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Mphasis

Mphasis Limited is an Indian multinational provider of (IT) services, (BPO), and digital consulting, specializing in AI-led solutions, cloud migration, and platform-based for global enterprises. Headquartered in , , the company was incorporated on August 10, 1992, as a and is listed on the (BSE) and National Stock Exchange (NSE). As an AI-first, platform-driven organization emphasizing intelligence, Mphasis assists Global 2000 companies in modernizing operations, infusing , and scaling with agility, with a strong focus on sectors like banking, , (BFSI), and . The company operates through subsidiaries and delivery centers across , , the , and , serving clients in over 20 countries and generating revenue primarily from application services, , and solutions. Mphasis's ownership structure features significant involvement, with Private Equity holding a 40.10% stake as the largest following a partial divestment in June 2024, while the remaining shares are held by public and institutional investors. Originally founded through the merger of BFL Software and Mphasis , it underwent key transformations, including acquisition by in 2006 and Hewlett-Packard's acquisition of in 2008 (later HPE), followed by 's majority purchase of HPE's stake in 2016 for approximately $827 million, which positioned it for growth in digital services. Under CEO Nitin Rakesh since 2018, Mphasis has emphasized innovation through initiatives like the Mphasis Gen Foundry and reported consolidated revenue of ₹14,220 (about $1.71 billion) for 2025, reflecting a 6.7% year-over-year increase driven by and demand.

History

Founding and early years

Mphasis originated from BFL Software Limited, which was incorporated on August 10, 1992, in , , as a promoted by Shreeniwas Bangur, Shreekant Bangur, Suraj Ratan Rathi, Partha Sarathi, and others, with an initial focus on , export, and services. The company established operations in , 's emerging IT hub, to capitalize on the growing demand for offshore software services. In 1993, BFL Software conducted its on stock exchanges, raising capital to expand infrastructure, including additional workstations and development facilities, which supported early financial growth and positioned the company for broader market entry. By the late , BFL had built a reputation in software services, but sought international expansion. Meanwhile, in 1998, and Jeroen Tas, leveraging their experience from , founded Mphasis Corporation in , as a U.S.-based IT specializing in innovative solutions for the sector. The pivotal merger occurred in , when BFL Software acquired Mphasis Corporation in an all-stock transaction valued at approximately 8.64 billion, resulting in the formation of MphasiS BFL Limited and rebranding to reflect the combined entity's global ambitions. This integration brought on as chairman and CEO, enabling entry into U.S. and international markets while consolidating software export and BPO capabilities with high-end IT consulting. In the early 2000s, MphasiS BFL achieved rapid expansion in application development, legacy system transformation, and infrastructure management, with a strong emphasis on the banking, , and (BFSI) sector, where it secured key contracts leveraging the founders' financial expertise. Under Rao's leadership, the company nearly doubled in size by 2004, focusing on and BPO for global clients. In 2006, the company rebranded as Mphasis Limited, streamlining operations and setting the stage for further global scaling, including a pivotal shift toward larger corporate ownership.

Under Hewlett-Packard ownership

In 2006, Electronic Data Systems (EDS) acquired a controlling stake in Mphasis for approximately $380 million, marking a significant shift toward integration with a global IT services giant. This acquisition provided Mphasis with enhanced resources and market access, building on its early independent operations as a foundation for larger-scale ambitions. In 2008, (HP) purchased EDS for $13.9 billion, thereby bringing Mphasis under HP's umbrella and integrating it into the HP Enterprise Services division as a key component of its IT outsourcing and consulting operations. Under this structure, HP held about 60% ownership in Mphasis until 2016. During the HP ownership period from 2008 to 2015, Mphasis expanded its service portfolio to encompass advanced infrastructure management, application development, and enterprise consulting, leveraging 's global client base to deliver end-to-end IT solutions. This included enhancements in cloud integration and , with a particular emphasis on proprietary tools—over 200 in total—for optimizing application outsourcing and modernization. The company strategically focused on high-growth verticals such as banking, , and (), which accounted for a substantial portion of revenues, alongside healthcare, where it developed specialized solutions for and . Key growth metrics underscored Mphasis's evolution under , with consolidated revenues rising from approximately $210 million in fiscal year 2006 to $1 billion by 2010, before stabilizing around $950 million by fiscal year 2015 amid shifts in client dependencies. Employee numbers also expanded significantly, from plans for 20,000 by late 2006 to about 23,500 by the end of 2015, supporting scaled operations. Internal reorganizations during this era aligned Mphasis with HP's global delivery model, including the establishment of dedicated delivery centers in for offshore development and in the U.S. for onsite consulting and client proximity. These changes facilitated a hybrid onsite-offshore approach, enhancing efficiency in serving enterprise clients across time zones and reducing delivery costs.

Blackstone acquisition and recent developments

In 2016, the Group acquired Enterprise's 60.5% stake in Mphasis for approximately $815 million, followed by an open offer to public shareholders that enabled to secure majority control of the company. Following the acquisition, Mphasis underwent a strategic refocus on digital services, which included the divestment of its non-core domestic (BPO) units to streamline operations and the allocation of investments toward enhancing cloud capabilities. Key milestones in the included the launch of the DigitalRisk LoanFX™ platform in 2018 to bolster servicing and solutions, as well as Mphasis's response to the in 2020 by accelerating the adoption of remote and distributed agile delivery models to maintain operational continuity. From 2023 to 2025, Mphasis established the Mphasis.ai business unit in June 2023 to provide generative advisory, application development, and related services for efficiency, and launched the NeoIP in October 2025 as a unified to facilitate continuous transformation through -human . In November 2025, Mphasis launched the "AI Without Is Artificial™" campaign, emphasizing for outcomes through the NeoIP . Financially, Mphasis, listed on the National Stock Exchange (NSE) and Bombay Stock Exchange (BSE), achieved significant market capitalization growth, ranking among the top 10 Nifty IT companies by early 2025, with trailing twelve-month revenue exceeding $1.5 billion.

Corporate structure

Ownership and governance

Mphasis is majority-owned by The Blackstone Group, which holds approximately 40.1% of the company's shares as of September 2025, making it the largest promoter shareholder. The remaining shares are publicly traded on the Bombay Stock Exchange (BSE: 526299) and the National Stock Exchange of India (NSE: MPHASIS), with institutional investors, including mutual funds and foreign portfolio investors, collectively holding about 55.6% of the equity, comprising around 24.4% by domestic mutual funds and 18.5% by foreign institutional investors. There have been no significant changes in control since the 2016 acquisition by Blackstone, though the firm divested a portion of its stake in 2024 without altering its promoter status. The company's governance framework adheres to the Securities and Exchange Board of (SEBI) Listing Obligations and Requirements Regulations, 2015, ensuring robust corporate oversight. The consists of 12 members, including several directors to promote impartial and with SEBI mandates for board and . Annual environmental, social, and governance () reporting was initiated in fiscal year 2021, with comprehensive disclosures aligned to standards published each year thereafter. Key governance events include a board refresh in 2021 following the reappointment of Nitin Rakesh as CEO and his elevation to Managing Director, enhancing strategic leadership alignment. In 2024, Ajay Arya was appointed as Head of Mergers & Acquisitions, strengthening the of strategic transactions and integration processes. Mphasis maintains dedicated risk management policies emphasizing data privacy through compliance with the General Data Protection Regulation (GDPR) across its global operations. Additionally, the company implements an ethical AI framework to ensure responsible deployment of , focusing on mitigation, , and auditability in its service offerings.

Leadership team

The leadership team at Mphasis comprises experienced executives and a diverse guiding the company's strategic direction in AI-led and global operations as of 2025. Jan Kathleen Hier serves as of the Board, having joined as an in December 2015 and assuming the Chairperson role effective October 1, 2024. With a background in technology and finance, Hier previously held senior positions at , including Executive Vice President for centralized support services, , and , and served as Vice President of engineering at Transaction Technology, Inc., a Citicorp , focusing on global ATM and POS systems development. Her expertise supports Mphasis' governance in private equity-influenced environments, succeeding Davinder Singh Brar upon his retirement on September 30, 2024. Nitin Rakesh has been and Managing Director since January 2017, with re-appointment as Managing Director in September 2021 for a five-year term. Prior to Mphasis, Rakesh was CEO of ValueMomentum, bringing over two decades of experience in IT services and digital strategy to drive revenue growth, including AI-led initiatives that contributed to record quarterly deal wins exceeding $760 million in Q1 FY26. Under his leadership, Mphasis achieved 11.4% year-over-year gross revenue growth in Q2 FY26, emphasizing integration for enterprise outcomes. Aravind Viswanathan joined as on August 16, 2024, overseeing financial strategy amid sustained investments in -driven growth. With prior experience as at and extensive roles at in business finance and treasury, Viswanathan has maintained EBIT margins at around 15.3% in FY26 while supporting initiatives that bolster pipeline and total contract value wins. Key executives include , Executive Vice President, General Counsel, and Chief Risk, Ethics & Compliance Officer, who manages global legal and compliance functions with nearly two decades of international experience in . Veda Iyer, Global and Head of Hyperscalers & Strategic Partnerships, leads branding efforts for platforms like NeoIP™, Mphasis' unified solution orchestrating enterprise transformations, drawing on over 20 years in marketing. Ayaskant Sarangi, since October 2023, directs for approximately 31,000 employees across 21 countries, fostering inclusive programs like LeadHER to nurture women leaders. The emphasizes and expertise, with members such as Girish Paranjpe, a former executive contributing to strategic oversight, and Maureen Anne Erasmus, adding financial acumen; non-executive directors include Amit Dixit and Amit Dalmia from affiliates, alongside Marshall Lux. Women represent a significant portion of senior through targeted initiatives, aligning with broader practices that integrate into decision-making.

Global operations

Offices and locations

Mphasis is headquartered in , , at the Bagmane Technology Park in C V Raman Nagar, which serves as the central hub for its (R&D) and . In , where the company maintains the bulk of its operations, Mphasis operates more than 20 facilities across key cities, including major centers in as a (BPO) hub, Pune for engineering services, focused on cloud capabilities, for sales and client engagement, and for additional delivery support; these sites collectively employ approximately 70% of the company's global workforce. The United States represents a significant portion of Mphasis's presence, with 19 locations emphasizing client proximity and specialized operations, such as the corporate office in New York, innovation centers in California's Silicon Valley region, the Digital Risk division in Dallas, Texas, and additional sites in Austin, Chicago, and Atlanta. Mphasis maintains an international footprint across 21 countries, with key offices including Singapore as the Asia-Pacific (APAC) headquarters, London in the United Kingdom for European operations, Sydney in Australia, and Mississauga in Canada; recent expansions, such as the 2024 opening of a Quantum and AI Innovation Centre in the UK, underscore ongoing growth in strategic regions for nearshore and global support. Overall, the company's infrastructure comprises 71 office and delivery locations worldwide, designed to enable delivery through hybrid cloud-enabled facilities that support seamless global operations.

Workforce and employee base

Mphasis employs approximately 30,809 people worldwide as of September 2025, operating across 21 countries with a significant concentration in and the . The workforce is predominantly composed of professionals in and IT roles, reflecting the company's focus on technology-driven services, alongside support functions in (BPO). In terms of demographics, Mphasis maintains a gender diversity ratio of 35% women across its global employee base, supported by targeted initiatives to promote inclusion in technical fields. The company launched dedicated hiring drives and programs for women in technology, such as the "Women Driving Transformation" events starting in 2023, to enhance representation and career advancement in STEM roles. These efforts align with broader diversity goals, including a commitment to a 30:70 gender ratio, fostering an environment that values individualism and respect across genders, ethnicities, and backgrounds. Talent development at Mphasis emphasizes continuous upskilling, with investments in programs focused on like , , and . The company partners with institutions such as to train over 1,200 graduates in cloud skills and with for specialized programs in data sciences, aiming to build expertise among existing employees and new recruits. Additionally, collaborations with universities like provide advanced degrees and certifications, ensuring the workforce remains competitive in digital innovation. Mphasis prioritizes a supportive , with post-2020 policies enabling hybrid and arrangements to promote work-life balance and employee . Retention strategies include plans (ESOPs) and comprehensive wellness programs, contributing to rates below industry averages for mid-tier IT firms. The employee Net Promoter Score (eNPS) stands at approximately 16, indicating moderate satisfaction levels amid ongoing efforts to boost engagement. In 2025, Mphasis achieved a net headcount increase of over 5,000 employees, with a strategic emphasis on Gen Z talent to drive innovation in and projects. This hiring focus supports distribution from key offices, enhancing global delivery capabilities.

Business activities

Acquisitions and mergers

Mphasis's acquisition strategy began in the early with a focus on expanding its technological footprint and entering new markets. In June 2000, the company acquired a 100% interest in MphasiS Corporation, a U.S.-based entity, to bolster its capabilities and establish a stronger international presence. This move valued at approximately $20 million laid the foundation for global operations. In 2004, Mphasis acquired Kshema Technologies, a Bangalore-based software solutions provider, for $21 million, enhancing its IT services and business process outsourcing (BPO) offerings. Subsequent early deals further diversified capabilities. In 2005, the acquisition of Eldorado Computing for $16.5 million marked entry into the healthcare insurance and payments BPO sector, adding specialized domain expertise. These initial acquisitions, concentrated in the U.S. and , supported technology expansion and BPO growth during a period of rapid industry evolution. Following the Blackstone-led acquisition of a controlling stake in 2016, Mphasis intensified its M&A activities to align with demands. In 2018, it purchased Stelligent Systems for up to $25 million, a U.S.-based specialist in automation on , to strengthen expertise and integration. The deal enhanced tools for and application deployment. In 2020, Mphasis acquired Datalytyx, a UK-based data engineering and consultancy firm specializing in and Talend ecosystems, for undisclosed terms, aiming to advance and cognitive capabilities. The post-HP era saw continued focus on niche technologies. In 2021, Mphasis acquired Blink UX, a U.S.-based research and firm, for $94 million, to elevate DevOps-adjacent services in product and customer-centric solutions. This acquisition integrated advanced strategies into broader practices. Recent years featured a surge in deals targeting enterprise cloud platforms. In 2023, Mphasis completed multiple acquisitions: eBECS Limited, a UK-based Dynamics partner, to expand in the region and bolster solutions; the professional services business of Kore.ai, enhancing conversational offerings; and Sonnick Partners LLC (operating as Silverline), a U.S. firm, for $132.5 million, to deepen Salesforce-focused enterprise cloud services. In July 2025, Mphasis invested in a 26% preferred stake in Aokah, a platform-as-a-service provider enabling -driven applications for global capability centers. By September 2025, Mphasis had executed a total of 9 acquisitions, with the majority in the United States (6) and United Kingdom (2), strategically adding specialized talent in cloud, AI, and domain-specific services to support revenue expansion and market positioning.

Services and solutions

Mphasis offers a range of core IT services focused on application development, infrastructure management, and cloud migration. Its application modernization services enable clients to transition legacy systems to cloud-native architectures, accelerating deployment and reducing operational costs through tools like the Anything to Cloud (ATC) framework. Infrastructure management includes end-to-end hybrid cloud solutions and digital workplace services that enhance system reliability and workforce productivity. Cloud migration efforts are supported by partnerships with providers such as AWS, facilitating serverless architectures and large-scale migrations for enterprise clients. In business process services, Mphasis provides finance and accounting (F&A) outsourcing, outsourcing (HRO), and (BPO) to streamline operations and drive efficiency. These services incorporate through the platform, a unified transformation framework that integrates to enhance and reduce processing times. With over 20 years in BPO, Mphasis delivers end-to-end from consulting to enablement, focusing on scalable operations for global enterprises. Emerging solutions emphasize digital innovation, including Digital Risk for cybersecurity and tailored to banking, , and (BFSI) sectors, offering end-to-end originations and , , and (GRC) services. Next-gen Engineering services support product engineering with integrations for and , including embedded technology development and testing to enable advanced applications. Applied AI offerings feature the Mphasis.ai business unit, launched in 2023 to integrate generative AI for operational efficiency, and the NeoIP platform, introduced in 2025, which orchestrates AI solutions for and self-healing IT operations via AIOps. Mphasis derives approximately 50% of its revenue from the vertical. In , solutions like AI-driven processing have reduced times by up to 40% for lenders. Healthcare offerings include payer platforms such as Javelina, a scalable core administration system for claims processing and member engagement. The company's delivery model is AI-led and platform-driven, incorporating intelligence to ensure contextual oversight in AI deployments. Mphasis invests in R&D to advance these capabilities.

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