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Rail Delivery Group

The Rail Delivery Group (RDG) is a membership organisation that represents Britain's passenger and freight train operating companies, Network Rail, and High Speed 2 (HS2), working to coordinate industry initiatives and deliver shared services for a more efficient railway system.^[1]^[2] Established in June 2011 following the McNulty report on rail value for money, RDG evolved from the Association of Train Operating Companies (ATOC), which dated to the 1990s privatisation era, and was formalised in 2013 through operator licence conditions requiring collaboration.^[1] Its core responsibilities include managing fares and retailing systems, customer information services like journey planning, technology integration for data and operations, and policy coordination during crises.^[1] RDG's governance is guided by values of accountability, support, partnership, inclusion, respect, and excellence (ASPIRE), with a board drawn from member owning groups.^[1] Key activities encompass national marketing campaigns, sustainability efforts such as carbon emission data provision for greener travel, and initiatives addressing safety issues like sexual harassment through zero-tolerance guidance.^[1]^[3] In recent years, RDG has supported economic analyses highlighting rail's role in regional growth and net-zero goals, estimating £410 million in annual benefits from environmental and economic impacts.^[4] Amid UK rail reforms, including the 2021 Williams-Shapps Plan, RDG spun out its advocacy functions into Rail Partners in 2022, which announced winding down in November 2024 following government nationalisation moves for passenger services.^[1]^[5] The organisation has faced scrutiny in areas such as revenue protection practices, with an independent Office of Rail and Road review commissioned in 2024 examining operator approaches to fare evasion, and proposals for minor station closures criticised for potential accessibility impacts on older passengers.^[6]^[7] These reflect broader tensions in the privatised rail model, where RDG coordinates private operators' interests in a system marked by high subsidies and performance variability, though empirical data show passenger numbers rising post-privatisation despite fragmentation challenges.^[1]

History

Origins Post-Privatization

The privatization of British Rail, enacted through the Railways Act 1993, dismantled the state-owned monopoly and introduced franchised passenger train operations to private companies, necessitating coordination mechanisms among the emerging train operating companies (TOCs).^[8] In response, the Association of Train Operating Companies (ATOC) was established in 1993 as a statutory body to unite these TOCs, ensuring the continuity of nationwide services such as ticket revenue allocation, railcard schemes, and interoperable ticketing that had previously been managed under public ownership.^[9] ^[10] ATOC's formation addressed the fragmentation risks of privatization by facilitating joint operational standards and collective representation, with responsibilities including the Rail Settlement Plan for distributing ticket sales revenue among operators based on contractual track access rights.^[10] As the first passenger franchises were awarded starting in 1996—beginning with South West Trains on 1 February—ATOC expanded to support the growing network of private TOCs, managing services like National Rail Enquiries and the development of integrated timetables.^[8] This post-privatization structure preserved passenger benefits amid vertical separation of track infrastructure (via Railtrack, later Network Rail) from operations, while enabling TOCs to advocate collectively on fares, capacity, and regulatory matters.^[9] By centralizing functions that individual operators could not efficiently replicate, ATOC mitigated potential service disruptions from the shift to competitive franchising, which saw passenger journeys rise from 735 million in 1994/95 to over 1 billion by the early 2000s under private management.^[8] The Rail Delivery Group emerged as ATOC's policy-oriented successor, initially formed in 2011 following the McNulty Rail Value for Money Study, which recommended enhanced industry leadership to improve efficiency and integration.^[8] This built directly on ATOC's foundational role in post-privatization coordination, with the two entities merging under the RDG name in October 2016 to streamline operations, policy formulation, and commercial services across TOCs and Network Rail.^[8] The evolution reflected ongoing adaptations to privatization's legacy, including responses to rising subsidies, infrastructure investments, and demands for unified industry positioning.^[8]

Establishment and Early Development

The Rail Value for Money Study, an independent review chaired by Sir Roy McNulty and commissioned by the Department for Transport, was published on 19 May 2011 and identified structural fragmentation in the privatized British rail industry as a barrier to efficiency, recommending the formation of a unified leadership body to coordinate operators, Network Rail, and other stakeholders toward annual cost savings equivalent to 20% of taxpayer-funded rail expenditure.^[11] ^[12] In direct response, the Rail Delivery Group (RDG) was established in June 2011 by the principal passenger and freight train operating companies, together with Network Rail, to assume this coordinating and strategic role.^[1] ^[2] The organization was tasked with providing industry-wide policy formulation, communications, and leadership to enhance value for money, without initial statutory authority or formal enforcement powers.^[12] In its formative phase, the RDG concentrated on fostering collaboration to address efficiency gaps highlighted in the McNulty review, such as integrating timetabling, ticketing, and infrastructure planning across disparate private operators and the state-owned infrastructure manager.^[11] By 2013, its operational framework gained greater legitimacy when the Office of Rail Regulation incorporated RDG membership requirements into train operating company licences, formalizing participation and accountability mechanisms.^[1] However, early efforts yielded limited tangible outcomes in cost reductions or public visibility, partly due to the absence of binding authority over members.^[12] A pivotal evolution occurred on 24 October 2016, when the RDG merged with the Association of Train Operating Companies (ATOC)—a body founded in 1993 to handle operational services for passenger operators post-privatization—and adopted the RDG name as the unified entity.^[8] ^[1] This integration expanded the RDG's remit to encompass both strategic advocacy and practical services like staff travel schemes and data sharing, aiming to resolve overlapping functions and strengthen collective representation amid rising passenger volumes and fiscal pressures.^[8] The merger marked a maturation from a nascent policy forum to a more comprehensive industry association, though critiques persisted regarding its influence over independent commercial decisions by member firms.^[12]

Key Milestones and Adaptations

The Rail Delivery Group was established in June 2011, following the McNulty review's recommendations for enhancing efficiency and value for money in the UK rail sector, uniting major passenger and freight train operators alongside Network Rail to drive cross-industry collaboration.^[1]^[2] This formation addressed fragmentation post-privatization by centralizing leadership on operational and policy matters, marking a shift from siloed operator efforts to coordinated industry-wide action.^[1] In 2013, RDG's structure was formalized through updated membership conditions embedded in Network Rail's network licence and train operator licences, ensuring binding commitments to joint initiatives such as timetable development and customer information systems.^[1] By October 2016, RDG unified with the Association of Train Operating Companies (ATOC)—its predecessor body formed in 1993—to operate under a single name, streamlining governance and eliminating overlapping functions while expanding scope to freight and infrastructure coordination.^[1]^[8] Adaptations to broader rail reforms have included RDG's advocacy for simplified fares and ticketing under the "Big Plans Big Changes" initiative, proposing regulatory shifts to enable flexible, customer-focused pricing amid calls for system-wide modernization.^[13] In response to the 2021 Williams-Shapps Plan for Rail, which outlined a transition toward Great British Railways (GBR), RDG spun off its policy and advocacy functions to Rail Partners in May 2022, refocusing on operational services like data management and staff travel to align with impending public-sector integration while preserving private operator input.^[1]^[14] These changes reflect RDG's evolution amid government-driven restructuring, prioritizing resilience against disruptions like the 2018 timetable failures and post-pandemic recovery.^[15]

Governance and Membership

Organizational Structure

The Rail Delivery Group (RDG) operates as a membership-based organization limited by guarantee, incorporated on 10 August 2012, with governance centered on the RDG Board as the primary decision-making authority responsible for all activities.^[16]^[17] The Board comprises senior executives from passenger and freight train operating owning groups, Network Rail, and HS2, ensuring representation across the UK rail sector.^[18] It is chaired by Jacqueline Starr, who serves as Executive Chair and CEO, appointed in December 2020, with Andrew Haines, Chief Executive of Network Rail, as Deputy Chair.^[18] Current Board members include Dominic Booth (Chief Executive Officer, Transport UK Group), Robin Gisby (Chairman, London North Eastern Railway; Chief Executive, DfT OLR Holdings Ltd), Jake Kelly (Group Director for System Operator, Network Rail), Steve Montgomery (Managing Director, First Rail), Ernesto Sicilia (Chairman and Managing Director, Trenitalia UK), Patrick Verwer (Group Rail Chief Executive, Go-Ahead), Peter Strachan (Chairman, UK Rail, Serco), and Graham Cross (Commercial Director, MTR Corporation (UK)).^[18] The Board's role emphasizes strategic oversight, policy development, and alignment of industry initiatives, drawing on members' operational expertise to guide RDG's contributions to rail reform and coordination.^[17] Supporting the Board is an executive team led by Starr, including Nicole Jennings as Chief Delivery Officer, Daniel Mann as Director of Industry Operations, Ola Ogun as Chief Financial Officer, and Stewart Fox-Mills as Fares, Ticketing and Retail Director.^[19] This team handles day-to-day management, operational delivery, financial oversight, and specialized functions like ticketing systems. The executive structure reports to the Board and focuses on implementing governance directives while contributing to industry-wide outputs.^[17] Beneath the Board lies the Schemes and Services Board (SSB), which provides strategic direction for RDG's core schemes and services, including oversight of major programs, financial approvals, and alignment with government bodies like the Department for Transport.^[20] The SSB supervises four strategic boards—Customer Board, Planning & Production Board, Rail Supply Group, and Reform Board—each addressing specific areas such as customer experience, operational planning, supply chain issues, and structural reforms.^[20] Additionally, eight senior subcommittees report directly to the SSB, comprising representatives from members and covering domains like the Finance, Risk, Assurance and Compliance Committee (FRACC), Retail and Commercial Committee, Customer Committee, Data and Technology Committee, and Network Committee; these bodies facilitate detailed policy input, risk management, and technical standards development.^[17] This tiered hierarchy enables escalation of issues to the RDG Board while distributing workload across specialized groups to support efficient industry coordination.^[17]

Membership Composition

The Rail Delivery Group (RDG) membership is divided into licensed members and associate members, reflecting its role in representing operational entities and supportive organizations within the British rail sector. Licensed members, numbering approximately 40 as of June 2025, primarily consist of passenger train operating companies (TOCs), freight operators, and infrastructure providers that hold rail licenses to deliver services.^[21] These include major passenger franchises such as Govia Thameslink Railway Limited, London North Eastern Railway Limited, and Transport for Wales Rail Ltd, alongside freight entities like Freightliner Group Limited, DB Cargo Rail (UK) Ltd, and GB Railfreight. Network Rail Infrastructure Limited is also a licensed member, providing essential track and signaling management.^[21] Passenger TOCs form the largest subset of licensed members, operating franchised or directly awarded contracts across England, Scotland, Wales, and integrated services like London Underground Ltd and Merseyrail Electrics 2002 Limited. Freight operators represent a smaller but critical component, focusing on bulk goods and intermodal transport. This composition underscores RDG's emphasis on coordinating between privatized operators—often owned by international groups like Arriva (Deutsche Bahn) or FirstGroup—and public infrastructure entities.^[22]^[21] Associate members, totaling around 30, include consulting firms, research institutions, and industry suppliers that support rail operations without direct service delivery licenses, such as Ashfield Consulting, Birmingham Centre for Railway Research and Education, and Siemens Plc. These members contribute to policy, engineering, and demand forecasting efforts, enhancing RDG's collaborative framework. High Speed 2 (HS2) Limited participates as a strategic partner alongside Network Rail, though not always listed under licensed categories.^[21]^[23]

Leadership and Decision-Making

The Rail Delivery Group (RDG) is led by Jacqueline Starr, who serves as Executive Chair and Chief Executive Officer, a position she assumed on December 1, 2020.^[19] The executive team, reporting to Starr, includes Nicole Jennings as Chief Delivery Officer, Daniel Mann as Director of Industry Operations, Ola Ogun as Chief Financial Officer, and Stewart Fox-Mills as Fares, Ticketing and Retail Director.^[19] This team oversees day-to-day operations, industry coordination, and delivery of RDG's schemes and services.^[17] Decision-making at RDG is governed by its Board, which functions as the primary oversight body, comprising representatives from passenger and freight train operators, owning groups, Network Rail, and HS2.^[17]^[18] Board members include figures such as Andrew Haines (Network Rail), Steve Montgomery (FirstGroup), Patrick Verwer (Go-Ahead Group), and Amanda Furlong (Arriva Group), with Jacqueline Starr chairing meetings as of 2025.^[18]^[24] The Board approves strategic directions, ensures alignment across industry initiatives, and addresses escalations from operational levels.^[17] Strategic decisions are channeled through the Schemes and Services Board (SSB), which provides overarching direction for RDG's activities, including industry reform, customer journey strategies, and alignment with government bodies like the Department for Transport.^[20] The SSB directs eight senior subcommittees—covering areas such as finance, risk and assurance, retail and commercial operations, customer priorities, data and technology, network performance and planning, EC4T (Engineering, Construction, and other rail programs), and rail staff travel—that handle specialized decision-making and report upward for approval.^[20] This structure facilitates collaborative input from members while maintaining accountability to operator-specific governance.^[17]

Core Functions and Responsibilities

Industry Coordination and Leadership

The Rail Delivery Group (RDG) functions as the primary leadership entity for coordinating cross-industry efforts within the UK rail sector, uniting passenger train operating companies, freight operators, and Network Rail to address systemic challenges and drive collective improvements. Formed in June 2011 following recommendations from the Office of Rail Regulation (now the Office of Rail and Road), RDG was explicitly tasked with establishing a unified body to lead on initiatives spanning the entire railway network, including operational standardization, policy alignment, and strategic planning.^[2]^[2] This coordination role emerged from post-privatization fragmentation, where disparate operators required a forum to harmonize activities without direct regulatory oversight.^[25] RDG's leadership structure emphasizes high-level industry representation, with its board composed of chief executives from key stakeholders, such as Network Rail's CEO serving as deputy chair, the CEO of Transport UK Group, and chairs from major operators like London North Eastern Railway.^[18] This composition ensures decisions reflect operator priorities while incorporating infrastructure perspectives, facilitating consensus on issues like capacity enhancement and service reliability. The executive team, restructured in September 2020 to bolster delivery amid proposed rail reforms, is headed by Jacqueline Starr as Executive Chair and CEO, supported by directors overseeing industry operations, delivery, and policy.^[26]^[19] These changes aimed to position RDG as a more agile coordinator capable of supporting government-led restructuring, including vertical integration trials and efficiency drives.^[27] Through its coordination mandate, RDG develops and implements industry-wide strategies, such as joint advocacy for infrastructure investment and operational protocols that reduce duplication among operators.^[28] It represents the sector in parliamentary inquiries and regulatory consultations, articulating unified positions on funding models and performance metrics—for instance, submitting evidence in 2012 on long-term industry leadership to enhance economic contributions.^[25] RDG also leads cross-operator working groups on timetabling and disruption management, leveraging data-sharing frameworks to minimize service interruptions, though effectiveness has been critiqued in contexts of recurring delays attributable to fragmented decision-making.^[29] In 2025 consultations on rail reform, RDG advocated for simplified structures to streamline coordination, emphasizing private sector input in public-private partnerships.^[30]

Operational Services for Operators

The Rail Delivery Group (RDG) delivers centralized operational services to its member passenger and freight train operators, enabling cost efficiencies through shared infrastructure and coordination that individual operators could not achieve alone. These services encompass retail fulfilment, fares management, and the operation of retailing systems, including commercial oversight of relationships with ticket retailers and suppliers.^[1] RDG also handles customer insight modelling and marketing research to inform operator strategies on passenger needs.^[1] Key technology and data services include the design, integration, and maintenance of central industry systems that connect operators with Network Rail and retailers, supporting secure data sharing, analysis, and large-scale program delivery for operational reliability.^[1] This extends to running information and support systems, such as the National Rail Enquiries service, which provides real-time journey planning and disruption updates accessible to operators for customer communication.^[1] Initiatives like Smarter Information, Smarter Journeys further enhance these by standardizing multi-operator customer information delivery, including live train running data and integrated digital tools.^[31] In broader industry operations, RDG facilitates coordinated planning, operational decision-making, and crisis response across members, defining policies on engineering standards, network performance, stations management, and policing to streamline day-to-day rail delivery.^[1] Additional support includes the Rail Staff Travel scheme, which administers discounted travel privileges for active and retired rail employees and their families, reducing administrative burdens on operators.^[32] These functions collectively aim to optimize resource use, with RDG managing direct revenue streams like railcard sales to subsidize shared operational tools.^[1]

Policy Advocacy and Standards Development

The Rail Delivery Group (RDG) engages in policy advocacy by collaborating with government, regulators, and industry stakeholders to influence rail reforms, emphasizing operational efficiency, customer service improvements, and long-term network sustainability.^[33] Historically, RDG promoted rail through communications campaigns aimed at enhancing public support and demonstrating industry contributions to economic growth.^[34] In May 2022, however, its core advocacy and policy development functions were transferred to Rail Partners, a separate entity formed to represent private train operators amid impending nationalization under the Williams-Shapps Plan for Rail, with Rail Partners ceasing operations in March 2025 following unsuccessful efforts to avert full public ownership of passenger services.^[1]^[35] Despite this shift, RDG continues limited advocacy on specific issues, such as addressing sexual harassment in rail operations and supporting cross-industry strategies like the Whole Industry Strategic Plan, which advocates for integrated measures including enhanced station facilities for cycling and electric vehicles.^[33]^[36] In standards development, RDG issues Approved Codes of Practice (ACOPs) that establish mandatory operational protocols for member operators, ensuring consistency in critical areas such as incident management and emergency response.^[37] Examples include RDG-OPS-ACOP-001 (issued June 2021), which outlines joint industry provisions for humanitarian response following major passenger rail incidents, and RDG-OPS-ACOP-004 (July 2022), detailing duties of primary support operators in incident scenarios.^[37] Complementing these, RDG produces non-mandatory Guidance Notes (GNs) and Good Practice Guides (GPGs) to promote best practices, with over 50 GNs covering topics like data recorder usage (RDG-OPS-GN-001, September 2020) and new train integration (RDG-ENG-GN-008, October 2024), alongside GPGs such as GPG049 (August 2025) for planning support for passengers stranded on trains.^[37]^[38] These documents reflect industry consensus rather than regulatory enforcement, facilitating voluntary adoption to improve safety, efficiency, and customer experience, while RDG coordinates with the Rail Safety and Standards Board (RSSB) for alignment with broader technical standards.^[28] As RDG's functions integrate into Great British Railways—formally established no earlier than late 2026—these standards activities are expected to transition under public sector oversight.^[39]

Major Initiatives

Sustainability and Environmental Campaigns

The Rail Delivery Group supports net zero emissions targets through coordinated industry efforts to reduce carbon footprints and promote rail as a sustainable transport mode. In April 2021, RDG joined The Climate Pledge, committing to measure, report, and act on greenhouse gas emissions, with annual carbon footprint reports issued starting from the 2021-22 period.^[40] This aligns with broader advocacy for decarbonization, including contributions to the Rail Environment Policy Statement, which outlines priorities such as achieving zero waste from railway activities and transitioning Network Rail's vehicles to zero emissions by 2027.^[41] RDG also endorsed the April 2021 Sustainable Stations Guide, providing environmental best practices for station operations.^[42] A core initiative is Green Travel Data, led by RDG to benchmark rail emissions and facilitate comparisons with other modes. Originating from the Green Travel Pledge, it analyzes factors like train energy use, occupancy rates (e.g., averaging 1.6 passengers per car), and route specifics. Phase 2, released in July 2024, covers over 40,000 direct routes (equating to 80,000 journeys, including leisure and weekends), revealing rail produces lower emissions than petrol or diesel cars on 95.6% of passenger trips and is up to 14 times less carbon-intensive than equivalent flights.^[43] The initiative includes an online carbon calculator and the September 2024 report "Clearing the Air: Train vs Plane," aimed at businesses and travelers to support emission tracking and modal shifts.^[43] Data from over 80,000 business journeys shows rail's advantage in 93.8% of cases versus cars.^[40] The "We Mean Green" campaign, launched September 22, 2021, on World Car Free Day and timed for COP26, promoted train travel over cars and rail freight over lorries to cut road congestion and emissions. It emphasized that one passenger train equates to removing up to 500 cars from roads, freight trains displace an average of 76 lorries, and rail travel reduces emissions by two-thirds compared to cars, while rail generates just 1% of UK transport emissions despite handling 10% of journeys.^[44] The campaign featured a green variant of the National Rail double-arrow logo and tied into events like Green Travel Week (October 18–24, 2021).^[44] RDG's efforts underscore rail's efficiency, with industry emissions per passenger-kilometer falling nearly 30% since 2005, though full decarbonization depends on grid electrification and operational factors.^[45] These campaigns collectively advocate for increased rail usage to meet net zero ambitions, projecting needs like 40% growth in patronage by 2035 to shift billions of car miles.^[46]

Digital and Customer Innovation

The Rail Delivery Group has prioritized digital ticketing innovations to simplify fare purchases and enhance passenger convenience, including the rollout of smartcards, mobile tickets, and contactless payment options as outlined in its 2016 retail strategy.^[47] This strategy aimed to expand access to digital formats, enabling personalized information delivery based on travel patterns and reducing reliance on paper tickets.^[47] In November 2021, RDG selected Unicard HOPS as a multi-tenanted platform to streamline smart ticket processing across train operators, replacing fragmented back-office systems.^[48] By March 2024, RDG completed migration to the Unicard HOPS cloud-based system, supporting all British train operators in a centralized environment that improves transaction monitoring, scalability during peak demand, and reliability for digital tickets.^[49] This infrastructure facilitates future expansions such as mobile barcodes and contactless pay-as-you-go (PAYG) systems, with RDG issuing calls for expressions of interest in national PAYG contactless ticketing in November 2023 to enable seamless tap-in-tap-out journeys.^[50] These developments address customer demands for agile, paperless travel while reducing operational costs through shared processing.^[49] RDG's Rail Data Marketplace, funded by the UK government in June 2021, aggregates fragmented rail data sources into a single digital platform managed by RDG in partnership with Tata Consultancy Services.^[51]^[52] The marketplace enables data monetization and access for applications improving journey planning, real-time updates, and analytics, thereby supporting broader digital transformation in customer services.^[51] Customer information enhancements include digital tools for real-time insights, such as Darwin system upgrades funded by Spring 2023 to display timetable changes up to 90 days ahead and delay reasons at stations.^[53] RDG facilitated the launch of personalized journey notifications via the National Rail Enquiries app starting December 2020, with national rollout by late 2022, and introduced Zipabout's WhatsApp-based Alert Me service for delay, disruption, and crowding updates.^[53] Additional efforts encompass Phase 1 train loading data release in Summer 2022 and real-time accessibility information integration into the National Rail map.^[53] These initiatives collectively aim to boost satisfaction through proactive, device-agnostic digital communication.^[53]

Workforce and Economic Recovery Efforts

The Rail Delivery Group (RDG) has advocated for enhanced workforce skills development as part of broader economic recovery strategies, particularly emphasizing apprenticeships and training programs to address skill shortages and support industry growth post-Brexit and amid post-COVID challenges. Apprenticeships, promoted by RDG as a primary entry route into the rail sector for both young people and adults, typically span one to four years and combine on-the-job training with qualifications to build technical competencies.^[54] In collaboration with partners like the Chartered Institute of Railway Operating (CIRO), RDG has piloted initiatives such as the Traincrew Management Development Programme, aimed at improving leadership, planning, and union engagement skills for traincrew line managers to enhance operational efficiency and workforce retention.^[55] In response to economic disruptions, RDG contributed to the Rail Industry Recovery Group (RIRG) efforts in 2021, which prioritized investments in training and skills capability, including expanded apprenticeships, new training methods, and career progression pathways to rebuild workforce capacity and drive recovery.^[56] This included calls for collaboration with government on wider skills initiatives to encourage domestic workforce development, as outlined in RDG's 2017 analysis of Brexit-related labor challenges, which highlighted the need to mitigate reliance on international talent through targeted upskilling.^[57] RDG also facilitates entry-level opportunities like short-term work experience placements for Year 10 and Year 12 students interested in rail careers, fostering a pipeline of future talent to support long-term economic contributions from the sector.^[58] For economic recovery, RDG has positioned rail as a key enabler, commissioning research in 2021 on "catalysing a green recovery" that projected job creation through net-zero infrastructure investments, drawing on economic modeling from Oxera, IPEX, and the National Skills Academy for Rail to quantify employment gains in construction, maintenance, and operations.^[59] The organization's Whole Industry Strategic Plan, published around 2021, targets accelerated post-pandemic recovery by improving efficiency and financial sustainability, which indirectly bolsters workforce stability through projected passenger and revenue growth.^[36] By November 2023, RDG-cited research indicated rail's recovery was gaining momentum, with increased travel demand underscoring the need for workforce reforms to sustain economic contributions, including support for sectors like tourism reliant on rail connectivity.^[60]^[45] These efforts reflect RDG's focus on aligning workforce development with policy advocacy for rail's role in green and post-crisis growth, though implementation depends on government and operator collaboration.

Controversies and Challenges

Industrial Relations Disputes

The Rail Delivery Group (RDG), representing UK train operating companies, has been central to protracted pay negotiations with rail unions amid post-pandemic inflation and operational challenges, leading to widespread strikes from 2022 to 2024.^[61] ^[62] These disputes primarily involved the Associated Society of Locomotive Engineers and Firemen (ASLEF), representing train drivers, and the National Union of Rail, Maritime and Transport Workers (RMT), covering guards, signallers, and station staff, over demands for pay rises exceeding inflation rates while operators cited revenue losses and taxpayer subsidies.^[63] ^[64] In negotiations with RMT, RDG tabled multiple offers rejected as insufficient, including a 4% rise for 2022-2023, prompting strikes on dates such as June 2022 and May 2023.^[65] By November 2023, RMT members at 14 English train operators voted to accept an RDG offer of a backdated 5% rise for 2022, coupled with no compulsory redundancies until at least 2025, suspending further industrial action for those groups though some disputes lingered into 2024.^[61] ^[66] RDG contested RMT claims of strike "success," arguing that prolonged action had eroded public support and failed to secure above-inflation gains beyond initial demands.^[67] ASLEF's dispute with RDG proved more enduring, with the union rejecting offers such as a January 2023 proposal tying pay to improved service reliability and reduced strikes, viewing it as conditional on productivity concessions amid driver shortages.^[63] Strikes persisted through 2023-2024, including over 20 days of action by mid-2024, until the Department for Transport supplanted RDG in talks under the incoming Labour government, yielding a no-strings deal in August 2024: 5% for 2022-2023, 4.75% for 2023-2024, and 4.5% for 2024-2025, backdated and pensionable, which ASLEF members ratified in September 2024.^[62] ^[68] This resolution highlighted RDG's limitations in direct union bargaining, as government intervention bypassed operator-led talks to avert ongoing service disruptions.^[64]

Revenue Protection and Customer Practices

The Rail Delivery Group (RDG) facilitates coordination among UK passenger train operators on revenue protection measures to address fare evasion and ticketless travel, which it estimates costs the industry £350–400 million annually based on data shared with government bodies.^[69] ^[6] These efforts include developing non-statutory Penalty Fares Guidelines to interpret regulations and promote consistent enforcement, alongside tools for reporting travel irregularities by staff.^[70] However, practices have drawn scrutiny for variability across operators, with frontline staff reporting normalized fare dodging and challenges in distinguishing intentional evasion from errors.^[71] In November 2024, the Secretary of State for Transport commissioned the Office of Rail and Road (ORR) to conduct an independent review of operators' revenue protection amid complaints of inconsistent application, overly punitive measures for minor infractions, and inadequate training for inspectors.^[6] The ORR's June 2025 report highlighted issues such as complex ticketing terms contributing to unintentional breaches, risks of criminalizing "innocent errors," and a lack of standardized procedures, recommending greater fairness, best-practice sharing, and simplified retail processes to reduce disputes.^[72] ^[73] It emphasized that while evasion undermines revenue, enforcement must prioritize passenger treatment to avoid alienating legitimate customers.^[74] The UK government accepted these recommendations in full on August 13, 2025, directing implementation to enhance consistency.^[69] RDG acknowledged the review's findings, stating it would work to standardize practices and eliminate complexity while maintaining deterrence against fraud.^[75] Critics, including passenger advocates, have pointed to broader customer dissatisfaction with penalty fare impositions—estimated at £100 per incident in many cases—and calls for alternatives like "yellow cards" for first offenses rather than immediate fines.^[76] Related complaints often involve disputes over ticket validity, especially with third-party retailers like Trainline, where invalid tickets lead to on-train enforcement challenges.^[77] RDG's role in advocating for operators has positioned it as a defender of robust protection amid these tensions, though operator-level variations persist pending reforms.^[78]

Critiques of Organizational Effectiveness

The Rail Delivery Group (RDG), established in response to the 2011 McNulty Review's recommendations for enhanced industry collaboration and efficiency savings, has faced criticism for failing to deliver the anticipated structural improvements in the UK's fragmented rail sector. The McNulty Review aimed to reduce rail costs, which were deemed unsustainable, through bodies like the RDG to foster joint working between train operators, Network Rail, and freight entities; however, by 2018, costs remained elevated, prompting assessments that the review—and by extension the RDG's implementation role—represented a "total failure." Critics, including rail industry analysts, argue that the RDG's voluntary structure lacked sufficient accountability and enforcement mechanisms, hindering systemic reforms such as unified performance incentives or streamlined decision-making across private operators.^[79]^[11] Further critiques highlight the RDG's limited influence on key policy debates and operational coordination. For instance, during the 2013 HS2 planning discussions, the RDG remained notably silent, eroding its perceived leadership credibility among stakeholders. Similarly, its responses to government fare policy shifts, such as the 2013 adjustment from RPI+1% to a 1% cap, were described as muted and ineffective in advocating for operator interests or passenger affordability. The exclusion of suppliers from core decision-making until the formation of the separate Rail Supply Group underscored initial representational shortcomings, with industry voices decrying the RDG's unrepresentative nature despite later efforts at integration.^[80]^[80] Persistent operational challenges under the RDG's tenure have amplified doubts about its effectiveness in driving industry-wide progress. In 2018, RDG chief executive Robert Nisbet's claim that UK railways were "the envy of Europe" drew sharp rebuke from MPs, industry figures, and the public, given contemporaneous data showing high delay rates and overcrowding. Accessibility for disabled passengers remains a noted weakness, with the RDG's CEO in 2023 admitting no single train operator fully met standards, reflecting coordination failures across members. Industrial relations breakdowns, such as the March 2023 near-collapse of national talks with unions leading to strikes, further illustrate perceived inadequacies in collective bargaining and dispute resolution. These issues contributed to the 2021 Williams-Shapps Plan's push for centralized reform via Great British Railways, implicitly critiquing the RDG-led model as insufficient for addressing fragmentation and performance shortfalls.^[81]^[82]^[83]

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[15]
Industry Reform - Rail Delivery Group
Jul 5, 2023 · Rail can have a bright future, with our workforce at the front and centre of a transformed, growing industry vital to meeting Britain's net zero ...
[16]
Rail Delivery Group Limited - Company Profile - Endole
Rail Delivery Group Limited is an active company incorporated on 10 August 2012 with the registered office located in London, City of London.<|separator|>
[17]
Governance - Rail Delivery Group
RDG governance structure chart. Rail Delivery Group Board. The RDG Board is the overarching governance body for all activities carried out by the organisation.
[18]
RDG Board - Rail Delivery Group
This page contains details of the RDG Board, whose members are drawn from the train operators' owning groups, Network Rail and HS2.
[19]
Meet the executive team - Rail Delivery Group
Jacqueline Starr. Executive Chair and CEO, Rail Delivery Group ; Nicole Jennings. Chief Delivery Officer ; Daniel Mann. Director of Industry Operations ; Ola Ogun.Missing: structure | Show results with:structure
[20]
Schemes and Services Board - Rail Delivery Group
The RDG uses four Strategic Boards to make decisions: Customer Board Planning & Production Board Rail Supply Group Reform Board Customer Board Planning ...
[21]
Licensed & associate members - Rail Delivery Group
This page contains a list of our Licensed and Associate members. Note, members are listed under their legal entity names.
[22]
Our membership - Rail Delivery Group
Arriva UK Trains (Deutsche Bahn) · DfT OLR Holdings · FirstGroup · Go-Ahead Group · Keolis · Mitsui & Co / East Japan Railway Company partnership · MTR Corporation.Missing: composition | Show results with:composition
[23]
Rail Delivery Group - Big Rail Diversity Challenge | Promoting EDI
All the passenger and freight rail companies are members of the RDG, along with Network Rail and HS2 (see the full list of our licensed and associate members).
[24]
[PDF] MEETING OF THE RDG BOARD 14 JULY 2025 WATERLOO ...
Jul 14, 2025 · ATTENDEE LIST. Jac Starr (Chair). RDG. Amanda Furlong. Arriva Group. David Statham (deputising for Steve Montgomery) First Group.
[25]
Rail 2020: Written evidence from the Rail Delivery Group (ROR 01)
7. The Rail Delivery Group brings together the owners of Britain's Train Operating Companies, Freight Operating Companies and Network Rail to provide leadership ...<|separator|>
[26]
Rail Delivery Group announces restructuring and leadership changes
Sep 23, 2020 · This will be led by current RDG Chief Operating Officer Jacqueline Starr, who becomes overall RDG Chief Executive Officer.
[27]
Rail Delivery Group announces changes to its leadership
Sep 28, 2020 · The RDG has announced leadership changes that will ensure the organisation is ready to support potential reforms to Britain's railway.<|control11|><|separator|>
[28]
GB rail industry - Rail Delivery Group
Through the Rail Delivery Group (RDG), they also develop strategies and plans to improve the railway. The train companies and infrastructure provider are ...
[29]
[PDF] An overview of the rail industry in Great Britain - ORR
companies and organisations who work across the industry. Rail Delivery Group – responsible for coordinating and leading on cross industry initiatives. The ...
[30]
A Railway Fit for Britains Future UK government consults the market ...
Apr 3, 2025 · The Rail Delivery Group (RDG) – plays a coordinating role and represents the collective interest of the TOCs and Network Rail. Private ...
[31]
Rail Delivery Group
We are the Rail Delivery Group, a membership organisation that works on behalf of the rail industry to create a simpler, better railway for our customers. Our ...Rail Staff TravelContact usAbout UsCareersForms
[32]
Rail Staff Travel - Rail Delivery Group
Rail Staff Travel (RST) provides rail staff travel facilities for eligible active and retired employees of the rail industry and eligible family members.Forms · Eligibility of Family Members · Guides · Where Can I Go and Restrictions
[33]
Our purpose - Rail Delivery Group
We are the Rail Delivery Group, a membership organisation that works on behalf of the rail industry to create a simpler, better railway for everyone in Britain.Missing: achievements | Show results with:achievements
[34]
[PDF] Working together - Rail Delivery Group
The Rail Delivery Group (RDG) was set up in 2011 and brings together the owners of Britain's passenger and freight train operating companies and Network Rail, ...<|separator|>
[35]
Private train operators' advocacy body Rail Partners closes
Mar 23, 2025 · The Rail Partners association of train operators' parent companies closed on March 21, having decided to wind up after being unsuccessful in persuading the ...
[36]
[PDF] Whole Industry Strategic Plan - Rail Delivery Group
Other key topics that the Strategic Plan should cover include customer service, for both passengers and freight; productivity; revenue generation; operations ...
[37]
Codes of Practice & Guidance Notes - Rail Delivery Group
The Rail Delivery Group issue Approved Codes of Practice (ACOPs), Guidance Notes (GNs) and Good Practice Guides (GPGs) on behalf of the industry.Missing: advocacy | Show results with:advocacy
[38]
[PDF] RDG Guidance Note: New Trains – A Good Practice Guide
The Rail Delivery Group is not a regulatory body and compliance with Guidance Notes or Approved Codes of. Practice is not mandatory; they reflect good ...
[39]
Great British Railways and the public ownership programme - GOV.UK
May 25, 2025 · Establishing Great British Railways In February 2025, the government's consultation on the Railways Bill outlined plans to set up GBR as a new ...
[40]
Sustainability - Rail Delivery Group
Rail Delivery Group wants businesses to make greener travel choices with new carbon emission data now available · Rail Industry agrees new framework to meet ...Missing: achievements | Show results with:achievements<|separator|>
[41]
[PDF] Transport Decarbonisation Plan / Rail Environment Policy Statement
Network Rail will achieve net zero biodiversity by 2024 and biodiversity net gain by 2035. • 100% of Network Rail's cars and vans will be zero emission by 2027.Missing: initiatives | Show results with:initiatives
[42]
[PDF] Rail Environment Policy Statement - GOV.UK
Jul 14, 2021 · In collaboration with industry, the Rail Delivery Group (RDG) published in April a. Sustainable Stations Guide to provide environmental ...
[43]
Green Travel Data - Rail Delivery Group
Green Travel Data is a rail industry initiative being led by the Rail Delivery Group to create a recognised industry benchmark for carbon emissions.
[44]
National Rail 'double arrow' logo goes green in new campaign ...
Sep 22, 2021 · Rail industry launches 'We Mean Green' campaign to encourage people to take the train, and businesses to consider rail freight; On World Car ...
[45]
[PDF] Written evidence submitted by the Rail Delivery Group (RDG ...
Rail carbon emissions per passenger km have been cut by nearly 30% since 2005 - with rail's strong environmental performance helping to reduce UK carbon ...<|control11|><|separator|>
[46]
Rail Key to Driving Regional Economic Growth and Achieving Net ...
Nov 14, 2024 · This latest research finds that a 40% growth in rail use is needed by 2035 to shift a minimum of four billion miles from car to train, to ...Missing: initiatives | Show results with:initiatives
[47]
[PDF] How we are making it easier to buy a train ticket - Rail Delivery Group
Our ambitious plans will mean millions more can enjoy the benefits of innovative smartcards, digital tickets and contactless payment. ... Mobile phone and ...
[48]
RDG Selects Unicard HOPS for Smart Ticketing
Nov 24, 2021 · The multi-tenanted HOPS will allow RDG and the TOCs to streamline the processing of smart rail tickets, monitor travel patterns and reduce costs.
[49]
Rail Delivery Group moves to industry-first cloud-based system to ...
Mar 5, 2024 · The new system will allow operators to streamline the processing of smart tickets and transactions, and monitor passenger journeys and customer ...
[50]
UK rail operators call for expressions of interest in developing ...
Nov 23, 2023 · The UK's Rail Delivery Group is calling for expressions of interest in developing national pay-as-you-go contactless ticketing.<|control11|><|separator|>
[51]
Rail Data Marketplace - Rail Delivery Group
The government announced funding for the Rail Data Marketplace project in June 2021. Rail Delivery Group (RDG) provides and manages the RDM service, working in ...
[52]
Rail Delivery Group Selects TCS to Help Create the UK ...
TCS announced that it has been selected by the Rail Delivery Group (RDG) to design, develop, implement, and operate the UK's Rail Data Marketplace (RDM).
[53]
[PDF] Improving Customer Information - Rail Delivery Group
✓ Launched Zipabout's Alert Me via Whatsapp service, which includes busyness information for trains. ✓ Progressed work to provide real-time information on the.
[54]
Apprenticeships - Rail Delivery Group
Apprenticeships are for both young people and adult learners, and typically last between one and four years. They are a great way to gain a qualification ...Missing: economic | Show results with:economic
[55]
Traincrew Management Development Programme - RDG & CIRO
CIRO and RDG pilot a new Traincrew Management programme to boost leadership, planning, and union engagement skills for UK Traincrew Line Managers.
[56]
[PDF] 1 FINAL RAIL INDUSTRY RECOVERY GROUP (RIRG) ENABLING ...
Investing in training and skills capability development by increasing use of apprenticeships and new skills training and methods, developing career ...Missing: economic | Show results with:economic
[57]
[PDF] Brexit Labour and Skills - Rail Delivery Group
Collaborate with government and other sectors to improve wider skills initiatives ... Encouraging British workforce development. Long term. Costs associated with ...
[58]
Ways Into Rail - Rail Delivery Group
At Rail Delivery Group we offer work experience opportunities to Year 10 and Year 12 students who have an interest in the Railway. These short work experience ...Missing: workforce initiatives
[59]
[PDF] Catalysing a green recovery Creating jobs by building Britain's net ...
Oct 2, 2021 · The Rail Delivery Group (RDG) asked Oxera,. IPEX and the National Skills Academy for Rail to offer their economic and industry insights to.
[60]
Research suggests rail industry's post-covid recovery gathering ...
Nov 6, 2023 · Research suggests rail industry's post-covid recovery gathering pace but underlines need for reform. People are eager to travel more by train ...Missing: initiatives | Show results with:initiatives
[61]
UK's largest rail union accepts new pay offer - Reuters
Nov 30, 2023 · Acceptance of the offer set out by Rail Delivery Group (RDG), which includes a backdated 2022 pay rise of 5% for staff and job security ...
[62]
Train strikes near end as train drivers' union Aslef secures deal - BBC
Aug 14, 2024 · The Rail Delivery Group has since been removed from negotiations, with Department for Transport officials leading talks instead in July. The ...
[63]
The rail industry makes offer to ASLEF to drive up performance for ...
Jan 6, 2023 · Train operating companies have offered the ASLEF drivers' union a landmark outline proposal that would deliver more reliable services for passengers.
[64]
Major breakthrough in rail dispute could signal end of national strikes
Aug 14, 2024 · The pay proposal could see an end to 2 years of industrial action, protect passengers from further national strikes and improve the reliability of services.
[65]
Rail Delivery Group Limited - Reuters
Britain's RMT union said on Sunday that it had rejected a pay rise offer of 4% in 2022 and 2023 from train operators aimed at heading off further strike action ...
[66]
RMT members accept RDG pay offer - Modern Railways
RMT members accept RDG pay offer ... RMT members at 14 English train operators have overwhelmingly voted in favour of a pay offer tabled by Rail Delivery Group.
[67]
Rail Delivery Group responds to RMT's claims the strikes have been ...
Jun 2, 2023 · In response to some of Mick Lynch's claims this morning that the strikes have been "a success"Missing: UK | Show results with:UK
[68]
Aslef train drivers vote to back pay deal and end two-year standoff
Sep 18, 2024 · The deal marks an improvement from the previous offer, put forward by the Rail Delivery Group (RDG) in April last year, which was rejected by ...
[69]
ORR train operator revenue protection review - Transport - GOV.UK
Aug 13, 2025 · The Rail Delivery Group ( RDG ) has estimated annual revenue lost to fraud and ticketless travel is at least £350 to £400 million. But the ...
[70]
Penalty Fares | National Rail
Rail Delivery Group has also created the Penalty Fares Guidelines. These guidelines are non-statutory but are a useful interpretation of the Regulations ...
[71]
Fare-dodging has become 'normalised', say rail staff - The Telegraph
Jun 4, 2025 · While the ORR report detailed the industry's struggles to tackle deliberate fare evasion ... A spokesman for the Rail Delivery Group, which ...<|separator|>
[72]
Independent review of train operators' revenue protection practices
Jun 4, 2025 · Revenue protection activity should ensure passengers are treated fairly, support the sharing of best practice in tackling revenue loss, and make ...
[73]
Train firms must stop criminalising 'innocent errors', report says - BBC
Jun 4, 2025 · The Rail Delivery Group, which represents rail firms, said fare evasion costs the industry £400m a year but acknowledged the industry has to ...
[74]
3. Retail | Office of Rail and Road - ORR
Jun 4, 2025 · 3.1 This chapter focuses on the impact of ticket retailing and T&Cs on revenue protection, as recognised in the terms of reference for this ...Missing: controversies | Show results with:controversies
[75]
Rail Delivery Group responds to the ORR's Independent review of ...
Jun 4, 2025 · A spokesperson for Rail Delivery Group, said: “We welcome the ORR's sensible recommendations to standardise revenue-protection practices, remove complexity and ...
[76]
Ticketless train passengers should be given 'yellow cards' instead of ...
Jan 16, 2025 · Industry body the Rail Delivery Group previously estimated that around £240m is lost through fare evasion on Britain's railways each year.
[77]
https://www.rmt.org.uk/news/publications/orr-revenue-protection-review-rmt-response-002/
[78]
Fare Evasion and Revenue Protection – Making things better for ...
Feb 3, 2025 · Fare evasion is a problem that the railway should address, both to challenge antisocial behaviour and to protect against revenue loss.Missing: controversies RDG
[79]
McNulty Review failure highlights today's GBR challenge
Nov 24, 2022 · McNulty estimated that, based on what the railway 'should cost' when benchmarked against unspecified European railways, there was an 'efficiency ...
[80]
Is the Rail Delivery Group fit for purpose?
### Summary of Rail Delivery Group's Fitness for Purpose
[81]
Rail Delivery Group boss faces criticism after praising UK railways
Aug 1, 2018 · Rail Delivery Group Robert Nisbet is facing criticism from industry, members of the public and MPs after praising British railways as “the ...
[82]
Rail industry unable to point to single train company 'getting it right ...
Nov 23, 2023 · Jacqueline Starr, chief executive of Rail Delivery Group – which represents the companies that run Britain's railways – said she recognised ...
[83]
Talks to avoid more rail strikes on brink of failure - BBC
Mar 6, 2023 · National level talks between the Rail Delivery Group and the RMT appear to be on the brink of failure, as another train strike looms next ...