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Computer-assisted personal interviewing

Computer-assisted personal interviewing (CAPI) is a face-to-face survey data collection technique in which an interviewer uses a laptop, tablet, mobile phone, or similar electronic device to administer a structured questionnaire and enter responses directly into a digital system during the interview. This method combines the interpersonal interaction of traditional in-person interviewing with computer automation to handle complex question routing, data validation, and real-time error checking.^[1]^[2] The development of CAPI emerged in the mid-1980s, enabled by advances in portable computing technology such as laptop computers, which made field-based electronic data entry feasible for the first time. Early experiments occurred before this period, but operational viability arrived with the personal computer revolution, allowing surveys to shift from paper-and-pencil methods. The first national CAPI survey was conducted in the Netherlands in 1987, marking a significant milestone in its adoption by government statistical offices. In the United States, an early experimental implementation occurred in 1989 with approximately 300 cases in Ohio State University’s National Longitudinal Survey of Youth (NLSY79) Round 11. By the 1990s, CAPI had become the preferred approach for large-scale face-to-face surveys worldwide, driven by demands for improved data quality, timeliness, and cost efficiency in research organizations and statistical agencies.^[2]^[3]^[4]^[5] CAPI offers several key advantages over traditional methods, including automated skip patterns and logic checks that reduce interviewer errors and ensure consistent data flow, as well as built-in validations to flag inconsistencies during the interview process. It facilitates real-time monitoring of field staff through features like GPS tracking, start/end timestamps, and immediate data uploads via Wi-Fi or mobile networks, enabling high-frequency quality checks and faster processing. These capabilities make CAPI particularly suitable for complex, longitudinal, or large-scale surveys in fields such as demographics, health, and market research. However, it also presents challenges, such as higher upfront costs for hardware and software training, vulnerability to device theft or damage in high-risk areas, and dependency on electricity and connectivity, which can hinder use in remote or low-resource settings. Additionally, while effective for quantitative data, CAPI may raise respondent privacy concerns due to the visible device and is less adaptable for open-ended qualitative inquiries.^[1]^[2]^[3]

Overview

Definition and principles

Computer-assisted personal interviewing (CAPI) is a face-to-face data collection method in which an interviewer uses a portable electronic device, such as a tablet, laptop, smartphone, or personal digital assistant (PDA), to administer survey questions and record respondent answers in real-time.^[6] This approach replaces traditional paper-and-pencil interviewing (PAPI) by leveraging software to display questions on the device screen, allowing the interviewer to read them aloud while entering responses directly into the system.^[6] CAPI is commonly employed in household surveys and censuses, often as part of mixed-mode strategies where it serves as a follow-up to self-response methods.^[6] The core principles of CAPI center on enhancing data quality, efficiency, and timeliness through automated software features that guide the interview process.^[7] Key elements include branching logic, which implements skip patterns and routing based on prior responses to ensure only relevant questions are asked, thereby streamlining the flow and reducing respondent burden.^[6] Real-time data validation is another fundamental principle, incorporating range checks (e.g., ensuring age entries fall within logical bounds) and consistency checks (e.g., verifying that reported employment aligns with income data) to flag errors immediately for correction during the interview.^[6] Additionally, CAPI supports integration of multimedia elements, such as images for product identification, audio prompts for complex instructions, or even video and GPS for contextual aids, which improve question comprehension without interrupting the interpersonal dynamic.^[6] These features operate in both online (real-time transmission via cellular or Wi-Fi) and offline modes, with data synchronization to central servers to facilitate supervision and analysis.^[6] A defining aspect of CAPI is the presence of a trained interviewer who actively guides the process, distinguishing it from fully self-administered methods like computer-assisted self-interviewing (CASI), where respondents interact directly with the device without guidance.^[7] The interviewer builds rapport through verbal and nonverbal cues to foster trust and encourage disclosure, particularly for sensitive topics, which has been shown to increase disclosure of highly sensitive information by 11.5% compared to low-sensitivity questions in high-rapport interactions.^[8] Meanwhile, the device manages data entry and validation to minimize recording errors, allowing the interviewer to focus on engagement and clarification rather than manual notation.^[7] This division of labor—human rapport-building paired with technological precision—underpins CAPI's effectiveness in achieving high-quality data in personal interview settings.^[6]

History

The origins of computer-assisted personal interviewing (CAPI) trace back to the broader emergence of computer-assisted interviewing (CAI) methods in the 1970s, when mainframe computers were initially used for survey simulations and data processing in research settings.^[9] However, practical implementation for field-based personal interviews remained limited due to the lack of portable hardware, with operational feasibility only achieved in the mid-1980s following the introduction of lightweight laptop computers that enabled interviewers to conduct face-to-face surveys without paper questionnaires.^[10] Early experiments in government surveys, such as those by the U.S. Bureau of Labor Statistics, began incorporating CAPI elements in the early 1980s to replace traditional paper methods.^[11] By the late 1980s, major survey organizations in the United States and Europe, including entities like the U.S. Census Bureau and polling firms, established CAPI capabilities as portable computing became more reliable. The first national CAPI survey was the Netherlands Labour Force Survey in 1987. In the United States, an early large-scale implementation occurred in 1989 with Ohio State University’s National Longitudinal Survey of Youth (NLSY79) Round 11.^[2]^[3]^[5] Widespread adoption accelerated in the early 1990s with large-scale implementations using early laptops, supported by software advancements like Blaise, developed in the 1980s by Statistics Netherlands to handle complex branching logic and real-time data validation without paper aids.^[12] These developments were driven by improvements in computing power, including longer battery life and larger screen sizes, which made fieldwork more efficient.^[10] The transition to tablets and mobile applications gained momentum in the 2000s and 2010s, fueled by cheaper hardware and versatile software platforms that further reduced costs and enhanced portability.^[13] Globally, CAPI spread from early use in U.S. and European national surveys—such as the German Socio-Economic Panel (SOEP), which switched to CAPI for its 1998 refreshment sample to improve data quality and reduce routing errors—to broader adoption in developing countries during the 2010s, where mobile technology enabled large-scale surveys in resource-limited settings, as seen in randomized experiments in Tanzania using handheld devices.^[14]^[15]

Implementation

Process and technology

The process of computer-assisted personal interviewing (CAPI) begins with preparation, where survey designers use specialized software to author questionnaires incorporating logic checks, skip patterns, and validation rules.^[16] This questionnaire is then uploaded to portable devices, such as tablets or smartphones, ensuring compatibility with the chosen platform before deployment to field teams.^[17] During fieldwork, interviewers conduct face-to-face interviews by reading questions displayed on the device's screen and entering respondent answers in real time, with the software automatically skipping irrelevant sections based on prior responses to streamline the flow.^[18] Post-interview, collected data is uploaded or synchronized to a central server, where automated cleaning processes address any residual inconsistencies, enabling rapid aggregation for analysis.^[16] Key technology components in CAPI include hardware like rugged tablets or smartphones equipped with touchscreens, GPS for location verification, and sufficient battery capacity for extended field use, typically running Android operating systems with at least 2 GB RAM and 32 GB storage as of 2025.^[19] Software platforms, such as CSPro, Open Data Kit (ODK), or Survey Solutions, facilitate questionnaire authoring, support offline data capture in remote areas, and incorporate encryption to secure sensitive information during transmission.^[16] These systems often integrate multimedia elements, like images or audio prompts, and enable real-time connectivity when available to sync partial data uploads, with modern implementations supporting 5G for faster transmission.^[20] Data management in CAPI emphasizes quality through features like real-time error flagging, where the software prompts interviewers to correct invalid entries—such as an age value exceeding 150—before proceeding.^[20] Automatic timestamping records the start and end times of responses, while GPS metadata verifies interview locations, aiding in longitudinal studies by linking data to databases for tracking changes over time.^[16] This approach minimizes post-collection editing, with built-in validations significantly reducing error rates compared to traditional methods. Despite these advances, CAPI faces technical challenges, including battery management, as devices may last only 8-10 hours of active use, necessitating power banks or spares for prolonged fieldwork.^[16] Software glitches, such as occasional data corruption during offline syncing or GPS inaccuracies within 10-15 meters, can disrupt operations, requiring regular backups and robust testing protocols to mitigate risks.^[21]

Training and equipment

Interviewer training for computer-assisted personal interviewing (CAPI) typically follows a structured curriculum designed to equip fieldworkers with the necessary skills for effective data collection. The General Interviewer Training for CAPI (GIT-CAPI) provides a modular framework consisting of seven core modules, covering topics such as survey administration, interviewing techniques, professional ethics, and technical proficiency, with a minimum duration of 26 hours spread over 1-2 weeks for new users.^[22] This training emphasizes device navigation and troubleshooting common issues like screen freezing through dedicated technical tutorials, while ethical data handling is addressed via modules on privacy laws and professional standards.^[22] Participants practice branching logic—where questions adapt based on prior responses—during sessions on survey instruments, and role-playing scenarios simulate real-world interactions to build communication skills and refusal avoidance strategies.^[22] Equipment selection for CAPI prioritizes durability and functionality suited to fieldwork environments. Devices such as rugged tablets are preferred for their resistance to drops, dust, and extreme temperatures, ensuring reliability during mobile data collection.^[19] Compatibility with operating systems like Android, iOS, or Windows is essential, along with features including strong battery life, sufficient memory, GPS for location tracking, and cameras for multimedia elements.^[23] Software options range from custom-developed tools tailored to specific surveys to open-source platforms like Survey Solutions, with licensing costs varying based on scale and features—proprietary systems often incur annual fees, while open-source alternatives reduce upfront expenses.^[24] Logistics for CAPI deployment involve careful planning to support seamless operations. Devices are distributed pre-loaded with questionnaires and necessary software to minimize on-site setup, often centralized through project coordinators for tracking and assignment to interviewers.^[25] Maintenance protocols include establishing charging stations at field bases, regular antivirus updates to protect data integrity, and routine checks for hardware wear, ensuring devices remain operational throughout extended surveys.^[26] Initial setup costs per device typically range from $500 to $2,000, encompassing rugged hardware acquisition, software installation, and accessories like protective cases.^[27] Best practices for CAPI emphasize pilot testing to validate equipment under real field conditions, simulating diverse scenarios such as varying connectivity and weather to identify issues like battery drain or software glitches before full rollout.^[26] This testing phase, often integrated with initial training, confirms device reliability and interviewer preparedness, reducing errors in production surveys.^[28]

Variants

Computer-assisted self-interviewing (CASI)

Computer-assisted self-interviewing (CASI) is a privacy-focused variant of computer-assisted personal interviewing in which respondents directly enter their answers using a computer's touchscreen or keyboard, while an interviewer remains present but averts their gaze from the screen to maintain confidentiality. This approach emerged in the 1990s as a means to mitigate social desirability bias in face-to-face surveys, particularly for sensitive subjects where respondents might otherwise underreport or alter responses due to perceived judgment.^[29]^[30] Operationally, CASI differs from standard interviewer-led entry by employing software that conceals responses in a private mode, preventing the interviewer from seeing inputs in real time, and incorporates user-friendly elements such as on-screen progress indicators and contextual help text to guide respondents independently. The interviewer typically manages non-sensitive questionnaire sections via direct computer-assisted personal interviewing (CAPI), transitioning seamlessly to CASI for confidential portions, which allows for a hybrid structure within a single session. This setup is commonly applied to topics like health behaviors, income levels, or personal experiences that benefit from enhanced anonymity.^[30]^[31]^[32] In implementation, the device is physically handed to the respondent and often reoriented—such as turned toward them or placed on their lap—to further shield the screen from view, ensuring the interviewer provides only logistical support without influencing answers. Data entry occurs in real time, with responses immediately synced to a central server for secure storage and analysis, maintaining the integrity of the overall survey flow while integrating self-administered segments. This method supports complex routing and validation checks directly on the device, reducing errors common in unsupervised self-administration.^[30]^[32]^[31]

Audio-CASI

Audio computer-assisted self-interviewing (ACASI) extends the principles of computer-assisted self-interviewing (CASI) by incorporating pre-recorded audio playback of survey questions delivered through headphones, enabling respondents to listen privately while viewing text on a screen and entering responses independently via touch, keyboard, or other interfaces. This method is particularly suited for illiterate, semi-literate, or visually impaired participants, as the audio eliminates reliance on reading while maintaining respondent control over pacing and privacy. Unlike interviewer-led approaches, ACASI minimizes social desirability bias on sensitive topics by allowing self-administration without direct observation.^[33]^[34] The technical setup of ACASI involves integrating audio components into survey software platforms such as Blaise or QDS, where questions can use either custom pre-recorded voice files in multiple languages or text-to-speech synthesis for efficiency. Headphones are provided to ensure auditory privacy, and responses are captured through user-friendly options like touchscreen interfaces, keypads, or, in advanced implementations, limited speech recognition for accessibility. Development requires careful audio production to handle pronunciation, background noise reduction, and file optimization (e.g., converting WAV to SWA formats for smaller sizes), often coordinated via cloud tools like Dropbox in field settings. This setup supports complex logic such as skip patterns and eligibility checks, making it adaptable for modular questionnaires.^[35]^[36]^[37] ACASI gained traction in the early 2000s alongside advancements in portable computing and audio technology, evolving from high-income country applications to broader use in low- and middle-income contexts for health-related surveys on topics like HIV risk, mental health, and substance use. It has been employed in studies such as the U.S. National Health and Nutrition Examination Survey (NHANES) for sensitive behavioral data collection and in Zambian research on orphans and vulnerable children, where modules typically last 10-20 minutes to balance depth with respondent burden. These implementations highlight ACASI's role in improving reporting accuracy and accessibility in global health assessments.^[35]^[38]^[39]^[40]

Video-CASI

Video-CASI, or Video Computer-Assisted Self-Interviewing (also known as VCASI or AVCASI), represents an extension of computer-assisted self-interviewing (CASI) that incorporates prerecorded video clips to deliver questions, demonstrations, or scenarios directly on the device's screen.^[41] In this self-administered format, respondents view the video content—typically featuring an interviewer or visual stimuli—often accompanied by audio narration for reinforcement, while entering their responses independently via keyboard, mouse, touch screen, or other input methods.^[41]^[42] This approach enhances engagement by simulating personal interaction and supports complex question delivery without requiring interviewer involvement.^[41] The method emerged in the late 20th century as a technological advancement over text-based CASI, with early prototypes tested in the 1990s using laptop computers for sensitive surveys.^[42] Its adoption expanded in the 2010s, facilitated by improvements in video compression algorithms, increased storage capacities, and the rise of portable devices with high-resolution displays, enabling more seamless and mobile implementations.^[42] Technical requirements for Video-CASI exceed those of basic CASI due to the multimedia demands, including devices such as laptops or tablets with sufficient processing power, screen resolution for clear video playback, and storage or bandwidth to handle video files.^[41] Software must support integrated video playback, often embedded within survey platforms that allow branching logic and multimedia synchronization, ensuring smooth respondent navigation.^[42] Applications of Video-CASI are particularly valuable in behavioral studies addressing sensitive topics, such as drug use, sexual behavior, or income reporting, where visual cues help reduce social desirability bias and improve data accuracy.^[41]^[42] It has also been adapted for specialized populations, including deaf respondents through sign language videos presented alongside text, facilitating accessible self-administration in surveys like those on health or demographics conducted with over 200 participants.^[43] Privacy is preserved via isolated viewing, typically with headphones to prevent auditory disclosure in shared settings.^[41] In educational contexts, it supports interactive learning assessments by embedding scenario-based videos for respondent reflection.^[41]

Advantages and disadvantages

Advantages

Computer-assisted personal interviewing (CAPI) offers significant efficiency gains over traditional paper-and-pencil methods, primarily through automated skip logic and real-time data entry that streamline the interview process. By automatically routing respondents to relevant questions based on prior answers, CAPI eliminates manual navigation errors and reduces overall interview duration; one study found a more than 50% decrease in interview time due to interviewer learning effects after initial CAPI use, allowing interviewers to complete more surveys per day.^[44] Additionally, the immediate digitization of responses bypasses manual transcription, enabling faster data processing and analysis without the need for separate entry stages, which can shorten project timelines from weeks to days.^[45]^[18] Accuracy improvements are a core advantage of CAPI, driven by built-in validation checks that flag inconsistencies, invalid entries, or out-of-range responses during the interview. These features reduce data errors substantially; for instance, logic and range checks can prevent up to 80% of skip pattern errors observed in paper surveys, where interviewers often miss or incorrectly apply routing instructions.^[46] Multimedia elements, such as images or audio prompts, further enhance respondent comprehension and response quality, particularly for complex or sensitive questions, leading to more reliable datasets.^[47] In high-risk group surveys, CAPI achieved over 90% complete data capture across domains by minimizing missing values and duplicates through automated prompts.^[47] CAPI's adaptability allows for seamless customization across variants like computer-assisted self-interviewing (CASI) for privacy-sensitive topics, with reusable software lowering long-term costs by reducing reliance on printed materials and manual coding.^[18] This flexibility supports integration of features such as GPS for location verification or audio aids for accessibility, making it suitable for diverse field environments without extensive redesign.^[47] Over time, the investment in digital tools yields cost savings, as electronic systems eliminate printing and storage expenses while enabling scalable deployment for large-scale studies.^[45] From the respondent's perspective, CAPI enhances engagement through user-friendly interfaces, including progress bars and interactive elements that make interviews feel less burdensome and more dynamic. These design choices improve completion rates by fostering a sense of control and reducing fatigue, especially in longer sessions.^[48] Personal contact combined with technology also builds rapport, encouraging fuller participation compared to static paper forms.^[49]

Disadvantages

Computer-assisted personal interviewing (CAPI) involves significant upfront financial investments, primarily in hardware and software. Rugged devices such as tablets or laptops for field use typically cost between $300 and $1,500 per unit as of 2025, with higher-end models reaching up to $3,000 depending on specifications like battery life and durability.^[27] Software development for programming complex questionnaires adds further expenses, often requiring specialized expertise to incorporate skip patterns and validations. Training for interviewers, which covers both survey content and technical operation, can increase overall budget by 10-20% compared to traditional methods, as it demands additional time for device handling and troubleshooting.^[50] Technical vulnerabilities pose ongoing risks during fieldwork. Device failures, including battery drain in remote or off-grid areas without charging access, can halt interviews and lead to incomplete data collection. Software bugs may disrupt question flow, such as limitations in navigating back through responses or handling complex loops, potentially shortening questionnaires or causing errors. Without regular backups or offline storage, data loss is a critical concern; corrupted files prior to server upload are irrecoverable, exacerbating issues in areas with poor connectivity.^[45] Human factors introduce potential biases and discomfort. Reliance on interviewers can lead to unintentional bias through verbal cues or body language, even with scripted prompts, particularly on sensitive topics. Respondents in low-digital literacy regions may experience unease with the technology, feeling intimidated by screens or wary of data entry processes.^[18] Scalability challenges limit CAPI's efficiency for expansive studies. In large samples, the need for multiple devices and physical travel slows deployment, especially in dispersed rural settings where logistics strain resources. Privacy risks arise if encryption protocols fail, heightening concerns over unauthorized access to personal information during in-person sessions.^[47]

Comparison with other methods

Vs. paper-and-pencil interviewing (PAPI)

Computer-assisted personal interviewing (CAPI) offers several improvements in data quality over traditional paper-and-pencil interviewing (PAPI) by minimizing human error during data collection. In PAPI, interviewers must manually record responses on forms, which can lead to illegible handwriting, transcription mistakes, and routing errors where skips or branches are overlooked. CAPI eliminates these issues through direct electronic entry and programmed logic checks that validate responses in real time, enforcing consistency and reducing interviewer variance. Studies have shown that CAPI significantly reduces skip errors compared to PAPI through automated routing, with some experiments reporting near-elimination of such errors in CAPI.^[51]^[52] Additionally, CAPI significantly lowers rates of missing data; for example, in self-administered computer-assisted modes, missing data averaged 5.7% versus 14.1% in paper-based methods, with similar reductions observed in CAPI.^[51]^[45]^[51]^[53]^[54] Overall, while some experiments find minimal differences across most variables, CAPI generally achieves higher accuracy, particularly in complex surveys with intricate question sequences.^[45]^[54] Workflow differences between CAPI and PAPI are pronounced, primarily due to the elimination of post-interview data processing in CAPI. PAPI requires a separate, labor-intensive stage of manual data entry and coding after fieldwork, which is prone to additional errors and delays. In contrast, CAPI allows interviewers to input responses directly into portable devices, bypassing this step entirely and enabling immediate data availability for analysis. Branching logic in CAPI further streamlines the process by automatically directing interviewers to relevant questions based on prior responses, a feature absent in PAPI where manual navigation can disrupt interview flow. This automation not only reduces the overall time from data collection to usable output but also facilitates the inclusion of open-ended responses without subsequent transcription.^[45]^[54]^[45] Regarding cost and speed, CAPI involves higher upfront investments in equipment, software programming, and interviewer training compared to the low initial costs of PAPI materials like paper forms. However, these costs are offset in larger or more complex surveys, where CAPI's efficiencies lead to substantial savings by avoiding data entry labor and reducing cleaning time for errors. Processing speed is notably faster with CAPI, as electronic data can be transmitted and analyzed promptly after interviews, whereas PAPI workflows are slowed by manual handling, which also increases risks of lost or damaged questionnaires. For example, in surveys with thousands of cases, such as national labor force studies, CAPI's streamlined approach results in quicker turnaround without compromising quality. PAPI remains more economical for small-scale, simple studies but scales poorly for extensive data collection.^[45]^[54]^[45] Respondent interaction in CAPI maintains the face-to-face rapport central to personal interviewing, similar to PAPI, while introducing dynamic elements that enhance engagement. Both methods allow interviewers to build trust directly with participants, but CAPI's technology enables personalized follow-up questions by pulling from earlier responses or stored data, such as using a respondent's name in prompts for a more conversational feel. Respondents typically do not find the computer interface intimidating, and it can even lend a professional air to the process. Unlike PAPI, which relies on static forms, CAPI supports adaptive questioning without manual adjustments, potentially improving response rates and depth in sensitive or branched topics.^[45]

Vs. other computer-assisted methods

Computer-assisted personal interviewing (CAPI) differs from computer-assisted telephone interviewing (CATI) in its in-person delivery, which permits the incorporation of visual aids like images, diagrams, or showcards to enhance respondent comprehension of complex questions—capabilities unavailable in audio-only telephone formats.^[23] The face-to-face setting of CAPI also fosters rapport between interviewers and respondents, encouraging greater participation and yielding higher response rates; for instance, a U.S. Census Bureau evaluation reported CAPI response rates of 85% compared to 25% for CATI in a mixed-mode context.^[55] However, CAPI incurs higher costs than CATI owing to interviewer travel, training, and fieldwork logistics.^[56] Compared to computer-assisted web interviewing (CAWI), CAPI extends reach to individuals lacking internet access or digital skills, thereby including non-internet users and mitigating non-response bias linked to the digital divide.^[56]^[57] The presence of an interviewer in CAPI supports in-person identity verification and real-time probing or clarification, which proves advantageous for intricate or sensitive topics demanding nuanced guidance.^[58] In contrast, CAWI offers greater speed and lower costs through self-administration without fieldwork demands, though it may exclude offline populations.^[56] Overall, CAPI's mode effects reduce non-response biases arising from technological barriers, unlike CAWI's reliance on digital infrastructure.^[59] Hybrid designs leveraging CAPI for hard-to-reach groups alongside CAWI for accessible ones balance coverage, response quality, and expenses.^[60] CAPI is particularly suited for selection in complex, in-depth surveys where interviewer probes are essential to uncover detailed insights.^[58]

Applications and research

Use in surveys and studies

Computer-assisted personal interviewing (CAPI) has been widely deployed in demographic and health surveys to collect household-level data on population characteristics, fertility, mortality, and health indicators. In the United States, the Census Bureau has utilized CAPI since the early 1990s in major surveys, including the Current Population Survey starting in 1994^[61] and the American Community Survey, where interviewers use laptop computers to administer questionnaires during in-person visits.^[62] Internationally, the Demographic and Health Surveys (DHS) program, which conducts multi-country studies in collaboration with organizations like the World Health Organization, adopted CAPI starting with the 2005 Colombia survey and has since implemented it in numerous low- and middle-income countries for efficient household data capture using handheld devices.^[63] The World Health Survey Plus further employs CAPI methods across countries to gather data on health systems and population well-being through face-to-face interviews.^[64] In market research, CAPI facilitates in-home interviews for consumer panels, enabling the integration of multimedia elements such as images or videos to assess product preferences and usage patterns. For instance, the U.S. Bureau of Labor Statistics' Consumer Expenditure Survey transitioned to CAPI in 2003, allowing interviewers to record detailed spending data directly on computers during personal visits to households.^[65] This approach supports real-time data entry and complex question routing in studies focused on consumer behavior and market trends.^[23] Social science research employs CAPI variants, including computer-assisted self-interviewing (CASI), in longitudinal panels to handle sensitive topics like income and family dynamics while maintaining respondent privacy during in-person sessions. The U.S. Census Bureau's Survey of Income and Program Participation (SIPP), a key longitudinal study tracking economic well-being, has integrated CAPI since the 1990s to streamline data collection on program participation and household changes.^[66] In development contexts, particularly in low-resource areas, the World Bank's Development Impact Monitoring and Evaluation (DIME) unit deploys mobile CAPI for poverty assessments through initiatives like the Living Standards Measurement Study (LSMS), where tablet-based interviews enable rapid data gathering on household consumption and assets in remote settings.^[67] These applications support evidence-based policy-making in regions with limited infrastructure. Post-2020, CAPI has increasingly been incorporated into hybrid mixed-mode surveys, combining face-to-face interviews with online or telephone components to adapt to disruptions like the COVID-19 pandemic while covering diverse populations. For example, Chile's 2024 national census primarily utilized CAPI with mobile devices for data collection.^[68] This trend enhances flexibility in large-scale studies across sectors.^[69]^[70]

Key research findings

Studies from the 1990s, including a randomized experiment in the National Longitudinal Survey of Youth (NLS/Y), demonstrated that CAPI significantly improved data quality compared to PAPI by eliminating routing errors and reducing missing data rates. In the NLS/Y experiment, CAPI achieved 0% missing data due to illegal skips, versus approximately 1% in PAPI, while overall item nonresponse was lower in CAPI (e.g., 5.7% versus 14.1% in some pilots). Additionally, CAPI shortened interview length by about 20%, from 57 minutes in PAPI to 47 minutes initially, further decreasing to 41 minutes with interviewer experience, which contributed to fewer respondent-induced errors.^[71]^[51] For sensitive behaviors, variants like computer-assisted self-interviewing (CASI) within CAPI frameworks reduced underreporting by enhancing respondent disclosure. Reviews of evidence indicate that CASI increases reporting of risky sexual behaviors and drug use, with one study showing higher acknowledgment of birth control use (66.1% in CAPI versus 58.5% in PAPI for males) and perceived greater confidentiality (47% of respondents). Meta-analyses confirm that self-administered computer modes lead to significantly more reporting of socially undesirable behaviors compared to interviewer-led PAPI, mitigating social desirability bias.^[51]^[71]^[72] Meta-analyses from the 2000s highlight CAPI's advantages in response rates and bias minimization, particularly in face-to-face settings. Face-to-face CAPI achieved cooperation rates of 50-70%, outperforming remote methods like telephone or mail surveys, where rates were often 10-20% lower. These reviews found minimal mode effects on factual data reporting, with nonresponse bias lower in mixed-mode approaches including CAPI compared to purely remote modes, though interviewer effects persisted.^[73]^[74]^[75] Cost-benefit analyses, including those from World Bank experiments in the 2010s, indicate that CAPI yields long-term savings after initial hardware and training investments. A randomized field trial in Mexico showed CAPI reduced interview times and errors, leading to overall cost efficiencies through faster data processing and lower post-collection editing needs, with estimates of 15-25% savings in repeated surveys. Audio and video CASI variants further improved accessibility and cost-effectiveness in diverse, low-literacy populations by reducing translation and supervision requirements.^[52]^[24]^[76] Post-2020 research on mobile CAPI during the COVID-19 pandemic underscores its adaptability for in-person data collection with tablets or phones, while revealing equity challenges. Studies documented successful pivots to hybrid mobile CAPI in low-contact scenarios, maintaining high data quality in household surveys, but highlighted digital divides exacerbating exclusion of low-income or rural respondents without device access. World Bank-led phone adaptations of CAPI principles during lockdowns emphasized rapid deployment benefits but noted persistent tech equity issues in developing contexts.^[77]^[78]^[79]

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CAPI uses mobile devices and networks to assist interviewers in collecting data via electronic questionnaires, which are then transmitted for analysis.Missing: curriculum | Show results with:curriculum
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Computer-Assisted Personal Interviews (CAPI) - Dime Wiki
Aug 16, 2023 · CAPI is a face-to-face data collection method in which the interviewer uses a tablet, mobile phone or a computer to record answers given during the interview.
[24]
[PDF] Evaluating a Pilot Electronic Census
CAPI application should be tested; Bluetooth and Wi-Fi should work correctly in all tablets; battery life should be tested and meet specifications. In case ...
[25]
How Much Does a Rugged Tablet Cost? Price Explained | Rugstorm
Aug 29, 2025 · 1. Entry-Level Rugged Tablets ($300 – $800). These are typically ruggedized consumer devices or entry-level industrial models. They usually have ...
[26]
Survey Pilot | Dime Wiki - World Bank
Jun 28, 2023 · Survey pilot is the process of carrying out interviews and tests on different components of a survey, including content and protocols.
[27]
Computer-Assisted Self-Interviewing (CASI) - Sage Research Methods
Computer assisted self-interviewing (CASI) is a technique for survey data collection in which the respondent uses a computer to complete ...
[28]
Computer-Assisted Self-Interviewing Tailored for Special ...
CASI can be part of a personal interview in which the interviewer hands the computer over to the respondent for specific questions. ... sensitive topics ...
[29]
Computer-assisted self-interviews: A cost effectiveness analysis - PMC
Randomized controlled trial of audio computer-assisted self-interviewing: Utility and acceptability in longitudinal studies. American Journal of ...
[30]
[PDF] Section 14. Computer Assisted Self-Interview (CASI) - HPTN
Jan 4, 2022 · Computer Assisted Self-Interview (CASI) is a method for collecting information where a person reads questions off of a computer screen and ...
[31]
Audio Computer-Assisted Self-Interviewing (ACASI)
Audio computer-assisted self-interviewing (ACASI) is a methodology for collecting data that incorporates a recorded voice into a traditional ...
[32]
The Application of Audio Computer-Assisted Self-Interviews (ACASI ...
It has been hypothesized that ACASI-based assessments reduce the motivational bias to self-report in a socially desirable fashion by providing a greater degree ...
[33]
Process and implementation of Audio Computer Assisted Self ...
Audio computer assisted self-interviewing (ACASI) was developed originally for use in high income countries to help reduce these biases and increase ...Acasi Development · Structure And Design... · Audio Recordings
[34]
Audio Computer-Assisted Self-Interview Software - ACASI,LLC
ACASI is Audio Computer-Assisted Self-Interview software, suited for collecting sensitive data, allowing private answers on a computer with headphones.
[35]
ACASI Build Option Settings
Using Build Options, you can customize data file saving, input, report, and external file operations, as well as ACASI screen look and feel (color scheme, main ...
[36]
An Audio Computer-Assisted Self-Interviewing System for Research ...
Jun 1, 2007 · This column describes Talker, which was developed in 2001 at the Nathan Kline Institute by the first author. It continues to be maintained and ...
[37]
National Health and Nutrition Examination Survey - CDC Stacks
The Mobile Examination Center (MEC) Audio-Computer Assisted Self Interview (ACASI) consists of questionnaires on a variety of health-related topics, ...
[38]
[PDF] Design and Implementation of an Audio Computer-Assisted Self ...
Numerous studies have demonstrated that computer-assisted self-interviewing methods, particularly ACASI, significantly improve the reporting accuracy of ...
[39]
Video Computer-Assisted Self-Interviewing (VCASI)
Video computer-assisted self-interviewing (VCASI), sometimes referred to as audio-visual CASI (AVCASI), involves administration of an ...
[40]
AUDIO AND VIDEO COMPUTER-ASSISTED SELF INTERVIEWING
Feb 15, 2012 · Technologically, Video-CASI may be considered a variant of the widely used computer-assisted personal interviewing (CAPI) technology. It differs ...
[41]
Video Computer-Assisted Self-Administered Interviews for Deaf ...
Aug 9, 2025 · A video computerassisted self-administered interview (CASI) instrument developed for deaf respondents is introduced. With the help of a case ...
[42]
[PDF] Guidelines for the use of household interview duration analysis in ...
We find a decrease of interview duration of almost 50 percent which translates into a significant increase of the average hourly wage the interviewers receive.
[43]
Social Research Update 3: Computer Assisted Personal Interviewing
CAPI's routeing capabilities have two main advantages over paper and pencil techniques. First, the possibility of error from interviewers failing to follow ...Missing: history | Show results with:history
[44]
[PDF] 1995: A Comparison of Recording Errors Between CATI and Paper ...
Groves and Mathiowetz (1984) observed five times more skip errors for paper-and-pencil interviewers compared to computer assisted interviewers. Sebestik et al.
[45]
Use of Computer-Assisted Personal Interviewing and Information ...
In the last decade, CAPI has been popularly used in social research because of its cost-effectiveness, ease of use, and immediate availability of data.[6] The ...
[46]
Top Benefits of Using CAPI for Large-Scale Field Surveys
Top Benefits of Using CAPI for Large-Scale Field Surveys · 1. Accuracy That Builds Confidence · 2. Insights in Real Time · 3. Cost Savings Without Cutting Corners.3. Cost Savings Without... · 4. Better Experience For... · 5. Smarter Oversight Of...Missing: rugged | Show results with:rugged
[47]
CAPI Surveys for offline interviews | RotatorSurvey
Personal contact makes the interview fluid and warm and may result in greater collaboration from the respondent than with a CATI telephone survey, for example.<|control11|><|separator|>
[48]
(PDF) The effect of computer-assisted interviewing on data quality
Mar 8, 2016 · Advocates of computer assisted interviewing (CAI) claim that its main advantages are improved data quality and lower costs. This paper ...Missing: workflow | Show results with:workflow
[49]
A Comparison of Computer‐Assisted Personal Interviews (CAPI ...
We examined the differences for 139 variables between CAPI and PAPI cases in an experiment where assignments had been made randomly to mode of administration.Missing: reduction | Show results with:reduction
[50]
[PDF] A Review of Survey Data-Collection Modes - GSS@norc.org
“Cost-Effectiveness of. Computer Assisted Personal Interviewing vs Paper-and Pencil Based Interviewing Methods for Data. Collection,” Paper presented to the ...Missing: workflow | Show results with:workflow
[51]
Submission for OMB Review; Comment Request - Federal Register
Oct 3, 2016 · ... CATI response rate of 25 percent, and a CAPI response rate of 85 percent. We expect to be able to detect self-response differences ...
[52]
CAPI, CATI, and CAWI Research Methods - GeoPoll
Apr 20, 2021 · Improves on paper and pen survey administration by reducing the chance of interviewer error or data loss. Cons of Computer Assisted Personal ...
[53]
[PDF] Quality in Unimode and Mixed-Mode designs
By adding a second mode of data collection, the costs would be reduced. (compared to only face-to-face), and the response rates might increase (compared to only ...
[54]
Computer-Assisted Personal Interviewing (CAPI) Surveys: A Guide
Apr 22, 2022 · CATI surveys are structured interviews, flowing as dialogues between two people and guided by predefined questionnaires loaded and driven by a ...Missing: definition | Show results with:definition
[55]
[PDF] Switching Survey Mode Between CAPI and CAWI: A Report from the ...
Our main findings are that the mode switch from CAPI to CAWI resulted in a lower unit response, especially in the oldest age group. Also, respondents provided ...<|separator|>
[56]
[PDF] The Effects of Mixed Mode Survey Designs on Simple and Complex ...
Nov 4, 2011 · Of all interviews achieved, in the sequential design 39% were CAWI, 18% CATI and 44% CAPI. With the concurrent design, 36% were CAWI, 18% CATI ...
[57]
[PDF] Chapter 15 Data Quality ACS and PRCS Design and Methodology ...
Dec 20, 2024 · The ACS uses Census Bureau professional interviewers trained in refusal conversion methods for the computer-assisted personal interviewing (CAPI) ...
[58]
https://www.geopoll.com/blog/capi-surveys-guide/
[59]
World Health Survey Plus (WHS+)
Interviews will be supported by Computer Assisted Personal Interview (CAPI) methods. The development of the survey will ensure relevance for country-specific ...
[60]
[PDF] Computer-Assisted Personal Interviewing for the Consumer ...
This article describes the process whereby the CE. CAPI questionnaire was designed and developed and discusses some of the benefits expected to be realized from.Missing: history | Show results with:history
[61]
[PDF] the survey of income and program participation - U.S. Census Bureau
This paper will identify the incidence and estimate the magnitude of data differences between the 1995 DR data collected from the SIPP/CAPI and data collected ...
[62]
Improving consumption measurement and other survey data through ...
In computer-assisted personal interviewing (CAPI) the interviewer reads questions from the screen of a handheld device, preloaded with the questionnaire, to the ...
[63]
Embracing Mixed Mode Research - Ipsos
Feb 15, 2021 · Mixed Mode is the use of two or more different data recruitment or collection modes (eg CATI, CAPI, online and postal) within a single survey, within a country.
[64]
Recent Innovations and Advances in Mixed-Mode Surveys - SSRS
Jun 12, 2024 · The use of mixed-mode surveys has grown rapidly in recent years, due to both technological advances and the COVID-19 pandemic.Missing: CAPI post-
[65]
[PDF] 1994: CAPI: AN EXPERIMENTAL EVALUATION
This paper uses experimental data from the National Longitudinal. Survey Youth Cohort (NLS/Y) to compare the data quality and costs of CAPI and PAPI. We ...
[66]
Disclosure of sensitive behaviors across self-administered survey ...
Nov 20, 2014 · The results revealed that computerized surveys led to significantly more reporting of socially undesirable behaviors than comparable surveys ...
[67]
[PDF] the influence of interviewers' contact behavior on the ... - Joop Hox
Leeuw (1994) show that there is, on average, a higher response rate to face-to-face sur- veys than either telephone or mail surveys, but there is considerable ...
[68]
Meta-Analysis: Web-Based Survey Response Rates
The present meta-analysis explores factors associated with higher response rates in electronic surveys reported in both published and unpublished research.
[69]
Survey mode and nonresponse bias: A meta-analysis based on the ...
Mar 16, 2023 · The results suggest that using mail and some types of mixed-mode surveys were connected to lower nonresponse bias than using face-to-face mode surveys.
[70]
[PDF] A Comparison of CAPI and PAPI through a Randomized Field ...
In computer-assisted personal interviewing (CAPI) the interviewer reads ... “Measurement Error in. Survey Data.” In Handbook of Econometrics Vol. 5. J ...
[71]
[PDF] Comparative Assessment of Computer Assisted Personal Interview ...
Computer-Assisted Personal Interviews (CAPI) is a face-to-face data collection method for a survey. The interviewer uses a tablet, mobile phone, or computer to ...
[72]
Pandemic Data Collection Pivot: CAPI to CATI - SurveyCTO
May 24, 2022 · Despite the convenience and advantages that CATI can provide, we also acknowledge that they are not directly interchangeable with CAPI. There ...Missing: visual rapport<|separator|>
[73]
Mobile Phone Surveys for Understanding COVID-19 Impacts
Apr 7, 2020 · This is the first in a two-part series on using mobile phone surveys to measure impacts of the COVID-19 Pandemic.
[74]
(PDF) High-Frequency Phone Surveys on COVID-19 - ResearchGate
Oct 6, 2025 · the partner NSOs successfully transition to computer-assisted personal interviewing (CAPI). ... individual-level analyses based on phone survey ...