial sector. To support its technology setup, Bank Zero partnered with in late 2018, leveraging mainframe and LinuxONE platforms for secure, high-volume operations. Following the acquisition of a full mutual from the Prudential Authority, Bank Zero publicly launched on August 10, 2021, marking South Africa's first fully mutual bank with app-based services. The rollout initially focused on a trial phase before broader availability, allowing the bank to refine its platform amid post-pandemic economic recovery. By mid-2025, prior to further corporate developments, Bank Zero had grown to over 40,000 funded accounts and a deposit base exceeding 400 million, demonstrating steady traction in the competitive landscape.

Acquisition by Lesaka Technologies

On June 26, 2025, Lesaka Technologies announced its agreement to acquire 100% of the issued ordinary shares of Mutual Bank for a total consideration of R1.091 billion. The deal structure includes up to R91 million in cash payable to Bank Zero's founders and the issuance of new Lesaka shares, granting the sellers approximately 12% ownership in Lesaka on a fully diluted basis. This transaction, valued at around $61 million at the time, positions Lesaka to fully own Bank Zero's license and infrastructure, which supported a deposit base exceeding R400 million and over 40,000 funded accounts as of April 2025. The strategic rationale behind the acquisition centers on Lesaka's expansion into , enabling the integration of Bank Zero's capabilities with Lesaka's existing payments processing and lending services to create a more comprehensive ecosystem. By acquiring Bank Zero, Lesaka aims to enhance reach, accelerate , and improve capital efficiency through synergies that reduce reliance on third-party banking sponsors and optimize its by over R1 billion in reduction post-completion. This move supports Lesaka's goal of building a vertically integrated that combines merchant acquiring, lending, and now full banking services tailored for underserved markets in . The acquisition remains subject to regulatory approvals from the Prudential Authority of the and the , with no completion reported as of November 2025. It is expected to close by the end of Lesaka's 2026 financial year, pending these clearances. Following completion, Lesaka plans to consolidate Bank Zero into a new proprietary platform, reducing third-party dependencies and enabling enhancements such as banking products to merchants, expanding offerings through its EasyPay division, and introducing foreign currency services for remittances while preserving Bank Zero's zero-fee model. These integrations will strengthen Lesaka's end-to-end solutions, including improved lending and value-added services for consumers and businesses.

Services

Personal banking

Bank Zero offers a single bundled personal designed for individuals, which combines everyday banking functions without monthly s, charging only for specific transactions such as cash withdrawals or certain immediate payments. This structure emphasizes cost savings by eliminating traditional banking overheads like minimum balance requirements or dormant penalties beyond a nominal after six months of inactivity. Customers earn interest on positive balances in their personal accounts at competitive rates, with the savings option providing 4.75% per annum for balances under R1,000 and 5.65% for balances of R1,000 or more (tiered higher for balances ≥ R25,000 at 6.10%), calculated daily and credited monthly as of August 2025. These rates position Bank Zero as a viable option for basic savings alongside transactional use, though they vary periodically in response to market conditions. Key transaction features include free electronic funds transfers (EFTs), debit orders, and card payments both online and in-store, enabling seamless domestic payments without additional costs. Multi-level authorizations allow users to set up customizable approval chains for payments, enhancing over spending. The account supports free prepaid purchases like airtime, data, and electricity directly through the app, with all services accessible via the mobile application for convenient, on-the-go management. Support for personal banking customers is provided through in-app self-service tools, supplemented by email at [email protected] and phone assistance at 079 221 6628, ensuring quick resolution for queries during , including weekends. Real-time notifications and downloadable transaction histories further reduce the need for frequent interactions. Bank Zero does not offer products such as loans or overdrafts, maintaining a strict focus on deposit and transaction services to keep operations simple and low-cost.

Business banking

Bank Zero's business banking services are tailored for small to medium-sized enterprises (SMEs), including sole traders, non-profit organizations (NPOs), partnerships, and larger CIPC-registered companies, offering an app-based that prioritizes operational efficiency and cost control. The service supports unified personal and business options, enabling small to manage both individual and commercial finances seamlessly within the same structure, eliminating the need for separate banking products. This approach includes free integration with Xero for business , allowing automatic import of transactional data to streamline processes. Key payment tools enhance productivity, such as the Pay Many feature, which permits businesses to execute multiple s to suppliers or staff from a single app screen, with support for uploads for bulk transactions and exports for recipient management. Additionally, seamless POS machine ordering and linking are available through partnership with iKhokha, requiring only a small one-time upfront and no monthly fees, with automatic to the business account without additional FICA verification. Core business transactions incur zero fees, including electronic funds transfers (EFTs) to own accounts, other Bank Zero accounts via account number, cell number, or , and external banks, as well as debit orders and inter-account payments. To mitigate risks, all online transactions require multi-level authorizations, which can be customized via a simple drag-and-drop interface in the , allowing businesses to set up approval chains in minutes without paperwork or visits. Phone tap payments have been rolled out in 2025 to support contactless transactions for business users, integrated with services like and enabling smartphone-based payments.

Technology and

Digital platform

Bank Zero operates as a fully , branchless , relying entirely on its mobile application for all banking functions, available on both and platforms. The app enables users to open accounts, manage finances, and conduct transactions without visiting physical locations, supporting both personal and business needs through a single interface. This model was launched in August 2021 following initial announcements in 2018. The user interface emphasizes intuitive design, featuring a central "banking canvas" that displays account tiles for checking, savings, and notice accounts, allowing users to drag and drop tiles to initiate payments, transfers, or other actions via quick-access bubbles for functions like Pay, Buy, Send, and QR scanning. Account management is streamlined through tile menus, where users can view transaction histories—complete with details such as geolocation and references—reorganize or customize accounts (e.g., renaming or setting goals), and access settings via the "Who Am I" icon. Built-in support includes an email-based chat system for direct communication with a dedicated team, alongside a for onboarding. Accessibility is enhanced through push notifications and alerts for all money movements, debit orders, and account actions, without any transaction thresholds, ensuring users receive comprehensive updates on banking activities. For debit orders, the app displays proactive red-task warnings before processing. For business users, the platform supports integration with external services, such as direct connectivity to like Xero, enabling automatic import of transactional data and point-of-sale () linkages to streamline operations. Following its 2018 announcement, Bank Zero refined the app's development through internal trials with staff, collaborations with for the digital platform, and integration with the South African Reserve Bank's payment systems to deliver a seamless at launch.

Mainframe infrastructure

Bank Zero's mainframe infrastructure is built on LinuxONE Rockhopper II servers, which are part of the family, running to support processing. This setup utilizes an open-source stack including , , , and , enabling efficient handling of transactions and account management with sub-millisecond response times facilitated by FlashSystem storage. The infrastructure was initially implemented between 2018 and 2019 to position Bank Zero as a full clearing bank capable of independent without reliance on third-party clearing services. Security is a of the system, incorporating pervasive across data in use, transit, and at rest, alongside IBM's Enterprise Key Management Foundation (EKMF) to manage cryptographic keys for protecting sensitive information such as card transactions. Additionally, the Secure Service Container provides isolated environments for processing sensitive operations, leveraging IBM cryptographic APIs and secure-by-design circuitry to ensure multi-layered protection against breaches and unauthorized access. These features allow for root access visibility and compliance with stringent financial regulations. The infrastructure's supports Bank Zero's growth trajectory, designed to accommodate expansion from launch to millions of users with minimal modifications. By April 2025, it had processed over 40,000 funded accounts and more than R400 million in deposits, demonstrating its capacity to handle increasing transaction volumes while maintaining high performance and security. This backend foundation complements the bank's digital platform by providing robust server-side support for seamless operations.

Card security

Bank Zero's incorporates a that enhances security by featuring three distinct numbers: one for physical in-person transactions, one for purchases, and one for contactless payments. This design, compliant with Mastercard's standards, isolates transaction types to prevent a single breach from compromising all usage scenarios. The groundbreaking , recognized as a world-first , blocks fraudulent cloned transactions even if details and PIN are compromised, thereby mitigating risks from skimming and . Since its launch, Bank Zero has maintained a zero card fraud record as of March 2025, attributed to the segmented numbering system combined with mandatory authorizations for and high-value payments. Customers receive real-time push notifications for all card activity, enabling immediate detection of suspicious attempts. Additionally, the bank's provides intuitive card controls, allowing users to instantly lock the card entirely or selectively (e.g., disabling or access) to block unauthorized use. Physical debit cards are issued for a one-time of R79 for collection at Clicks stores, R119 for delivery to metro areas, or R149 for non-metro areas, covering personalization and delivery, with options for collection at select points to reduce costs further. This structure supports the card's secure delivery process while aligning with Bank Zero's overall zero-fee banking model for core services.

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