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Pacific Office Automation

Pacific Office Automation (POA) is a privately held, family-owned company founded in 1976 and headquartered in Beaverton, Oregon, specializing in office equipment, software solutions, and technology services to enhance business productivity and workflow management.^[1] Operating across 12 states in the United States—including Oregon, Washington, California, Arizona, Colorado, Idaho, Nevada, New Mexico, Utah, Texas, Hawaii, and West Virginia—POA maintains over 40 locations and employs just under 1,500 people, making it the largest independent office equipment dealer in the country.^[1]^[2] The company provides a comprehensive range of services, including managed print services, managed IT support with 24/7 monitoring and cybersecurity, unified communications, production printing, and facilities management tailored to industries such as healthcare, education, legal, and small businesses.^[3]^[4]^[5] POA emphasizes customer-focused values like integrity, transparency, communication, and innovation, encapsulated in its motto "Problem Solved," and offers guarantees such as four-hour service response times, 97% uptime performance, and loaner equipment programs.^[1]^[6] Since its inception as a single-office operation in Portland, Oregon, POA has achieved consistent year-over-year growth through strategic partnerships and a commitment to employee engagement and community involvement in areas like education, healthcare, athletics, and sustainability initiatives.^[1]^[7]^[8] In 2025, it was recognized as the MSP Partner of the Year by Arctic Wolf for its excellence in managed security services.^[2]

History

Founding and early development

Pacific Office Automation was founded in June 1976 by Terry Newsom as Pacific Photocopy Inc., operating out of a small office on Nimbus Drive in Beaverton, Oregon, where it initially focused on selling copy machines.^[9] Newsom had acquired the Portland branch of the struggling photocopier company APECO, which provided the foundation for the new venture amid the early photocopier market's challenges.^[10] The company's initial business model centered on sales and service of photocopiers, alongside basic office duplication services, targeting local businesses in the Pacific Northwest with a strong emphasis on building customer relationships through personalized support and reliable equipment maintenance.^[9] This approach differentiated Pacific Photocopy from larger national competitors by prioritizing community ties and hands-on service in the regional market, fostering loyalty among small and medium-sized enterprises.^[11] From inception, Pacific Office Automation achieved consistent year-over-year revenue growth, marking 49 consecutive years by 2025 as it transitioned from a single-location dealer to a more established regional player.^[12]

Growth and expansions

In the early 1980s, Pacific Photocopy Inc. rebranded to Pacific Office Automation to encompass its evolving portfolio of office equipment and services beyond photocopying.^[9] During the 1990s and 2000s, the company pursued organic growth and strategic acquisitions to expand its footprint across the western United States, opening branches in key markets such as Washington state, including Bellingham, to serve regional business needs.^[13] In Arizona, POA established operations in Tempe and later Phoenix through targeted acquisitions, notably purchasing Trans-West Network Solutions in 2017 to bolster its telecommunications and office technology offerings.^[14] Similarly, expansions into Utah occurred via acquisition, with the 2021 purchase of a Konica Minolta branch in Salt Lake City enhancing its presence in the Intermountain West.^[15] These efforts were complemented by long-standing partnerships with leading manufacturers like Canon and Ricoh, which provided access to advanced printers, copiers, and managed print solutions, enabling POA to scale its service capabilities nationwide.^[16]^[17] By the 2000s, through consistent year-over-year growth and these market entries, POA had emerged as the largest independent office equipment dealer in the United States.^[11] The company later relocated its headquarters to Greenbrier Parkway in Beaverton, supporting further operational expansion. Into the 2010s and early 2020s, POA continued scaling via a mix of organic development and buys, reaching approximately 40 branches across multiple states by 2023.^[9] Notable entries included Austin, Texas, in 2022, marking its push into the Southwest, and Hawaii through the 2024 acquisition of Maunakea Integrated Solutions, which added managed IT and security services to its Hawaiian operations.^[18]^[19]

Recent milestones and leadership changes

In 2023, Pacific Office Automation celebrated its 47th anniversary, marking nearly five decades of operation with approximately 1,300 employees across 40 branches in 11 states, establishing it as the largest independent office equipment dealer in the United States.^[9]^[20] That same year, the company achieved a significant branding milestone by sponsoring and hosting the inaugural NASCAR Xfinity Series Pacific Office Automation 147 race at Portland International Raceway on June 3, solidifying its visibility in motorsports and community engagement.^[9] Leadership at Pacific Office Automation underwent substantial changes starting in late 2024, prompted by multiple allegations of sexual misconduct against former CEO Doug Pitassi from former employees, culminating in at least six lawsuits by October 2025.^[21]^[22] Pitassi took an indefinite leave of absence in October 2024 and was terminated on December 30, 2024, leading to the appointment of Michael McHenry, Vice President for Arizona, as interim CEO on October 10, 2024.^[23] In January 2025, Adam Pritchett was appointed as the permanent CEO, bringing his extensive experience in sales and operations to steer the company's continued expansion.^[24] Under Pritchett's leadership, the executive team was restructured in April 2025 with key promotions, including Nick Duyn to Regional Vice President for the Oregon market and TJ to Vice President for the Southeast market, alongside elevations for Eric and Sonny in their respective regions to enhance regional growth and operational efficiency.^[25]^[26] The company's momentum persisted into mid-2025, with Pacific Office Automation ranked as the 25th fastest-growing private company in the Portland area by the Portland Business Journal, reflecting a revenue increase of $69 million from 2022 to 2024.^[27] In July 2025, Pritchett was appointed to Konica Minolta Business Solutions U.S.A.'s Dealer Advisory Council, effective July 1, to provide strategic input on dealer partnerships and industry trends.^[28]^[29]

Products and services

Office equipment offerings

Pacific Office Automation specializes in a wide array of office hardware, serving as a leading independent dealer for enterprise-level equipment designed to enhance business productivity. The company's core offerings include multifunction printers (MFPs), copiers, scanners, and wide-format devices, which integrate printing, scanning, copying, and faxing capabilities into compact, durable systems suitable for high-volume office environments. These products emphasize reliability, with features such as secure printing to protect sensitive documents and energy-efficient models that reduce operational costs and environmental impact.^[30] The portfolio features equipment from prominent manufacturers including Canon, Ricoh, Konica Minolta, and Sharp, tailored for businesses requiring robust performance in demanding settings. High-volume MFPs and production printers support large-scale document handling, while wide-format devices enable high-quality output for graphics and technical drawings, all built for seamless integration into existing office workflows to minimize downtime and maximize efficiency. Scanners complement these systems by facilitating digitization of physical documents, promoting paperless operations without compromising speed or accuracy.^[30]^[31] Pacific Office Automation maintains a comprehensive catalog encompassing over 30 product categories, allowing customization based on organizational needs such as output volume, color capabilities, and connectivity options. This selection underscores the company's commitment to durable hardware that withstands intensive use, with options for leasing or purchase to align with budget constraints. Historically, the firm began as a photocopier dealer in 1976 and expanded its lineup to include this full spectrum of office equipment, reflecting the evolution of workplace technology demands.^[31]^[9] These hardware solutions can integrate with managed print services to optimize performance, though the focus remains on the physical devices themselves.^[30]

Technology and managed solutions

Pacific Office Automation provides a range of technology and managed solutions designed to enhance office productivity and security through software, IT services, and integrated systems. These offerings focus on streamlining operations, reducing costs, and ensuring compliance, aligning with the company's "Problem Solved" motto, which emphasizes custom, efficient, and secure solutions tailored to business needs.^[1] Managed print services (MPS) form a core component, optimizing document workflows by proactively monitoring printer fleets, tracking usage, and automating supplies replenishment to minimize downtime and achieve up to 99% uptime. These services reduce printing costs—often 5-10% of unmanaged revenue—through waste reduction, such as free toner recycling to help reduce the approximately 80% of toner cartridges that typically end up in landfills, and features like secure print release to protect sensitive data. Fleet management within MPS includes centralized tracking, hardware roadmaps, and loaner equipment during maintenance, integrating with custom software for troubleshooting and efficiency analytics.^[32] IT solutions encompass comprehensive managed services, including 24/7 network monitoring, data backups, and business continuity planning to safeguard against disruptions. Data security is bolstered by managed detection and response (MDR) protocols, which provide real-time threat detection for networks, endpoints, and cloud environments, alongside vulnerability scans and penetration testing for compliance with standards like HIPAA, GDPR, and PCI DSS. In 2025, POA was recognized as the MSP Partner of the Year by Arctic Wolf for excellence in managed security services.^[2] Cloud integration supports tailored setups for email hosting, storage, and multi-cloud platforms such as AWS and Azure, with automatic updates and patch management to enhance reliability and scalability.^[4]^[33] Unified communications solutions facilitate collaboration via VoIP phone systems, which deliver high-quality, internet-based calls through scalable cloud platforms like Mitel, integrating with mobile apps and softphones for flexible access. Video conferencing tools enable HD meetings with screen sharing and digital whiteboarding, while features like instant messaging, unified messaging (voicemail, email, SMS), and file sharing create a single interface that reduces training time and boosts team efficiency across locations. These cloud-based systems minimize hardware dependencies, promoting mobility and productivity in remote or hybrid work environments.^[34] Custom software and professional services address workflow management and productivity analytics by conducting initial assessments to identify inefficiencies, followed by tailored digital solutions that streamline information flow and eliminate waste. Cybersecurity protocols are embedded in these software offerings, including encryption and user activity oversight to prevent breaches and ensure compliance. Analytics tools provide insights into task outputs, resource utilization, and operational health via dedicated account managers, enabling data-driven optimizations that maximize efficiency without exhaustive numerical tracking. End-to-end solutions, such as facilities management for document-intensive processes, further integrate these elements to create cohesive, secure office ecosystems.^[35]^[36]

Operations and presence

Geographic locations and markets

Pacific Office Automation is headquartered in Beaverton, Oregon.^[37] The company maintains over 40 branches across 11 states, including Oregon, Washington, California, Arizona, Colorado, Idaho, Nevada, New Mexico, Utah, Texas, and Hawaii.^[38]^[39] Its foundational markets center on the Pacific Northwest, encompassing Oregon, Washington, and Idaho, where the majority of its operations originated and continue to thrive.^[1] Strategic expansions have broadened its footprint into the Southwest region with branches in Arizona, New Mexico, and Texas; the Mountain West area covering Colorado, Utah, and Nevada; and a 2024 entry into Hawaii via the acquisition of Maunakea Integrated Solutions.^[19]^[15] This growth positions the company to serve key urban centers such as Portland in Oregon, Seattle in Washington, Phoenix in Arizona, Albuquerque in New Mexico, and Austin in Texas.^[40]^[41] Complementing its direct branches, Pacific Office Automation utilizes a dealer network model to extend technology solutions nationwide without maintaining owned operations in every locale.^[38]

Corporate leadership and structure

Pacific Office Automation operates as a privately held company, locally owned and operated since its founding in 1976 by Terry Newsom, with no public stock listing.^[42] The company's governance emphasizes a flat hierarchy that promotes employee empowerment and accountability, enabling agile decision-making across its operations. This structure supports over 1,400 employees by fostering a culture of trust and professional development, allowing staff to take ownership of customer-focused initiatives without excessive bureaucratic layers.^[1]^[25] Adam Pritchett serves as the current Chief Executive Officer, appointed effective January 10, 2025, where he oversees strategic direction and drives sustainable growth while preserving the company's core values.^[42] Under his leadership, the executive team has been expanded through key internal promotions in April 2025 to strengthen regional and functional expertise. Notable appointments include Nick Duyn as Regional Vice President for the Oregon market, TJ Wiesenberger as Vice President for the Colorado and Texas markets, Eric Pitassi as Vice President for the California and Nevada markets, Sonny O'Grady as Vice President for the Utah and Idaho markets, and Christie Wakefield as Vice President of Marketing.^[25] These changes reflect a commitment to internal talent cultivation and alignment with the company's decentralized approach to management.

Community and corporate responsibility

Sports sponsorships and partnerships

Pacific Office Automation has been a key partner of the Portland Trail Blazers since 1991, supplying the NBA team with office technology solutions such as printers, copiers, and workflow automation tools while securing high-visibility branding opportunities like arena signage and promotional integrations.^[43] This enduring relationship, now spanning over three decades, underscores the company's commitment to supporting Northwest sports icons and enhancing fan experiences through technology-driven activations, including recent expansions like complimentary electric vehicle charging stations at team facilities.^[44] The company's sponsorship portfolio extends to major professional leagues, including the Portland Timbers of Major League Soccer and the Portland Thorns of the National Women's Soccer League, where it provides similar office equipment support and gains exposure through stadium partnerships.^[9] In the NFL, Pacific Office Automation serves as the official office technology partner for the Seattle Seahawks, contributing to back-office efficiency and participating in community events tied to the team.^[45] These affiliations, along with support for teams like the Seattle Mariners and San Jose Sharks, allow the company to embed its brand in regional sports culture.^[9] In April 2025, Pacific Office Automation announced a sponsorship of LPGA rising star and Oregon native Gigi Stoll, aligning the company's values of excellence and innovation with her professional golf career.^[46] At the collegiate level, Pacific Office Automation backs Oregon State University athletics, offering technology solutions to athletic departments and sponsoring events that align with its regional footprint.^[9] In a notable expansion into motorsports, the company title-sponsored the inaugural Pacific Office Automation 147 NASCAR Xfinity Series race in 2023 at Portland International Raceway, marking its entry into auto racing and drawing thousands of attendees to showcase its business solutions.^[47] Through these sports investments, Pacific Office Automation strategically fosters local business relationships and promotes its "Problem Solved" ethos—emphasizing efficient, proactive technology solutions—by aligning with teams that embody teamwork and community engagement across the Pacific Northwest and beyond.^[48]

Philanthropy and local involvement

Pacific Office Automation's founder, Terry Newsom, has maintained a strong personal commitment to youth development through sports, beginning with his role as a coach for youth football at Sunset High School during the company's formative years in Portland, Oregon. This hands-on involvement extended to supporting local sports leagues, fostering discipline and teamwork among young participants, and reflecting Newsom's belief in sports as a foundation for community building.^[9] The company's corporate philanthropy emphasizes donations to education, environmental causes, and community networks across its served states, including Oregon, Washington, California, Idaho, Utah, Nevada, and Colorado. In 2023 alone, Pacific Office Automation partnered with 179 unique foundations, providing monetary contributions—such as $78,000 raised through charity events—alongside products, services, and employee volunteer hours to support initiatives like STEM programs, Junior Achievement, and scholarships for underprivileged students. Environmental giving includes contributions to sustainability-focused organizations, while community efforts aid groups such as the Boys & Girls Club, Salvation Army, Ronald McDonald House, and the Children’s Cancer Association, addressing family services, healthcare, and food insecurity.^[49]^[7] In September 2025, the company hosted the Oregon Charity Championship golf tournament at the Oregon Golf Club in West Linn, continuing its tradition of fundraising events to support local nonprofits.^[50] Sustainability forms a core pillar of the company's philanthropic strategy, with eco-friendly office solutions designed to minimize environmental impact for both internal operations and customers. The Print Relief Program, for instance, offsets paper consumption by funding tree-planting projects to achieve carbon neutrality or net-positive outcomes, while technicians activate energy-saving features on equipment during installation to reduce power usage. Recycling programs handle equipment disposal responsibly, partnering with the Environmentally Conscious Recycling Company to recycle over 99% of machines, toner cartridges, and cardboard, supplemented by environmentally safe packaging for new deliveries. These initiatives align with customer demands for green practices, including complimentary electric vehicle charging stations at the company's Rose Quarter campus in Portland.^[51]^[8]^[52] Pacific Office Automation builds local partnerships through community events, professional networking, and structured employee volunteerism, enhancing ties in the regions it serves. Employees regularly participate in blood drives, toy and food collections, and hands-on support for nonprofits, such as hosting career-exposure events for Portland Public Schools students at local races. The company also organizes charity golf tournaments and fundraisers, like those benefiting children's health and habitat projects, to strengthen collaborative networks without direct business promotion. These efforts underscore a philosophy where community investment is integral to operations, as articulated since the company's founding.^[7]^[49]^[53]

References

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About Us - Pacific Office Automation
We pride ourselves on being customer focused, transparent, competitive, and having integrity. A great culture creates employee engagement. POA is proud of the ...
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Pacific Office Automation Named 2025 MSP Partner of the Year by ...
Jun 12, 2025 · Currently, officed in 12 states with just under 1,500 employees, POA continues to grow because of great partners and the customer experience it ...<|control11|><|separator|>
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Technology Solutions | Pacific Office Automation
We offer solutions for phone services, managed print, data security, and more. Learn how we can help improve your productivity.
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Optimize your IT with our Managed IT Services. Get 24/7 monitoring, security, and expert support—so you can focus on growing your business.
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Pacific Office Automation serves a wide range of industries, including law offices, schools, small businesses, healthcare & more.
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Guaranteed four-hour or less service response time · Loaner equipment program · Performance replacement guarantees · 97% uptime performance guarantee · On-demand ...
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POA promotes sustainable business practices by offering eco-friendly office solutions & environmental impact assessments.
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Terry Newsom founded the company in 1976, when he purchased the Portland branch of APECO, a financially ailing photocopier company.
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When Terry Newsom, Pacific Office Automation founder, opened the company's first location in Portland, Ore. in May 1976, it only sold copy machines out of a ...
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Pacific Office Automation Surpasses Target for Revenue Growth in ...
Jan 23, 2024 · ... revenue grew by 9 percent in 2023 compared to 2022. The firm said the increase marks its 47th consecutive year of revenue growth. In a ...Missing: early first<|control11|><|separator|>
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Sep 29, 2017 · Among the recent deals: Pacific Office Automation (POA) has acquired Trans-West, a Phoenix, Arizona-based Voice Over IP (VoIP) and data ...<|control11|><|separator|>
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Feb 7, 2023 · Pacific Office Automation (POA), the largest office equipment dealer in the US, announced 2022 revenues increased by $33 million, or 8.6 percent, over 2021.
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Jan 10, 2025 7:30 PM Eastern Standard Time. Pacific Office Automation Announces the Appointment of Adam Pritchett as Chief Executive Officer.
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### Summary of Pacific Office Automation's Managed Print Services (MPS)
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### Summary of Pacific Office Automation's Cybersecurity and Data Security Solutions
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We are a recognized leader in office management solutions, offering state-of-the-art technology and award-winning customer service that has helped us grow to ...
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We're providing technology to our customers across all of America. Our scope positions us to be the most reliable partner for local to national organizations.
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We offer hardware and preventative maintenance solutions backed by real time monitoring to ensure the reliability and stability of your IT assets. Learn More.Office Solutions in Portland, OR · Office Solutions in Denver, CO · Contact Us · Idaho
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Jul 20, 2020 · ... the proceeds toward making sure Washingtonians have a safe place live. We are proud sponsors of the Portland Timbers, so we donated our ...Missing: Blazers 1991<|control11|><|separator|>