The Calgary Police Service (CPS) is the municipal law enforcement agency responsible for public safety, crime prevention, and law enforcement within the City of Calgary, Alberta, Canada, serving a population exceeding 1.3 million across an area of approximately 825 square kilometres.[1] Established in 1885 as the Calgary Police Force, it initially consisted of a small contingent led by Chief John S. Ingraham tasked with basic bylaws enforcement, arrests, and public order maintenance in the frontier settlement.[2] By 2024, CPS had grown to employ 2,334 sworn police officers and 939 civilian staff, operating from eight districts with an annual operating budget surpassing $550 million.[3][4]Under current Chief Katie McLellan, appointed in 2025 following a period of leadership transitions, the service emphasizes community partnerships, specialized investigative units, and proactive policing strategies to address evolving challenges such as property crime and public disturbances.[5][6] Renamed the Calgary Police Service in 1973 to underscore its community-oriented approach, CPS has marked milestones including the creation of a detectivedepartment in 1906, a mounted unit in 1911, and the historic appointment of Christine Silverberg as the first female chief in 1995.[2] The agency maintains oversight through the independent Calgary Police Commission, which governs operations and ensures accountability to city council.[4]CPS's defining characteristics include its adaptation to urban growth—from five officers in 1905 to a modern force handling over 387,000 calls for service annually—and a focus on empirical performance metrics, such as reductions in dwelling break-ins and vehicle thefts amid broader Canadian policing trends.[4] While praised for contributing to Calgary's reputation as one of Canada's safer large cities, the service has faced scrutiny over internal morale, leadership stability, and instances of higher-than-average use of lethal force compared to peer agencies, prompting ongoing reforms in training and accountability.[7]
History
Establishment and Early Years
The Calgary Police Force was established on February 7, 1885, shortly after the town's incorporation in 1884, to provide local municipal law enforcement separate from the federal North West Mounted Police, who had maintained order since founding Fort Calgary as a post in 1875.[8][2] The inaugural chief was John (Jack) S. Ingram, formerly chief constable of Winnipeg, appointed with a monthly salary of $60.[2][9]By 1886, the force comprised Ingram and two constables, Robert Barker and Robert Barton, operating without personal firearms; weapons were stored at the station and issued only as needed.[2][9] Their primary responsibilities included enforcing town bylaws, managing public order, and addressing common frontier issues such as vagrancy, public intoxication, and minor thefts amid Calgary's rapid growth fueled by the Canadian Pacific Railway's arrival in 1883.[2]Early challenges reflected the boomtown environment, with saloons and transient populations straining limited resources; in 1888, Mayor James Reilly halted police raids on illegal gambling dens after one operation arrested several influential citizens, illustrating tensions between enforcement and local elite interests.[10] The force remained small through the late 1880s and 1890s, focusing on reactive policing in a population that grew from around 500 in 1884 to over 4,000 by 1891, without significant technological or structural changes until the early 20th century.[11][2]
Expansion and Key Milestones
The Calgary Police Service expanded significantly in response to Calgary's rapid population growth in the early 20th century, growing from five officers serving a population of 14,000 in 1905 to 84 officers by 1920.[2][9] This period saw the creation of specialized units to address emerging urban challenges, including the Detective Department in 1906 to combat prostitution and gambling, the Mounted Unit in 1911 with four horses for patrol coverage, and the Identification Bureau in 1913 for forensic capabilities.[2] Infrastructure development supported operational expansion, with the construction of dedicated headquarters at 333 7th Avenue S.E. in 1914 and the installation of call boxes for communication.[2][12]Post-World War II modernization marked further milestones in service capacity, including the formation of the Juvenile and Homicide Details in 1952, the introduction of the Canine Unit in 1960 with four dogs for search and apprehension, and the Drug Squad in 1968 amid rising narcotics issues.[2] Technological integrations enhanced response and enforcement, such as two-way radios in vehicles during the 1930s, the Breathalyzer in 1968, and the shift to the 911 emergency system in 1970, replacing the prior 1-1111 number.[2] By 1976, the force had grown to approximately 500 officers, prompting the purchase of 200 bulletproof vests and the creation of a Strike Force for major incidents.[2] The service was renamed the Calgary Police Service in 1973, reflecting a broader mandate that included new units like Crime Prevention and Arson investigation.[2]Later expansions focused on facilities and aviation assets to handle increased demand. In 1995, the HAWCS helicopter became operational for aerial support, followed by HAWC2 in 2005 to expand surveillance and pursuit capabilities.[2] A major infrastructure milestone occurred in 2009 with the opening of the Westwinds Campus headquarters on the former Nortel site in northeast Calgary, consolidating operations into over 650,000 square feet across two buildings at a cost of $125 million, enabling centralized administration, training, and district operations.[13][14] Personnel strength reached over 1,700 sworn officers by the 2010s, supported by programs like the International Peace Operations training introduced in 2010.[2][9]
Line of Duty Deaths
As of 2021, twelve members of the Calgary Police Service have died in the line of duty since the force's establishment in 1885. Of these, six were killed by gunfire during confrontations with suspects, five died in vehicle or equipment-related accidents, and one succumbed to injuries from a training exercise deemed operational.[15][16]The following table enumerates these fatalities, including names, dates of death, and circumstances:
These incidents have prompted operational changes, such as enhanced protective equipment and tactical protocols, to mitigate risks identified in post-incident reviews.[15]
Organizational Structure
Governance and Leadership
The Calgary Police Service (CPS) operates under the oversight of the Calgary Police Commission, an independent civilian body mandated by Alberta's Police Act to provide governance, strategic direction, and accountability for the service.[18] The Commission comprises eleven members—nine community appointees and two Calgary city councillors—selected through appointments by the City of Calgary and the Government of Alberta, serving terms typically up to three years with eligibility for reappointment.[19][20]The Commission's core functions include appointing and annually evaluating the Chief of Police, establishing policing priorities and policies, approving the CPS budget (which exceeded CAD 500 million in fiscal year 2024-2025), and overseeing the police conduct complaints process to ensure transparency and public trust.[18][20] It issues directives to the Chief on matters such as resource allocation and community safety initiatives but does not interfere in day-to-day operations, adhering to principles of civilian oversight without direct command authority.[18]Leadership of the CPS is headed by the Chief Constable, who reports directly to the Commission and holds ultimate operational responsibility. As of October 2025, Katie McLellan serves as Chief, having been sworn in on May 7, 2025, after acting as interim chief following Mark Neufeld's resignation on May 2, 2025, after six years in the role.[6][21] McLellan, with prior experience in both public and private sector policing and security, oversees approximately 2,200 sworn officers and 900 civilian staff across Calgary's 825 square kilometers.[5]The executive team includes three Deputy Chiefs—Cliff O'Brien, Asif Rashid, and Cory Dayley—each managing key portfolios such as operations, support services, and community engagement, as outlined in the CPS organizational chart approved by McLellan on July 15, 2025.[22][5] Additional senior roles encompass the Chief People Officer (Kim Armstrong) for human resources and the Chief Strategy Officer for long-term planning, ensuring alignment with Commission directives on priorities like crime reduction and public safety.[5] The Chief's performance is formally assessed annually by the Commission, with compensation tied to metrics including budget adherence and community outcomes.[18]
Rank Structure
The Calgary Police Service maintains a paramilitary-style rank hierarchy, with sworn officers progressing from entry-level positions through supervisory and command roles based on seniority, merit, and competitive examinations as governed by the Alberta Police Act and collective agreements.[23] The structure emphasizes operational command, with higher ranks overseeing districts, specialized units, and policy implementation, while lower ranks handle frontline policing.[23]Detective ranks operate parallel to uniformed equivalents, focusing on investigations rather than patrol, with equivalent pay scales reflecting comparable responsibilities.[23] Senior constable designations recognize experienced non-commissioned officers who mentor recruits and handle complex duties without supervisory authority.[23] The top executive positions include one Chief of Police and typically three Deputy Chiefs, who report to the Calgary Police Commission and direct overall service operations.[5]The following table outlines the primary ranks from highest to lowest, including indicative 2022 salary ranges in Canadian dollars for context on progression (adjusted periodically via negotiation).[23]
The Calgary Police Service (CPS) organizes its operations into bureaus overseen by deputy chiefs, encompassing community policing, investigative support, service and community support, and people and organizational development. Patrol responsibilities are divided among eight districts (1 through 8), each managing localized response teams labeled A through J, enabling geographically tailored frontline policing across Calgary's urban and suburban areas.[24] These districts handle primary calls for service, traffic enforcement, and initial investigations, with District 1 covering the downtown core and Districts 6-8 serving expanding southern and eastern suburbs as of the 2022 structure.[24]Investigative divisions include the Criminal Investigations Division, which features dedicated sections for homicide, sexual assault, child abuse, and organized crime management, focusing on major case resolution through specialized detectives.[24] The Criminal Operations and Intelligence Division incorporates cyber and forensics units alongside intelligence evaluation teams to address digital threats and pattern analysis. Support divisions handle administrative functions, such as the Finance and Fleet Division for resource allocation, Information Technology Division for systems management, and Human Resources Division for personnel development, with the structure updated as of July 15, 2025, to include a Professional Services Division.[24]Specialized units augment core divisions with tactical capabilities. The Tactical Support Unit comprises emergency response teams, police canine units for detection and apprehension, and the Mounted Patrol Team, which deploys horses for crowd control and community engagement in urban settings.[25][24] The Air and Surveillance Unit operates the Helicopter Air Watch for Community Safety (HAWCS) program with two Airbus H125 helicopters for aerial pursuit, search, and real-time monitoring, supplemented by airport patrol teams. Forensic services include the Crime Scene Unit for evidence processing and dedicated fingerprinting and DNA analysis sections, while the Traffic Section manages collision investigation and enforcement.[25][24] Additional units address niche areas, such as the Alarm Bylaw Team for false alarm reduction and the Diversity Resource Team for culturally sensitive policing.[26]
Operations and Resources
Patrol and Response Procedures
The Calgary Police Service (CPS) organizes patrols across six districts, utilizing a mix of vehicle, bicycle, foot, and mounted units to conduct both reactive responses to calls and proactive policing activities such as traffic enforcement and community engagement. Vehicle patrols, comprising approximately half the fleet with models like Ford Crown Victoria, Ford Explorer, and Ford Police Interceptor Utility vehicles, form the primary mode for covering urban areas efficiently.[27]Bicycle patrols operate seasonally in high-density southern neighborhoods and pathways, enabling officers to navigate pedestrian-heavy zones and foster direct community interactions more effectively than motorized units.[28] Mounted patrols, equipped with horses suited for rugged or crowd-dense terrains inaccessible by vehicles or foot, support searches and public order maintenance in urban and rural fringes.[29] Foot patrols supplement these in commercial districts to enhance visibility and deterrence.Incoming calls for service are routed through the 911 center or non-emergency line (403-266-1234), where dispatchers assign priority levels from 1 (highest) to 6 (lowest) based on nature codes indicating urgency, such as imminent threats to life or property for Priority 1 calls involving offences in progress or suspects on scene.[30] Priority 1 responses target arrival within 7 minutes from dispatch, though the 2022 average drive time stood at 9.5 minutes, with ongoing efforts to align with or improve upon the five-year historical average of 8 minutes.[31] Lower-priority calls, comprising the majority of volume including quality-of-life issues, are queued during peak demand, potentially delaying response by hours, as patrol officers prioritize life-threatening incidents amid rising call complexity and volumes that have strained resources.[31][32]Upon arrival, responding officers follow protocols emphasizing scene assessment, de-escalation where feasible, and coordination with specialized units if the incident escalates beyond routine patrol capacity, such as involving weapons or pursuits. Proactive patrol allocation, aimed at crime prevention rather than call response, reached 18% of officers' time in 2022, with a target of 25% by 2026 to balance reactive demands.[31] Approximately 28% of calls in recent years resulted in formal occurrence reports, reflecting diversions to alternative agencies for non-criminal matters to optimize patrol efficiency.[31]
Equipment and Fleet
The Calgary Police Service operates a fleet of just under 1,200 vehicles, encompassing a variety of makes and models suited for patrol, tactical, and support roles.[27] Approximately half of the fleet consists of Ford Crown Victoria sedans and Ford Explorer SUVs, with additional vehicles including Ford E-150 to E-350 vans, F-150 trucks, minivans, Harley-Davidson motorcycles, and dirt bikes.[27] The service has piloted modern alternatives such as Dodge Chargers, Ford Taurus Interceptors, and Ford SUV Interceptors to phase out older models over a period of up to five years.[27] In 2017, the motorcycle fleet was augmented with eight Suzuki V-Strom models alongside existing Harley-Davidsons, enhancing traffic enforcement capabilities.[33] Vehicles feature black and white livery for improved visibility and annual cost savings exceeding $1 million compared to multi-color schemes.[27]Specialized fleet assets include an Armoured Rescue Vehicle, replaced in 2019 at the end of its lifecycle to maintain tactical response effectiveness.[34] The service also maintains a mounted patrol unit with horses for crowd control and public events.Officers are equipped with 9 mm semi-automatic pistols as standard sidearms, supplemented by conducted energy weapons (CEWs) such as Tasers for non-lethal incapacitation.[36][37] Less-lethal options include 40 mm Alsetex Cougar launchers firing blunt impact projectiles, following a transition from earlier 37 mm ARWEN ACE-T systems initiated around 2018 to equip trained frontline officers in high-risk scenarios.[38][39] Additional use-of-force tools encompass batons, pepper spray, and service shotguns, with long guns available for specialized units.[40] Personal protective equipment includes armoured vests.[36]
Training and Technology Integration
The Calgary Police Service conducts recruit training over a six-month period at its Westwinds headquarters, encompassing both classroom instruction and practical exercises designed to equip new officers with foundational policing skills.[41] This program includes provincially standardized components under the Calgary Police Officer Initial Program (CPOIP), emphasizing physical fitness, defensive tactics, legal knowledge, and scenario-based decision-making to prepare recruits for frontline duties.[42] Upon completion, graduates undergo additional field training paired with experienced officers to apply learned concepts in real-world patrols, typically lasting several months during probation.[43]Ongoing professional development forms a core element of officer training, with the service offering regular in-service courses on topics such as firearms proficiency, tactical response, and specialized unit operations.[44] For instance, members of the tactical unit commit to continuous training regimens, including on-call readiness drills to maintain high operational standards.[45] Direct-entry experienced officers, recruited periodically, participate in mandatory field orientation to align with CPS protocols, ensuring consistency across the force.[46] These programs prioritize empirical skill-building over theoretical emphasis, reflecting causal links between rigorous preparation and effective incident response.Technology integration within CPS training and operations began notably with facial recognition software adopted in 2014 as an investigative screening tool, marking the first such use by a Canadian policeagency.[47] By April 2019, body-worn cameras were fully deployed to all patrol and traffic officers, supplemented by in-car dash and backseat systems active since 2012, with officers trained on activation protocols for public interactions, arrests, and use-of-force events.[48][49] A dedicated integrations team facilitates hardware deployment, such as Axon systems, incorporating data management for video evidence to enhance accountability and reduce complaints, as evidenced by post-implementation evaluations showing declines in unfounded allegations.[50][49]Training modules incorporate these technologies through hands-on simulations, where recruits and serving officers practice usage policies, data handling, and evidentiary protocols to mitigate risks like privacy breaches while leveraging tools for objective incident reconstruction.[49] In 2020, select officers tested Clearview AI for facial matching against online images, though broader adoption remains limited amid regulatory scrutiny.[51] This approach underscores a pragmatic balance, prioritizing verifiable enhancements to investigative efficiency over unproven expansive AI deployments.
Performance and Effectiveness
Crime Statistics and Trends
In 2024, Calgary's overall Crime Severity Index (CSI), as calculated by Statistics Canada, decreased by 14.9% from 2023 to 62.3, falling below the national average of 77.9 and marking the lowest level in a decade.[52][53] The Violent CSI specifically dropped nearly 10% to 78.53, the lowest since 2016, driven by reductions in homicides, sexual offences, and robberies.[54][53] Total reported criminal incidents reached 77,002, the fewest since 2017.[53]Property and violent crimes both declined by 8% in 2024 compared to 2023 and by 9% relative to the five-year average, reflecting targeted policing initiatives such as those against gun violence, which contributed to a reversal of upward trends observed over the prior six years.[55][56] Overall criminal code offences (excluding traffic) fell 7% year-over-year.[3] Calgary's crime rate has decreased nearly 50% over the past five years, though isolated violent categories like certain assaults showed variability.[57]
These improvements align with broader Canadian trends, where the national crime rate declined 4% in 2024, but Calgary's reductions outpaced provincial and national benchmarks, attributable to enhanced enforcement and community-focused strategies per Calgary Police Service assessments.[58][3]
Use of Force Data
The Calgary Police Service requires officers to report all instances of use of force exceeding basic control tactics, such as handcuffing.[59] These reports undergo review by commanding officers, training staff, and specialized force review personnel to assess whether the application was necessary, reasonable, and proportionate, with findings informing ongoing training adjustments.[59]In 2024, officers recorded 818 use of force incidents amid approximately 575,000 public interactions, equating to a rate of 0.15% or 1 incident per 702 interactions.[60][59] This marked a 9% decline from 901 incidents in 2023, when force occurred in 1 of every 644 interactions across over 580,000 contacts, and fell 8% below the five-year average of 893 incidents.[60][37] The reduction correlates with a 2% drop in overall interactions and lower volumes of property crimes, though violent crime trends also influence encounter dynamics.[60]Breakdowns of force types in 2024 reveal the following distribution:
Data sourced from annual de-escalation and use of force reports.[60] CEW deployments often incorporated de-escalation, with 45% involving non-contact display or illumination rather than discharge.[60] Approximately 19% of force subjects exhibited emotional distress, and 11% of CEW incidents arose from mental health-related calls.[60]Annual reports emphasize de-escalation training, including communication techniques and equipment like CEWs, to minimize force escalation.[60][37] No firearm discharges resulting in injury or death were reported in 2024, consistent with low-lethality trends.[60]
Community Relations and Public Satisfaction
The Calgary Police Service (CPS) conducts annual community perceptions surveys through the Calgary Police Commission to gauge public satisfaction and trust. In 2024, 85% of respondents reported satisfaction with CPS services, marking the lowest level since surveys began in 2008 and stable from the prior two years, following a decline from 94% in 2020.[61][62] Trust in CPS stood at 77% agreement that it is a reliable service, unchanged from 2022 but down from 85% in 2020, with overall confidence in CPS delivering safety at 86%, also at historic lows since peaking near 95-97% around 2015.[61][63] Positive perceptions center on officer professionalism (77% agreement) and competence, while concerns include perceived understaffing (61% low agreement on sufficient personnel).[61]By 2025, trust dipped slightly to 75% agreement, with 68% confidence that CPS can ensure city safety and only 58% viewing services as adequate, amid 57% perceiving rising crime and social disorder despite 80% overall deeming Calgary safe.[64] These trends correlate with post-2020 increases in violent crime rates, which eroded public confidence from prior highs, though actual crime severity fell 14.9% from 2023 to 2024.[54] Public priorities emphasize rapid emergency response (64%), violent crime probes (60%), and proactive patrols (53%), with 53% crediting CPS for crime prevention through community partnerships.[64]To bolster relations, CPS expanded its Community Engagement Response Team (CERT) in September 2024 by adding 25 officers focused on addressing social disorder in high-need areas through visible presence and non-emergency interventions.[65] Awareness of CPS programs remains high at 91%, supporting youth initiatives via the Calgary Police Youth Foundation and partnerships for vulnerable populations, though only 40% prioritize youth programs in surveys.[64][66] Funding support for enhanced services stands at 61%, with preferences for reallocating budgets over tax hikes (66%).[64]
Controversies and Criticisms
Racial and Demographic Disparities
The Calgary Police Service (CPS) began systematically collecting race-based data in 2020, relying on officer perceptions of subject race during interactions in categories such as officer-initiated contacts, public calls for service, victims of violent crime, accused/offenders, missing persons reports, and use of force events.[67] Compliance in recording race averages 63% across categories, with data analyzed for disproportionality (over- or under-representation relative to Calgary's population shares of approximately 3% Indigenous and 3% Black residents) and disparity (differential outcomes within interactions).[68][69] The 2024 Race Data Analysis Technical Report, produced by CPS, highlights consistent overrepresentation of Indigenous and Black individuals in these interactions compared to White residents, who form the population majority.[69]Indigenous persons exhibit marked overrepresentation in officer contacts, comprising 16% of such interactions in 2023 versus 8% in 2018, with disparity indices for Indigenous females rising from 5 times to 13.7 times expected based on population demographics.[70] Overrepresentation in public calls-for-service contacts declined modestly from 3.8 times in 2018 to 2.7 times in 2023, while Black individuals show similar patterns of elevated contact rates relative to their share.[70][71]Indigenous and Black groups are also overrepresented as both victims (e.g., 2.5 times for Indigenousviolent crime victims) and accused/offenders in violent crimes, aligning the racial composition of arrests closely with that of use of force subjects.[68][72] This congruence suggests that higher involvement in reportable offenses drives much of the interaction disparity, as police responses correlate with crime incidence rather than random selection.[73][72]Use of force data from 2023 indicates disproportionate application against Indigenous and Black subjects, who exceed their population proportions among force encounters, with variations in specific tactics like tasers or physical controls observed across racial groups.[74][75] Males account for 75% of offenders overall, and nearly half of offenders are White, but Indigenous and Black overrepresentation persists after controlling for contact volume.[72] CPS attributes these patterns partly to socioeconomic factors and crime concentrations in certain communities but has initiated training and engagement programs to mitigate perceived inequities, without evidence of mandatory race documentation altering encounter rates.[76][77]Sworn CPS officers include 10-12% racialized members, trailing Calgary's visible minority population of about 36%, potentially influencing community perceptions but not directly linked to disparity metrics in the analyzed data.[78] Independent reviews note gaps in the CPS reports, such as incomplete controls for offense severity or prior criminal history, which could explain residual disparities through elevated risk in encounters rather than bias in decision-making.[73] Overall, the data reflect empirical patterns of higher criminal justice involvement among Indigenous and Black Calgarians, consistent with national trends in Canada where such groups show elevated offending and victimization rates per Statistics Canada uniform crime reporting.[79]
High-Profile Incidents and Investigations
The Calgary Police Service has been involved in numerous officer-involved shootings, with data indicating a higher incidence compared to other major Canadian police forces; between 2000 and 2018, CPS officers discharged firearms in 45 incidents, resulting in 12 fatalities, exceeding totals for services in Toronto, Vancouver, and Montreal combined during similar periods.[80] An analysis of cases from 2005 to 2017 found that 84% of individuals killed by CPS had documented mental health or substance use issues, potentially contributing to escalation in encounters, though critics argue this highlights deficiencies in de-escalation training and mental health response protocols.[81]In May 2023, a high-speed chase along Memorial Drive ended with CPS ConstableCraig Stothard firing shots that killed Levon Wildman, 35, and Wesley Davidson, 32, after their stolen cube van collided with police vehicles; the Alberta Serious Incident Response Team (ASIRT) investigated, leading to Stothard's charges of two counts of second-degree murder in July 2025, marking a rare criminal prosecution of an Alberta officer for an on-duty shooting.[82][83] ASIRT's probe cited evidence of excessive force, including dashboard camera footage showing continued firing post-collision, though CPS defended the actions as necessary to stop a fleeing armed suspect.[84]Another fatal encounter occurred in September 2023 at the Carriage House Inn, where 52-year-old rodeo participant Jordan Francis died in police custody following a wellness check; ASIRT's September 2024 report detailed officers restraining Francis, who exhibited signs of intoxication and resistance, leading to his death by asphyxiation from positional restraint, with no criminal charges recommended but internal reviews ongoing for procedural compliance.[85]Internally, ASIRT launched a criminal investigation in 2023 into historical sexual harassment allegations within CPS, prompted by multiple complaints of misconduct by male officers toward female colleagues, including assault claims dating back over a decade; this probe, believed to be Alberta's first of its kind against a police service, exposed systemic issues in handling internal complaints, with a 2023 Tyee report citing victim testimonies of inadequate initial responses by CPS professional standards.[86]Separate ASIRT investigations have resulted in charges against CPS officers for misconduct unrelated to use of force, including three officers in 2022 for offenses stemming from a 2019 incident involving unauthorized vehicle use and evidence tampering, and a former officer in December 2024 for breach of trust after a 16-month internal probe revealed misuse of authority.[87][88] These cases underscore ongoing scrutiny of accountability mechanisms, with ASIRT clearing officers in several 2023-2025 incidents, such as a protestarrest and a university encampment removal, where force was deemed proportionate amid crowd resistance.[89][90]
Internal Accountability and Reforms
The Calgary Police Service maintains internal accountability through its Professional Standards Section (PSS), which investigates allegations of officer misconduct under Alberta's Police Act. Formal investigations are triggered by public complaints, orders from the Chief Constable, criminal allegations against officers, or incidents warranting review; over 90 percent of initial concerns are resolved informally without proceeding to formal probes.[91] For formal cases, PSS assesses conduct against the Police Act and Police Service Regulation, with non-serious misconduct resolved by the Chief Constable imposing discipline such as warnings or pay forfeiture, while serious cases advance to a Professional Conduct Hearing presided over by a retired senior officer or judge.[91] Criminal matters are referred to Alberta's Crown Prosecution Service.[91]In 2024, CPS handled 272 formal external complaints and 31 internal complaints, representing a decline from five-year averages and equating to just 0.05 percent of the service's 561,115 calls for service.[92] Of 155 closed formal investigations, 22 percent resulted in sustained misconduct findings without a hearing, and 21 percent were sustained following hearings; disciplinary outcomes included official warnings in 50 percent of non-hearing cases and overtime forfeiture in half of hearing penalties.[92] Timelines improved, with 78 percent of cases closed within 12 months—up 8 percent from 2023—and body-worn cameras aiding resolution in 63 percent of complaints; however, earlier data from 2022 showed only 13 percent of closed files leading to any discipline.[92][93] Since 2012, dozens of Calgary officers have resigned or retired while under investigation, potentially limiting formal accountability.[94]External oversight for serious incidents—such as deaths, serious injuries, or sexual assaults involving officers—is provided by Alberta's Serious Incident Response Team (ASIRT), an independent provincial body that has investigated multiple CPS shootings, including clearances in a 2023 Falconridge fatal exchange and ongoing probes into 2025 incidents.[95][96] The CalgaryPolice Commission, a civilian oversight body, receives PSS annual reports and monitors broader accountability, including race-based data collection initiated in 2021 to track disparities in interactions and complaints.[97]Reforms have addressed identified shortcomings, including implementation of 20 recommendations from the 2018 Arkinstall Public Inquiry into misconduct investigations, stemming from a 2008 arrest complaint.[98] Workplace culture initiatives include a 2016 seven-point plan with the Police Commission for diversity and inclusion, a separate 17-recommendation genderequity report, and the launch of an Office of Respect and Inclusion; a revised Respectful Workplace Policy was introduced amid verified issues of sexual harassment and bullying.[98][99]Anti-racism efforts post-2020 encompassed 11 immediate steps following public protests.[98] In 2025, the Commission initiated an independent consultant review of workplace culture due to internal surveys revealing low morale and ongoing concerns.[100] PSS enhancements, such as multilingual portals and biasallegation protocols, aim to boost efficiency and public access.[92]