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Justdial

Justdial is an digital specializing in search services, enabling users to discover and connect with nearby businesses, service providers, and products across various categories such as restaurants, healthcare, , , and . Founded in by V.S.S. Mani with an initial investment of ₹50,000, the company originated as a telephone-based inspired by traditional , evolving into India's leading with operations spanning multiple platforms including websites, apps, , and voice calls. Headquartered in Mumbai, Maharashtra, Justdial was incorporated on December 20, 1993, but commenced active operations in 1996 from a rented garage, initially focusing on building a comprehensive database of local listings. As of September 2025, the company employs approximately 13,000 people across more than 250 cities in India, maintaining a database of approximately 51.2 million business listings and facilitating connections for approximately 197.7 million quarterly unique users. In 2021, Reliance Retail Ventures Limited, a subsidiary of Reliance Industries Limited, acquired a controlling stake of approximately 67% in Justdial for around $766 million (including open offer), with the promoter holding reaching 74.15% as of September 2025, integrating it into Reliance's broader digital and retail ecosystem. Justdial's core offerings include real-time search capabilities for local services, online bill payments and recharges via JD Pay, travel bookings, and B2B solutions such as JD Mart, all designed to bridge consumers with providers efficiently. The platform supports multiple access points, with its enabling features like trending searches, user reviews, and seasonal promotions, contributing to its FY2025 revenue of approximately ₹13.31 billion (US$158 million). Under V.S.S. Mani's continued leadership as founder, managing director, and CEO, Justdial has positioned itself as a key player in India's digital discovery market, emphasizing accessibility and comprehensive local information.

History

Founding and Early Years

Justdial traces its origins to 1993, when it was incorporated as A&M Communications Private Limited in under the Companies Act, 1956. The company remained dormant until 1996, when founder V.S.S. Mani launched its core operations as a telephone-based local search service with an initial investment of ₹50,000. Starting from a rented garage in 's area, the venture began with just 5-6 employees, borrowed furniture, and rented personal computers, reflecting the bootstrapped nature of early startups in a pre-digital era. Mani, inspired by his prior experience in directories, envisioned a voice-enabled alternative to traditional printed directories, allowing users to inquire about local businesses and services via a simple phone call to a memorable number like 8888888888, secured through the (MTNL). The service launched amid India's nascent internet landscape, where public access had only begun on August 15, 1995, through Videsh Sanchar Nigam Limited (VSNL), limiting widespread digital adoption. Justdial's early model thus emphasized analog , functioning as a yellow pages-style directory for urban consumers seeking plumbers, doctors, or shops in Mumbai's chaotic environment of scattered and limited connectivity. Initial challenges included navigating the city's urban disorder, where locating es required manual efforts, and securing funding without — Mani reportedly sold personal assets like his wife's jewelry to sustain operations. Data collection was labor-intensive, involving door-to-door canvassing by a team of students who verified business details telephonically to build an accurate database, ensuring reliability in an era without online verification tools. By the early 2000s, Justdial had achieved significant growth, amassing over 1 million tele-verified business listings through persistent manual and phone-based verification processes that emphasized accuracy over scale. This milestone underscored the company's foundational focus on local search amid low internet penetration, with operations expanding organically via word-of-mouth referrals from satisfied small businesses. In 2006, the company rebranded from A&M Communications Private Limited to Just Dial Private Limited, aligning its identity more closely with the "just dial" simplicity of its service. These early years laid the groundwork for Justdial's reputation as India's pioneering local search provider, bootstrapped through resilience in a resource-constrained market.

Expansion and Public Listing

Justdial began its in the mid-2000s, transitioning from a primarily telephone-based to integrating and capabilities. In 2007, the company launched its official website, www.justdial.com, enabling online local searches and marking a shift toward automated search tools that facilitated expansion beyond its initial Mumbai base. By 2010, Justdial had extended its operations to over 240 cities across , leveraging open-source technologies to scale its database and search infrastructure efficiently. The company further enhanced its digital presence with the introduction of mobile services, including a site in 2007 for text-based searches and the launch of its app in 2011, which supported location-based queries for businesses like restaurants and services. These platforms grew the user base to millions through strategic partnerships with telecom operators, allowing seamless access via and mobile internet, while the core search functionality remained centered on verified local listings. In 2009, Justdial received a significant boost from venture capital firm Sequoia Capital India, which invested approximately ₹40 crore (about $8.2 million) to support further technological upgrades and market penetration. This funding enabled the company to refine its automated listing verification processes and expand its telesales network. Justdial entered public markets with an initial public offering (IPO) in May 2013, listing on the Bombay Stock Exchange (BSE) and National Stock Exchange (NSE). The IPO, an offer for sale of 17.5 million shares at a price band of ₹470-₹543 per share (finalized at ₹530), raised around ₹919 crore, primarily to fund technology enhancements and operational scaling. Post-listing, the company's market capitalization reached approximately ₹5,000 crore, reflecting strong investor confidence in its dominant position in local search. Following the IPO, Justdial experienced robust growth in its operational scale. By , the workforce had expanded to over 10,000 employees, supporting telesales, marketing, and content verification across multiple platforms. The database grew to include around 29.4 million business listings, with 536,236 active paid campaigns as of March 31, , demonstrating the platform's deepening penetration among . By March 31, 2023, active paid campaigns had increased to 538,220, while total active business listings reached 36.5 million, underscoring sustained expansion in digital advertising and listings. By March 31, 2024, total active listings had further grown to 43.6 million, with active paid campaigns at 583,690. Justdial also ventured internationally in the early , launching operations in the United States in 2010 and planning expansions into the and in 2014 to replicate its local search model. However, these efforts, including attempts in markets like , were discontinued by around 2015 due to operational challenges and a focus on consolidating domestic growth.

Business Operations

Core Products and Platforms

Justdial's core offerings began with its phone-based search service, launched in as an operator-assisted hotline accessible via the toll-free number 8888888888, which remains operational 24 hours a day, seven days a week, to connect non-digital users with local businesses across . This model relies on call center agents to handle inquiries and provide listings for services like restaurants, healthcare providers, and , catering primarily to users without . The company's primary digital platforms include its website, justdial.com, which functions as a comprehensive local hosting over 51.2 million business listings as of September 30, 2025, covering B2C and B2B categories such as restaurants, healthcare, and . Complementing the website are dedicated mobile applications available on and , enabling users to search for local services through an intuitive interface that supports both consumer and business-oriented queries. Justdial Social serves as an aggregator for user-generated content, compiling reviews, ratings, photos, and integrations from businesses to enhance transparency and community feedback on listings. This feature allows users to access friends' ratings and detailed visual information, fostering greater engagement with local establishments. The Search Plus Service extends the platform's functionality by facilitating online bookings, payments, and transactions directly within the , covering areas like reservations, bookings, and payments to streamline user interactions with service providers. Key features of the JD App include for hands-free queries, location-based recommendations to suggest nearby options, and seamless with maps for directions, supporting over 197.7 million quarterly unique users across all platforms as of September 30, 2025. These capabilities enable efficient discovery and navigation.

Revenue Model and Services

Justdial's primary revenue stream derives from paid campaigns, where businesses subscribe to premium listings, targeted advertisements, and services to enhance visibility on its platforms. These campaigns allow (SMEs) to appear prominently in search results, receive customer inquiries, and access performance analytics, with subscribers paying through prepaid monthly or annual plans. As of September 30, 2025, the platform hosted 623,970 active paid campaigns, reflecting its scale in connecting businesses with local consumers. In addition to core advertising, Justdial offers B2B services through platforms like JD Mart, an exclusive marketplace that facilitates supplier connections by enabling bulk buyers to source products from verified wholesalers and manufacturers across categories such as electronics and apparel. JD Mart supports digital marketing tools, including (SEO) features, analytics dashboards, and request-for-quotation (RFQ) systems tailored for SMEs to streamline and sales. These services contribute to revenue via subscription fees and value-added software solutions, such as cloud-based point-of-sale () and (CRM) tools under JD Omni. Justdial has expanded into with JD Pay, a launched in 2018 that enables quick payments between users and vendors using unified QR codes, UPI, cards, and net banking. This service generates transaction fees by facilitating cashless settlements directly on the , reducing friction in local commerce and earning commissions on processed payments. The company also monetizes through ancillary services, including customer care outsourcing, specialized listings for and , price comparison tools, and subscription-based verified badges that certify business authenticity via reviews and ratings. These offerings operate on a model, with basic access free and premium enhancements driving subscriptions. Over time, Justdial's has evolved from reliance on listing fees to a more diversified approach incorporating transaction-based commissions on bookings facilitated through its platforms. This shift emphasizes end-to-end service delivery, including direct bookings for home services and repairs, to capture value beyond initial leads.

Corporate Evolution

Acquisition by Reliance Retail

On July 16, 2021, Reliance Retail Ventures Limited (RRVL), a subsidiary of Reliance Industries Limited, announced its acquisition of a 40.95% controlling stake in Just Dial Limited for a total consideration of ₹3,497 crore. This stake was secured through a preferential allotment of 2.12 crore equity shares at ₹1,022.25 per share (including a premium of ₹1,012.25) and the purchase of 1.31 crore shares from promoters, including founder V.S.S. Mani, at ₹1,020 per share. The initial transaction provided RRVL with sole control of the company by early September 2021, following regulatory approvals and the completion of the preferential allotment on September 1. In accordance with the Securities and Exchange Board of (SEBI) takeover code, RRVL launched a mandatory open offer to acquire up to an additional 26% (2.17 shares) from public shareholders at ₹1,022.25 per share, valuing the offer at approximately ₹2,222 . The open offer, which closed on October 6, 2021, resulted in RRVL achieving a total ownership of 66.95% in Just Dial. The entire deal structure adhered to SEBI (Substantial Acquisition of Shares and ) Regulations, , ensuring transparency and protection for minority shareholders. The acquisition was strategically aimed at bolstering Reliance's "New Commerce" initiatives by integrating Just Dial's robust local search capabilities into the ecosystem. Just Dial's database of over 30 million (SMEs) and its 129.1 million unique quarterly users provided Reliance with a valuable asset to drive local commerce, enhance merchant discovery, and expand digital services for MSMEs across platforms. This move aligned with Reliance's broader goal of creating an interconnected digital commerce network, leveraging Just Dial's established consumer franchise for targeted B2B and B2C growth. The transaction did not involve any immediate layoffs, and V.S.S. Mani was retained as Managing Director and CEO to ensure continuity in leadership and operations. At the time, Just Dial reported FY21 revenue from operations of ₹675 , reflecting the impact of the COVID-19 pandemic on its search and listing services. The deal valued the company at around ₹5,719 for the 66.95% stake acquired, underscoring its potential within Reliance's retail and digital portfolio.

Post-Acquisition Developments

Following the acquisition by Reliance Retail Ventures Limited in 2021, Justdial experienced strategic integration with the broader Reliance ecosystem, particularly through synergies with JioMart for hyper-local delivery services. In early 2022, discussions during Justdial's Q4 FY22 earnings call highlighted plans to leverage Reliance's infrastructure for hyper-local delivery, enabling Justdial's local search capabilities to support quick fulfillment from neighborhood stores transformed into delivery hubs. This integration enhanced data sharing between Justdial's platform and Jio services, facilitating personalized advertising targeted at local users based on search behaviors and location data. Leadership at Justdial maintained continuity with founder V.S.S. Mani serving as Managing Director and through at least 2023 and into subsequent years, guiding the company's transition under Reliance ownership. The board saw additions from Reliance executives, including Ashwin Khasgiwala, a at Reliance Brands Limited, to strengthen oversight and align with group strategies. These changes supported a seamless incorporation of Justdial into Reliance's digital portfolio without major disruptions to core operations. Expansion efforts post-acquisition focused on scaling Justdial's presence in local commerce, with active listings growing to 51.2 million by September 2025, reflecting deeper penetration in Tier II and III cities across 250+ locations. While piloted quick commerce initiatives through in 2023-2024, Justdial contributed by bolstering local vendor discovery and listings to support these efforts, aiding hyper-local expansions to over 1,000 cities by late 2025. As of December 2024, 's stake stood at 63.84%, following open market sales including a 2% reduction in 2022. Technological upgrades emphasized enhancements, with Justdial adopting generative in mid-2024 to revolutionize local search by generating customized business profiles and improving review features. These -driven improvements led to a significant boost in user engagement, including higher review submissions and interactions, while app redesigns incorporated real-time chat and 360-degree images for better . Quarterly unique users reached 197.7 million by September 2025, underscoring the impact of these innovations. In 2024, Justdial's search trends revealed shifts in consumer priorities, with emerging as the highest-searched , registering notable growth amid rising demand for local eateries. Conversely, searches declined by 15%, influenced by evolving preferences. JD Pay, Justdial's solution, saw increased adoption for transactions among users and vendors, integrating seamlessly with search-driven bookings to streamline local commerce.

Challenges and Controversies

Security Vulnerabilities

In , Justdial encountered significant vulnerabilities in its s, exposing user to potential unauthorized access. In April, an unprotected, publicly accessible , which had been active since at least mid-2015, began leaking of over 100 million users in real-time from the company's primary database. The exposed included names, email addresses, mobile numbers, physical addresses, gender, dates of birth, photos, occupations, and company names, but did not involve financial details. This flaw was discovered by independent researcher Rajshekhar Rajaharia, who reported it to media outlets after failing to contact Justdial directly; the company was notified via email but had not publicly responded at the time of disclosure. Later that year, in October, another critical vulnerability in Justdial's registration allowed attackers to log in to any by simply entering a number as the username , bypassing . This affected approximately 156 million unique accounts across Justdial's web, mobile, app, and voice platforms, enabling access to user profiles, system IDs (), user IDs (), and potentially JD Pay accounts for receiving funds—though no actual financial data or transactions were compromised. The issue also risked and misuse of services such as paid business leads, while impacting and email verification processes. Cybersecurity researcher Ehraz Ahmed identified and exclusively reported the flaw to Moneycontrol on October 10, 2019. Justdial acknowledged both vulnerabilities promptly and patched them within days, confirming no breaches or financial losses occurred. The company thanked the reporting researchers and stated it collaborates with experts to address such issues. No lawsuits were filed as a result, but the incidents led to updates in Justdial's policies to enhance disclosures. Following the fixes, Justdial implemented measures including regular audits to prevent recurrence, though a similar unused re-emerged in 2021 due to reintroduction of old code.

Business Practices and Criticisms

Justdial has faced criticism for its aggressive sales tactics, particularly between 2018 and 2020, with numerous business owners reporting unauthorized Electronic Clearing Service (ECS) debits after being approached by telemarketers for paid listings. These complaints often described high-pressure pitches promising increased visibility and leads, only to result in recurring charges without adequate consent or delivery of promised services. The company has also encountered competitive challenges from Google My Business, which gained prominence post-2015, contributing to Justdial's loss of in organic local search results. Data privacy concerns have arisen from user complaints about calls following searches on the , with threads in highlighting how contact information was allegedly shared leading to unsolicited promotions. In 2024, Justdial faced legal scrutiny over its listing of lawyers' advertisements and contact details on the platform. The ordered the removal of such listings, citing violations of (BCI) rules prohibiting advocates from advertising or soliciting work. Justdial challenged the order in the , which in August 2024 sought a response from the BCI on whether online portals can publish such information. The case underscores ongoing tensions between digital platforms and professional regulatory bodies regarding permissible advertising. Employee issues have included high-pressure sales quotas, contributing to elevated turnover rates, and labor disputes during the in 2020, where workers reported inadequate support amid remote sales demands.

Financial Performance

Revenue and Profit Trends

Justdial's demonstrated steady in the early , reaching ₹844.7 in FY23, a notable increase from ₹676 in FY21, reflecting recovery from pandemic-related disruptions through expanded paid campaigns. FY22 dipped to ₹647 amid ongoing economic challenges. continued to ₹1,043 in FY24 and ₹1,142 in FY25. This period saw EBITDA margins improve to 25-30% in later years, primarily driven by higher contributions from subscription-based and listing services that boosted . In more recent quarters, Justdial reported net sales of ₹303 for Q2 FY26 (ended September 2025), marking a 6.4% year-over-year increase, though net profit declined 22% to ₹119 due to elevated marketing expenditures aimed at user acquisition and platform enhancements. The company's cash reserves stood at ₹5,430 as of June 2025, providing a strong liquidity position that has facilitated strategic moves, such as acquiring minority stakes in entities to diversify revenue streams. Profitability has been anchored by core revenue drivers, with approximately 97% derived from listings and services, underscoring the platform's reliance on its search . Following the FY22 dip, Justdial achieved a (CAGR) of 15% by 2025, supported by improved campaign realizations and digital adoption. The cost structure remains employee-intensive, with about 69% of expenses allocated to personnel and approximately 2-15% to infrastructure investments for maintaining search algorithms and scalability (specific at ~2%, broader including other expenses ~15%), while the company operated debt-free as of 2025, enhancing financial flexibility.

Stock and Market Position

Justdial's shares have exhibited notable in the post-IPO period, particularly in recent years, with the price peaking at ₹1,182.80 in November 2024 before declining to a low of ₹751.80 in April 2025. As of November 14, 2025, the closed at ₹735, resulting in a of approximately ₹6,250 based on 85.04 million . Analysts, including those at , have maintained coverage of Justdial in 2025, highlighting pressures on the stock following a Q2 FY26 earnings miss where net profit fell 22.5% year-over-year to ₹119 despite 6.4% revenue growth. The shares are currently trading at a price-to-earnings multiple of 11.3 times forward FY26 earnings, reflecting tempered expectations amid operational challenges. In the Indian local search market, Justdial commands a significant position as a key player, though it trails Google, which holds over 97% of the overall search engine market share. With 85 million shares outstanding, the company's competitive standing is bolstered by its focus on hyperlocal services, yet it faces dominance from global tech giants in broader digital discovery. Following Reliance Retail's acquisition of a controlling stake in 2021, promoters now hold 74.15% of Justdial, with Reliance as the primary entity driving strategic direction. Institutional ownership stands at 12.51%, a modest level compared to peers, while early investor fully exited its position in 2017. Looking ahead to FY26, Justdial's management anticipates sustained growth, targeting a 25% EBITDA margin amid expanding integration and digital adoption trends in , building on FY25 revenue of ₹1,142 .

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