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Encore Boston Harbor

Encore Boston Harbor is a luxury integrated resort and located in , overlooking the , owned and operated by following a $2.6 billion development on a previously contaminated industrial site. It opened to the public on June 23, 2019, after remediation and construction that transformed the 43-acre parcel into a destination featuring a 210,000-square-foot floor with over 3,100 slot machines and 231 table games, alongside 671 hotel rooms including 104 suites, multiple fine-dining restaurants, a spa, and extensive meeting spaces. The resort's development faced significant scrutiny from the Massachusetts Gaming Commission due to allegations of sexual misconduct against founder Steve Wynn, which led to his resignation as CEO in 2018 and a subsequent $35 million fine imposed on Wynn Resorts in 2019 for failures by executives to disclose the claims, though the commission ultimately allowed the company to retain its gaming license after determining the issues did not disqualify the suitability of the applicant. Despite these events, Encore Boston Harbor has achieved Forbes Travel Guide Five-Star ratings for its hospitality and generated substantial economic impact, surpassing $1 billion in gaming tax revenue for the Commonwealth of Massachusetts by August 2025 while posting operating revenues of $215.7 million in the second quarter of 2025 alone. A sportsbook facility opened on January 31, 2023, further expanding its offerings amid steady revenue growth that has positioned it as the dominant casino in the state, contributing over 60% of Massachusetts' total gaming income in recent months.

Historical Background

Site Origins and Industrial Use (1800s–2010s)

The 33-acre site of Encore Boston Harbor, located on the banks of the Mystic River in Everett, Massachusetts, originated as marshland and tidal flats that were progressively filled and industrialized beginning in the early 19th century. Industrial activity commenced as early as 1804 with the operation of a dye house on the property, which was situated on what was then known as White Island, a small landform in the river. By 1868, the New England Chemical Company established a manufacturing plant there, focusing on chemical production, though it ceased operations in 1872 following bankruptcy. Subsequent occupants included the Cochrane Chemical Works and Merrimac Chemical Company, continuing the site's role in chemical processing through the late 19th and early 20th centuries. In 1929, Chemical Company acquired the approximately 30-acre island and expanded operations, transforming it into one of Everett's largest industrial employers for decades. The plant produced a range of chemicals, including those later identified as persistent pollutants such as polychlorinated biphenyls (PCBs), leading to significant environmental contamination of soil, groundwater, and the adjacent . Monsanto's activities, which continued until the early , were marked by frequent emissions of , odors, and effluents that affected local residents and ecosystems, contributing to the site's designation as a brownfield. Following Monsanto's departure around 1982, the site's buildings were demolished in the 1970s, and by the mid-1990s, it served primarily as a storage and staging yard for materials, including excavated rock and sediments from the Central Artery/Tunnel Project (Big Dig). Zoned exclusively for industrial use, the parcel remained inaccessible to the public for over a century, emblematic of Everett's broader industrial heritage along the Mystic River, which included refineries, power plants, and shipyards but left legacy contamination requiring extensive remediation before any redevelopment. Through the 2010s, the site lay largely idle, listed under the Massachusetts Contingency Plan as the "Former Monsanto Chemical Company Site 'East Side'," awaiting cleanup efforts.

Licensing Competition and Award (2011–2014)

In November 2011, Massachusetts voters approved Question 3, enacting the Expanded Gaming Act, which legalized up to three category 1 integrated resort casino licenses—one per designated region—and one category 2 slots-only facility, with the Massachusetts Gaming Commission (MGC) established to regulate and award licenses through a competitive process emphasizing economic impact, community mitigation, and operator suitability. Region A covered eastern , including , and permitted only one resort casino license. The MGC opened applications for Region A in April 2012, receiving initial submissions from four entities, each paying a $400,000 nonrefundable fee: Wynn Resorts proposed a $1.6 billion resort in Everett on a 43-acre former industrial site; the Mohegan Tribal Gaming Authority sought approval for a $1.1 billion casino at Revere Beach; Suffolk Downs, in partnership with Sterisyn Mori (later Caesars Entertainment), targeted East Boston; and a proposal from KG Urban and the Cordish Companies for Suffolk Downs was also in contention before partnerships shifted. Phase 1 evaluations assessed financial stability and site control, leading to disqualifications and withdrawals; by October 2013, only Wynn and Mohegan advanced to Phase 2, submitting detailed final applications by December 31, 2013, including host and surrounding community agreements, economic projections, and environmental plans. Public hearings in spring 2014 scrutinized the finalists' proposals, with Wynn emphasizing luxury amenities, projected $250 million annual local taxes, and $2 billion in construction spending, contrasted against Mohegan's focus on beachfront access and $220 million in taxes but concerns over traffic and site viability. On September 16, 2014, the MGC voted 3-1 to designate Wynn MA, LLC (a Wynn Resorts subsidiary) as the Region A licensee for its Everett project, later named Encore Boston Harbor, citing Wynn's stronger revenue forecasts, superior impact mitigation, and demonstrated commitment to integrity standards. The designation was formalized on September 17, 2014. On November 6, 2014, following Wynn's payment of the $85 million license fee, the MGC unanimously issued the official category 1 license.

Development and Construction

Land Acquisition and Environmental Remediation (2015)

Wynn Resorts finalized the acquisition of a 33-acre contaminated industrial parcel along the Mystic River in Everett, Massachusetts, on January 2, 2015, for $35 million from FBT Everett Realty LLC. The property, previously occupied by facilities including a former Monsanto chemical plant, required extensive environmental cleanup due to historical pollution from industrial activities such as chemical manufacturing and power generation. In October 2015, Wynn initiated remediation of the landside portion of the site, focusing on soil excavation, treatment, and disposal of contaminated materials to address pollutants including , volatile organic compounds, and polychlorinated biphenyls. The effort, initially budgeted at $30 million, aimed to restore the brownfield site for safe development, involving collaboration with state regulators under the . This phase preceded broader and waterfront restoration, marking the transition from acquisition to site preparation for the proposed casino resort.

Community Agreements and Employment Commitments (2015–2016)

Wynn MA, LLC, the developer of , finalized key surrounding agreements during 2015 and 2016 to address potential impacts from the proposed resort, as required under the Expanded Gaming Act. These agreements supplemented the earlier 2013 host agreement with Everett, focusing on mitigation for nearby municipalities like , , Revere, and others. A pivotal development occurred on January 27, 2016, when Wynn signed a Surrounding Agreement with the City of , resolving prior legal challenges over the project's regional effects and securing Gaming Commission approval on February 4, 2016. The agreement projected $368 million in benefits over 15 years, including $2 million annual impact fees (escalating with CPI) for public safety, parks, transportation, and non-profits, plus $25 million for the Square infrastructure project and $11 million in targeted transit improvements. Employment commitments formed a core component of these agreements, emphasizing local workforce integration to offset construction and operational disruptions. Under the pact, pledged good-faith preferences for qualified and Charlestown residents in hiring for both temporary construction roles and permanent positions, supported by mandatory job fairs, recruitment partnerships with city agencies, and collaborations with vocational training programs to prepare locals for casino-related jobs. Similar provisions appeared in contemporaneous surrounding community pacts with (finalized in 2015) and Revere, requiring annual reporting on local hiring metrics and targets for employing residents from impacted areas, with goals tied to the project's anticipated 3,000–4,000 direct jobs. These commitments aligned with 's broader conditions from 2014, which mandated a supplier plan prioritizing minority- and women-owned businesses, indirectly bolstering local through preferences exceeding $20 million annually from vendors alone. The agreements also incorporated accountability measures, such as Wynn's obligation to fund workforce development initiatives and provide quarterly updates to communities on hiring progress, ensuring amid concerns over out-of-state labor displacement. While Everett's host agreement from April 19, 2013, already stipulated local hiring preferences and impact fee offsets for job creation, 2015–2016 negotiations refined these for surrounding areas, reflecting heightened scrutiny during site remediation and early phases. Critics, including some officials, argued the commitments lacked enforceable quotas, relying instead on aspirational targets, though proponents highlighted the pacts' role in securing buy-in without derailing the $2.5 billion project timeline. Overall, these arrangements prioritized causal linkages between development and local economic uplift, with employment pledges verified through independent audits submitted to the Gaming Commission.

Design, Architecture, and Construction Timeline (2016–2019)

The design and architecture of Encore Boston Harbor, developed by Wynn Resorts, emphasized luxury integrated resort features, including a 27-story hotel tower, a 210,000-square-foot casino with two levels and high ceilings, and extensive outdoor amenities such as 8 acres of gardens, a harborwalk, and a green roof garden. Interior elements, led by Roger Thomas of Wynn Design & Development, incorporated opulent details like hand-assembled red Murano glass chandeliers with over 1,000 pieces each, drawing from Wynn properties in Las Vegas and Macau. Jacobs served as executive architect, handling mechanical, electrical, and plumbing systems while achieving LEED Platinum certification through enhanced energy efficiency exceeding baseline requirements by 51%. Landscape architecture by Shadley Associates featured a "living shoreline" and mature plantings, transforming the formerly industrial site. Construction commenced with a groundbreaking ceremony on August 4, 2016, marking the start of the $2.6 billion single-phase project, the largest private construction endeavor in Massachusetts history at the time. Suffolk Construction managed preconstruction and on-site operations, overseeing excavation of contaminated soil and erection of the 3-million-square-foot complex over a 34-month period involving more than 6 million labor hours. By June 2017, foundational and structural work was advancing, as evidenced by site progress photos showing steel framing and groundwork. In September 2018, the project neared completion of major structural phases, with visible exterior cladding and interior fit-outs progressing amid ongoing remediation and utility installations. Construction wrapped by early June 2019, aligning with the scheduled opening on June 23, 2019, despite challenges in coordinating the vast scale and waterfront integration. The timeline adhered closely to projections set post-licensing, prioritizing rapid development to meet regulatory and market demands.

Delays and Pre-Opening Challenges (2016–2019)

The of the 43-acre site posed significant pre-construction challenges, as it had been used for over a century for heavy industrial activities including oil storage and chemical manufacturing, resulting in extensive contamination by , hydrocarbons, and other pollutants. initiated remediation in 2015, removing approximately 840,000 tons of contaminated and 41,000 tons of from the at a cost of $68 million over 18 months, with the final piles of contaminated cleared by April 4, 2017. This process involved compliance with Massachusetts Department of standards and ongoing monitoring, delaying full-scale construction start until late 2016. Construction commenced in August 2016 after remediation milestones were met, but the project encountered logistical hurdles including the transport of excavated materials via rail and barge to minimize traffic impacts, as well as coordination with local infrastructure like the . By mid-2019, the 3 million-square-foot resort was nearing completion, with exterior work wrapping by June 1, though internal fit-out and testing extended into the summer. The most acute pre-opening challenge arose from allegations of sexual misconduct against founder , reported by on January 3, 2018, which triggered a Massachusetts Gaming Commission (MGC) investigation into the company's suitability to hold the Region A gaming license. The probe revealed corporate failures in disclosing prior settlements and complaints, leading to public hearings on April 2–4, 2019, and culminating in an MGC decision on April 30, 2019, that deemed suitable to proceed but imposed a $35 million fine on the company, a $500,000 penalty on CEO Matt Maddox, and ongoing conditions including an independent monitor, , and revised policies. This regulatory scrutiny created uncertainty, with Wynn CEO Maddox stating on May 9, 2019, that the June 23 opening could be delayed by one to two weeks pending resolution of monitor requirements, though the resort ultimately opened on schedule after expedited approvals.

Facilities and Amenities

Gaming and Casino Operations

Encore Boston Harbor operates as a Category 1 resort under license from the Gaming Commission, featuring a 210,000-square-foot floor accessible 24 hours a day, seven days a week to patrons aged 21 and older. The facility emphasizes a mix of electronic and live options, including slot machines, table games, poker, and sports wagering, with dedicated high-limit areas for premium play. The gaming floor includes approximately 3,100 slot machines and electronic gaming devices, ranging from classic reels to progressive jackpots and video slots such as 88 Fortunes, , and . A specialized high-limit slot area, known as The Loft on the second level, houses the largest Dragon Link progressive on the East Coast alongside other popular themes. Electronic table games supplement traditional offerings, providing automated versions of staples like and . Live table games consist of 143 pits offering , , , , and , with minimum bets varying by time and demand under house rules set by management. For exclusive play, six private high-limit salons on provide intimate settings with balcony views, accommodating higher-stakes wagering in a controlled environment. The poker room, located on the second floor, features 88 tables including 11 high-limit options, supporting and tournaments with buy-ins from $100 to $1,500 and blinds structured for various skill levels. Games include Texas Hold'em and other variants, with professional dealers and high-service standards. is available through the WynnBET , equipped with eight betting windows and operating extended hours, such as 10 a.m. to 11 p.m. on Saturdays, allowing wagers on major leagues and events per state regulations. All operations adhere to oversight, including random audits, responsible measures, and a 25% gross revenue tax allocation to host communities and state programs.

Hotel and Guest Accommodations

The hotel at Encore Boston Harbor comprises 671 guest rooms and suites distributed across 27 floors in the main tower, offering panoramic views of the skyline and for many accommodations. Standard rooms, among the largest in at a minimum of 650 square feet, feature floor-to-ceiling windows, custom Encore Dream Beds, and high-tech controls via for lighting, curtains, temperature, television, and ordering. Room categories include Premier King and Premier Double options with one king or two double beds, respectively, alongside harbor-view variants that emphasize waterfront vistas; suites such as the Signature Suite and two-bedroom residences provide multi-room layouts for extended stays or groups, with maximum occupancies of four for standard rooms and eight for larger suites. All accommodations incorporate luxury elements like marble bathrooms, minibars stocked with premium beverages, and individualized decor inspired by the resort's coastal setting, contributing to the property's Forbes Travel Guide Five-Star Hotel rating. Guest amenities extend to 24-hour , complimentary , and access to the adjoining 26,000-square-foot for in-room enhancements, though follows a request-based model to prioritize . The hotel opened alongside the on June 23, 2019, as part of the $2.6 billion development, with reservations managed through Wynn Rewards for loyalty integration.

Dining, Retail, and Entertainment Venues

Encore Boston Harbor features a diverse array of dining options, encompassing establishments, casual eateries, and specialized bars, with a total of over 15 restaurants and bars as of its opening in 2019. Among the venues, specializes in premium cuts from a curated program unique to , emphasizing dry-aged beef and accompaniments. offers a contemporary take on , including selections and a hidden . is represented by Fratelli, which draws from Southern traditions with dishes inspired by Boston's North End. Asian at Mystique includes pan-Asian dishes and a with live DJ on Fridays and Saturdays. Casual options include Red 8 for Asian-inspired fare, Giardino for casual dining, and counter-service spots such as a 21+ Dunkin' on the casino floor, alongside in-room dining services. Retail offerings at the resort emphasize luxury and convenience, with boutiques curated under the Wynn brand. The Wynn Collection provides women's designer clothing, accessories, and jewelry from international labels, focusing on glamour and high-end fashion. Wynn Boutique stocks men's and women's sportswear, resort apparel, and Encore-branded souvenirs for everyday and branded purchases. Additional retail includes Watches of Switzerland for timepieces, The Drugstore for sundries, snacks, health products, and beverages (including beer and wine), and specialized outlets at the spa and salon for wellness items. Retail hours vary, typically operating from 11 a.m. to 8 p.m. on weekdays, extending later on weekends. Entertainment venues center on and experiential events rather than large-scale performances, with options integrated into dining and lounge spaces. Mémoire, a dedicated , hosts DJ sets from 10 p.m. to 2 a.m. on Fridays and Saturdays, enforcing a and focusing on electronic experiences. Harbor Lounge, introduced in the garden lobby area, combines with locally inspired cocktails and nightly live , such as performances. The resort also hosts periodic master classes, chef-led tastings, and special events like concerts or conferences in adaptable spaces, though no permanent theater exists. These elements support the resort's emphasis on integrated , with events promoted through the official calendar.

Exterior Features and Public Access Areas

The exterior of Encore Boston Harbor encompasses a 33-acre site along the in , featuring landscaped public spaces designed to enhance waterfront accessibility. A key element is the Harborwalk, a year-round public pathway that includes an expansive event lawn, surrounding gardens, a picnic , viewing decks, and shoreline paths suitable for pedestrians and cyclists. This six-acre public promotes community enjoyment of the harbor, with dedicated areas for events, picnics, and scenic viewing. Landscaping integrates formal gardens and natural elements, such as the South Lawn Garden, which offers a serene open park setting with tall Scotch pines and flowering pear trees amid plush lawns and floral displays. A 10,000-square-foot green roof garden contributes to the site's aesthetic from harborside vantage points, featuring oversized floral patterns visible to hotel guests and passersby. These features connect to regional trail networks, including a pedestrian path and waterfront playground linking to the Northern Strand Community Trail, a nine-mile route extending to Lynn. Public access extends to waterfront amenities like free dockage reservations via an online system and paths integrating with broader Everett initiatives, ensuring non-gaming visitors can utilize the and outdoor spaces without entering the resort's interior facilities.

Transportation and Site Integration

Encore Boston Harbor occupies a 43-acre site in , along the , where extensive of a former area enabled the development of public waterfront features including a harborwalk for pedestrian access. This integration supports Everett's riverfront plan to enhance recreation, transportation connectivity, and along previously inaccessible polluted shores. The resort is accessible by car via north to Exit 20 (Route 99/Sullivan Square), turning right onto Cambridge Street and following signs to Maffa Way. Free self-parking is provided in a 2,900-space , with additional capacity from a 700-space lot at 31 Street. Public transit connections leverage the MBTA Orange Line, with free shuttles from , Malden Center, and Sullivan Square stations, alongside direct bus routes 104, 105, and 109. Complementary services include the Downtown Runner from John F. Fitzgerald Surface Road at Kneeland Street and the Runner from Chinatown Gate, facilitating access without personal vehicles. Water-based options feature the free Encore Premium Harbor Shuttle from Long Wharf near Aquarium Station, plus dock facilities for water taxis and private boats under a "touch and go" policy. Bicycle integration includes 96 racks in the garage supporting up to 192 bikes, alongside on-site Bluebikes docks, promoting low-impact mobility aligned with the site's urban and environmental context.

Operational History and Performance

Grand Opening and Early Operations (2019)

Encore Boston Harbor opened to the public on June 23, 2019, at 10:00 a.m. , following a brief ceremonial program at 9:30 a.m. that included remarks from executives and local officials. The event drew thousands of visitors, with lines forming hours in advance; estimated approximately 50,000 attendees on opening day, exceeding initial projections and resulting in a queue of about 5,000 people still waiting at noon. The resort featured immediate access to its 210,000-square-foot floor with 3,000 slot machines and 240 table games, alongside 671 rooms, multiple dining venues, and entertainment options, marking it as the most expensive resort development in the United States for 2019 at a total cost of $2.6 billion. displays and promotional activities accompanied the launch, emphasizing the property's integration into the area as a luxury gaming destination. In its first eight days of operation, the casino generated $16.79 million in gross gaming revenue, averaging over $2 million daily and surpassing the full-month performance of competitor MGM Springfield. July 2019 revenue reached $48.6 million, comprising $27.42 million from table games and $21.15 million from slots, bringing cumulative gross gaming revenue since opening to more than $65.3 million by the end of that month. These figures reflected strong initial demand, particularly for high-limit gaming, with Wynn Resorts reporting robust visitation from regional and out-of-state patrons. The Massachusetts Gaming Commission approved the opening following final compliance checks, and early operations proceeded without reported major disruptions, though the property anticipated annual visitation of around 8 million to sustain performance. Early operational metrics indicated effective launch logistics, including shuttle services from MBTA stations to manage access amid high turnout, with no significant reported in initial assessments. The 's non-gaming amenities, such as its 15 dining outlets and , began contributing to streams, supporting Wynn's to Encore as a comprehensive rather than a gaming-only facility. By the end of , partial-year operating totaled $363.9 million, underscoring the property's rapid establishment as ' leading by in its debut period.

Post-Pandemic Recovery and Management (2020–2025)

Encore Boston Harbor voluntarily closed on March 15, 2020, in response to the to mitigate public health risks from community transmission. The facility furloughed approximately 3,000 employees and managers amid the shutdown, while retaining some staff on payroll to preserve operational capacity. It reopened on July 12, 2020, with capacity limits, mandatory masking, temperature screenings, sanitized gaming equipment, and reduced hours for select restaurants and amenities. Further restrictions in late 2020 prompted plans to shutter the temporarily starting November 6, alongside capacity caps at 25% and bans on and service on the floor. Massachusetts regulators authorized full reopening without capacity limits or masking mandates by May 29, 2021, enabling a return to pre-pandemic operations including expanded dining and entertainment. Post-reopening, the casino faced labor shortages and rehiring challenges, achieving about 63% employment recovery by rehiring prior staff but requiring additional layoffs to align with adjusted demand. The poker room, shuttered since March 2020, resumed operations on January 31, 2022, initially with limited hours diverging from its prior 24/7 schedule due to staffing constraints. Financially, the pandemic disrupted early momentum, with state tax revenues from Encore dropping sharply in 2020 before rebounding; collections reached a record $197.4 million in 2022 amid pent-up demand. By fiscal year 2025, Encore contributed over 60% of Massachusetts' casino tax revenue, though monthly gross gaming revenue in July 2025 fell 2.1% year-over-year to $60.2 million, signaling maturing market saturation. Cumulative gaming taxes paid to the state surpassed $1 billion on August 25, 2025, reflecting sustained output despite slower growth. Management transitions supported recovery efforts; President Brian Gullbrants departed in June 2021 for a Las Vegas role with parent company , succeeded by Deputy President Jenny Holaday, who oversaw expansions like launch in January 2023—though the segment underperformed expectations relative to slot and table games. Under Holaday, operations emphasized compliance with Massachusetts Gaming Commission audits and community mitigation funds, contributing to an overall economic impact of $1.3 billion and support for 9,900 jobs through 2022. Challenges persisted, including regulatory scrutiny on hours and amenities, but the facility maintained record quarterly EBITDA in early recovery phases despite lingering COVID protocols.

Ownership Structure and Regulatory Compliance

Encore Boston Harbor is operated by , a publicly traded company (NASDAQ: WYNN) incorporated in , through its subsidiary Wynn MA, LLC doing business as Encore Boston Harbor. In February 2022, Wynn Resorts sold the property's assets to Realty Income Corporation for $1.7 billion in a sale-leaseback , allowing Wynn to retain operational control under a long-term lease while retaining ownership of adjacent developable land. This structure separates ownership from operations, with Wynn responsible for day-to-day management, including gaming, hospitality, and compliance functions. The facility holds a Category 1 gaming license for Region A, issued by the Massachusetts Gaming Commission (MGC) following a competitive bidding process that required a minimum $500 million capital investment and an $85 million licensing fee, with the Commonwealth receiving 25% of gross gaming revenue. Final licensure was granted on June 21, 2019, after completion of test play and inspections, enabling the property's opening. In December 2022, the MGC awarded a five-year Category 1 sports wagering operator license to Wynn MA, LLC, marking the first such approval in Massachusetts and permitting in-person and online sports betting operations. Regulatory compliance is enforced through ongoing MGC oversight, including audits of slot machines, table games, and wagering systems, as well as adherence to anti-money laundering protocols and responsible gaming standards. Violations have resulted in fines, such as a $40,000 penalty in February 2024 for sportsbook catalog noncompliance and additional penalties in 2023 for permitting prohibited wagers on in-state college games. As of 2024, the remains active with no reported , subject to annual and community impact assessments.

Economic and Community Impact

Tax Revenue and Fiscal Contributions

Encore Boston Harbor operates under ' Category 1 resort licensing framework, which imposes a 25% on gross (GGR) from machines and table games, with proceeds allocated to the state general fund (approximately 30%), early and programs (30%), municipal (20%), and other specified uses (20%). Sports wagering incurs a 15% . These collections exclude additional local payments to the host community of Everett, such as annual fees negotiated under the host community —initially set at $25 million escalating to $60 million by year five—and taxes on the facility. Since opening on June 23, 2019, the casino has generated over $1 billion in state gaming taxes by August 25, 2025, reflecting cumulative GGR exceeding $4 billion at the 25% rate. This milestone underscores its role as the state's highest-performing casino, outpacing competitors like MGM Springfield. Over the first 3.5 years of operation through December 2022, state and local governments collected $538.6 million in total tax revenue from Encore's activities, including gaming taxes and ancillary levies. Annual tax contributions have shown variability tied to GGR fluctuations, post-pandemic recovery, and seasonal patterns. In fiscal year 2023 (July 2022–June 2023), Encore reported $757.12 million in GGR, yielding approximately $189.28 million in state gaming taxes. Fiscal year 2024 saw $750.27 million in GGR and $187.56 million in taxes, with distributions supporting state priorities amid broader gaming sector growth. Monthly data illustrates this: in March 2024, $70.4 million in slots and tables GGR produced $17.6 million in state taxes; August 2025 totals across Massachusetts casinos reached $29.9 million, with Encore dominating. Fiscal impacts extend to Everett via direct payments, which in totaled part of the $197.4 million combined state-local outflow, funding mitigation and community programs as stipulated in licensing conditions. Disputes over these, including proposed expansions, have occasionally stalled projects, as seen in 2024 negotiations where disagreements halted a 10-story addition. Empirical assessments from the Gaming Commission affirm these revenues' materiality to state budgets, though net fiscal benefits depend on offsetting social costs not captured in raw tax figures.

Employment and Labor Effects

The construction phase of Encore Boston Harbor required more than 5,200 union jobs and 10 million labor hours to complete the $2.6 billion project. These positions spanned trades such as electrical, plumbing, and steelwork, contributing to temporary economic activity in the area prior to the August 2019 opening. In operations, Encore Boston Harbor has directly employed an average of 3,282 workers in 2022, with total employment impacts supporting 9,900 jobs statewide through direct, indirect, and induced effects, according to a University of Massachusetts Donahue Institute analysis. Direct payroll exceeded $170 million annually as of recent company disclosures, with roles including gaming, hospitality, security, and administrative positions; approximately 83% of surveyed new hires occupied hourly jobs. Employment dipped during the COVID-19 pandemic, averaging 4,118 workers in 2019 before declining in 2020–2021, followed by recovery; by 2022, operational impacts sustained 11,082 jobs in Massachusetts. Early post-opening adjustments included workforce reductions amid lower-than-expected revenue, though the casino disputed claims of significant permanent cuts. Labor relations have featured extensive union involvement, with groups like Local 26 and Teamsters Local 25 representing thousands of workers in , food service, and gaming roles. In June 2023, 98% of unionized employees authorized a over wages and benefits, averting action only after negotiations yielded a new . efforts continued into 2025, with 85 cage cashiers voting to join Teamsters Local 25 in September, amid ongoing proceedings on unfair labor practices and election disputes. Job quality assessments, including retention and living wages, indicate mixed outcomes, with high local hiring of people of color but shortfalls in employment targets set by regulators.

Broader Economic Outputs and Local Business Dynamics

The operations of Encore Boston Harbor have generated broader economic outputs through direct spending at the facility, indirect effects from supplier purchases, and induced effects from employee and government expenditures recirculating in the economy. According to a study using the PI+ economic model and data from operator reports and patron surveys, the supported an average of $1.5 billion in annual total output across from June 2019 to December 2022, encompassing $1.7 billion in new sales in 2022 alone. This included $1.1 billion in net new statewide in 2022, with indirect and induced multipliers amplifying direct revenues. However, approximately $818.9 million of patron spending during this period represented reallocation from other businesses rather than net new economic activity, reflecting substitution effects where expenditures displaced other . Beyond direct employment of 3,282 positions in 2022, the sustained 6,635 indirect and induced jobs regionally, primarily in Metro Boston, through vendor payments and off-site patron expenditures. Over the 3.5-year study period, Encore paid $290.4 million to external vendors, with 52.7% ($153.1 million) directed to Massachusetts-based firms, concentrated in sectors like wholesale trade ($48.2 million) and ($44.4 million). Patrons contributed $330.1 million in off-site spending, including $137.9 million in 2022 on , dining, and outside the , bolstering tourism-related outputs from out-of-state visitors who comprised 13.4% to 18.9% of surveyed patrons. Local business dynamics in Everett and surrounding areas exhibit mixed outcomes, with some symbiotic gains offset by competitive displacements. Community focus groups reported that the casino elevated Everett as a visitor destination, drawing external foot traffic to nearby small businesses in food and beverage sectors. Yet, participants observed closures or customer/employee losses among local establishments post-opening, attributing these to patrons preferring on-site amenities over proximate alternatives. These tensions align with the documented reallocation of spending, where net local gains from induced were tempered by intra-regional shifts away from non-casino enterprises.

Controversies and Criticisms

Wynn Resorts Leadership Scandals and Licensing Probes

In January 2018, a Wall Street Journal investigation detailed numerous allegations of sexual misconduct and harassment by , the founder and then-CEO of , spanning decades and involving employees at company properties. These claims included coerced sexual acts, forced abortions, and workplace intimidation, which Wynn denied as consensual relationships or fabrications. Wynn resigned as CEO and chairman on February 27, 2018, amid the fallout, which immediately raised questions about ' compliance with Massachusetts gaming laws requiring licensees to demonstrate good character, integrity, and responsibility. The Massachusetts Gaming Commission (MGC) initiated a suitability investigation into and its subsidiary Wynn MA, LLC—the holder of the Encore Boston Harbor license—in February 2018, focusing on whether company leadership had adequately investigated or disclosed the allegations during the 2013 licensing process and thereafter. The probe revealed that senior executives, including former Stephen Wynn and general counsel Kim Sinatra, had knowledge of multiple complaints against Wynn dating back to 2003 but failed to conduct thorough internal investigations or report them to the board, prioritizing protection of the executive over regulatory obligations. MGC investigators described these as "corporate failures" enabling a culture of nondisclosure, though they noted no direct evidence that Wynn personally influenced the 2013 license award through misconduct. Public hearings on suitability occurred April 2–4, 2019, where testimony highlighted inconsistencies in executive responses and the company's post-resignation reforms, such as enhanced compliance training and independent board oversight. On April 30, 2019, the MGC ruled Wynn Resorts suitable to retain the license, citing the ouster of implicated executives, structural changes like separating the roles of chair and CEO, and evidence that the company's operations were insulated from Wynn's personal conduct after his departure. However, the commission imposed a record $35 million fine—the largest in Massachusetts gaming history—for violations of licensing conditions related to disclosure and integrity, with $20 million allocated to the state general fund and the remainder to victim support services. This paralleled a separate $20 million fine from Nevada regulators for similar investigative lapses at Wynn properties there. The decision enabled Encore Boston Harbor to proceed to its June 23, 2019, opening without revocation, though critics argued the fine was insufficient given the premeditated nondisclosures and potential reputational risks to the state's inaugural commercial casino. No further MGC probes into leadership suitability have been reported as of 2025, with the company maintaining compliance through ongoing audits and a diversified executive team excluding .

Expansion Efforts and Negotiation Failures (2019–2025)

In June 2023, proposed a significant expansion of Encore Boston Harbor, encompassing a 13-acre development estimated at $1.7 billion, which included additional facilities, entertainment venues, and infrastructure improvements across the street from the existing resort. The held a public hearing on June 6, 2023, where stakeholders debated the proposal, with supporters highlighting potential economic benefits and opponents raising concerns over increased traffic, community impacts, and fiscal burdens, though the commission took no immediate action. By early 2024, the scope appeared refined to a $400 million project featuring a dedicated poker room, a second parlor, a relocated , a theater, a , expanded , restaurants, and possibly additional hotels and garages, aimed at enhancing the resort's offerings. Negotiations between and the city of Everett, the host municipality, centered on financial arrangements, including tax contributions, impact fees for infrastructure strain, and revenue-sharing terms to mitigate local costs from heightened operations. These talks broke down in May 2024, as Everett officials sought higher payments to offset projected municipal expenses, while argued the demands exceeded prior host community agreements and undermined project viability. On May 9, 2024, announced the indefinite suspension of the expansion, citing an insurmountable and halting all related planning and permitting activities. As of October 2025, no resolution has been reached, with maintaining that resumption depends on mutually agreeable terms, effectively stalling further growth at the site amid ongoing fiscal disputes. This outcome reflects broader tensions in gaming regulations, where host community leverage has repeatedly delayed or derailed operator initiatives post-initial licensing.

Social Costs, Environmental Concerns, and Empirical Assessments

The Social and Economic Impacts of Gambling in Massachusetts (SEIGMA) study, conducted by the University of Massachusetts Amherst from 2013 to 2024 and funded by the Massachusetts Gaming Commission, found that approximately 90% of commercial casino revenue in the state derives from at-risk and problem gamblers as of 2023, a rise from 74% in the 2013–2014 baseline period prior to casino openings. This pattern holds for Encore Boston Harbor, where empirical analysis indicates heavy reliance on a small subset of patrons exhibiting disordered gambling behaviors, though statewide prevalence of problem gambling has not significantly increased since the casino's 2019 opening. Community surveys around Encore revealed mixed perceptions, with some residents reporting heightened normalization of gambling and associated personal financial strains, particularly among vulnerable groups such as working-class Asian immigrants facing socioeconomic stressors. Traffic congestion emerged as a recurrent social friction point, with local focus groups noting exacerbated delays on Route 99 due to casino-bound vehicles, prompting calls for enhanced public transit usage. Initial post-opening assessments in 2019 reported unexpectedly mild impacts, attributed to patron adherence to shuttle services from MBTA stations like , but persistent idling by casino shuttles and rideshares has contributed to localized air quality degradation near residential areas and schools. These externalities underscore causal links between high-volume operations and unintended burdens on non-participating locals, though mitigation efforts like water taxis have partially offset peak-hour strains. Environmental remediation at the 43-acre Everett site, previously contaminated by chemical manufacturing, involved excavating 840,000 tons of polluted soil and 41,000 tons of river sediment from the , followed by capping with 30,000 tons of clean sand and installation of a 24,000-square-foot living shoreline to enhance habitat resilience. This $68 million effort, completed in May 2018, earned a 2018 EPA Environmental Merit Award for restoring tidal wetlands and mitigating flood risks in a flood-prone zone. However, the site's riverside location necessitates ongoing adaptations to sea-level rise and stormwater management, with tidal influences complicating infrastructure stability. Empirical evaluations, including Massachusetts Gaming Commission-commissioned analyses, indicate no substantial casino-attributable uptick in regional rates around Encore; violent, , and overall incidents remained stable or declined post-2019 relative to pre-opening trends, confounding expectations of induced criminality from increased foot . The SEIGMA longitudinal data affirm net positive fiscal contributions from ' three —totaling $1.2 billion annually in direct and indirect economic activity—while qualifying benefits with documented social harms, such as elevated treatment demands for disorders, though these have not overwhelmed state resources. Critics of casino expansions, including 2023 proposals for Encore, cite unresolved and emissions externalities as barriers, leading regulators to halt approvals pending further impact modeling. Overall, evidence supports economic gains outweighing measurable social and environmental deficits to date, predicated on sustained regulatory oversight of high-risk revenue dependencies.

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