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NTT Data Payment Services

NTT DATA Payment Services India Private Limited is a prominent and solutions provider headquartered in , , specializing in secure, payment acceptance for merchants across online, offline, and contactless channels. Founded in 2006 as Atom Technologies Limited, the company was acquired by Corporation in 2019 and rebranded to its current name in 2022, transitioning to a private limited structure in 2024. As a subsidiary of the global IT services giant NTT DATA—which reported net sales of approximately $30 billion for the fiscal year ended March 31, 2025, and employed 197,800 professionals across more than 50 countries as of that date—NTT DATA Payment Services leverages advanced technology to process over INR 800 billion in transactions annually (as of 2023) for more than 6 million merchants. The company offers a comprehensive suite of services, including online payment gateways with over 100 payment options, point-of-sale (POS) machines for in-store transactions, interactive voice response (IVR) payment systems, and a merchant mobile app for real-time tracking and management. All solutions adhere to PCI DSS 4.0 compliance and utilize 256-bit encryption to ensure data security. NTT DATA Payment Services caters to diverse sectors such as , , , , and financial institutions, enabling seamless integrations with websites, apps, and enterprise systems through user-friendly APIs. Its mission as a "commerce partner" focuses on accelerating growth via tailored, responsible solutions that support in India's dynamic payment ecosystem. With a strong emphasis on , the company continues to expand its footprint, building on 's global expertise in IT and .

Overview

Introduction

NTT DATA Payment Services India Private Limited is a digital payment solutions provider headquartered in Mumbai, India, specializing in secure online and offline payment processing for businesses and merchants. As a subsidiary of NTT DATA Corporation, the company operates under the leadership of Chief Executive Officer Takeo Ueno and maintains its official website at in.nttdatapay.com. The company's mission is to empower businesses with comprehensive payment solutions across more than 100 options, facilitating seamless transactions through gateways, point-of-sale systems, and interactive voice response services. It handles over INR 800 billion in annual transactions as of 2025, supporting more than 6 million merchants in the digital payments ecosystem. Founded in 2006, NTT DATA Payment Services has evolved into a key player offering payment gateways and omni-channel solutions tailored to diverse sectors.

Corporate Profile

Payment Services India Private Limited operates as a key subsidiary within the Group, a Tokyo-headquartered global leader in IT services and , transitioning to a structure in 2024. As part of this structure, the company leverages the group's vast operational footprint, employing approximately 198,000 professionals across more than 50 countries (as of March 31, 2025) to support its payment solutions initiatives. This integration enables seamless access to advanced technologies and international expertise, positioning Payment Services India Private Limited as a vital component in the group's portfolio. The company maintains a robust scale in the payments ecosystem, serving more than 6 million merchants with comprehensive digital payment facilitation as of 2025. Its operations contribute to the Group's overall financial performance, which generated approximately $31 billion in global revenue for the ended March 31, 2025. Following its acquisition by in 2019, the entity underwent a rebranding from Atom Technologies Limited to Payment Services India Limited in 2022, aligning it more closely with the parent's global brand and strategic objectives. In terms of regulatory standing, NTT DATA Payment Services India Private Limited holds a licensed payment aggregator status from the (), with the final PA-PG authorization granted in October 2025 to cover both online and physical payment operations. This certification underscores its compliance with India's evolving regulations and enhances its ability to expand services securely within the domestic market.

History

Founding and Early Development

Atom Technologies Limited was incorporated in 2005 as a subsidiary of the Financial Technologies Group (now known as ), founded by entrepreneur Jignesh Shah. The company emerged during the early stages of India's digital payment landscape, aiming to address the need for accessible in a market dominated by cash and limited banking penetration. From its inception, Atom Technologies focused on developing mobile payments, (IVR)-based payments, and mobile service distribution frameworks to enable seamless transactions without relying heavily on connectivity. Key early innovations included the launch of an IVR payments system in , allowing users to complete credit and transactions via voice calls, and a mobile payment application in 2009, which facilitated and app-based remittances in an era when smartphones were not yet widespread. These solutions positioned Atom as one of the first providers of multi-channel payment platforms in , covering voice, mobile, and point-of-sale () methods. The company's growth during its initial years involved expanding its merchant network, particularly in retail and telecom sectors, with early clients including Reliance Energy, Next Retail India Limited, Univercell Telecommunications, and Ferns N' Petals. By 2014, Atom had achieved a significant milestone with over 10,000 terminals installed across , supporting offline and semi-digital transactions for small merchants. This expansion occurred amid challenges in the pre-UPI environment, where limited digital infrastructure and low penetration necessitated innovative, low-bandwidth alternatives like and SMS-based systems to drive adoption. Early partnerships with banks, such as for POS networks in 2009, helped integrate these solutions into broader financial ecosystems.

Acquisition by NTT Data

In November 2018, Corporation announced an agreement to acquire a majority stake in Atom Technologies Limited, a Mumbai-based payment services provider owned by Limited. The deal, valued at $9.24 million for a 55.35% stake, was completed in September 2019 following regulatory approvals and compliance with legal requirements, including a order. The acquisition was strategically aimed at bolstering 's foothold in India's rapidly expanding digital payments sector, which had gained momentum following the 2016 demonetization and the government's push toward cashless transactions via initiatives like the (UPI). By integrating Atom's established multi-channel payment platform—handling over 150 million transactions annually with more than 150,000 customers— sought to enhance its South Asian market presence and support cross-border payment solutions. Post-completion, Atom Technologies began integrating into NTT DATA's global IT services ecosystem, leveraging the parent company's expertise in and technology infrastructure for improved operational . This move provided Atom with access to NTT DATA's network, spanning over 50 countries and employing more than 120,000 professionals, to expand its reach beyond domestic markets while maintaining its core payment processing capabilities.

Post-Acquisition Expansion

Following the acquisition in 2019, Atom Technologies rebranded to NTT DATA Payment Services India Ltd. in April 2022, aligning with its integration into the NTT DATA group. In 2024, the company transitioned to a private limited structure as NTT DATA Payment Services India Private Limited. NTT DATA Payment Services India focused on regulatory compliance and operational enhancements to expand its footprint in the Indian payments ecosystem. In September 2022, the company received in-principle approval from the Reserve Bank of India (RBI) for a Payment Aggregator (PA) license, which permitted it to facilitate payment aggregation for online merchants while adhering to the RBI's guidelines on minimum net worth and escrow requirements. This approval marked a key step in formalizing its role amid the RBI's push to regulate non-bank payment aggregators, allowing the company to process transactions more seamlessly without relying solely on bank partnerships. By 2024, Payment Services had integrated (UPI) capabilities with instant settlement features, supporting T+0 (same-day) fund transfers to merchant accounts in compliance with NPCI and standards. This integration enabled real-time processing for high-volume UPI transactions, enhancing liquidity for merchants across sectors like and . In October 2025, the company secured the final PA-PG license from the , authorizing comprehensive operations for both online (PA-O) and physical (PA-P) payment gateways under the updated Directions on Regulation of Payment Aggregators, 2025. The company also adapted swiftly to evolving market regulations, such as the and NPCI's updates to UPI transaction limits in September 2024, which raised per-transaction caps to ₹5 lakh for categories including tax payments, insurance premiums, and capital markets investments. NTT DATA Payment Services issued guidance to its merchant network on these changes, ensuring compliance and minimizing disruptions to high-value transfers while leveraging its platform to support the enhanced limits for eligible use cases. Post-acquisition growth reflected these advancements, with annual transaction volumes expanding from an initial base of approximately $10 billion (around ₹70,000 crore) in to over INR 800 billion by 2025, driven by increased merchant adoption and digital adoption in . This scale positioned the company to serve more than 6 million merchants, processing over 100 million transactions annually and contributing to the broader shift toward instant, aggregated solutions.

Products and Services

Online Payment Solutions

NTT DATA Payment Services India provides an Online Payment Gateway as its core digital payment product, enabling merchants to accept a wide array of online transactions securely and efficiently. This gateway supports over 100 payment methods, encompassing more than 10 credit cards, 100 debit cards, 50 net banking options, 10+ digital wallets, UPI, Bharat QR, (BNPL) schemes, IMPS, NEFT/RTGS, and payments, among others. Designed for and web-based businesses, it facilitates seamless customer experiences across websites and applications, with high transaction success rates and compatibility with diverse banking networks. Key features of the Online Payment Gateway include transaction processing, which ensures instantaneous and confirmation, alongside multi-bank options available on over 10 credit cards for higher-value purchases. Instant settlements, often on a T+0 basis, allow merchants to receive funds promptly, reducing delays, while multi-account settlement options enable flexible fund distribution. These capabilities are enhanced by an instant checkout system that minimizes cart abandonment and supports link-based payments for quick, shareable transaction links. Complementing the gateway, the Payouts service automates bulk disbursements for various needs, such as refunds, employee salaries, and payments, with 24/7 validation to ensure accuracy and minimize errors. This service offers quick, hassle-free processing with high success rates and low reversal instances, integrated directly into the merchant's admin console for easy management and monitoring. For phone-based transactions, Payment Services offers IVR Payments, a voice-activated system that enables customers to complete payments using debit or credit s and UPI without requiring or agent intervention. Customers authenticate via DTMF touch-tone entry of card details and OTP during inbound or outbound calls, with personalized call flows and round-the-clock ensuring convenience for scenarios like utility bills or subscription renewals. The system provides and maintains DSS 3.2.1 compliance for secure handling. Integration of these online solutions is streamlined through user-friendly compatible with over 25 platforms, including custom setups for websites, mobile apps, and enterprise systems. This allows developers to embed functionalities effortlessly, with comprehensive and for to track performance. measures, such as encrypted transmission, align with broader protection protocols outlined in the company's .

Offline Payment Solutions

NTT DATA Payment Services provides offline payment solutions centered on point-of-sale () machines designed for in-person transactions in and merchant environments. These solutions enable merchants to accept payments via physical card swipes, contactless , and UPI QR codes, facilitating seamless in-store processing without reliance on digital gateways. The portfolio includes various terminal types such as PSTN POS for fixed-line real-time authorizations, GPRS POS for mobile SIM-based connectivity, POS for wireless tap payments, POS supporting debit/credit cards with and UPI QR integration, and mPOS for portable, on-the-go use. Hardware features emphasize portability for retail settings, including compact devices suitable for low-connectivity areas with offline transaction storage capabilities that sync upon reconnection. These systems support high-volume environments through real-time authorization for swipe and contactless payments, incorporating encryption for secure data handling. Historically, these offline solutions have supported over 6 million merchants across , processing billions in annual transactions and enabling widespread adoption in physical payment touchpoints. Deployment spans diverse retail scenarios, from small shops to large chains like Big Bazaar and . The company offers 24/7 centralized support, including a for device maintenance and uptime, with no service charges for the first two years followed by minimal annual fees. This infrastructure is bolstered by the RBI's final PA-PG license granted in October 2025, which authorizes physical payment operations nationwide.

Sector-Specific Offerings

NTT Data Payment Services provides tailored payment solutions customized for various industries, leveraging its platforms to address sector-specific needs such as seamless integrations and flexible payment options. In the retail sector, the company offers integrated billing systems that connect with point-of-sale (POS) terminals supporting PSTN, GPRS, , , and mPOS devices, enabling efficient and reducing cart abandonment through features like Insta Pay for seamless checkouts and retry options with encrypted credentials. Loyalty program payments are enhanced by over 100 digital options, including UPI, Bharat QR, (BNPL), and multi-bank EMIs for high-ticket items, which drive repeat sales and provide real-time tracking via a console with instant or same-day settlements. For the education sector, NTT Data Payment Services facilitates collection through portals integrated with over 50 banks and 265 payment modes, such as /debit cards, IMPS, net banking, UPI, and , accessible 24/7 via institution websites or systems that automate reconciliation and reduce manual work. Installment plans are supported via multi-bank EMIs, BNPL for instant loans, and standing instructions for automatic recurring debits, ensuring timely collections. In broking and , the offerings emphasize secure settlements with third-party validation (TPV) for net banking, cards, and UPI payments, alongside to maintain zero downtime and integration with trading systems for monitoring. reporting is enabled through a admin console providing instant updates and logs, supporting over 100 modes to ensure high success rates and regulatory adherence in financial transactions. Government sector solutions include bulk payouts and utility bill collections via a two-way electronic with T+0 settlement cycles and robust dashboards for real-time oversight, compliant with PCI DSS 3.2.1 and 256-bit SSL . Notable examples encompass partnerships like Karnataka One, where Payment Services provides payment gateways for statewide citizen services, including tax collection, e-tendering, and utility payments across multiple modes such as IMPS, cards, UPI, and challans. For tours and travels, is accommodated through options on major credit cards and BNPL for impulse bookings, with subscription renewals in the DTH sector handled via IVR for internet-free card payments, terminals for counter transactions, mPOS for doorstep collections, and standing instructions or payment links sent via , , or email. These features support over 100 payment options, including Bharat QR and email invoicing, ensuring hassle-free renewals and instant settlements with 24/7 support.

Security and Compliance

Certifications

NTT Data Payment Services India maintains compliance with the Payment Card Industry Data Security Standard (PCI DSS) version 3.2.1, which establishes requirements for securely handling cardholder data to prevent fraud and data breaches. This certification enables the company to process payments while adhering to global security protocols for encryption, access controls, and network protection. The company also holds PA-DSS certification for its payment applications, ensuring that software components meet stringent security standards for card data protection during transactions. In terms of regulatory approvals from the (), the company received in-principle authorization as a Payment Aggregator () in 2022, allowing it to facilitate online merchant s under RBI oversight. This was followed by the final PA-PG license on October 29, 2025, granting full operational status for both online and physical payment aggregation activities. These certifications are subject to annual third-party validations to confirm ongoing adherence to standards and regulatory requirements.

Data Protection Measures

NTT Data Payment Services employs robust encryption protocols to safeguard sensitive transaction data during transmission. The company utilizes 256-bit SSL encryption for data in transit, ensuring that information exchanged between merchants, customers, and payment gateways remains protected from interception. This standard aligns with industry best practices for securing online payments and is integrated across their payment platforms to maintain confidentiality. Additionally, tokenization is applied to replace primary account numbers (PANs) with unique tokens, further minimizing exposure of raw card data. A key aspect of their handling is the non-storage of details. Payment Services operates as a pass-through , routing directly to gateways without retaining full card information on their systems. This approach eliminates the risk associated with breaches targeting stored card details, as no sensitive information is persisted beyond the immediate process. Tokenization supports this by generating non-reversible identifiers that can be used for recurring payments without accessing original card . Fraud prevention is enhanced through real-time monitoring and advanced detection mechanisms. The platform incorporates protocols, which require additional authentication steps such as one-time passwords (OTPs) to verify transactions, significantly reducing unauthorized access risks. Furthermore, through a with Facctum, Payment Services integrates FacctView technology, featuring a library of risk detection algorithms for screening e-commerce transactions against sanctions, , and . This system employs low-latency processing to analyze over 10 annual transactions in , enabling proactive anomaly identification. Secure VPN connectivity is also utilized for routing transactions, providing an encrypted pathway that bolsters overall . Access controls are rigorously enforced to protect merchant portals and internal systems. Multi-factor authentication (MFA) is implemented as a standard measure, requiring users to provide multiple verification factors—such as passwords combined with biometric or device-based tokens—before granting access. This layered approach adheres to principles of least and , limiting exposure to sensitive areas and preventing lateral movement in potential compromise scenarios. In the event of a security incident, Payment Services follows structured incident response protocols aligned with PCI DSS requirements. These include immediate containment, forensic investigation, and mandatory reporting of breaches to relevant authorities and affected parties within stipulated timelines, typically 24 hours for initial notification. Regular penetration testing and employee training on incident handling further ensure swift recovery and minimal disruption, supporting compliance with certifications like PCI DSS 3.2.1.

Partnerships and Collaborations

Financial and Payment Network Ties

NTT Data Payment Services maintains strategic alliances with major global card networks, including Visa Inc., , and , enabling merchants to accept a wide range of credit and debit cards for secure, international transactions. These partnerships facilitate global acceptance by supporting over 100 debit card variants and 10+ credit card options, allowing seamless processing across borders without the need for multiple gateways. In , the company has integrated with the (NPCI) to support (UPI) payments, offering features like scanning and app-based Virtual Payment Address (VPA) transactions for instant, low-cost digital settlements. This tie-up with NPCI ensures compatibility with Bharat QR and other NPCI-backed systems, promoting for over 500 million monthly active UPI users in the domestic market. Additionally, partnerships with more than 50 major Indian banks—such as (SBI), , , , , and —enable net banking options and efficient settlement processes, including T+0 (same-day) cycles to minimize delays in fund transfers. On the international front, through its parent company NTT DATA's Japanese subsidiary, NTT Data Payment Services expanded its network ties via a Memorandum of Understanding (MoU) signed on October 7, 2025, between NTT DATA Japan Corporation and NPCI International Payments Limited (NIPL), aimed at enabling UPI acceptance at Japanese merchants for Indian tourists. This collaboration supports QR code-based payments via UPI apps, fostering cross-border interoperability and accelerating Japan's shift toward cashless transactions. In October 2025, NTT Data Payment Services also formed a strategic partnership with Jaidee App by ISARASERI to provide next-generation payment solutions for Thai small and medium-sized enterprises (SMEs). These financial network connections collectively reduce transaction fees through optimized routing and enhance broader acceptance by bridging domestic and global payment ecosystems.

Merchant and Institutional Partnerships

NTT DATA Payment Services has established extensive collaborations with merchants, government entities, and institutions in , focusing on enabling seamless payment acceptance for utility bills, civic services, and educational fees. These partnerships leverage the company's and collection systems to support diverse sectors, including and . The company's merchant network has grown significantly, serving over 6 million merchants and processing more than INR 800 billion in annual transactions as of 2025. This expansion builds on earlier integrations, providing businesses with omni-channel solutions for payments. Key government partnerships include integrations with for its Railwire broadband services since October 2020, facilitating multi-product payment splitting across various modes. The company has also powered the Karnataka One portal since November 2016, offering an internet payment gateway for citizen-centric services such as and fee collections. Additionally, Tumakuru City Corporation relies on NTT DATA's gateway for reliable, user-friendly bill payments, while the has utilized its online platform since 2016 to handle over 25,000 transactions annually for institutional fees. In the institutional space, a longstanding collaboration with the dates back to 2013-14, enabling cost-effective civic collections through the company's gateway services. These government and institutional ties emphasize customized electronic interfaces for high-volume, secure transactions in public services. These partnerships have delivered tailored solutions that enhance processing efficiency, particularly in and . In , integrations support faster fee collections via point-of-sale systems, gateways, buy-now-pay-later options, EMIs, and e-challans, streamlining operations for institutes like the . In , the solutions reduce e-commerce cart abandonments by offering quick, diverse methods, contributing to high-volume handling across networks.

Global Presence

Operations in India

NTT DATA Payment Services , headquartered in , operates as a key player in the country's digital payments , providing comprehensive solutions to a vast network of over 6 million merchants nationwide. This extensive coverage enables the company to facilitate more than 100 million transactions annually, processing over ₹800 billion in value, positioning it as one of 's leading service providers in both and physical retail segments. The company's support infrastructure includes 24/7 through dedicated helpdesks and sales support channels, ensuring round-the-clock assistance for merchants and end-users. Additionally, reporting dashboards and merchant consoles allow users to monitor transactions, generate reports, and manage payments instantly, enhancing across diverse business scales. In terms of , Payment Services India holds the RBI-issued Payment Aggregator-Payment Gateway (PA-PG) license, enabling both online and physical payment operations while fully adhering to guidelines, including mandatory (KYC) processes for merchant onboarding and transaction monitoring. The firm also maintains PCI DSS 4.0.1 compliance with 256-bit encryption to safeguard . To address scaling challenges in rural areas, Payment Services employs hybrid online-offline models that integrate digital gateways with point-of-sale devices and mobile apps, supporting initiatives such as partnerships with rural institutions like the , which processes over 25,000 transactions yearly.

International Expansion

The parent company, Japan Corporation, expanded the group's presence in through the acquisition of a majority stake in GHL Systems Berhad, a , in May 2024. Japan Corporation purchased 58.7% of GHL Systems for approximately 724.1 million (about $154 million), aiming to enhance its business and integrate services across the region. This move bolstered capabilities in electronic payment processing, merchant acquiring, and services, leveraging GHL's established network in and neighboring countries. Building on this acquisition, NTT DATA Payment Services launched ADAPTIS in April 2025, a comprehensive suite of integrated payment solutions tailored for the Malaysian market under the e-pay by brand. Unveiled on April 30, 2025, in , ADAPTIS combines online and in-store payment capabilities, supporting seamless transactions for merchants across , , and sectors. The platform emphasizes interoperability and localization, enabling businesses to manage diverse payment methods while complying with regional regulations. On July 30, 2025, NTT DATA Payment Services launched the ADAPTIS Soundbox, marking the first regional rollout for small and medium-sized enterprises (SMEs) across . In October 2025, Japan advanced cross-border initiatives by signing a (MoU) with NPCI International Payments Limited to enable (UPI) acceptance at Japanese merchants. Announced on October 7, 2025, the agreement facilitates UPI-based payments for Indian tourists, integrating the system into Japan's merchant ecosystem to streamline transactions without foreign currency exchange. This collaboration builds on UPI network ties to promote digital payments in hotspots. The company's international expansion is supported by the broader Group's global footprint, which spans operations in over 50 countries across , the , , and the . Through synergies with the group, NTT DATA Payment Services extends its payment solutions to international markets, focusing on unified platforms for local and cross-border transactions. Strategically, these efforts leverage NTT DATA Payment Services' expertise from to drive innovations in cross-border remittances and payments, enhancing efficiency for global users. For instance, the Japan UPI initiative targets the growing influx of travelers, while regional expansions like ADAPTIS support remittance flows in . This approach aligns with goals of fostering interoperable ecosystems to reduce dependency and improve speeds in high-volume international corridors.

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