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Answering machine

An answering machine, also known as a telephone answering device (TAD), is an electronic device connected to a telephone line that automatically answers incoming calls at a predetermined ring and records audio messages from callers for later playback by the recipient. These devices typically feature an outgoing message recorded by the user, a recording mechanism for incoming messages, and playback controls, evolving from mechanical tape systems to digital storage in later models. The origins of answering machines trace back to the late , with early experiments in recording signals building on Thomas Edison's 1877 invention, which was initially conceived for capturing phone conversations. Danish engineer patented the Telegraphone in the late 1890s, the first practical magnetic wire recorder designed for automatic answering and message storage, though it saw limited commercial success due to technical complexities. By , developed a more compact prototype using electronic circuits, but regulatory restrictions from and privacy concerns halted widespread adoption until after . Commercial viability emerged in the mid-20th century, with Japanese inventor Kazuo Hashimoto introducing the Ansafone in 1960, the first answering machine sold in the United States, followed by the PhoneMate 400 in 1971, a consumer-friendly reel-to-reel model that weighed 10 pounds, held up to 20 messages, and sold for about $300. The 1980s marked a surge in popularity after the monopoly breakup in 1984, enabling and innovations like (patented by Hashimoto in 1983) and remote message retrieval. By the mid-1990s, nearly three-quarters of U.S. households owned one, fostering cultural shifts toward constant availability, call screening, and personalized communication, though they later declined with the rise of services and mobile phones.

History

Early inventions and patents

The development of the answering machine began in the late with pioneering efforts to record and reproduce messages using emerging sound recording technologies. In 1898, Danish engineer invented the telegraphone, the first practical device for magnetic sound recording, which utilized a thin steel wire to capture audio via . Poulsen filed for the telegraphone in and several other countries, including the (U.S. Patent No. 661619 in 1900), envisioning it primarily as a answering machine capable of storing up to 30 minutes of dictation for playback. The device worked by magnetizing the wire as sound vibrations from a drove an , allowing messages to be recorded remotely and replayed by passing the wire over a playback head. Building on earlier sound recording principles, American inventor adapted his 1877 for applications in the 1890s, focusing on cylinder-based systems to capture dictated messages or calls. Edison's initial , patented as U.S. Patent No. 200521, used tinfoil-wrapped cylinders to emboss sound waves, but by the 1890s, improvements shifted to wax cylinders for better durability and fidelity in business settings, including recording attachments that connected directly to phone lines. A key evolution was the 1903 Ediphone, a portable featuring solid wax cylinders up to four inches long, which allowed office workers to record and transcribe conversations or memos via a and mechanism, though it required manual operation and was not fully automatic. These adaptations laid groundwork for message storage but were limited to local use rather than unattended answering. In the , German-born inventor Ludwig Blattner advanced magnetic recording with the Blattnerphone, a system using 3 mm wide and 0.08 mm thick steel tape for audio capture, building on patents acquired from Swedish engineer Kurt Stille's wire recorder designs. Blattnerphone machines, introduced around 1928, employed large of magnetizable steel tape to record sound electromagnetically, offering longer recording times (up to 20 minutes per reel) compared to wire systems and enabling applications like message logging for broadcasting and business. Blattner secured British patents (e.g., GB Patent No. 329455 in 1930) and partnered with companies to produce these devices, which the tested for archival purposes, though their bulk and cost restricted widespread adoption. By the early 1930s, AT&T's Bell Laboratories experimented with automatic telephone answering using vacuum tube relays to detect incoming calls and switch to recording circuits. In 1934, engineers developed a prototype that answered calls after a set number of rings via relay-controlled vacuum tubes, playing a prerecorded greeting and recording messages on wax discs or early tape, tested internally for six months on lab lines. These systems relied on electromagnetic relays amplified by vacuum tubes for reliable switching, marking an early step toward unattended operation (U.S. Patent No. 2,115,343 filed in 1935). However, AT&T withheld commercialization due to concerns over network impacts. Early answering technologies faced significant hurdles, including poor audio fidelity from mechanical distortions in wax and wire media, which often resulted in muffled or noisy playback unsuitable for clear comprehension. Mechanical unreliability plagued devices like the telegraphone and Ediphone, with issues such as wire tangling, cylinder warping from heat, and the need for constant manual adjustments leading to frequent failures in unattended use. The transition from fragile wax to more robust wire and tape media in the 1920s improved durability but introduced new challenges like heavy tape weight and , delaying practical viability until post-1930s refinements. The first practical automatic answering machine was invented by German engineer Willy Müller in 1935, utilizing magnetic steel wire for recording messages. This device, known as the Tele-Phonograph, stood about three feet tall and gained niche popularity among Orthodox in who observed religious prohibitions against answering phones on the , but its commercialization remained limited due to the device's complexity, high cost, and the impending disruptions across the continent. Distribution was confined primarily to select European markets, with no widespread adoption before the war halted further development. In the United States, commercialization began in the late amid post-war technological optimism, though it faced significant barriers from the . The Electronic , introduced in 1949 by the Gray Manufacturing Company, became one of the earliest commercially available models, using magnetic wire for recording up to 30 minutes of messages and a for the outgoing greeting. , the manufacturing arm of , followed with its Peatrophone in 1951, a bulky 40-pound device leased exclusively to businesses at around $80 per month, reflecting the high costs and limited accessibility of early systems. These initial products were marketed mainly to professionals and small offices, with retail prices for non-AT&T models ranging from $200 to $300, equivalent to several weeks' wages for many households. The primary legal challenge stemmed from AT&T's dominant control over the U.S. , which prohibited the direct connection of third-party devices to prevent potential interference or safety issues. This "foreign attachment" policy, enforced through tariffs and service agreements, effectively stifled independent commercialization until the 1968 Carterfone decision by the FCC, which mandated open interconnection and paved the way for broader market entry. Some states imposed additional restrictions on unattended telephone operations, requiring manual intervention or operator assistance in certain jurisdictions to comply with regulations, further delaying residential adoption. By the late , early models diversified, exemplified by the introduction of dual-cassette systems that separated outgoing announcements from incoming messages for easier management. Japanese manufacturers, including , entered the market in the early with affordable, reliable units like the Easa-Phone series, which sold for approximately $200–$300 and helped lower through innovative tape-based designs. These developments marked a shift toward more viable commercial ecosystems, though high prices and regulatory hurdles continued to limit penetration to users.

Popularization in the late 20th century

The adoption of answering machines accelerated in the and 1980s as technological advancements made them more affordable and user-friendly for home use. The introduction of cassette-based models significantly lowered costs and improved reliability, with devices from manufacturers like , which released models such as the TAM-50 using compact cassettes for message recording, and , known for its Ansafone series introduced in 1960, playing a key role in driving consumer interest. These innovations allowed for easier operation compared to earlier reel-to-reel systems, contributing to a surge in sales; by the mid-1980s, U.S. penetration had reached about 13 percent, up from near negligible levels a earlier. Key refinements further enhanced functionality and appeal during this period. Philips pioneered the use of endless-loop tape cassettes for continuous operation in answering machines starting in the late , enabling seamless playback of outgoing messages without manual intervention. In the , the addition of time and date stamps became a standard feature in many models, such as those from like the Model 1740, allowing users to track when messages were received for better organization. These developments, combined with falling prices below $100 by the mid-1980s, helped solidify answering machines as a household essential in the United States, where annual sales exceeded 1 million units by the late 1980s. The technology's popularity spread globally during the , particularly in and , where local by Asian firms flooded markets with inexpensive variants, adapting designs for regional systems. In , adoption lagged slightly behind the U.S. but grew steadily, with devices becoming common in urban households by the decade's end; for instance, in , widespread use emerged in the late amid broader telecommunications liberalization. A notable regulatory milestone influencing this expansion was the U.S. Federal Communications Commission's 1975 requirement for a beep tone—typically 3 to 5 seconds long—on recording devices to alert callers that their conversation was being captured, promoting privacy and standardizing practices that encouraged international compatibility. By the early , answering machines reached peak popularity in the U.S., with household penetration climbing to around 40 percent and annual shipments surpassing 1 million units, reflecting their ubiquity before the rise of voicemail services. However, the saw a gradual decline in physical hardware demand as integrated became standard with subscriptions, offering remote access without dedicated devices; by the mid-, nearly 75 percent of U.S. households had some form of message-taking capability, but traditional machines began fading as adoption reached 78 percent by 2004. This shift marked the transition from standalone hardware to network-based solutions, reducing annual hardware sales significantly by the decade's end.

Technical evolution

Analog and mechanical systems

Analog and mechanical answering machines operated through electromechanical hardware that detected incoming calls and managed audio playback and recording via . Ring detectors primarily utilized electromechanical relays to sense the AC ringing voltage—typically 75-90 volts at 20 Hz—on the , activating after a set number of rings to simulate an off-hook state and connect the circuit. Capacitors in the detection circuitry filtered the signal and provided timing delays to prevent false triggers from line noise. In earlier models restricted from direct line attachment, mechanical sensors like ball bearings and microswitches responded to vibrations from the phone's bell, indirectly initiating the response. These devices centered on magnetic tape for message handling, with many featuring dual-cassette configurations: one endless-loop cassette for the outgoing greeting (often 10-60 seconds long) and a second for incoming messages. Audio from the line passed through recording heads that aligned magnetic particles on the to capture sound waves, while erase mechanisms—employing high-frequency signals around 100 kHz—demagnetized sections of the to prepare for new recordings, preventing overlap or . transport mechanisms included capstans and pinch rollers to maintain consistent movement, operating at a standard speed of 1.875 inches per second (4.76 cm/s) to ensure intelligible audio without excessive consumption. Some analog systems supported pure voice operation, particularly in business applications, where pre-recorded announcements informed callers of unavailability or instructions without the capability to store incoming messages, relying instead on simple playback from a or short to minimize complexity and cost. These announcement-only models, such as the announcement mode of the Peatrophone rented by Bell affiliates, played messages like office hours before disconnecting the call. Key limitations included progressive tape wear from and magnetic , reducing playback clarity over time and necessitating periodic replacement. Message storage was constrained to 10-30 minutes total on standard C-30 or C-60 cassettes, after which the device would stop recording or overwrite to avoid overflow. Power demands centered on mains for motors and amplifiers, with some units incorporating backups to sustain basic functions like ring detection and greeting playback during brief outages of up to 2 hours.

Digital and solid-state systems

The transition to and solid-state systems in answering machines began in the late and accelerated through the , replacing mechanical tape mechanisms with electronic components for enhanced reliability and performance. These systems utilized integrated circuits and solid-state memory, such as and early , to store audio without moving parts, enabling quieter operation and reduced wear. By the mid-, devices like the TAM-1000 offered up to 9 minutes of digital storage using such memory, marking a significant shift from analog limitations like tape degradation. Solid-state memory in these machines typically provided 30–60 minutes of recording capacity by the late 1990s, with non-volatile retaining messages even during power outages. For instance, the TAM-100 model from 1999 supported 15 minutes of storage via digital chips, while later expansions in the incorporated for greater durability. (DSP) chips became integral, employing algorithms like (ADPCM) to compress audio files. ADPCM reduced data sizes by approximately 50%—from 64 kb/s in standard to 32 kb/s—while preserving voice quality suitable for , and also facilitated for clearer playback. These chips enabled features like voice-guided menus, as seen in the TAM-1000, improving user interaction without physical controls. Compared to analog systems, digital solid-state designs offered instant to individual messages, eliminating sequential rewinding and associated delays or hiss from . with LCD displays provided visual feedback, such as message counts and timestamps, enhancing ; Panasonic's 2000s models, like the KX-TG9391T, exemplified this with 40 minutes of storage and on-screen indicators. Hybrid systems emerged in the early 2000s, combining primary storage with backups for in devices like certain PhoneMate units, bridging the transition period.

Core functionality

Call detection and greeting

Call detection in answering machines relies on specialized ring detection circuits that monitor the telephone line for the incoming signal from the central . These circuits typically employ voltage threshold mechanisms to identify the , which consists of an (AC) signal of about 75-90 volts at 20 Hz superimposed on the standard 48-volt line voltage, distinguishing it from normal idle conditions. Once detected, the circuit counts the rings using a or , usually set by the user to activate after 2 to 4 rings, providing sufficient time for pickup while preventing premature answering. Later models incorporated integration to further refine detection, allowing selective answering based on incoming number data during the ring interval. Upon reaching the programmed ring count, the answering machine seizes the line via a or solid-state switch and plays the outgoing message. This is commonly a user-recorded audio clip, captured via a built-in and stored on a dedicated continuous in analog systems or as a digital file in later solid-state versions, with typical durations of 10 to 30 seconds to convey essential information without delaying the caller excessively. Business-oriented units often include pre-set options for professional use, selectable from factory-loaded messages in multiple languages to accommodate diverse callers. Answering machines operate in either announcement-only mode or full recording mode. In announcement-only mode, the greeting plays fully, after which the machine disconnects the call without prompting for or accepting incoming messages, useful for notifications like temporary closures or to deter unwanted contacts. Conversely, recording mode transitions after the greeting—often signaled by a —to invite callers to leave a message, enabling interactive call handling. Customization enhances user control over the greeting phase, including adjustable playback to match room acoustics or personal preference, and multi-language support in models for broader . In and devices, particularly combo units, integration allowed detection of the calling fax tone (CNG)—a series of 1100 Hz beeps emitted by incoming fax machines—post-greeting, automatically switching the line to fax receive mode to prevent voice-mode .

Message recording and storage

The recording process in an answering machine begins after the outgoing greeting is played, typically signaled by a beep tone to indicate that the caller can leave a message. This beep serves to notify the caller that their message is being recorded, aligning with privacy practices and state consent laws for telephone recordings. The tone ensures callers are aware of the recording, distinguishing answering machines from surreptitious recording devices. Audio capture occurs via direct input from the telephone line, where the caller's voice is converted into an electrical signal and processed for storage. Modern systems incorporate automatic gain control (AGC) circuits to dynamically adjust the signal level, compensating for variations in caller volume or distance from the mouthpiece to maintain consistent recording quality. The captured audio is then stored in either uncompressed linear formats, such as pulse-code modulation (PCM) for digital devices, or as analog waveforms on magnetic media in older models, balancing fidelity with storage efficiency. Storage management varies between analog and digital implementations to handle message accumulation and prevent . In analog systems, messages are recorded sequentially on a dedicated cassette, with the mechanism advancing the after each recording to the next available segment; upon reaching capacity, the activates overwrite protection by ceasing new recordings and often emitting an alert tone or to notify the user of a full inbox. answering machines, by contrast, allocate discrete files in solid-state memory (e.g., or ), appending timestamps to each message for chronological organization and triggering capacity alerts when storage thresholds are approached, while overwrite protection ensures existing messages are preserved until manually deleted. Privacy features enhance user control over recorded content, including one-touch delete functions that allow immediate erasure of individual messages via a dedicated , preventing unintended retention of sensitive . Additionally, message screening capability enables live monitoring of incoming calls through a , permitting the user to listen to the caller without answering and intervene if desired, thus supporting informed without full recording.

Retrieval and remote management

Local playback of recorded messages on answering machines was typically initiated by pressing a dedicated button on the device, enabling users to review sequentially through a built-in for group listening or an earphone for private playback. Early models like the PhoneMate 400 from 1971 featured reel-to-reel tape mechanisms that supported basic navigation functions, such as rewinding to the beginning of a or skipping to the next one, allowing efficient message review without replaying the entire tape. Visual indicators, including blinking lights and digital displays showing the number of stored messages, became standard in mid-1970s and later designs to signal new arrivals and facilitate quick status checks. Remote access capabilities emerged in the late and gained prominence in the , permitting users to retrieve messages by calling their home number from any touch-tone and entering specific codes. This feature relied on dual-tone multi-frequency (DTMF) signaling, where tones generated by a portable or the calling phone's activated functions like message playback; for instance, early implementations used sequences such as a series of tones to initiate retrieval. measures, including multi-digit codes, were integrated to block unauthorized remote entry, a necessity highlighted in designs from manufacturers like Pioneer Electronic Corporation in their 1975 patented system. Management options during remote sessions expanded with technological advancements, enabling users to delete individual messages, save others for retention, or repeat playback as needed via additional DTMF commands. In late analog and early models from the onward, battery-powered handheld remote units—often compact tone generators—allowed cordless phone users to control these functions without relying on the home phone's , providing portability for on-the-go management. systems in the introduced enhanced features like selective message forwarding to other lines, though these built on tape-based storage formats for compatibility. Error handling in remote retrieval addressed common telephony issues, such as issuing a if the home line was occupied during the access attempt, prompting the user to redial later. Some advanced models incorporated call-back mechanisms, where the answering machine would automatically redial the remote user's number upon successful message processing or failure, ensuring reliable session completion even in noisy or interrupted connections.

Modern variations

Integrated and cordless phone systems

Integrated answering machines with corded telephones emerged prominently in the , following the of the U.S. telephone market after the 1984 AT&T breakup, which allowed consumers greater freedom to purchase and customize home phone systems. These combined units typically featured a single shared for both calling and playback, along with unified keypads that integrated dialing functions with answering machine controls such as play, skip, and delete buttons. For instance, the 1980 AutoMatic Telephone was an early corded model that merged the answering device directly into the phone base, providing up to 20 minutes of recording time and simplifying setup by eliminating separate wiring. By the late , advancements in further refined these integrated systems, as seen in the PhoneMate Model 6950, a corded with built-in answering capabilities that stored outgoing messages on microchips, reducing mechanical failures and enabling more intuitive unified controls for message management. These designs prioritized in home environments, where the shared allowed seamless transitions between live calls and recorded messages without needing additional devices. Cordless variants of integrated answering machines gained popularity in the and , utilizing technologies like DECT (operating at 1.9 GHz) or 2.4 GHz frequencies to enable mobility while maintaining the answering system in the . DECT models offered reliable ranges of up to 300 feet outdoors, providing coverage for larger homes, though indoor performance often limited to 100-160 feet due to walls and obstacles; in contrast, 2.4 GHz systems were more prone to interference from routers and other 2.4 GHz devices, potentially causing static or dropped connections during calls. Unique to these integrated cordless systems were features enhancing multi-user households, such as displays on the base unit for quick screening of incoming calls, functionality allowing communication between multiple handsets without using the phone line, and expandable setups supporting up to 12 handsets for multi-room coverage. Basic remote access via tone-based commands from another phone was also common, enabling users to retrieve messages away from home. Market examples from the include AT&T's CL82213, which provided 22 minutes of digital message storage and allowed review of recordings directly on handsets through or earpiece playback.

Voicemail services and apps

Voicemail services provided by telephone carriers emerged as a hosted alternative to physical answering machines in the late , allowing users to messages remotely without on-site . In the , carriers like Verizon's predecessors began offering and early cellular with dial-in , enabling subscribers to retrieve messages by calling a dedicated number after entering a PIN. These services stored recordings on centralized servers, supporting both personal and business use, and quickly gained popularity as regulatory changes permitted phone companies to compete in enhanced services. Advancements in the introduced visual voicemail, enhancing accessibility through graphical interfaces and notifications. Starting in , services like Apple's visual voicemail allowed users to view message lists and select playback without sequential listening, often integrated with alerts for new arrivals. Carrier implementations, such as those from , bundled visual features with mobile plans, providing transcription and direct access via apps or phone interfaces. Mobile apps further evolved voicemail into internet-based platforms, exemplified by , launched in 2009, which offers voicemail transcription, of messages, and synchronization across devices. These apps provide expansive , often in the gigabyte range, far exceeding traditional limits. Key advantages include elimination of hardware maintenance, built-in spam filtering to block unwanted calls, and seamless international access without geographic restrictions. Pricing is typically bundled free with carrier plans or available at low cost, with capacities supporting over 100 messages per user. By the , the ubiquity of accelerated the shift from physical answering machines to these hosted services, with carrier subscriptions dominating residential use due to convenience and integration with mobile ecosystems. In the U.S., smartphone penetration among adults reached 68% by 2015 and over 80% by 2020, driving preference for app-based voicemail that aligned with always-on connectivity.

Smart device integrations

Smart device integrations have transformed answering machines into seamless components of home ecosystems, leveraging voice assistants for enhanced call management. Since 2019, devices have supported call screening—where asks callers to identify themselves—and message-taking via the Alexa app, allowing users to receive and respond to calls hands-free while integrating (NLP) to generate real-time transcriptions of voicemails and conversations. Similarly, Google Nest Hubs, introduced in 2018, enable message-taking through , with NLP-driven transcriptions for incoming calls and announcements, often linked to for broader support. AI enhancements further elevate these integrations by incorporating automated responses and machine learning-based spam detection. For instance, services like Upfirst use to analyze call patterns, such as robotic voices or silences, to identify and block robocalls within seconds, while generating context-aware replies for legitimate callers. Apple's , enhanced by Apple Intelligence in iOS 18 released in 2024, handles incoming calls with live transcription and summarization, notifying users of key details without requiring manual intervention. Integration with calendars, as seen in AI answering systems from providers like Ideta, allows for context-aware replies by cross-referencing call content with scheduled events, such as suggesting rescheduling based on availability. In home automation setups, answering functions connect to platforms like Apple's and Amazon's for expanded utility, including doorbell-linked responses and multi-room playback. Ring doorbells, for example, integrate with -enabled Echo devices to announce visitors and display live video feeds, enabling users to "answer" the door remotely via voice commands and route interactions to the answering system. HomeKit-compatible devices similarly allow to manage call alerts alongside smart locks or lights, creating unified workflows for message retrieval across rooms. As of 2025, trends emphasize privacy-focused with to protect voice data in smart ecosystems, alongside configurations that combine mobile apps with physical bases for reliable offline operation. Blockchain-enhanced encryption protocols ensure secure transmission of transcriptions and responses, addressing concerns over data exposure in interconnected devices. setups, blending app-based with tangible like speakers, provide redundancy during connectivity issues while maintaining core answering reliability. In early 2025, launched , a generative -enhanced version of , improving call management with more proactive screening, personalized responses, and deeper integrations across devices.

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