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Gametime

Gametime is an American mobile ticketing platform founded in 2012 by Brad Griffith in , , specializing in the resale of last-minute tickets to live events such as sports games, music concerts, and theater shows across 61 cities in the United States and . The company emerged from Griffith's personal frustration with cumbersome ticket purchasing during a Giants game, leading to the development of a user-friendly designed to streamline spontaneous event attendance. Key features of Gametime include transparent pricing that incorporates all fees upfront, panoramic seat-view photos for informed purchases, and a two-tap buying process to facilitate quick transactions. Its Gametime Guarantee ensures ticket validity and offers refunds or exchanges for invalid entries, while the LastCall option uniquely allows users to buy tickets up to 90 minutes after an event has begun. The platform covers thousands of teams, artists, and events, with a focus on major leagues like MLB, NBA, , and NHL, as well as popular concerts and productions. Since its inception, Gametime has raised a total of approximately $76 million in venture funding as of July 2025, including a $20 million Series B round in , to expand its mobile-first marketplace and compete in the secondary ticketing industry. The company emphasizes for and younger fans, reporting millions of tickets sold and serving over 500,000 customers through its app, available on and .

History

Founding

Gametime was founded in late 2012 by Brad Griffith, a former employee at , in , . The initial concept centered on a mobile ticket marketplace specializing in last-minute resale for sports, music, and theater events, designed to appeal to interested in spontaneous purchases. Griffith, who had prior experience in analytics roles including at and , drew on this background to develop an algorithm-driven pricing model for the platform. As a solo founder, Griffith assembled an initial team using contractors and advisors to build the product. The company launched its first app version in May 2013, followed by an Android version in March 2014.

Expansion and milestones

Gametime originated in but rapidly expanded its geographic footprint to major metropolitan areas across , strategically targeting markets with high concentrations of sports teams, concerts, and theater events. By the mid-2010s, the platform had grown to cover dozens of cities in the and , reaching over 60 cities by the late 2010s and maintaining that scale into 2025. Key product milestones marked the company's evolution, including the launch of an Apple Watch-compatible version of its in 2015, enabling users to access last-minute deals directly from their wrists. In 2019, Gametime introduced LastCall, a feature that allows ticket purchases up to 90 minutes after an event has started, capitalizing on real-time demand fluctuations to offer deeper discounts. These innovations built on the platform's mobile-first approach, emphasizing speed and convenience for spontaneous buyers. The user base initially skewed toward , comprising about 70% of users in 2017, with the majority under 30 years old and an average profile of a 31-year-old male earning around $67,000 annually. Operationally, Gametime scaled significantly, with employee numbers growing to support nationwide expansion, reaching over 270 staff by 2025. Recent milestones in 2024 and 2025 included app enhancements like panoramic seat view photos for better purchase confidence, verified resale options via Gametime Sell launched in June 2025, and pricing guarantees highlighted in blog posts on holiday event deals. The spring 2025 product release introduced Zone Deals 2.0, further optimizing last-minute affordability, while fall updates emphasized AI-powered support and over 50 interface improvements to sustain growth. These developments underscore Gametime's ongoing adaptation to a full North American market.

Features

Core functionality

Gametime operates as a mobile-first specializing in last-minute for live events, sourcing from a of verified sellers and suppliers including teams and primary ticketing platforms. The app's proprietary curation analyzes available tickets and prioritizes display of the best deals, options primarily by and seat to highlight the top value selections for users browsing sports events such as MLB, , and NBA games, as well as concerts and theater productions. Prices on the platform adjust dynamically through an automated that responds to market demand, time remaining until the event, and comparable seating options, often resulting in significant drops as the event date approaches—for instance, median NBA prices can fall from around $127 forty-eight hours prior to $40 up to ninety minutes after the game begins. The purchasing process is designed for speed and simplicity, enabling users to complete a in as few as two taps within the or . Upon selection, tickets are delivered digitally directly to the user's phone via email, text, or integrated apps like or the MLB Ballpark , ensuring instant access without physical handling. Payment options include all major cards, , , and Affirm for installment plans, with transparent "all-in" pricing that incorporates all fees upfront to eliminate surprises. Gametime backs every purchase with a lowest-price , refunding 110% of the price difference as (up to $200) if a cheaper identical ticket is found elsewhere within two hours of buying. For sellers, the platform facilitates resale exclusively for tickets originally purchased through Gametime, allowing users to list them via a simple "Sell" button in the app, where a price guidance tool suggests optimal rates based on current . The app verifies ticket legitimacy through its seller guarantee, ensuring only valid inventory is transacted, and processes payouts to sellers via within forty-eight hours after the event concludes, provided delivery is confirmed. Gametime's coverage spans popular live events across more than sixty cities in the United States and , with tickets available for purchase up to ninety minutes after the event start time via its LastCall feature, catering to spontaneous buyers with mobile-optimized interfaces for on-the-go decisions. This model emphasizes quick, secure transactions tailored to the mobile , prioritizing ease in both and Android environments.

Additional tools and innovations

Gametime introduced the High Fives rewards program in August 2015 as the industry's first loyalty initiative for MLB fans, rewarding users with $5 credits per for purchases to games won by the home team after attending three or more such events in September; the program was expanded nationwide across all MLB teams that year but appears to have been discontinued, as it is no longer mentioned on the company's website as of November 2025. Gametime also offers a separate referral system where users earn $5 in app credits when friends use a personal share code for their first booking, redeemable toward future buys. In April 2016, Gametime launched Snap and Sell, a mobile feature enabling users to list tickets for resale by simply photographing paper tickets or stubs directly in the app, streamlining the process from upload to listing in seconds and integrating with the platform's marketplace for quick exposure to buyers. Later that year, in June 2016, the company debuted Gametime Connect, a social networking tool that allows users to share upcoming event plans with friends, discover mutual attendance at games or shows, and view personalized recommendations for seats based on shared connections, fostering community-driven event discovery. Gametime's FanViews feature, rolled out in April 2017, empowers users to and share real photos from their seats post-event, creating a crowdsourced library of authentic views that prospective buyers can browse to assess sightlines, atmosphere, and overall experience, enhancing in the resale through user-generated visual . In fall 2025, Gametime released updates including Zone Deals 2.0, offering affordable prices on tickets in premium stadium sections that sell quickly; a 15% flat fee structure for greater pricing ; and an AI-powered Fan Happiness Assistant that helps resolve issues for approximately 25,000 fans monthly. Users can also receive deal notifications by following favorite teams, artists, or events. All tickets are backed by the Gametime Guarantee for reliability, with algorithms powering Gametime Picks to highlight best-value options. At the core of these enhancements is Gametime's proprietary pricing , which dynamically adjusts ticket prices in by analyzing supply-demand imbalances, historical sales data, and proximity to the event start time—typically lowering prices as the event nears to fill seats, with the sharpest drops often occurring in the final 90 minutes to maximize accessibility for last-minute buyers. This system processes venue-specific factors like remaining inventory and buyer behavior to generate personalized deal recommendations, such as Gametime Picks, ensuring competitive offers without manual intervention.

Business operations

Funding and investment

Gametime secured its initial funding of $900,000 in 2013 from investors including the founders of and owners of sports clubs such as the San Francisco Giants. The company raised $4 million in a in 2014, led by Accel Partners, with participation from sports team investors like those from the , San Francisco Giants, , and . This was followed by a $13.3 million in May 2015, also led by Accel Partners, including investments from executives like and . In September 2016, Gametime closed a $20 million Series B round led by , with participation from GV (formerly Ventures), Accel Partners, Stanford's StartX Fund, and others, bringing the total capital raised at that point to $33 million. The most recent round was a $30 million Series C in May 2022, led by Nimble Partners and including Maven Ventures, Accel, GV, Bedrock Capital, and 25Madison, resulting in a total of $71.5 million raised across multiple rounds as of 2022. These funds were primarily allocated to app development, marketing efforts targeted at , and geographic expansions into new cities to enhance the platform's last-minute ticketing capabilities. As of November 2025, Gametime remains a private company with no (IPO), and its valuation is implied by a Forge Price of $10.06 per share. The company reported estimated of $75 million in 2025, following peak annual growth in 2024 that underscored its financial health amid expanding market demand for .

Partnerships and market position

Gametime has formed several key partnerships to enhance its inventory and reach. In 2015, it entered an exclusive multiyear agreement with to integrate content and promotions, allowing users to access event recommendations and deals directly within the app. This collaboration aimed to drive last-minute ticket sales through targeted sports content. In 2017, Gametime signed a resale agreement with , enabling primary tickets from clients to flow into the Gametime app, thereby expanding access to a wider range of events. A notable figure in Gametime's leadership is Colin Evans, co-founder of , who joined as in 2014 following his initial role as an advisor and investor. His expertise in secondary ticketing has contributed to strategic revenue growth and partnership development since the early 2010s. Gametime holds a strong position as a leader in last-minute , operating as a premier marketplace for sports, music, and theater events across 61 cities in the and . It competes directly with platforms like and in the secondary ticketing space, differentiating itself through mobile-first accessibility. As of 2025, the Gametime app maintains a 4.8 out of 5 rating on , based on over 83,000 reviews, reflecting high user satisfaction with its interface and reliability. Initially focused on , with approximately 70% of its 2017 user base under 30 years old, Gametime has shifted toward a broader by 2025, including families through targeted event promotions such as music festivals and theater performances like . The platform primarily serves users in the and , skewing toward younger, mobile-savvy demographics comfortable with app-based purchases. Gametime's competitive edges include its emphasis on no-fee guarantees, where all prices are displayed transparently with fees included upfront, and quick mobile delivery that allows users to access tickets directly in the for seamless entry. These features position it as a fan-friendly alternative in a market often criticized for high resale fees and delays, with guarantees ensuring on-time delivery and lowest prices. In recent developments, Gametime announced the launch of Zone Deals 2.0 in spring 2025, enhancing affordable ticket options for live events, alongside press releases highlighting expanded event coverage without major acquisitions. Earlier in 2024, it introduced "Gametime Picks" to curate optimal seat deals, further solidifying its focus on value-driven expansions in event accessibility.

Reception

Awards and recognition

Gametime received significant industry recognition during its 2017 expansion phase, particularly for its rapid growth and innovative platform. The company ranked 43rd on Deloitte's Technology Fast 500 list, acknowledging a 3,856 percent revenue growth from 2013 to 2016, which highlighted its emergence as a disruptor in the secondary ticketing market through a mobile-first approach. Similarly, Gametime placed third overall on the Inc. 5000 list of fastest-growing private companies in the United States, driven by over 34,000 percent three-year sales growth, further validating its scalable . In the sports industry specifically, Gametime was awarded "Best in Mobile Fan Experience" at the 2017 Sports Business Awards by Sports Business Journal, recognizing its user-friendly app features that enhanced last-minute ticket purchasing for live events. Additionally, the company won the "Best Events App" category at the 2017 Appy Awards, celebrating excellence in mobile application design and functionality for event ticketing. These accolades from 2017 underscored Gametime's role in transforming traditional ticketing by prioritizing accessibility and real-time deals, amid a period of peak user adoption. By 2025, Gametime continued to garner positive media mentions as a legitimate, low-fee alternative for and sports tickets. Articles in and praised its reliability and affordability, positioning it as a trusted option for last-minute purchases without the high fees of competitors. This sustained recognition reinforced Gametime's market credibility, contributing to broader user trust, expanded partnerships with venues, and ongoing growth in the live events sector.

Criticisms and challenges

Despite its popularity, Gametime has faced criticisms related to ticket delivery delays, with complaints highlighting occasional lags in receiving tickets after purchase, though the company notes that most issues resolve before events begin. These delays have been attributed to seller-side problems in the resale process, leading to user frustration during high-demand periods. User reliability concerns have also emerged, including reports of verification issues and misleading seat descriptions, such as mismatches in seating locations that prevent full resolution without additional documentation from buyers. Review platforms reflect mixed experiences, with showing a 3.9 out of 5 rating based on over 3,700 reviews, including complaints about tickets for incorrect dates, while Sitejabber reports a lower 1.1 out of 5 from 121 reviews, citing dissatisfaction with ticket validity and responsiveness. Despite these, the app maintains generally positive overall ratings on major app stores. In the competitive resale market, Gametime encounters challenges from dominant players like and , which control larger ticket inventories and can limit Gametime's access to certain events, particularly for non-last-minute sales. Critics have questioned Gametime's model, with some users viewing deeply discounted last-minute deals as suspiciously low, though this aligns with broader industry practices where prices fluctuate based on demand. Gametime has also faced legal challenges. In a 2024 class action lawsuit (Backer v. Gametime United Inc.), plaintiffs alleged misleading ticket pricing and hidden fees; a proposed $2.5 million was rejected by a Superior Court judge in October 2024 for lacking fairness. Additionally, in July 2025, Shaviv Delkhah filed a lawsuit against Gametime in , accusing the company of for recording and monitoring customer service phone calls without proper consent. To address these issues, Gametime has implemented response measures through its and platform updates in 2025, emphasizing verified tickets via partnerships with verified sellers and the Gametime Guarantee, which promises on-time , valid entry, and full refunds for invalid or canceled events (processed within 5-7 business days or as immediate credit). The guarantee also covers for problems, requiring users to contact support promptly for resolutions like alternative seating or reimbursements. As of November 2025, Gametime faces ongoing pressures in the resale market for greater on and inventory sourcing to build user trust.

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