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Ziply Fiber

Ziply Fiber is a telecommunications company specializing in fiber-optic broadband internet, voice, and related services, operating primarily in the Pacific Northwest region of the United States. A subsidiary of BCE Inc. since its acquisition on August 1, 2025, for C$5 billion (US$3.65 billion), the company was launched on May 1, 2020, through the acquisition of Frontier Communications' operations and assets in the region for $1.35 billion by WaveDivision Capital. Headquartered in Kirkland, Washington, Ziply Fiber emphasizes a 100% end-to-end fiber-optic network. It serves approximately 1.3 million fiber passings across Washington (740,000), Oregon (430,000), Idaho (80,000), and Montana (50,000) as of December 2024, with around 375,000 fiber subscribers and 60,000 additional broadband customers on legacy copper infrastructure as of August 2025. Ziply Fiber offers residential and business plans with symmetrical and speeds ranging from 100 Mbps to 50 Gbps—the fastest home plan available in the United States—along with no caps, no annual contracts, and free installation. Its services extend to traditional lines, VoIP, hosted voice solutions, streaming TV support, and wholesale options such as Ethernet transport, dedicated , and for commercial and enterprise customers. The company has invested hundreds of millions of dollars in network upgrades since its , focusing on expanding deployment to unserved and underserved areas in its four-state footprint.

History

Origins and early operations

Ziply Fiber's foundational operations trace back to the General Telephone Company of the Northwest, Inc., established in 1964 as a of General Telephone & Electronics Corporation (). This entity was formed through GTE's acquisition of the West Coast Telephone Company, which had previously provided local services across rural and urban areas in , , , and . The new company focused on delivering reliable basic to these states, filling gaps left by larger national carriers and emphasizing service in underserved communities. Throughout the and , the General Telephone Company of the Northwest expanded its infrastructure to support growing demand for connections in the region. This period saw significant buildout of local exchange networks, including the installation of switching equipment and transmission lines to connect remote rural areas, where access to modern was limited. By the , the company had further developed its operations, incorporating advancements like digital switching systems to improve call quality and capacity, while maintaining a commitment to affordable service for residential and customers across its four-state footprint. A pivotal milestone occurred in 1993 when Northwest, Inc.—the renamed successor to the original company—integrated operations from Contel's jurisdictions following 's earlier acquisition of Contel in 1991. This consolidation absorbed Contel's telephone assets in , , and , enhancing network efficiency without disrupting the regional service model that prioritized local needs. The merger allowed for streamlined management and gradual customer integration, preserving the company's focus on the 's unique telecommunications landscape.

Transition through major telecoms

In 2000, the northwest telecommunications operations originally stemming from were integrated into following the merger of Corp. with Bell Atlantic Corp., which created as one of the largest U.S. telecom providers. This acquisition encompassed Northwest's legacy wireline assets in , , , and , enabling to consolidate its regional footprint and prioritize modern infrastructure. Under 's ownership, the company aggressively expanded services in these areas during the , introducing (DSL) offerings as early as 2003 to meet growing demand for high-speed , which marked a shift from traditional voice services to bundled data and voice packages. By 2010, Verizon sought to divest non-core rural assets to focus on urban fiber deployments like FiOS, leading to the sale of its northwest wireline operations—along with assets in other states—to for approximately $8.6 billion in a cash-and-stock transaction. The deal, announced in and closed in July 2010 after FCC approval, transferred about 1.3 million access lines in the northwest region to , transforming the company into a major rural provider. Under , operations pivoted toward bundled DSL, voice, and video services similar to Verizon's FiOS model, while initiating early fiber-optic pilots to test gigabit-speed capabilities in select urban pockets of and . Frontier's stewardship of the northwest assets from to was marked by operational hurdles, including mounting from the acquisition, regulatory over billing practices, and slower-than-expected network modernization amid competition from providers. Despite these challenges, Frontier invested in incremental upgrades, expanding connections to approximately 150,000 by March while maintaining copper-based DSL for broader coverage. The customer base grew modestly to serve more than 350,000 residential and commercial users across the four states, generating $619 million in annual revenue by late and reaching over one million people through its footprint.

Formation and initial growth

In May 2019, a consortium led by WaveDivision Capital and Searchlight Capital Partners, including PSP Investments and the British Columbia Investment Management Corporation, announced the acquisition of Frontier Communications' Northwest operations—covering Washington, Oregon, Idaho, and Montana—for $1.35 billion. The deal, completed on May 1, 2020, transferred assets previously operated as Frontier Communications Northwest Inc., serving nearly 500,000 residential and business customers across internet, phone, and TV services. The transaction marked a shift toward independent regional focus, with the acquired entity rebranded as Ziply Fiber to emphasize local identity and fiber-optic innovation in the Pacific Northwest. Following the acquisition, Ziply Fiber committed an additional $500 million to network upgrades and service enhancements, prioritizing fiber-to-the-home (FTTH) deployments to replace legacy infrastructure. This investment supported rapid expansion, with the company announcing plans for gigabit-speed fiber in 36 new markets across its footprint in 2021, targeting underserved suburban and rural communities. By mid-2021, Ziply's fiber network reached approximately 616,000 passings, achieving around 36% fiber penetration overall—up from an initial 30% at acquisition—and higher rates in select urban key markets, enabling a transition to a predominantly fiber-centric model. Ziply Fiber positioned itself as a "local" provider rooted in the Northwest, differentiating from national telecoms through community-focused marketing and symmetrical high-speed offerings. In January 2022, it launched multi-gigabit residential tiers of 2 Gbps and 5 Gbps across 60 markets, serving 170,000 addresses and underscoring its emphasis on ultra-fast, all- connectivity. These efforts drove subscriber growth, with nearly 500,000 total and phone customers by mid-2021, including about 300,000 subscribers (primarily residential), and continued expansion into 2022 amid rising demand for services.

Acquisition by BCE

In November 2024, announced its intention to acquire Ziply Fiber for approximately C$5 billion (US$3.6 billion) in cash plus the assumption of C$2 billion in debt, positioning Ziply as a wholly-owned of , BCE's primary operating unit. The deal, which aimed to bolster BCE's fiber network presence in the U.S. , was completed on August 1, 2025, following regulatory approvals including from the U.S. , with the final debt assumption at approximately C$2.6 billion. Post-acquisition, BCE outlined integration plans to leverage Ziply's infrastructure for accelerated growth. In May 2025, BCE and PSP Investments announced a to create Network FiberCo, a targeting the development of up to 5 million additional passings, enabling Ziply to expand its footprint to up to 8 million locations by the end of the decade, surpassing the initial target of 3 million locations by 2028 through organic builds and partnerships. This strategy includes combining Ziply's existing 1.3 million passings (as of late ) with new deployments to enhance BCE's overall North American reach to over 12 million homes and businesses. By November 2025, Ziply's network passed 1.4 million locations. In conjunction with the acquisition's closure, BCE updated its 2025 financial guidance during its Q2 earnings report on August 7, 2025, incorporating Ziply's contributions to adjusted EBITDA and projections while maintaining targets for expansion. In Q3 2025, Ziply contributed to BCE adding 26,111 net high-speed subscribers. Leading up to the BCE deal, Ziply pursued strategic acquisitions to strengthen its regional presence, including the September 2024 purchase of LocalTel Communications, which added over 40,000 customers across rural and urban areas in central , including Grant, Douglas, Chelan, and counties. Earlier, in November 2023, Ziply launched its 50 Gig symmetrical fiber service—the fastest residential offering in the U.S. at the time—available across its footprint for $900 per month, underscoring its commitment to high-speed innovation. These moves have supported ongoing expansions into new markets in , , and .

Corporate affairs

Ownership and leadership

Ziply Fiber is a wholly owned of , Canada's largest , following the completion of BCE's acquisition on August 1, 2025, for approximately US$3.65 billion (C$5.0 billion) in cash. Prior to this, Ziply Fiber was primarily owned by WaveDivision Capital from its formation in 2019 until the 2025 sale. The acquisition integrated Ziply into BCE's portfolio as a distinct business unit, retaining its operational independence while benefiting from BCE's broader resources for fiber network expansion. The leadership team at Ziply Fiber is led by Harold Zeitz, who has held the position since the company's inception and has emphasized accelerating fiber deployment across the Pacific Northwest. Post-acquisition, key executives include Brian Bond, responsible for advancing network technologies; Chris Denzin, overseeing day-to-day operations; Ryan Hjorten, managing financial strategy; and Elana Zana, handling legal affairs. These roles were maintained from pre-acquisition structures to ensure continuity in Ziply's fiber-focused growth initiatives. As a , Ziply Fiber's board composition is influenced by BCE's oversight, prioritizing expertise in North American telecommunications and infrastructure. This governance structure incorporates insights from industry veterans, such as former Ziply Executive Chairman Steve Weed, who was appointed to BCE's on November 6, 2025, to provide strategic guidance on U.S. operations.

Headquarters and operations

Ziply Fiber is headquartered in , with an additional corporate office in . The company maintains offices in more than 25 cities and towns across its service areas in Washington, Oregon, Idaho, and Montana, including major facilities in (serving the region), and . These locations support regional coordination for network deployment and customer engagement in the . As of 2025, Ziply Fiber employs approximately 1,700 people, with a strong emphasis on local hiring from Northwest communities to foster regional expertise and community ties. The workforce includes executives and staff predominantly based in the Pacific Northwest, enabling a localized approach to operations and service delivery. Ziply Fiber's operational model centers on dedicated customer service support available via phone and online channels from 8 a.m. to 9 p.m. PT daily for residential customers, with business support from 8 a.m. to 5 p.m. PT weekdays and limited weekend hours, plus 24/7 technical assistance for outages. Field operations teams, comprising technicians who handle installations and maintenance, ensure reliable fiber deployments, often working in coordination with local infrastructure. The company secures right-of-way access through partnerships with local governments and public organizations, obtaining franchises and easements to utilize public ways for fiber construction while minimizing community disruption. These collaborations, such as those under CARES Act funding in Idaho and Washington, accelerate network expansion in underserved areas.

Services and products

Residential offerings

Ziply Fiber provides residential services utilizing fiber-optic technology, offering symmetrical and speeds ranging from 100 Mbps to 50 Gbps. Entry-level plans start at $20 per month for 100 Mbps symmetrical speeds, with higher-tier multi-gig options available up to 50 Gbps for households requiring extreme , such as for multiple 8K video streams or large file transfers. All plans include unlimited usage and require no annual contracts, ensuring flexibility for consumers. In addition to internet, Ziply Fiber offers Fiber TV services delivered over its fiber network, with packages providing over 100 channels, including local broadcasts, entertainment, , and news. Basic packages like include approximately 148 channels (as of October 2025), while premium options such as Ultimate HD include all channels from lower packages plus premium movie channels, offering hundreds of channels in total, incorporating add-ons for , kids, and content. These services integrate with popular streaming applications like , , and , allowing seamless access to on-demand content via compatible devices. Bundling Fiber TV with internet plans provides discounts, enhancing affordability for households seeking a triple-play solution. Ziply Fiber's residential voice services operate as a Voice over IP (VoIP) system integrated with its , priced at $20 per month when added to an eligible plan. Key features include unlimited local and within the U.S., as well as to , , and , along with for blocking spam and anonymous calls. The service ensures compliance through accurate location verification and offers accessible via or online portal, maintaining reliability even during power outages with optional backups. No contracts are required, aligning with the provider's consumer-focused flexibility.

Business solutions

Ziply Fiber offers dedicated solutions tailored for small and medium-sized businesses (SMBs) as well as , providing symmetrical upload and download speeds ranging from 300 Mbps to 100 Gbps to support high-bandwidth demands such as video conferencing, applications, and transfers. These services include static addresses for reliable server hosting and website management, along with (QoS) mechanisms that ensure low latency—typically 3 milliseconds in the core network—and of 0.1% or less, backed by a 99.999% uptime (SLA) with under four hours. In addition to core connectivity, Ziply Fiber provides managed services designed for enhanced reliability and customization, particularly for SMBs and larger enterprises. These include Software-Defined Wide Area Network (SD-WAN) solutions with centralized cloud-based management for networking, application control, and security, with features like intelligent path selection, real-time analytics on latency and jitter, and support for up to two WAN ports per site. Cybersecurity integrations are embedded within these offerings, encompassing managed firewalls, DDoS protection, stateful firewalls with Layer 3/7 rules, content filtering, intrusion protection, antivirus, and site-to-site VPNs, all monitored 24/7 through a Network Operations Center (NOC) to maintain PCI compliance and secure cloud connectivity. Cloud connectivity is facilitated through direct 10 Gbps and 100 Gbps access in major Northwest data centers, enabling private peering with over 200 content providers for optimized performance in hybrid environments. For wholesale partners, Ziply Fiber extends its infrastructure through offerings like dark fiber leasing, which allows other internet service providers (ISPs) and carriers to build custom private networks on high-capacity, low-latency fiber routes in the region. Complementary wholesale services include Ethernet transport (MEF 2.0 certified for E-Line, E-LAN, and E-Tree configurations), dedicated with up to 5 Tbps edge capacity, transit for low-latency access to providers, and wavelength services scalable from 10 Gbps to multi-terabit levels, all supported by redundant routes and 24/7 management. These solutions emphasize scalability and integration, enabling carriers to resell , Ethernet, or local services while leveraging Ziply's 100% .

Additional services

Ziply Fiber offers supplementary services that enhance user connectivity and security beyond its core , , and phone offerings. Among these, SafeConnect provides comprehensive device protection for residential customers, safeguarding up to 10 devices against online threats such as viruses, scams, , and inappropriate content through features including a VPN, , and identity monitoring. This service integrates seamlessly with Ziply's fiber-optic network, leveraging its high-speed and reliable bandwidth to support secure, real-time protection without compromising performance. Bundled with Whole Home , SafeConnect is available at a discounted rate of $5 per month, emphasizing Ziply's focus on layered online security defenses. The company's fiber infrastructure also powers smart home applications, enabling efficient operation of (IoT) devices through superior speed, low , and ample that traditional connections often lack. This compatibility supports automation and connected ecosystems, allowing customers to manage devices like smart thermostats and lights with minimal interruptions, while built-in network optimization tools further enhance privacy and access controls for home environments. In non-fiber areas, Ziply extends its reach via access (FWA) services acquired through the 2023 purchase of Ptera, , a provider serving four counties in and Northern . This acquisition integrates fiber and technologies, offering alternatives in rural or underserved markets where full fiber deployment is pending, with speeds suitable for streaming and (as of 2025). As of 2025, these FWA options using microwave-based infrastructure have been rolled out in select regions to bridge coverage gaps, aligning with Ziply's broader strategy for hybrid network expansion. Ziply further supports content consumption and advanced networking with 7 router provisions, which customers can add to their plans for enhanced wireless performance. These routers deliver up to 3.5 Gbps wireless speeds and 10 Gbps wired connectivity, utilizing multi-band frequencies (2.4 GHz, 5 GHz, and 6 GHz) to handle multiple devices efficiently. Included in the $15-per-month Whole Home service, they feature capabilities through extenders, ensuring seamless coverage across larger homes and reducing dead zones via professional installation and signal optimization. For streaming and apps, Ziply facilitates access to popular platforms without traditional cable, recommending services like , Hulu + Live TV, Disney+, and for live sports and on-demand content. The company's MyBundle tool helps users customize streaming packages based on preferences, while its 2025 streaming guide highlights compatible options like and Peacock, optimized for fiber's high-definition delivery. These integrations promote buffer-free viewing on devices such as , Fire TV, and smart televisions, with no data caps to support extensive app usage.

Network infrastructure

Fiber technology and capabilities

Ziply Fiber's network primarily utilizes technology, which has been progressively upgraded to 10 across its footprint to accommodate increasing bandwidth requirements and deliver enhanced performance. These PON architectures allow for efficient sharing of fiber infrastructure among multiple users while providing dedicated bandwidth allocation, supporting symmetrical upload and download speeds up to multi-gigabit levels as outlined in residential and business offerings. The transition to XGS-PON facilitates lower , typically under 10 milliseconds for last-mile connections, making it suitable for latency-sensitive applications like and real-time communications. The company's backbone infrastructure features an extensive fiber-optic network spanning thousands of miles across the Pacific Northwest, with a core capacity exceeding 20 terabits per second on inter-city routes and multiple 800-gigabit trunk lines to key locations. This includes specialized metro rings, such as the Silicon Forest Ring that interconnects data centers in Hillsboro and , enhancing intra-regional capacity and reducing latency for urban traffic. Similarly, the Northern Link Route provides a 400-gigabit, low-latency long-haul path connecting and to inland cities like Spokane and Missoula, as well as extending eastward to . These elements form a robust, overbuilt foundation that supports scalable growth and high-volume data transport. Reliability is prioritized through fully redundant routing in both the core backbone and local aggregation networks, enabling automatic to minimize and ensure consistent service delivery. At customer premises, Optical Network Terminals (ONTs) serve as the interface for homes and businesses, converting incoming fiber-optic light signals into electrical signals compatible with standard Ethernet devices, thereby optimizing and speed utilization. Ziply Fiber also incorporates support, including static addressing in advanced plans like the 10-Gig service, to future-proof the network for the expanding and emerging protocols.

Colocation and data services

In June 2025, Ziply Fiber initiated the repurposing of its former central offices into facilities, beginning with select sites in and to support data hosting needs. These legacy facilities, originally built for infrastructure dating back to the and 1990s, were converted after decommissioning outdated equipment, freeing up space for modern operations. This effort leverages the company's inherited assets from , acquired in 2020, to transform underutilized real estate into revenue-generating offerings across more than 200 locations in the . The services provide scalable space, with capacities supporting up to 75 per site and customizable cages or suites for tenants. Power redundancy is a core feature, including uninterruptible power supplies (), plants, A-B (and in some cases A-B-C) electrical feeds, backup diesel generators with over five days of fuel storage, and support for up to 18 kW per through retrofitted systems. Direct fiber interconnects enable low-latency connections to major providers and other data centers, such as those operated by and NTT, facilitating seamless integration with Ziply's extensive fiber network for enterprises requiring high-bandwidth access. This strategic shift positions Ziply Fiber to diversify beyond traditional by targeting hyperscale tenants, providers, and enterprises seeking cost-effective, secure alternatives to urban mega-data centers, particularly in secondary and rural markets. The initiative capitalizes on the company's (ILEC) footprint to offer long-term leases with 24/7 monitoring, state-of-the-art HVAC systems featuring , and dedicated conduit options, thereby addressing growing demand for distributed infrastructure.

Coverage and expansion

Current service areas

Ziply Fiber primarily operates in the , serving customers across , , , and . In , the company provides service to major urban centers such as and Spokane, as well as suburban and rural communities throughout the state. Oregon's coverage includes key cities like and Eugene, extending to surrounding areas with a mix of dense urban and less populated zones. In Idaho, services reach Boise and nearby regions, while in Montana, Billings serves as a primary hub for both urban and rural connectivity. This footprint encompasses a diverse range of demographics, from metropolitan residents to businesses and households in remote areas. As of Q3 2025, Ziply Fiber served approximately 450,000 retail broadband subscribers, with about 85%—or roughly 384,000—connected via fiber-optic networks and the remainder on legacy copper and DSL infrastructure. The company added about 9,000 net new fiber subscribers in the third quarter. The company's business segment supports an additional customer base focused on enterprise and small-to-medium solutions, though specific figures for business subscribers are not publicly detailed beyond the integrated operations. This customer growth reflects the integration of acquisitions like LocalTel Communications in 2024, which expanded fiber access in eastern Washington and added to the overall subscriber pool. In core markets across these four states, the network passes approximately 1.4 million homes and businesses as of the third quarter of 2025, with DSL and copper-based services maintaining coverage in outlying suburban and rural outskirts. This hybrid approach ensures broader accessibility while prioritizing fiber deployment in high-demand areas.

Expansion projects and plans

In 2025, Ziply Fiber initiated construction of new fiber-optic networks in Liberty Lake and , aiming to provide dedicated connections with speeds ranging from 100 Mbps to 50 Gbps to thousands of homes and businesses in these communities. Construction in these areas was scheduled to begin within 90 days of the September 15, 2025, announcement, following permit approvals and final build planning, with aerial and underground methods to minimize disruption. In August 2025, Ziply announced a new fiber-optic network expansion in , to serve over 11,000 homes and businesses with speeds up to 50 Gbps. Following 's acquisition of Ziply Fiber in August 2025, the company outlined ambitious expansion goals backed by a strategic with PSP Investments, known as Network FiberCo, which includes over $1.5 billion in committed funding to develop up to 5 million additional fiber passings, with an initial focus on 1 million in existing states. This investment supports Ziply's plan to grow its fiber footprint from 1.4 million locations to approximately 3 million by the end of 2028, prioritizing underserved rural and suburban areas in , , , and . Ziply Fiber has pursued partnerships with municipalities to expedite permits and secure grants under the federal Broadband Equity, Access, and Deployment (BEAD) program, including a $23.7 million through its Northwest Fiber LLC to connect 3,262 unserved locations. Examples include collaborations with , for fiber deployment in starting in spring 2025, and support from , for BEAD-funded expansions. These efforts align with broader public-private initiatives to bridge digital divides in the .

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