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Webex

Webex is a cloud-based developed by Systems, providing integrated solutions for video conferencing, team messaging, calling, webinars, events, and management, enabling hybrid work environments for businesses worldwide. Originally founded in 1995 as WebEx Communications by and Min Zhu, the company pioneered software and was acquired by in 2007 for $3.2 billion, becoming a wholly owned that expanded into a comprehensive AI-enhanced . Key features of Webex include secure video meetings with real-time translation and noise removal, persistent team spaces for messaging and , and intelligent contact center capabilities that automate customer interactions using . The platform supports a range of devices, from desktop and mobile apps to dedicated room hardware, and is designed for scalability, serving over 95% of companies with and compliance standards like GDPR and HIPAA. Since its into Cisco's portfolio, Webex has evolved from a tool into a ecosystem, incorporating advancements like AI-powered meeting summaries and virtual backgrounds to enhance in remote and settings. It competes in the market by emphasizing with third-party tools and seamless with Cisco's broader networking .

History

Founding and early years

WebEx Communications, Inc. was founded in 1995 by and Min Zhu in . The company emerged during the early days of the internet boom, with Iyar, an immigrant from and former executive at , and Zhu, a Stanford-educated engineer from who had previously co-founded Future Labs, aiming to pioneer real-time online collaboration tools. From its inception, WebEx focused on developing web-based conferencing software to enable remote presentations, document sharing, and team collaboration without the need for physical meetings or specialized hardware. This vision addressed the growing demand for efficient as adoption accelerated in the mid-1990s. The company's early efforts involved building a scalable platform that supported interactions over standard web browsers, setting it apart from contemporaries reliant on proprietary systems. The initial product release came in February 1999 with WebEx Meeting Center, a service that allowed users across Windows, Macintosh, and Unix platforms to host and join interactive online meetings with features like screen sharing and chat. This launch marked WebEx's entry into the burgeoning market for software-as-a-service () collaboration tools, emphasizing ease of access and cross-platform compatibility. In 2000, WebEx went public on the exchange under the "WEBX," raising approximately $82 million through an that valued the company at over $1 billion at its peak. The IPO provided critical capital for infrastructure expansion and product enhancements amid the dot-com era. WebEx's growth accelerated in the early , driven by increasing enterprise adoption of solutions. By 2004, annual revenues had reached $189 million, reflecting a exceeding 100% since 2000. The platform amassed over 2 million registered users by 2006, serving more than 23,000 business customers worldwide and establishing WebEx as a leader in with a of around 64%. This independent phase of and laid the for its later acquisition by Cisco Systems in 2007.

Acquisition by Cisco

On March 15, 2007, Systems announced a definitive agreement to acquire WebEx Communications for approximately $3.2 billion in cash, equivalent to $57 per share—a 23% premium over WebEx's closing stock price of $46.20 on the previous trading day. This deal marked 's largest acquisition to date and positioned the networking giant to expand its footprint in the burgeoning field of online collaboration services. The transaction closed following a period, with acquiring about 90.1% of WebEx's outstanding shares by May 25, 2007, and completing the second-step merger on May 29, 2007, at which point WebEx became a wholly owned of . As a , WebEx retained its operational independence in key areas, including its subscription-based , while aligning more closely with 's broader ecosystem. Strategically, the acquisition bolstered Cisco's portfolio by incorporating WebEx's market-leading hosted applications, enabling seamless integration of voice, video, and to better compete with rivals like in the small- and medium-sized business segment. Cisco aimed to leverage WebEx's on-demand platform alongside its existing hardware solutions, such as IP and video systems, to deliver end-to-end experiences. Immediately following the close, key WebEx executives were retained to ensure continuity; notably, co-founder and former CEO joined as Senior Vice President in the Collaboration Software Group, reporting to Chief Development Officer Charles H. Giancarlo, while co-founder Min Zhu continued in a technical leadership role within the subsidiary. WebEx was integrated into 's Development Organization, with early efforts focusing on combining its software with 's video conferencing technology to create hybrid solutions for enterprise users. Prior to the acquisition, WebEx had reported $380 million in revenue for its 2006, ending December 31, 2006, driven primarily by subscription services. Under Cisco, the company was projected to maintain strong growth, with the deal expected to be neutral to 's non-GAAP in fiscal 2008 and accretive thereafter, fueled by WebEx's recurring revenue and expanded market access through Cisco's global channels.

Rebranding and product evolution

In 2015, launched as a cloud-based platform designed to streamline team collaboration through integrated messaging, meetings, and calling features, offering a subscription-based model for businesses of varying sizes. This service aimed to provide secure, real-time sharing of insights and content across devices, marking a shift toward unified within 's ecosystem. By 2018, Cisco undertook a significant effort to consolidate its offerings under the established Webex name, renaming Cisco to Webex Teams on April 18, while extending the Webex branding across the entire suite, including meetings and devices. This convergence went beyond nomenclature, involving technical integrations to unify the platforms for seamless experiences in team and video conferencing. Concurrently, enhancements to Webex Meetings—evolving from the original WebEx service—emphasized a "video-first" approach with high-definition (HD) video capabilities and optimized screen sharing, supporting up to 1,000 participants per session with improved layouts for laptops, mobile devices, and Cisco hardware. The product evolution also extended to hardware with the introduction of the Webex Room series in 2017, initially launched as the Spark Room Kit and Room Kit Plus, which transformed standard HD displays into integrated video conferencing setups for conference rooms. These devices facilitated one-touch joining to Webex meetings and content sharing, enhancing enterprise-grade deployments. Building on the 2007 acquisition of WebEx Communications by , which laid the groundwork for scalable cloud integration, these developments fostered deeper ties with Cisco's networking and security portfolio, including Webex Devices tailored for large-scale enterprise environments. By 2019, Webex had achieved notable scale, demonstrating robust adoption in enterprise settings. This growth underscored the platform's maturation into a comprehensive hub, with Webex Devices further enabling hybrid work setups through seamless with Cisco's broader infrastructure.

Developments since 2020

The triggered a massive surge in Webex usage as organizations shifted to , with the platform supporting 500 million meeting participants and generating 25 billion meeting minutes in April 2020 alone—more than triple the typical monthly volume. This rapid adoption underscored Webex's role in enabling secure, scalable during global lockdowns. In September 2020, Cisco launched , a dedicated designed to facilitate secure learning environments for teachers, students, and parents, including features like structured sessions and with tools. This initiative addressed the urgent needs of the sector amid widespread school closures. Webex solidified its position as a leader in hybrid work solutions, offering integrated tools for seamless remote and in-office collaboration that prioritize security and . By 2023, the had evolved to support extensive hybrid environments, reflecting its growth into a comprehensive ecosystem for modern workplaces. In May 2024, Cisco expanded Webex Calling into the market through a partnership with , leveraging the latter's GlobalRapide cloud platform to deliver reliable, compliant cloud-based telephony services tailored for enterprises in the region. At WebexOne 2025, held from September 28 to October 1 in , Cisco highlighted ecosystem expansions, including enhanced interoperability and AI-driven integrations to foster open, connected collaboration across platforms. The event emphasized Webex's commitment to building a robust partner network for hybrid work innovations. Webex's integration within Cisco's broader portfolio contributed to the collaboration segment's annual revenue exceeding $4 billion in fiscal year 2025, up 1% from the prior year and driven by demand for unified communications solutions.

Products and services

Core collaboration tools

The Webex App serves as a unified platform integrating meetings, messaging, calling, and events into a single , enabling seamless team across devices. Launched in 2018 as part of the and of Spark into the broader Webex ecosystem, it supports hybrid work environments by allowing users to join video meetings, exchange messages in team spaces, and schedule events without switching applications. Key features of the Webex App include support for up to 1,000 participants in meetings, facilitating large-scale discussions with options for breakout rooms to divide attendees into smaller groups for focused interactions. Additionally, real-time translation capabilities cover over 100 , enabling participants to follow proceedings in their preferred through live captions and audio from English. These elements promote inclusive by accommodating diverse teams without requiring external tools. Webex Events extends the platform's capabilities for scalable webinars and virtual gatherings, supporting up to 100,000 attendees per session to host large-scale broadcasts, interactive sessions, and polling. This feature is designed for , , and , with tools for registration, , and post-event reporting to measure engagement. Complementing the software, Webex hardware solutions include the Desk Pro, a 27-inch touchscreen monitor for personal workspaces equipped with a 12MP camera, noise-canceling microphones, and integrated whiteboarding; the Share device, which enables wireless content sharing to any display for huddle spaces; and the Room series, such as Room Bars and Kits, which provide video conferencing setups for conference rooms with AI-enhanced cameras and multi-microphone arrays. These devices integrate natively with the to deliver high-quality audio and video in physical settings. Security forms a foundational aspect of Webex's core tools, with applied to meeting content including voice, video, and chat using customer-controlled keys that prevent unauthorized access, even by . The platform complies with GDPR for data protection and privacy in the , as well as HIPAA for handling in healthcare scenarios, ensuring adherence to regulatory standards through features like data residency options and audit logs. Pricing for Webex core tools begins with a free basic version offering up to 100 participants per meeting, unlimited one-on-one messaging, and essential features for small teams. Paid plans start at the Starter tier for $14.50 per user per month (billed annually), which unlocks up to 200 participants, 24-hour meeting duration, and additional storage, scaling to higher tiers like Plus and Business for advanced controls and larger capacities.

Calling and contact center solutions

Webex Calling is a cloud-based private branch exchange (PBX) system that provides enterprise-grade (VoIP) services, including auto-attendants for call handling and analytics for performance monitoring. It enables organizations to deploy scalable without traditional on-premises , supporting features like customizable greetings, estimated wait times, and flexible routing options through voice queues. Global availability has expanded significantly, reaching over 195 markets by 2025, with dedicated data centers added in regions like to enhance local performance and compliance. Webex Contact Center offers AI-assisted routing to direct customer interactions efficiently and supports engagement across voice, , and email. It integrates seamlessly with (CRM) systems such as , allowing agents to access unified customer data during interactions. Key features include intelligent call routing based on availability and skills, along with queue management to optimize agent utilization, accommodating up to 10,000 concurrent agents per team. In 2025, updates introduced locally hosted solutions to meet regulatory requirements in emerging markets, with rollout plans targeting Q2 2026 for enhanced and AI capabilities. These solutions support compliance in regions like through Mumbai-based data centers. Device compatibility extends to Cisco IP phones, such as the 6800 and 7800 series, as well as third-party (SIP) devices managed via configurations. This flexibility allows enterprises to leverage existing while transitioning to services. Enterprises adopt Webex Calling and Contact Center for hybrid environments, where telephony integrates with on-premises systems to reduce reliance on physical and lower operational costs. The core Webex app serves as the central hub for integrating these calling features with broader tools.

AI integrations and advanced features

Webex incorporates through the AI Assistant, which became generally available in early 2025 for meetings and contact centers. This assistant delivers real-time coaching to agents, generates conversation summaries, and performs on interactions to provide actionable insights. In meetings, it offers instant recaps for late joiners and highlights key discussion points, enhancing participant engagement without disrupting flow. At WebexOne 2025, introduced specialized AI agents for the Webex Suite, including the Notetaker for instant meeting summaries, Task Agent for extracting and assigning action items from transcripts, for automated survey creation and analysis, Meeting Scheduler for coordinating calendars across time zones, and for handling virtual greetings and initial routing. These agents operate autonomously or in coordination, with general availability for the Task Agent planned for Q1 2026, enabling proactive workflow management in hybrid environments. An upcoming integration, AI Canvas in Webex Control Hub, is set for general availability in Q3 , providing IT administrators with a generative workspace for , cross-domain , and data-driven insights into ecosystems. Complementing these are advanced features such as industry-leading removal to eliminate background distractions, for non-verbal reactions like hand-raising or thumbs-up, and adaptive audio via microphones that optimize sound capture based on speaker position. Webex Connect further supports custom workflows through its cloud-based CPaaS , allowing developers to build tailored for multichannel communications like and voice. These AI capabilities have demonstrated measurable impacts, with 75% of users reporting time savings from message and meeting summarization. -driven live captioning and translation enhance , enabling broader participation for hearing-impaired or multilingual users. On November 13, 2025, Cisco announced its intent to acquire EzDubs to further advance speech-to-speech capabilities in Webex using . Security remains a priority, with processing adhering to requirements through regional data residency options that ensure compliance with privacy regulations like GDPR.

Acquisitions

Pre-acquisition expansions

In 2005, WebEx Communications made its most significant pre-acquisition move by purchasing Intranets.com, a , Massachusetts-based developer of on-demand collaboration software, for $45 million in cash. The deal was announced on August 1, 2005, and completed on September 12, 2005, integrating Intranets.com as a wholly owned . This acquisition marked WebEx's strategic entry into tools tailored for small and mid-sized businesses (SMBs), leveraging Intranets.com's existing customer base of approximately 10,000 such organizations. The strategic fit of the acquisition lay in expanding WebEx's core web conferencing offerings beyond large enterprises to include specialized and modules for SMBs. Intranets.com's portfolio brought on-demand applications for document management, task scheduling, , and notably, remote capabilities, which enhanced WebEx's ability to address and technical assistance needs. These tools, including features for remote and collaborative , were integrated into WebEx's platform, such as the newly bolstered WebEx Support Center, allowing users to conduct sessions for issue resolution and employee without on-premises infrastructure. This move diversified WebEx's product suite, emphasizing productivity in areas like sales, , and engineering while aligning with the growing demand for hosted solutions. The impact of the Intranets.com acquisition was evident in WebEx's accelerated growth trajectory leading up to its 2007 sale to . It contributed to revised 2005 revenue projections, boosting estimates by $3 million to $5 million and supporting an anticipated 50% annual revenue increase, driven by opportunities to Intranets.com's clientele. While WebEx pursued early partnerships—such as licensing deals for integrations—no other major acquisitions occurred before Cisco's purchase, keeping the focus on enhancements and this pivotal deal to solidify its independent expansion.

Post-2020 enhancements

In October 2020, acquired BabbleLabs, a company specializing in AI-driven audio enhancement technology, to improve the clarity of virtual meetings on the Webex platform by integrating noise removal and speech enhancement features. This acquisition addressed common challenges in remote collaboration, such as background noise from home environments, enabling clearer audio experiences for users during the heightened demand for video conferencing amid the . In December 2020, Cisco announced its acquisition of Slido, a provider of audience interaction tools, completed in May 2021, to enhance Webex meetings with features like live polls, , and quizzes for greater engagement. In February 2021, Cisco completed its acquisition of IMImobile, a UK-based cloud communications provider, for approximately $730 million, incorporating its Communications Platform as a Service (CPaaS) capabilities into Webex Connect to support omnichannel messaging and automated workflows. The integration enabled Webex Connect to offer features such as SMS-based customer interactions and AI-powered chatbots, allowing enterprises to automate responses and manage multi-channel communications more effectively. For instance, clients like Barclays and Best Buy have leveraged these tools to enhance customer engagement through seamless digital channels. In May 2021, Cisco announced its acquisition of Socio Labs, completed in July 2021, to expand Webex's event capabilities with tools for conferences, including , networking, and . These post-2020 acquisitions significantly expanded Webex's capabilities in and , contributing to its growth in serving global enterprises with integrated communication solutions. By 2025, the enhancements from IMImobile have supported the expansion of agents within Webex, as announced at WebexOne 2025, where new innovations like AI Assistant for Contact Center were introduced to provide smarter agent assistance and automate complex tasks. In November 2025, announced its acquisition of EzDubs to integrate -powered speech-to-speech into Webex, preserving speakers' voices for more natural global communication. has also pursued ecosystem partnerships to extend Webex's reach, such as its with Tata Communications to expand Webex Calling and Contact Center services in , facilitating localized cloud-based telephony and -driven customer support.

Legal issues

Securities investigations

In the late 1990s and early 2000s, the U.S. launched an investigation into conflicts of interest at major investment banks, including , focusing on how priorities influenced research analyst reports. Webex Communications, Inc., which went public in July 2000 with as the lead underwriter, was cited as an example in the SEC's April 2003 complaint against . The complaint alleged that violated securities laws by allowing interests to compromise the independence of its research, leading to the issuance of favorable analyst reports despite internal reservations or external pressures. Specific to Webex, internal Goldman emails revealed efforts to tailor coverage to benefit the . For instance, in August 2000, shortly after the IPO, an investment banker and coordinated with Webex management to initiate coverage with a "Market Outperformer" without an immediate , staggering the of a full report to support positive momentum. Additionally, in January 2001, Webex executives requested the omission of concerns from an upcoming ; the revised the document accordingly, addressing the issue only verbally during investor discussions to align with company preferences. These actions exemplified broader allegations that Goldman analysts issued "buy" or equivalent positive on companies like Webex to secure or maintain business, including IPO mandates, even when internal views were more cautious. The probe also examined related IPO practices, such as share allocations that favored certain clients in exchange for commitments to support aftermarket , though Webex faced no direct accusations. The investigation culminated in the SEC's global research analyst settlement announced on April 28, 2003, involving Goldman Sachs and nine other firms. Goldman agreed to pay $110 million—comprising penalties, disgorgement of profits, and contributions to investor restitution and independent research funds—without admitting or denying the allegations. A separate 2005 SEC action addressed Goldman's IPO allocation practices in Webex and other offerings, resulting in an additional $40 million settlement, again without admission of guilt. Webex itself was not charged with any wrongdoing in either case. The disclosures had limited immediate repercussions for Webex, causing brief stock price fluctuations amid the broader dot-com market downturn, but the company sustained its expansion trajectory. By , Webex had grown into a leading provider of online collaboration services and was acquired by Systems for $3.2 billion.

Patent disputes

In 2005, Webex Communications, Inc. initiated a lawsuit against competitor Raindance Communications, Inc., alleging that Raindance infringed nine Webex-owned related to technology. The suit was filed on September 27, 2005, in the U.S. District Court for the Northern District of . Raindance responded with a countersuit on October 14, 2005, claiming that Webex's Meeting Center and support center products infringed two of Raindance's patents—U.S. Patent Nos. 6,535,909 and 6,621,834—covering methods for conducting interactive web conferences and operator-assisted audio conferencing over the . Webex countered these claims by asserting the patents' invalidity and denying infringement. The parties reached a agreement in early 2006, leading to the dismissal of all claims with prejudice on , 2006. Terms of the were not publicly disclosed, but it resolved the mutual allegations without a judicial determination on infringement or validity. Throughout the , Webex faced several minor patent challenges from other entities in the software space, often involving assertions over features like data sharing and remote access, but none achieved the prominence or scale of the Raindance dispute. No major infringement cases against Webex were reported after 2010 until a significant 2021 lawsuit by Holdings, Inc., which alleged infringement of a on audio by Cisco Webex products following Cisco's 2007 acquisition of Webex. A found infringement and awarded Paltalk $65.7 million on August 29, 2024, but in August 2025, U.S. District Judge Alan D. Albright granted Cisco's motion for as a matter of law, overturning the verdict for insufficient evidence. The judge denied Paltalk's motion for reconsideration on November 12, 2025, and Paltalk has appealed to the U.S. Court of Appeals for the Federal Circuit, where proceedings remain stayed as of , 2025. Such disputes were commonplace in the rapidly growing web conferencing sector during the early 2000s, as companies aggressively protected amid increasing competition and market expansion.

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