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TeleSign

TeleSign Corporation is an American technology company that provides cloud-based application programming interfaces (APIs) for phone number intelligence, SMS and voice communications, and digital identity verification to help enterprises combat fraud, secure customer onboarding, and enable trusted digital interactions.^[1]^[2] Founded in 2005 by Darren Berkovitz, Ryan Disraeli, and Stacy Stubblefield, the company is headquartered in Marina del Rey, California, and operates globally across more than 230 countries and territories, verifying over 5 billion unique phone numbers each month—representing roughly half of the world's mobile users.^[1]^[3]^[4] TeleSign's core offerings include its Intelligence API for risk scoring and fraud detection, Security solutions like SMS Verify and Silent Verification for multi-factor authentication, and Ubiquity for comprehensive mobile identity data, all powered by artificial intelligence to deliver what the company terms "Continuous Trust™."^[5]^[1] These services are utilized by major brands in industries such as retail, banking, gaming, and travel, including clients like Salesforce, ByteDance, Citrix, Skype, and Electronic Arts, helping them protect against account takeovers and optimize customer engagement.^[6]^[1] With over 35 patents worldwide, TeleSign has established itself as a leader in programmable communications and identity protection.^[1] TeleSign, acquired by Proximus Group subsidiary BICS in 2017, was integrated with BICS and Route Mobile (acquired by Proximus in 2024) by December 31, 2024, to form Proximus Global, enhancing its capabilities in global telecommunications and digital trust services.^[7]^[8] This integration positions the company to further expand its AI-driven solutions amid growing demands for secure digital economies.^[1]

Overview

Company Profile

TeleSign is a technology company specializing in digital identity verification and communication services, founded in 2005 by Darren Berkovitz, Ryan Disraeli, and Stacy Stubblefield, three graduates from the University of Southern California's Marshall School of Business.^[1]^[9] The company is headquartered in Marina del Rey, California, United States.^[2] TeleSign's mission is to make the digital world a more trustworthy place for everyone by providing solutions that connect, protect, and defend online experiences through sophisticated digital identity and programmable communications.^[1] This focus helps businesses secure customer interactions and prevent fraud on a global scale.^[10] Prior to the 2025 merger, TeleSign employed approximately 772 people with an estimated annual revenue of around $250 million (as of 2024), reflecting its growth following its 2021 acquisition by BICS, a subsidiary of the Proximus Group.^[3]^[11] On January 1, 2025, TeleSign merged with Route Mobile and BICS to form Proximus Global, enhancing its capabilities in global telecommunications and digital trust services.^[1]^[8] Proximus Global had 2,641 full-time employees as of September 2025 and reported €377 million in revenue for the third quarter of 2025.^[12] This merger positions the entity to serve over 5 billion subscribers worldwide.^[13] Over time, TeleSign has evolved into a key provider of Communications Platform as a Service (CPaaS) capabilities.^[1]

Core Business and Technology

TeleSign, as part of Proximus Global, operates as a provider of Communications Platform as a Service (CPaaS) that integrates digital identity solutions to enable secure customer engagement and verification for enterprises worldwide.^[6]^[14] This business model leverages telecommunications infrastructure to deliver programmable communications tools, such as messaging and voice services, while embedding identity management to authenticate users and mitigate risks during digital interactions.^[6]^[15] By focusing on API-driven services, TeleSign supports businesses in industries like fintech, e-commerce, and travel in building trust through seamless onboarding and ongoing verification processes.^[6] At the core of TeleSign's technology stack are phone-based verification methods, including SMS and voice delivery of one-time passcodes (OTPs), which serve as foundational elements for user authentication.^[16]^[17] These are complemented by multi-factor authentication (2FA) capabilities that enhance security by combining phone signals with additional factors, reducing account takeover risks.^[18] Additionally, device intelligence features analyze mobile device attributes and phone number reputation to detect anomalies, providing real-time insights into potential threats.^[19]^[20] TeleSign plays a critical role in securing end-user communications for websites and mobile applications by offering API integrations that facilitate real-time verification during key touchpoints, such as account creation and transaction approvals.^[6]^[21] These APIs enable developers to embed verification flows directly into applications, ensuring compliance with security standards while minimizing user friction.^[16] TeleSign's unique value proposition lies in its fusion of robust telecom infrastructure—covering over 230 countries—with AI-driven risk assessment models that process vast datasets of identity signals and traffic patterns to generate dynamic scoring and recommendations.^[6]^[22] This approach not only powers fraud prevention but also supports scalable, intelligent decisioning for secure digital interactions across global enterprises.^[19]^[23]

History

Founding and Early Development

TeleSign was founded in 2005 in Los Angeles, California, emerging as a startup from the University of Southern California's (USC) Marshall School of Business incubator, specifically the Curious Minds program in West Hollywood.^[24]^[9] The company was co-founded by Ryan Disraeli, a USC sophomore passionate about technology and product development; Darren Berkovitz, a USC alumnus with an entrepreneurial focus on sales and marketing; and Stacy Stubblefield, a USC business major and self-taught coder skilled in technical implementation.^[24] Their entrepreneurial origins were rooted in addressing early internet fraud, particularly in user authentication for online transactions, inspired by a need to verify payments for an online backgammon game developed by the incubator owner's nephew.^[24]^[1] From its inception, TeleSign focused on SMS-based verification services for online platforms, launching an initial software product in 2005 to confirm customer orders via mobile messaging.^[24] By 2006-2007, the company had developed and released its core phone verification API, expanding its application to enhance account security amid growing concerns over digital fraud.^[24] This early innovation positioned TeleSign as a pioneer in leveraging mobile technology for authentication when smartphones were not yet widespread, initially operating at a loss per transaction due to high SMS delivery costs.^[9]^[24] In its first few years, TeleSign achieved initial client adoption among e-commerce and gaming platforms, securing its first major customer—a large classified advertisements website—in spring 2008, which generated approximately $30,000 in monthly revenue.^[24] Early adopters valued the API's simplicity in combating fraud through phone-based checks, though scaling proved challenging in the mid-2000s mobile era.^[24] The startup faced difficulties in forging telecom partnerships, as carrier fees often exceeded revenues, and building trust with potential clients was hindered by its small size and limited financial track record.^[24] These hurdles underscored the nascent state of mobile verification infrastructure at the time.^[24]

Expansion and Funding

During the early 2010s, TeleSign experienced significant operational expansion, growing its employee base from 12 in 2010 to approximately 200 by 2014.^[25]^[26] This scaling supported the opening of international offices, including an operations center in Belgrade, Serbia, in 2012 and a new office in London, United Kingdom, in 2014 to bolster European presence.^[27]^[28] By mid-decade, the company operated five offices globally, with plans for further investment in Asia to enhance its regional footprint.^[25]^[2] TeleSign's growth was fueled by substantial funding rounds, culminating in a total of $78 million raised by 2017. In June 2012, the company secured $29 million in Series A funding. This was followed by a major Series B round in 2014, starting with $40 million in April led by Adams Street Partners, alongside March Capital Partners and Summit Partners, and an additional $9 million in July from investors including Draper Fisher Jurvetson, bringing the round to $49 million overall.^[29]^[30]^[31] These investments enabled aggressive hiring in product development and engineering, as well as innovation in mobile authentication technologies.^[32] Strategically, TeleSign deepened partnerships with global telecom carriers, such as a key alliance with Telefónica to leverage mobile identity solutions across markets. This facilitated entry into enterprise sectors like finance, where its verification tools supported secure customer onboarding for banks, and healthcare, aiding compliant communications. Key milestones included doubling revenue to $50 million in 2013 from $25 million in 2012, with projections reaching $100 million by the end of 2014, reflecting robust scaling in user authentication services.^[33]^[25]^[26] This pre-acquisition momentum positioned TeleSign as a leader in digital identity before its 2017 sale to BICS.^[7]

Acquisition by BICS

In October 2017, BICS, a subsidiary of the Proximus Group, completed its acquisition of TeleSign for an upfront cash payment of $230 million on a cash- and debt-free basis, with additional potential earn-out considerations based on performance.^[7]^[34] This transaction marked a significant shift for TeleSign, transitioning from independent venture-backed ownership to telecom-backed structure under a global connectivity provider.^[35] The strategic rationale behind the acquisition centered on BICS's ambition to evolve from a traditional international carrier into a digital enabler, leveraging TeleSign's expertise in cloud-based identity verification and communications to create an end-to-end Communications Platform as a Service (CPaaS) offering.^[15]^[36] By integrating TeleSign's mobile identity and authentication technologies with BICS's extensive wholesale connectivity network, the deal aimed to enhance secure digital interactions for enterprises worldwide, accelerating BICS's diversification into value-added services beyond core telecom infrastructure.^[35] In 2021, key developments further solidified TeleSign's position within the Proximus ecosystem. On February 9, Proximus acquired the remaining shares of BICS from MTN and Swisscom for €569 million, gaining full ownership of BICS and, by extension, TeleSign, which provided greater strategic flexibility for growth and investment.^[37]^[38] Later, on December 16, TeleSign announced a proposed business combination with North Atlantic Acquisition Corporation, a special purpose acquisition company (SPAC), valued at a $1.3 billion enterprise value, with the intent to list publicly and access capital for expansion into new customer segments.^[39]^[40] However, the agreement was mutually terminated on July 1, 2022, due to evolving market conditions, allowing TeleSign to remain fully under Proximus ownership without pursuing the public listing.^[41]^[42] Post-acquisition, TeleSign integrated into the BICS ecosystem as an independent subsidiary, benefiting from synergies that expanded its global reach through BICS's international network while maintaining operational autonomy.^[7]^[43] This integration supported consistent double-digit annual revenue growth and focused on product innovation, without reports of major workforce disruptions.^[43] On January 1, 2025, TeleSign merged with BICS and Route Mobile under the Proximus Group to form Proximus Global, a unified entity aimed at strengthening capabilities in global telecommunications, CPaaS, and digital trust services.^[1]^[44] This merger positions TeleSign to further expand its AI-driven solutions in secure digital communications as part of the broader Proximus ecosystem.^[1]

Products and Services

Identity Verification Solutions

TeleSign's flagship product for identity verification is the Verify API, which enables multi-factor authentication through one-time passcode (OTP) delivery across multiple channels including SMS, voice, email, WhatsApp, RCS, Viber, and push notifications.^[16] This API supports multichannel fallback and custom routing to ensure reliable authentication, allowing businesses to select preferred methods while automatically switching to alternatives if needed.^[45] Advanced features include intelligent device recognition via Silent Verify, which authenticates users in the background by matching phone numbers with mobile network operator data without requiring user input or OTPs, enabling seamless two-factor authentication (2FA).^[46] Additionally, TeleSign's Phone ID provides global phone number and subscriber intelligence, including device type and carrier details, to enhance authentication, fraud risk evaluation, and user experience.^[47] These solutions are widely used for account registration, login protection, and transaction verification, particularly in fintech for secure onboarding and in e-commerce to safeguard payments and reduce cart abandonment.^[16] For instance, fintech firms leverage the API to verify user possession of devices during high-risk actions like fund transfers.^[48] Technically, the Verify API provides global coverage in over 230 countries and territories through partnerships with mobile network operators, supporting real-time responses in milliseconds for verification processes.^[1] It complies with standards such as GDPR, including data privacy framework certifications to ensure secure handling of personal information.^[49] The API can briefly integrate with fraud prevention tools to create comprehensive security workflows.^[16]

Communications Platform as a Service (CPaaS)

TeleSign's Communications Platform as a Service (CPaaS) provides a suite of APIs enabling developers to integrate scalable messaging and voice functionalities into applications, supporting SMS, MMS, voice calls, and email delivery for high-volume global operations.^[50] This platform facilitates reliable outbound communications across over 190 countries, leveraging direct carrier connections to ensure carrier-grade delivery with redundancy features like intelligent routing and waterfall failover to minimize disruptions.^[50] The APIs are designed for seamless embedding, allowing businesses to handle millions of messages daily without infrastructure management.^[51] Key capabilities include programmable messaging for sending notifications, alerts, and two-way customer engagement, with support for rich media such as images, videos, carousels, and call-to-action buttons in MMS and RCS formats.^[50] Localization features automatically adapt content for regional preferences, including language translation, number formatting, and compliance with local regulations like sender ID registration.^[50] Voice APIs enable automated outbound calls for interactive voice response (IVR) systems, text-to-speech delivery, and call recording, integrating effortlessly with messaging workflows for omnichannel experiences.^[51] These tools enhance identity verification by securely delivering one-time passcodes via preferred channels.^[50] Developer tools streamline integration, offering SDKs for iOS, Android, and web platforms in multiple programming languages like Java, Swift, and JavaScript, which handle authentication and API calls behind the scenes.^[52] Analytics dashboards provide real-time insights into delivery rates, error codes, engagement metrics such as open and click-through rates, and performance reporting to optimize campaigns.^[50] A no-code API explorer allows testing without setup, supporting rapid prototyping. In the market, TeleSign positions its CPaaS as a trusted solution for global brands seeking reliable, secure communications, verifying over five billion unique phone numbers monthly to reach half of the world's mobile users.^[53] The platform's emphasis on scalability and compliance has made it a leader in programmable communications, powering applications in e-commerce, finance, and customer service sectors.^[50]

Fraud Prevention Tools

TeleSign's fraud prevention tools leverage digital identity intelligence to detect and mitigate risks in real-time, integrating phone-based signals with behavioral analysis to protect businesses from threats such as account takeovers and synthetic identities.^[54] The core of these tools is the Score product, which delivers a numerical risk assessment in milliseconds based on phone reputation data from a global consortium, device fingerprinting for unique user profiling, and network signals derived from over 120 points of presence and 700 direct-to-carrier routes.^[19] This scoring enables businesses to evaluate interaction risks without disrupting user experience, flagging potential fraud during critical touchpoints like account creation or transactions.^[54] Advanced analytics within TeleSign's suite employ machine learning models trained on more than 15 years of telecommunications data to identify anomalies, including SIM swap attacks, bot-driven traffic, international revenue share fraud (IRSF), and irregular traffic patterns.^[19] These models provide customizable insights, such as reason codes for suspicious phone activity like recent porting or call forwarding, allowing for proactive defense against evolving threats.^[55] The tools enhance internal fraud detection systems with layered signals beyond basic identity verification. Integration is facilitated through API endpoints that support seamless embedding into existing workflows, including pre-login screening to block fake accounts at signup and post-transaction monitoring to detect ongoing risks like promo abuse or unauthorized access.^[54] A single API call provides access to risk scores and intelligence, enabling quick deployment in mobile apps, websites, or customer support systems across industries.^[19] In terms of effectiveness, TeleSign's tools have blocked over 1 billion account takeover attacks in 2021 and prevent more than 30 million fraudulent communications monthly, significantly reducing exposure for clients.^[54] For instance, in the fintech sector, Affirm integrated TeleSign's intelligence to improve fraud recognition, resulting in a 10% increase in checkout conversions and a 16% rise in average order value for one retailer partner, while diminishing merchant risk.^[56] In banking, where four of the top five global institutions use these solutions, the tools secure transactions by flagging SIM-swapped accounts and fake users during KYC processes.^[54]^[19] In gaming, the platform detects bot traffic and referral fraud at scale, protecting against degraded experiences from fake accounts during high-volume events like tournaments, though specific quantitative reductions vary by implementation.^[57] Following the merger on January 1, 2025, to form Proximus Global, TeleSign's products continue to operate, enhanced by integrated global telecommunications capabilities.^[1]

Corporate Affairs

Leadership and Headquarters

TeleSign is headquartered at 13274 Fiji Way, Suite 600, in Marina del Rey, California, where it maintains facilities dedicated to research and development, as well as core operations for its digital identity and communications solutions.^[1]^[58] The company also operates an additional office in Sunnyvale, California, supporting engineering and technical teams.^[10] Following its acquisition by BICS in October 2017, TeleSign transitioned to a wholly-owned subsidiary model under BICS, which itself became fully owned by Proximus Group in February 2021, ensuring operational independence while integrating strategic oversight from the parent entity.^[7]^[38] This structure emphasized continuity in technology leadership, with Aled Miles retained as CEO immediately post-acquisition to maintain focus on innovation in customer verification and fraud prevention.^[34] In January 2021, Joseph (Joe) Burton succeeded Miles as CEO, bringing expertise from prior roles at Poly and Avaya to drive product evolution.^[59] Burton was replaced in September 2023 by Christophe Van de Weyer, a Proximus veteran, who led growth initiatives until April 2025.^[60]^[61] In January 2025, TeleSign was integrated into Proximus Global, a unified entity combining BICS, TeleSign, and Route Mobile under a streamlined operating model with a shared global leadership team, simplifying governance and reporting directly to Proximus Group CEO Stijn Bijnens.^[62]^[1] This shift maintained TeleSign's brand and U.S.-centric operations while aligning with Proximus Global's board, composed of Proximus Group executives and independent directors focused on telecommunications and digital services strategy.^[63] As of November 2025, Proximus Global is led by CEO Seckin Arikan, appointed effective November 1, with key executives including Chief Product Officer Jorn Vercamert, Chief Operations Officer Antoine Haarscher, and Chief Technology Officer Yaunese Aazibou.^[62] TeleSign-specific roles include Joint Managing Directors Cynthia Ng (Chief Legal Officer) and William Hermant (Chief Financial Officer), ensuring specialized oversight for its identity solutions portfolio.^[1] This integrated structure has preserved technical continuity from pre-acquisition leadership while enhancing global scalability under Proximus oversight.^[64]

Global Operations and Partnerships

TeleSign maintains a global operational footprint with offices in key regions, including its headquarters in Marina del Rey, California (established 2005), an operations center in Belgrade, Serbia (opened 2012), a presence in Singapore (2022), and an office in Bogota, Colombia (2023).^[65] These locations support its activities in North America, Europe, Asia-Pacific, and Latin America, complemented by a data center in Brussels, Belgium (launched 2022), which enables data residency within the European Economic Area (EEA).^[66] The company's services cover over 230 countries and territories, verifying more than 5 billion unique phone numbers monthly and reaching half of the world's mobile users.^[1] As part of the Proximus Group since BICS's full acquisition by Proximus in 2021, TeleSign benefits from synergies with wholesale carrier services, enhancing message delivery reliability and global scale through BICS's international connectivity network.^[43] In January 2025, TeleSign integrated into Proximus Global, a unified entity combining operations with BICS and Route Mobile, which has bolstered its access to telecom infrastructure and expanded product reach across continents.^[67] Key partnerships include a multi-year agreement between Proximus and Amazon Web Services (AWS) signed in February 2025, facilitating cloud-based modernization of international operations and integration for TeleSign's communications platform.^[68] Post-2021, TeleSign has focused on regulatory compliance and market expansion, notably by opening the Brussels data center to address GDPR requirements and allow EEA data processing without cross-border transfers.^[69] However, in June 2023, the Austrian privacy advocacy group NOYB filed a complaint with the Belgian Data Protection Authority against TeleSign, alleging violations of the GDPR through the processing of personal data of millions of EU citizens to generate phone number "reputation scores" without adequate legal basis or transparency. As of November 2025, the complaint remains unresolved.^[70] The 2023 acquisition of a majority stake in Route Mobile by Proximus has extended TeleSign's reach into emerging markets, including Africa, where Route Mobile maintains strong operations in mobile messaging and CPaaS services.^[71] This integration supports enhanced compliance in Europe while driving growth in high-potential regions like Africa and Asia-Pacific.^[72]

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Our leadership squad ; Seckin Arikan. CEO, Proximus Global ; Anne-Valérie Heuschen. Chief Corporate Affairs, Proximus Global ; Milind Pathak. Chief ...
[60]
Proximus combines BICS, Telesign, Route Mobile in new Proximus ...
Jan 6, 2025 · Proximus Group subsidiary BICS, also a major supplier of global IoT airtime, acquired Telesign for $230 million in 2017. The group took full ...
[61]
Life at Telesign
Telesign at a glance · Leading provider of digital identity and programmable communication solutions · 4 office locations: Marina del Rey (2005), Belgrade (2012), ...
[62]
Telesign opens new datacenter in Brussels
May 4, 2022 · Expanding datacenter operations in Europe allows Telesign customers the option to keep all their data within the EEA, should they so choose.Missing: Asia Latin
[63]
Proximus Group creates Proximus Global, overarching its ...
Dec 18, 2024 · Proximus Group today announced the creation of Proximus Global, integrating BICS, Telesign and Route Mobile under one umbrella.
[64]
Proximus partners with Amazon Web Services for international ...
Feb 21, 2025 · Belgian telecoms provider Proximus has signed a multi-year agreement with Amazon Web Services (AWS) to modernise and streamline its international operations.Missing: alliances | Show results with:alliances
[65]
TeleSign Opens New Datacenter in Brussels - Yahoo Finance
May 4, 2022 · Expanding datacenter operations in Europe allows TeleSign customers the option to keep all their data within the EEA, should they so choose.
[66]
Proximus Group enters into a definitive agreement to acquire a ...
Jul 17, 2023 · Proximus Group has signed a definitive agreement to acquire a ∼58% interest in Route Mobile, a global company specialized in CPaaS services.
[67]
NautaDutilh assists founding shareholders of Route Mobile in ...
Geographically, Route Mobile's presence in the Indian sub-continent, Africa, Asia-Pacific and Latin America perfectly complements Telesign's presence in Europe ...